Car dealership sued after being accused of scamming customers

[@orbscorbs]

What would be more newsworthy is a car dealership that doesn't scam its customers.

[@smith7388]

Agree

[@MessyPointedBlob]

They exist, they just won't make the news. Lol

[@orlandominichiello]

@@MessyPointedBlob They can charge whatever but buyer can just walk away, ask ODP.

[@sengyang6780]

No car dealer that doesn't scam its customers.😊

[@Jan96106]

@@MessyPointedBlob Where?

[@gopropeterchockey]

Car dealership dishonesty is as predictable as insurance companies creating loopholes in their policies to avoid paying out claims.

[@dreadfuldonkey]

I say Fuck both of them why doesn’t somebody come up with a better insurance program, send State Fuck Farm packing

[@jerichosamurai]

Are disgruntled customers also predictable?

[@stickyfox]

@@jerichosamuraiEasily predictable, yeah; it's typically caused by the business practices mentioned in this video.

[@jerichosamurai]

@@stickyfox Those disgruntled customers bringing their two AR-15 pistols and 1000 rounds of ammunition to the dealership. IS THAT PREDICATABLE TOO?

[@joefer5360]

Give it a couple of years. That's not predictable....yet. @@jerichosamurai

[@Dbk416]

The fact that the Attorney General is SHOCKED that a car dealer is adding junk fees is shocking to me.

[@MiguellolTV]

these people in power have no fucking idea of how regular citizens live. the disconnect is insane. politicians should NOT get paid big wages. it is a service they are doing, for the people, for a better future. those big wages they get, only attracts the worst kinds of people. there are people financing vehicles with 100,000 miles that are 7 years old with up to 15-22% interest after putting 2000 down, through special lenders that dealers have. in some states, it is illegal, in others, anything goes. the whole time i would say the pledge at school it was a lie, it is not one nation under god, it is 50 nations plus territories under Profit, with hidden fees and injustice for most.

[@yappering]

Lol. This was possibly the dumbest news segment ever

[@wagyu_killer]

big corporation play games and they can get away with it

[@Joker-yu5kp]

For real😂

[@mikeallen5907]

I mean you voted for these liberals when you’re going to the dealership he has Joe Biden merchandise everywhere. I’m never going back again. It already made me uncomfortable liberals always do.🎉

[@user-hk5wx5op9u]

It's not just that one dealer. It's EVERYWHERE.

[@smith7388]

Glad you mentioned the name of the dealership; people need to know especially if there’s no consequences.

[@Novastar.SaberCombat]

Of COURSE there aren't any consequences! It's a FFA in America. Crime is just another bloody hobby for politicians, CEOs, MFCs, internet "personalities", etc.

[@acanadianfarmgirl2667]

Plus the owners name and photo would be helpful.

[@Itsisawnotiseen]

People need to know that all dealerships scam buyers.

[@StopLyingAlready]

OMG, a dishonest car deal? Who could have guessed? Wake up people. They’re as ethical as politicians.

[@iamgermane]

I have heard worse. How about a car dealership that posts phony job openings to sell cars!?!?

[@larrybruce4856]

I agree------would you buy a used car from Joe Biden ???

[@paulrasmussen8953]

You expect it from use car dealer not an big car dealer

[@brianklamer3328]

Sleepy Joe would forget the asking price.....@@larrybruce4856

[@101stairborne6]

@@larrybruce4856I would trust trump LESS than sleepy joe that’s for sure !

[@naveedrehman2987]

I’ve never met an honest car dealer in my life.

[@chimichanga6089]

All dealerships are thief’s It’s crazy how they are allowed to mark up the price

[@86LukeM]

Thieves* Not all of them. Used to work for a dealership that was family owned. It was more likely the hourly paid employees got shafted. Even worked at a Hertz dealership for a period of time. Nothing can hold a candle to Drivetime and Carvana... once there was a girl who came in to have her recently purchased Mazda looked at from Drivetime. Said how much it sucked to already need work on it. Then talked about how if she didn't need the car she'd get rid of it. They had her interest rate so high, that she'd pay double the price it was sold for... Carvana isn't any better. At the dealership I worked at there was an A3 that came in. Curious on how carvana inspected their cars before sale... this was post delivery like the drive time car... the tech told me "it's junk. It's junk." Implying the car likely never been looked at and just thrown up for sale.

[@jonwear9791]

No law that is why.

[@USIscreaminEagles]

They can charge what ever. Just walk out or don’t sign if you don’t like the price. If something criminal they need prosecuted.

[@adobebackyards4000]

They even tell you before you order a special vehicle that they will mark it up when it arrives, pure bull shit

[@mattp4079]

Occurs at every dealership, but most stealership owners contribute heavily to local politicians and charities. Theyll end up paying a $100k fine and continue to rip people off.

