I HAD TO CALL THE POLICE ON MY OWN CUSTOMER

[@TonyM444]

Working with the general public is a challenge now Lee, both in person or selling on the internet. You handled it spot on

[@davidnorton5887]

Yeah, I now pick my customers very carefully.

[@Nick-s536]

Old age dementia can be a real challenge.

[@chekky47]

LEE - as an ex Detective retired I would encourage you to get a sign on the wall. 'Verbal abuse, threatening behaviour and any aggression towards staff or other customers will not be tolerated. Anyone using threats of violence towards our staff will be reported to POLICE'. When you get one like this coming in stand next to the sign and make sure the customer sees it. You did the right thing calling the Police it is always the best way to sort it out.

[@markm-ci6rj]

Why?

[@chekky47]

@@markm-ci6rj Why what? Why put a sign on the wall? Put a sign on the wall so the bloke knows that if necessary you will get the Police involved. I would have thought it was pretty obvious but to some people it is clearly not!

[@willb7081]

@@chekky47 a sign would have made absolutely no difference!

[@chekky47]

@@willb7081 How can you possibly know that?

[@chrisardern4594]

You treat people the way you want people to treat you. Considering that we live in a relatively civilised country I would have thought that these incidents are few and far between.

[@CathPlaysYT]

Hi Lee, My father suffered from dementia and just by listening to your video this older gentleman seems to be symptomatic. Mood swings, forgetfulness and poor understanding are classic symptoms. Obviously a very difficult situation to resolve. I think by calling the Police was your only hope in calming the person and clarifying your story. CCTV with sound is definitely the way forward to avoid any miscommunication with customers. Good luck with your business & KZbin channel.

[@jno5]

You should have CCTV in your office & outside to cover yourself and have any evidence if there’s a crime on site (ie break in at night)

[@davidthompson3434]

Couldn't agree more. Just hope there aren't any repercussions with characters like this!

[@D0csavage1]

@@davidthompson3434 He probably left his address details when paying the deposit, so any repercussions the police would know exactly where to go. He'd be a fool to be that stupid.

[@salibaba]

He does, you can see it in the videos in the background of the office.

[@jno5]

@@salibaba - Clearly isn’t working or doesn’t record sound, or he’d have it to show in this video (even if he blurred the customers face or only used the sound from it to prove that the customers attitude changed when the police arrived

[@charleydavidson69]

Agree. CCTV to protect yourselves and act as a deterrent for poor and threatening behaviour.

[@snacklofter]

Sorry to hear about this Lee - Funny story for you: My wife sees me always watching your channel. She came in from work and said 'I've bought a Honda Jazz from the guy you follow in Crewe - It's being delivered next week. Andy was a lovely man!' I said 'Andy? Don't you mean LEE!?? - She'd gone on another Crewe car website and bought a car off the wrong garage! I can only humbly apologise Lee - will get our next car from YOU (with non refundable deposit) I promise!!🤦‍♂🤦‍♂👍👍

[@paulkramer2599]

🤣🤣🤣🤣🤣

[@Gotta_Keep_Moving_On]

I don't work in same job as you, I do work in service industry though for the past couple of years. The entitlement and bad attitude of people has amazed me. Absolutely no call for it, unfortunately the way many people are these days and the need calling out on it. Keep doing what you do, you're doing things the right way.

[@JCJW101]

When you have to deal with the general public you soon realise there are some seriously strange people out there that do nothing but cause hassle.

[@TB1M1]

That's why you shouldn't become a car dealer, it goes with the turf.

[@JCJW101]

@@TB1M1Plenty of car dealers manage fine, you just need to have your i's dotted and t's crossed for when they invevitably crop up.

[@vespa81]

​@@TB1M1not just car dealers, it's anybody who has to deal with the public. People have become very entitled and completely unreasonable.

[@JohnnyWeissmuller-iw4pl]

We live in an age of entitlement these days unfortunately ​@@vespa81

[@WayToManyAssassins]

Nothings ever good enough for some people

[@markwalters2927]

This is the prooblem with dealing with the general public is you can get customers that cause huge stress and are totally unreasonable. And that is after you have tried to deliver the very best service and value. And been very professional.

[@peterbrownless]

Fair do's to the Police for prompt attendance. Would be customer sounds like an idiot; a deposit is a deposit. You don't get those back for changing your mind

[@CathPlaysYT]

Hi, I think probably the customer has an underlying condition such as dementia thus preventing him from understanding the situation. It’s very difficult to realise this especially when somebody is being so rude to you face to face. Lee did the right thing to call the Police in order to clarify his story.

[@jackmason4374]

I paid a £1000 deposit on a 50k vehicle changed my mind and got full refund

[@stepheng8779]

​@@jackmason4374Did you see it in person when you made the deposit? Very lucky if you did.

