Buying a PC With Dell: My Journey Into Hell

[@supereyepatchwolf3007]

Hello. If you enjoyed this, consider checking out my patreon. There is one tier, it is one dollar: www.patreon.com/Supereyepatchwolf My patreon is what lets me get as weird as I want with youtube videos, and not have to worry about how their performance could affect the stability of my income, so even a little really means a lot. Its also what lets me invest in new equipment, and make better, more ambitious videos faster, meaning i can do stuff like this, which would have been impossible with my old set up. Thanks so much to all my patrons, but as ever, if you’re not at a place where patreons viable, or its just not you’re thing, that’s cool too, just watching the vid still helps out the channel. Thanks dudes, hope all is well in your world - Love SEW

[@underdogtv2855]

First mistake was buying Dell SMH

[@abdoobaset6100]

We love you and we are 1.8m properly if you ask us any thing we will come up with good answers take care and remember we are here for you.

[@blakearius]

Everybody needs to have a nerd friend that knows computers that can go over everything before you buy... oh turns out that's the lesson of the video nvm.

[@KeyBladeWill]

talk about re zero

[@yeoldehog]

Been there, multiple times. And I'm an IT professional. Buying a PC is surprisingly difficult for untrained people, and it shouldn't be. Dell's customer service is notoriously bad.

[@noahnaugler7611]

So that's why the repair guy kept finding "noone home", they were BSing you until your refund period was up

[@Felhate]

That is some dirty handed stuff.... now that you said that.

[@JamesDecker7]

What kind of terrible, evil, downright extortionate company would do…..oh, wait. You bought a dell….

[@opsoc777]

Many companies do this unfortunately Even outside of electronics

[@ChryI]

Holy shit.

[@jacobhebert667]

Boosting this comment

[@BoboMcBooboy]

The idea that they delayed the repair man until after the two week repair window was up is EXTRA scummy

[@clintonknight9798]

So you've met Dell. :) Dell does some VERY scummy things.

[@godemperorphatty7185]

You only had two weeks to get a refund, and they spent more than 2 weeks, getting a repair person to you...before refusing you a refund...That's fucked up.

[@rna151]

Yeah, that seems the single indisputably scuzziest thing they did here.

[@uberculex]

Ex-Dell technician here. They've been using that exact hold song for GODDANG YEARS! I haven't worked there for over a decade and I instantly recognize that song.

[@TheRaven-WingGaming]

When they have been using the exact same song for years, there really should be an option to just press a button and the song doesn't play, rather you get something like TV static or just like an alternative noise that's just either a constant, or just pure silence until you get someone on the line

[@Tenchigumi]

@@TheRaven-WingGaming Or something like Silent Hill static, which gradually grows louder as you get closer to reaching a tech.

[@wildfire_]

@@Tenchigumi it's gonna be silent for the next hour

[@NaiveDJack]

Basically, Wolf just invented a new genre of horror. Psychological customer service horror.

[@sandropazdg8106]

Tlet me tell you this tale is as old as corporations

[@jacoblevenson7934]

Kafkaesque horror includes this.

[@solarnaut]

Content for this genre stampedes across the tundra . . . chokes the air . . . floods the sea . . . obscures the sky . . .

[@Thenormal880]

Ohhh

[@rustytoyota]

this

[@teezee9387]

As somebody who's "in the know" about computers, this whole video hurt to watch, but I think it does a very good job at illustrating the exact issues that Dell perpetuates to people who don't know much about computers, which as a prebuilt manufacturer is their target audience. It's incredibly scummy.

[@HazewinDog]

And it's worth noting that even people who ARE in the know-how like myself, can fall victim to their scummy tactics. They still owe me €700 for a broken laptop that they sent me, agreed to repair, then refused to repair, then refused to take back, then broke the law by not following up official orders, and now the only option I have left is to sue them. It's no coincidence that dell is so close to HELL.

[@teezee9387]

@@HazewinDog wow, that's terrible, I'm sorry to hear that

[@andreaslind6338]

@@HazewinDog you could write them a polite email telling them that this is not on, and that you don't want to have to go further, but could they please remove the problem before you tell the ombudsman?

[@zigfaust]

And yet, whenever I tell some Pre-Built Pleb that my junker I built from ebay snipes and scrap cost 1/4th and is twice as powerful they will defend their prebuilt untill they phsycialy see my comp then they shut up. It's a two way street, we can try as hard as we want to teach people but most of them just don't want to learn. Hence why console wars still go on and why Apple products still sell.

[@consciouscode8150]

I 100% would've fallen for these issues, it's telling that most of these problems were caused by the default options being terrible. eg I would've assumed it came with WLAN, because why the fuck would it default to not having that? Do you have to dig into the menus to make sure it comes with a fucking CPU?

[@Cobalt360Degrees]

I mean, yes. On the one hand, it was you who didn't know any better, didn't have the core knowledge to order a PC with confidence, and that got you into trouble. But on the other, much more serious hand, these kinds of companies *prey* on people like that. They wager that people won't know what they're doing, that they can send them sub-par machinery, and hope that there's too many hoops to jump through and that you'll settle for mediocrity or worse. I find this to be much more one of those cautionary tales: that the systems put in place by companies to mentally wear you down to the point of acceptance of whatever product they give you once you hand them your money have just become commonplace, that your situation is not unique, and that the resolution you got from this situation is actually quite rare.

[@SebLeCaribou]

I was going to say exactly that. It's one thing to admit that you maybe shouldn't order a computer without really knowing what part does what. It is another to actually send a computer (a 2600€ one at that) without mentioning during the selection of parts that "If you don't have a PCIe wifi card, you won't be able to connect to the Internet". It's called User Experience. I mean, I bought my first PC to build on my own 8 years ago, and even then the website I bought it from actually could cross-reference parts to tell me when they were not compatible and had red alert at the end when my order didn't include a wifi card. It's 2021, your consumer is going to buy a PC without an SSD or the possibility to connect to the Internet, just tell them it's not super wise to do so!

[@od3910]

Interestingly this is how the welfare system works as well. And whatever your views are on welfare, the fact that someone who lives alone and may have several debilitating disabilities having to go through arduous tasks of jumping through hoops and getting the right language just so they don't starve to death is evil.

[@qwertyqeys]

On top of that, computer companies can also just straight up lie to you and face no consequences. I got an HP laptop last year that was fucked up from the moment I got it, the screen would go black at completely random intervals, the screen would load back up and would sometimes have incorrect colors that would only get fixed on a full reboot, I was experiencing strange frame drops (which are still present to this day) and finally the hard drive that it was booting from broke less than 6 months after I bought this computer. This computer was listed as new, but these problems only make sense if it was refurbished and using already worn down components. I ended up getting my hard drive replaced with a new SSD and thankfully kept all of my data, with the only problem being my epic games installation directory got confused

[@sponge1234ify]

@@omegaPhix Yes, but that *needs* to be told. At least a warning at the checkout stage, preferably earlier, saying "You don't have a Wi-Fi card. You will only be able to connect with an ethernet cable" or something.

[@omegaPhix]

@@sponge1234ify Why tho? I don't know anyone who connects his desktop PC via Wifi and that's just friends & family, not a professional environment. That there's no wifi built into the PC is not hidden or something on dells website.

[@thegreatgottsby1051]

As a former technician who had to support Dell PCs and laptops for several years, this video had me laughing like crazy at points. Not due to your hell that you went through, mind you...just that it's so typical for Dell's support and prices. It's like the voices of so many customers I supported all coming together as one. I feel for you, truly - there's no way on Earth you could have anticipated the depths of how badly they suck these days.

[@BlueScreenCorp]

yeah, as someone who has built a ton of machines over the years and helped family members buy custom and prebuilt machines the moment that the first support case was opened the technician should have reviewed the configuration that was purchased and then asked the customer about each component, and then instructed them to return the machine for a refund then and there. Also when a support case is opened that should automatically reset the warranty and return window, its so crazy that there were 3 tickets opened for that single machine and when the problem was finally found it could no longer be returned for what is frankly a oversight on Dell's end. How on earth do you sell a multi-thousand dollar pre-configured machine with mid to high specs with a standard mechanical drive as the boot disk. This entire saga is just Dell failing to be a decent company at every step and its so sad that John blames himself for this failure.

[@nope53926]

My company contracts with tell and it's still the same nonsense when scheduling a tech.

[@geekygirl2596]

As a former Dell customer myself, I can fully say I will never willingly buy a dell pc again. I went through hell with them and my laptop in 2011. I had to threaten to sue them in order for them to send a tech out, thankfully he actually fixed my laptop instead of just doing what they told him to (replace parts that had already been replaced like 5 times to no improvement). Thankfully it worked until 2018 when I finally killed it by trying to make it run filmora 9. By then I already had another laptop (a refurbished lenovo thinkpad also from 2011) and that thing is a beast. I love it. I have also learned my lesson with editing software, and have decided to never download any unless I am 1000% positive my computer will be ok. So far, that means I'm sticking with the built in video editing software.

[@matthewrease2376]

Does Dell EMC provide the same experience? I bought a home server from them and thought the price was great, the hardware has worked perfectly, and the tiny bit of support I used was decent.

[@Lihiro]

When the SSD doesn't work: "I bet he didn't plug in the power cable". When the power cable is plugged in and the SSD still doesn't work: "oh no"

[@ElysianAura]

Funnily enough, I had that exact problem when I first got an SSD, same one even. I was able to resolve it by running the Windows Memory Diagnostic tool (normally used for RAM), after that the device was recognized.