[@deans-rewind2882]

Thats no small fry, that was a Attorney General

[@alanhughes5868]

$100,000 fine is kind of hefty.

[@Jan96106]

Or no fine at all.

[@chrisa.8175]

Listen unless they are closed down.. and not allowed to open in our state.. then a fine will not stop them

[@4seeableTV]

Reminds me of the old newspaper ads with a great price on a vehicle. But you looked at the fine print and it always said "1 at this price".

[@noid9798]

Criminal charges are needed

[@larrybruce4856]

Suspend their dealership license for 6 months.

[@BestMods168]

No. You should be charged for allowing them to do this.

[@analogman9697]

...for nearly every corporation in the US.

[@jonwear9791]

Shut that f cking dealer down.

[@user-ur2jw6sg1l]

This is exactly why I kept my old car. I was ready to purchase a new car, and the salesman and car dealer tried to scam me. I think it would be a great idea if the customers could purchase vehicles directly from the car companies. Salesman and car dealers have taken advantage of thousands of people.

[@renegadepyro726]

The day ANY dealership doesn’t try to scam their customers, is the day hell freezes over

[@ballistic350]

Facts... all the stupid add ons..they claim would benefit you lol

[@Dennis-eo3bn]

@@ballistic350 you mean i didnt need all windows etched and nitrogen filled tires?

[@Me97202]

A car dealership misleading or scamming their customers? There’s a first. 🙄

[@101stairborne6]

@Craig-yu9otyou guys know they park their personal vehicles there right! They have families also. Just follow them home and let the fun begin!

[@juanc5149]

We need to remove all laws that prohibit direct sales to consumers from the manufacturer.

[@yummm8775]

But this is a used car.

[@ZtyIe]

Would never happen, too much consumers and money for a manufacturer to do. Plus don't you realize the manufacturer makes more money when the dealership buys it from them and they get a cut of the profit. You don't realize it, but they are the messenger. All the other guys get more money out of it too. I.e banks, lenders, manufacturers, etc.

[@juanc5149]

Manufacturers sell at invoice. That’s it. They don’t make shit for anything above invoice. It’s no different than a retail store selling goods. Anything sold for above cost is for the retail store to keep. If they sold at msrp, they would keep the profits from selling at invoice. (Because manufacturers cost is lower than invoice.). Plus additional profits of msrp. They could absolutely take the running costs of dealerships and turn a profit. It would probably be more streamlined as well.

[@ZtyIe]

@juanc5149 Yes and no Manufacturers give out unit bonuses to dealers depending on total units sold. That's because they are profiting off of cars sold after the fact. They wouldn't give dealers bonuses for no reason.

[@juanc5149]

@@ZtyIe Unit bonuses are given because profits multiply per each additional unit sold. You can’t make a logical argument that a car manufacturer would lose money, if they setup their own sales and vehicle repair and maintenance department, because then car dealerships wouldn’t profit, they would be operating at a loss. Other than initial start up cost, there would be additional profits for manufacturers to have.

[@Arestkaramazov]

Is really difficult not to be scammed by a dealer.

[@chrisjoe187]

When is the last time you bought a new car?

[@Jodyrides]

I worked at a dealership. One night as we were closing up. I was waiting with the owner and his son at the front door until the alarm system could be activated. The son was telling the Father , they should mail out coupons to people that have bought vehicles from them giving them 20% off any accessories buy.. The father stood there, thinking with that 1000 yard stare, rolling it around in his mind. Then he started slowly, nodding his head. Yes, then he said this which shocked me. “Yeah, that way, we get a second chance to kick em in the balls”--he said that with a cold blooded blank expression , he did not smile, his son did not smile after that statement either.. I was shocked at that approach to business by the owner, who always seemed so friendly, and he was such a great handshaker and backslapper, smiling in the customers faces all the time.. I guess that is what, being a risk, taker, businessman does to you..

[@luigi55125]

"Car dealership accused of deceiving customers" In other news, water is wet, and the floor is made of floor.

[@skexzies3673]

Pull their business license and shut them down!

[@restlessunicorn3779]

Shut them all down!! Go online and allow people to buy cars.

[@wturner777]

@@restlessunicorn3779Sadly the law prevents us from doing that, with the exception of Tesla. Lawmakers need to repeal this law so we can buy our stuff directly online and purposely put stealerships out of business.

[@jonwear9791]

Yes sir right on.

[@wturner777]

Damn straight!

[@emjay2045]

Never !! Scamming is the American Capitalist way

[@richard-mai]

THIS DOESNNOT ONLY HAPPEN HERE, BUT EVERY DEALERSHIP. I HAD THE WORST EXPERIENCE LATELY BUYING A USED CAR IN SOUTHERN CALIFORNIA. SOMETHING NEEDS TO BE DONE ON A NATIONWIDE LEVEL TO PREVENT THIS.

