BISSELL Proheat 2X Revolution Suction Troubleshooting

[@halfmoongh]

Did all those things, have only used this thing two or three times, and now it barely sucks up any of the water sprayed. Still isn't sucking up the water.

[@lulugust8140]

came here for the same exact issue after only two or three times of use LOL... any new technology is made to break and be fixed spending more money😅😅

[@cj88231]

Just cleaned my Bissell and I couldn’t get the rollers to brush again so I watched a video and I was able to do it. Thank you so much appreciate it.

[@karinbarclay-miller6747]

How did you do it?

[@nonameno8065]

yesterday, i bought and used the bissell revolution hydro steam for the 1st time. 1.5 tanks of clean water/solution down, less than 0.5 inches of water sucked back up. i will try this and update. returning tomorrow if it doesnt work.

[@lulugust8140]

do you even remember how it turned out?? I bought my Bissell about a year ago and only used it two or three times and it works just fine it just leaks a smidge as I use the Bissell and try to suck the water back up and I can't figure out why and I've done all of the above in the video still leaks

[@andthisismywork]

@@lulugust8140 You're not the only one. Very bad product.

[@andthisismywork]

Stopped for me, as well. Really bad quality.

[@lulugust8140]

So I still dont know whats wrong with my shampoo'er but... About the 2nd~3rd time I used it... It was dropping to much water & wouldnt suck it back up as powerfull so I put it away till I could deal with it A few months ago I pulled shampoO'er out & used it on my wood floor & it was still dropping to much water I decided to double make sure that it was cleaned out real good & I found a smidge more hair gunk fibers & stuff up inside where it was hard to find Then I tried the shampoo'er out on an area rug in a 3x3 spot & it stopped dropping to much water it was only a LiL' bit but... it still doesnt fully have the suction power it had before when 1rst bought the machine What I found I have to do which really sucks because it hurts to do this in an entire 10x10 room I have to put my foot down on the top of the shampoO'er to give it a smidge of pressure & I found it works to bring up more of the water I've been shampoo'ing carpets for yrs so I know that I use the right speed for the machine & the right setting when using it... I dont drop to much water or go to slow

[@estellajayne]

Thank you! I didn’t realise the tank was full, cause the line is lower than expected. Works great now.

[@Michelle-u5y]

Just unboxed the unit and used it for the very first time, right out of the box…no suction and I’ve tried all the tips as well as tips from others who are having this issue…still no luck!

[@donmarton8213]

Same with the one I bought they are sending me a new one hope it works

[@melissalemke8614]

For me the trick was pushing down the suction cap on the dirty water tank. It has to be super tight. That fixed the issue.

[@jannetteanderson5068]

I have the Bissell Pro heat 2x 12 Amp & its totally awesome. I noticed recently there was absolutely no suction & watched many videos & everything was in the proper place but, when I watched this video even though its a different style you showed me where the problem could be. I did not realize there was a filter which was totally clogged with lint. Once I removed the lint I had full suction & now I'm a happy gal.

[@bissell]

Thanks, Jannette! Glad the video helped!

[@lulugust8140]

I have the same machine that you have and I have done all of the above in video checked all the suctions check the lint trap I've done everything..... my Bissell still leaks while I'm trying to suck the water back up other than that it works fine I just can't figure out why it's leaking when it's supposed to be sucking up water

[@carmelcutie1]

​@@lulugust8140Did you ever find out .Thanks

[@Syrupmaker85]

Bought an orange one today from bestbuy to replace a 10 year old hoover. It's light and seems to work but is only sucking up about 1/2 the water it puts down. Ran many passes and it won't pull up more unless i push down on the front section.

[@drpaddi]

I have this same problem. After using it the carpet is soaking wet. I did learn that it stops sucking up water when the dirty water tank is about 1/3 to 1/2 full. But ... the carpet is still very wet.

[@lulugust8140]

yes I also have this same issue with my new Bissell carpet shampooer!! I also have to push down and put weight on the front end to get it to suck up more water...... I think the problem is Bissell does not make their machines with weight on the front end and people are going too slow putting too much water down and the Machine is made to breeze over the carpet they are not meant for deeper cleaning like advertised!!! with all the carpet shampooing experience I've had and with several different kinds of machines over the years... the upper part of my comment seems to be the biggest problem for Bissell carpet shampooers specifically

[@MsMichelle0812]

The red opening under the tank was suctioning good. Next I lifted the attachment flap and placed my palm flat over it, no suction…I looked into the ATTACHMENT PLUG AREA, THIS IS WHERE MY MACHINE WAS CLOGGED. It did not take much to block it. Cleared the plug-in area and all good to go! Worked perfect!

[@TA-hg8qm]

Mine quit working during my first use. I took it to a vacuum repair shop and he had nothing positive to say about Bissell and it still doesn't have suction. $200+ down the drain!