[@stepheng8779]

​@@CathPlaysYTYeah you're right, too easy to throw words like idiot around without thinking.

[@andywrollo2915]

What an a hole. Paid deposit. Changed mind. Ignored calls. Thought he could make enough fuss to force you in to returning the deposit. You were perfect. Did exactly what should be done. What a plonka. 👍👍I'm subscribed.

[@LeeAllen-lq7ml]

Fitting CCTV in the office with sound may help....we have it on the coaches ,

[@theolderigetthewrongbitget4746]

Its amazing just what a CCTV sign does, was getting ready to driveaway and a guy appears at the coach door all mouthy, he stepped onto the first step then stopped, he asked pointing at the sign, is there CCTV on here I said yes he about turned and off he went, sign yes camera no lol.

[@plechaim]

You will need signage to indicate this as it is illegal to record people without them knowing

[@CharlieHarper-d4x]

​@@plechaimThat's not true .

[@jedfra9172]

@@CharlieHarper-d4x As a business in the UK you do need to indicate that you are using CCTV or you are in breach of GDPR and risk any evidence you collect being dismissed in court. Anyone recorded by a CCTV system has a right to request any footage captured of them, any data has to be kept safely, securely and not shared for personal reasons.

[@padgepadgham3238]

When I was in business the worst liars I dealt with happened to be a policeman, a barrister, a lady doctor and a solicitor. They were all absolute trash, a disgrace to their profession, all chancer's, trying to get something for nothing.

[@volt8684]

And your business😂😂😂😂

[@TrumanShow-im2ve]

Doctors are the worlds biggest drug dealers. Paid incredibly well to sell poison. Massive bonuses to inject people with poison too. Sickness is their business.

[@FitTay]

Or they were Joe public that claimed they had these professions when in reality they lived in their Mums basement....

[@BiggyD80s]

Cool story bro...

[@Pimp_Shrimp]

"Lady doctor" lmfao

[@stephenbibby8650]

Having spent many years in retail having to deal with aggressive and unreasonable customers has gone from very occasionally to the norm now. Some people feel they are entitled to verbally and physically abuse retail staff . Only a few days ago I witnessed a fully grown man hurling abuse at a young girl a member of staff in a local Supermarket. People need to calm down and have respect for others.

[@markthomas5914]

Having been a taxi driver for the last 35 years the amount of violence and threats of violence over the years has been unreal , from people threatening to cut my throat etc it's got to the point were I now now only pick up people I know

[@Cheeky-fingers]

I quit the taxi trade for the same reason. The violence and threats happened daily in the end and was too much.

[@Bond2025]

Did you know that your insurance doesn't cover you for any of that, but it does cover passengers!

[@ComettableMabel]

Whole worlds gone crazy

[@williamfence566]

As an ex retailer the organisation I worked for would have returned the deposit due to the expected adverse publicity or vandalism / damage after the event . Their view was what would be the least amount of cost in probability. Yes it used to grind my goat but they weren't a small business so absorbed it.

[@hankey609802]

After dealing vehicles for best part of 40 years I always have vehicles prepped, mot’d ect and ready to drive away immediately.

[@danvanbelk1]

Yeah I get his comment about the MOT, but why isn’t the car repaired and prepped ready to go other than that? Save himself any of these issues with customers. I suspect it was a wrong telephone number initially, causing a huge misunderstanding

[@pauloshea5483]

@@danvanbelk1it must have been the correct number as the guy knew about the switch they were waiting for .

[@gaspode505]

I been done by garage, return faulty car 3 days after purchase. Never got money back, went to court. Dealer got convicted and jailed. I get £4 /month from Crown Court 10 years on 😂

[@aslandama]

The general public never fail to entertain.

[@rugby86]

They walk among us, unfortunately 😬

[@craigdaly5111]

Genuine entry - I visited these guys and they were awesome. Let me have a test drive in a Juke. Exactly what I was looking for. This was around mid afternoon. I left a £200 deposit and left looking forward to getting the car. I got home a couple of hours later and through no fault of these guys I had to withdraw from the sale. I called them as soon as I could to let them know before they started any work. One of the FIRST things I said was “this is no fault of yours, please keep my deposit that’s fair enough.” Hand on heart the impression I got was they are as genuine as they seem in the video. One of the rare places I’d go to buy a car and have trust they’re doing everything they can to get it up to standard for you. One day I’ll be back to get a car here and I’m utterly hooked on the videos. I’m fairly confident they could make a TV series out of the adventures they’re having since opening 😂 Congrats on your success so far and best wish for the future. Don’t be put off by one (possibly more) bad customer there’s plenty of decent ones who would happily support you.

