Build Confidence When Talking to Customers!

[@MrJuandiego1988]

Bro this guys skill of explaining is top tier. Thx for this

[@MirandaDetailing]

Thanks

[@RaldasDetails]

I watch this one again!! Lol

[@kimnewling5728]

Wow...you are a good teacher. The sense I get thru the videos is that you love what you do.

[@thedetailingworkshop2689]

I appreciate that!

[@validatedcustomer604]

👏👏👏👏 bravo! Went as far as pretending a phone call to encourage us 🙏

[@thedetailingworkshop2689]

Thanks! I hope it helps others.

[@josholand]

Excellent advice! I'm on a roll watching your Detailing Workshop videos. :b

[@Mdetailing]

Misses those videos Phil thanks for sharing

[@thedetailingworkshop2689]

I will be doing more. Hang tight man!

[@Mdetailing]

@@thedetailingworkshop2689 much love from Greece sir

[@TheAphrostar]

Didn't notice til you said it. So lol 😆

[@2Shine55]

My biggest problem is I talk too much. I want to completely want to educate the client and have lost many because of my of my over talking.

[@mthpowerwash4285]

Really do appreciate this explanation, going to implement this into my house bidding ASAP. I knew what I wanted to do just not sure how to verbally express it. BOOM 🤟

[@no_lft_shft]

I don't know how I didn't know about this channel lol. I thought I knew about all the quality detailing content but yet here I am. Fresh face lol

[@MirandaDetailing]

Hi. Welcome aboard!!

[@diesel1332]

Great new channel!

[@luisnavarrete13]

Phil thank you for this.

[@alancongratssoonyoullhead5273]

You are so smooth professional talking man By the way this is Alan and thanks for all great contents and tutorial videos

[@thedetailingworkshop2689]

Thanks and welcome

[@Mr.grubby]

Wow thanks i open up shop on april fools. Not a joke lol

[@verdantacres4460]

Great information Phil thank you.

[@brunofontinha9818]

Phil hope you and your family are healthy,safe and in business ...Thks for all the tips,hello from Portugal

[@drivedetailedmtl]

very helpful thank you

[@harrynazarian3184]

Really great video, damn, wish I subscribed to this channel sooner! I will add one more thing (my opine of course) my dad used to tell me: "If you love what you do, and take pride in your work, it will show in how you present yourself and your work. The rest will follow." He had his business for 35 years before retiring, using his passion when talking with customers to bring in business. Great stuff, Phil!

[@MrDoM2K9]

This was really helpful Cheers Phil. love the content and new channel

[@PapaSmurf918Detail]

Great video Phil. 🤝👍👍

[@thedetailingworkshop2689]

Thanks man!

[@michaelnobles5079]

Great info 👍

[@thedetailingworkshop2689]

Thanks!

[@degrootautocare9154]

Great advice !! Thank you :)

[@15walkingaway]

I'm not in the same field but this video can be used by anyone in a client/customer facing role. Thanks!

[@MirandaDetailing]

Exactly! Thanks! 😎👍🏼

[@antranekkrekorian6960]

I want to thank you for all this information sir I appreciate it and it’s very nice from you the way you explain to us how to deal with the customer I want to thank you again sir and have a nice day I appreciate it

[@thedetailingworkshop2689]

You are very welcome

[@mikejvevo3153]

Thanks once again man, just from watching the package guide video It and this video have made life easier for me, thank you

[@MirandaDetailing]

You’re welcome! 😎👍🏼

[@greenfocus1]

Hey Phil i really love your Detailing workshop site i find this is going to really help me on how to talk to customers keep up the good work,

[@thedetailingworkshop2689]

Awesome, thank you!

[@Carlos.Rivera]

4:25 Well... where i sign lol

[@cynthiaenglish2736]

Excellent suggestions Phil. Thank you!

[@MikesAutoDetailing]

Great informative video

[@Rectiontony]

Amazing brother thanks you!!

[@ddautodetailing]

Great advise!