[@shawnl5634]

I got one identical to that it wasn't mean when it acts like it sucks up water but I don't never go in a dirty reservoir it seems like it sucks it up and then it comes right back out from underneath it in the carpet stays wet and plus the second problem with it is exactly like it don't want to spray water out now I think it's from using well water I forgot did you use bottled water and I think the rust is in there is there a way I can unclog it you know clean it out real good I seen that hose on the bottom of it when you turn it upside down but I don't know if that's where it's plugged up or not thinking you

[@DA-rw9xz]

I have the Proheat 2x Revolution. Only 2nd time using. Would not pick up dirty water. Booklet did not address this issue. Thank goodness Utube did! The clear cover over the rollers was loose. Walla! Thx bunches😊

[@monicasmm]

Walla is “voilá”, had a chuckle at your comment!

[@snozzberry100]

Could not figure out how to get it to suction. NO matter what we did, nothing worked. Finally moved the button on the side from Express clean to Deep clean, and it worked 100%, no issues at all after.

[@Michelle-u5y]

Just using this cleaner for the very first time, right out of the box…no suction and a soggy carpet! I tried your suggestion, still no luck. I also checked the float in the dirty water tank and still no luck. Placed a tissue paper to check the suction, tissue paper is being sucked towards the red vent but not sure if it’s supposed to suck in at both vents. Checked the rubber cover in the dirty water tank, that’s closed properly, made sure the cover at the “feet” is attached properly, check…still not working! So frustrating!

[@mamatoreal6167]

Thank you! This worked for me after I exhausted every other possible solution

[@getagripification]

Add another member to the "no suction" group. We bought this unit a couple years ago, but only used it a couple times because we have mostly tile floors. Needless to say, it's past the warranty period. Thanks for nothing Bissell!

[@mandypdx]

Buy from Costco ❤

[@dadduorp]

How do I rotate the brush rollers to remove trapped carpet fibers? I removed the clear front plate to access the brushes, but they don’t turn freely.

[@neya292]

This helped. I used a watercolor paintbrush bc we did not have the nozzle cleanout tool. I will have to see if this tool is sold anywhere.

[@bissell]

Glad it helped! The tool can be found online here: www.bissell.com/nozzle-cleaning-tool-for-upright-carpet-cleaners-1606433

[@yak6896]

Clean it. Especially if you haven't steam cleaned in years and/or have a ton of pets. Clean it after every room and empty the tank often. The bristles, it's not pretty but get under there and unclog stuff, clean the vacuum intake part, use that flexible tool included.

[@stephaniehenry5617]

I just bought this 1986 version and I filled it up and the water ran out but none of it was in the dirty water tank and during its use it was leaving rug balls as I was going back and forth

[@UNKNOWN-le2tu]

apparently everyone is having suction problems. try this troubleshooting method. take the dirty water tank out and empty it (if full of dirty water) then you can unscrew the bottom and remove the tank guts. clean (with the hose or whatever) and reassemble. the parts inside the dirty tank has a suction turn off float. it is possible to lose suction if dirt inhibits the float from opening up when the dirty water tank is empty.

[@jackieh.8522]

thanks for this oh so helpful solution! Cleaning the dirty water tank might just be the cure for the suction problem. I've cleaning the tank and will work on a small hall carpet to see if my Proheat will suck up the water!

[@UNKNOWN-le2tu]

@@jackieh.8522 Let me know how it goes

[@UNKNOWN-le2tu]

@@jackieh.8522 Its my understanding the float tells the carpet cleaner that the dirty water tank is full and to not suck anymore until its emptied. I guess the float inside can get stuck making the cleaner think the xdirty water tank is full.

[@Michelle-u5y]

Tried this and no luck. The suction didn’t work right out of the box upon the very first use.

[@lulugust8140]

​@@Michelle-u5ysame thing for my Bissell only I've used it three times..... I don't have a problem with suction power it's sucking up just fine but it also leaks don't know what this issue is

[@Losttaxi420]

Had a bissle i loved and i bought this one to replace it because this one has the upholstery attachment, which works well, however this one outs down a lot of water and leaves my carpet wet for like 3 days! I have tried all the troubleshooting and nothing works. Im wondering if anyone had issue with the rubber piece that goes under the upholstery attachment flap. I took mine off because the hose wouldnt connect with it on, now i cant figure out how to get it back on there!

[@meglorenz2767]

Are you sure your not holding the had squeeze down to much - or, you may have the big green button down which shoots a continuous stream on the side for along walls.

[@wattamutt]

mine did not extract when i first used it either. i did not place the plastic cover on correctly. it looked like it was on as it is very hard to tell. i took it off and placed it on correctly and now i love This machine

[@jeanap27]

Thank you for this comment! I'd tried everything on these tutorials and comments and until I read yours, I realized my plastic cover wasn't fully clicked in (even though it sounded and looked like it was). As soon as I made that adjustment, tons of water sucked up immediately! Thank you!!

[@Michelle-u5y]

Seems like mine is on properly, how do you know? I followed the Bissell video and lined up the notches but who knows if it’s on right or not.

[@jennazuniga]

I got my Bissell PowerForce Power brush Pet this year.Used it 2 times and I got the bottom area apart to see where the water is sucking into because I have less than a fourth of the water in the dirty water tank.Puzzling to me.I also have to hold down the clean water tank,as I'm cleaning, so the water will spray out onto my carpet If you have one of these,PLEASE take it back.I love Bissell,but I just need to get a bigger one.I got mine at Walmart. 👩‍🚒GOOD LUCK GIRL'S 👷‍♀️

[@meaganmusgrave478]

I have one too but my second tank that holds the dirty water will not fill. the suction works just fine.