[@rynobehnke8289]

As I have no idea how Dell's bios works do I wounder if it would have appeared in Windows Disk Manager and if the Bios would have found it if ether A: The current boot drive was disconnected B: it had a Bootloader on it.

[@ozpin8329]

"Did you plug in the power cable?" "..it's an M.2 drive..."

[@jktech2117]

@@rynobehnke8289 c: its only in power cable and not in the mobo

[@rynobehnke8289]

@@jktech2117 Okay yes SEW did make enough minor mistakes that I can totally see him only connecting the Sata plug to 1 end of the SSD but not the motherboard. I was mostly not suggesting it because I would have hoped that his discord helpers would have pointed it out and because I did see OEM bios that will try everything to not boot from a new hard drive for as long as the original one still has a boot-loader.

[@YaroShien]

"I look into the mirror. I no longer respect the person I see back to me." I feel this.

[@iconic410]

some kind of silent hill reference maybe?

[@Dash-lx4ng]

@@iconic410 no its not a reference, do you remember when you did something stupid then you just hate past you

[@purplespectre]

@@Dash-lx4ng That's me 24/7.

[@DarkcIoud1111]

I just stopped looking at all reflective surfaces years ago.

[@michaelotis223]

I felt so seen

[@arcktangent7947]

Alternate title: average DELL buying experience

[@Kenya_Sokdeez35]

I've had a DELL PC for over a decade now. And i can tell you, this video is as accurate as it gets. Never buy DELL to anyone who reads this. Its a waste of money and effort.

[@JohnSmith-xq1pz]

We bought our first laptop direct from Dell's website a inspiring 1300. Back than in 2006 Dell was great we never had a bad experience with any part of their service, hell the laptop was rock solid. It's still around but age and mileage have taken there toll on it sadly

[@senormooples2354]

I bought my first machine from dell, I still have ptsd from calling customer services again and again

[@Kyle-kc8cw]

DELL is simply just a brand selling pre-built PC. There is nothing wrong with "DELL" PCs. Because there isn't one, practically. To be clear, everything inside a PC, regardless of brands, are built of very standardized parts. Think of a bike. People often see a bike, they see the brand and associate everything of that bike to that brand. Nothing can be further from the truth. The saddle, the handle bar, the brakes, the gears, even the freaking lights....are all 3rd party standardized parts. When you buy a "branded" bike. You're buying a PRE-BUILT bike. Just as when you buy a branded PC, you're buying a PRE-BUILT PC. Still confused? DELL basically assembled a computer and slapped their logo and price on it. Nothing in there is DELL.

[@arcktangent7947]

@@Kyle-kc8cw I don't think you understand either If it's so easy to build a PC just like theirs why is the performance subpar? Why does the cooling not work at all? If all they do is just slap it together *why is their customer service so freaking atrocious*?

[@olddiggy4800]

That brief panic the final lady had when she realized that you weren't just some guy doing YT solely for fun but someone who actually has a pretty large following that is seeing all the bad PR Dell is getting from this was hilarious

[@DlstantEchos]

as someone who's had a *fun* time with dell, that "we sent the repairman but no one was home" thing was DEFINITELY them just stalling until the refund window had closed. to anyone buying a prebuilt (do not recommend but anyways), if it doesn't do what it's supposed to out of the box, get the refund immediately, its just not worth the effort

[@LordBummingtonThe3rd]

It's funny how they still try that when it's almost guaranteed that someone is home, considering the quarantine. So slimy.

[@phillipelenor7831]

As someone who worked IT consumer support and interacted with a lot consumer IT support systems, I have to disagree. Big company’s don’t care enough about individual customers to rip them off with elaborate schemes. Nor do they care enough about individual customers to fix broken support chains that look like elaborate schemes. Bit of a distinction without a difference to the customer. In the end, they don’t care unless it may become a PR thing. Hence, The Closer.

[@joshs2734]

What would you suggest as the best option to go with?

[@poetkifaya]

As someone who used to work for Dell, albeit in a higher tier of warranty than his Basic coverage, this is 100% false. As long as you call/chat within the refund/return time frame, it'll be honored. Even if Dell spends the next year trying to repair it.

[@rna151]

Dell contracts out with third parties to do service calls. Certainly when I worked there those third parties were always over-booked and hard to communicate with, the best you could really do was leave a note and hope it'd get read. What he really *should* have done was make their failure to show up Dell's problem, not his, threaten to send the machine back - don't just keep passively waiting.

[@EricJacobusOfficial]

I always tell people "go to dell" when I don't like them.

[@HazewinDog]

Don't give them any money. Even the worst people you know are better than dell, and fell is the worst company I know, and still owes me €700 for shipping a broken laptop and refusing to repair, replace or refund it.

[@Rationalific]

Don't be so vulgar. Tell them instead to go to "D E double hockey sticks".

[@manwhoismissingtwotoenails4777]

Just say "Go to deck." instead.

[@Sorain1]

That's kind of evil dude...

[@2fingacriminal]

hey! never thought i would see you here

[@ИгорьПак-т9б]

Dell: We'll send a repairman. SEW: When? Dell: We won't tell you. He comes and goes as he pleases.

[@Ralleigh]

Foolish Mortal. The Dell Repairman is eternal, he is beyond our understanding.

[@npc6817]

we do not control the repairman

[@Mousy677]

he's in your house now :) turn around and you'll see him :)

[@numetalmarkchavez24]

he is omnipresent and omniscient, he was always there.

[@flyingtoast27]

Ah, he waited a whole 3 microseconds at the door for you, he's already 7 parallel universes away now

[@mrmrbieb]

From the first "it took longer to boot up than my old PC" I knew exactly what the problem was, I waited for confirmation, and then I cried for the rest of the video.

[@bravo075]

Exactly, I immediately thought "wait... They wouldn't install his OS in an HDD right?"

[@RadicalWombat]

@@bravo075 i mean if he's too dumb to order an ssd where else should they have put it?

[@Tenchigumi]

@@RadicalWombat To be fair, the average non-tech-savvy consumer usually doesn't learn the difference between an HDD and an SSD until moments like these occur, and Dell isn't great about elaborating the differences. All they know is "hey, this one has bigger storage space _and_ is cheaper, so let's go with that." And in John's case, it's less that he was "too dumb to order an SSD," but rather he assumed that an SSD boot drive would be standard, as was the case with his prior five-year-old PC.

[@RadicalWombat]

@@Tenchigumi The dude edits his own videos he should be well aware of which tools he needs for his job and understand the differences that they make for it. I'm an electrician and what he did is the equivalent of me buying a Fluke Tester for 3k and then be salty when i realize i fucked up and bought the wrong thing since i should double check what i need. This Idiot behavior is what enables Companies like Dell to just coast on name recognition alone because people don't do their due diligence and just buy whatever. When you buy a Car and just expect it to have certain features because "mY LaSt CaR hAd ThAt FeAtUrE" then you're an Idiot. Cars like Pc's are highly customizable and it's on the User to know which feature you actually need. Yes Dell is a shit tier company but they've been known to this for years before and blindly walking into it is fucking stupid. Do

[@bravo075]

@@RadicalWombat First of all, it is the store's job to both guide and recommend the state of the art elements to their customers. As an example, say you go to the doctor and ask for a penicillin shot, but it turns out that you have a viral infection - the doctor instead of guiding you gives you said penicillin shot. My point is that we resort to others who are experts in their respective subjects so they can point us in the right direction. Second of all calling someone "dumb" because they are untrained in a specific subject is downright rude.

[@PurpleColonel]

So if you weren't some kind of internet celebrity, this literally would never have been resolved and you would've been down thousands of dollars. Epic company

[@unmencualquieraa7323]

Basically

[@PsychoKuno]

As someone who is a not famous victim of Dell, yes.

[@ZeranZeran]

Yep, and even now, they refuse to do the right thing, and this video is just more free marketing for Dell. Don't go with Dell. I would literally tell my bank that they didn't deliver what they promised, and that they did not give me the machine I paid for. Immediate money back in your account, and Dell can come get the computer if they want it back.

[@LupineShadowOmega]

I think it depends on how much of a stink he would have raised as a consumer and raising said stink on the internet was the way to go. It being public and the more far reaching the better. As he said about "The Closer" she was sent to get the job done, because the job not being done was a PR disaster for them. So like someone berating people at their local store, not a proud victory, but a victory none the less.

[@DeadKraken]

Yup, that's literally the only reason I didn't choose a Dell when I was selecting a new pc 2 years ago. You'll find thousands of extremely bad experiences online, by normal customers that aren't famous and were treated like shit by Dell's customer service. I guess if you're not famous but your tweets\instagram posts\any social media post about Dell go viral, they'll do the same as well, but otherwise they ain't gonna fix it if you're a normal customer.

[@baciu14]

The lesson : when a device doesnt work after 3 days after receiving it and have already tried to trouble shoot it, always ask for a refund. No european or north american company can deny to provide a refund if its in the refund widow period. - ex customer service employee.

[@Rahhelthethird]

Personally, I'm surprised how he missed the 14 day return window or does Ireland play by different rules than the EU?