[@SamMBPBSB]

Great advice and information. Thanks!

[@thedetailingworkshop2689]

Glad it was helpful!

[@weaverdetails4747]

Loving this new channel! When customers drop off their vehicle at your garage do they Uber back home? or do you give them a loaner vehicle?

[@thedetailingworkshop2689]

I was looking into using my Avalon as a loaner vehicle but my insurance wouldn't cover it, I'm trying to figure it out with insurance. Usually they just have friend or family member pick them up, sometimes they uber also.

[@billbuss7542]

Phil, where is the best place to get liability insurance in case you make a mistake?

[@thedetailingworkshop2689]

Hi. We have State Farm and have Garage Keepers Insurance which covers us as a business. Check with your local insurance companies

[@billbuss7542]

@@thedetailingworkshop2689 Thanks.

[@akaflyboy100]

What camera would you recommend to start off with. Go pro etc?

[@thedetailingworkshop2689]

Hi. I use my Canon 200D and my GoPro Hero8 and love them. I use the GoPro more for interior and b-roll shots.

[@richardseem7948]

Awesome video and tips and tricks of running a detailing business. So I'm takn that punching customers is ok just b calm and respectful. Lol.thank you again good friend

[@nofsgiven3855]

I’m like what’s up bro and that car was F ing dirty that’s why it took long or if you took take care of your vehicle since day one they paint wouldn’t be so faded lol jk but I feel that I speak on behalf of a lot of detailers when they think about this and they are watching there tongue on what to say and sound professional but in reality you talk totally different.

[@Erix7810]

Way too much talking and detailer jargon used in your phone call example. I'd confuse and lose most of my mom customers if I spoke that way. Also, you dont want to pull out the extractor because it would saturate the seats and maybe introduce mold? Doesn't make you sound like you now what you're doing.

[@MirandaDetailing]

Interesting…”your moms customer’s”…..it’s ok…you don’t have to do or say anything you don’t want to. But in our case, and all the other detailers we train and talk to, this is what gets them the customer they want. The ones that get confused,,,,we certainly don’t want. So it’s about talking so as to get the customers one wants. Curious….what exactly would you say? Could you give an example of what works for you?

[@Erix7810]

@@MirandaDetailing What I meant was, customers of mine who are mothers. Meaning Town and Country, Yukon, Traverse drivers. They are customers who pay me well for interior and AIO packages. I explain to them the RESULTS they'll have, not the PROCESS. They would be lost if I started peppering them with words like 'extraction', 'decon', 'spray sealant'. They want their interior clean and smelling good, and their vehicle shiny. I dont offer AIO as an option, its just part of the package. Customer happy 100% of the time. How often are you able to 'upsell' an AIO to a mother of three for her Yukon? basically never. I'm expensive in my area, but my customers have one refrain, "you get what you pay for with him". I hardly ever 'explain' my AIO, I just do it and customers love it.

[@thedetailingworkshop2689]

That's totally fine and good for you. But I train people to talk properly and educate customers. I don't want customers who don't care about what I have to say or teach them. In fact the customers we used to get that didn't need me to explain anything, are long gone....and I don't want them back. I want customers who love their cars and love to talk about them and be educated on them. I guess for us our business has evolved into gaining the right types of customers that we want. I have found that when I don't explain the what, what, how, and so on about our processes we run into issues when the customer now nit picks about things, Those issues are now avoided because of how we talk to the customer. But I totally understand if you have a good thing going for you, then keep on doing it.

[@jjjjjjjjjjjhjjjjjhjj]

There are a lot of people that do just want a cheap job and think the price is too much. Do you keep your cell phone and business line separate ? Do you ever get scam/robo callers on the business line

[@thedetailingworkshop2689]

I have one cell and one number, I don't worry about splitting lines. I get those robocalls callers all the time, I hate them. But Verizon filters most out anyway.

[@jjjjjjjjjjjhjjjjjhjj]

@@thedetailingworkshop2689 I’m trying to set up a voicemail on my phone but never like how it sounds, this video is helpful