R.I.P. -- Hyundai is *Buying Back* our 2024 Hyundai Santa Fe After 3 Months of Ownership...

Our New 2024 Hyundai Santa Fe is no more as Hyundai has bought it back from us after 3 short months of ownership. It's a bittersweet goodbye after two severe transmission issues.
Looking to buy a Hyundai Santa Fe or any vehicle? Go to carconfections.com/new-car-qu... to learn about invoice pricing and get the BEST PRICE on vehicles in your local area!
So, why is the buyback happening, what has the process been like, and what will replace the Santa Fe? Go ahead: CLICK to find out :) Also, be sure to LIKE, SUBSCRIBE and tap the notification bell if you enjoyed this review -- it helps us more than you can imagine!
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0:00 Intro
0:29 The Current Situation
1:09 Recap of Problems
2:04 Finalizing the Buy Back & Saying Goodbye
5:56 Hyundai's Statement on the Issue
7:53 What will Replace Santa Fe?
© Car Confections, LLC 2024. All rights reserved.
“Sampling the Latest Automotive Delicacies!”

[@CarConfections]

Thanks for watching and supporting us during this ownership experience! We hope you found this HONEST coverage helpful because a lot of outlets would have never covered something like this. It has been a stressful situation and we appreciate your understanding that we are ready to turn the page from this. We will keep you all in the loop if Hyundai provides us with more specifics.

[@AnimalCrossingShortClips]

In the end this is actually bad publicity for them. And they did help you out

[@curiously1510]

No doubt a tricky situation to navigate, but you maintained your integrity by sharing your actual experiences while providing the opportunity for the company to address the issue and sharing their commitment to making it right. Well done!

[@MDHanif-me5do]

Plzzz buy Mazda cx90 2024 and share your long term review.thanks

[@dm19609721]

A car with 2 failed NEW transmissions in 2 months is a piece of merda....there is nothing honest about your coverage......you should say DO NOT BUY!

[@EddieFromTheBatcave]

I’m glad they did that, I would have returned it the first time when the transmission went. I personally don’t think they would have had offered you that buy back if you didn’t do the KZbin.The lemon Law isn’t really helpful in Massachusetts. But I’m glad you came back safe with the family. Can’t wait to see the new car… ps after reading the comments, I would have to agree that telling your followers to avoid the car. That would be honest.

[@kitrocks8058]

The special treatment isn’t that Hyundai is buying the vehicle back. The special treatment is that they are making this process so much more easy for you because your a big channel.

[@Tully3674]

Agreed. Most other consumers would have to get lawyers involved.

[@sachinnair91]

Even buying the vehicle back is special treatment. If they has been an average Joe customer, they would have to fight Hyundai tooth and nail just to make them buy it back and most likely would have to get lawyers involved

[@HayKay_]

Exactly

[@johnfranktullo3463]

Agreed if you were average joes you be with ur lawyers contemplating a lawsuit

[@johnfranktullo3463]

Walk away from any Hyundai/kia product

[@Storm01879]

Let’s consider that the buy back is the most expeditious way for Hyundai to stop the chain of “Our Santa Fe is in the shop again” videos from CC. Definitely an element of damage/spin control from Hyundai at work here.

[@eden20111]

What's a CC?

[@Caldwell1234]

They bought it back to avoid a PR nightmare . Wise decision that was definitely due to your channel’s influence. If there was a third problem with that vehicle. Oooooh boy it wouldn’t have been good for Hyundai.

[@AB-cd2ic]

My 😅 advice.. Don't buy anything Hyundai or A Kia. I've said it before.. They are totally junk!😢

[@badtoro]

Could you imagine if this happened to a non KZbinr? Hyundai would just ignore that person

[@coreyhead4553]

ABSOLUTELY!

[@carlosturciosolivera1899]

100%

[@paulpeace6455]

💯✅

[@a.r.walker6255]

If Hyundai or any manufacturer ignores repeated issues and doesn't fix them, go the lemon law route.

[@kylearmitage9323]

@@a.r.walker6255your missing the point of the argument. Car confections didn’t have to go the lemon law route, and that is why everyone here believes they are getting special treatment.

[@777shortino]

I bet the buyback would not of been so easy if it was someone without a review channel

[@90cents49]

💯

[@xiaowang4958]

Assume they only have 1k subscribers

[@markc7274]

Would have been a nightmare for average consumer.

[@charlesa1234]

You bet it

[@kelj4517]

@777shortino I agree! A regular person would have not received a statement from Hyundai!

[@Sp33dyStallion]

"As we do with any of our customers" ... LMAO

[@kelj4517]

Right 🤣🤣🤣

[@lklpalka]

Umm, no they don't. Not with me. Zero concern.

[@stevenbaggett6549]

I wonder if having over 500,000 subscribers had any influence in Hyundai's decision

[@RLTtizME]

What do you think? LOL.

[@kylearmitage9323]

100%

[@TheMinnow101]

Probably not......🤣

[@GeorgeSaygan]

Absolutely 💯!!!

[@AWKW777]

💯

[@scottferris6309]

The same thing happened with my brother. Hyundai bought back his Santa Fe because of transmission issues. He replaced it with a new Mazda CX-5 that he says is so much better.

[@dschmidt1140]

Did he get all his money back or did they pro rate it with the mileage?

[@2004cyrus]

I am on my 3rd new Mazda CX-5, wife has the CX-9 and we have a spare 2016 Mazda 3 for gas mileage around town. Always bullet proof

[@cinoclav]

I'm driving a 2016 CX-5 with almost 216,000 miles on it. Only thing that ever went bad was one single ignition coil. It's far and away the best vehicle I've ever owned.