[@hollowfragment237]

SoCal has the worse dealerships fr avoid Honda world at Downey they scammin for preowned Honda civics

[@bobnguyen224]

The best is don't buy it then you will have no complaints! 😂😮😅

[@user-pt6iu7xq2l]

In Alberta a friend had his car inspected before going on a very long road trip. He noticed a very minor issue and went to a different place to have the issue fixed. They told him he had a broken spring and it would cost $500 to have it fixed. He went to a highly rated mechanic to have him do a unbiased inspection. The top rated mechanic found that the tire shop was not telling the truth that there was nothing wrong with the springs.

[@JayTee2985]

If you see an ad for $15k car, you go into the dealership and they told you that same car you is now $20k with add-on fees and before tax. Tell them to have a nice day.

[@user-be9ql9oe4l]

All car dealerships should be sued ..

[@archie_bunker]

agreed 100 percent. they are all crooks

[@user-xs5bl9dy6d]

Without a doubt. They'll sell you a car with over 100k miles and trap you buy selling you it and force you to send it back to have work done,which will cost you much more

[@user-iv2ky8te9p]

True😮😮

[@wturner777]

Exactly!

[@dablocishot77]

Went to a Honda dealer a month ago to help my mom get a car. They wanted 11k for a 2013 Honda Civic and tacked on fees totaling 22k. Warranty’s and Nitro Fill and Window etching totaling 22k. I spent like 5 months trying to find her an affordable car just to go look at this particular one and that’s what they wanted. These dealers ripping folks off.

[@brunoutechkaheeros1182]

nitro fill? did i read it right?

[@brunoutechkaheeros1182]

nitrous oxide?

[@dablocishot77]

@@brunoutechkaheeros1182 Yes Nitrofill. First time I ever heard of it. I had to google it at the dealer. It's some sort of Tire inflation stuff that is suppose to help the tired last longer. Not 100% sure on what it is exactly but I know I didn't care for that. Googling Nitrofill 1 word not 2.

[@spoderman2082]

$22k for a used 2013 civic? You got got.

[@vce.john1734]

@@spoderman2082l 2022 year I was in market for an accord so i found one with good price so we went there they did pricing for us the listing price was 25k then came out 33k for an 4 year old accord 2019 accord sport for 33k I could’ve got an tesla or brand new Camry xse with every option they got so we went to an another one with same car year and trim their asking price was 25k I only have to pay 2k over the asking. Price after 28k later I still have the car best find I ever purchased but I wish I got an tesla or Camry xse but oh well I’ll wait for an model s plaid as next car.

[@thetinysideoftiny7625]

Exact same thing happened to me at a local Chevrolet dealership in Phoenix. I turned them in to the federal trade commission (FTC) and the AZ attorney general for federal loan fraud. I got over $3,000 back and the slimy dealership bought themselves an inquiry into loan fraud. Investigate your car deal and fight back.

[@nicolucci666]

Same thing happened to me at a Chevy dealership in Phoenix! They gave me a measly $2k back but I was able to trade the car in at another (non chevy) dealer and made $3k. Regardless fuck Sands Chevrolet!

[@rrosen7370]

I’m sure this is not the only dealership nationwide.

[@spike178]

We live in a evil pathetic corrupt World.

[@davidmarks5400]

It's now the rule everywhere not the exception.

[@archie_bunker]

agreed, so much corruption all over

[@larrybruce4856]

When even your president tells you "you can keep your Doctor, you can keep your healthcare" or your president tells you "I'm going to pay off your student loans", or your president tells you "the Southern border is closed' ---and you know what your president has told you is NOT true but your president lies to you with a straight face. YES ! ! ! We live in a corrupt World.

[@rickhammond2473]

You got it local politicians the Government and corporations ruined America.America operates off of fraud.

[@BestMods168]

A world you help create

[@RoughRaiders13]

I've been in the auto repair industry for nearly 30 years. There's a reason us mechanics call them stealerships. No car dealership is your friend. Don't ever believe anything they tell you. If you must go to one, go with a pre approval from your bank or another lender. Do NOT use their financing. Car dealerships are literally in the business to maximize profits from their customers and will do anything to get it.

[@georgevavoulis4758]

Maybe we should buy directly from the factory .

[@analogman9697]

I trained in car sales. They spend two weeks teaching you deflection techniques. Ol' Gil on the Simpsons called it the "dust and bluff" I believe.

[@melaniexoxo]

Often mechanics arent much better

[@ANGELSURS]

Kind of like human resources is not your friend

[@Lucaldinho]

The biggest scam was selling them a Nissan.

[@nospamallowed4890]

We need stronger laws nationwide to prevent these behaviors, not just for used cars but also new ones. Or... allow manufacturers to sell directly to consumers.

[@LilSebastian_]

There are laws.... hence, going to court over what happened. They just don't care about breaking the law.

