Removing a failed Cue system for repair on a 2014 Cadillac XTS

[@MUE4731]

Clown

[@bradtaylor1766]

Just curious, why the clown comment?

[@ipcamtalk4314]

@@bradtaylor1766 Best part is how Scott pinned it...lmao

[@renenavidad1865]

Careful at min 6:00, easy to crack the RH side aluminum looking bezel, do do pry on it until center console has been pulled back at least an inch. 🤙🏽

[@mabehall7667]

Can't thank you enough for this clear concise video. I'm 71 years old and haven't done auto work in years and never interior. Replaced the CUE in my wife's low millage 2014 XTS. Even interior colors were the same as in ur video. Works like a charm now. Two thumbs up!

[@markbowen3638]

Great weekly fix of sarcasm! Oh and great fix as always. Have a good weekend Scott. Best wishes to you,the pizza girl and the painting gnomes from here in the UK 🇬🇧

[@chainreaction6594]

Props to UpFix for sponsoring your video. Sad day for that Cadillac owner who found out his "quality vehicle" really isn't.

[@williamfoote2888]

It is 7/8 years old. It has 30k miles on it. The touch screen broke because it was bored.

[@Stahodad]

9:59 That red plastic bag is Anti-Static...nice touch!

[@KipBurbank1]

I swapped the screen with a really nice reproduction. I watched A LOT of videos here on KZbin until I had the confidence I could do it. $130, 1.5 years ago. Works perfectly. Thanks for the video.

[@stevenayala2324]

Wats even more great then the work you do is your willing to help others wit your known places that work !

[@davidp2888]

Four seconds in and he's already throwing shade. Quality content.

[@vehcor]

I just call it as I see it.

[@Stahodad]

Thanks UPFIX! 😊 I resoldered my S10 abs module, but hood to know there are companies fixing stuff like this...saves money and reduces E-waste as well. Nice.

[@upfixauto]

Thank you! 😊

[@Stahodad]

@@upfixauto I checked out your website. You repair lots of auto and industrial control boards, Man you fix appliance circuit boards too! I am in Canada, and I sent one from our clothes washer to the USA for repair a few years ago.. it was still cheaper than a new board, even with the shipping.

[@kevinfaucheux5557]

happened on my mom's 2015. Pretty cool man

[@a1amm]

This was an infomercial. No more no less!

[@clubsportr08]

Geeze the amount of things that "Bumper Installation tool" does is Truly Amazing. 👏👏😉😉

[@BDKennels]

I've got their website saved for the next time I need one of those repairs. Finding folks who will do those fixes for a reasonable cost and with a warranty is worth a lot. Thanks Scott!

[@buffsheeri]

the owner is lucky to have you close by to be able to get this repaired for them

[@ThePete2432]

Perfect timing, I’ll be sending a head unit out to them ASAP. Thanks

[@nealnaz]

Scott, I am glad you had a good experience with UpFix. I had them repair an electric range cooktop controller motherboard. I found they are only limited to replacing the relays and capacitors. That is what they call a repair service, and they sent me back the controller board and it still did not work. I sent it back a second time, to give them a second shot at it, and when they returned it back to me again, they told me they were unable to repair the problem and told me the diagnosed problem was that the EEPROM chip had lost its programming, and they do not have the ability to reprogram it. I thought they should have known that outcome the first time they had the board and I was dissappointed that I lost out on two Shipping charges and ended up where I started, with a dead board. To this day, I am not certain they weren't the ones who fried the eeprom chip. Ebay came through, and I found another board which worked and fixed my problem. Many older electronics die, and the "easy" and usual fix is to replace all the relays and capacitors. That UpFix route did not work out for me.

[@Guillotines_For_Globalists]

Interesting. So you're saying they didn't test their "fix" the first time? That's not right. Although how does a firm like this "test" electronics like automotive engine computers, ABS modules, and radios without having the exact car to put them back into? How do they really know what they are "repairing" has been done correctly?

