BRAND OVERVIEW 19 | DRUNK ELEPHANT BRAND OVERVIEW | CAROLINE HIRONS | OCTOBER 2018

[@supervixen8556]

Thank you Caroline for addressing DE’s customer service issues about the Suspicious Six!

[@mloza]

Super Vixen I have totes missed this - it’s on Instagram?

[@denbeesewswhat9841]

Suspicious 6 sounds like it should be a tarantino movie lol

[@lla7424]

suspicious six is such bullshit marketing - essential oils are amazing for skin and she says her brand is clean but has a lot of SLS and petroleum, id rather plants over petrochemicals any day!

[@pavgarbis9609]

OK THANK YOU!! this company is bullshit and i stopped paying attention to this fucking crap. www.reddit.com/r/SkincareAddiction/comments/6f79ft/personal_drunk_elephant_deleted_my_critical/ read through this reddit about how they delete negative/constructive comments from social media. they're products broke me out and left severe scarring on my cheeks which i am now dealing with. i am boycotting

[@Traumatose]

Finally! A sane take on this brand. I thought I was the only one who loves some of their products but was still critical of Drunk Elephants views towards customer service and their constant mantra about "the suspicious six" (among few other things). Thank you Mrs Hirons! Much appreciated.

[@BestMuscleVideo]

Curious why your interview with Tiffany is private now. Would love to watch...

[@PlugInKali]

I am incredibly disappointed in the UK price. When other brands have come to Europe the prices have been adjusted accordingly, but The Littles, for example, is 90 USD in Sephora and 90 quid in Cult Beauty! Like, what the hell? We're talking about 7 minis here, people. 90 USD is bad enough (specially when you take into account that in the new kits a full size product plus 4 minis only costs 8 dollars more than the regular price), but 90 quid is unacceptable. I was so excited for this launch and I thought that The Littles would be a great way to try the brand, but I'm afraid I'll have to wait until they reconsider the price or there is some sort of sale.

[@janelambley807]

AUD$123 so I wont be buying it

[@watashiwamillo]

yeah not adjusting the price is shady. did they adjust any of the product prices in the UK?

[@str9047]

Nadine Baggot is going to give a code for cult beauty on Sunday

[@liannelowe3474]

I was lucky enough to go to the US recently and bought the Little Ones. It cost me £73 when converted, that’s a big difference. Very sad as I was looking forward to being able to buy in the UK but think it’s too expensive to justify. Think there are better products that cost the same or less.

[@ilonna9623]

I so agree, the pricing for UK market is not crazy.

[@alllovelyfacts161]

Thank you Caroline for speaking truthfully. I have used only Drunk Elephant for 3 years, I purchased their Beste cleanser twice, Protini twice, two editions of their minis set, and EVERY product they released (except their hair/body line that is not worth buying) Truthfully they only have a few products that are good but rather just OKAY good (beste, protini, slaai, b-hydra) (and tango/baby facial was okay for a short time) EVERYTHING ELSE from DE had to be returned after extensive time of using it. I have clear skin and often get asked what I recommend and would often suggest DE (but always only those few products that work and in the smaller sets so they could test it out as I know not everything works the same on each individuals skin) I even got a DE hoodie as a gift.. Point blank I no longer use DE I am in the processing of selling all I have from them (unused or barely used ofc) their ‘customer service’ ARROGANCE towards many others is a shame and only a few of their products are decent so you’re paying too much for skincare that can be found at a much lower price and better quality anyways both of product and customer service. Glad I quit DE I no longer recommend it to anyone unless you want to be a poser and have it to show off the packaging procession on your social media’s regardless your just loosing buying from DE.. I liked the idea of supporting elephants but rather they forget they were in the market to support people. Tiffany is also just okay she’s more into pretty looking skincare and having people fear things they shouldn’t to sell products that aren’t pretty for you.

[@sharoncourtney7084]

Drunk elephants vitamin c ferulic acid bottle has a big design flaw regarding the bottle. It's not designed to pump all the product up. It works great until you get down to a certain level of product. About a half inch is left in the insert sleeve inside the outer bottle. I proved this after I was suspicious serum was still in the chamber. It was not due to being screwed in enough but has to do with the chamber shaft not designed to work the whole chamber to utilize and dispense all the product. Most consumers would assume they used all the product and toss in trash. Its easy to prove by disassembling the bottle and seeing all the serum left in the sleeve

[@froncifresh]

I felt almost madly happy when i saw your ig stories about meeting simon le bon! You made it in life not once but twice, mrs. Hirons! 🙌

[@KJBennettBeauty]

This company overview is spot on (an attitude adjust on the suspicious six is definitely​ in order) and your product breakdowns are perfection. Also love that you brought up silicones - there's way too much misinformation and demonizing. ❤️

[@deemoney6145]

Silicones have no positive impact on your skin, and brands use it because it's cheap. Most skincare items have silicones and fragrance and I personally find that even more annoying than DE

[@gafhadly4616]

Dora g Where are you getting your information from? Silicones help with penetration and delivery of other ingredients and also prevent trans epidermal water loss by creating a barrier that is still permeable (unlike oils, etc). This is especially helpful for dehydrated skins. On a cosmetic level they can help make the skin feel more smooth by filling in pores and so make up goes on much better - very helpful for oily skins whose makeup starts running as soon as they get excessively shiny.