[@PATW0LF]

I usually try to stay out of the comments but you have no idea what you’re talking about. The cars in question are used vehicles. Manufactures sell new vehicles and they sell them to dealerships as they build them. If the deal threshold weren’t buying in bulk the auto manufacturers would go out of business and all of the employees. Cars would be made to order and take years, the entire system would crumble. Certified pre owned doesn’t mean that EVERYTHING was fixed. It means that the vehicle meets the criteria of being certified. The news channels are just like Hollywood. They know nothing about how the real world works but pretend that they do and people like you listen to them because like them you too are a fool.

[@iamgermane]

I have heard worse. How about a car dealership that posts phony job openings to sell cars!?!?

[@BestMods168]

No

[@BestMods168]

You dont need laws. You need to get screwed because that's what you voted for.

[@ultimatedouchebag6760]

All dealers are scammers

[@Jonathon10]

I’ve worked at 3 major dealerships. All of them scammed and screwed their customers, and mostly everyone was in on it. I remember selling my first car, and I was pretty much directed to do whatever I had to do to sell this particular car to this lady. We took it in on trade for $4500, had it marked $12,999, and by the time she left the finance office, she paid almost $22,000 for that car. But that’s not even the scamming I’m talking about. They should investigate every dealer in the US. You’d be surprised at how much fraud and embezzlement is going on.

[@Jan96106]

No, I would not be surprised. What is irritating is that states let them get away with it.

[@dejankaran3640]

Thank you to officials and people reacting and doing something about corruption.

[@nldm561]

LOL. You think something will come of this? Try again and check in a year. Mr politician probably gets a new donor to fuck off

[@feetincheseighths]

Its a public display, Nothing more. No one will get shuttered or jail time.

[@user-uq6tl8sl2g]

Shut down the dealer

[@glennjthompson332]

Shut it down!🤥(stealership)💸

[@rafaelm.2056]

I recently learned that Certified is meaningless. I have a friend that used to work at a Honda dealer. He told me that sometimes they don't do inspections because techs don't want to do them. The reason being is that they don't make any commission on inspections. Service writers hate scheduling certified inspections because of the same reason, and those cars get in the way of earning commission because they can't write up a service for a customer when an inspection is in the way. It's all about greed and money.

[@fdjt241]

Yup, been a tech since 78..us techs got no pay for inspections so we did not do them. The ones that did do inspections were the part time oil changers who had no certifications

[@TobyCostaRica]

CPO vehicles get extended warranties.

[@fdjt241]

@@TobyCostaRica that you must purchase

[@minkwelder]

@@TobyCostaRicaI was hoodwinked into an extended warranty on a new vehicle and, when I read the fine print, I found out that they reserved the right to install USED parts. I had a hell of a time getting them to agree to refund all my money and then had to threaten them with small claims court before they would refund the sales tax on the amount.

[@GS-zc4sk]

Certified is just a window dressing to move vehicles

[@tommooe4524]

What a shock revelation…..it has only been going on since the first car dealership was opened

[@solice8844]

Bring a tape recorder with you at all times. If they object they want to cheat you and won’t honor their advertising or promises.

[@selena7065]

Why do the customers pay it? Ask for the vehicle price and if they tell you there is a ridiculous inspection fee for $5000, doc fee for $800, etc., simply don't buy it.

[@restlessunicorn3779]

Well obviously, they don't mention it or it's hidden in the bill of sale or warranty text. The way this car dealership thing is going we damn near need to hire a lawyer when buying cars.

[@nicholasnissen1547]

They all are doing scummy things at dealerships everywhere. Like adding market adjustments where it almost doubled what vehicle is actually worth.

[@tireflipper8000]

These dealerships are criminal, they charge a $999 processing fee. They charge a government fee whatever that is the last two vehicles I found online I called the dealership and asked them for an out the door price. They sent me an outdoor price and the price of the vehicle online is $47,000. The price of the vehicle in the outdoor price breakdown is $49,000. These dealerships need to be kept in check. They’re criminal.

[@wsmith3849]

This has been going on forever. It’s just gotten worse since corruption is now socially acceptable by businesses and politicians. The economic arrogance of businesses and their pricing shows how far they’ll go to take our money while slapping us in the face.

[@moogs]

“Certified” is the first sign to walk away.

[@restlessunicorn3779]

Yup, Dave Ramsey said it best.

[@anthonymartinez4307]

The criminals are beyond predatory behavior it’s seriously disgusting.

[@sharbymj]

And no one does crap about it! Politicians are supposed to be working for the people. Make some damn laws to prevent this predatory behavior!

[@rontait6183]

This should put them out of business. How could anyone buy a car from them and not think they are getting screwed?

[@williamholcombe31]

They all do that ! All over the Country ! 😮

[@srobeck77]

to that degree, um no sorry they dont. get off the soap box bruh your drunk

[@kb1kos]

I never sign anything before seeing the bottom line.

