BLUETTI EP900 + B500 - 9,000w of power, 39kwh of storage

BLUETTI just announced the EP900 and modular B500 battery at CES 2023 in Las Vegas. I headed to their booth to check it out and give you my first impressions.
This is a powerhouse that can easily compete with large server rack mount batteries and all-in-one inverter/chargers but with a cleaner install. Capable of 9,000w of pure since wave AC output and super fast 9,000w wall and solar charging, this can handle anything you can throw at it.
Buy from Bluetti:
shrsl.com/43csi
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[@ronaldreyes-fn4xj]

I 101% agreed to Mr Frantz comment about after sales service.I bought 2 ac300 for split phase end of Nov 2022.Guess what one generator has error 008 which a lot consumer experience Over Current Protection hardware malfunction.Unable to use system for a week ,till now as im giving comment, no response from anyone from bluetti.$10000 worth of investment sitting idle.BUYERSSSSS.... Take your own risk

[@todd.parker]

Curious if you've heard back. I know their support has been overwhelmed but they told me they've doubled their support organization recently so I'm hoping things improve

[@TheTexasHorseman]

@@todd.parker Their support is overwhelmed because they choose to be overwhelmed. The seriousness of the cs problem there is truly of a class-action lawsuit nature.

[@todd.parker]

@@TheTexasHorseman I agree they really need to fix their support ASAP and have been trying to make them aware of how serious an issue this is for customers. I think they finally got the message but it's unclear how long it will take to make things right.

[@bobbear4437]

as always it'll come down to price, cause all the major brands are coming out with whole house energy!

[@CityPrepping]

Great highlights of the product. I've had one installed for a month now and have gotten the hang of it. It's a solid unit. I'll roll out a review on it shortly.

[@todd.parker]

Thanks! Looking forward to your review. I couldn’t figure out how to integrate this with my 9kw solar array because it has microinverters so I passed on the review install. Seems like a very good system!

[@CityPrepping]

@@todd.parker ah, thanks for mentioning that. So to confirm, if you have microinverters on existing panels, there's not a solution to get this to work with the EP900 inverter? I'm not sure if I should mention this in the video. Might just recommend people reach out to Bluetti if they have panels already set up and confirm it will work for their specific setup. I have standard panels on a secondary solar array on my house and didn't run into that issue. It's a fun time to review these types of products as the market is going to explode over the next few years. Stay safe!

[@KingLarbear]

I would want two sets of these on my van just to make sure that I'm good in times of heavy energy usage like AC or heating etc or if I have an electric car that needs charging too

[@todd.parker]

These could definitely handle that!

[@louisfrantz8940]

It does look nice but Bluetti's after sales service needs an overhaul from the ground up.

[@ronaldreyes-fn4xj]

frustrating experience

[@Ajacka916]

Agree ive only been able to get support by talking a little bit of shit on they live stream while they trying to sell stuff they email immediately

[@todd.parker]

Ha, good tip

[@BritishAnts]

So bad in the UK that i sent AC200p back, customer service is more like customer bullying! 😅

[@markhager8321]

Amazing

[@LiquidTurbo]

So weird that Bluetti is focusing on this, rather than releasing an EB5A or an EB7A or an EB10A.

[@todd.parker]

I think they are probably working on both but they haven't announced anything on the small side of things yet

[@Moes_Prep_and_Tech]

The Ac60 with expandable b80 batteries is about to come out also the Ac180

[@worldcomicsreview354]

It's about time for a new 200, even the Max doesn't have UPS. Maybe an AC200Pro or AC250

[@brightonideas]

Can an electrician install the system or does it need to be installed by Bluetti? If installation by an electrician is possible, how is the transfer switch purchased?

[@todd.parker]

I’m pretty sure an electrician can do it, seems pretty straightforward

[@josh_219]

Hello sir, I love your solar generator, and is not available for Nigerian users, I like to represent them in Nigeria.

[@todd.parker]

You should reach out to Bluetti to arrange that

[@guyblankinship1795]

Hey I know this is an older vid, but I just saw the EP900 is on their website now limited to 100 right now. I’m actually building out a coffee trailer and was wondering if you’d help me with a couple questions I have about powering the trailer

[@guyblankinship1795]

Also now that it’s been a couple months since originally posting, are they any positive updates on their customer support?