[@jedfra9172]

You let them know within 3hrs and they didn't offer your deposit back! Your conclusion from that encounter is that they are a genuine, fair and customer focused business? 🤔🤣

[@craigdaly5111]

@@jedfra9172 it’s a fair point Jeff. But the document you sign does say about deposits and I’m old fashioned I saw it as my fault and pretty much didn’t give them an option to be fair. If I go back in the future and buy a car I’ll be sure to remind them then. I get the feeling they’ll look after me.

[@Bond2025]

If it was genuine, what was the actual reason for you withdrawing from the purchase of the car you paid a deposit for? I only ask because if you had paid by credit card (and why wouldn't you!), there could be a way to have it refunded by the car company which would not affect the garage. You are covered for a multitude of situations. You can do a similar thing with debit cards, but it can be more time consuming to resolve. Let us all know. You can still make a claim quite easily.

[@richardjohnson3463]

Sorry you had to put up with that Lee. You dealt with it professionally, well done

[@richardgiles2484]

Over the last 40 odd years, I've had a few disputes with garages and in life I always stay calm as once you raise your voice you've 100% lost the dispute. 😂

[@Pauljn67]

Great video Lee. Many thanks. The world is full of lunatics mate!

[@richardnewman8983]

Hi from Dronfield Derbyshire I love your videos and in this situation I believe you dealt with it very professionally as there are not many car salesmen who are as professional as you so well done that man keep up the good work.

[@callumcoxon]

I hate non refundable deposits, the car industry always does this on cars that aren’t even ready to be purchased, I understand that’s the way it is but it still doesn’t sit right with me, I just wish when you views a car it was actually ready to be sold

[@davidhumpherson4904]

Sometimes cars just don't sell and have to be traded on or sent back to auction. The prep money would be wasted. They are secondhand and inherently need work. It's much more honest to get the customer involved and let them know what's being done to the car to make it right for them. That feels good to know.

[@davidhumpherson4904]

The deposit covers money that will be put into the car, if the customer pulls out the dealer is out of pocket on a vehicle that might never sell.

[@jedfra9172]

@@davidhumpherson4904 That is insane. What happens when a customer puts down a deposit and the identified faults are much worse and turn out to be way, way more expensive than the dealer expected? Do dealers honour the fact the customer paid the deposit in good faith and go way beyond their expected budget to carry out the repairs and provide the car as promised? I imagine not.

[@alandmorley]

loved the suitcase story. always makes me smile when I think of it.

[@Wiltshire-observer]

Lee, I spent about 35 years in a government enforcement role, dealing with the public, good and bad. Quite a lot of it was with assistance of the Police, sometimes in riot gear !. If I could offer one small shred of advice, I would write down the communications (date and time) with the customers, perhaps via a customer database ?. It would be a pain for you to do that I know, but quick notes somewhere will help you in any dispute or aggravation. This guy sounds as though he has some memory problems or another mental challenge which results in his volcanic behaviour due to the problems of him coping with issues he can’t deal with. It’s very obvious that ignoring your calls for the best part of two weeks was his way of dealing with the small challenges of the car purchase which may have been a lot for him to cope with mentally. I’ve come across this quite often and it’s difficult dealing with it in the heat of the moment.

[@MF-jp5vp]

THANK YOU...I really, really didn't know the situation regarding deposits....but I do now!!!!

[@christophertripp8092]

Maybe CCTV with sound if that's possible in your office and outside would be a good idea as you seem to attract some interesting characters

[@tiptopup602]

He had his bike chained to a lamppost round the corner

[@JeffPower-dv3zl]

😂😂😂

[@LizMills-m5w]

I completely get your headache with the Mercedes. We just sold one of our cars to a dealer for a quick profit and I’ve spent the last couple of days thinking I could have made more. However I have no come back via warranty etc so the car is now gone done and I can move forward. Love your channel and thanks for the tip on Tuza

[@davidhumpherson4904]

Nice one Lee. Hard to believe someone can get to 70 odd and behave like that. Once a bully always a bully well done for standing your ground, firm but polite and fair.👍👍

[@garyprobert2571]

The fusion tdci I've just had similar issues with 1 and it was a crap lion battery ...... deposits are technically refundable however don't call it a deposit ...... call it a part payment on your invoice

[@johanndork5364]

Agree but for £200 I’d just refund it and move on with no stress or possible nutters coming round at night.

[@marksenior9220]

The world is full of strange people. If he was that bothered, he could have phoned you on the Monday for an update?

[@chrisblay]

Sounds as though you could start your own reality tv show. 🤣🤣

[@ajw1467]

Reckon he should be on jackonary !😊

[@ajw1467]

Funny how he said called 4 or 5 times and then on a different number why not different number before typical crooked car stealer ! I'd see you in a dark alley by by nose !!