[@2004cyrus]

@@cinoclav same here! Love the CX-5’s

[@jojo2631]

I got a cx5 too love it! Runs so good

[@jimpeterson8993]

Must be nice that they took care of you like that. I had major engine and electrical issues with my 2021 Elantra and they didn't offer anything despite 11 service visits totaling 2.5 months out of service. Had to sell it at a loss.

[@youtoobe169]

Should have hired a lemon lawyer - they don't cost you anything out of pocket

[@mrbob9556]

Lemon law. you should had call the BBB and get your trial. I had that issue with a 1993 Toyota camry the AC unit keep going down and they ended up taking it back and a deal on a new Avalon.

[@RLTtizME]

@@youtoobe169 Hard to find a lemon lawyer.

[@BTC909]

3 service visits for us, the service writer didn't want to even write it up for the 3rd visit, ended up trading it in.

[@2004cyrus]

@@mrbob9556lmao the BBB? What a joke: they don’t do anything but allow you to vent.

[@kbw.rvwhntr]

Guys, I saw the writing on the wall when you had the first issue. Happy you're able to not have to deal with the pressure anymore. Had a similar situation when you all went on the Florida trip. Had a rented 2017 Sante Fe seven years ago on a road trip to Ohio and to be succinct, it was an abject nightmare! Can't wait until you reveal the next vehicle. Have a great Memorial Day weekend!

[@FCM415]

The 100k/10 yr warranty is marketing. This brand runs their customers through the spin cycle when problems arise.

[@JackieGleason-kv4xi]

I will stick with my Toyota. You cannot drive a 10 year warranty every day like I can my 4runner.

[@dsmith5822]

​@@JackieGleason-kv4xihave you seen the Toyota 3.5TT Tundra failures? It's a $35k cab off engine replacement. Now, they will eventually get it right, but oh boy if you're out of warranty.

[@user-fy4hl1nl9v]

I had the engine go on my Elantra 5 years ago. They gave me a replacement vehicle while they replaced the engine (at 98,000 miles) and handled everything really well. I have since owned a Santa Fe hybrid since 2022 with zero issues.

[@Kerr9]

@@JackieGleason-kv4xi nah. I’ll stick with my 2024 Kia Sportage x pro.

[@JackieGleason-kv4xi]

@@Kerr9 good luck

[@michaelvalentino5802]

Thank you for sharing your story. Just got a new Santa Fe and experiencing the same issue. Mile 30 and the violent gear shifting began. Just starting the dealer process. Fun times.

[@steph585]

I hope it goes well for you!

[@swissmrkc]

Yikes....not worth it.

[@NovejSpeed3]

Show the dealership this video!!! Theirs went out at 27 miles too!!! That's no coincidence!!!!

[@michaelvalentino5802]

@@NovejSpeed3 I did. They still haven’t received any guidance from Hyundai on the wider issue. So I imagine every dealership is doing their own patches until there’s a solution

[@swissmrkc]

@michaelvalentino5802 has to be frustrating....have a top trim 2020 and wanted to upgrade to this....but woth all the year one problems, looks like a huge gamble. My 2020 has 40k miles no issues

[@brenrob7403]

Man. Not a good sign. Yes, very likely most owners will not have the same experience. But it's just not very reassuring when Kia / Hyundai really could use some....reassuring.

[@Jan96106]

True. Their cars will catch on fire.

[@Courtesyflush52]

Cars have defects and that won’t change. The part that’s concerning is when the repair also is defective. That’s the one that really shakes your confidence in the vehicle and manufacturer

[@LeftEagle51012]

@@Jan96106they will? Like any car?

[@Drg24800]

Their reputation is why I will avoid them

[@leop3009]

Seems only Hyundai models (not specifically the Santa Fe) in North America have issues 🤔. O do have fam members living in other parts of the world who have automatic,gasoline Hyundai/Kia vehicles without issues..... (yes they do have the manual models too as well as Diesel variants🙂)

[@DavidAndrewNicholson]

Hi there. I purchased a 2024 Hyundai Santa Fe XRT in Toronto Ontario back in April. I drove it 1180 km and the transmission disintegrated. The second and third gear exploded into bits. I reported it to the dealership and they originally told me that they would replace the transmission under warranty. I refused. I insisted that they replace the vehicle with a new one. After days of haggling, they agreed. Further to some viewers saying that you got special treatment, I am not an auto blogger, influencer or have any leverage with the auto industry. In addition, Canada has NO lemon laws with the exception of Quebec which just introduced one so if Hyundai wanted to, they could force me to take the car back with a repaired transmission. I am grateful to you guys for posting these videos because I truly believe this influenced Hyundai's decision. The relative speed with which they agreed to replace my vehicle says they KNOW something is wrong at their Alabama facility, where all the affected cars were manufactured, and are trying to get to the bottom of it. Originally Hyundai said they would replace my damaged Santa Fe with a Korean built model but I just discovered the model I'm getting came off the same line in Alabama. Not thrilled about it to be honest. I am a new customer to Hyundai and have NEVER had a problem like this with a new vehicle. EVER. And I've owned 13 new cars and 3 used cars over 30 years from American, Japanese and German makes.

[@CarConfections]

Sorry to hear that you also had this bad experience. Glad Hyundai is making it right for you! We are hoping that this coverage and selling the car back to Hyundai will allow them to get this issue ironed out completely!