[@nealnaz]

@@Guillotines_For_Globalists They can test voltages to see if the circuits are repaired, and can test if correct voltage is flowing through the board. Usually High voltage will be what comes into the item, 110 or 220v, and low voltages range from 12v, 5v and 3.3v, depending what part they are working on, and I was told my the voltages were reading correctly, upon the second return. I don't see how. After the part was returned the first time, it still had no low voltage. My cooktop has a fan that comes on only when a built in heat sensor detects and hits a set temp, usually when the enclosed cabinet gets warm. The second time it was returned, the item allowed a voltage leak which caused the fan to spin at an extremely slow rpm, which should not have taken place. If the board's eeprom had not lost it's programming, their repair service would likely have worked for me...but just know with electronics, sometimes the type of repair services out there will not always be able to repair a part, depending what components have failed. The issue I had, is their communication was not adequate and when I sent the board back in, it took them 3 days to find it, after they told me that it was lost...which was concerning. I had taken pics of both sides of my controller board, before sending it to them, each time. A manager, Anthony, told me the board had severe damage. I asked him to send me a picture of the damage, because the board I sent in did NOT have any apparent damage which he was claiming mine had, when I sent it in. Turns out the board he sent me the pic of, which was supposed to be my board, was an entirely different controller board - not even the same model as mine. I sent him my pics, to prove to him he was not accurate. His reply a few days later was that the tech had sent him a pic of a different board by accident, that they have found my board, and that they could not repair it and they eventually returned it back to me. Like I said in the prior post, I ended up finding another working board off of ebay. In no way am I knocking the service UpFix offers, as illustrated, Scott had a great outcome with getting his part repaired, and he seems to use them with no issues. I happen to be the one example where there was not a favorable outcome.

[@Guillotines_For_Globalists]

@@nealnaz Makes sense, sounds complicated due to how complex these electronics are. I would be wary sending in electronics due to loss in transit OR at the facility. I had a hell of a time sending in an iRobot Roomba last year for warranty repair. I was told turnaround time would be 7-10 days and then it morphed into 2 months at the snap of the finger. I think they lied to me just to get me to send it in. But 2 months later I had a newer model refurbished iRobot, and I have no idea if that was done by mistake or what, but I didn't complain any further, lol. Also strangely enough were 2 loose batteries flopping around in the box. The iRobot already had a battery in it, and then an identical "spare" battery was in the box in addition to another Roomba battery that was for an entirely different model. I have no idea what the hell was happening there.

[@Brian-L]

I need to swap out mine with my spare. I’ve been putting this off due to the sheer amount of nonsense it takes for the R&R. Thanks for the step by step!

[@tommytinajero2778]

Great video. It was very helpful for removing and reinstalling the Cue / AC unit. I ended up replacing the screen myself. The screen cost me $130.

[@rickmarshall808]

This was very interesting to me, as I personally own a 2019 XTS that I picked up used for a great deal. Been a fun car to drive.

[@GusMahn]

You can buy just the screen for about $100, but the black is a little different than the rest of the radio. It’s about $160 for the proper blue-black, and the screen replacement takes 1-2 hours depending on skill. If you’re not confident in your skills a repair service may be a good idea.

[@vociferon-heraldofthewinte7763]

I did this last year. Works better than the original screen and waaaay easier than taking the whole system out. Also the new screen doesn’t have the gel in it so it should be less prone to failure.

[@lard1892]

$35 for the screen 1 hour labor

[@SurferJoe46]

I find the ingenuity and designs of all the tabs and slots and Velcro® and just popping and slapping the parts into the position in which a different engineer-slash-designer created - is amazing. Kinda like a giant 3-dimensional jigsaw puzzle married a Rubik's Cube and their offspring became a Cadillac. Is every new car just slap-pop-jam it together? I love the sound of ripping Velcro® in the morning.

[@FlyEaglesFly19111]

Cadillac.. enough said.. the GM test platform for all the "cool" gadgets. How long they work is anyones guess. You never fail Scott. Have a great weekend. Stay safe and be well.

[@sp1nrx]

The "experimental" GM division *was* Oldsmobile. Now it's Cadillac.

[@DStabs720]

This is the future of the driving computers everyone is buying

[@99andrianmonk]

Nice job, Scott. Always learn something from your videos.

[@horacerumpole6912]

2nd that!

[@billbowers268]

Your right calling it a rattlelac. I've owned four . Never again ! At one time they were number one in luxury car. Since1980 on they have become Crapalacs . Good to see you as usual.

[@matthewtaylor3308]

Nah - they were great up until 1997.