[@avit24]

@@ajw1467 Did He?

[@ajw1467]

@avit24 that's what the muppet said keep up

[@FatHead1979]

Lee you really need to get yourself decent quality CCTV fitted (inside and outside), then there can't be any "he said, she said" shenanigans. In this case, you would even have been able to prove that you made the calls AND what the customer will told etc.

[@jezm1703]

In view of this, I would say it's an absolute necessity. CCTV in operation signs everywhere, footage backed up to the cloud. Sad, but very necessary.

[@paultaylor7082]

Good advice. The camera doesn't lie.

[@lloydcrooks2539]

Hi Lee, watch your clips all the time. Your work ethic of going through your cars so careful ensuring all work is completed, a brilliant tradesman, with the, good old patter. 😂

[@carukchannel]

Thanks 👍

[@thatcheapguy525]

Li, if my memory serves me right you studied law for a while and it sounds like it stood you very well with the Police present. you were very much in charge of the situation with our copper topped boys in blue ready to remove the 'gentleman' if necessary. this really is quite a skill especially keeping things fair and equitable whilst clearly stressed by the situation. 10/10 mate!

[@paultaylor7082]

Years ago, around early 1987, I put down a £50 deposit on a 1.3 A reg (83/84) Metro at a garage in Oldham, for my missus. I was sorting out the bank loan for the around £3K balance, when I was called into work, to be told I was being made redundant. As this meant I wouldn't be able to afford to pay the car loan, I went back to the garage and explained the situation. I didn't expect to receive a refund, and I didn't get one. A few months later I was back in work and instead my mum gave me a loan of £500, we got a 1975 P reg Mini Clubman estate which we then ran for nearly 3 years. No complaints from me here, I was told the deposit wasn't refundable, it wasn't the garage's fault I'd lost my job. Well done BTW, for not losing your temper.

[@SimoD1978]

Well handled Lee. Nothing stranger than folk….

[@GeorgeWaywell-n4s]

You handled this very well

[@bruceshaw2402]

I'd get a cctv fitted in your office ( sound and vision ) if you had one you could have shown the police and that would have been the end of it , he had obviously done this before in the passed and folk just gave him his money back to get rid of him , he knew he wasn't entitled to a refund hence the performance.

[@ajw1467]

The have gdpr laws to work too

[@stebrad123]

I think it would have been far easier to just refund him and get rid of him. All the aggro for just £200. You can just sell the car to someone else.

[@JOHN-e8y4e]

Thanks for the vidio, and thanks for giving some credit to the police, and for being calm and using your people skills that you have gained over the years. not easy i know. forgive me if i lean a little bit on understanding the elderly without being disrespectful. having worked for the N.H.S. for over 21 years and in the care sector you find that some elderly can have problems like going senile and may have a mental disorder and some may find it difficult to move along with the pace of the modern world. on the other hand some have all their marbles and are as cunning and as a sly old fox. respect, wisdom and curtesy is needed no matter who we deal with. thanks for sharing with us, i am new to your channel and enjoy it.

[@BiggyD80s]

You did the right thing calling the old bill, but even if they are not being violent, its your private property, you can tell anyone to leave for any reason and if they refuse, you have a common law power to physicaly eject them using reasonable force.

[@harrysahota4072]

Unfortunately, trespass is not a criminal matter, and only the police can really eject people from private property I would be very wary of touching anyone that could cliam all sorts

[@volt8684]

@@harrysahota4072rubbish. Trespass is not a criminal offence it is a civil offence, therefore the police have no powers against trespass unless damage or violence. You are entitled under common law to remove them. Easier said than done. Risky😊

[@chiefrocka8604]

@@harrysahota4072behave i’m a sia doorman and if the management want the customer to leave it’s a case of a Ask them to leave sometimes that works if you’re polite but if that doesn’t work Usher them to leave up close one hand behind making sure any cctv can see your pointing to the exit so any police or judges can see you’ve been non threatening. If that fails it’s hands on … if the police ask you say this is the way you done it

[@davidgavin7280]

​@@harrysahota4072 aggravated trespass is though, and refusing to leave takes it towards the standard of aggravated trespass. I'd go hands on on anyone refusing to leave.

[@BiggyD80s]

That's your management's decision. As a barrister, I'm telling you common law allows you to use reasonable force to remove a trespasser. It's like people saying shops can't detain kids for shoplifting. They can they just choose not to.

[@scottstrails9369]

Top video Lee ,handled very well considering you’re wearing the sales hat and the screamers hat together .Similarly ,I’ve been in the car job for over 40 years trade and retail trying to keep peeps happy …as well as yourself ..hard work at the best of times .Great videos ,thanks for posting.

