How To Create A Customer Journey Map [8 Step Template]

[@wimukthidilhara7097]

Brand advocacy is The Holy Grail of branding. Am I correct Brand Master?

[@guylaineregimbald2914]

That expose really cleared up the aspects of the journey. Thanks.

[@BrandMasterAcademy]

Glad to hear it Guylaine 👍

[@withmoku]

These are great steps to create A customer journey map!

[@BrandMasterAcademy]

Great to hear 👍👍👍👍

[@jaimeyalleyne9748]

❤️ thanks. Very helpful and informative.

[@BrandMasterAcademy]

Cheers Jaimey 👍🙏

[@thegoldendesignco9029]

Excellent video. I have included all of these stages but need to create my lead magnet

[@BrandMasterAcademy]

Make it compelling 👍👍👍

[@sreekalanaren5007]

thank u very much its quite informative.

[@BrandMasterAcademy]

Thanks Sreekala

[@thelastgreatpoet5219]

What the books in the background besides olgivy

[@BrandMasterAcademy]

There are many.. much are covered here [link to branding books video]

[@thegoodweatherco2550]

@@BrandMasterAcademy Hi there, the link is not working for some reason, do you mind sending it one more time? Thanks!

[@crazymotivation2190]

Superb explanation 👍

[@BrandMasterAcademy]

Thank you 🙂

[@jimcrow2000]

Hey, depending on the situation, the customer journey can be different from stranger >>> transaction >>> relationship... I'd say that for some users/prospects, the relationship part may need to come before a transaction may occur...

[@jimcrow2000]

you actually specify later in the video, so forget my comment lol

[@BrandMasterAcademy]

👍😀

[@Thespiceguyid]

Can I ask here?

[@BrandMasterAcademy]

Shoot

[@Thespiceguyid]

If I have brand that serve two different type of services, should I make it separate brand? For example, my brand name is "ok food" that sell ready to eat food and other is spices. Should I make other brand for Spice and name it "ok spice"

[@BrandMasterAcademy]

@@Thespiceguyid They are in the same overarching category so you could keep them combined or seperate them. Have you clearly defined the different market segments? Can you justify a brand extention? Will you be able to throw resources behind a new brand? Will your distribution differ from your original brand? The answer to these questions should give you some clarity.

[@Thespiceguyid]

@@BrandMasterAcademy noted. Since my resources are limited, so better for me to keep only one brand. Thanks for your answer