[@alexshatner3907]

The bottom line is the agreed price, but they still get charged more

[@restlessunicorn3779]

Even then the price can be hidden in the service contract. Although the price in the bill of sale is _________ After 10 days $2k will be added for the subscription of ______________________ and heated seats.

[@YOUR_MOTHER_WENT_TO_COLLEGE]

I've worked in sales for 2 major big name Japanese dealerships in my younger days and both were horrible experiences, they literally pay you nothing for selling new cars and practically force you to push used cars on the customers to make a decent/good/great paycheck. I seriously don't know how all these big name dealerships aren't being sued on a daily since scamming customers first started in this business.🤦‍♂

[@milfordcivic6755]

Used cars have always been the money maker. Dealerships only make about 2-5% off new car sales, which is why they add on $2000 worth of junk add ons like paint sealant and fabric protection.

[@mikedennington8856]

so many dealers are doing this and action is needed to stop it

[@AllenHanPR]

They need to make a law, as a dealer if you get caught scamming once. You lose your ability to sell cars.

[@glennjthompson332]

Right!🤔

[@jackjohnsonjr9925]

Certified pre-owned means they give it an oil change, top of the fluids and air up the tires. Then put it on lot as some well inspected vehicle.🙄

[@restlessunicorn3779]

Society I tell you

[@Budvb]

This happens more everyday… laws are useless if no one enforces them.

[@NutellaCrepe]

Yep, had the exact same experience at Stevens Creek Nissan in San Jose, CA. I was buying out my lease and they kept trying to make me look at the monthly payment only, even though I have eyes and can do basic math to see that the numbers don’t match up. I had to storm into the manager’s office and demand the manager stop sending the salesman back and forth if they aren’t willing to take the extra useless coverages off as I requested multiple times. Always, always put whatever number they give you into your calculator and make sure it doesn’t include anything you don’t want before you sign anything. I have since sold the Nissan and switched to a Tesla because I swore off shopping at any dealerships. All I had to do is click on the one I want at the advertised MSRP, pay a deposit online that’s no more difficult than shopping for shoes online, then they tell me to submit insurance and final payment before telling me to go pick it up. No negotiations, no upsell, no wasting half a day at the dealership. It’s exactly how car buying should be. I’d vote for politicians that support repealing car dealership franchise laws that block manufacturers from dealing directly with the customers. This middleman industry has run its course and it’s time to let it die.

[@larrybruce4856]

Suspend their dealership license for 6 months as an example to other dealerships and businesses, this is what happens when you scam the public.

[@chrisa.8175]

Ban them from ct state for bad business practices... that will do the trick. And put a scare in the other stealerships in ct. If not waste of time!!😅

[@jondoe9596]

Literally every dealership is doing this. They quietly include small addons to jack up the final out-the-door price.

[@silverdale3207]

But wouldn't the customer have to agree to pay those add-ons before purchase, so it is then a willing buyer/seller transaction, surely you don't pay for it, then unknowingly get charged more later, it might be unethical but I can't see how it would be a scam.

[@jondoe9596]

@@silverdale3207 It isn't legal, but they still do it. This happened to my niece last year. They went in for a based model Civic, and just before they sign, her mom saw the itemized list included scratch protection film, and some sort of anti-theft system lock, for an additional $550. When asked to remove these 2 items, the dealership told them they don't have any units without those addons already installed in stock. Since they already spent so much time test-driving, credit checking, they just bit the bullet and signed the contract. Throughout the whole process, the dealership never once brought it up, or ask if they wanted those addons. You gotta catch these yourself.

[@danedefense2046]

A buddy of mine took his car into a Chevy dealership for a recall repair. The next day he gets a call that his car is gone and the manager had the audacity to say that technically they’re not liable for it and proceeded to act like he’s doing him a favor by giving him a lowball offer.

[@sunshine22glamorous56]

I'm actually going through this YESTERDAY at NISSAN CONYERS IN GEORGIA...also made a police report and while in the process of calling 911 the GENERAL MANAGER went ahead and FIRED the FINANCE MANAGER that FORGED MY SIGNATURES and UP MY SALES PRICE AND SUBMITTED A TOTAL DIFFERENT SALES CONTRACT CHANGING MY MONTHLY PAYMENTS HIGHER THAN WHAT MY ORIGINAL CONTRACT HAS.... but Firing him didn't impressed me because I'm still gonna SUE NISSAN because the INTEGRITY IS GONE AND I STILL FEEL VIOLATED.

[@jayyoung778]

This is one industry I wouldn’t mind getting rid of. I say order it online and pick it up

[@alexshatner3907]

You even know less what you are getting online, cuz you are not there to physically see it

[@makojuicedaniel9307]

Lmao yeah that would have a lot of other problems like getting a complete lemon then instead of being able to return the car you have to ship it back and forth at great expense to arm wrestle the crooks that scammed you.

