Cadillac XTS Cue Screen Replacement

This video is a step by step guide to replacing the Cue Screen in a 2013 Cadillac XTS. We cover removing the module from the car, disassembly, replacement of the screen, reassembly and finally installation back in the car. Defective Cue Screens is very common in Cadillacs of this era and common symptoms include lack of response to touch over the entire screen, lack of response to touch over certain parts of the screen or screen not working at all. The replacement can be performed with basic hand tools and takes a few hours to complete. The replacement Cue Screen used in this video came from CueScreens.com and was of excellent quality. This type of repair can run over $1,000 at a dealership but can be completed for about $150 at home.

[@gregpeterson6689]

WOW!! Thank you J's!! If you had not made and posted this video, I'd have dropped $1.5k at the dealership to replace the touchscreen on my wife's 2014 XTS. SO thankful to you!! Had you not been so good, I would not have had the confidence to tackle the job. Your process was smooth, well described and logical. It took me longer than you but I was being extra careful not to break any clips. Viola! It now works perfectly! My wife is so pleased!! Again, THANK YOU for making this video!! ~GPeterson, Puyallup, Washington

[@hotlantalover]

I'm going to drop $1,500 if they lose that class action lawsuit. I can't see General Motors bending over and fixing all those damn screens as labor intensive as this is. Please God let them win the class action lawsuit

[@imlizzyjo]

Mine asked $3000.

[@bernardwillis1]

I’ve watched a lot of videos in the process of the installation, and your video to help me through. This process was best by far, your video was super detailed, it took me about 3 hours, but I got through it, I think I would’ve got through it a lot quicker if I would’ve discovered your video first.

[@MaxwellSmart6425]

This is the perfect video for replacing the touchscreen on a Cadillac XTS😬 Thanks for making it.

[@jeroldpickard947]

Spent 1 HR 45 min on replacement great video saved $$$ over cad dealer😊

[@lespr52]

Im so grateful that you have put this video up. Like everyone else GM should at least given out the screen's. After studying the others video yours came on top. Wow how grateful I'm. THANK YOU!!!

[@tommytinajero2778]

Thanks for the step by step. I just successfully replaced my screen with the help of this video. You saved me a lot of $$$.

[@dadsautorestoration3572]

Excellent step by step. Detailed everything needed to removed the screen for my 2017 XTS.

[@todking2537]

I have the exact car and the same issue. I watched your video, then ordered the replacement part from Cuescreens. Then, after receiving the replacement part, ran your video step-by-step. It works beautifully. It took me about 4 hours, because I took my time, documented the sequence etc. Thank you for doing this video, saved me at least $1500 because my dealer would only replace the whole unit.

[@xxDevin95xx]

This was a life saver , thank you so much . Don’t know if could have done it without your guidance . Thanks again

[@deansavastano5074]

Great video I followed it while doing the job! hardest part for me was putting the moulding back on behind the ashtray What I found was easiest for that is putting the left and right side in at the bottom at the same time while pushing the ashtray back in place. great work it helped me out!

Thank you for making this video! Took me about 8 hours going carefully and rewatching everything you did multiple times along the way. I've also never removed a trim panel (or an infotainment unit) in my life, so that's probably why it took me forever. At the end of the day, nothing was damaged, no extra pieces were left over and the new screen works perfectly. Thanks again!

[@rickyhernandez9632]

Thanks This video really helped me I just completed the cue system replacement on my 2013 cadillac xts premium!

[@aboutbusiness9879]

I have to credit this video as being the best regarding reassembling the dash components in my XTS. Most of these videos only show you how to unscrew and rip everything apart and leaves you hanging with putting everything back together. I struggled the most with reassembling the trim/dash/gear shifter assembly and almost lost my mind. Glad I saved a lot of money but I'd rather not go thru this again.

[@bryantstrouth783]

After watching about 10 or more videos, this was the best one I found. Very Detailed. Thank you!!!

[@jerryboy84]

Awesome job I have to fix mine. I already had the screen since like a year ago.but this is the most helpful video I ever found.thank you

[@mikemartin9676]

Thanks! Great video! Very helpful.

[@michaellucero1681]

Awesome video thanks

[@KipBurbank1]

Wow. What a job. Thanks.

[@trudyanderson4328]

Thank you . Very nice. Lot more work than I think I could do. But if you are a mechanic. But I am 78 yrs old

[@dwredenbach1]

Thanks a million. Couldnt have done it without your help. Great video.

[@mohamedkabire5117]

Thank you J's

[@tedsitarz8382]

Thanks for making the video. I just finished replacing my Cue Screen on my 2016 XTS and it works again. Don’t think I would have attempted it on my own. There were some slight differences between 2013 and 2016.

[@hotlantalover]

How much would you charge me to do mine? I just inherited one with 5200 miles on it and the screen doesn't work in the center and at the bottom

[@raff9938]

Thank you. You just saved me a ton of money.

[@joeesposito4172]

I just wanted to thank you for this video! You saved me a ton of money doing it myself rather than taking into the dealership.

[@stepside2839]

Before anyone attempts this .. One should use magnetic tip Phillips #1 & #2 screwdrivers and have a small magnetic extension tool handy Even magnetic sockets would be nice, but not necessary. One could also upgrade to the newer module $800+ to incorporate the ability to have apple & android apps with a faster screen response time & better GPS Maybe just bailout on CUE and go for the 10.3” Tesla screen that also controls your HVAC ☑️Thanks for showing us this nightmare that Cadillac should ‘own up’ to. 👉 A well known problem that the dealers have been sent TSBs on this.