[@MrToddy31]

Lee you kept a calm head well done chum, loving your channel 👌👌👌

[@carukchannel]

Thanks 👍

[@derekstocker6661]

Well done on this and hope you get the car sold. Need interior cameras and as mentioned elsewhere, notices and make sure you have your phone on record for instances such as this! Subbed to channel and keep up the good work!

[@keithjackson8076]

Your thorough prep of cars for resale despite most are the budget end of the market is realistic and fair for both parties. The customer doesn't get a dud and you're not faced with warranty charges. I've subscribed and to a few other channels where the approach is similar. Dealing with the public can be a nightmare. Par for the course I guess. You put in a lot of hard work.

[@glensweeting9408]

Another youtube channel 6D Diesels recommended Precision Clutch Components Ltd, maybe worth a try if supply is an issue

[@thefiestaguy8831]

To give some context - I'm a serving police officer in a different force. I absolute hate civil disputes, such a waste of time that could be better used elsewhere, yet unfortunately we have to deploy as it's often a "stalemate" situation. People forget that police attending have NO MORE power than any other person on that site - police removing someone by force can only be done once the person on site has said they want the person removed - and even then the police are not using "police powers" to do this, simply common law powers that apply to everyone. People seem to misunderstand this, and often call us and expect us to turn up immediately. I think people forget that a person on a forecourt is way down the priority list when you have a suicide, a murder scene, a domestic assault, a sexual assault and a massive pub brawl going on. The reality is we do deploy to these calls and i've been to many of them myself in my 7 years, but we can't always get there straight away. We have no more power than anyone else does in this situation, so calling police is merely asking the police to put themselves at risk of "assault" claims instead of yourself. The police can ASSIST you in removing the person from the premises, under a trespassing definition. They had come there with a right to be there, however you have then withdrawn their right to be there and asked them to leave. They refuse. You can ask them again, if they refuse you can use reasonable force to remove them from your premises... this would of course involve physically taking hold of them and removing them, but in these circumstances it is not a criminal offence. Of course if you proceed to drag someone up the entire road and then give them a good punch or kick for the trouble they've caused you, then of course that is very different. You can remove them from your property onto public property. Of course you would be expected to be reasonable and ask them to leave first. It might come as no surprise to you that if police officers are assaulted in a situation like this, by the person they are assisting you in removing - it's not "assault on emergency worker" it's simply "assault". Assault on emergency worker only applies where they are conducting a lawful duty. As this isn't a "lawful duty" and they are using nothing more than civillian powers to remove said person - the same powers that apply to anyone else on site - it's merely "assault". In my experience we spend forever going around in circles with the person at a civil dispute and no sensible outcome is reached in any timely manner. Most "civil dispute" calls take a long time to deal with as both parties argue back and forth, something the police can't take any side on either way... I'm not saying "Don't call police".. what i'm saying is "Don't call them and expect a timely response". Would you rather the police responded to you immediately but knew that a woman was being beaten by her husband a few miles away, or a massive pub brawl was kicking off and they deployed officers to you instead? I think most people would agree that no matter how frustrating it is to wait, prioritising calls is of upmost importance.

[@Familyman0838]

Timely manner and that's the real issue isn't it undermanned overworked and inundated with calls plus underfunding and under paid it's a very difficult job you have I don't envy you

[@thefiestaguy8831]

@@Familyman0838 Thanks. Said it before and I'd say it again. If I could find another job paying me the same at my age (not even 30 yet), with a similar shift pattern, (6 days on, 4 days off)... I'd resign tomorrow. Joined for all the right reasons back in 2016, as a Special Constable then went full time the following year. In just that short space of 7-8 years I've seen the job change so much for the worse. I once spent 18 months under investigation when someone decided to take their own life - without warning or notice. Most stressful 18 months of my life where I was told I would likely be dismissed... kept my job in the end but still subject to sanctions from it today, and this incident happened nearly 2 and a half years ago.

[@ohnoitisnt]

Thank you for clarifying this - happy to DIY where i can in order to keep you guys working on what matters. This country going down the pan fast and i see a day where you guys just wont be available for low level crimes like murder and treason 😂

[@thefiestaguy8831]

@@ohnoitisnt Low level crimes? Murders never have and never will be low level and we throw resources at them. Only 2 days ago we sat on a crime scene for a "suspicious unexpected death".. in other words a person was found dead in their house (which would ordinarily be a visit from the police and ambulance, followed by the removal of the deceased and paperwork and that's it). Instead it was deemed suspicious and it was a crime scene for 3 days on end. Found out yesterday there's now another suspicious unexpected death, also a crime scene again. Treason? Don't deal with Treason at all that often. Last murder I went to was a crime scene for almost 2 months.