[@superjoell908]

Gaf Hadly, not everyone can tolerate silicones. I've had to cut out dimethicone because it gives me horrible cystic acne. It's taking me over 20+ years to stop my cystic acne and I'm in my early 40s. Everyone's skin is different and mine hates silicones.

[@HM-pw8it]

Some people just don’t do well with silicone. It can suffocate your skin just like mineral oil. It really depends on how your body reacts to the ingredient. I wanted to love La Mer but because of the mineral oil and use of cones I cannot. I get terrible cystic acne whenever I use it. However I have friends with perfect skin that swear by La Mer and use silicone based primers everyday. It’s hard to find a brand without silicone in it (because most people are not allergic or sensitive) so it’s nice to have this option!

[@gafhadly4616]

@@superjoell908 sure, but Dora G's comment was that 'silicones have no positive impact on your skin' which is what I was responding to because it's not accurate.

[@yas_makk]

Remember the good old days when you could say you didn't care for a brand and it wasn't a political statement or a declaration of your religious affiliation. It might have died out when today's 15 year olds started saying they didn't know what a landline was (RIP the phone cord) but it has me feeling nostalgic. As Nadine Baggott said in her last video, it's an exciting time for skincare and there is so much to choose from with new things launching every day. The brand overview is both thoughtful and thorough (as it always is) and I'm sure those recommended products are great. I think customer service is a big deal whether on the shop floor or online and as crowded as the market place is today it can go a long way in being a brand's point of difference and the reason a customer is a repeat one in spite of equally great products being available. Btw loving the Scamp and Dude jumper and shame on Next for stealing the design.

[@piapimentel4455]

Adore you, don’t ever ever change your delivery, it’s delightful and I always learn so much

[@TigerMonthlyHits]

I recall last year getting into a debate with whoever ran the drunk elephant Instagram page. I saw them telling some woman that her skin issues would go away when she stayed away from the suspicious 6. So I told the woman to take that statement with a grain of salt, because nothing is guaranteed with your skin. Your skin doesn’t have to behave because you avoid certain ingredients. Drunk Elephant completely took that as an attack. I had to explain that I wasn’t trying to be rude, but you can’t just tell people once they stop using the suspicious 6 that all their skin issues will vanish. I do stan Drunk Elephant, and they are my favorite skincare brand, because I truly trust the ingredients they use 100%. And while I do understand that illuminating the suspicious 6 won’t cure all, I am still against those ingredients. However, I do wish they represented themselves in a way that made them look less ignorant as a brand. I do love the owner and think she’s a great woman, but the staff needs to get checked, or she needs to check herself if she runs their Instagram. Also surprised to see all these comments saying they’re over priced, how y’all gonna drool over May Lindstrom then?!?!

[@CarolineHirons]

Exactly. On all counts. I’m not sure what pricing people were expecting but it’s always more expensive out of the home country. Always.

[@Merro959]

the markup isn't as high in Mecca Australia though.

[@yas_makk]

No comment on DE pricing but as I understand it May Lindstrom is meticulous about ingredient sourcing and has a paper trail for everything she uses likely reflected in the pricing but it's also a part of the brand identity. It's talked about all the time I think that's why even if people can't afford them (myself included) they understand it. Possibly because DE started doing the rounds on youtube about the same time Glossier and Milk did they all sort of got lumped together by non-US viewers.

[@janetmarceau2821]

I was thinking the same thing yesterday! Doesn't it cost $800.00 to purchase complete line of May Lindstrom's product? My skin would have to look like it did when I was 20, and I am 66, after one use to justify buying her products!!

[@CamAndLights]

I absolutely love this woman. I am a broke-ass, low-income grad student who loves skincare. The Ordinary is my jam because of it. A friend got me items from this brand I wanted to try for ages (he had to do it because if he had just given my the money I would have saved it for food and bills, and he wanted to give me a treat). First, the products came dirty (as in, covered in a very fine layer of dust) I contacted the company, they told me it was ink residue. Fine. I let it go. And then I started using the vitamin c serum, that was basically coca-cola brown. They told me it was ok, that this was normal. Then they told me I waited too long to start using it. Their customer service is entitled and sucks! Please, please give us some alternatives and cheaper dupes.

[@corrinjuarez4871]

Thank you Caroline for your honest review and not giving into the hype and pressure.

[@liviusss]

I think the products are quite over-priced and over-hyped... Plus the bullshit with the "suspicious six" and the colored vitamin C (and their strange explanations about it), it kind of puts me off the brand. I think in this day and age we have a lot of better options, fortunately.

[@myrnagibbs9399]

I've used several vitamin C serums...the Drunk Elephant is by far the best. Only vitamin c that I noticed a difference in my skin.

[@sarabirriel]

liviusss does it have turmeric??

[@seanodell56]

Their vitamin c isn't purposely coloured... it contains pumpkin ferment, but every time I've used their vit c it's been a clear or slightly yellowish colour, you can tell when it's oxidised for sure because it turns a strong orange colour, never had any issues with their vitamin c and is actually the best I've used.

[@onionhead4090]

Amazing... I will put on the list. My skin loves mad hippie and Mario Badescu which outpeformed Sunday Riley CEO... lol

[@joycem2795]

@@sarabirriel it does have tumeric. Could be where the actual brightening is coming from?