[@noboringcars1227]

I had this happen in a 2011 or 2012 Mini Countryman. Rear main seal leaking and they replaced the whole engine. I never had another problem and sold it a year or two later.

[@geoffreypleavin5268]

Obviously KZbin influencers will get a different level of service than the normal car buyer. Car manufacturers need to step up their game when obvious car issues arise to make customers feel that their concerns are addressed. I was seriously considering buying a sante fe but reliability has to be there. It’s obviously it’s not. Thanks guys for a honest and thorough review of your experience in this instance keep up the good work.

[@CarConfections]

Thanks and glad we could help!

[@ringochan28]

Appreciate the transparency. I really hope Hyundai improves the transmission. I had a couple of interactions with Hyundai dealers. The dealer you're working with is probably the better ones. There are many sub par Hyundai dealer experiences out there.

[@Alexander-ie2vf]

I had a 2022 Sonata Limited that did this exact thing . Drove the vehicle for 1 month and service had it the rest of the 6 months of ownership while I battled it out with Hyundai . It was deemed unrepairable and purchased by Hyundai with 1,500 miles on it . I called them and argued more times than I could count and they tried very hard to get out of taking it back. Never again would I buy a Hyundai.

[@josephj7435]

I did the same thing with Suzuki. I have to prove that it was Lemon. It was a long battle and they bought it back.

[@72442conv]

I had to lemon law a 2014 Durango RT. I never talked to the dealer or really dealt with them, went to my lawyer and he handled everything and Dodge had to pay his fee. If you have a lemon law don't mess with the dealer get a lawyer and have them handle it, the manufacturer will have to pay the lawyer fees and you will really not have to deal with anything till you have to turn the car in where the manufacturer will want you to turn it in.

[@brokeboy87]

This is really going to hurt Hyundai sales. since these guys have a ton of influence throughout the world. But Hyundai should have never used DCT after Kia was having the same issue with the Sorento.

[@darkivaz-aaa1145]

Nah not really. The santa fe is going to be fine. The santa fe hybrid will take over the sales. Once the refresh comes, the dct should be gone

[@jonathanalicea8940]

What is dct?

[@jonathanalicea8940]

The hybrid also has dct no?

[@younghoonkang765]

@@jonathanalicea8940The hybrid comes with a 6 speed automatic transmission. Not a DCT.

[@rickeybenson823]

@@jonathanalicea8940 It is a fact that Hyundai/Kia have had significant issues/problems with their engines and transmissions. This has been going on for years. They got a class action lawsuit filed against them that ended up costing them over $3B to replace all of the defective engines and transmissions. Look, it is a fact that Hyundai/Kia are not well built automobiles. That is why they tend to be less expensive up front and then depreciate into the deepest end of the gutter quickly thereafter. I know, they have a 100,000 mile drive train warranty which they proudly point to when selling their cars. However, they are famous and well known for rejecting warranty claims by their customers. What good does a 100,000 mile warranty do for the customer when they have to file a class action lawsuit to enforce the warranty. Hyundai/Kia do a good job in the overall concept and creative design but do a horrible job in building quality and long term life into their vehicles. Why do people continue to buy these brands when there are so many problems with them? They would be better served by buy a better quality automobile that does not have serious mechanical issues and depreciate like the Hyundai/Kia automobiles do.

[@jcollins1305]

Without a YT channel, you on your own!

[@1980peterv]

All I can say is thank you for buying this Santa Fe so that others don’t have to. This is why I continue to watch car reviews. It helps me make my decision to buy my next vehicle an informed one. Hyundai is off my list permanently.

[@CarConfections]

Glad we could help with our experience!

[@stevenkreiss2113]

It was a lemon....

[@Tritonal92]

It's just a poorly designed transmission and Hyundai knows it...

[@brokeboy87]

​@@Tritonal92maybe but they have been trying to make updates for it for years. But Hyundai is a long way from catching up to Porsche with their DCT durability.

[@Courtesyflush52]

@@brokeboy87they have the Elantra N DCT which is a beefed up version but there’s no way they’re putting that in these cars without bumping the price up by a grand or two

[@slscamg]

@@Courtesyflush52 they’re charging enough. They can make a quality transmission and if they can’t, then they should just go back to a regular planetary gear set eight speed automatic.

[@rzero21]

​@@Courtesyflush52damage to their own reputation will be more costly

[@treborcsr]

Have a 2019 Santa Fe Limited, 8 speed auto 2.4 engine. No problems. 185,000 miles. Regular oil changes; changed transmission fluid once; 29-30 highway mileage; 20 to 22 in town.

[@alanzhao989]

Hyundai said the 2024 Santa Fe's transmission has been in service in 2021, so you are lucky.

[@beejay5274]

I’ve been waiting for this follow up!!! I’m still loving mine. I’m on month 3, so fingers crossed!! 😂

[@davidpaisley9949]

Thanks for sharing your experience. As I stated previously, I have a 2021 Kia Sorento with the exact same transmission and it failed at 32,000 miles. It was fixed in a timely manner. I have sinced put 18,000 miles on it and I am at the mid point of a 6500 mile trip west and I have had not problems since the replacement.

[@alexi5140]

Thank you for bringing this up to light. I just got the XRT. When I first start the car and get in drive, I feel jutters in the low gears early on. After it gets warm there is no issue in low gears. High gears are not a problem. I was hoping it was a fluke but im coming to the realization that something is wrong. Going to the dealership next week. Thank you.