[@tracykhan2648]

I have the same problem. I have only used one time after this second tank does not fill. :(

[@jasreallySUCCS]

Omg same! Wtf. The first time i used it the dirty tank filled nicely. Now it BARELY fills. Uuuugh.

[@evelynpendall9507]

meagan musgrave The suction is not fine if the secound water tank is empty! Thats my same problem and I commented about it. It's going back!!

[@evelynpendall9507]

Jasmine Singleton SAME HERE ITS GOING BACK.

[@evelynpendall9507]

tracy khan SAME HERE ITS GOING BACK.

[@jcman100]

We have wool carpet and the unit blocked up after 1 tank with wool fluff and is unusable! Probably more to do with the wool carpet than the machine but I didn't hear about this potential problem in all the reviews I read! :(

[@emersonjedidiah758]

Sorry to be off topic but does any of you know a way to log back into an Instagram account?? I somehow lost the password. I would appreciate any tips you can give me!

[@finleyahmir7054]

@Emerson Jedidiah Instablaster =)

[@emersonjedidiah758]

@Finley Ahmir Thanks for your reply. I found the site thru google and I'm trying it out atm. Looks like it's gonna take a while so I will reply here later when my account password hopefully is recovered.

[@emersonjedidiah758]

@Finley Ahmir it worked and I actually got access to my account again. I am so happy! Thanks so much, you saved my account :D

[@finleyahmir7054]

@Emerson Jedidiah you are welcome :D

[@sarahbrightful]

Mine is hopeless. For the amount of money I spent buying it and the number of times I have been able to use it it would have been cheaper to just pay for the carpets to be professionally cleaned. Its pointless having a water heater as the tank is so small it doesn't get chance to get cold. The clips on the plastic suction part break too easily and then it doesn't suck. The bladder doesn't sit well in the tank and its hard to get it back into the right place. Currently I can only get it to suck if I push the water spray button repeatedly and leave it standing in 1 spot. This machine definitely wasn't worth the money

[@bissell]

Hi Sarah - it sounds like you may have a different model than the on in the video. Give us a call and we'd be more htan happy to help with your machine. 1-800-237-7691.

[@rachaelconnolly1920]

Looks like i am having the same problem as everybody else :( Ive only used my bissell 3 times and now it won't suck at all. I've gone through all the troubleshooting.... so dissapointed :(

[@bissell]

Sorry to hear the steps did not help, Rachael! Give us a call and we'd be happy to assist further. 1-800-237-7691.

[@UNKNOWN-le2tu]

there is a float turn off in the dirty water tank. sometimes dirt causes the float to stick and stops the suction. you can take the dirty water tank apart and clean it with hose water.

[@Michelle-u5y]

Same! Didn’t even get to three! Didn’t work straight outta the box!

[@Michelle-u5y]

@@UNKNOWN-le2tu Tried this too, still not working

[@lulugust8140]

​@@Michelle-u5ysame thing here still having issues..... only used it three times the machine is clean I've even gone back through and cleaned it extra and checked all the Seals and everything... it sucks up but it leaks at the same time I seem to be the only one having this specific issue where it sucks up but still leaks

[@MaryanneHill-t8c]

I'm having trouble fully cleaning my Pro Heat 2x Revolution. Removing the top cover and cleaning it were easy but I don't seem to be able to remove the brush section to clean. My model doesn't have any buttons to push in order to free it and it appears only using a screwdriver will work. Please met me know how I can disassemble my model to properly clean it. Thanks.

[@MaryanneHill-t8c]

Unfortunately the video doesn't cover removing the roller brush section. Please reply here with the removal details. Thanks.

[@Eugenia_Lee]

My dirty water tank cannot collect water, i don't know where the dirty water go, may be back to the carpet. Please advise how to fix this

[@terrischmidt2822]

Mine quit suctioning after only a few uses. Watched u tube videos,chatted to no avail. Can’t find a repair center in my area. Nobody I called wants to bother with it. What’s a good one?

[@supercecid]

Bissell Pro Heat Pet sucks, fixed the spraying problem, it worked for a while then it stopped working again, along with the suction going out. If Bissell products were great, they wouldn't break after 2 years. I got to use mine 3 times within 2 years.

[@bissell]

Hi supercecil - if you can tell us the model for your cleaner and what exactly has stopped working with it we'd be more than happy to help get it running again!

[@collettefunderburg7361]

Having problems with mine picking up.

[@BetoTheButcher]

Same with ours. Our Bissell Pet stopped sucking anything and we've only used it 2-3x since purchase about 2 years ago.

[@momsterzz]

ProHeat 2X® Revolution® Pet Pro Carpet Cleaner

[@shawdowsanddust5301]

Gotta remember to make sure the rubber plug is firmly pressed in the fill tank. Solved my issue.

[@robertainsworth7276]

Absolute piece of crap! No suction, I've used it 3 times. I checked ever part of it several times. Gets the carpet nice and wet but still no suction at all. A complete waste of money.