[@carebear3120]

@@Rahhelthethird he had to wait 3 weeks for a tech, I would've pushed back on them telling me I missed the window because of that

[@Rahhelthethird]

@@carebear3120 Indeed, that is a legit reason. But how did he let the technician go before the issue was fixed? I would've done a test boot in front of the guy and tried rendering before trusting that he fixed anything. Super would've probably been told by that guy it's due to the HDD by then.

[@majorgnu]

@@Rahhelthethird Ireland is part of the EU.

[@Philosophicalpaperti]

This is excellent advice.

[@JohnBread69]

Dude's narrating this like an early 2010's creepypasta.

[@赵颖-j3t]

Agreed, made me lose my appetite

[@blazefoster5845]

And it’s fucking golden

[@angel-loves-jazz]

LMAO I was wondering what his narration reminded me of, it's 100% akin to creepypasta vids and honestly I love it

[@morganrobinson8042]

@@oriandthesleepytime "DUDE, you're getting a Dell!" Now seems more aggressively forceful. Whether you want it or not, you're getting a Dell PC. You have no choice, and you consent means nothing, and the process is going to be excruciating.

[@SkippytWalrus]

Isn't this an early 2010's creepypasta?

[@DavidZetaKrone]

Used to work for Dell, and the story you're telling is one that I've heard more than once. That said, what "The Closer" told you about the treatment you got being normal is actually fairly accurate. A situation like yours would be considered a long running case, and usually if a person is having that much trouble their case will eventually get bumped up to a Resolution Manager. There's also a team that looks for support issues on Twitter and authorizes Dell employees to reach out. So, dunno if this comment will reach you, but yea, you seriously weren't getting much more consideration than anyone else. It'd be ludicrous to think that your pull had *nothing* to do with it, but for the most part you weren't treated any differently.

[@ArDeeMee]

Thanks for the additional info. =)

[@mangamango5569]

That’s good to hear

[@youssefbencheikh8637]

Wow, Dell really sucks in the end lol. At least now I know better than to buy from them.

[@joshs2734]

Imagine having such a terrible buying experience that journalists literally write articles about it.

[@slamdangles]

Linus Tech Tips and Gamers Nexus have done videos about buying prebuilts. They're almost always fucking GARBAGE

[@agrainofsun]

Imagine being famous so that journalists write articles about your terrible buying experience instead of leaving you to rot in hell alongside all of the others who had the same terrible buying experience as you but don't have the same following

[@spleeneater9481]

@@slamdangles I have a prebuilt and its certainly not garbage, but its also not a dell

[@slamdangles]

@@spleeneater9481 what you paid vs what you got, it's gonna be garbage.

[@Daniel-tx2vt]

@@slamdangles in case you haven’t noticed we’re in a serious gpu shortage. So anyone who wants a gpu in a reasonable amount of time for anything other than gaming, is probably going to pay the scalpers or buy a prebuilt.

[@hayden1351]

"I am nearing the end of my journey" -looks at time- -we're only halfway through the video- "Oh no,"

[@owolis3013]

The amount of times I went "oh no" while watching this video- （┬┬＿┬┬）

[@alilweeb7684]

i legit looked at the time and when i saw "12 minutes out of 35" i nearly screamed wtf. what is even life

[@AWR271]

moral of the story: Don't buy Dell and double check everything you order online.

[@mikeoxlong1395]

Also: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA!

[@Cawld]

also: be educated about the things youre buying

[@VaskoKasko]

Quadruple check*

[@Alex-bw6yd]

To be honest, Dell laptops are pretty decent but if you are getting a gaming/editing PC, just don’t. Don’t buy Dell and don’t buy prebuilts. Build a custom computer and if you can’t figure out how to build it there are guides on YT and subreddits to help you, it’s very scary but actually very easy.

[@VonGeggry]

No, the moral he came up with is much better. Don't be afraid to ask for help going into a big purchase. Double checking everything you order online is important too though. This could have been solved so many ways. Asking for help from the start, buying a NOT customized pre-built machine, As soon as it not working as expecting calling Dell and asking why might this be, explaining it's slower than your old machine. This might have lead even one of their crappy phone technicians to look over the build, which could have lead to noticing the lack of an SSD, or even other problems that may have been relevant to his build. I think the same thing would have been just as likely to happen with any other big manufacturer (I'm thinking HP or Lenovo or... is that it for big monolithic computer companies now days?) That said Dell is still the worst from my own personal experiences, because they do strange things for no apparent reason, like... Potentially shut down additional SATA ports in the bios, have backwards motherboards for no apparent reason, use GOBS of unstandardized bullshit that makes upgrade paths hell. My FAVORATE example of DELL bullshit is on old OptiPlex gx150 (or similar looking model). If you look up OptiPlex gx150, you can see how it looks, the writing on the side, one of the "L" in DELL is removeable. Why I don't know but it was, and not like left a hole that might be used for something removeable, it just left a recessed L shaped hole. That wasn't even the only thing strange about it though. It's design is clamshell, it's motherboard was backwards, it's got funky proprietary BS for the front IO connections, it's got a button that disallows the machine to turn on if the case is open. ALL of these things for no apparent reason, many of them likely only increasing the cost of manufacture.

[@velvetdraws3452]

Something tells me that the whole "oh we went and no one was there" was the company stalling untill the refund window ran out

[@TalkingVidya]

As someone who did a LOT of wrong things bulding his first PC, this video triggers a primal fear in me

[@nikko4693]

being an enthusiast I find this video extremely relatable to when i was a beginner, having no idea what the hell is going on with anything

[@Mooza1]

Rough way to learn a lesson. Basic PC stuff is a good life skill and potential hobby. Never buy a PC from Dell again. Also, I think you meant descent, not decent

[@retrauk]

I only recently built my first PC, and I spent literal days researching parts, asking friends that knew about this stuff, and looking over like a dozen different build guides just to be as safe as possible and not screw anything up. It's been a month and most of the stuff works fine. Still can't get the RGB to work at all and Corsair's customer service has been basically useless about it. I still have no idea if I've somehow fucked something up or if there's something wrong with the RGB hub or fans included with the case. The fact that I still don't know if I've fucked up or not is not a pleasant feeling at all. At least it's a minor issue and all the necessary hardware works fine but it's still frustrating. Edit: Oh and I also knocked out the power cable for the GPU while trying to fix the RGB issue, and it took me 2 hours and a customer service request with Fractal Design to fix it. They were pretty helpful. So I definitely know I'm capable of making dumb mistakes still. Which makes the RGB thing even more frustrating because I know it could be my fault, but I don't know for sure IF it is my fault.

[@sininenblue9161]

My first pc went to shit, it was a mistake but at least it was a cheap mistake since I didn't really have much money (still don't)

[@mralabbad7]

It's funny, I thought i did crappy research (about 2 months worth) But my pc turned out great😂 Shoutout to my boy LinusTechTips

[@garsedj]

If anything, i hope people who aren't familiar with computer learn to: 1- not to trust proprietary monoliths like dell 2-ask a friend to build a pc and pay them with a pizza

[@anenemystand5582]

I dont have a friend laying around who can build a PC

[@Lucax97]

I had to give up on my pc BECAUSE my friend built it poorly.

[@m3nguele]

@@anenemystand5582 ask people on discord or ltt forums or something like that, or you could yourself become informed to make the better decision for you

[@m3nguele]

@@Lucax97 get better friends

[@Sheamu5]

Or support local PC shops

[@SonicDMonkey]

In my younger days, I used to research ALL my purchases for literal weeks before committing to buying something, to make sure I've avoided any possible mistakes. It was exhausting, and eventually I felt like a fool for doing it. This video is making me re-asses my situation.

[@maineman5757]

Weeks is a long time. It took me 3-4 days of research for buying all I needed for my PC last summer. Nowadays it's so easy to get information because everyone makes a youtube video or forum post about whatever you need.

[@DieAlteistwiederda]

For a purchase that big with a 2300€ prize tag you sure as hell aren't wrong when you research everything for a bit longer. This is a serious amount of money for most people, it certainly is for me.

[@robertbeisert3315]

I spent nearly a year comparison shopping for my used pick up truck. Absolute tank, all the features I want, price I can afford. Worth it.

[@kseriousr]

Took me a month of research before buying my PC. I didn't realise how much I liked tech stuff and since then I never lost touch with the field. It still takes me weeks to commit before buying any tech because the fun is in agonising over the large number of options and never being quite satisfied and then eventually going for the best budget option. At least if I fuck up, it won't be a huge loss 😅.

[@ryno4ever433]

I did this with a printer I bought for my girlfriend and I think it was a great decision. Printers are notoriously pretty awful, but the one I got works pretty well, has great quality for an inkjet, and hasn't broken yet in well over a year of moderate use.

[@Dantalliumsolarium]

This is like watching an alchemist trying to make gold, making a homoculious that barely looks human, but still acts like an toddler and the wizard, never wanting children, stares in horror at what is not gold

[@Dantalliumsolarium]

Oh no you had to send the homoculious to college /(._.)\ I’m so sorry man

[@matthewmcguire1953]

That’s hilarious lol

[@Pr0blatic]

What

[@BDCTheSloth90]

Isn't that the plot of Fullmetal Alchemist?

[@stevenjc1664]

High quality comment, S+++

[@robbindahood2164]

the dell lady literally had a death note psychological anime battle with eyepatchwolf lmao

[@SystemBD]

I can certainly see her as a villainess that "makes problems go away"... just in a monkey's paw kind of way.