[@bradleyscarreviews]

I don’t think anything is wrong. As you said, when it gets warm, it’s fine. I had that with my 23 Calligraphy before it got totaled. But if you want to be safe, sure, take it.

[@kenty6973]

With all the bad experiences from LG fridge, Samsung washer to Hyundai/kia, I decided to say goodbye to all Korean products. But the Kimchi still has reliable taste.

[@rbradominican]

we are the opposite. the only thin from Korea I don’t stand is the Kimchi. guacala

[@pepinocabron]

Love kimchy and samys😊

[@JohnLee-db9zt]

Had a Samsung fridge for 10 years without a single issue. It was still working fine when I sold my house. Love Samsung phones and flat screen TVs including LG. Never owned a Korean car but rented many. They are my favorite rental cars because of all the standard features they come with compared to other manufacturers and are affordable to rent. Like all brands, you have to do thorough research before you buy. LG fridges had known issues with their linear compressors leading to class action law suit. But their washer/dyers are in the top three most reliable washer/dryer. LG monitors are fantastic in picture quality and features and are relatively affordable. I’d would never buy an American or European car again. Too many problems with every single one I bought. My research agrees with my experience.

[@waltchan]

2009 Elantra was the most-reliable Hyundai vehicle when peaked, and then it's permanent downhill.

[@miked4973]

LG and Samsung fridges are notoriously bad. Especially the compressors

[@themoodyphotographer59]

My wife and I purchased a new 2020 Hyundai Santa Fe 3 1/2 years ago, it now has 219,814 miles on it. It has never been in the shop for anything. I have always changed the oil myself and did one brake job on it myself. We're going this week to purchase a 2024 model, I'm hoping it holds up as good as the one we have now.

[@Rikankub]

Is a buy back really just a refund? And do they do that for normal people not named “Car Confections”?

[@slscamg]

Each state has its specific laws for buybacks but basically it spends so long in the shop or there’s so many returns for the same issue then they are required by law to buy it back.

[@ayushmalpeddi2793]

Yes. They 100% do. It generally follows the lemon law. Them having a big channel definitely made is easier though

[@donlavette7523]

Not likely.

[@markc7274]

Dealer would have dragged it out.

[@VE-qb2mb]

They do. Actually.

[@ShootingCars]

Most honest consumer advice on KZbin!

[@CarConfections]

Thank you!

[@stanpersful4723]

It's a shame you have to be a big influencer for them to take action. Got rid of our 2022 Hyundai sonata because customer service was so shady.

[@HasanFerdous07]

This KIA/HYUNDAI is full of BS.

[@LeftEagle51012]

@@HasanFerdous07Toyota fraudulently certified my friends car and refused to fix or acknowledge the issues.

[@racineurr.8924]

@@LeftEagle51012 There's a lesson here: ordinary owner won't have half the help the Hardesty had. I don't know how their pesonal experience can help the casual owner. Ego trip at its best.

[@lklpalka]

​@@LeftEagle51012I had Toyota refuse to replace my Highlander engine under warranty so I went to Hyundai. The new engine on my Sonata recall went up in flames two days later. I just barely made it out. They offered me $2,500 after six weeks of bs. Avoid avoid avoid this company. Toyota was no better.

[@2504499]

Your channel is a significant influence to consumers. Nice job on building your brand and automotive reporting. That probably helped their decision to buy it back.

[@williamwongus2873]

I was hoping that them fixing the transmission the first time would have fixed the problem because I was really looking toward getting one of those but now I'm definitely not, but that's that's what it is. You always got to wait on the first year of vehicles to come out

[@ActionJ322]

No Hyundai or Kia will ever be in my garage.

[@moneypenny174]

Same

[@philg3759]

Agreed. No matter how much lipstick is on the pig.

[@Kerr9]

I like their cars. So you could say I’m the opposite

[@ActionJ322]

they are great in styling and mass appeal, except under the hood. Thanks but no thanks.

[@moneypenny174]

@@ActionJ322 nope- they are ugly too

[@RC944jim]

For me the reason they bought your car back is that the 2 of you give fair and honest reviews. They also knew you would give us updates and time lines as to how the warranty work was going! It was in their best interest to do the buy back. Hopefully your viewers that have the same issue will keep you posted as to how they are being treated. I’m sure your replacement will be another beauty, good luck and keep your reviews coming! 👍

[@foxstodios]

The hybrid is way more reliable than this because it has an regular automatic instead of a DCT.

[@kabisayago]

Lol

[@1976axerhand]

Lol. Hybrid is still put together like the rest of there piles of crap.untill they fix the assembly process of there engines they are not worth 5 bucks. And the so called best warranty is a joke, they will try everything they can to not Honor the warranty

[@mremansam]

My hybrid Santa Fe has 2,500 miles and zero issues.

[@1976axerhand]

@@mremansam wow a whole 2500 miles lol.......

[@jakemanchester5139]

@@mremansam That's nothing to brag about...

[@bricks-mortar]

Thanks for the follow-up.

[@-kt6dq]

Wow. This definitely swayed my choice. Thanks for the update.

[@user-rw7xd7qy3j]

Me too

[@2024LexusRX]

Go for the Grand Highlander instead or even though not a big Honda fan, I’d still recommend the Pilot over the Santa Fe

[@bradleyscarreviews]

Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability. Get the Santa Fe.

[@bradleyscarreviews]

@@2024LexusRXthe Grand Highlander has been having lots of issues.

