Call Center Productivity Hacks You Never Knew Existed - Chat, Email, Phone

[@Kwestyon]

Get Magical for free: getmagical.com/kwestyon

[@michaelmendez1449]

my interview will be tomorrow. wish me luck.

Thanks so much for this! Been using Magical for a year now but I haven't used it on its full potential. Empathy statements really gives me a hard time and I am so excited to use the AI assist to come up with better statements. Thanks for this and I hope more videos about chat handling soon!

[@zelynnamoc4193]

Nice .. Love these hacks ❤

[@laura3619]

As always the best tips..❤

[@kerileeflores-bh5yi]

Thanks for educating us. ❤

[@sihlev]

I've applied for a call centre job and the response they gave me is quite promising , when they take me I'll continue watching your videos everyday , they really are helpful.❤

[@princess_pearl5]

Omg! you are a God send. Thank you so much for this video. Please try to make more videos like this with tricks and hacks.

[@josehpined.twachter7797]

Im learning a lot from you. Thank you for sharing about Magical.

[@Thanks2Life]

Thank you! I wish the best for you!

[@ronaazarcon4438]

Thank you for the tips

[@Triplets.TresMarias]

Thank you, you're awesome!

[@princefx5699]

when the HR told me my role will be in non voice account as messaging/chat/email support, Im very fortunate that your video come up about chat support. Hoping more on this about non voice account

[@CebuanaTv]

LOVE YOUR VIDEOS . IT REALLY HELPED ME A LOT IN MY CAREER AS A CSR .HERE IN CEBU IT PARK... #QUALFON

[@KelvinShowTV_]

Wow !!! That is super cool !!! Thank you

[@kristineantonio8945]

Love it!!! thank you😊

[@1matim]

thanks, good video

[@samuelbandolajr7594]

Detailed tutorial video 👍

[@gossamerdreams]

thanks. but i don't think we're allowed to download this though.

[@obensonjustin1440]

I do love you Ma’am you are so amazing

[@ell4919]

I use Magical!

[@dynamariet]

Miss Kwestyon. I am also in chat support channel. I just want to confirm, How about if that magical is not accessible on our work system, can we download it in incognito so that we can use it? I think that's more efficient especially when we were having a dual chats, It's really hard to tailored fit to our responses especially when our customer is very furious about his/her concern.

[@Kwestyon]

To my knowledge, you can use Magical in Incognito mode but you still need to install it on the main Chrome browser. If you really cannot install it, I highly recommend bringing it to the attention of your Team Leads. Once they find what it can do, they might allow the IT to install it on your whole team's browsers.

[@Kwestyon]

According to some comments here, some call centers in the Philippines are actually already using Magical. So, if you bring up its usefulness, your TL might just listen. Show this video.

[@dynamariet]

@@Kwestyon Thank you for that information, Miss. I'll tell my TL about this because most of us are having a hard time to target out ACT since half of us are freshies. Thank you!

[@Kwestyon]

@@dynamariet Sure thing! What's the maximum number of chats do you usually handle?

[@MariaAnaServera]

more email support content 😊

[@goromajima2435]

My nesting starts later! Wish me luck hehehe

[@Kwestyon]

Good luck! You can do it.

[@arjaysaren]

Im a newbie in CSR industry. Could you give me some tips on how to be a good call center agent. Im having a hard time with my probing questions

[@laleymantring6767]

Can you make video po about the duties and responsibilities of an acquisition manager in a real estate

[@melshane862]

Pero miss mostly hindi tlaga pumapayag dahil kung ano lng yung tools na ina-approved nng may ari ang pinapagamit po.

[@katherinesweeney9239]

hello . ask ko po baka may alam ka na productivity app na no need to signed up? hndi po kc pwede ung ganito sa amin na need mag signed up.

[@Kwestyon]

Talaga? Wala eh. Need kasi mag sign up para ma access mo ang templates kahit saang computer.

[@earlpatrick411]

Hello Ma'am Sheina! I have a question: "What is the english of suman?" I already searched in Google and to be honest, I wasn't convinced by the provided answer. 😅 Thank You Ma'am Sheina! Have a great day!

[@Kwestyon]

Lol i guess it's just "suman" since it's a Filipino word. 😅

[@earlpatrick411]

@@Kwestyon thank you Ma'am Sheina! I have a interview this coming Friday at Alorica Davao. That is why I'm panicking right now what is the English of suman. 😅 Thank you Ma'am Sheina!

[@Kwestyon]

Good luck!

[@mylifeinpakistan8595]

Wow can I have you're script too pls I need script so I can read anytime I want im practicing now and soon try to apply once im ready pls thanks.😊

[@fabulousboii5551]

How can i use this for voice account

[@Kwestyon]

Hello, it's at 19:31.

[@tyronefg6761]

Notificatyon squad 👍🏻

[@MalditangBisaya]

Parang boses mo po yung sa advertisement sa Spotify

[@rodelioramonjr]

Can you create Ate Sheena for Voice account naman po?

[@krystareimaon2950]

Sad to say I didn't pass 😢

[@roselynsibay3058]

How I wish our company doesn't block this site😢

[@Kwestyon]

I don't see why they would if it's this useful to their agents. I've heard of some BPO companies outside the Philippines already using this. If for some reason they do block this, I suggest introducing this to someone higher up in your company (like your Team Lead) and demonstrate how helpful it is. It's a Chrome extension so as long as you use Chrome, you can use Magical.

[@pie1485]

❤

[@mailyna.mendez1706]

♥️

[@ronaazarcon4438]

Ms kwestyon.