[@ohnoitisnt]

@@thefiestaguy8831 I kid on low level, obviously. Keep doing what you do and dont be a tyrant on behalf of the state. Also if theres any disruption outside whitehall soon just do us a favour and let us all get on with it 😂

[@MrRedfreds]

The car pitch , new daily soap on you tube. 😅 Looking forward to the next episode. Return of cycle man,or the bag lady.?😮

[@carukchannel]

the story does not end here either 👍😁

[@marksheyworth7888]

I had trouble with one of the big used car people a few years ago they wanted a deposit to bring a car from another one of their garages, and i luckily had them write on the agreement that it was subject to my approval . because when it arrived it was a bag off nails and the salesman said i had to take it or loose my deposit and i stood my ground and pointed to the line on the paperwork that said that i would only take it on approval and if they did not refund i would take them to court after about an hour of arguing they got the manager in and i was refunded.

[@markopazlo]

There's no guarantee giving him his deposit back would be the end of it. Sounds like he is having some mental health issues and went looking for a fight. You did the right thing ringing the police.

[@vespa81]

This is why I no longer work in customer service, there are just to many people with issues out there that make it a miserable endeavour.

[@JamesAlan-s6f]

What a bell, you handled it brilliantly and you've done the right thing you called him plenty of times he didn't answer the call you clearly set out the terms and conditions You can't just pull out of a contract in this way that's now how the world works he's just a delusional old man Ive had difficult customers also

[@GAFBear]

That guy sounds like an Ex civil servant by the way he changed tunes when the law was involved :/ I thought wisdom came with age but apparently not

[@Darkelf7201]

Absolute madness......well done for keeping calm, doing the right thing. He fealt aggreived because, in his eyes, you hadn't provided the car in good time (2 days or whatever it was). I would strongly suggest getting CCTV and posting signs saying that you have it. It backs up your case. Good luck.

[@johnmcmahon4364]

Great pitch update Lee. Well what a strange customer, good on you for holding your own

[@dubster8086]

I worked for an amazing sales manager who’s mantra was ‘3 days’ as the longest time we had to do the handover. We were selling 200 new/used a month and yes it was a bit of pain at first making sure all prep was done before putting a car on sale but I gotta say it works. CSI went up massively, stress levels went down massively and there’s no time for buyers remorse to set in 🤩

[@roystonvehicles9129]

I'd have refunded the dipper tbh bud, not worth potential scratched cars and hassle, I get everything done prior to advertising, then it's good to go, saves them going cold in a weeks time, tbh I tell people I don't really take deposits as it knocks everyone else out, I'll take one prior to delivery tho. Hope the mokkas OK for you, I bought a 66 plate mokka x in March, 3700 bid, 92k,proper retail car, put discs on it, service, autotrader said 6500,after 3 adverts and coming down to 4295 I'd still not sold it, hardly any views, anyway took 3700 from some poles, glad to get out of it,dont know what the problem was, can only think it was the 5 grand thing.

[@pcr8918]

And who would be a policeman having this all day.

[@newsoftheday420]

Yeah and no back up from your superiors

[@tonydonny7886]

Did you tell them you were recording? Poor fella sounds like early stages of dementia. Angry outbursts are common. Think I’d have given him his refund for the benefit publicity. Always try and be the nicer person especially as used car dealers get bad press.

[@davidhumpherson4904]

Thought your impression was spot on Lee😂

[@jimbandit1250sa]

You handled that properly Lee keeping calm and professional however cctv record everything and your covered some nasty difficult customer out there take care mate cracking video 👍🏻🤝👌

[@johnbest-p9s]

Great videos mate keep up the great work 🙂

[@paul8161]

Hi lee, i,ve never seen your channel before and it popped up on my feed so i thought i would give it a go,,, I'm sorry to see you had to deal with the customer and I'm sorry it obviously upset you, no one goes to work for that,, but obviously its worse for you because your your own boss just trying to make a honest living and you don't need horrible customers taking the mik,, so hopefully you don't let it wind you up,, but i could see it could quite easily. But all the best, paul.

[@SuperGizzzmo]

Definitely need to get a GoPro camera Would definitely love to see the footage Keep up the good work Dave

[@MRPUD1]

Wow you did well on that. You handled it very well &did the right thing . I'm sure the old man might be in need of a MOT. It was a enjoyable video to watch of some of the stranger things you have to deal with.

[@mycorrhizae111]

Well done for handling this very awkward customer in such a calm manner.

[@kobierott1342]

Personally i would prefer the car had a mot before i paid the non returnable deposit,be gutted if it had loads of corrosion advisories.Also would like to have the car ready to go no messin around waitin for prep.Think thats why i buy privately Lol.

