Case management with Real time scenarios

Salesforce Case management
Case management Workflow:
Service Cloud Introduction:
Case Assignment Rules:
Case Escalation Rules:
Email to Case:
Auto-response rules:
Web-to-Case:
Summary:

[@oscarmdiaz]

I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!

[@tingpangchong437]

I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!

[@prashantvilayatkar3583]

Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.

[@stevereade4858]

I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.

[@nagukrithi5990]

Agree - I am on the same boat :)

[@amantiwari3493]

The explain was so clear!! Never seen any KZbin Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)

[@saurabhsingh1094]

Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents

[@SuperAbhishree]

Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.

[@nimmasoda]

Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.

[@sravsraji4699]

really impressed by your teaching skills........thanks alot for providing videos with clear explanations

[@rajashekharbejjarapu4588]

Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth

[@bhojanedhiru]

Thanks Sreekanth for sharing a very great knowledge.

[@rajasaha1997]

You are a beast in Explaining salesforce things.

[@ParagWankhede]

Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss

[@prakharagarwal7605]

Best real time scenario videos, well explained.

[@sandeshupreti6600]

This is the best SF tutorials.

[@priyareddy8958]

Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !

[@chaayoub5360]

great video from great youtube channel

[@betterlife-18]

Worth watching.. Awesome Sreekanth

[@redwings02]

VERY useful and helpful video. Thanks for creating!

[@jayanthvallurupalli2039]

You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it Thank you Sreekanth for giving knowledge to us

[@pratibhabehera5226]

this is very well presented and articulated, thanks!

[@harishiyyar3291]

Excellent explanation Sir. Thank you for your time.

[@sagarlucky9415]

Love to learn from this videos you are the best

[@rakshakrao9626]

Wat an explanation....u r a champ sir. Thank you god bless you sir.

[@varshamaity1690]

Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.

[@rajeshrasale4686]

Excellent explanation! Good job !

[@santa860]

Great Explanations. Thanks a lot.

[@rubytrivedi4164]

Great explanation and its really easy to understand the way you explained ... :)

[@dollycutie6869]

great job.....explaining in a clear way......thank u

[@venkatk2040]

fantastic , neat explanation , very helpful to me

[@bhavanashree2373]

Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen

[@vijaydwivedi7835]

i have watched many videos, your approach is very unique and very very helpful bro, many thanks

[@davystrain7217]

brilliant explanation, thank you :)

[@RIPUNJAYSHORTS]

Hello shreekant ..You are providing excellent explanation.

[@psrgaurav]

All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.

[@dayndevijayalakshmi628]

Thank you so much Sreekanth nice Explaination

[@bhavanipraneeth747]

Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.

[@saichandanaginnela6553]

Concepts are very clear...Thank you

[@sophiasamuel1049]

Thank you so much. Awesome and it is Very well explained.

[@santhamurthykesavan858]

Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.

[@shivaverma7260]

Simple and very very much interested..

[@gopalraor7205]

excellent guruji. i am expecting more videos from your side.

[@sagarr7940]

Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well. Thanks, Sag

[@priyeshmahajan6238]

Amazing video for the one is prepraing for salesforce admin exam

[@RajVeerEkSoch]

This is the best explanation ❤️❤️❤️

[@Mr._PM]

Thank you, brilliant explanation :)

[@DhanaLakshmi-go9ye]

Thank you sreekanth😊

[@raghavV25]

Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.

[@VivekSingh-mi1kj]

great work man .thanks a lot.

[@vk2356]

Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.

[@MadhuHeartz]

Brilliant Video.

[@rajsharma2798]

Very well explained for beginners

[@emmanuvelsuprithr4105]

Thank you so much bro , really really good explanation

[@sudhir4u1221]

Very good explanation. Good job bro

[@zackinan2700]

It is great! Thank you!

[@ahmadmansoorbhatti]

Amazing Video

[@rajyallur1226]

Thank you so much for explanation.

[@almagdanli]

Your videos are great. I hope you will make more videos on Salesforce. Thank you!

[@dineshkumarselvam6169]

Wonderful Demo dude😍 Keep it upppp bro😁👌

[@subhodeep5400]

Love your videos.

[@Anujpuma]

Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close. For example if case subject contains =ABC, status of case should be closed.

[@harishreddym3334]

nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management

[@tirunaharisai8685]

oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities

[@rohitjadaun5310]

great information.

[@zahidhashmi8081]

very nice explanation sirikant

[@gopireddy7803]

Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration

[@sridhard5442]

Good Explanation 👍

[@yaswanthsai639]

your explanation very good

[@SureshChandra-wl5pv]

Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks

[@yaseenmohammed4829]

Thanks for the video so much

[@shivanshu2202]

just awesome

[@siddharthgogikar6503]

nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it

[@lakshman2854]

Great explanation

[@star77670]

Great❤

[@nagukrithi5990]

This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)

[@starman9000]

Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.

[@SalesforceExclusive]

Thanks Jaya kumar!

[@Babyyyace]

Amazing thank you so much

[@sairam_fitness_coach2]

awesome video, Thanks bro... Please make videos on Lightning and LWC also.

[@kotesamt2172]

Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you

[@smitabatti2051]

U explain so well.. please make more detailed videos on Salesforce .. May not require animation but please make videos on Salesforce

[@sazkhan160]

Perfect !!!

[@ganduripavansai8251]

Nice video Bro!! Please do more videos.Keep it up

[@SalesforceExclusive]

Thank you Pavan! Uploading couple of videos this week.

[@tony251]

jhakaas !!

[@anildas3642]

Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce

[@yashasvitalwar4246]

Yet another superb video... Complex concept explained in easiest possible manner. One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?

[@ashishdeshmukh2648]

Too good explaination sir , thank u

[@SalesforceExclusive]

Thank you Ashish!

[@swathikumar3074]

Awesome .please make a videos on einstean, sales cloud please ..thanks in adv

[@santosh_Sammu]

What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji

[@deepikaghose4757]

Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone

[@swatijadhav1152]

nice explanation,,,,,Can you make a video on Lead Management and Marketing Automation? It will be very helpful

[@kanthikiran4437]

Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).

[@kirankumar2205]

its simliar like to email to case case assignment rules in service cloud, in marketing cloud lead assignment rules will work try your best

[@shivanandtotar4357]

nice explanation Sreekanth

[@SalesforceExclusive]

Thank you Shiva!

[@sreenivaspakalapati8123]

Thank you

[@pulkit.sharmaa]

Thank you soo much, it was helpful

[@pulkit.sharmaa]

and the summary at the end was cherry on the cake as it helped me to understand the whole process.

[@yogi2188]

Thanks ❤️👍

[@rajm3273]

Awesome Man!!

[@SalesforceExclusive]

Thanks Raj!

[@mohammadrizwan1948]

Sir very very nice explanation Great. Could you please make video on Sales Cloud and Marketing Cloud

[@lakshmibonthagarla697]

Hi,Can you make video on Single sign on and lightning.thanks for making videos for us.

[@priyankaahalya2063]

Please could make video on sales cloud as well its really helpful.

[@sravaninannuri5648]

Thank you so much.please make a video on knowledge articles

[@SalesforceExclusive]

Sure Sravani.