[@Meechka]

What is TSB? Top secret broad casts?

[@stepside2839]

@@Meechka TSB means Technical Service Bulletin These bulletins are sent at to the Service Department of Dealerships periodically as the Manufacturer becomes aware of potential problems occurring to a particular vehicle model & year. A TSB is assigned a number. You can lookup on the internet if there are any TSBs for your Make Year Model of your vehicle.

[@dianecollins4342]

I AGREE..... Cadillac should really take responsibility for these.

[@pietrogiacomelli2760]

Great job, great instructional video for the average diy guy to be able to do this with no problems! Did mine in under 90 min with your help, and the Mrs lol thanks again

[@briangutierrez8857]

Thank you

[@FC_MKUltra]

Screen is hooked up in my 2015 correctly as per this video and for some reason it's not reading my touch

[@CUESCREENS]

Nice job! Thanks for the link

[@dvestments]

What city and are you in

[@casperp191]

I needed this video thank you

[@honestjohn6062]

Just replaced cue screen my wife’s cad SRX 2013 ,20,000 miles on it , GM SHOULD HAD A RECALL ON THE MAJOR PROBLEM BUT DROP THERE PROBLEM ON THE CONSUMERS

[@trudyanderson4328]

My xts is 2014 has 51000 on it. Andxdealwr want almost 1300 to replace. Mine started with the controls for air condition but didn't realize. It was all connected. They see a lady coming and dint try to help us at all. My husband passed away and I think they see me coming.

[@trudyanderson4328]

I am hoping my son and his fathers in law can do this. The dealer wants to replace whole unit. They didn't day one word about just replacing the screen. In fact it was a very big problem the dealer said he replaces at least 1000 a yr

[@althomas-s5k]

I'm inspired to pay a pro now 😅

[@jasonstanley7949]

Thank you sir!!!

[@MrRogers64]

I did everything in the video. put the screen back in and nothing! Comes on but no touch

[@imlizzyjo]

Is this the same for a 2019 xT’s?

[@TheTrollKing43]

I can’t get the secret compartment back in correctly can someone help

[@jsspeedshop4954]

Were you able to get it back?

[@fanglu7714]

Bro, does anyone knows how to fix CUE issue? My problem is a little different from others. A warning message block the screen "Taking ur eyes off the road too long or too often while using this system could cause a crash, resulting in injury or death to you or others. Focus attention on driving" I have already changed a brand new screen but this message is still there. I cannot see any icon.

[@HowardLuken]

I've got one of these POS GM build Cadillac XTS 2013. There's a class action suit about these screen spidering what GM has managed to stall it so long most people have gotten rid of them and they stop building them in 2019. I bought an after-market screen for 40 bucks and for years couldn't get anyone to tackle this job no mechanics want to touch a Cadillac. I finally found some shop with young guys working out in the middle of nowhere and the dude had it in in a single day and I don't think you have to jump through that many hoops to get it out. There's another video online some black guy doing it and it only took a few screws removed and the entire Central dash comes out. Now I'm dealing with all the other thousands of crappy builds of these Cadillacs by GM and it's costing me thousands to keep it on the road. American car manufacturers should be held criminally liable and jailed indefinitely. Now in 2023 I can't afford to get into another car or it would be a Lexus for sure. I'm just going to drive this Cadillac until it falls to pieces... Oh wait it's been doing that for years!

[@dianecollins4342]

This video was very helpful but I'm still unable to get it done....Is there anyone available in Ohio to change mine?

[@BlaineO]

I replaced mine but when I plugged it back in, the screen still won't come on. It's totally black as well as the steering wheel. I can control the air but there's no lights on the entire Cue. Nothing about the screen works though. Do you have any idea why it wouldn't power back up after plugging the new Cue up? Thanks for any help.

[@JHUGHES484]

Blaine, Mine was the same. Actually after replacing it nothing works including the car wont start and the cars battery drains down to 4.5 on the meter in less that 10 seconds. Good battery and no issues prior. I need someone out there to give knowledgeable assistants.

[@trudyanderson4328]

It Would be more expensive but would it be less work to by a while unit. I watched a video and looks like it would be simpler just to replace the whole unit. More money but looked this not near as many pieces to take out. I have no clue. I am a gal.

[@jsspeedshop4954]

Most of the work is getting it out of the car. Replacing the screen is fairly quick.

[@imrumon3428]

I changed but not working tache

[@davekeaton4917]

I replaced mine over the weekend I got it from eBay for 30 dollars it really wasn't that hard it looks worse then it is

[@dvestments]

Where are you located

[@larrybrown2700]

Like

[@Mane1227]

Do mine lol

[@Administrator7]

Cue Screens is a scam

[@hotlantalover]

Please elaborate

[@hotlantalover]

Omg! I just inherited a 2016 Cadillac XTS from my father. I noticed that the touch screen was having issues toward the center and the bottom. I did a hard reset and to no avail. I knew since 1981 that Cadillacs and domestic cars were mostly pure BS. I drove German and Japanese cars for years and never had issues to this extent. I'm at 42 minutes in and I'm still watching you continue to work on this touch screen. It would be cheaper to put something in there where you could use a tablet. It would be cheaper to find a way to connect the device or the system through the OBD-II poor so that you could operate the system from an external device. That's what General Motors needs to do hire somebody to come up with a device you plug into the obd-2 portal and you can control that s*** from your phone. That's why there's never been a recall on this BS