[@kat8559]

ACTUAL morals of the story: 1. When buying a PC, do general research to find out what companies you should avoid, 2. PCs are usually (depending on the circumstance) best built by experts who you have direct contact with, 3. If you buy prebuilt and it doesn't work/do what you want right out of the box, return it immediately.

[@FaustY2K]

this needs more upvotes

[@jessISaRicePrincess]

That last one is super important advice if you don't know a thing about computers and you buy prebuilt

[@Hai43561]

Also Ethernet exists?

[@spuriustadius5034]

I would say do "specific" research. The poweredge workstation series from Dell is really excellent, but they're intended for enterprise users who need a lot of flexibility to customize to their needs. They're usually setting up many of these at a time and don't mind making changes to BIOS, dealing with drivers issues, RAID setup, and paying corporate level prices for components and support. The Dell website does it's best to steer household folks away from these machines so it's not their fault. I think Mr Wolf could have got his power edge configured nicely if he had hired someone to just figure it out.

[@Bleusilences]

@@Hai43561 Yes but it is a 3K euro PC, you expect it to be top of the line with a bunch of bell and wistle.

[@BonsaiPop]

This video is sponsored by Dell, get your new state of the art PC today!

[@JDPrado]

now he can do the cypher

[@BonsaiPop]

@@JDPrado ikr?

[@maximum2421]

Love your videos keep it up

[@rasciii]

lol

[@GX_Pixel]

Love your videos and podcast !

[@AngelSaintCloud]

I want to thank all the people who left answers and questions to forums in the last 30 years. If it wasn't for your tireless effort of helping obscure problems, I probably wouldn't have been able to play half the steam games that I have in multiplayer or even understand what a dedicated server is. Thank you guys! Even time travelers need help. ❤️

[@disissid9060]

wtf

[@MeeksAsh]

​@@disissid9060 what was that guy on about

[@red-hn5iy]

This is litterally something lovecraft would write. He wrote a story of how he was terrified of air conditioners

[@quaelgeist3337]

HP had xenophobic but was dumb as shit and everything is unknown to him

[@red-hn5iy]

@@quaelgeist3337 and you never learned how to speak English. At least he knows grammar lmao

[@red-hn5iy]

@@quaelgeist3337 And yeah, being racist really matters in stories where nothing matters and the world is gonna end. Racism=worse than all of humanity going extinct

[@freddiem6805]

@@quaelgeist3337 fuck Lovecraft but that doesn't matter at all

[@gongal]

@@quaelgeist3337 cringe, girl

[@brandongnuschke6054]

SuperEyepatchWolf: Please help me… Dell Customer Support: I’M SORRY, J O H N

[@WEB-0813]

Pleading doesn’t work J O H N

[@oinker1695]

we are very annoyed with the fact you dared to call us, J O H N

[@adriatic.vineyards]

* J O S H

[@lycoris8425]

@@adriatic.vineyards nope. “Im sorry john” is a reference to a prev video

[@wolfnx336]

AAAAAA

[@dotslashluis9353]

My advice: ALWAYS ask your pc geek friend when buying.

[@justin-hurd]

yep, cuz we've already had our days in corporate hell, and dont want others to listen to tha damned waiting music

[@AutumnExplorer]

HAHAHAH!!! SO TRUE!

[@D00000T]

or the internet. im pretty sure asking fucking 4chan will get you better answers than corporates faq pages

[@4nto418]

More importantly, don't buy "professional" devices as an enthusiast. Dude could have bought an XPS tower for 2/3rd of the price and would have had something working really well out of the box. Talk to the pre-sales guys, not the after sales.

[@dotslashluis9353]

@@4nto418 When I read that the CPU was a Xeon I cringed. That's why you should never buy with just the price in mind.

[@smithintern-tainment7868]

This is a huge testament to your talent at making the ordinary creepy. Great work!

[@noelleward5073]

I have worked in a call center, and I knew a Closer. Not THE Closer, mind, but someone with the same role in customer service. The last line of defence. The one who Fixes It. The Escalation Department's Escalation Department. She knew policy inside and out. She knew all of the major clients by name. More impressively, they knew *her* by name, and would often request her immediately upon calling in (she refused these usually. Said it was unprofessional). I genuinely respected her a lot. She had more compassion and more confidence in her little finger than I do in my entire body. We worked at an airline together during the pandemic, and she worked overtime the whole time. I burnt out after 10 months. She still work there as far as I know.

[@33melonpaws77]

She is made of steel

[@rorrt]

I knew the lady who worked for a huge train company that operates in and out of London. Her job was the same.. The Escalator's Escalator. Probably like the lady you knew, must have earned her wages 3 times over. She would regularly say to the first line of contact who may have made an error "that person could have gone to the ombudsman and sued us for at least £16k.. Probably more".

[@Leroset]

These people need to leave their jobs for higher-paying ones. People: mega corporations do NOT care about you or value you, even if you are the most competent person in your entire department like these workers. Even if you are the person of last resort. Even if you are working overtime during a pandemic. They do not value you. They do not care.

[@PoptartParasol]

@@Leroset They depend on women and men like her. Workaholics that just zip it and work, and are damn good at their job. It's sad because they have more than just potential to be something more, and yet just relegate themselves to those positions. Probably because it scratches that work itch they have, I don't recommend being a workaholic (as if it's a choice). It's a downward spiral that you will never notice or get yourself out of

[@morganrobinson8042]

Yeah, this kinda happens in bureaucracies. They're so inflexible and obtuse and often authority is delegated to a level that has no ability to be contacted by people who actually need to do whatever needs to be done and the disconnect deadlocks everything. So they make a few people into basically bureaucratic superheroes or secret agents; they know what to do, who to talk to, and have the authorization to just fix whatever. They make these people irreplaceable, because odds were they already nearly were, and turn them loose. It saves the time and effort of making the existing systems actually better by creating a fixer outside the system but of it.

[@Zesuto3]

This guy bought a PC with a Xeon W-2223 and a Quadro p1000, with no built in WiFi and no Solid state drives, for thousands... Even a 1st gen Ryzen 5 outperforms that CPU at virtually EVERYTHING, and the "Quadro" naming scheme in those P models is extremely misleading because their lower end cards such as the 1000 are only good at driving displays, even the p4000 struggled with rendering performance when it was new (it's been obsolete for a few years already). They royally scammed you and sold you a PC outdated by 2014-2015 standards, in 2020. The PC wasn't slow because of a HDD, it was slow because it was literally garbage down to the CPU and GPU and the old PC was probably beefier despite being older. HOLY F*CK, Typical Dell... The resolutions employee probably was offering the refund to shut you up and stop the more tech savvy twitter readers from figuring out what you had spec-wise, creating a bigger PR nightmare.

[@adamg.manning6088]

Yes. You’ve just summarised the point of the video.

[@maxconnery6353]

@@adamg.manning6088 Oh really? At what point of the video did he point out he had a Xeon W-2223 and a Quadro p1000, then compared it with Ryzen 5 performance, then established a timeframe at which this computer would have been viable from a tech savvy perspective? Because that's what the comment is about and I can't find that anywhere in the video. Please illustrate me, fellow smart*ss commenter...

[@adamg.manning6088]

@@maxconnery6353 I bet you’re fun at parties….

[@Zesuto3]

@@maxconnery6353 kek

[@maxconnery6353]

@@adamg.manning6088 Yes I am! But given such a generic and unoriginal comeback attempt I can guarantee that you, in fact, aren't fun at parties. :D

[@Everdark666]

As a tech support loser, I find it mental that the first agent who connected to your machine, ran diagnostics, while likely having your order specs on their screen, failed to clock the fact that you were using Standard Hard drives, and could have solved the issue there and then by offering to upgrade you for the cost of the parts.

[@duffman18]

It's because they're not going to know what "it's slow" means because it's such a vague thing to say. Slow compared to what? The PC was running perfectly, it was running as intended, it was as fast as those components put together in that way can be. So many people who don't know a lot about PC's complain that their PC is slow, but that doesn't give you any information, so it's useless. They might be used to very very fast PCs from where they work, for example, and don't realise that their work uses much more powerful machines than they can afford to use at home themselves. The repair man doesn't know that. And the repair man will have multiple jobs to do every day. They're sent there with a very specific task to do, they don't have the luxury of being able to do a several hours long troubleshooting session on each and every computer, they don't have the time in the day. That's why companies like Dell have customer service phone lines in the first place, all the troubleshooting is done beforehand, in advance of the repair guy even going to the house. They have a list of things they need to do at that address. And they're probably not even allowed to go outside of that brief, even if they know what's actually wrong. They'd have to ask permission first, otherwise something could get messed up and the customer might try to sue Dell in small claims court or something. So the repair man doesn't wanna risk getting fired, they just do what they're told, no more, no less. And again even if they did decide to break the rules, there's no way to tell what's wrong. Because again the PC was working perfectly, as intended. It's just that Wolf didn't realise that. That's why no problems could be found on any troubleshooting session, because it was working perfectly, at full speed. There's no way to fix that, except for buying new and better components. At least Wolf now knows what not to do. He'll probably learn how to build a PC himself now. Because that's a lot less time consuming than going through this whole process that he did. It's not difficult to learn how to build a PC, even young kids can do it. But people who aren't tech savvy think it takes years to learn how to do it and want the simplicity of buying a pre-built one. But yeah, buying a pre-built one is actually more complicated than building your own, as Wolf found out. And hopefully this video will convince others to learn how to build their own. It really is quite simple. And you don't have to even do it yourself, you can buy the components and pay a computer shop to put the pieces together for you, if you're afraid of messing things up by installing them wrong. Overall, even with that added cost of paying them to put it together for you, it'll be probably at least a half if not a third of the price of a pre-built one with the same specs.