[@restlessunicorn3779]

I agree !

[@restlessunicorn3779]

@@alexshatner3907 You can still book an appointment to see the car but purchase it online only. Basically just like how Carmax is doing. Everything else is online dealerships need to go online too. Finance department needs to be obsolete.

[@restlessunicorn3779]

@@makojuicedaniel9307 You still can buy lemons even by looking and inspecting the car. Buying used cars has always been a hit-and-miss. Similar to buying clothes online. You buy it online because it looks nice. If it comes to your house you don't like it easy return. But buying cars is different. You damn near can't return any car without a huge fee and hassle. Car dealerships just need to operate like Carmax. I think they got 30 days and if you don't like it money back guaranteed.

[@user-xw8lo5pv4r]

This doesn’t happen at every dealership. I worked at dealerships over 40 years and some dealerships if you bought something like a warranty we would show the price up front and before you went into finance. The problem is who checks the dealerships to make sure they are doing everything by the book. Like everything else the government has agencies that never check only when their is a complaint and this goes for restaurants, insurance companies who checks them. They only check them when it’s to late.

[@shanoukgaming6763]

I can assure you many dealerships do this. Certified preowned doesn't exactly mean much of anything and is not what many consumers think it is. And most dealers won't spend the cash to have them properly certified until the sale and they pass the inspection charge on to the customer. Nearly all the back-end charges are this way. For example, window etching for theft prevention often isn't applied to a vehicle until it's cleaned and brought for the customer. And many times it's not even done but charged anyway. Granted 5k dollars is a lot for the inspection so they were clubbing them on the head with that price as well. When you go into the back office at the dealership that is usually where they start nickel and dining you and clubbing you over the head. Free oil changes are never free either it's in the fees. And the interesting part is even though dealers scam people and overcharge them for buying a car they make their money overcharging for service.

[@truspirit1925]

They're all doing it , they all need investigated, that 21 pt inspection bs is exactly bs.

[@Heatherly3102]

Car dealers attract the scummiest employees

[@poughquagpops3379]

scummiest employees

[@Heatherly3102]

@@poughquagpops3379 that’s actually what I meant I just worded that wrong lol.

[@poughquagpops3379]

@@Heatherly3102 As I thought you did. Way too much of a salesman's income is tied to how much a customer gets scammed before they drive home with their new or used car. Too powerful an incentive to hose their customers for every nickel & dime.

[@Heatherly3102]

@@poughquagpops3379 It even goes beyond that. When I got my new car I went back to the dealer because I needed the tire lock thingy which they didn’t put in my car. The asshole guy implied that I was the one that maybe threw it out by mistake because his people “always” add it in cars. As if this pos owner monitors his employees 24/7 and thinks that human error doesn’t exist within his place and they can make no mistakes. I know damn well for a fact that I didn’t throw it out and I’m the only one who touches my car. His ego just couldn’t admit any wrong doing.

[@Oneofakind91]

for sure, highscool and college dropouts

[@ShalowRecord]

Honestly I wish we can get rid of car dealerships and just have mechanic shops by the manufacturers to repair vehicles. They have cars on display but at msrp and no sells man. There’s a touchscreen and if you see the car you like, you click on it and add any options you want.

[@dwave81]

Here in my town dealers were leaving wide blank spots on all the paperwork that customers would sign. Afterwards they would run the documents through a printer and place text in the blank parts with extra fees and terms beneficial to them of course. These were not the buy here, pay here dealers, these were most the major brand dealerships. When it went to court they would say that the customer read through everything and signed it. At least now everything is digital and if you finance through your own bank or credit union, they have someone scanning the contract.

[@user-lx9jm1wo3h]

Dealerships have been doing this for many many years. They have a lot of different methods, but essentially all the same. Most common one is they list vehicles that were sold a while ago, but they dont tell you that till you get there and then they try get you into a similar vehicle for a little more money.

[@commonsenseisntcommon1776]

We must dump the stealerships and buy direct from the manufacturers!!!!

[@wturner777]

Unfortunately the law wouldn’t allow us consumers to do that, except for Tesla. This needs to change. It would be really nice to order online direct and pick the exact features we want without haggling.

[@akumacode]

this is going on everywhere in the US, not just Connecticut. props to you guys for covering this

[@restlessunicorn3779]

I know right they need to come to Illinois too. I know a few dealerships doing the same thing. I also have pictures and screenshots of the bill of sale. I just never signed my name. So you want proof I got it. I see them fighting for Connecticut but they also need to fight for the United States of America! The easy solution to this is to take the middle man out which is car dealership financing. Let us buy the car online and pick up the car at the dealership. We don't have to sit down with anyone in the finance department. Just get what you paid for online and done.