[@bissell]

Sorry to hear it's still not working! Contact us direct and we can better assist with your machine: support.bissell.com/app/contact

[@Michelle-u5y]

Same here! Now I have a sopping wet hallway. So irritated with this very first use!

[@kongsomsana400]

Mine dont have the red filter part where do i buy it at? Any retailers or something. What is the actual name for it as a part to buy. I look under the revolution filter but it took me to different model filters... And mine is green but look the same. Also mine doesnt suction at all. It sprays fine but no suction now my carpet is wet.... Idk what to do?

[@barrywest5869]

good luck. Bissell customer service is a joke.

[@lydiabarba5041]

My Bissell doesn't suck the water up out if the carpet and leaks from under the water tank, please help!!!!

[@dtowndano]

My Bissell Proheat 2X revolution doesn't pick up any dirty water either now. Less than 2 years old. What's a possible remedy anyone ?? Help....

[@joycelyngray9027]

I just opened mine and it is not working. Same leaking problem.

[@elsyfer]

I just posted - think I figured out a fix. You have to put a little water in the dirty tank to get the suction to work. Then it works much better!

[@pawegajdek1200]

How clean brush and cover with brush ??

[@Mike-gb3dy]

How do i make it stop from leaking ?

[@mikeb1827]

I have had several Bissells over the years and they go down for maintenance about every 6th time you use it. I'm going to have to look into buying a professional carpet machine instead of continuing this madness.

[@jims2507]

What does this mean "go down for maintenance" exactly? Do you have to clean it, or take it to a repair shop? How long does it take for this maintenance? We're trying to decide whether to buy one or not. Thanks

[@lulugust8140]

​@@jims2507I have all Bissell machines & they all work great BUT... For some reason Bissell (carpet shampoO'ers) just don't work great!! Mines new only used 3 times doesn't clean carpet that well & I have plenty of carpet cleaning experience!! I bought my Bissell Pro heat x2 Revolution only used it 3times... It shampoos & even sucks up water but, it also leaks while sucking up 🤷🏽‍♀️ The thread of comments on this video seems like mostly bots & not my machines same issue... My Bissell sucks up water while still leaking 🤦🏽‍♀️🤷🏽‍♀️

[@patriciaminkin676]

tried everything nothing works, how do you remove rollers

[@amydefries9325]

thank you for making this video, it fixed the issue!! Perfect.

[@KathCaddaye]

I removed the brushes to clean my machine , now I can't put them back what am I doing wrong

[@araratacres7898]

I bought this machine and the seal came off after the first use. I didn’t notice and got it out months later to use it (I only have rugs so don’t need it frequently) it left dirty water on the rugs. Put it up after I couldn’t figure it out. Got it out again determined to figure it out and found a KZbin video of a guy pointing out that the seals come off easily. I searched to find a new seal and found they discontinued the machine (probably due to this exact issue) and so my money went to complete waste. I could have hired a company to clean my rug for the price I paid for a one time use 😩

[@alexcrowder1673]

I wish these were a little simpler in design. There are so many hard to clean places in these things. I literally have maggots living inside of mine and I can't even reach all of them to clean them out.

[@JuneAnne-Tifa-jz7fg]

Y I K E S

[@RyanAndrew-m9j]

I have absolutely no dirty water. I don't know what I'm doing wrong

[@scottmichael6719]

mine just stopped spraying all the sudden one day...I used it three times.. the orange one for pets...pisses me off...200 bucks later...

[@bissell]

Sorry to hear it stopped working, Michael! These quick steps should help with the spray: kzbin.info/www/bejne/laPWn2aqndF7nZI

[@kellyeldridge4705]

My son bought one just before he deployed while I house sit for him and his dogs to use. It started to give me headaches after owning it for three months. Not very impressed 😣

[@fflubadubb]

Mine stopped suction too ! What's a better brand

[@bissell]

Oh no! If these steps did not help, give us call and we can assist further. 1-800-237-7691

[@vanessaford8531]

Mine is leaking at the bottom. Idk how but the holes at the bottom are leaking behind the brush. puts out more water than it should. Leaves puddles

[@bissell]

Oh no! Give us a call and we'll help with the leak, 1-800-237-7691.

[@brandinop6379]

What do i do if my carpet cleaner isn’t heating? I steam clean over the carpets but the carpet isn’t warm.

[@bissell]

Hi Branden - this specific model does not have a built in water heater. Give us a call and we'll make sure your machine is working correctly. 1-800-237-7691

[@candacemartin5075]

Does anybody know what the tool is called that she used to clean the clogs out

[@Michelle-u5y]

It comes with the cleaner. It’s a flat piece of plastic.

[@chadmccoy8032]

I rarely comment negatively. Bad day I guess. If I hadn’t lost the manual , I wouldn’t have spent all evening on this. My wife finally found the pdf manual. Freakin clean water tank was empty. I must have sneezed when she mentioned it in video. Would have been helpful if Bissell would have replied to our comments with some questions instead of saying “call us”.

[@flowinglotusart]

Thanks this did help to resolve the issue. Machine is now sucking water out of carpet.