[@otocan]

@@duffman18 You're right. So you ask - in what way is it slow? Oh, on boot-up? How long does that take? That sounds normal for an HDD. Oh, you wanted SSD?

[@weeksweeks9552]

@@otocan Its like bringing your Nissan Leaf to the mechanics and asking the guy why is the car slow.

[@RockingStar1011]

@@weeksweeks9552 Exactly! And then the mechanic starting going on about how it could be the engine, or the pistons, or the oil pressure, or the fuel injection, or the transmission, or the ......

[@nicholasavasthi9879]

@@RockingStar1011 If a Nissan Leaf has issues with fuel injectors, pistons, or oil pressure then I’d have a LOT of questions. Most pressing would be why are there pistons and fuel injectors in my electric car?

[@Paildra91]

I just recently finished building my 1st PC and it was this video that inspired me to do so. Thanks to you, I did as much research as possible rather than replacing my old Dell laptop with another one or a Dell desktop. It was actually fun to read up on parts, plan my build, and finally put everything together. Thank you for making this video and sharing your experience. I'm glad I put together my own PC myself and learned from your mistakes.

[@388C4CGREEN]

When the process of fixing the PC should be over but there are 20 minutes left in the video:

[@ArDeeMee]

Good on you! You are now independent from big corporations, and actually know how the damn thing works. And you know how to upgrade individual components. ;)

[@kaemincha]

"BUT THEY ARE NO LONGER IN BUSINESS DUE TO BREXIT" punched me in the gut

[@kstenef7222]

"Journalists wrote articles about it." I'm torn between laughing, crying, feeling nothing and all at the same time.

[@GlitchToph]

It's pure madness

[@acatwithafancyhat5782]

Wait those aren’t real thou.

[@lloydmcleod629]

Not sure what's worse: Ordering a $2400 PC with almost no specs, or the fact that Dell would have the audacity to sell a PC with almost no specs for $2400.

[@gaemer3967]

How does someone spend $2400 on something they have no idea of?

[@handlesarestupid154]

@@gaemer3967 rich youtubers

[@dynamine203]

@@gaemer3967 most people would assume that a pc that expensive would have all the basics.......

[@matturner6890]

That was in *EURO, don't forget. It was more like 3000+ Honestly he sorta did this to hinself by not just building his own Edited because I am a jackass with broken ears

[@Eisofice]

@@matturner6890 he literally says euros?

[@julienandrus4169]

Why are your three scariest videos about space jam, buying a PC, and Garfield?

[@klaus.sfc01official30]

Because these are the scariest things in the universe.

[@Tenchigumi]

I was getting Fear & Hunger vibes from this. Like, you're already suffering, but you keep pushing anyway, only to suffer more, only to see a glimmer of hope, only to find that the glimmer of hope was a trap, and you question your sanity every step of the way.

[@xX_Berrie_Black_Xx]

@@Tenchigumi & then "the end" izn't even gonna be the complete end.

[@RegalBlob]

"There are tree types of fear that humans experience. Space Jam found footage, Garfield fanart, and worst of all, the deep, primal fear of Dell customer service. -H.P. Lovecraft

[@komi-sanmustbeprotected5665]

It's times like this I remember how truly lucky I am to have a friend that builds custom PCs for a living and I can just give him a budget and off he goes

[@bobi200samatar6]

That sounds awesome

[@3Mewthree]

My brother builds and repairs computers all day, he’s a real life saver

[@HazewinDog]

I wish I had people IRL who are interested in that. Instead I help people online and don't get anything for my effort. Not that I mind, but i would love to make it a job.

[@rinnnnnnnnnnrinRinOnishi]

i have friends i met on ffxiv that are heavily into pcs so if i have any questions then theyre able to answer

[@theorangecandle]

Komi San is boring af

[@Ostnizdasht206]

90's: "Dude! You're getting a Dell!" Now: "Dude.. you got a Dell?"

[@mothersbasement]

It was fun monitoring this twitter thread and even more fun hearing you tell it

[@ludwin9313]

more one piece content king

[@JennyTheNerdBat]

Lemme guess, you’re here to advertise Dell

[@helloguy8934]

Why did nobody tell him to return it sooner? Come on guys we should know better than this.

[@vintheguy]

hey man, wanna watch some pirated dbz later?

[@razagan1343]

Yoho Yoho the kissanime life for me

[@novared7]

This video actually helped me get out of a mental hole, along with some other influences from the media and people around me. It sounds super dumb. A guy struggling with a laptop company saving me from a terrible point of my life. But it's true. The final, closing remarks hit me like a truck in a way it didn't when I first watched this video a year or so ago. I was at a point where I needed help, and those words helped push me to get it. So thanks, man. This video was a contributor to putting me back into happier, healthier times. I'm coming back to comment this after I started getting better, because I just felt like doing so Love the content, will always love it.

[@Huggbees]

So you're really going against the time honored tradition of "Dude, you're getting a Dell"?

[@salt7456]

Oh wow, hugbees! Love your streams, man

[@loisrabies8713]

Did that dude die?

[@anameiguess2000]

I'm glad to see the big hitters from another side of KZbin are recognizing eyepatch wolf I've loved this guy since his sbfp appearance

[@TheBfutgreg]

Dude, you're going to Hell?

[@wackyworkbench]

How are Dells made tho? 👀

[@partymantis3421]

"The road to Dell is paved with good intentions" ~Eyepatch Wolf probably cool Guilty Gear Strive background BTW

[@dylanthompson8511]

Haha i used to live right by their HQ in Austin. Never saw any good intentions though.

[@smartkaboose3806]

Are you the dell suppor person?

[@mrenon23]

“And the real nightmare begins” - looks to see how much time is left….. “Damn…”

[@eph51912]

dude. this is me exactly right now. at the 12 minute mark :D

[@DmanAS1989]

@@eph51912 surely can’t get worse than this!?

[@Pixygon]

Happened to me several times throughout this video.

[@Nazhull]

The God that whispers "no" gives me chills everytime. Its stupid that something like this was written for a customer service hell, which everyone goes through eventually

[@supermoo7087]

Honestly I really appreciate the act of applying cosmic significance to issues that are relatively mundane, it helps me get through my own stuff and makes me feel more empowered to take care of myself lol

[@99sonder]

"We don't give this to you as some special treatment" Cuts to all the agonizing hours of John struggling to talk with customer service as a non-youtuber, and back to the closer mentioning how he talked up a storm on twitter *Press X to doubt*

[@firebolt6204]

probably just wanted to stop the bad press before it gets blown out of proportion. I remember a mrwhosetheboss vid about phone customer services its the same hell if your not famous alot of the same things happen here. big companies dont give a shit if u dont make a loud enough uproar.

[@TheAssirra]

Indeed, if this was just a random person the "closer" would have never called...

[@phillipelenor7831]

You *can* get a Closer without a platform. But you have to make a real nuisance of yourself. Closers usually deal with Karens & Kevins. The Closer calling him out of the blue was only because the thread was noticed by the social media PR people. Notice the KZbin sub count gave her pause? She didn’t even realize how big his audience really was since she was probably just given a link to the twitter thread. Which makes me wonder, how did they figure out the twitter thread tied back to his specific purchase? Someone probably had to comb through sales data to find it. He probably would have gotten the call sooner if it’s been easier to match the tweets to his account.

[@Sorain1]

@@phillipelenor7831 It begs the question of why the people who called in the Closer didn't brief her properly, if you saw the Twitter thread, you'd find the youtube. If I were paranoid, I'd say someone deliberately left that information out in a business Uriah gambit.

[@frankcastle3262]

This man really experienced Silent Hill 4: The Room.

[@WSoulMoony]

Silent Hill 4: The Dell.

[@NucleaRaptor]

In my restless dreams, I hear that on-hold music...

[@vikauru]

Every time he boots the pc up, he hears stock sounds of screaming.

[@JetWolfEX]

There was a Dell here... It's gone now

[@sponge1234ify]

@@JetWolfEX Wrong Silent Hill; in 4 the hole never left.

[@terriblefate4232]

This is genuinely one of the most compellingly told tech horror stories I have ever had the pleasure of encountering. It takes genuine talent to take an experience so deeply miserable, capture everything about it that made a good story, and present it in a way that highlights all of it beautifully. Well done SEW!

[@cosa_oscura]

The Dell representative who is great at customer service somehow brings me the most joy. Like, Dell is clearly in the wrong - but she did her job really well and managed your feelings really smoothly.

[@goromajima7677]

At the beginning, I was like “ha ha, this is funny and exaggerated!” But as the video went on, I realised that I too would go through each stage of grief in this situation 😩

[@trouty606]

Let this man's suffering teach anyone thinking of getting a new PC a lesson: Put out a message that you're thinking of buying a Dell, and wait for anyone who'd ever consider themselves your friend to rush in at warp speed to please god try and help you out.