[@raeploucha3003]

I love Drunk Elephant, working it into my skin care & very pleased. As far as the packaging, I like it except you can’t really tell when you’re running low,, still willing to cope!! Thanks for all your knowledge! 😚

[@raeploucha3003]

I was mistaken! You CAN see when you’re running low, it’s tricky but there is a way. Pop off the top where the white meets the color..

[@foo8lover]

I'm 29 and I most say last winter LaLa Retro Whipped Cream saved my skin (May I explain I live in Quebec, Canada, where -30 Celsius degrees are very common!!)

[@marthak0701]

Your honesty and expertise (and sense of humour to be honest here) are the reasons so many of us follow you. Never be afraid, never stop. As for the brand, overhyped and so expensive? Why is that?

[@akuabonsu889]

I was so excited for this launch, but the pricing is the ‘same’ as US pricing with a £ sign stuck on the front. I thought at the very least, they would convert the US prices to pounds. Oh well, looks like I can’t afford any of this 😂 But on your part Ms Hirons, an excellent well balanced review!

[@newsouthernvegan9944]

Akua Bonsu I agree!!

[@lauramccoy1621]

Me too. I was so excited to try the c-tango eye cream but I just can’t justify that price when it’s so much cheaper elsewhere.

[@donnaokane502]

Oh wow! Thanks for pointing this out, I'm american and never would have noticed this and I know that even here the prices are really pushing the limit.

[@georginamaria100]

THIS so much I was so excited and then saw how they had priced it 😭

[@julespearson]

Damn wish they had done that in Australia - just changed the USD to AUD, lol Seems weird though, sure it isn't a mistake by the shop selling? We are paying pretty much the exact conversion rate in Australia.

[@marydonovan4174]

Let's address the drunk elephant in the room..... The price is unethical🐘🐘🐘🐘

[@paulineyau9313]

Oh thank you for saying this! The price is eye watering. Glossier have a good approach to pricing. I appreciate that perhaps DE is a more premium brand but can't help but think they're taking the piss a bit and I don't like to be made to feel like that by a brand....

[@natashaantunes3185]

And worse still, even if I could afford it, I would be loathed to spend money with a brand that comes across as arrogant and snobby towards customers who have a reaction to their products. No thanks

[@cristinarisso8668]

As usual, if you can't afford it, you do not buy it. Caroline reviews other excellent products which cost less :)

[@CarolineHirons]

Totally understand - Update video coming this week.

[@magdalenabc567bc7]

I agree about customer service! They say that all the time.

[@luanwebb8481]

Thanks so much Caroline for this honest review. I love B Hydra, TLC and C Tango. I got protini, I have oily skin and it broke me out I know this because I wasn’t using any other products other than DE. Excluded them all one by one reintroduced them and protini broke me out for a second time. So I completely resonant with your comments about DE toning down the evangelical position.

[@anndoucette4307]

Great review, Caroline. I had a reaction to the C-Firma Day serum - I stopped using it and skin returned to normal; waited some time and used it again (research :-) and same reaction - definitely the serum as everything else was maintained. The “suspicious six,” while their branding slogan goes a bit too far, as does their reactive, “it can’t be us” in terms of reaction. I do love their Marula oil and C-Tango eye cream - but not drinking the cool-aid! Thanks again, Caroline.

[@deborahcraven6435]

Too expensive for my tastes !! I don’t believe that more expensive is better , since The Ordinary there is getting much more choice in skincare , serums mostly which can only be good ! Great review as usual Caroline , thank you 😊 x

[@FongYukYu]

But The Ordinary's CEO is 🤮 & how he handles his company's IG is 🗑️🔥

[@phoenix-xu9xj]

Deborah Craven The Ordinary is crap crap crap. Try Beauty Pie

[@jodyfro1312]

I have used several bottles of C Firma with no huge results. However, I adore Maelove’s Glow Maker vit c serum. So beautiful - better results and $28 per ounce vs. $80. Winner.

[@juliepatterson5800]

I live in Spain and saw that they finally launched in UK and was gonna load up on cult beauty but then I realized nothing was that appealing. I have sensitive skin and have given up on glycolic and vitamin C. Thank you for mentioning sensitive skin people! Have tried Lala and wasn’t wowed but I was definitely beating my skin up with acids at the time. Would be interested in the proteini.

[@tonyag4510]

I love the pekee bar. So many face cleansers dry me and even their beste 9 dries me. I also adore bhydra and lala. Lala is more moisturizing for me than protini. I love the brand in general.

[@nkurdy288]

I have already placed an order for the vitamin C eye serum, I already use the vitamin C serum for face (but only at night! No matter how think I put it on it’s still sticky). I cannot say enough good things about the vita c face serum, I get so many compliments on my skin and it pairs well with my Paula’s Choice routine. I agree with Caroline about the spf, it’s just not an elegant finish. With the exception of silicones I already avoid the suspicious ingredients in 99% of my products and it has made a real difference in my skin.

[@watashiwamillo]

be careful with the Vit C eye serum...it's potent and too much for me to use alone...I need to cut it with a more inert/ moisturizer.