[@todd.parker]

Feel free to ask Qs here. As far as support goes, yes there have been improvements - they have a proper ticketing system now to track progress, they will actually answer the phone, and you can create issue tickets in the app. They aren't perfect but are clearly working on it.

[@bondappliance5776]

Are we able to order EP900?

[@todd.parker]

I’m m not sure when it will be released, no word from Bluetti

[@Flowing23]

👍👍

[@Mobiltelekomnet]

bluetti should fix their unefficient inverter first

[@ronaldreyes-fn4xj]

NO RESPONSE FROM BLUETTI.

[@SlowPCGaming1]

At 9KW of for the base model I'd be set using it as my primary power source. Then have the power company for use as a backup. My place only uses 3.5 KWs monthly during hottest and coldest seasons.

[@LEO-pc6hc]

Todd. Did you speak w Bluetti about their not so great CS reputation while you were out there? I’d like to own a pair of the 900’s but the last thing I need is another headache, so appears with their reputation that’s not happening anytime soon. Sad looks like a great product. Thank you. New sub w this vid.

[@todd.parker]

I’ve had some very serious conversations with Bluetti about the importance of customer support. They know it’s a big problem and are doing quite a bit behind the scenes to scale up. I’m hoping they publicly announce what they are doing so people can see what concrete steps they’re are taking to hopefully turn around public perception.

[@TheTexasHorseman]

@@todd.parker If they put as much energy into helping their existing customers as they do developing more things they can't support it would be smart.. There are very very few happy customers.

[@ericzimmermann4313]

​@@TheTexasHorsemanthat sums it up.

[@mb5ggX2SyFMM]

Look into Humless power systems for residential, commercial and off-grid solutions. They've been doing high KW battery backup power storage solutions for over 12 years now, and when you call them they'll answer the phone or call you right back.

[@fb510m]

@@mb5ggX2SyFMM Thanks. I bought the updated Apollo’s, two of them for a 240 split phase system. Only 10.7 kwh for now. Ill be picking up another 10.7 kwh later. That will suffice for me. The Apollows ship late Aug. Im told.

[@Thiennhantam99]

What do you profit from use this product. Let say your electric bill $200 a moth then $2400/year after 10 year will $24000. How much this product will cost you + cost of installation the system with all solar panels? Make up your mind

[@todd.parker]

I heard a 10kwh system (2 batteries + inverter) will be around 10k. It probably wouldn't cover your full home's use so it will lower your bills but not to $0

[@MrMannyhw]

Most likely not worth it to be used to power the whole home with grid. But good for off grid where there is no access to a grid.

[@TheTexasHorseman]

To bad Bluetti has the absolute worst customer service of any company I have dealt with in the last 30 years, yes even worse than the federal government. Their tech is awesome but there in zero concern for after sale support. Just do a search and get on their forum to see if I'm telling a fib or not.

[@todd.parker]

I've been raising this issue with Bluetti for a while now. They told me they are taking this seriously and are scaling up their customer support team but I want to see results too. It's the #1 thing.

[@G.I.JeffsWorkbench]

Thanks for a straightforward, informative and technical enough for non-engineers video without annoying KZbin “showmanship.”

[@RamblinBobReviews]

P.S. Hey Todd Parker !!!!! Great videos and info on the power stations, We just "Scribed" today and put you on our favorite channel list for even more people to enjoy you reviews. Keep it up 👍

[@todd.parker]

Awesome! Thank you!

[@Jasonoid]

Excellent video! If you get one for review do you think you can integrate it into your existing home solar setup?

[@todd.parker]

Thanks! I’d need to change out my setup to use an interlock at a minimum but it seems this want to be wired right to the meter like a power wall so it’s a commitment! Wouldn’t say no though…

[@jayb.8460]

If I get this it's not to be plugged into the grid forget that!😉

[@letterglettera9318]

But ep900 is grid tied, so how can they claim it's your personal power station.

[@todd.parker]

It can be used to either fully power an off grid home or be used in a grid tied scenario like a Tesla Powerwall

[@KingLarbear]

​@@todd.parker they said at ces in another video that it was grid-only, where do you see anything different

[@jotaxc]

@@KingLarbear it can be used off-grid too. I have EP600 system in Latvia. The person who said that can only work grid-tied is wrong or misinformed.

