Tips to Handle Difficult Situations | Mock Call Feedback

ABOUT THE VIDEO: I shared my feedback about the call center mock call practice video (interactive session) I published last time. I also shared my insights and tips about how to handle difficult situations.
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[@ReaNinja]

Please note that some of my observations and tips may or may not be applicable to your account so please check with your trainer or supervisor. :) Here's the link to the mock call video: kzbin.info/www/bejne/bHnbeWaHYshqsMk Link to the entire mock call playlist: kzbin.info/aero/PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6

[@nerissagorospe3880]

A charming lady and a God given blessing to us for sharing good and informative videos.

[@ReaNinja]

Thanks for your kind words Nerissa. Happy to help! 🙏💗

[@merseanadanza7906]

You are such a blessing Mam.. I have passed my interview because of your videos and will start my training nextweek.. Keep on watching your videos.. Thank you sO much.. God bless you always😍🙏

[@95momma]

Please keep them coming, your videos are GREAT, thank you❤❤

[@xxbabydeenguyen]

You have the best videos! Really helps me with my job as a new call center agent

[@ReaNinja]

Happy to know that ❤

[@BlaireBustillo]

Another great evaluation of the call Rea. =) This is very helpful for everyone who are aspiring to be a more effective agent. Great job =)

[@ReaNinja]

Wow, thanks Blaire!! Appreciate it. 😊🙏

[@excielantonio9934]

Thank you for sharing us your thoughts .You help me so much how to make myself confidence for my interview

[@ReaNinja]

Glad to know ❤️

[@jonathan2715]

your such master did you know that? cause i am just realizing at my current job and with the help of your videos the importance of pasive voice, you have clarified my doubts

[@ReaNinja]

Hi jonathan, glad to help! Thanks for watching my videos. 🙂🙏

[@winstonb.klietzjr.1516]

I wan't to apply to a call center near my location . but I'm scared because I'm not a fluent speaker. what can you advice to me? thank you for your response.

[@ReaNinja]

Hi Winston, practice makes progress. To answer your questions, you may go to the home tab/page of my channel and check out the playlists. I answered all your questions there. 🙂💗

[@cshardyyamit8014]

Perfect timing for this, cause we'll have a validation mock call later. And this really helps, thanks as always Ms.Rea! Goodluck to us.🙏

[@ReaNinja]

Yay!! Happy to hear that. 😊 Good luck on your mock call. 🙏

[@jeromeacol7654]

Hi Rea. Could you give me samples of script I can use when a caller asks for a call back time for a new case just created, specially on my account where we are refrain from providing a specific time for a call back? I am looking forward to hearing from you. Thanks a lot.

[@kennethclaros7712]

Thank you.

[@meloniewellington7261]

True

[@judylefavour9873]

Thank you Rea.

[@ReaNinja]

You are so welcome ♥

[@95momma]

I listen to your tutorials more than my mgmt & i'm in the states❤

[@ReaNinja]

Thank you. Hope my videos help ❤ stay safe.

[@josephramos980]

Great input ma'am very precise and informative topic. All that what you've said was so true and really happening in an actual call on a daily basis. Tackle what do's and dont's during the call, the main thing is you must know the product itself, the tools the you've been using in this particular account that you wherein, know the company policies and the account in general. Overall if the agent consider of those things or factor it would be easy for him/her to take call in casual way. Btw thanks for the tip ma'am keep it up you help a lot of people that's who are new in this kind of career especially me😅😃👍👌best regards

[@heyitsmamashai.5768]

Hello, Rea. Do you have a video for service mock call/nesting? Hmm scenario is customer will call kasi he or she received a wrong item or broken item. Any tips on how to handle it? And sample script. Thank you. 😊

[@syedamishalkazmi848]

I always unable to write their address. I always ask them. Please repeat etc

[@razlynrazal7037]

Hi Ms. Rea can you help what you usually do with your fcr I'll always have struggle with that metric😞

[@ReaNinja]

I'll do my best to create a resource for that. :)

[@winstonb.klietzjr.1516]

thank you very much

[@ReaNinja]

Welcome 😊

[@95momma]

Rea can you PLEASE post a video on verification when it's a non-ivr call please?❤

[@ReaNinja]

Do you mean not authenticated by the ivr?

[@95momma]

Yes like for example if caller calls for children or caller is not on policy, thank you Rea for taking the time❤

[@jennydemaosa1181]

Can you refer me DTV account or internet this is what I was trained for.thanks

[@shielamarieloquellano9334]

i really love all of the video tutorial Maam, what's your facebook page po?

[@ReaNinja]

Thank you, Shiela. Just search Rea Ninja on FB ❤

[@shielamarieloquellano9334]

@@ReaNinja thanks Rea Ninja

[@kayesunga6552]

Hi Ms Rea, gawa ka po ng mock call about collection department.. Hope you notice me

[@ReaNinja]

Try ko to include it. 😊

[@kayesunga6552]

Thank u Ms. Rea Godbless

[@zebes2694]

What if you're man with deep low voice and the client is a guy

[@ReaNinja]

🤔

[@lesteracedera614]

t-mobile ka po?,

[@ReaNinja]

Nope 😊

[@felisanavia2318]

The tools that assign on me us so hard to handle as a first timer. And i just failed in one of our mock calls a while a go.. What can you advice me po..

[@ReaNinja]

Keep learning and moving forward. Practice mo pa yung tools nyo. Sanayan lang talaga yan sa navigation. The more you practice, the more you master it. 🙂

[@felisanavia2318]

@@ReaNinja kaso available lang yung tools inside. And also can you give me an advice how to remain calm in taking calls.. Kasi po kinakabahan talaga ako call simulations plang..

[@ReaNinja]

Hi Aya. Not sure if you've watched this na? But for mock calls ito. kzbin.info/www/bejne/pqHUoaigh5aEnNE For real calls, i still have to make a video..🙂

[@hanimahassan3426]

Your my motivation why i want to join this industry Advice me pls Im a Newbie VerizonTelco acount big salary Office depot retail acount small salary Saan ako hndi mahihirapan. Your Advice would be very helpful. Godbless ms.reah

[@ReaNinja]

Depende yan kung ano ang strengths mo. Saan mas pasok ang skills mo 🙂

[@hanimahassan3426]

If others can do it i can do it... Motivation and work hard it can possible.😉👍👍👍

[@jhunbrixniegas3257]

Hi there Rhea..pls help me at my billing account pls? Newbies here