[@alliedean6801]

OHMYGOD Thank You. You nailed this review. Thank you for saying their philosophy is crap- they make it so you think you can't wear makeup if you use their brand, yet say they'll never do makeup. Huh?? I have rosacea and none of their products will help that the way makeup can cover it. I have used DE for about two years and I love the marjula oil and the TLC. Lately I've also been loving Protini. I'm 24 but I have dry flaky texture, while still getting a bit oily throughout the day. I've found those products to work good for me, I've tried nearly all of their other products but haven't been wowed by those. Also thank you for saying that Beste isn't for makeup removal- they say it is but your skin will not get clean if you use it to remove makeup.

[@oliviabruce240]

I saw on their US site there were sets containing two minis for $20. I was hoping they would be available in the UK to a couple of products out.

[@CarolineHirons]

Not so far x

[@TheJordandean]

That's too bad as it is a good way to try them or great for travel. I have bought them a few times.

[@deannamead4172]

I love the way you stay real! Just when I start questioning whether you have sold out, you do this!. The truth is this was a huge help to DE! Not only to honestly praise their products, but to give them free, amazing, and spot on marketing advice!

[@marroosh]

Framboos is pronounced as framboas (with oa as in boat) and it is Dutch for raspberry😉

[@romulusthemainecoon3047]

Thank you for this!! I thought it might be a misspelling of the word "framboise" (French for raspberry, lol) and I always avoided saying it because I wasn't sure...

[@sharons7136]

The sukari babyfacial is a mask. Meant to be rinsed off you don't leave it on. It is fantastic!

[@LAS2116]

I totally agree with you on their marketing team issues, and that's coming from someone who loves the brand and recommends it all the time (I work at Sephora), BUT not all of their products work for everyone...I bought the whole range after the TLC serum worked wonders for my acne, and the vitamin C serum and baby facial just didn't work for me. My skin is way too sensitive for baby facial and I actually got a chemical burn on my face, and I only had it on for 10 minutes (the low end of the recommended time). The C-firma unsurprisingly didn't work for me either and broke me out terribly, and it's just because my skin, for whatever reason, doesn't like vitamin C serums! I've never had one from any brand that didn't break me out. I feel like you always hear such positive things about vitamin C for the skin, and it was Jordan Samuel who actually mentioned in one of his videos that it is a sensitizing ingredient to some skins and that completely resonated with me and made me feel not so crazy lol

[@user-sc9np9gh2g]

Great review! I have sensitive skin with slight rosacea. I oil cleanse with either avocado, jojoba, or sweet almond oil. I use a .25 Retin A once or twice a week (for years. I'm 41.) and one pump of moisturizer (usually Clinique Dramatically Different b/c it doesn't break me out). I really like the Drunk Elephant Lala cream, but if I use even the slightest bit too much, it breaks me out. Purchased twice, but I it's so expensive I stopped. Then I bought the Protini and MY GOD MY EYES!!! Almost swelled shut. I have no idea which ingredient did that, but because I thought maybe I was stung or something, I used it the next night and the same thing happened immediately, plus my skin became extremely dry. P.S. I used this on a weekend when I didn't use any other makeup. I have also tried the tinted mineral sunscreen (Umbria) I received in a Sephora Play box and it was sooooo greasy. I'm scared to try anything else from them now.

[@jacque3737]

I’m confused 😩 ....... Ive read so many reviews and there are as many people hate it as love it....... which just proves it’s a huge matter of opinion and each person is different! I’m just going to bite the bullet.... try some bits and if it doesn’t work for me I’ll move on to something else!! I’m going for C Tango, marula oil, protini and lip balm I think..... wish me luck! Ps..... thank you so much Caroline ( or as I like to call you in our house SKIN YODA!!) You are fabulous xxx Now to go get ready for my space nk trolley dash!!! X

[@NovaLena22]

Thank you for this Caroline. I've been waiting for a DE overview for a long time. Drunk Elephant has been my favorite skin care line since I first tried one of their sample kits. I loved it almost immediately. I saw a big difference in my skin. Much like you, I can't bring myself to try a bar soap. But I too I am absolutely over the moon for that marula oil. It's probably best thing I've ever put on my face. Thank you again.

[@dreamcatcher75418]

I like how unbiased this video is. ❤️ I find my self repurchasing TLC, C-tango, B-hydra over and over and over again. I *like* their other products but I *don't love* them for the price. I prefer SR Juno oil to the Marula. It's nice but it's not Juno. I wasn't a fan of the sun screen. I like the idea of it and really wanted to like it... but it's messy to use and it's obvious that I'm wearing sunscreen when I wear it. I can't wait to try the new retinal.

[@Caravoyant]

I am so glad that I found your channel and have been binging. It is so refreshing to see honesty with skincare. I have tried many lines with insanely bad results, some where my skin even had chemical burns, that being said I love DE. I HATE that I love this line so much because a) I ignore hyped products typically and this is so hyped b) their customer service is horrendous. It has truly transformed my skin though to where everyone has noticed. Thank you so much for this review!

[@followingmyheart89]

Great review. The one thing I will add is that it’s one of the only brands that has a range (other than two products) that I have been able to use while pregnant. I have switched to this line while pregnant because of a horrendous acne flare up (nothing was working) and I have seen a difference. I’ll go back to my old routine after but I’m glad I found a range I can use during this time.