[@quantum5661]

honestly that should apply to anything that your going to spend real money on. if you know guys who know tech, use that. if you dont, ask the internet. god knows ive ended up as the goto guy in my group for questions about hardware and to my great disdain, monitors.

[@nolanschotanus2769]

Or just make sure you understand how dells site works before you purchase anything. He made the mistake of getting a pc with hdd but everything after was just bad mistakes

[@namtellectjoonal7230]

​@@quantum5661 yup, my brother is that guy for me and I'm so grateful for him. he built my pc, he's the one I go to when there's an issue with it and I consult him before I buy any piece of technology so yeah appreciate the tech person in your life and let them know you appreciate them

[@Derkious]

My girlfriend was 🤏 this close to buying a Dell pc, but minutes before she puts a purchase through, I screamed and redirected her to actual computer parts.

[@devonbotney2762]

Or put out that you are going to buy a prebuilt and then have someone you know swoop in to make a part list and lead you through building it. The best thing you can do for yourself to save money and upgrade in the future is to build it since you will understand better where everything is when upgrading and you save money.

[@gethprime6549]

One of the best videos on KZbin because it perfectly describes the hell you feel like you're in when you encounter a tech issue that feels like it's impossible to solve. You try everything and yet you're back to square one.

[@zahylon5993]

As someone who had to solve audio, video, RAM, GPU and all sorts of issues with my past PC, this resonates on me. My Old PC was starting to die after years of usage. Every new issue felt like a nightmare.

[@NoonDragoon]

The segment where he describes being transferred to different teams and getting different numbers each time, only to be given one final number to contact that ended up being the first number he ever got was my personal version of purgatory.

[@SimiCantStandYaBits]

Oh yes

[@fargoflagrant7796]

Having a few years of experience in technical support for IT companies... this feels so real. The feeling of knowing fully well that you cannot *actually* help someone who is desperate to just move on with their lives... let's just say I understand the concept of alienation a lot better now.

[@mineturtle1000]

The closer hesitated whe she learnt about his following on KZbin, there is no way that they were treating him as an average customer and both knew it.

[@ambientlightofdarknesss4245]

Tbh that's the scariest part of it. She's there to shut down the popular people and "seem", like they actually fucking care.

[@JE-zl6uy]

Eyepatch Wolf basically bought a machine that doesn't become state of the art until you spend 6k on it... Those HEDT are great for rendering and such but only when configured accordingly...

[@sponge1234ify]

I have no doubt that Dell will not do that to average customers, but that specific voice was dubbed in by others, not the actual closer's voice.

[@magiv4205]

@@sponge1234ify Yeah it was dubbed, but the voices in the video tried their best to match the tone and words of the actual people, according to John. He specifically said that she had an audible reaction when she saw his fanbase.

[@mineturtle1000]

@@magiv4205 thank you, was about to reply that myself😊

[@Nadia1989]

After working six months in customer support, I understood two things: * This job is for the coldest, most detached of individuals * There's a reason they love -hunting- hiring people fresh from high school

[@ayapapaya5693]

This. This is true.

[@insideidentity]

can i ask why they prefer fresh hs grads?

[@MirthMouser]

@@insideidentity Because high school grads don't know better.

[@maxentirunos]

@@MirthMouser I was once one of these young grads, I regret so much this work that pretty much destroyed any interest I would ever have in getting a carrier in our job market.

[@WoolieVersus]

nice wallpaper tho

[@vellkax4147]

What’s your wallpaper tho woolie

[@azooreus]

What is John's wallpaper from, anyways?

[@elizapipemaster4200]

@@azooreus It's from Guilty Gear Strive, also hell yeah Woolie!

[@TheOldYoungOne]

Agreed, Woolie taught us about the Backyard and gears which are guilty, which was awesome!

[@ousou78]

Which one ? I'm pretty sure I reconnised Re-class battleship ( a vilan from Kancolle game).

[@keyorg28]

"I just wanted to be sad on the internet" Most relatable thing I've ever heard

[@SageReiger]

This sounds like an anime antagonist's backstory on why they want to take over the universe.

[@UKman945]

Believe me computer troubles similar to this nearly made me want to be an anime antagonist, to destroy every hardware company in existent, Nvidia would be first...

[@P0rk_Sinigang]

It especially felt that way when we hit the "If I can just start it all again, I'd make better decisions" section.

[@RetroRampage]

This is the most infuriating thing I've ever watched as someone who knows PCs. It's not your fault you don't understand PCs, the ENTIRE POINT of buying a PC from places like Dell is to avoid the headache at the cost of more money for convince. Dell failed, not you.

[@breakmanradio2530]

He didn't use a credit card and utilize the power of a charge back. Any time I use a charge back, the problem is magically fixed ASAP.

[@breakmanradio2530]

People teach your children what a chargeback is.

[@mohameddarwish8483]

Even if Dell's customer support was bad he still caused all the issues because of his lack of research prior to purchase. Why would he attempt to customize a PC without any knowledge of how to do so, its his fault for not looking at all the options for the parts on the website. He didn't even know he put in a HDD, how does he do that? Dell couldn't identify any issues because there were none , he got exactly what he ordered. Now, it is true that dells parts are overpriced, but Dells main customers are massive business that don't care about price, and besides that isn't the point here. What a company decides to price their products is irrelevant, when buying expensive equipment it is practically mandatory to check sources for a better deal, one does not just buy the first car they see. It is his complete lack of understanding of the product he was buying that led to this and Dell shouldn't be ostracized for his own incompetence. As someone whose job is so fundamentally tied to PC's it is baffling that he knew so little and put in so little effort into research.

[@MrMiniblock]

You clearly are not "someone who knows PCs" "Dell failed, not you." He didn't do the proper research to buy a high end computer... he's the sole responsible por this hell he went through. I work with Dell computers, I bought dozens of computers, laptops and servers, I dealt with Dell support. I know this shit...

[@breakmanradio2530]

@@rufusrupo No it's not. I've done it at least five times with different electronic products and I won every time because you have the right to utilize a chargeback if someone sells you a defective product. If that was against the terms of service my credit card company would not have given my money back. So obviously you are mistaken. Also why did you mention paypal? Credit card chargebacks have nothing to do with PayPal. I'm sorry to say but I think you are under informed about chargebacks and I think you should probably just Google "can I use a chargeback for a defective product?" You'll find that the answer is yes. If you buy a product and it's defective, you have the right to utilize a charge back and if you use a debit card you have the right to dispute it with your bank.

[@HellfireJags]

"I look into the mirror. I no longer respect the person staring back at me." You get used to it.

[@solarnaut]

Haaaa classic line from "Monk" : "How do you live with yourself ?"

[@joela4007]

unironically my favorite video from you. i love hearing about your in depth descriptions of media, and your analyzations of people and fictional works and how they intertwine and stuff like that, but this is just funny and i love it. same with the space jam 2 video as well but this one just hits differently to me.

[@tailedgates9]

Shenmue 3: "I gave Eyepatch a horrible experience!" Dell: "That's cute..."

[@elektrokinesis4150]

somebody build this poor man a computer, and get him an ethernet cable

[@gummybe4rrs35]

thank you! jesus

[@wackyworkbench]

Build me one too.

[@kunaikilla]

I wanna build 1 too

[@jasonc3a]

And none of that Cat5e garbage. Get him a real Cat6a cable.

[@prismatic3695]

@@jasonc3a why the hate on cat5e? It's maximum bandwidth is about 1000Mbps iirc so unless you have really baller speeds, there's no need for even cat 6

[@justinlewis760]

As soon as I heard long boot times I immediately said to myself "it's probably a hard drive, not an SSD"

[@desmondmailswhite8023]

What are you talking about? I was using HDD last year on my old PC and it was launching in 30 seconds, even with 7-years old OS full of garbage. Even minute is possible, but two minutes of booting with brand new installed OS is something beyond. There is no way HDD is the problem until it is defective or hell old like from 90s

[@Kitsyfluff]

@@desmondmailswhite8023 it depends on drive brand, quality, and it's rpm.

[@justinlewis760]

@@desmondmailswhite8023 you're right, not all hard drives are equal, but 1-2 minutes is common for a slow hard drive, especially a when it's a Dell PC. I only say this because where I work, I use a Dell PC with a hard drive, it it definitely takes 2-3 minutes before I can even log in.

[@Tomkatos]

Definitely. When i built my own pc, I paid extra for a m.2 Nvme ssd and it was totally worth it for almost instant startup time. Its awesome when compared to my pc at work where it takes a few minutes to load up.

[@joshuachesney7552]

@@desmondmailswhite8023 Not every HDD is exactly the same. There is a wide spectrum of speeds available. I would not put it beyond Dell for the HDD you bought 7 years ago to be higher quality than a new one Dell would install today.

[@adamjames8854]

This is what I love about this guy, his ability to take a topic as mundane as buying a computer and making it feel like he's taking you on a grand journey lmao

[@HolarMusic]

LPT: Never, never use customer support while you are still eligible for a refund. Not just for prebuilt computers, for anything.

[@krbo94]

So true, if anything arrives with issues, investigate if it is a user error, if it's not, refund ASAP.

[@javierortiz82]

@@moccamixer I mean, propietary m.2 slot for an ssd is straight up malice, but I should expect everything from dell and HP these days. They're horrible companies and are still running out of the inerce from the days they were a good deal. Had people wisen up in the last 20 years, they'd be out of business in the personal computing market, or they'd be doing decent stuff.