[@ThunderJarvis]

Yes I saw this system installed in Idaho on an off grid setup. That’s the beauty of it.

[@letterglettera9318]

@@todd.parker if it can be grid tied and off grid then could it be also for next metering( selling excess solar)?

[@albertopatrocinio6102]

Goodbye to power lines.

[@DivinityHealings]

The fact that it is reliant on a phone for an interface is just stupid. I bet this thing radiates the crap out of you as you probably can't turn the bluetooth or wifi off because you can't interact with it if it's off. Deal breaker for me.

[@aaronharvey6406]

Would you go with this over an ECOFLOW DELTA Pro Ultra?

[@johnnysweekends]

Great review, that unit looks like a great back up system. Tons of power. Wondering how I would adapt my solar system into since I’m using micro inverters. Be interesting to see how that would integrate.

[@todd.parker]

Good question! I have the same setup with microinverters. I’d hope there is a way…

[@johnnysweekends]

@@todd.parker are you using enphase Q7s..?

[@todd.parker]

@@johnnysweekends Not 100% sure of the number but they are Enphase. Mine were swapped out recently because originals has issues

[@captmichel8035]

I'd buy it in a hard beat looks great UPS mode and good power, with the reputation I will wait for this purchase until they turn their service around :(

[@todd.parker]

I get that concern, it’s a big ticket item. I’ll say that Bluetti is working hard to improve support and I’ve recently had better luck calling and having someone pick up or getting an email reply quickly. They need to re-earn that trust though

[@captmichel8035]

@@todd.parker do you know when this unit will be available it really looks great and for the right price it sure is worth looking in to it still skeptical for service

[@zilasioral4]

Hi. Im liz from 5he phillippines i want to how much is the price and how to avail it.

[@chancepaladin]

damn those things are beasts! I wish they'd make a darn cart for them though, 3kwh and up are so heavy.

[@todd.parker]

They really are heavy

[@serenitysealed485]

For someone whom does not want to use an internet connection, do they have a unit that can be controlled directly from the unit? Looking for total home especially during hurricaine season. Had friends locally who were without,power for 13 weeks.

[@todd.parker]

That's a good question. I don't have info on that but I'd like to think you can direct connect to it vis wifi (w/o internet) like Ecoflow does.

[@chancepaladin]

you can direct connect through bluetooth on your phone, doesn't need to go to the cloud. for some stupid reason, it requires 'location' being turned on, though. I have no idea why.

[@Anthony-rc6yo]

Another new product from Bluetti that will have tons of problems during use and no customer support.

[@ronaldreyes-fn4xj]

frustrating experience.....i wish I research more before buying coz theres lot of better company with great service.

[@rraymond4912]

@@ronaldreyes-fn4xj any tips as to which companies I should be leaning towards as a potential buyer?

[@bc_usa]

I use Bluetti products and have never had any problems. Solid products.

[@mb5ggX2SyFMM]

@@rraymond4912 Look into Humless power systems for residential, commercial and off-grid solutions. They've been doing high KW battery backup power storage solutions for over 12 years now, and when you call them they'll answer the phone or call you right back.

[@boozedad3773]

Thanks mate . Was considering about this .. not now

[@davidperry2989]

So you lose your device and then cannot operate it.

[@stockflyer]

Looks nice from first minute watch. I had to quit because the music was messing with my head and I had to turn off. Had a stroke and this jarring music causes issues with me. Sorry.

[@LarryDickman1]

Background music raises hell with my tinnitus.

[@jontaam353]

Any general idea of when they'll be released for sale?

[@todd.parker]

I haven’t heard a specific date yet

[@aclaudio1969ify]

My home uses 1,150kwh average per month....will just one of these work for me?

[@simon359]

The main issue I find with the system is no LCD panel. In case there’s a cyber attack and the Internet goes down! How are you going to make any adjustments if you don’t have a way to do it on your phone?

[@tetelestai1919]

It's not just Internet based. It also has bluetooth connection to a local device.

[@simon359]

@@tetelestai1919 Bluetooth can be hacked also! Just saying, I would feel more comfortable with multiple windows. 🖖

[@tetelestai1919]

@@simon359 BT can be hacked, but the hacker needs to be quite close. Having said that, I agree that a control panel on the unit would be welcome.