[@LeRhythme]

One of the only gurus we can trust to be honest, and give the good and the bad (and the ugly when required). Just a video/blog idea, I’d love to see a break down of your kind of ‘ideal’ skincare routine at different ages. I’m in my early twenties and have pretty much got it down for my skin now, but things like when and how to introduce retinols/switch to heavier creams etc etc. Thanks!! X

[@PLo0626]

I love DE products! Used them for 2 years but like anything else I moved to other brands because I have to keep my skin guessing. Love their C Firma, TLC Framboos and the baby facial (life changing!).

[@juliak3353]

I know this video is old but when I bought the c firma from Space NK and it was orange and sticky when I opened it (the part that comes out on Caroline's hand is clear) and then I used it on my skin it was really sticky. I think it must have gone bad and I bought it when it had just launched. For £70 that is awful

[@dnynvk4733]

As someone who is employed by one of their retailers biggest suggestions are the T.L.C and B-Hydra Serum those are definitely the hero products in my opinion and I find if you’re already committed to the brand might as well grab the Passioni Retinol Cream and the Marula Oil

[@dnynvk4733]

Slaai is a recommendation I make to those who are pretty religious about a physical SPF as it breaks down SPF well

[@rebeccadarling5894]

Thank you for posting for the UK peeps who are just now getting proper access to Drunk Elephant! I am an unabashed Drunk Elephant girl and I really enjoyed your review. We have different favorites in the line, and that's perfectly wonderful. Lala Retro, Marula oil and TLC Framboos are my most loved, I did love the C-Firma but I'm trying other things now and maybe it's just a very high benchmark? I haven't really tried Protini or C-Tango... soon. Fortunately I don't follow them on social media so I wasn't aware of the cult-like 'suspicious six' dogma and customer experience with that. I will say that last year their holiday kits came in beautiful gift boxes without the brand stamped anywhere and I was able to reuse them, this year the packaging seem very silly and childish and I don't know why they would contribute to plastic waste like that... seems very contrary to their brand.

[@annika343]

Thanks, Caroline! I saw their stories on cultbeauty and the suspicious six talk got me taking a step back. Thanks for including your opinion on it.

[@heatherjane910]

Hello from the US. Appreciate the thorough honest review. PR was well addressed. I’ve used a handful of their products. TLC Sukari Baby Facial is currently my favorite used in conjunction with their Marula Oil. Expensive like the rest of their products. However, using it only once per week justifies the cost. I’m 50 years old and the Protini Peptide isn’t moisturizing enough for me. Granted I live in a dry climate. Packaging of their products is genius. Wish other brands would dupe.

[@AutumnHarvest1]

try the lala retro whipped creme

[@sabrinablier813]

I have nothing but good things to say about Drunk Elephant. The C Firma has made me breakout if I use it every single day, but you really don't need to use it everyday to get outstanding results. When I use it 2-3 times per week I get the same brightening effect without the breakouts.The Sukari Baby Facial has greatly helped with my stubborn cystic acne! I use it 1-2 times per week (avoiding the eye area), I use it as needed but never more than twice per week. On days I use the baby facial, I avoid my daily acids like BR P50, dr dennis pads, TULA gylcolic resurfacing gel toner and the framboos that I like. You never want to over do it, but it works! In conjunction with a good SPF (Elta MD), it also has kept my crazy cheetah-like freckles under control.

[@RangerMommy]

Caroline, What I like about this video is that while it's sponsored you point out some strong short comings of DE and their customer service. I feel you are genuine and true to your opinions.

[@CarolineHirons]

This is not sponsored in any way at all. X

[@Sunscorched]

I used the C-Firma for a good few months without issue and then a major allergy hit out of nowhere. I'm so disappointed because I absolutely love that stuff and a quick chat to my doctor confirmed I need a different type of Vitamin C. No clue as to what yet, but I'mma looking around for one!!

[@beeshopspink]

Oh my god I nearly fell off my chair when you said about Good genes?!😱 what I do buy the new version or swap to something else? Help I’m freaking out x

[@melz6625]

Bee Rachael You could still get the original from the US through the skinstore website which is what I'll be doing because I need my lactic acid.

[@str9047]

Such a refreshing review. .. in a situation where many are just reviewing. Saying all the right things ... .. its good to see you touch on the constructive feedback ! That's why we value your opinion over most others. .. thanks Caroline for saying it as it is ☺☺

[@michelleparks9827]

Oh my gosh, where have you been? I just found you and love love love your honesty, humor and knowledge! So excited, now I can go stalk all your past posts.

[@ilariaallegretta4122]

I love how honest and straight to the point you are Caroline! I got the C Tango last month and I personally find it too thick. I don’t find it helps with my fine lines. Tata Harper Restorative eye cream is by far the best I have tried.

[@CarolineHirons]

Agree. That’s a brilliant eye cream.

[@r.banner76]

IMO, Drunk Elephant as a whole is overrated and overpriced. And the 'suspicious 6' BS is nothing but marketing.

[@r.banner76]

This isn't directed at Caroline BTW. Just my view of the brand. I enjoy Caroline's reviews even if they're products I would never buy.

