Carpet Cleaners | How to Assemble + Use (Shark® CarpetXpert™ with Stainstriker™)

[@711CokeSlurpies]

So happy i was able to get this during the holiday season for our family! After i accidentally pooped a little bit on our carpet after a wild night with the family, i was able to get rid of all indications of that night's insanity! No more suspiciously colored stains in THIS household :)

[@Bitzliz]

Weird situation but no shame. This thing really is so good!

[@steph55988]

Smh😂😂😂😂😂

[@711CokeSlurpies]

​@@Bitzliz Oh yeah, cleans REALLL good!

[@711CokeSlurpies]

@@steph55988 What can I say? My family's wild! But it's nothing the Shark CarpetXpert with Stainstriker can't handle! :D

[@psalohcin]

Was this written by the family dog?

[@crystaljackson8983]

I just got for my carpet & used it in area heavy traffic, it’s great. After I used it with their instructions, then used regular water to rinse. The more u go over the carpet on dry suction the cleaner & drier the carpet is. It’s great on matted areas to.

[@SharkHome]

Thank you for sharing your experience with us, Crystal! We appreciate all the kind words!

[@TerryP1922]

I just received mine yesterday and will look at this before I start. So excited.

[@roycolby1484]

I bought one. My carpets look like new. It is much easier to assemble a few extra parts if you watch the video on KZbin- How to assemble and use Shark CarpetXpert. I give it 5*****!

[@Thynotmine]

So far I like the carpetxpress (just did a trial run in the hall). But this video is way too fast when trying to assemble! I had to pause and rewind way too many times. So happy I found this guy. Here's the video if you want a much better explanation of all the parts and assembly kzbin.info/www/bejne/n4rKgol9hMmNn7ssi=x_XRQEkZHTB6d85J @shark should be paying him 😄 PS the QR codes on the product instructions bring you to a broken page

[@bernadettealey2075]

Agree. Video way too fast. Don't know how many times I had to rewind but a lot. Wish I had seen this link before I did that.

[@stacyhuerta4456]

I’m watching videos then plugging mine in. So excited.

[@elainemercer2513]

me too

[@JD-uk-somerset]

Fantastic! Going to be saving up to get this 👍

[@SharkHome]

Sounds great! Thanks for the support, J D.

[@ThomasPelot]

Took apostrophe hose off were does the solution tube hook up?

[@shaunsamuels9829]

How do you release the main handle from the cleaner?

[@SharkHome]

Hi there, thank you for reaching out to us. With the model turned off and unplugged, use a thin hard object, like a screwdriver, to press the release button while pulling up the wand out of the body. The hole is located on the rear side just below the carry handle in the middle of the vents.

[@dogmanhellraiser3908]

It says show you how to use and assemble. It only shows you how to assemble not use

[@SharkHome]

Hey there! W'ed be happy to assist you. Is there a specific part you're unsure of?

[@TheoneGodfather]

Ours is blowing water out of the motor area. Contacted Shark and they asked us to send it back so they can research the issue. New replacement is on the way. 👍

[@SharkHome]

Hello, TheoneGodfather! We are sorry to hear about this issue with the Shark CarpetXpert, and we are glad that it is being resolved for you. If you have any further issues.

[@TheoneGodfather]

@@SharkHome Thank you. Just gotta find a box to ship it in and it’ll be on the way.

[@ForlornCrash]

Mine doe that too sometimes actually,

[@TheoneGodfather]

@@ForlornCrash I think it’s likely carpet fiber and hair is sticking in a valve somewhere inside but since you can’t take the cover off you can’t really check. Our new one so far is working great, we just take extra care to clean the fibers away from the suction tube.

[@alexodom-zf3sv]

My hand sprayer won't spray solution. will spray when cleaning tool is connected are these gravity fed?

[@SharkHome]

Hey there. We're sorry to hear you're having trouble with your Shark CarpetXpert. In order to use the hand sprayer, the tool has to be attached. If this isn't the issue, please send us a private message on social media of your choice, so we can best assist with your issue at hand. Facebook - Shark Home US: spr.ly/6056jWmsG X (Twitter) - Shark Home US: spr.ly/6058jWmsy Instagram - Shark Home US: spr.ly/6050jWmse

[@Arobku]

So this isn’t a regular vacuum cleaner?

[@kristilynnbayangoan3327]

That,s my question too, ahaha

[@Arobku]

@@kristilynnbayangoan3327 I Returned mines to Best Buy because if you look at the brush it seems like it’s strictly carpet cleaning. On the box it says carpet cleaner also. Hope that helps 👍

[@kimheymann6911]

How can I take the pole out of the vacuum

[@SharkHome]

That is a great question! To remove the wand from the Shark CarpetXpert Stain Striker please turn it off and unplug it. Then use a thin hard object (e.g. screwdriver) to press the release button while pulling up the wand out of the body. The hole is located on the rear side just below the carry handle in the middle of the vents.