[@todd.parker]

Maybe they’ll offer an accessory display at some point? I agree that redundancy is good

[@greg925911]

Would this work in a Cargo Conversion Trailer? To me, it's clean and simple looking something i would have to hind

[@LEO-pc6hc]

Is there an estimated availability to ship date they shared with you? I do like the 900 specs.

[@todd.parker]

No word yet on when these will ship out. (sorry of that spam reply, I deleted it)

[@ThunderJarvis]

Late July 2023

[@ThunderJarvis]

They’re not available yet. I called them.

[@todd.parker]

Should be soon...

[@Moes_Prep_and_Tech]

How would this Compare to Ecoflow's Home backup system?

[@todd.parker]

Good question. The EP900 is more powerful and more of a permanent installed system vs. the Delta Pro which is designed for portability. The EF power kits are similar but geared towards van builds or maybe off-grid cabins vs. whole home backup (like a Powerwall) that the EP900 is focused on.

[@Moes_Prep_and_Tech]

@@todd.parker personally I would have been satisfied with the 6000w inverter the UK version has. I can almost run everything at the same time with the ac300

[@todd.parker]

@@Moes_Prep_and_Tech Yeah, in my home I usually only use 4-5kw max. I've only peaked at 8-9kw a few times a year but since this can handle 240v appliances like AC units, well pumps, etc. I can see loads being heavier.

[@enahorookhamafe2710]

This customer service thing I'm reading about them has just confirmed what I suspected. I sent them an email inquiry 2-3 days ago. No reply till now. Imagine if I had a real problem after I had bought it. Terrible.

[@todd.parker]

They are improving quickly but still have a ways to go...

[@donaldmccallum789]

Can you install in a camper truck

[@ubacow7109]

Are they safe for outdoor like shows in their informational graphics? Snow & Rain safe, its IP rated but will the plastics wear well outdoors? I'm also glad that it exists but costwise where does it stand against Tesla Powerwall?

[@todd.parker]

I’m not sure but personally I wouldn’t leave them outside, the heat and cold will definitely impact the lifespan of any battery. Garage or basement would be better

[@mecima]

so each 900 can only handle 3 b500 batteries so two systems for off grid whole house , how much?

[@todd.parker]

Each battery is 5kwh to 6x is 3.0 kWh but I think it can handle more batteries

[@glockmodel35]

cost?

[@todd.parker]

Nothing is finalized but Bluetti told me a they are projecting a system with and EB900 + 2 batteries would be $10k for a 10kWh system which is pretty good considering the quality and power of this system. Hoping to review this in the fall.

[@gerlandkent6377]

thank, you for you're video.

[@KingLarbear]

What's the difference between the AC500 and EP900, why the difference in naming, this is confusing

[@todd.parker]

They are pretty different. The AC500 is a large plug-and-play system with a 5,000w inverter that you can just hook together and use like a powerful power station. The EP900 is more of an professionally installed, whole home system like a Tesla Powerwall that is designed to be hard wired to your electrical panel and grid meter. It has a 9,000w inverter - there's no output ports or display so you just install it in your basement or garage and monitor it from your phone.

[@ThunderJarvis]

I just got off the phone with customer service and they said the EP900 is the inverter and the AC500 the batteries for the system. That makes sense because 3 of the AC500s combined with the EP900 inverter would give you close to 18-19 kWh and 2 of the EP900 and 6 AC500 would give you over 30kwh max system.

[@DC9848]

What's people's opinion: could I place these outside the house around the year next to the main power panel. Winter's go to -20 or some days -30 ?

[@todd.parker]

I’d say definitely not. These will operate down to 0F so they’d need to be in your basement. They also aren’t weatherproof enough to have outside, I think

[@DC9848]

@@todd.parker Thank you Todd for the swift response. How fire safe are these then to place indoor in a basement?

[@LarryDickman1]

@@DC9848 LFP batteries are safer than Lithium Ion batteries.

[@ducatirottie]

💪🏽💪🏽

[@r.v.2229]

What dies this system cost

[@todd.parker]

I think it will around 10k for the main unit and 2 batteries (10kwh) but that’s not official

[@Moes_Prep_and_Tech]

Saving up now!!!