[@2024LexusRX]

@@bradleyscarreviews Not Necessarily, No issues I’ve heard of except for a few issues with the new infotainment. Everything else has been rated superior in reliability and it even ranked first as the most reliable Mid-Size SUV same with the RX.. the pilot is having similar issues too with minor things

[@jr1885]

I find it absolutely hilarious that the car that most people would’ve thought would be unreliable (you guys BMW 330e) is actually reliable.

[@CarConfections]

Cara are funny like that sometimes

[@BusterKitten]

Very happy you guys were treated well by Hyundai, but I have to think this quick resolve (the buy back) would definitely not have been afforded to any other customers. The experience one of my grandkids had with the local Hyundai dealership was so bad with the warranty coverage (on a 2021 Tuscan) he ended up selling it at a substantial loss and bought a new 2023 Subaru. After 32,000 miles he's totally happy with this move.

[@ashtondurham5075]

Everybody said what I thought, half million subs must be why this is so easy… seriously a regular Joe wouldn’t be so lucky

[@BrianJ-oz5tj]

Deja vu. I have an early production 2010 Santa Fe. The first six months of the then-new six speed automatic had problems, mine had to have the transmission replaced at about 12,000 miles. Still got it, transmission has been fine since then

[@bfleming6665]

Thanks Guys for going through this and sharing the experience. Kind of wish you had gone for the hybrid version and thoroughly tested out which I was considering for a next year purchase when I replace my 13 year old Honda.

[@vin2689ny]

I love your channel, one of my favorites! However, I was SMH when you posted about purchasing that Hyundai! I almost got a Kia sportage but I could not find myself to actually purchase Kia or Hyundai!

[@stevenyoung3187]

Hope you stay in contact with them to see if they will share their findings of what the root cause was in that particular Santa Fe… but I’m thinking they’ll keep their findings secret. Also, that Hyundai dealership needs a facelift ASAP. Looks ancient. Wonder if you’ll buy the Kia Sorento V6 with torque converter transmission as a replacement? Great stuff sharing your experience with the 2024 Santa Fe. Very helpful to many potential buyers.

[@CarConfections]

We are planning on keeping you all updated if we can find out more!

[@robertwiegand8241]

Software issue?

[@Borys0811]

I've got 2022 Hyunday tucson phev. 32 000 miles serviced every 5000 miles. Brilliant car. No problem whatsoever.

[@billr8564]

Guys, I'm sorry that it didn't work out , but the service you provided to your followers was very enlightening, and I really appreciate it and your honesty in exploring these issues. I also appreciate that you made this specific review very relatable to a family scenario, and not just to someone who enjoys learning about new cars and new technology. So, from myself, thank you for showing us the Hyundai Santa Fe - warts and all! I look forward to your next pick! Good luck!

[@CarConfections]

Thank you, friend!

[@jamiedorsett]

Sadly mine didn’t just shake a bit , it totally locked up , and there’s a HUGE hole in my transmission.. had I been on the interstate at a higher speed , this suv would’ve been a death trap for me and grand babies. I’m praying they offer me a buy back because I will NEVER feel safe in this Santa Fe again !

[@jamiedorsett]

I forgot to mention that I’ve only had the Santa Fe for 18 days !!

[@SoosRamirez1]

Ngl you might be cooked the only reason they got a buyback is because they have a big KZbin channel. Probably just gonna have to try getting a lemon law lawyer

[@kustomchevy27]

Why would u buy a hyundai. Get your self a toyota or honda and you won't be in the shop besides oil changes

[@johnstavros6993]

Same with ours. We had put 300 miles on it when the engine seized and thr transmission got a holebthe size of a tangerine

[@ChristSotos-fy4vw]

Very happy they took care of you guys but not everyone in your position is getting the same treatment from manufacturers. But most customers don't keep there cool as you did,maybe try the new Lexus kind of a new box design also

[@NewYorksFinest1]

I had a car previously that was giving me issues. I recorded all the issues and the mechanic could not replicate the issue. After several times taking it in and having a "expert come in from California to diagnose the car, it still wasnt fixed so i hired a lemon law atty and within weeks they fixed the safety issue, gave me money and an extra 100k mile warranty on top of the warranty i already had. I havent had the issue since and i ended up selling it and buying another vehicle

[@macsterguy]

I’m glad this worked out for you. On the bright side, It sure made for real world great content… On to bigger and better things! Great video!

[@CarConfections]

Thank you! It was an interesting experience to say the least!

[@magnoliap5824]

My guess is a Mazda, the CX50 or 70.

[@ErikLewis-zr8ec]

Thanks for the review. To be honest most cars, meaning all brands, have issues. Especially new models so I am not knocking g Hyundai. I had my 2021 Toyota Camry XSE purchased back due to it being a lemon. But I have no knock on Toyota. Glad you were very transparent with your review

[@ToyotaChrisWI]

All those features they may have compared to the competition is where they likely saved in engineering corners that were cut.

[@Scypher0th]

i never seen Hyundai buy back a vehicle before...its clearly because of WHO YOU ARE....we have had a old lady that had a 2022 elantra....she has had a new engine 3 times and a new tranny 2 times and she only has 35,000kms on the car....NO ONE offered to buy back the vehicle from her.

[@frankdepasquale7500]

I know it's annecdotal, but I've never had a friend, family member or coworker who didn't bemoan their hyundai. Some models seem to be much worse than others, but the problems endure through the different generations. Nice cars, great tech, attractive price, journalists love them for the few hours or days they drive them, but it's always a leap of faith.

[@Matt2023]

Explain why Consumer Reports rates the Palisade so high. Predicted reliability is good as well. I think maybe certain models might be more prone to issues. My point is don't group every vehicle they make into the same category.