[@vanessaebony529]

It is. Tiffany is not even a dermatologist so how can she make claims aboout Suspicious 6 when dermatoligist brands use them? I prefer ole henriksen their serums are $45 less compared to drunk elephant. I've used both brands and they work the same

[@lla7424]

suspicious six is such bullshit marketing - essential oils are amazing for skin and she says her brand is clean but has a lot of SLS and petroleum, id rather plants over petrochemicals any day!

[@carriesmith4308]

l c what product contains SLS?

[@zvezdapadalica15]

After 4 years of trying every product on the planet except for accutane, their beste cleanser and protini peptide cream cleared my skin. Two products, that’s it. You can imagine that I cried when I finally found something that works! :)

[@TheEagleslover]

Perfect review Caroline. You've done an excellent job of putting so many of my own thoughts about the brand into words. I tried the Little's as a way to introduce my skin to the brand and I think it's a great and convenient way to do so. I, like yourself, was completely blown away by the Marula oil. I can't say that about the full range of products. As you stated the company has some work to do with regards to it's social media platform, but, otherwise it's a pretty decent brand.

[@dioneculbert]

Loved DE products but found out Marula oil breaks me out..i have barley used Marula and Cfirma i cant use..😟

[@johnsskincarereviews]

After doing research on their suspicious 6 claims I fully understand your complaints. This was, as usual, very pleasant and informative to watch. One of my favorite youtubers of course! Love u caroline!

[@lc5464]

Great overview and totally agree with your take on their social media responses to customers. The line is expensive but having used many of DE products for 2 years now, my skin has never been better. I get compliments all the time on my (mature) skin and I’m wearing less and less makeup which I love! You need to be consistent and fight the urge to try every new skin product that is released which can be difficult. My skin routine is consistent and when I do want to try something new, I’ll do it one product type at a time and give it at least a month. My favorite DE products are the vit c eye cream, b-hydra serum, marula oil (refuse to live without), protini, and the baby facial which I only do 2wice a month in the fall-winter. I do not like the sunscreen and instead look for sunscreen with tinosorb m and s. I really appreciate your point of view and honesty. Thank you!

[@darlyndar13]

You are everything I love about KZbin. I use Drunk Elephant during the day, Sunday Riley at night and so much more in between. But if there was an entire Caroline Hirons line....it would be all It would ever use! It would be like May Lindstrom who??? Lol. ❤️❤️❤️

[@CarolineHirons]

Ah thank you :)

[@sarahkersey1368]

So agree with comments on jelly cleanser, bought on holiday in Sephora last year but would not repurchase . A lot better cleansers around for better price. Loved the vitamin c firma serum and loved b hydrate serum as well.

[@cannsmith]

I’m an Esty too. I just found your channel, I love you already! I appreciate that they put the pH on the packaging. I really like a lot of the line I find it’s simple yet customizable.

[@hannahsayswhat]

Your skin looks amazing in this video Caroline! Thanks to you I've really seen some of DE's flaws...especially on social media. I agree with their lack of acknowledging that their products could be causing the reaction...not something else! Amazing brand, concept and products...but I need the people to calm down about it on social media. Loved the video!

[@maggiekrellner9691]

Thank you your honest review. While I was looking at the Drunk Elephant website a few months back, there is a link called "Don' t Blame it on the Elephant". It says to look elsewhere if you are having a problem with DE skincare, because the line is clean and all the ingredients were thoughtfully combined. After reading this, it really turned me off to the brand. I think anyone can have a reaction to anything, no matter how clean. Well done, Mrs. Hirons.

[@naturegirl321]

Even if you used only DE and nothing else then they’d find something else to blame. Your diet. The water. Stress. Etc.

[@Merro959]

the price conversions from US dollar to GBP are crazy! The conversion to Aussie dollar is a bit fairer (although still very expensive products)

[@aliciavillalobos4966]

So glad I came across you Channel my dear!! I appreciate your charm & honesty when reviewing!! I took your review into much consideration and will purchase the trial size to test some of their products. Happy Holidays from Los Angeles!!

[@autumnroberts3086]

Do you any specific treatment on your hands???? I’m a nurse and my hands are awful any tips and anti aging skin products for hands?

[@JenDoe1]

autumn roberts Hi, I’m not sure if it’s available via Amazon outside the USA but Cerave Healing Ointment is incredible! I use on my hands and lips and for the first time in years, lips are not chapped and hands look like new! I’d have a look at any of the Ceravè items, they’re WELL worth it! Good luck! :)

[@jolawysocka7552]

i advise to use sunscreen on your hands, especially during summer time :)

[@martynkal.1248]

Hey angel, I work in food retail and my hands would sometimes really suffer. My #1 piece of advice is to try and remember to wash off any chemicals/sanitisers you might have on your skin at then end of your shift. A friend of mine swears by Working Hands hand cream. Also as far as I remember this video is full of good advice kzbin.info/www/bejne/eKCykpiGfJWil5o Good luck!

[@CommissionMedia2013]

The Body Shop Hemp Hand Protector

[@xXxXxCGPBxXxXx]

I quite enjoyed the ‘honesty’ as you have experienced... because I find in this world certain brands become the ‘be all brand’ and can do no wrong in no way; ingredients, application, price... and we know that’s not quite correct.

[@dinavienna]

it actually makes a huge differenceoutside the UK because I think Space NK and Cult beauty deliver to continental europe? whereso far it is extremely hard to find Drunk Elephant!!