[@cadman10000]

@@matthewtaylor3308 Yea, because everyone talks about the super reliable 8-6-4 engine and the awesome 4100 HT engine, and lets not forget the Northstar engine.

[@buckpowers4837]

I am amazed that everything just clips and screws in place. Usually you have to replace a couple of clips that are contrary but it works . Enjoyed the repair with no body work. Keep it up..fix

[@pinball541]

Scott, forget the Caddy! I came for the G8 rebuild! Great video none the less!👍 Hello from Phoenix Arizona!🔥

[@jw4620]

I'll probably never do that repair, but it was very interesting to see. Thanks!

[@jimwiskus8862]

Thanks for the great video & the heads up on UpFix!

[@upfixauto]

Scott, you did an Amazing job on this removal instructional video, thank you so much !!!

[@garys9694]

As a result of seeing this video I sent my dishwasher circuit board to you for a repair on 3-8-22, just checked, FedEX has delayed it getting to you until 3-14-22, I hope it isn't lost. That's on a 2-day ship. I'm a little concerned as the board is no longer available.

[@TheSuprahuman]

Nice fix Scott, I'll keep upfix in mind when my chevy inevitably fails in spectacular fashion 😀 👌

[@ernmeister54]

That was a lot more complicated than the one I changed in my old F100;)

[@CarswithNash]

Nice repair! They sure did over complicate that, they could’ve easily just had a simple bezel around the unit that popped out and exposed screws holding it in… but the dealers get paid more labour this way having to take half the dash apart and it prevents owners from fixing it themselves.

[@gertraba4484]

Hey from the same techs at gm that gave us the v 8 6 4

[@ThaMythbuster]

Having to tear half the dash apart also prevents thieves from breaking open cars and stripping all the expensive bits from the interior in 5-10 minutes while the car is on the driveway, like what happens with BMWs and Audis where it's much easier to take em apart (at least here in Europe there's actual gangs that do that)

[@richmelillo9637]

Great link for your watchers Scott! And I am glad you got a "sponsor" to help pay the way. Always enjoy your rebuilds and repairs, but this type was just a little "not much". But great for guys that can use that service. Thanks for sharing! Stay well! Rich

[@MikeyMack303]

Thank you for the info for Upfix. I really like the automatic glove compartment opener.

[@miquelsolanells9075]

Hola no me canso de verte como trabajás, que buen mecánico y planchista eres limpio y ordenado y trabajos perfectos,un saludo desde Blanes España

[@TripodsGarage]

First incomplete rebuild I have seen from Scott! You forgot to re-install the Dr Pepper... I am so disappointed. Another great video from "The Land of Rust and Corruption!!

[@bogler23]

Thanks for doing this. I own a 2017 XTS and suspect one day this will be very useful!!

[@SuperApplefan1]

still don't get how you don't have more subs such a good channel

[@ronaldgarvie9661]

Great video, on the caddy, nice to know about that cue screen thing.

[@rambo8wradio]

Surprisingly low amount of "wiggle and pull" for a GM. :] Thanks for another great video!

[@jimmyaber5920]

Im so glad they covered the screws that can only be seen if seats are slid far forward. It is tragic to see nekkid screws.

[@calvinbarnes1721]

it's so the grandkids can't see them when Granny is driving. can't have the little ones see anything nekkid

[@stefanbadass5357]

In the UK we call pulling a weird face whilst doing stuff, "Gurning". You are a Gurning Master Dude. 😀😀

[@curtcooper9447]

I always like your willingness to help people with a d.i.y projects thank you 😊

[@marksaunders2500]

Hi from uk scott👋👍 nice to see you navigated your way round this one, always enjoy your content no matter what 👍loved the glove box button and centre door and hazards button laugh bits today 😂😂 thanks for your time be safe and see you soon👍👋

[@christopherlaflam6383]

Interesting. I've got a 2014 XTS Vsport Platinum. Flawless car. And so far no issues with the CUE screen. Fingers crossed I guess with the screen!

[@SuperSchott]

Nice to see you get a sponsored video.

[@howdydoody955]

continue to learn a lot from you. Your knowledge of disassembly is amazing.

[@chickenchoker9000]

Wow was not expecting a video that lives up to its title great job Scott !