[@lindamarsland3028]

Thats inconvenient.

[@TheoneGodfather]

@@lindamarsland3028Inconvenient? Took like five seconds.

[@simplelifebutfun]

Can it be used as a regular vaccum?

[@SharkHome]

Thanks for reaching out! This is only intended to be used as a carpet cleaner.

[@jeffbell7309]

I need to send mine back cause it's not working and I need to take off the handle and don't know how to do it to fit it back in the box. Can you help me?

[@SharkHome]

Hi there, thank you for reaching out to us. We're sorry to hear you need to return your product. We'd be happy to assist you in removing the handle. May we ask you to share the model number?

[@jeffbell7309]

@ Ex205

[@SharkHome]

To assist you please call our Customer Service Team at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.

[@CChrisMasero]

Why does the red light keep coming and turning off machine when O try to use?

[@SharkHome]

We're sorry to hear you're having trouble with your CarpetXpert. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: spr.ly/6054opWKy. If the steps are unsuccessful, please follow the directions provided at the end of the guide.

[@luismartinez-my1nk]

Can I remove the handle?

[@SharkHome]

Hey there! Yes, there is a small hole in the back of the unit. You can use an Allan key to push in the hole and remove the handle.

[@Freelancerbarun]

Nice

[@debbiej2689]

I CANT WAIT!! YEAHHH!!

[@yongyong73184]

What if I need to detach the handle stick later?

[@SharkHome]

Hey there! We'd be happy to look into this for you. Can you share your model number?

[@yongyong73184]

@@SharkHome ex201

[@SharkHome]

Thanks! You can use an allen key and place it in the small hole in the back of the unit. This will pop the handle out.

[@mrzrog]

From all the men who got this, thanks!

[@guidedspirit7933]

I scanned the QR code on the box and it's showing a video of a different vacuum cleaner🤔, the one that came in this box doesn't have a hose on it or in the box🤦🏾‍♀️

[@SharkHome]

Hi there, we're very sorry to hear that. We'd be more than happy to register your product for you. We would ask you to call our customer support at 1-800-798-7398. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you.

[@guidedspirit7933]

So KZbin just decided to edit my comment when I in fact had nothing bad or negative to say about the product, the video or the company so there was NO REASON to change my wording...makes me wonder what else of mine have they changed and made sound differently than wat I actually put out....SMH.

[@jeannettecastro6050]

I don’t think I got the hose cleaning tool. I don’t have a clear thing to attach to the wand

[@SharkHome]

We're sorry to hear that you're missing an item. To assist you please call our Customer Service Team at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.

[@glny2az]

If she went a little slower, that would've helped! 😅

[@Dauphne]

Buying this

[@SharkHome]

We're confident you'll love it!

[@joshuabroz]

Assemble + use…. Where is the plus use part?!??

[@green..sapphire]

how do i turn it on

[@SharkHome]

Thanks for reaching out! The power button is just above the water tank.

[@gofo0373]

I clicked the power button and it’s just blinking someone give me a tip

[@SharkHome]

Hello, Gofo0373. We are sorry to hear that you are having issues with your CarpetXpert no longer working. To assist you regarding this, please contact us via Facebook at spr.ly/6050nPaap, Twitter at spr.ly/6053nPaaX, or Instagram at spr.ly/6056nPaaw.

[@philipstrange2225]

Does anyone know how to take the handle off!?

[@SharkHome]

Yes, there is a small hole on the back of the unit, in the grill section above the top power cord hook. Use a narrow tool (eg small screwdriver) to press this button, while simultaneously lifting the wand upward. It helps to shimmy the wand while lifting it up. You may need 2 people to make it easier.

[@moxiemonie9839]

Use an Allen wrench and pull up, it works better. Two people not required to remove

[@anthonykates2600]

I. Just. Received my. Shark XPERT. But. No. Steam. Mop 😡 Did. Use yet. Do you wanna call about my steam mop that was supposed to be free with the purchase. To be continued.

[@anthonykates2600]

5/31/24. I receive SHARK XPERT

[@SharkHome]

We're sorry to hear you didn't receive the free mop. Please send us a private message with your order number on social media of your choice, so we can best assist with your issue at hand. Facebook - Shark Home US: spr.ly/6056eIdig X (Twitter) - Shark Home US: spr.ly/6057eIdi9 Instagram - Shark Home US: spr.ly/6058eIdii

[@henleechang9356]

Don't put the word use in the title because you didn't show how to use it

[@TheThe-u4m]

0:34 IVE BEEN STRUGGLING

[@bethnoneya8548]

For those of us with arthritis you f'n suck! Can you make it any harder to remove the hand tools from the hose!

[@SharkHome]

We're sorry to hear the hand tool is difficult to remove. Thanks for the feedback, we always want to be learning from our customers and making sure we design products you’ll love, and work for you. We’ll let our product development team know, so they can consider it for future products.

[@b.a.miller9374]

I just fell asleep watching all that