[@bissell]

Excellent! Glad it helped, Monica!

[@EllieprofA]

Monica, what did you do to resolve the problem? Mine won't suck up dirty water and I don't even have a pet!

[@MsStarletknight]

Junk I have the pet pro version I paid over $300 for it and honestly my husband's shop vac still works better than any Bissell and does it all in one, no need for separate vac and cleaner! 😉 Bissell blows it doesn't suck! 🤣

[@marycatherineblinka8404]

I bought yesterday and I'm so mad my floors are soak and wet it will not suck up the water everything is clean what the heck I'm taking it back to Lowe's this is bullcrap

[@jjhjjh737]

Hi! I have the Deep Clean Premier Pet Dirt Lifter Cleaning Rows 12. I have a lot of dog hair and it gets caught in the on line cleaning tools for furniture and stairs. It isn't sucking up the water because I have pet hair stuck in the large and small stain tools. I can't seem to get to it? I need help because my new tenant is moving in on the First of September 2017. Any help is welcome. Thanks ahead of time guys.

[@bissell]

Thanks for reaching out - to be clear is the hair only suction in the upholstery hose tools or in the front nozzle on the cleaner as well?

[@jjhjjh737]

The hair is stuck right in the suction part of the larger pet reach tool for furniture and stairs. I filled up my sink with water and sucked all the water out but it just didn't move the hair at all? I have also tried pulling the hair out with something slim and it just doesn't reach it? I can get it all out of the water tank bags no problem. But this time there is a ton of hair in the rollers and everything so I need to take it apart. I found a couple videos that show me how.

[@bissell]

Thanks - this quick guide will show you how to the remove the nozzle on your Deep Reach Pet Tool. www.bissell.com/support/helpful-resources/faqs/faq-detail-page?id=e0709a6b-264d-42c6-8975-5e8c2fdc3980&cid=ccsocial2107

[@maxfactor315]

Thank You for your video,it resolved my problem

[@ethanlanr3119]

Not

[@beverlycharette2593]

I vacuumed my carpet and then used the Bissell Proheat X2 for the first time (bought today) and it didn't suck up the water. I have used/owned many brands over the years and this is the first time this has happened. Terrible Product!

[@bissell]

Oh no! If these steps did not help, please contact us direct here: support.bissell.com/app/contact

[@Syrupmaker85]

It's a poor design. Right out of the box mine sucks up maybe half the water it puts down.

[@caylebsrandomvideos3749]

You may have been using it wrong!

[@nehuge]

Gotta love the voice fry in her voice. Like how she says "revolution" the first time at :10

[@bintbeled]

Thanks! This video helped my fix the suction problem I was having.

[@bissell]

Thank you! We're glad to hear it helped!

[@tacticalmack6385]

This is the idiot version. This is the equivalent of calling tech support when your internet is out and they ask you first to make sure the unit is plugged in.

[@jennychasteen9757]

Finally couldn't find anything wrong with it. Took it apart, put it back together and it works.

[@glennnichols4220]

I used 2 gallons of water and I got about 1/16th back in the grey tank.

[@seanseanseanseansean]

Same here. It will not suck the dirty water into the dirty tank.

[@elsyfer]

There is NO dirty water in the dirty water tank. It's going somewhere - seems to come out the bottom of this machine. Edit to say I just figured something out!!! If you put a little water in the dirty tank before you clean the carpet, the suction is much much better, and the dirty tank actually fills with dirty water! Mine still leaks a little out of the bottom when I do this, but not the entire clean tank leaking out onto the carpet - which is what it was doing. Maybe I don't have to throw this thing out after all!

[@bissell]

Sorry these steps did not help! Contact us direct and we can better assist. 1-800-237-7691

[@sciachir1]

That worked!!

[@sciachir1]

@elsyfer

[@Michelle-u5y]

Trying this now! 🙂

[@amandam8089]

Thank you for your help with this unpredictable expensive machine. I put the little water and it started suctioning good, before it was just recycling the water on the floor.🙏🏽

[@tracykhan2648]

I have one too but my second tank that holds the dirty water will not fill. the suction works just fine. 1

[@bissell]

We're sorry to hear this, Tracy - if the steps in the video did not help give us a call and we can better assist with your cleaner. 1-800-237-7691.

[@CosmeticsBeautyAndMaturity2nd]

BISSELL WE ARE ALL SORRY TO HEAR THAT TOO MAYBE IF YOUR COMPANY DID A BETTER JOB AT MANUFACTURING THIS PRODUCT WE WOULD BE COMPLAING.

[@filmclothes247]

Yup same issue. And contacting them won't do you any good. They'll try to ask you stupid questions like " are you sure you turned it on" and when they've exhausted all of their unintelligent questions they tell you to take it to a vacuum repair shop in your area because the warranty doesn't cover your issue. Which basically means they don't want to fix their faulty and crappy made product! Spent too much money on 2 different Bissell products for them to break/mess up and them tell you they can't fix it/ it's not covered under the warranty. No more wasting my money on them!

[@noelinesherlock949]

Bring the company back to the US.!! Let Americans build it and watch the complaints disappear.!!