[@richardthomas1743]

Thanks Scott, it is great to know about Upfix !! 👍

[@steveoh9838]

Way to go Scott. Great content as usual👍

[@MarkK01]

Great Job as always Scott. How long did the whole process take from the time you took the broken unit out to getting it back in your hands? Thanks again for sharing.

[@lear60man]

Its not a project until it draws blood. Nana is going to have some bumping tunes now. Thanks for the the walk-through.

[@jim78]

so common, done several of these been having really good luck with dorman rebuilt units (i know dorman... but some stuff they they make works)

[@GoTakeADrive]

Watch the video and got excited about upfix because I need my instrument cluster repaired, Out of the thousands of cars listed that they repair..mine is the one that's missing. Sadness!

[@chevyphil3969]

here in new york I use united radios very good at what they do and cheap they do all the same repairs as up fix

[@michaelbradley7529]

I wonder what the turnaround time is for their repairs.

[@jt9498]

Once they receive your part, they will run diagnostic tests to identify the problem. After they have determined what is wrong, they will reset or rebuild it and send it back to you within 24 hours. Have questions? You can contact them anytime!

[@douglascunningham9196]

Repair electronics, such a strange idea. Great video, and the tip.👍😎

[@fishrrelaxing9361]

Even though you kinda stumbled through this. This was by far an easier way then taking the entire center console apart piece by piece like everyone else shows.. If you able to do this much yourself though it’s faster and easier to just get a better screen from quescreen for $150 and install it on the unit.. it’s just the crappy gel digitizer they use that fails cause of heat and drying out. No need to send out the entire unit or replace it.. it’s only the digitizer that is the issue..

[@stepside2839]

TRUE👍 and I think that gel screen was ‘13 thru ‘15 🤔

[@stumpy2816]

Very interesting watching you repair.

[@iantyler4045]

You take a lot of care to make sure everything goes back ie clips and screws. I'll bet the dealer service dept doesn't take so much care and the car will have squeaks and rattles from that day on. Nice video.

[@mkalamo]

brave putting it all back together before testing!

[@kanderson569]

Did not know about upfix thanks for the information 👍

[@MrFastFox666]

Here's a tip if you're buying a used Cadillac with this style of screen: make sure ALL of the touchscreen is working. When I got my ELR most of the touch screen worked fine except for a small spot. I accidentally set the sound to come out of the left speakers only and couldn't change it back because the area to set it to where it was didn't respond.

[@salmanskippy]

It's very intimidating to take apart the dash. How do you know what and where to take parts off. Very impressive indeed.

[@Hibbie2963]

What you have done by the time line 4:54 I would have had my Ram Laramie radio out with on yank of the center panel. But I've made it to 140,000 and am still going strong

[@patrickmorrissey2271]

Great Job Sir. This video will probably get 60 million views over the next 3 years..... this is going to be a REAL problem, as the Platinum warranties expire.... I had to send my instrument cluster out, in my 2004 Escalade.... Turns out, you can drive the car just fine without it. Even the cruise works! Of course, for any law enforcement members seeing this, I DID NOT do that.... No way would I drive a truck with no instruments for 10 days... come on now.... Ahhh, the XTS... Always sort of wanted one. Remember when they assured us this was NOT the replacement for the Fleetwood/DeVille size cars?? And the big one was coming?? With a V8??? Ahhh, good times!!!! Ahhh yes. Now all the hotels, and casinos, and livery services, are all buying LS 460's.... With proper V8's in them. What's more American than a Lexus??? Not much, apparently..... Town Car? Fleetwood? DTS? Uhhh, no, no, and no.... Yeah, our friends at GM have a REAL high opinion of that system.... The cost of doing that at a dealership, is way more than the Platinum warranty costs...... So.... Yeah... Anyways, great job on this one.

[@punkinsgarageandpaint8299]

I'm glad you doing some mechanic repairs on here. I like the rebuilds alot but why not add what you do everyday. Thanks

[@Cheepchipsable]

Because setting up a camera and making sure filming conditions are good takes time and detracts from his real income.

[@johnds6621]

that is the second HIM system I've seen replaced in a week on You tube. I didn't know they fail so often. I'm not complaining just something to tell the wife the next time she wishes she had a new car with one. For me a 20 year old car is just fine. Thanks Scott for the video and the referral to upfix I have a radio and cassette player not working right in my 85 park ave. Oh shoot they don't repair stuff from cars that old. LOL

[@alwhitesell4023]

Yes Eric O did one in a Buick this week. @Southmainauto

[@flatworm00]

Great video...GM engineers must stay up at night trying to figure out how to make repairs as hard as possible.