[@2004cyrus]

@@Matt2023I can explain easy, money and favors and trips. It’s how the world works, don’t be naive. lol you are the reason for corporate greed. You believe what you see. I work in the industry for my family.

[@neilbarratt1523]

My daughter has owned her 2015 Sonata for 6yrs, it’s been great.

[@user-fy4hl1nl9v]

I have owned three different Hyundai vehicles. I had an engine problem with one of them at 98,000 miles and Hyundai was fantastic in handling the situation currently have the Hyundai Santa Fe hybrid 2022 with zero issues.

[@luciiacob]

Thank you very much for these videos CarConfections. I love the looks and interior space of the Santa Fe but my most important ‘luxury’ aspect of a car is its reliability. If it doesn’t take me from point A to point B without drama, then it’s not worth my money. I was gonna buy one for my wife, to have a comfortable hauler for the kids, but we have now moved our thoughts to the Highlander. There is no lemon law in our part of the world so I won’t take my chances, even though we’re only offered the hybrid version here.

[@CarConfections]

Glad we could help. Thanks for watching!

[@alonzalbrown1883]

Sorry you guys are going through this. I hope that the next santa fe is better than the last and that you're able to make more great memories.

[@2004cyrus]

That’s nice of toy to say Alonzal

[@bradIeyscarreviews]

kia and hyundai are garbage

[@DBeanTN]

I bought a brand new 2017 Hyundai Sonata Sport and the engine stalled a month later. The Hyundai Dealership was not helpful. After many engine issues I filed a complaint with Hyundai before I finally got a new engine. The car runs fine now but the experience put a sour taste in my mouth. I kept up the services and it felt like the dealership tried everything in their power not to honor the warranty. I understand all vehicles have issues and I had many other Hyundai's and GM vehicles. I will never buy another Hyundai product.

[@miguelbaeza65]

What was Hyundai doing putting a dct on a normal vehicle.

[@damilolaakanni]

Copying Volkswagen/Audi.

[@82mattlopez]

Fuel mileage

[@jakey20022]

Similar issue with the ford focus

[@jakey20022]

​@@damilolaakanniand Ford

[@miguelbaeza65]

​@@82mattlopezBut how much mpg would it be if they just put a torque converter transmission? 1-2 mpg

[@SilverScarletSpider]

please buy a second hyundai santa fe! give them another chance 😂

[@Dive-Bar-Casanova]

Thanks for this video. We had issues with a GMC truck and GM was fantastic. We now have a 2024 GM + a check and it’s all good.

[@patrickfisher2977]

So they found a green inspectors marker in my 2024 sante fe. So far it looks like that marker did in the radiator, radiator fan and some other things. They gave us a loaner and told us that they will fix the broken stuff. Car has 1709 miles and we haven’t made the first payment yet.

[@Caldwell1234]

I wouldn’t totally trash Hyundai because of a few scattered incidents in certain vehicles and this can happen across the board with many brands. At least they have one of the best warranties available.

[@lornestein7248]

"a few scattered incidents" ... C'mon Dude! 😅

[@Caldwell1234]

@@lornestein7248 their are numerous Hyundai owners who love and are very satisfied with their ownership experience although it remains to be seen concerning the new Santa Fe. Let’s give it a bit more time before we jump to conclusions.

[@gmanbaz]

Honda, Toyota, and Mazda don’t have nearly as many problems as the rest. 😂

[@tonyking2206]

Yes But getting them to honor thier warranty is a whole different story . I have a 2020 Sportage with a cracked rear spoiler that had overtorqued screws, from the factory , attaching it to the car causing both sides of the spoiler to split . They nor corporate would do anything about it. $1000.00 to fix . :(

[@Caldwell1234]

@@tonyking2206 Sorry to hear that however I’m curious as to the reason that was given not to honor the warranty if in fact the spoiler damage was covered under the warranty ?

[@kuramakun84]

We have had our 2024 Hyundai Santa Fe Caligraphy for 3 months now we put 3K miles on it and there hasn’t been any issues as of yet. The car has been amazing we have gotten a lot of compliments and people tell us that the car looks beautiful.

[@vjmtz]

3k is nothing though... any car should at least last that if not 5 yrs minimum (your car note). This is like praising a new car for starting up at the dealership for the first time. The bar is apparently low here

[@kuramakun84]

@@vjmtz I’m only comparing the time frame to the gentlemen in the video they have the same time frame which is 3 months. So far on my end everything has been very good. Zero issues.

[@slscamg]

That’s my main problem with Hyundai and Kia. Some peoples are absolute junk and some people get a good one. But in today’s world where you could pay upwards of $50,000 for one of their SUVs, I’m not rolling the dice spending that much money. And because I don’t like to waste money, I don’t my vehicle so I can’t just give it back to them at the end of the warranty.

[@asmokingp3005]

@@slscamg yeah at 50k you can get a nice 4runner that lasts way longer

[@kuramakun84]

@@asmokingp3005 we went to see the 4 Runner but we were in the market for a 3 row and unfortunately the 4runner only seats 5.

[@bbriggs8191]

Thank you for your update. Just looked at purchasing one on Saturday.

[@dominickcastrogiovanni5005]

Hi I happy that they are buying it buy back. I'm glad you guys did this us so that we can see what is happing to these vechicles that have problems when they are new and how to get a car buy back from a dealership with many problems. I have a 2023 SantaFe and it hasn't given us any problems than I'm a little disgusted Hyundai with the wire harness we had the car little over a year now haven't even received a call from the dealership or even the company. I need the hitch to tow my trailer for my motorcycle I don't know what to do.