[@BrianKim-ih4qh]

*next you’re going to tell me the IRS is screwing us* 🤯

[@TampaTec]

I went to Toyota dealership to buy my son 2010 used Toyota Corolla for about $9k. I went there and it had rotting weatherstrips, rust and faded paint on body, and broken light lens. So I offered 7k which was probably too high still for that condition but sales manager came back and said out door price is 10k because their service dept charges refurbished fee and recommended me to look at new cars so I left.

[@acmecompany]

Simply! You walk out! No deal if not as advertised!

[@robertchristii5017]

Car dealerships need to be made for repairs and ordering your vehicle from the manufacturer. If I can order a Tesla on a laptop with no dealer mark up. I should be able to do it with a Honda.

[@Blank5115]

No markup? 😂 Tesla just screwed its Model Y customers out of 30 grand by dropping the price of a new one below what the price of the used ones are supposed to be. Hope you like owning your Tesla because you’re now an OWNER of that for life. Imagine being $30,000 upside after a year of ownership…. Yikes. The vast majority of dealers aren’t asshats. The system works better than you could even imagine…….

[@carlmorgan8452]

Subscription charges to update what you have already purchased is looking to be the scam nowadays. 😒

[@restlessunicorn3779]

Agreed.

[@kaeru5019]

⁠​⁠@@Blank5115That’s the price for being an early adopter. Tesla finished building more factories so they have the capability of decreasing their prices due to lower productions costs. They’re also trying to get rid of their old inventory to make room for the newer models which are refreshed. It’s still way better than dealerships not decreasing their prices at all and marking them up for no reason.

[@Jan96106]

Are you kidding? They cheat the most on repairs.

[@Mr5083]

Stay Away From This Dealership let them close down.

[@msimrow]

Elite motors in Waukegan IL did the same thing to tons of customers with no reproduction. They are scum.

[@Hawk89gt]

These fees are ridiculous, but wake up. You better start suing every one out there. It’s pretty tough to find a dealer these past two years that are not throwing a $2000 or higher “inventory” fee on every new car.

[@YourPalQWERTY]

Yup, that stopped me from buying a car this last summer, found a mustang dark horse with the color and spec I dreamed of and I was approved by my own personal bank for the loan, but the dealer wanted to try and pump on another 13k of bogus fees on to the car. I was livid and flat out walked out of there.

[@jx4479]

I’m a dealer but these fees are just a result from regulators being dumb. Example: a bank charges a $1k fee to provide your customer with a loan. You cannot legally charge a bank fee to your customer, and you must also sell a car for the presented advertised price. Therefore the dealer would then only get let’s say 9k on an advertised 10k car. They have to come up with the 1k difference somehow. A dealer can legally charge any sort of other fee they want. So to make up the difference via a “inspection fee” so the net is the same to the dealer. All in all, everything would be better if dealers could just charge customers accrued costs in the deal. It would way more transparent to just say yo your credit is bad the bank is charging this fee to provide you a loan. Here’s the total breakdown, but regulators simply are just not aware of the daily workings of a dealer

[@restlessunicorn3779]

Let's not forget the paint protection and warranty fee that doesn't cover anything... Toyota got that real bad. And you can't cancel it.

[@user-me3cr9bb4d]

Let's not forget how they tell us you won't get the loan if you don't buy their warranty! Many people live paycheck to paycheck and saving 20,000 to buy a certified pre-owned car to get to and fro is out of their range. If lower income people could afford 20,000 for a reliable car I imagine they'd use it to buy a home instead of a car. At least that would lower monthly costs(rent) so they COULD SAVE MONEY. People but certified to find a reliable vehicle to find better jobs that aren't on bus routes!

[@khysor1832]

They did that to me and I canceled it within a week. Took me a couple of days to do so. They were giving me the runaround but I was persistent. They were so upset 😂

[@Seanpfree]

Same with Nissan of Murfreesboro in TN. Must be common with Nissan. Junk cars, junk cvt's, junk fees.

[@soldozer]

Know how a car dealer is scamming you? A: You're find yourself in the showroom.

[@mariusmcleod2487]

People are just now realizing this ? Every dealership does this and the FTC just put's on a smoke and mirrors magic show to make people think the FTC is going punish the stealerships when in reality they just give them a pat on the back.

[@KaylaHumphries-us8jq]

Ding ding ding Don’t leave out the part giving black 🍋 with no warranties Volvo of Greensburg pa did this to me….after they told the finance agency wouldn’t approve your warranty Come to find out the finance company said we approved you for up to 20,000🤦🏽‍♀️ I talked bad I said y’all stay telling fat white lies Petty Pennsylvania

[@Carl_McMelvin]

If the FTC was actually doing something useful they would be putting nearly every politician in jail. 😂

[@crazy-_-Beard]

This should be a national lawsuit

[@victorhugotorres83]

Whhaaattt?? A car dealership that rip off customers?? I didn’t know those existed🤦🏻‍♂️

[@djrez2107]

this goes on in nearly EVERY dealer.