[@elsyfer]

I just posted - think I figured out a fix. You have to start out with a little water in the dirty tank to get the suction to work. Then it works much better!

[@TA-hg8qm]

I have this steam cleaner and used it for the first time this weekend and it has already broken...won't suction up the dirty water. I bought it from HSN and of course they are no help since it was purchased over 30 days ago. Ugh...I'm fed up!!!!

[@bissell]

Oh no! If the steps in the video did not help, give us a call and we can assist further. 1-800-237-7691.

[@elsyfer]

I just posted - think I figured out a fix. You have to start out with a little water in the dirty tank to get the suction to work. Then it works much better!

[@عرفانسيف-ب4ج]

رقم الحزام بيسيل

[@LimitlessThinker]

No suction and I have kept it really clean. Only used it a few times. Terrible hassle to clean the machine after use. Buy something else! Better yet rent one.

[@bissell]

We hope you had a chance to try the steps in the video! If they did not help, contact us direct and we can assist further: support.bissell.com/app/contact

[@jannettesteverson9960]

I was told that this shampooer could suck up water standing in the dishwasher.

[@jannettesteverson9960]

❤is this a true fact?

[@lindseygerner4677]

MAKE SURE the button on the right side is up! I did EVERYTHING to help the suction---and here it was just the stupid button (me stupid, not the button!) Pretty sad when you're annoyed with yourself!

[@Kelsieelizabeth]

This single comment just saved me! I was having the same problem and thought I was at a loss! This fixed it! Thank you!!

[@MindyMorningstar]

mine would not spray water out, now it won't suck. I've done everything known to man. i only have a puppy and her mom we rescued, in a new home... that's why we opted to buy this cleaner, because we knew we couldn't afford to have the carpets cleaned every time puppy had an accident. we can't afford to go buy a new one :/ i saved literally four months to buy this. I'm at a loss as to what to do. I'm thinking of returning it to the store. i still have the box. i really need this to work. my home is going to smell or I'm going to have to re-home my babies and it's breaking my heart. no one will probably want them, because they're bull mastiff. all over a carpet cleaner :( my pro-heat looks different than this one. mine is for pets. the tank sits on top on the front, and the soap goes on the back in its own separate small tank. . that model. i want to add,my husband knows what he's doing and he says there's no fix, the entire unit is junk and needs replacing.

[@bissell]

We're sorry to hear it's not spraying, Mindy! If no water is coming out that could be why you're seeing no suction. This video should be able to help: kzbin.info/www/bejne/laPWn2aqndF7nZI

[@MindyMorningstar]

It's sucking now. The red washer inside the seal broke, i got it glued back on to stay in place. Oddly it will spray when the lid is off the tank, but when i clip it back on, it won't spray! I'm at a loss on this

[@MindyMorningstar]

BISSELL It's sucking now. The red washer inside the seal broke, i got it glued back on to stay in place. Oddly it will spray when the lid is off the tank, but when i clip it back on, it won't spray! I'm at a loss on this

[@bissell]

That is very odd - give us a call and we'll be better able to help with the spray, 1-800-237-7691.

[@JH-fn1ug]

all my family has tried them all they are junk maybe one or two uses and that is it

[@sharondavey1781]

Thank you!!!!!

[@trevorgwelch7412]

I used my machine only twice / wouldn't pick up any water so I decided to put the machine in the garbage where it belongs . Never will I buy a Bissell machine again .

[@abowden5079]

A/S/L of voiceover employee?

[@TheVacuumWizard]

I love Bissell

[@Ca31_Buff]

Wizarddolphin84 I have this revolution and I just went to go use it and I had no solution coming through the hose and this is brand new and all of my Bissell products had to be returned to the store for a replacement, but I can not get a new one and we need one so can you help me?

[@bissell]

Sorry to hear you're having some trouble with the spray! This video should help: kzbin.info/www/bejne/laPWn2aqndF7nZI

[@wattamutt]

i love bissell too

[@Anamnesis]

Good luck ever calling up Bissell support for spare parts like gaskets, belts, hoses or washers and having the phone rep tell you that the parts you're looking for don't exist or won't work with your machine, and that you'll have to RMA the entire appliance back to them to change out a part that costs 75 cents. Unbelievably wasteful amount of needless effort to perform rather simple repairs on these because they literally argue with you on the phone like they think you have a room temperature IQ and didn't put water in the tank.

[@annelewis2945]

In watching this video, I realized there is a TOOL to clean it out! I took off the plastic cover over the brushes and used the tool and got out SO much dog hair! VOILA! It is working again!!

[@pegwelde2353]

How do you take the plastic cover off to get to the brushes?

[@annelewis2945]

@@pegwelde2353 Watch the video at 1:04--it shows how to open that part up. The plastic tool goes in through the opening.....I has teeth which grab the dust and hair. It's pretty long and works well.

[@pawegajdek1200]

@@pegwelde2353 did you manage it? I also wonder how to get to second cover, which covers brushes, not first one ...