[@dm19609721]

That explains why so many are available on dealer lots. Love the design but have no faith in their engines or transmissions.

[@eclecticmakerspace]

Grand Highlander Hybrid Max would be awesome to see a long-term ownership on. Your review of the Grand Highlander and comparisons was awesome.

[@nickabbatiello828]

I'm sorry about your Hyundai Santa Fe. You still had some good memories with it.

[@christopherarmata823]

I wish you guys all the best on your next car purchase thank you for always being honest in your reviews

[@CarConfections]

Thank you, friend!

[@justme4861]

Frankly, you guys video made me not buy this Santa Fe, but I bought 2024 toyota hybrid xse. I love it till death. It's so quiet while driving it.

[@estebanpacheco7102]

LOL, this was published 2 hours ago, and you went to a dealer and bought a 6 month wait 2024 hybrid xse while finishing the video. :D

[@joskjj3625]

Hyundai and kia still have a long way to go when it comes to reliability

[@kimalford251]

Thank you so much for your videos I been strongly considering this vehicle because my 2016 Chevy Equinox engine died due to oil leak issues. I travel the highway a lot for work.What a shame, nice-looking car, and great opportunity for Hyundai to redeem themselves.

[@genebooher1778]

So theirs a lot more to the buyback do they repay you for down payments, gas , insurance? You don’t jest go in sign over car and leave please tell us more about this process thanks drew

[@EOtekk]

My parents bought a 2023 Sportage that had the entire EGR system replaced 4 times in a 10,000 mile period. After every time, the EGR would end up failing again. Kia took the car and opened and investigation with the head engineers out of the Georgia manufacturing plant and the car was taken apart and reviewed for 2 months. They discovered the primary vehicle wiring harness was damaged somehow and the bad sectors just happened to be intertwined with the EGR system. Kia replaced the entire wiring harness and no further issues ever came up. I suspect your vehicle is involved in a similar situation. Issues persisting after a full transmission replacement most likely indicates the transmission is not the problem.

[@davestadt49]

IMost unfortunate for you both. 3 mos 3800 miles, 2 bad transmissions. Personally I have never liked Hyundai or Kia. Wish the desperate search for manufacturers trying to eek out every extra MPG, just build a 6 or 8 speed torque converter automatic. No more CVTS or Dual Clutch whatever. They should buy it back,but if this happens to me?? Would I have your 🤞 luck. Good luck to you both,hope you find a good replacement 😮😮😮 Buy a Chevrolet Traverse w a 8spd auto & tons of room😂😂

[@2004cyrus]

Gross lol

[@ameet2975]

Hyundai just realized the power of @Car Confections!!! Awesome work you guys, keep up the good work! For all other Hyundai owners, if you face any such issues & if the dealership does not accept it, then just tell them that you are going to put a review of the vehicle on @Car Confections :D

[@marioeduardoferreiraruiz]

Absolutely, well said…I’m sure that name alone will make Hyundai shake in their boots.

[@racineurr.8924]

@@marioeduardoferreiraruiz You mean shake in their boots when they hear Car Confections? Do you rhink they'll skahe whent they hear marioeduardu...That's the point.

[@marioeduardoferreiraruiz]

@@racineurr.8924 Yeah…sadly I’m aware that’s how it works with dealerships, but sometimes I like to hope.😔

[@CarConfections]

Thank you!

[@GetToThePointAlready]

Wow I wish I was this privileged to get them to buy it back so easily.

[@user-yj6rt4yl5w]

Thanks for the Update

[@grantharding7392]

Would love to see a long term on the new Traverse RS - we were considering the new Santa Fe but pumped the brakes on that given the issues you guys were having - appreciate the update!

[@bruceheadrick9109]

We wanted to look at the traverse, both the Zeb and the RS. However, while inventory showed several in our area on the lots, Chevy refused to show them. so they lost out, and we went with a… Hyundai Santa Fe, SEL hybrid. Different engine, different transmission and so far we’re pretty happy. The test will be this weekend as we’re going to do a couple of road trips.

[@Smikeii]

That’s Hyundai for you, looks okay on the outside, praying it’s covered by warranty under the inside.

[@1996ChevroletImpalaSS]

For real

[@Drewsky840]

These look hideous on outside

[@LeftEagle51012]

Not in my experience but I know that one whole buyback speaks for an entire brand.

[@bradleyscarreviews]

Oh please. Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability. I am sure Hyundai will has gotten it sorted out for all future owners.

[@joelc9329]

@bradleyscarreviews sounds like a massive case of copium. Please don’t compare Toyota and Hyundai completely different levels of reliability. How’s the Santa Fe doing in shop?

[@Soflabbergasting]

You are very fortunate that Hyundai did a buy back of your defective Santa Fe. I’ve been watching your reviews on it as we’ve been seriously considering the Caligraphy trim with the hybrid. We had a 2016 Hyundai Tucson Limited with the DCT and had issues, ended up trading it in and it was in a class action settlement which fortunately helped the loss we took in trade. So, we’ve been very hesitant to even consider another Hyundai! We love the features which can be very enticing so we’re yet intrigued. We’ve had a 2017 Kia Sorrento SX trim which we enjoyed but traded in for the Kia EV6 GT-line. We’re looking for a road trip vehicle and thought the Santa Fe in a hybrid might be the one but we’ll see. Very curious to see what you end up getting, have fun deciding!