[@sinom]

"a dell branded NVMe drive" if that doesn't raise red flags, then I don't know what does It's an extremely slow drive for way too much money

[@thelogicmatrix]

Get a Samsung

[@phillipelenor7831]

They’re also usually just off the shelf parts with a different label slapped on and a huge markup. NVMe is a standard just like PCIe. It’s have to be some fucked up custom motherboard to need anything special. Which, knowing Dell, would be both surprising and total not surprising given some of the shit they’ve made in the past.

[@TheAsylumCat]

I don't know much about pc building but I do know that Dell really does not like people replacing parts. They very specifically make thier pcs with compatible issues so you can only get your parts through them at an incredibly high mark up. At best I buy thier laptops and nothing else since most people don't build laptops like pcs.

[@lt_johnmcclane]

I think the point of this whole thing is he’s a novice at this stuff. So no, that wouldn’t raise any red flags

[@QuomoZ]

Price has sweet mark-up, but at least Dell quoted him a class 50 (Dell BS-marketing for "fastest class" of storage) drive, likely because he wanted something fast. The quoted drive is much faster than other drives he was considering in the video, some of which weren't actually NVME (e.g. one of the Samsung drives was SATA-over-M2).

[@DrSlump-fz9ki]

So it’s come to the final arc....Dell is the final villain, everything must die and if this is the way you must go so be it...We will remember you young one.

[@AxxLAfriku]

OH NOOOOOOOO!!! I have two girlfriends, but very few people on YT are happy for my relationship success. They disl*ke all of the videos I make with my 2 girlfriends. Please be kind, dear dr

[@rasciii]

@@AxxLAfriku why did you censor dislike

[@tpsam]

That's handsome dr slump not the normal one

[@Odinsday]

"The road to Dell is paved with good intentions."

[@charlieterry8506]

@@AxxLAfriku May I ask if both of them smoke weed?

[@BosuDX]

I feel bad cuz I have a background in IT and knowing what is likely wrong, and watching someone who doesn’t know suffer through this is tough.

[@RealDeadBird]

Same, this video makes me realize why people think us IT guys are just these crazy tech wizards....

[@Dovah21]

This is one of the most epic and insane tech stories I've seen on KZbin in a while, maybe ever. As God as my witness, I will never purchase a Dell machine, for business or otherwise, as long as I draw breath and may Dell lose 1.21 million future sales as a result of this video. Btw, I subscribed because of this video.

[@emilychb6621]

@Jet but not laptops. Got myself a nice laptop for work from them. Had to send it in after 3 months. That bloody thing hadn't even been moved from the desk in that time How the fuck can the display already be looking like milk? Why is the audio jack outputting crackling and buzzing during boot? In the one and a half years I got it, I had it send in and fixed 5 times under warranty. Each time being out of the laptop for 2 weeks. They swapped the motherboard 3 times during that time. What the fuck else would have broken if I had to actually move the laptop around instead of it sitting 99% of the time on my desk due to lockdowns? Luckily I was able to sell it for just s few 100 less than I bought it. So now I've been using the old Acer gaming laptop of my dad's that works just fine apart from being massive. And that's years old and I can even play stuff like Borderlands 3 on it no worries. And my roommate has been taking it to her boyfriend for games as well. And it still does just fine. Never again Lenovo. Like something breaking once? Fine happens. But the motherboard being replaced 3 times only to last for a couple of months? Wtf.. Too bad those Samsung Laptops don't exit anymore. They were great.

[@lizziemallow]

@Jet I've had such a bad experience with Lenovo, never again

[@AnimalPuff]

@@emilychb6621 I got a Yoga C940 from Lenovo and it's still doing well over a year later, so I guess YMMV

[@Lucky-si4ih]

Yeah, this dude's storytelling skill is terrific. Btw I recommend his video of The Fall of Simpson, defo one of his best

[@karnachi6915]

@Jet I feel like building your own PC is a whole other can of worms. It's cool and cost efficient if it works but if it doesn't troubleshooting can be an absolute nightmare.

[@user-tl4fi6oy8d]

I immediately thought it was the boot drive not being an SSD. And I can't believe a repairman came out and replaced the motherboard without first checking that...

[@Plastic0Demon]

The repair guy just went over the MB, he had no reason to check the HD, as far as he was concerned, that was what wolf ordered in the first place

[@user-tl4fi6oy8d]

@@Plastic0Demon You are technically correct; however, he could have asked what the problem was and probably would have gotten the answer: "It's so slow compared to my last PC." I have no doubt he would have seen only mechanical drives. Ultimately it's Wolf's fault for not knowing or understanding what he was ordering, which is odd for a gamer and KZbinr. I understood what parts I was getting back in 2001 when ordering from Dell.

[@FletcherCat]

How would the boot drive affect the render times?

[@ryuta-_-1090]

@@FletcherCat Because the SSD Doesn't just affect boot time, Anything being saved and written to an SSD (Like the video he was rendering) will be MUCH faster than being written to a mechanical hard drive hope this helps!

[@GSG-io8zp]

I thought all this stuff was common knowledge…

[@gearguts7259]

To others this may sound like a funny skit... To someone who owned a Dell, this is a war flashback.

[@kamikage9420]

Our entire highschool had mandated that everyone buy a specific Dell tablet for our digital work. They advertised it as being able to survive being thrown into the air and dropping naked to the ground. I had a military-grade case for this thing to withstand any drop, and after a few months it fell a few centimetres backwards because the kickstand slipped, whole thing instantly bricked and even when I went in person to see actual Dell people there was nothing they would do. After about a semester of torturous customer disservice, no refund or replacement or nothing. I still have that garbage lying around somewhere, as well as a Surface Pro 2 that I got as a replacement which still works fine to this day despite the strain and punishment I put it through.

[@gabrielfernando1872]

Me and my Dell Inspiron laptop who constantly bsod as he wishes

[@zenzenulous2243]

Owned a dell office laptop for like 4 years, it worked up until it started gradually getting worse and worse at functioning. Now I got an ASUS laptop and haven’t looked back.

[@sorenfox]

My mum’s Dell laptop battery ballooned (removable, thankfully). Even when trying to buy through the official Dell website, they told her that her card bounced. They hadn’t even tried to charge it. Customer Service were no help at all. Nowadays mum just uses it like a desktop, with no battery.

[@zenzenulous2243]

@[_deleted_] mine just bluescreened whenever it felt like it after I had it for 3 years My ASUS one works perfectly, if you ever have a choice of laptop, just get one of those

[@Klinkertinlegs]

I had a nightmare experience with HP once. My laptop burnt through 3 motherboards. Best Buy told me they wouldn't repair it anymore, it was HP's problem. Sent it to them. It took them TWO YEARS to send it back. Best Buy gave me a new laptop because of it. That one was great for those two years, then my old one arrived like an unwanted boomerang. Edit: I never bought another HP

[@kyryloslav]

God bless bestbuy for not being cunts about this situation

[@lynararosewater923]

Little do you know, you're just a character in a Junji Ito story. Never buy from Dell. They are the true Lovecraftian horror.

[@Chance57]

Dell is just an anagram for Shub-Niggurath.

[@fornax985]

@@Chance57 More like Nyarlathotep

[@HugoMakesMusic]

@@Chance57 black cpu of the woods with a thousand problems.

[@ForgottenSonata]

You say the “increasingly unhinged direction of this channel” like it’s a bad thing.

[@dariendude17]

"This is my pc! It was made for me!"

[@TopFaqtebi]

"...I'm nearing the end of my journey" > checks timestamp > OHGOD

[@brianmarini1888]

I'm damn near impressed that you managed to avoid basically every PC buying or building resource that will practically go out of it's way to say "Do not buy a Dell, do not get involved with them, Do not even speak it's name."

[@Seth9809]

When did this become the case?

[@amandagarcia2848]

@@Seth9809 for at least 20 years i think

[@Sky_Cloud]

@@amandagarcia2848 why though? Obviously I only know the basics of PC stuff, so I’m curious why

[@SuperDuperHappyTime]

It used to be that you were just paying extra for the brand name. My wife’s old laptop (Dell) randomly dies for zero reason. It’s three years old.

[@WardenPlays]

@@Seth9809 I remember Dell being shit even back in the early 2000's. My dad bought a PC from them back around 2004 or so and they ended up having to give him pretty much a better PC than what he paid for because it was nonfunctional in weeks. Started with the dual-tray disc burner just not working, but ended up with the video card and RAM burning out.

[@garethlee6875]

I actually loved this. I got frustrated at you when you realised that you missed the drop down boxes. Then realised how hard it is to enter the PC market without prior knowledge of parts and compatibility. Really made me feel for people who don't have the know how to build their own PC and have to deal with pre-built companies.

[@TagetesAlkesta]

Some of the configurations Dell offers are just mind numbing. Nobody goes “Why yes I’d love a liquid cooled Ryzen 5 5600X paired with 128 GB RAM, GT 1030, and standard hard drive!!!”

[@esprit101]

I've seen so many young PC users with ridiculous amounts of RAM, a super expensive PSU and an overkill processor with a stock cooler and a crap GPU. Who is recommending this crap to them?