[@momsterzz]

@@annelewis2945 the question was, where is the plastic tool

[@halfmoongh]

@@pawegajdek1200 You can't get to the rollers from the top on this model, sadly. Only on the pricier purple one. You have to turn this one over, after removing both tanks and use the tool to try to get all that hair out of the rollers. The rollers do remove, but I did not find an easy way to do that.

[@jackshenhouse]

NOPE. It's none of the things addressed in this video. Because, gentle reader, you've ALREADY checked these things, several times. You've begged. You've pleaded. You've promised your first born to the God of Carpet Cleaning if the thrice-accursed thing will just WORK. Shall I tell you what the problem REALLY is? It's that little red trap door in the uptake tank. You know, the one you've forgotten about--the one that flips up when the tank is full and needs to be emptied? Lurking BEHIND that little red door is a filter screen--it is clogged and needs cleaning. Clean that MFer. As if blessed by unicorns and magic fairies, your lost suction is now restored.

[@lisareid2013]

Jacks Henhouse That worked.

[@TheLuckdad]

Where is this magical red door one speaks of?

[@Michelle-u5y]

I have the proheat 2x. I do see a red filter when I remove the dirty water tank and that is clean. Still zero suction and a wet @$$ hallway!

[@Darthdave69]

This is the afore mentioned repair that is probably what is causing 90% of these suction problems! Like Jacks Henhouse says, Clean the flapper valve, Vacuum restored!

[@seanseanseanseansean]

Flapper valve? Where? @@Darthdave69

[@evelynpendall9507]

The one I received DOSE NOT suck in the DIRTY WATER it stays empty a Brand new out the box $259.00 carpet cleaner that DOSENT WORK properly is SHAMEFUL and disappointing! then I was to continuously bending down to PICK UP the dust and dirt it kept spitting out because it dose NOT have a place to go??!??! I have to do the WORK myself. I just called where I purchased it from and their response was that I need to call the MANUFACTURER and send it to them myself. I later the next day tried calling again and explained it arrived with this suction disfunctionality so the nice lady put me on hold and asked if I can just return it back and she said yes! for an exchange. I will not be leaving a good review for this particular carpet so called cleaner...

[@bissell]

We're sorry to hear this, Evelyn and we hope this video was able to help with the suction. If not, please give us a call so we may better assist with your cleaner. 1-800-237-7691.

[@laurieslater49]

Same problem with mine. Very disappointed in this machine.

[@bryanbuck2752]

I tried, and the person couldn't even explain what to do. Why do you have people call a number that won't resolve the issue?

[@lindseygerner4677]

It sucks when you get a bad one! Although for those complaining about the chunks, its a cleaner, not a vacuum and cleaner. If it's spitting out debris chunks, you need a better vacuum or vacuum more thoroughly.

[@beverlycharette2593]

@@lindseygerner4677 I vaccumed my carpet before using the machine, we are not idiots- except for buying this brand

[@juliesteffen2672]

This video wasn't helpful. I'm not a moron - so I already tried all these things. I have no suction and wet carpet. Lovely just lovely........

[@elsyfer]

I just posted - think I figured out a fix. You have to start out with a little water in the dirty tank to get the suction to work. Then it works much better!

[@samcitron8724]

used mine twice in 3 years, doesn't suckl up any water. a piece of crap, stick with Hoover

[@bissell]

Sorry to hear you're having some trouble, Sam - if the steps in the video did not help with the suction, give us a call and we'd be happy to assist further.

[@elsyfer]

I just posted - think I figured out a fix. You have to start out with a little water in the dirty tank to get the suction to work. Then it works much better!

[@chadmccoy8032]

I apologize in advance. I’m sure this will be removed. What a piece of shit. I’m about ready to throw this damn thing out in front yard. Big Trash day is in a couple days. Tried everything recommended on every video I have watched and NO GD SUCTION!!!!!! Bissell has a serious design flaw somewhere. I might as well have poured soapy water on rug and used a scrub brush. Where’s the Tylenol?!?!?

[@janmahon5462]

this was no help at all!!!!! This is a DAH video!

[@bissell]

+Jan Mahon Sorry it didn't help, Jan! Give us a call and we'll assist further with your suction issue, 1-800-237-7691.

[@2Corinthians5.17]

This is THE worst steam cleaner I have EVER had! The cheapest of steam cleaners are a million times better than this brand. Why? Because THEY ACTUALLY WORK! 😠

[@bissell]

Sorry to hear you're having some trouble! If the steps in the video did not help, please reach out direct and we can better assist. 1-800-237-7691

[@2Corinthians5.17]

@@bissell thanks Bissell. But the only help I believe you could actually provide in regards to this cleaner, is paying for the shipping cost for me to send it to you for a full refund, and your support people can mess around with it as much as you'd like. I've accepted the fact that it's simply a poorly manufactured, faulty product.

[@jackiemorris5686]

Please for the love of God tell us which cheapest cleaners actually work! I've tried so many.