[@gqami]

Great video. You’re going with a Toyota Grand Highlander. What did they buy the vehicle back for? Were you upside down? Fair offer?

[@2004cyrus]

I’m sure it was bought back at a near new price. Insurance helps and maybe the dealer kicked in too.

[@armandolo17]

lesson learned guys, moving forward just get reliable cars!

[@cgatito3528]

Well, somebody has to buy something other than Toyotas and Hondas...

[@carbonking53]

​@cgatito3528 Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability.

[@davidg11134]

@@cgatito3528 exactly who wants that crap constant recalls ..that's why they are driving a BMW

[@JDMSwervo2001]

Well to be fare all companies have lemons.

[@MyJoyfulGardenLife]

I made a terrible mistake and bought a Kia minivan about 6 years ago. That horrible experience taught me that I never want a Kia or Hyindai in my life.

[@HasanFerdous07]

Lol, 2013 Elantra in my case 😛

[@mattmershon3542]

I just bought the 2024 Santa Fe SEL hybrid. One thousand miles in and so far so good and averaging 36 mpg in almost exclusively eco mode. Wish me luck!🤞

[@Zach-bg6ub]

You know, since you have been dealing with problems and they offered you a hybrid, they should give you a higher trim level like a limited or calligraphy. You should also get a discount with that since you have dealt with this especially since you have dealt with two major issues.

[@nicinokc]

I just bought a new Hyundai Santa Fe calligraphy. I watched your channel and used your review to buy my car. Fingers crossed everything runs well.

[@ibrahimbashir6634]

Won't be running well soon

[@nicinokc]

Update, at mile 2325 and having transmission problems on first road trip

[@ibrahimbashir6634]

@@nicinokc told ya won't be running well soon😑😑 It's only been 4 weeks

[@lacoco4547]

​@@nicinokcI was thinking about buying this car =( what happened next?

[@nicinokc]

Took to dealer. And they reset Compton transmission and it’s been running fine for a week and a half.

[@Mnunnsr]

I love the look of the new Traverse, but am not happy with the 2.5T engine. (Why didnt they use their 2.7T they already have?). How about the CX-70 Turbo S ?

[@slscamg]

Probably because there’s not a front wheel drive transmission that could handle the 430ft/lb of torque. Make the engine a little bit smaller reduce the torque put it in front wheel drive based crossovers.

[@EOtekk]

The 2.5T is the same engine as the 2.7T. They couldn't put the 2.7 in the traverse because it was designed as a longitudinal mount for rear drive vehicles and it wouldn't fit properly in the Traverse. The 2.5 is meant to be mounted sideways. It is effectively a downsized 2.7 that can be rotated transversely for front wheel drive architectures. It actually has more horsepower than the 2.7 but with a detune on the torque so it can be used more appropriately in passenger vehicles. The 2.7 is really a truck engine that they also adapted for use in the high performance Cadillacs, but it was ultimately designed for truck purposes first.

[@okysports]

That is true, the channel helps a lot, for a regular customer it would not have been that easy, talking from experience not with Hyundai but with VW

[@hemangthakkar2886]

I just took a test drive of Santa Fe Calligraphy yesterday. I was about to almost get it booked. But something clicked and i asked them that I will come with my wife soon. And today morning, this video appeared in my notification. I was like someone is looking after me. Thank you for your video.

[@scotthillman7393]

I bought the exact same car and color! This has been the best car experience I have ever owned. I have over 3500 miles and everything is still perfect! The tech alone is like you purchased a 250k Mercedes. It is way ahead of most other cars in that regards. I am sorry yours had trouble but nothing but positive vibes here!

[@JeffSpehar-ov1cn]

😂😂😂😂😂😂😂😂

[@timsouttahere]

Did they know you reviewed cars?

[@Jan96106]

Probably.

[@aussie8114]

Yes, the channel is referred to in the document.

[@mrsmartypants_1]

@@aussie8114Exactly. As was made very clear if Tim had paid attention 🤦‍♀️

[@AT-nq6cu]

Since they no longer own the vehicle, how will they ever find out what the issue is?

[@mrsmartypants_1]

@@AT-nq6cu You’re beginning to get a glimmer as to why the dealership bought the vehicle back so willingly. Now keep going.

[@dannyt2471]

Hi Car confections. I really love your content. You should buy a grand highlander, since it was on the top of your list of suv. It would be great, i think a lot of viewers would be interested. Have good one.

[@CarConfections]

Thank you! We are considering it

[@mathewcaron1459]

I’m sorry you guys have had so many issues with the transmissions. Hopefully whatever you replace it with will be more reliable. It’s too bad though, I really loved your Santa Fe lol.

[@2024LexusRX]

Go for the Grand Highlander if you’re in the market or the CX-90 or even the Ascent, all these are made in Toyota Factories and are built good or even (though not a big Honda fan) I’d still recommend the Pilot over the Santa Fe

[@MelvinDlaCruz]

Hyundai just say lets buy the car for this guy because we are getting a lot of bad promotion, hahahaha

[@Sp33dyStallion]

Yeah they just bought this back so they'd stop making a new video every time the transmission failed lmao

[@MelvinDlaCruz]

@@Sp33dyStallion hahahahahha

[@titaniumspecial4207]

The real car channel. Can you guys please add a section for ride comfort on your spec review in a scale of 1-5. Harsh to plush. Thank you.

[@CarConfections]

Thanks for the suggestion!

[@Faebass]

This video series is so important. My mom was considering a Hyundai until I sent these to her. Now she’s looking at Mazda or Toyota.