[@rockitsurjon8629]

Whaaaaaat? A stealership has been dishonest?

[@joncuz718]

if dealership is not taking the Attorney General seriously, this shows you what type of corporation that business can easily get away with.

[@restlessunicorn3779]

Nissan they a huge brand name just like Honda and Toyota.

[@Prepare2Survive]

If you're buying a used car never trust the salesman, ALWAYS, ALWAYS ALWAYS pay a mechanic from some other place in town 150 bucks to check the car out BEFORE buying it. Doesn't matter if the salesman says the car is "certified used" because that doesn't mean anything. They are the ones "certifying" it themselves so it means NOTHING. The other mechanic in town gains nothing if you buy the car so trust them if they say something is wrong with the car or it's not worth the price, but NEVER trust the person selling the car. No matter how nice them seem. Always get a 2nd opinion.

[@BryanEnsign]

World car Nissan in San Antonio Texas did the same thing to us when we got our Nissan Pathfinder. Advertise one price but when you get to the checkout there's another $2,500 fee for cleaning and there's four other separate fees over $400 for various things that the salesperson could not explain that we declined to purchase.

[@acepilotson3331]

Tong isn’t going to hold them accountable. He works for corporate interests.

[@lambertlum1087]

The punishment already started if Tong is dragging the name of the dealership through the mud. A loss of reputation will drive paying customers away.

[@MGMidget73]

​@@lambertlum1087They count on people having short memories and also quite frankly there are a lot of stupid people out there that fall for the cons and won't walk away.

[@BestMods168]

​@@MGMidget73exactly. And they count on desperate people. There are countless times when I've warned people about a place and they still proceed.

[@obsidiansands]

LOL these guys weren't the only greedy dealership out there. THERE'S TONS OF THEM! There's a reason why there's a stereotype of a scummy car salespersons: they're mostly known for being con artists!

[@shaun9156]

Know what else is a scam? Taxing an already taxed car sale. Looking at you IRS.

[@frankboyer1490]

Dealerships need to be abolished. What an absolute scam.

[@picomanbungace4035]

Abolish certified dealers and you’ll find most new cars on the road completely bricked. You have to be a certified dealer for a specific brand if you want access to all the specialty tools and software you will need to service cars from that brand.

[@frankboyer1490]

@@picomanbungace4035 Just have certified service centers and no dealers. Problem solved.

[@afellowinnewengland6142]

Unless there's a threat of jail time and some aggressive enforcement many dealers are going to keep doing it. A six figure fine doesn't mean anything when you have seven figure profits.

[@stormsantana]

This is crazy! I work for a Nissan Dealership here in Florida and they were charging the same “inspection” fee on the used cars. I thought it was all part of the process until I seen this video smh

[@restlessunicorn3779]

Nissan is going down.

[@robertswift6101]

@@restlessunicorn3779 owned by renault cheap junk

[@seanhoward8025]

He was scamming customers…for selling them Nissans. Accused for selling quality cars.

[@jcreeker5581]

Why they are called "stealerships." Would like to see this go to trial. Trial is likely that their lawyers will tell them to settle to avoid more troubles and cost.

[@russellcanderson]

Isn't this what they all do? This must be a new dealership who hasn't learned how to hide his scams behind fees. Lol

[@johntran7021]

Never Trust in any Car dealers simple ....buy use car and fix it

[@pjp80s]

They are not alone… many dealerships charge last minute unadvertised “certification” fees….

[@StockTurboN20]

I used to be a salesman I’ve scammed people just to keep my job because I was told to I hated doing it I’m no longer a salesman

[@RedFoxwithTubeSocks-hi7jj]

The minute you voluntarily sign the dotted line without asking why the price went up, you get no sympathy. These junk fees can be negotiated off the contract, and if the dealer refuses to budge, just walk away.

[@poison7512]

Walk away where? They all do this and you still need a car.

[@sentree9857]

This is no justification for unethical practices from dealerships but a lot of people have this “I don’t care the cost I want the car now” attitude because of easy money from banks. They feel like they’ll deal with the bad financial decision/burden later so some times they’ll turn a blind eye to frivolous additional fees. I will say higher interest rates slowed this down a bit.

[@user-fc2xk3uv8y]

you the type to feel scammed if smth you got from dollar tree breaks in a week i bet

[@meltingspot1064]

Better to buy a car from a private seller than some dealership

[@petecampa]

Car dealerships are land sharks...

[@edgardogonzalez916]

Nissan should revoke their dealership in light of these abuses

[@Davidjune1970]

There is no way an inspection could cost $5k. Even if their labour is $70/hr that’s over 70 hrs of someone going through the cars systems. There is no way someone spends almost 2 weeks full time looking into one vehicle.