[@rapidsendit]

They don't MOT the cars before because if they don't sell they have to put a fresh one on each time.

[@kobierott1342]

Yeah I know.Its my personal buying preference.

[@latics356]

handled it very well remember buyers are liers

[@user-jg6vw3em9f]

Hi Lee, I'm absolutely roaring with laughter as I thought for a moment it was a live stage comedy show. Thanks for the entertainment. Well done 😅

[@Quakester2000]

I think in future you should have your landline inbound / outbound calls recorded for evidence that also records what numbers are called or calling (Also able to print out dates and times). Also have cctv with audio in office for the future evidence . It means your covered if they say you didn't phone or kick off like that.

[@highpath4776]

Fleetway Clutches will do re-builds. prob 30percent DEARER than NOS or other import prices but will last, they are cheaper on larger commercials clutches and so on.

[@PuddingPeep-fs1kw]

I think you handled that perfectly mate, Buyers are liars & we all know that, Hopefully that’s the last you’ll ever have to endure from him.

[@edinburghandbeyond]

Do u have your terms and conditions written down ? Also, was it cash, and did he sign the terms cause if he didn't, he could have a claim

[@simoncook7456]

I'd just give him his deposit back and tell him not to come back, not worth the hassle

[@tardeliesmagic]

And anyone else that comes in will cost lee a lot of money, if something happens Heavens forbid then that's a good enough reason, do learn how a business works.

[@JohnnyMQB]

@@tardeliesmagic or refund and dont make a video about it no ones the wiser

[@tardeliesmagic]

@@JohnnyMQB The customer is"The wiser" refund everyone who does this will result is a lot of money lost. Do please keep up.

[@JohnnyMQB]

@@tardeliesmagic so how would anyone know this if it hadn't been broadcast online,my boss does this from time to time and people really appreciate a bit of understanding

[@garytaylor9474]

Feel sorry for you mate.. Luckily as you mentioned it doesn't happen to often.. I'd just write it off as a bad experience and be happy with your customer base with the enjoyable sales you have had.. There's always one out there Lee.. Sadly probably won't be the last.. That's folk and the used car game..

[@sportshatch]

My parents were in the motor trade for over 60 years as both new and used car dealers. They always refunded deposits as they felt any adverse publicity was better avoided. We also kept our used cars on an open lot and were worried about a dissatisfied customer taking it out on the stock. We were in a small town in Scotland and your reputation was everything .

[@davej433]

You where definitely in the right and followed the correct procedure. He , unfortunately , went about things completely wrong from the start and blew his chance of maybe settling it amicably. Hope in the future he apologises but very much doubt it .

[@normanstephens5391]

Lee you did the right thing calling the police,. I n this particular situation. It appears at the moment ?. He as lost his deposit as well as the car. Silly man.

[@jonathanb4847]

You did right Lee, I’d have done same. If he’d behaved nicely and explained why he had changed his mind and apologised (eg financial hardship) you might well have refunded him you seem a fair and very reasonable person. Serves him right

[@thomasfrancis5747]

6D Diesels recommend Precision Clutch Services Ltd who rebuild clutches and do a superb job very quickly and usually cheaper than a new clutch. Might be worth a try if you're stuck. Have you got even a dummy CCTV camera in the office - might be worth pointing it out if you get into a barney....

[@billybonds4449]

Just got a new (I hope it was) clutch fitted last week on my 2010 Astra. Mind you 150,000 miles on a single clutch wasn't too bad. Was pricey though at £390.

[@leeneal6969]

A Ring camera in the corner of your office is all you need to protect yourself. Under £100

[@Ljm1894]

He's got a sister who goes about with a shopping trolly

[@davidnorton5887]

And a brother with a bike.

[@henrykravitz468]

You need to get some CCTV for outside and the office. You should have sold the Mercedes, but hopefully, you will get it back in the future. Get signs up everywhere saying "Verbal abuse, threatening behaviour, and any aggression towards staff or other customers will not be tolerated. Anyone using threats of violence towards our staff will be reported to police", as you see everywhere. Good to see the yellow Fiat 500 still in the corner. Great video as always.

[@leedee1977]

He has got quite a few cameras if you watch the video from the beginning. Probably didn’t want you to see the frail old bloke who “burst in shouting your shit” because then it looks bad when he won’t give the old bloke his 200 quid back.