[@johnnicol8598]

Good Lord! What a PITA to remove that. This thing just landed heavy in my list of "Things not to buy".

[@nwokobia]

I am gonna buy me some long screw drivers so I can establish more dominance in my life. That was a hilarious comments. Made my day. 😂

[@rolans.2073]

I just upgraded to an android headunit with touch screen. It became unresponsive after a week. I just removed the battery to have it reset itself and it worked.

[@petergarofolo9385]

What's the turnaround time on the fix. Good video 👍

[@jt9498]

Once they receive your part, they will run diagnostic tests to identify the problem. After they have determined what is wrong, they will reset or rebuild it and send it back to you within 24 hours. Have questions? You can contact them anytime!

[@petergarofolo9385]

@@jt9498 thanks Jack.

[@joescalise4653]

Thanks for the tip about upfix

[@muskokamike127]

3:28 whoa, you almost beaned yourself in the noodle lol.....I shouldn't talk, I punched myself in the nose yesterday lol....(I was pulling up the blanket and my 17 lbs cat jumped off suddenly lol)

[@brucesheehe6305]

Scott, at first, I thought you were going to get out your soldering iron and microscope, and dive into the electronic guts of that part. Wait until the electric vehicles arrive - the entire car will be like that. You will have to ground the car before you work on it. NICE JOB!

[@landyr71]

Great work as always 👍🏼

[@Dog.soldier1950]

I have a 2019 like this its a wonderful car

[@lannyyoung9701]

what was the turn around time?

[@BrucePierson]

That was interesting and different to your usual repairs. The R & R was a lot of work. It would be interesting to know how many hours work the R & R took and the cost of the repair to the unit.

[@edman610]

Thank you! This worked perfectly.

[@regsmith7604]

Did I hear “a little trim piece on the side?” Hahahahaha! Those are the types of jobs I like.

[@robertbonesio5498]

My daughter's 2014 Toyota Corolla Sport with Navigation had the same problem. Toyota wanted $7000 to replace her radio. Yes 7k not 700. Thanks to the KZbin World, $50 and a hour of my time. It works just find now. Strange thing is, the local dealership never hear of it before. Yea right I was born yesterday, I think I was. Well my wife does anyway. Because she says I act like a baby or look like one. At 40 something, I take it as a good comment. lol

[@floydhelms44]

Ur the "Man " Vector!!!😎

[@gordbaker896]

Anyone know the Fix for the Trunk opening on my Caddy XLR when I open the drivers door? Shorted somewhere but ????

[@josephgyselhart2505]

Great job thank you for sharing the video with us

[@hairbag4096]

Good show. Can you drive the car temporarily without a tv?

[@timothyoboyle2874]

Thanks this video saved me +2k dollars! Does anyone have problems with the glove box not opening? Any videos on that?

[@futhermuckerson]

On GM vehicles aren't all electrical parts a common issue?

[@cadman10000]

You are thinking (insert German car manufacturer here).

[@JoshuaS.]

Scott, just looked at your views on your videos, unfortunately it looks like no more mustang, BUT looks like you need to bring another camaro on the channel as the one you parted out brought the views lol.....NICE!!!!

[@enricodigenova8112]

Great job mate 👍👍

[@Richard-wk9le]

Scott The one thing I was wondering was if they actually tell you what was wrong i.e. factory design defect or manufacturing defect ?

[@briankeery1]

Time frame of shipping unit till it was returned please.

[@htimsid]

According to the UpFix website, 'most parts repaired in 1 working day', presumably depending on the device and problem(s). Impressive.

[@WorkingWithWimberley]

I replaced the Cue screen in my Escalade. It would ghost scroll and randomly be unresponsive. It wasn’t too bad of a job. Just had to be brave while disassembling the unit 😂.

[@davide.s.9880]

I tried looking but what was the turn around for repairs?

[@alotandstuff]

How do you like the Bauer Impact?

[@claudiacorona6670]

What’s the part number for that CUE infotainment center?

[@stanleyberry4836]

I don't understand why it's not a recall on that. a lot of people have the same problem with the CUE