[@2Corinthians5.17]

@@jackiemorris5686 I completely understand your frustration all too well! Strangely, the best cheap carpet cleaner I've had, is believe it or not- a Bissell! (?!?!?). I didn't realize that was the brand until I just went to check. It's sitting out in my garage, broken also, but at least it gave me multiple years of actual carpet cleaning each time, so I know for a fact it works. The part that's broken is obvious and there's no guessing or need for mental gymnastics, trouble shooting, detective work, Googling, phone calls to customers service, or a "time-out" because of anger with this particular model. It's the Bissell Quicksteamer (1970? I think is the "style"), it's upright and a pale green color. It does exactly what it's supposed to: clean carpets. It doesn't pretend to be able to do anything else or be something that it's not. It's light weight, inexpensive and the best part: it actually sprays the carpet or floor with the water and cleaner, and get this- it sucks the dirty water back up too! No need for acrobatic moves to create pressure in order to help it attempt to do what it says it can to do. It just does it. Like it's magic, or a quality design. It was reliable, easy and to the point every time. Not once did I have to mess around with it or mentally and emotionally prepare myself by thinking positive thoughts or praying that it would miraculously work each time. It just did. Not once did I feel like I was ripped off or made a fool of for trusting what the box it came in said about it. And not once did I have to fight the urge to throw it out my second story window. Hope that helps! 😊 Oh, and Bissell, if you're reading this, I apologize for my initial comment. I guess you guys did make 1 reliable carpet cleaner.

[@jackiemorris5686]

@@2Corinthians5.17 Thanks for the info! Unfortunately it doesn't look like that model is available any longer. My Proheat Pet is still limping along but it doesn't suck up the water as well as it used to. I cleaned it and made sure everything was seated right and it's doing a little better. I will keep my eyes out for that model at yard sales and thrift shops. If it's cheap enough I don't mind buying used and giving it a good cleaning as long as it works.

[@patriciawhitney3148]

This info was useless. I followed the instructions meant for a 5 year old and machine still not suctioning

[@bissell]

Sorry to hear the steps did not help, Patricia - Give us a call and we can assist further. 1-800-237-7691.

[@momsterzz]

These things are a rip off :(

[@cramcrams7741]

I tried calling Bissell. Twice in my life. Just another evil never answers, disgrace of a company. Money over planet corporation.

[@Journey_to_home]

Horrible machine took it for repairs it worked for two minutes and now it’s doing the same thing. Not worth it if you ask me.

[@bryanbuck2752]

Didn't help; calling customer service made it worse.

[@bissell]

Sorry to hear the video and calling did not help, Bryan. A service center would be your next option, we have several near you that'd be more than happy to help and will cover any warranty issues on the machine: www.bissell.com/support/product-support/service-centers?zip=92618&distance=10&cid=ccsocial2107

[@TheLuckdad]

Yeah, calling some lady in the Philippines is a waste of time. Give me somebody with technical knowledge and better English.

[@aidawalker1915]

the worst one ever.. mine don't suck water.. waste of money

[@DB-tg3ef]

This Proheat 2x Revolution deep cleaner machine is badly designed. Do not buy one. Most carpets will fluff. It clogs and you cannot easily remove the fluff. It dumps water when full of fluff and so my carpet is ruined. The Proheat 2x Revolution isn't worth the money or even half the price. The parts fit badly. Who on earth designed it? Not a woman that's for sure. Why is it called Proheat? Does it heat the water? I don't think so...

[@bissell]

Sorry to hear you feel this way, DB - you are correct as deep cleaning will pull up hair and debris your normal vacuum can miss. If the nozzle becomes clogged, it can be easily removed from the machine and cleaned with water or the included nozzle clean out tool. Hope this helps!

[@camdengrl]

@@bissell you didnt address the heat issue... why is this called a proheat?

[@brandonb6624]

My still won't suction. And this video is a joke. I've already cleaned all the removal parts from the front. There has to be something else that can removed and cleaned in the suction line. My next step is get another carpet cleaner and it sure as fuck won't be a Bissell.

[@Ca31_Buff]

Poor floor head suction, let’s out too much water at once, the brushes don’t lift up, loud, dirty water tank fills up way to fast and when you hold it upright at “full”, it’s like an inch or two filled. Hard to take apart to fix. This is my 4th carpet washer. Hoover makes such better carpet cleaners than this piece of shit. This is a vacuum collector talking FYI. I know what I’m talking about.

[@aaron5785]

These damn machines are a pain in the ass... poorly designed.. there a bitch to replace the large belt..the machine we have is the same one in the video... only a few years old and the damn thing is noisy as hell

[@onejourney]

🎬 1 📽 🎞 🗣 🎙 🌎🌍🌏 ★★★★★ 🧐 Outstanding, thank you so much for sharing. ❤❤❤❤❤ 👁👁 My issue is resolved and dirty water flowing now...

[@jeffreyjancek3131]

the suction works but no water goes to tank i use express mode any ideas why i dont see any dirty water? i clean plastic housing with edge under cover that comes off or is it you have to use deep mode to see dirty water fill?

[@Dude524videos]

University of Joe

[@imakiraj]

these are the worst

[@pamelaburke9250]

Waste of money!

[@Amy-AL]

Just cleaning the bissell itself is just awful!!!

[@redbengal2864]

Complete waste of time.

[@danj520]

sorry Bissell, this shampooer is garbage

[@gdr88]

This is a terrible machine