[@bantamNeil12]

Well done Lee on keeping your cool with a clearly angry customer that doesn't understand how a deposit works...You defo did the correct thing in calling the law when he refused to leave your premises after being asked several times politely...👏🏻👏🏻 Great to see the police attend promptly as well and no doubt that helped difuse the situation and made the man wind his neck in and come down a few octaves with the shouting at you...Take a bow Laid back Lee...👏🏻👍🏻👏🏻👍🏻💪🏻

[@andrewwelsh4968]

Hi Lee. You did absolutely the correct thing, in the correct manner. Having never purchased a vehicle from you, as of yet ( waiting for the youngest one, to pass his test ) I assume it states clearly on your paperwork, you are entering a legally binding agreement and deposits are none refundable, as did I, when I was in the trade, then all is well. Especially important when dealing with older people and by the sound of it, many from the Crewe area lol. Well done and keep it up!!

[@andybigbs9466]

When the police heard it was a safe old English bloke,they all turned up as new it was safe.

[@stendecstretcher5678]

You and the team certainly earn your money.

[@mervynpickard7051]

I love most of the stuff you put up on KZbin Lee. It usually presents you in a brilliant way in a trade not known for its honesty and integrity. If i wanted a car from a dealer in the range you generally sell, I'd definitely head over to your pitch. However, I think you may have shot yourself in the foot with this video. I can't help feeling it would have been better to give him his deposit back, BUT I also suspect he lost any hope of that with his aggression and behaviour. It may have been prudent to keep this one to yourself!

[@philgrimsey3637]

The impression I got was that had the bloke presented his case more reasonably, that's the way it would have gone. Sadly, this bloke went down the aggressive route, failed the attitude test and got a dose of what was coming.

[@timjames2654]

As Lee said on the video customers are informed that deposits are non refundable. If deposits were refunded then who payed for the businesses time with that customer during the sale and when it was taken off sale they may have lost a genuine sale on the vehicle. As far as I can see it was a fair contract, entered into by both parties without any pressure. The only way a refund should have been offered was if a family member intervened and said the gentlemen was mentally unwell. In this case I would think that Lee would understand and give the refund and write off his time as a business expense. Lee most definitely should have shown the video as the channel is showing life in the business as it is. Most people would agree that a refund would have been unreasonable.

[@johnnorton9304]

Nearly 20 years ago. I found a mint pug 306 xsi with 30k on it. Got a hpi check which came through with a full dealership service history there was one mileage recorded that had 130k on it. We thought clocked car asked for deposit back. Whole thing went to trading standards they said if the garage can prove the car is genuine you can take the car or lose the deposit. I never did get the money back or have the car. Bought an astra sport which I made last for 10 years. You are right not to return deposit,

[@richardnewman8983]

Where are you based as my brother is looking for a Vauxhall Mokka Kind regards Richard

[@xotic8617]

Exactly why when I buy a car I ALWAYS have them put the following in the terms & conditions / comments on the contract: “ subject to customer obtaining own finance, if customer is unable to obtain own finance deposit will be fully refunded within 1 business day “ .. and I have never yet met a dealer not willing to put that on the contract, if they didn’t want to put that then I wouldn’t buy the car. But in saying that I have never been unable to obtain the finance so it’s never been an issue. In this instance however I agree you are fully within your right to keep his deposit especially after his behaviour and him ghosting you.

[@haleroe9398]

So if he claims he didnt recive phone calls why didnt he contact you or turn up to the garage just to enquire when the car will be ready

[@railman7454]

Can’t wait for next episode,

[@carukchannel]

big plot twist to come that’s all I can say 😂👍

[@Jb7878-i8r]

@@carukchannelI imagine he came back and bought it lol

[@firesafety]

You were spot on. 'Don't over think it, some people just think the world should run as they want it too - not how it actually is. They then try and force it - but the problem is with them and their inability to understand the world or other people. Keep on mate! As the saying goes "Don't let the B#####ds grind you down", move on, you know you acted appropriately.

[@martingaunt599]

They walk among us. I run a business selling and repairing computers and people can get very emotional. But the minute they take that into abuse, it's game over. I tolerate a lot but abuse is a no-no, I basically point to the door. I work from home and since COVID, I no longer let people in unless I have to prove something works (very rare) I have just bought an Automatic Vhaxhall Mariva 14 Turbo 27,000 Miles 2014. I would have bought from you at a heartbeat even you are far away from me but you rarely have automatics. Well done the right thing to do. The dealer I went to was not great but I wanted the car so I put up with them.

[@roystonvehicles9129]

In my experience, with how phones show missed calls and texts, you know if they don't get back to you ASAP it's all gone wrong, a guys just rung me about a volvo, wanted to leave a deposit to have it checked over in a weeks time, I wouldn't take it.

[@garywalker3818]

you did the right thing great blog mate Gary for Crewe

[@rosswalker3284]

Should your cars not be ready to go if your selling them ?? not needing fixing

[@railman7454]

Dealer don’t get cars ready until they have a buyer, in case they can’t sell them and auction it