[@Lighttriumphs]

My HG was the ceramighty af eyes balm. Still looking for a cruelty free, fragrance free , no essentiel oil eyes cream. All advices are welcome. I'm in Europe.

[@jessfrezz4764]

I just love your honesty! 👏 I was debating whether or not to watch this because, like you said, everyone drinks the DE koolaid and didn’t know if I wanted to watch someone go gaga over them again. Glad I watched - as always. I agree with you, great company, some great products, loved the interview with Tiffany, but crazy prices for this heavily competitive market. Thanks for being you! 💜

[@elenag3084]

Thanks, Caroline. I also used dcl vitamin c booster but my problem with it is I cannot get out the residue. I see if I open the top that there is a lot of product left but the package doesn't allow me to get it

[@luisafer0727]

Skin ceutical review please

[@lunasabicdomazet8252]

Hi Caroline! Thank you for another great video! I would LOVE to see a video/blog post about the ideal skincare routine and products to use for people in their early 20's who just started getting serious about taking good care of their skin. I don't trust anyone as much as I trust you! I get the feeling that brands tend to recommend skincare steps to follow that are perhaps "unnecessary" for us, that's a thought that has come to me since I started following you and watching your videos... Thanks again!

[@juliafish8832]

Why is the c tango and peptide not available here it's ridiculous we can't buy from Sephora or direct from DE

[@dali2165]

Loved your review so much I subscribed! I’m 39 been using Estée Lauder for about 12 yr so my skin got used to it and I see fine lines. I decided to buy the DE Littles and full size Shaba eye cream and Sukari Baby Facial...never used retinoid/retinol products or peels and Sukari did NOTHING for me...I’m returning and considering returning the Shaba eye cream too...I do like the Protini one, did not like vitamin C either

[@fluffofnine]

I love that you mentioned their Instagram comments regarding the suspicious six!! I totally agree and it puts me off their products. Thanks Caroline 😀

[@lyndakahn895]

I love your honest approach to drunk elephant.....thank you ...spot on!

[@tinagrey2673]

Found your channel and you are absolutely lovely. Fantastic dry humor and no nonsense product reviews. DE is a good brand but I do use other products with silicones 😜💯!

[@zvezdapadalica15]

Protini peptide cleared my acne that I’ve struggled for over 4 years. Do you know why that is? I am still shocked that I found something that transformed by skin after I’ve spent $1000’s on skincare. I now only use beste cleanser and protini peptide.

[@cosettelondon510]

I’ve ordered all the Minis already can’t wait!! Also I absolutely loved your honest review thanks for that and pleeeeeeaaase don’t hold back on being negative about products it’s only helping your followers!!!! ( hope legally they can’t sue you for saying a business is not that good) love ❤️❤️❤️🥂❤️❤️

[@susanne323]

Great review as usual. I use the Vit C every day and love that the package keeps the product from turning, since it's not exposed to air. The Pekee bar is my preference for a bath bar. Yes I'm mental about using a bar in the bathtub. I choose other cream/liquid cleansers for other times, go figure. The Lippee balm is a good one, but I wish they'd made it slimmer because when it's at the end it's hard to get the product out. Overall fabulous products, but I'm wondering if they're so expensive due to the airtight packaging?? ~Susanne xoxo

[@leypek8948]

I tried the two cleansing bars and my skin suffered. I broke out so much and got irritated. I also purchased their sun screens both plain and tinted. I think it is too oily for humid summers. As a sufferer of adult acne, I am not sure if avoiding silicones is essential. I tried going silicone free and I did not see much of a difference.

[@janeburke147]

Hi Caroline,thanks for not arse licking the brand as other KZbinrs do,& thanks for saying spots lol,Your channel,& such a great lady 👍🏻😱 We need a good dupe for The vit c from all the exciting new affordable brands now shaking the industry up.Suspicious six,how are they getting away with that one ! 😘xxxxx

[@mj2034]

👏👏👏

[@JennyFog]

Great review as usual thank you Caroline. I bought The Littles in the Summer for $90 and did the whole two week detox thing they tell you to do. Sorry not for me. I’m a normal girl who needs to wear some make up when I go to work so maybe the suspicious 6 in those didn’t work with the DE products but couldn’t get on with it. Worse spots for a really long time and couldn’t get on with the layering. Like the LaLa whipped moisturiser but haven’t used any others so feels a complete waste of money.

[@rbaker368]

Already bought the Littles at SpaceNK this morning ;) Seen immediate results after one day’s use. Very impressed. Waiting to see the long term results over time....... 🤞🏼

[@juliagray1276]

I'm not a big soap person either, but the PeeKee Bar is great for a second cleanse. Took it to India with me and it was great since it's an easy traveller.

[@erinb4596]

You need to try the d-bronzi bronzing anti pollution serum that is the best! It just tints everything, I use one pump of that, the c-firma and the b hydra and mix together and put on during the day. Works great and is much lower of a price tag than most of the other products. Also, the name came about because when an elephant eats a marula but, they act like they are “drunk” Also, I would love to know your thoughts on Erno Lazlo because my mother has always used it and the bar or soap. She’s been loyal for over 30 years and I would love to know your thoughts on a brand that influenced many iconic people, but also had a specific ritual of how to use each of the products. Please tell me wear your sweater is from??? Love it! 💕💕💕

[@triciafinch5386]

Thanks for the frank and thorough review Caroline 😊🧡 I really like the C Tango eye cream and will probably repurchase. The C Firma serum and I didn't get along so well (I struggled to find a happy medium between having enough to cover my face and getting to the sticky stage) and although the B Hydra is nice there are less expensive options I prefer (Clinique!). Like all products it's definitely worth getting some samples before drinking the Koolaid and buying a full size.