[@videocrowsnest5251]

@@esprit101 I'd hazard a guess that it's no one. Now I can't speak for anyone but me obviously, but usually the picture I get is that there is no consulting others (except maybe a quick pm (dm in modern terms I believe?) to some perhaps more tech-savvy online pal (who may not be that tech-savvy at all) to see it looks "fine"), and it's more or less doing things with no understanding how they actually apply to what you want to get out of the machine. Big numbers look fancy, I guess, and being intelligent with the components gets tossed to the wind. On top of that, I have seen and heard enough horror stories of people with these sorts of machines where they utterly neglect any maintenance or intelligence use to the point they burn them out in two to four years - usually accomplished via quite silly antics, or utterly preposterous levels of overclocking for seemingly just bragging rights. It's very disturbing, wasteful, and ultimately just boggles my mind.

[@Cooe.]

More options is ALWAYS better! What if the person already has an older SSD they want to reuse? Why should they have to pay extra for one they don't need? Shit take is shit! People should just take personal responsibility for speccing their machines out like total idiots because they didn't do the BARE MINIMUM of research beforehand! Stop blaming companies for consumers being f**king idiots!

[@TagetesAlkesta]

@@Cooe. There’s a difference between having options and offering them immediately up front. Not everyone knows computers dude. It’s irresponsible for Dell to market what are essentially nonfunctional devices immediately up front. Sure, there’s nothing inherently wrong with offering a computer with a mechanical hard drive. But it shouldn’t be the first result, as it results in an objectively worse user experience. Imagine your grandma going into a car dealership and the first option the salesman shows her has some old shitty engine that is barely powerful enough to move the car. The salesman doesn’t warn her about its issues, and half the cars in the dealership are the same. Are you really gonna call your grandma an idiot for buying it? Also, no, more options isn’t always better. Look up “overchoice”.

[@Cooe.]

@@TagetesAlkesta Having the cheapest options be the automatically selected defaults in a spec configurator is how literally ALL online stores have ALWAYS worked!!! Why should that suddenly change ONLY for computers? O_o People should be aware by this point that "base models" for products are almost always bad value. It's not Dell's job to teach them that RIDICULOUSLY BASIC SHIT! Dell shouldn't be held responsible because people can't be bothered to spend 5 minutes doing some reading up before a >$2000 purchase to find out if the spec that THEY PICKED is trash or not.

[@LeonMassey]

I was sat here going "NO WHY WOULD YOU DO THAT" like it was an American horror film, excellent work

[@davidgn40]

Please tell him to use an ethernet cable next time he plays Guilty Gear.

[@Pine2142]

Tell him how the P-Ball and K-Ball work with Venom

[@rna151]

I certainly did do that when he bought the SSD+Caddy badongle.

[@catadmin]

As someone who has built computers for a living this is so hellish.

[@Vladdamyre]

I started cringing when he said Dell.. But i do like that his discord got him the fractal c case.. Love the hell out of it for my build.

[@mr.gracious6894]

Gotta give this man credit for his perseverance

[@coletrain3162]

In addition to not having an ssd, the graphics processor that was installed is approximately equivalent to an Nvidia 1050, which is a laptop processor from 5 years ago.

[@jonathonmccomas3019]

When he showed the footage of inside the PC right after the price I honestly couldn't believe what I saw. Practically 2 and a half grand and he gets basically a 1050. What an awful company

[@timjennings4342]

Jesus, really? Un-fucking- believable.

[@parker1631]

@@jonathonmccomas3019 Could the price have been because of the 64 gb of RAM? It's been a while since I built mine but I know RAM was pricey and everything told me you wouldn't need more than 16-32 gb.

[@jonathonmccomas3019]

@@parker1631 I'm guessing it's only like 2400 mghz since xps Intel processors are basically like the ones they use for office workstations and laptops. So the ram should really only be like 300-400 if that even. The PC should be like a grand maybe 1500

[@jonathonmccomas3019]

Today, you can get 3200 mghz ram for around 100 bucks per 16 gigs of ram. And that's like corsair vengeance pro, not stock green board ram that would be like 60-70 per 16 gigs. He just got scammed and could've prevented so much of this by just looking up a buyers guide or asking around a discord for part suggestions.

[@Jandau85]

"Mechanical drives are outdated, only used for storage, but never as boot drives" *looks at his loyal 7 year old tin can of a PC with no SSD* There, there buddy, he didn't mean it, you're still a champ

[@systemgroove3406]

_My own old asf laptop recently bit the bullet, and by the time I wanted to transfer everything it crashed and never turned back on. I miss you Bloo. 🤘😔_

[@Sorain1]

If it works, it works. Doesn't mean something else can't work better, but if it's good enough? Then it's good enough. We don't disparage the P-51 Mustang for not preforming like an F-15, or a collage athlete for not matching an Olympic candidate. All things in their scale my friend.

[@The_Bird_Bird_Harder]

I know man. Almost made me cry. How could he say something so hurtful to my budget 2015 pc?

[@WeirdNeville]

For the love of the value of time, and your pc... buy it an SSD as an 8th birthday present. It's the most transformative thing you can do.

[@mariaadeel2423]

Not sure if its the cause for my Hp stream but It is around 8 years old at this point, can;t download anything and the memory forces me to restart quite often but its supported me this long and for that it deserves the world, not sure when it'll leave me but hopefully it's a long way away

[@mralabbad7]

First chapter: Someone build this man a pc For the love of god Final chapter: Thank god for pc builders🫖

[@travisbewley7084]

The moment it panned through the interior and I could see the pathetic graphics card sitting there I knew 2 things. This man overpaid for this junk and it's all going to be proprietary. It's a surreal level of proprietary technology that you can't even set up a hard drive even when the cords to do so are still there in the case.

[@neolordie]

@@travisbewley7084 the moment there's Dell on it it's going to be proprietary

[@brafya]

i come back to this every now and then, i not only think its your best video i think its a masterpiece of storytelling and tension, i love this

[@BuddySweyzer]

Me: "Man, that sucks, but the solution is just around the corner, right?" Video: *CHAPTER 2: CHAOS*

[@queenning28]

Oh god, that old Dell PC of yours looks exactly like mine which I also bought 5 years ago. I’m currently also considering replacing it with a new Dell PC. And now I’m not going to. THANK YOU SO MUCH FOR SAVING MY $$$ and sanity. God knows I don’t have enough patience to deal with all that customer service bullshit.

[@Inanedata]

Look up linus tech tips and see if they have any recent recommendations on a good pre-built company to purchase from. Also is a great channel for learning the basics of PC building if you want to do it yourself.

[@flitterbee]

@@polocatfan His Secret Shopper videos are at least a great source for if you're set on buying a pre-built pc

[@souljastation5463]

Don't buy any branded PC, go to a local shop and make them assemble a PC for you , you'll get better components for a cheaper price.

[@Isometrix116]

@@polocatfan Depends on what you want. If you want the equivalent of an IT degree, you'll be sorely disappointed. If you want to understand the basics to avoid common pitfalls, hes perfect. I think everyone knows the feeling of seeing someone making videos in your field and just sighing because of how oversimplified or seemingly wrong it is though, so I can understand why a lot of people are frustrated by him.

[@aeixo2533]

Just build your own. What's y'all obsession with pre-builts, you're paying extra money for worse components with pre-builts.

[@EdwardoFE]

Dell and Hell are one letter apart. This should have been expected.

[@dynamicworlds1]

At least it wasn't HP.

[@parkingbuyer]

@@dynamicworlds1 the someplace beyond hell that even satan is scared of

[@wohnjick6307]

Mr Robot's E corp's logo is strikingly similar to dell's

[@shytendeakatamanoir9740]

@@dynamicworlds1 Dell is short for Discount Hell. HP is short for Hell Plus.

[@AdvancedBeing]

I mean...Dell and deli are one letter apart as well Eyepatch could have ended up with a sandwich instead of a SSD

[@Opdicott]

This video perfectly explains my experience with cars through 2023. Every feeling you touched upon has been something I've experienced. The dread of having something overhead without a thing you can do, failure after failure, money hole after money hole, feeling scammed. Idk this video made me tear up at work. Been through 3 cars in 2023 and currently have my car in the shop, I hope this is it, but I'm not too hopeful...

[@Necrodancer1312]

"We have been monitoring your thread on Twitter." Bricks. Shat.

[@kumarsamaksha7207]

*MONITORING*

[@En_Joshi-Godrez]

Thats a good thing. It means they a forced to do something instead of just ignoring you.

[@ToastyJunebugs]

I thought his next words were going to be "and we're suing you/cease and desisting you".

[@barryovich5964]

Everybody needs a Computer geek friend, this was a painful read.

[@destrkn]

yeah seriously. All of this could have been solved so easily if he knew someone who could put him together a custom PC to do exactly what he wanted. PLUS it would have been cheaper

[@airwindows]

That, or get Macs :)

[@wimbusbert1249]

@@airwindows" HOW DARE YOU YOU KNOW NOTHING OFCOMPUTERSYOUARETHEENEMYIHAVENOTIFIEDTHEAUTHORITES" - Some PC gamer from 2014

[@p1CM]

Read?

[@MasterGus501]

Not even a geek, literally 15 minutes of research would've solved everything. This stuff is literally the minimum for someone who's make a living depending on a good editing PC. A very torturous video to watch.

[@crypticcorvus2879]

Whilst you did order a product you didn't know enough about, Dell still sell products for thousands of euros/even more dollars that they know are massively overpriced and not really fit for purpose. It's the Apple business model, except even Apple products usually work.