[@NicolaFabw]

I was really looking forward to trying some products from this range, but changed my mind when I saw the prices! I was going to try the mini collection, but it’s £90!!!!!Ouch, They’re too expensive for me, although I realise a lot of other people will happily pay £100’s of pounds for a skincare routine, especially when there’s so much media hype. Thanks for your thoughts though Caroline xx

[@Thisasizemore]

Love and appreciate your honesty. I really love drunk elephant, haven’t tried all of it, but most of the products I really love, except the la la moisturizer which broke me out. But really nice line.

[@AutumnHarvest1]

lala healed my acne. i think it was too moisturizing for you. it may work better when you get older and drier. they have lighter moisturizers.

[@layla2278]

I have dehydrated oily/ sensitive skin, im 40 but still get hormonal blemish. Would it help? The spacenk assistant recommended it, i want to be sure before I spend that much money & i trust your opinions!. Thanks.

[@Katie-mi9ow]

Great review Caroline. Your expertise is so helpful and I love your humour.

[@karinboonstra4563]

Does anyone knows if they will sell the DBronzi?? I’m so annoyed the Sukari baby facial is not allowed!! I buy the 30% AHA from the ordinary. I can still ship this to my country. So why not the baby facial 😢

[@victoriac6299]

The new formula I have used and I had the same reaction - too drying for me and causes redness right afterwards. One of the only DE products that hasn't worked for me.

[@lisamiddleton3475]

Caroline, I’m very interested on your take on silicone in skincare as it relates to other ingredients within a product getting into the skin. I currently using a product my Paula’s choice... the antioxidant serum and it’s the one that has silicone in it. Are ingredients able to penetrate the skin effectively if there is a silicone in it? I always worry that it’s (silicone) inclusive and won’t allow the “good stuff” in the serum to get to my skin and absorb. I try very hard to buy skincare without silicones because I feel like it’s just there to make me think it’s making my skin feel amazing and it doesn’t do anything helpful. But I do feel like this serum is very helpful when my skin is pissed off because of my Retin A use. I really hope you can answer this. I’ve tried to get an answer to this for so long. I trust your answer.

[@CarolineHirons]

I love a silicone personally, but in an expensive formula. For example, Dr Lens uses silicones across all his serums and they’re all clinically trialled and proven. Thicker silicones are horrible though. Feel suffocating. If the formula is light, you’re generally good to go.

[@lisamiddleton3475]

Caroline Hirons fabulous to know! Thank you so much for your take on them.

[@momcat589]

Thank you, Caroline! I totally agree about the suspicious six. Also, their whole take on "all skin is the same" drives me nuts. On the topic of Marula Oil...have you tried Nyakio's Brightening Oil? It has Marula and Neroli Oil in it, along with turmeric, and it is divine. I'd love if you could cover Nyakio's brand, and hear your views on her products. Love the top! Have a great day!

[@quadbox]

p.s. Caroline, I was so happy to see you're a fan of Jackie Aina and that you have the guns to stand up for the right thing. Blessed to have faves who I can whole-heartedly stand behind. xx

[@CarolineHirons]

I would do anything for her. Love her. X

[@tabbykat1979]

I bought the c-tango eye cream on your recommendation but didn't see any benefit or results, as you say everyone is different! However love love love the Vit C serum and the murla oil is the best!!!

[@levilevi_island]

Thank you, Caroline! You are so helpful and so good to us! I can’t even tell you how much money you saved me over the years. You give us the facts, “this is what it is; you decide”. You’re just the best! 👏👏😘😘💖💖

[@donnaokane502]

Yes, as other commenters have said, thanks for addressing the customer service issues! This reminds me somewhat with Paula's choice as well with fragrance.

[@jyotinair3736]

I just recently discovered your channel, thank you love your videos. With that said, someone who has worked in retail over 30+ years, during the last few years have watched customers coming in and buying Drunk Elephant like it is God to them. It is funny even with the repeat purchases of Drunk Elephant products their skin looks horrible. When I ask people how long have they been using the products , their response is it is 3rd or 5th time buying it again. Even the employees who work for them don't have amazing skin. Also I do have serious doubts about how pure the Marula Oil actually is that is used in the products. I worked for a company who was the first to introduce Marula oil and also had factory in Africa and supported the families, women and their children. It was one of the cleanest and most natural ways of producing Marula oil. I remember my CEO getting an email from Drunk Elephant about purchasing whole sale Marula oil at the time because DE were worried some of oil they received wasn't the purest Marula or cold pressed. DE felt the pricing was too high and never purchased it from that company. Not a fan and will never support that brand.

[@TracyD2]

Jyoti Nair Very Interesting little tidbit. 🤔 After I seen Nadine Baggots interview of Tiffany masterson and the prices of their products. I would never ever buy anything from them. Integrity is number one for me and I’m tired of greedy fear mongering bull shiters