Case management with Real time scenarios

[@tingpangchong437]

I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!

[@stevereade4858]

I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.

[@nagukrithi5990]

Agree - I am on the same boat :)

[@nimmasoda]

Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.

[@oscarmdiaz]

I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!

[@sagartuli712]

this is fab! best explanation! This guy is a gem.

[@SuperAbhishree]

Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.

[@bhavanashree2373]

Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen

[@jayanthvallurupalli2039]

You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it Thank you Sreekanth for giving knowledge to us

[@amantiwari3493]

The explain was so clear!! Never seen any KZbin Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)

[@rajasaha1997]

You are a beast in Explaining salesforce things.

[@prakharagarwal7605]

Best real time scenario videos, well explained.

[@ParagWankhede]

Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss

[@saurabhsingh1094]

Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents

[@varshamaity1690]

Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.

[@sravsraji4699]

really impressed by your teaching skills........thanks alot for providing videos with clear explanations

[@gopireddy7803]

Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration

[@rakshakrao9626]

Wat an explanation....u r a champ sir. Thank you god bless you sir.

[@Vijay_ki_diary]

i have watched many videos, your approach is very unique and very very helpful bro, many thanks

[@vk2356]

Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.

[@AnoopKumar-c5o]

Hi Srikant, Please make more videos. You are best creator on youtube for salesforce concepts understanding.

[@raghavV25]

Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.

[@PavshiHoshi]

great job.....explaining in a clear way......thank u

[@bhavanipraneeth747]

Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.

[@sandeshupreti6600]

This is the best SF tutorials.

[@priyeshmahajan6238]

Amazing video for the one is prepraing for salesforce admin exam

[@PriyaReddyKandhi]

Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !

[@psrgaurav]

All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.

[@saichandanaginnela6553]

Concepts are very clear...Thank you

[@prashantvilayatkar3583]

Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.

[@santhamurthykesavan858]

Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.

[@betterlife-18]

Worth watching.. Awesome Sreekanth

[@rajashekharbejjarapu4588]

Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth

[@chaayoub5360]

great video from great youtube channel

[@RIPUNJAYSHORTS]

Hello shreekant ..You are providing excellent explanation.

[@redwings02]

VERY useful and helpful video. Thanks for creating!

[@almagdanli]

Your videos are great. I hope you will make more videos on Salesforce. Thank you!

[@Anujpuma]

Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close. For example if case subject contains =ABC, status of case should be closed.

[@gopalraor7205]

excellent guruji. i am expecting more videos from your side.

[@sudhir4u1221]

Very good explanation. Good job bro

[@kanthikiran4437]

Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).

[@kirankumar2205]

its simliar like to email to case case assignment rules in service cloud, in marketing cloud lead assignment rules will work try your best

[@rajeshrasale4686]

Excellent explanation! Good job !

[@nagukrithi5990]

This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)

[@harishiyyar3291]

Excellent explanation Sir. Thank you for your time.

[@bhojanedhiru]

Thanks Sreekanth for sharing a very great knowledge.

[@venkatk2040]

fantastic , neat explanation , very helpful to me

[@MadhuHeartz]

Brilliant Video.

[@yaswanthsai639]

your explanation very good

[@sagarlucky9415]

Love to learn from this videos you are the best

[@prakratjain2687]

Best teacher !!

[@rubytrivedi4164]

Great explanation and its really easy to understand the way you explained ... :)

[@RajVeerEkSoch]

This is the best explanation ❤️❤️❤️

[@sridhard5442]

Good Explanation 👍

[@shivaverma7260]

Simple and very very much interested..

[@dayndevijayalakshmi628]

Thank you so much Sreekanth nice Explaination

[@santosh_Sammu]

What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji

[@anildas3642]

Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce

[@pratibhabehera5226]

this is very well presented and articulated, thanks!

[@DhanaLakshmi-go9ye]

Thank you sreekanth😊

[@tirunaharisai8685]

oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities

[@rajsharma2798]

Very well explained for beginners

[@zahidhashmi8081]

very nice explanation sirikant

[@sophiasamuel1049]

Thank you so much. Awesome and it is Very well explained.

[@rajyallur1226]

Thank you so much for explanation.

[@ganduripavansai8251]

Nice video Bro!! Please do more videos.Keep it up

[@SalesforceExclusive]

Thank you Pavan! Uploading couple of videos this week.

[@sairam_fitness_coach2]

awesome video, Thanks bro... Please make videos on Lightning and LWC also.

[@ashishdeshmukh2648]

Too good explaination sir , thank u

[@SalesforceExclusive]

Thank you Ashish!

[@ahmadmansoorbhatti]

Amazing Video

[@kotesamt2172]

Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you

[@sagarr7940]

Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well. Thanks, Sag

[@lakshman2854]

Great explanation

[@zackinan2700]

It is great! Thank you!

[@yaseenmohammed4829]

Thanks for the video so much

[@starman9000]

Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.

[@SalesforceExclusive]

Thanks Jaya kumar!

[@star77670]

Great❤

[@deepikadghose]

Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone

[@yashasvitalwar4246]

Yet another superb video... Complex concept explained in easiest possible manner. One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?

[@rohitjadaun5310]

great information.

[@sindhureddy5532]

Super explanation

[@mohammadrizwan1948]

Sir very very nice explanation Great. Could you please make video on Sales Cloud and Marketing Cloud

[@SureshChandra-wl5pv]

Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks

[@shivanshu2202]

just awesome

[@shriiidharm]

Srikanth your explanation is awesome. Please can give me the solution to implement this use case "Track Case time statistics based on the time taken to respond back to customer" I really appreciate if you give the steps to do this use case . Thanks in advance

[@SalesforceExclusive]

It depends on how you respond to your customer after case is created. However Couple of possible scenarios mentioned below Create a field: First_Response_Time (Date Time field) Scenario 1: First response can happen by changing the status of Case from New to In Progress. 1: Create a workflow/process builder on Case to update field First_response_time= Now(), when Status changes from "New" to "Inprogress". 2: Create formula field as below. Hours_before_first_response= If(First_Response_Time!=null, (CreatedDate-first_response_time__c)/(60*60*1000),null) 3: Create a report with Hours_before_first_response field which has response time, you can perform any function as you like. eg: avg case response time, least case response time, cases which were responded late etc.. Scenario 2: First response is by sending email to customer. 1: Write Process builder/Trigger on email message when record is created to populate its case record's field First_response_time=now(), ONLY IF First_response_time IS NULL. 2: Same as scenario 1. 3: Same as scenario 1. Hope this helps!

[@shriiidharm]

@@SalesforceExclusive Thanks very much I will try & let you know

[@emmanuvelsuprithr4105]

Thank you so much bro , really really good explanation

[@tony251]

jhakaas !!

[@shivanandtotar4357]

nice explanation Sreekanth

[@SalesforceExclusive]

Thank you Shiva!

[@siddharthgogikar6503]

nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it

[@santa860]

Great Explanations. Thanks a lot.

[@Mr._PM]

Thank you, brilliant explanation :)

[@subhodeep5400]

Love your videos.

[@matkim1613]

Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?

[@integrations7548]

Hi Mat, I've some understanding of NBA. Let me know if you need document on how to create nba and some use cases.

[@SirenwithanX]

@@integrations7548 I'd love to chat about how you're using nba!

[@harishreddym3334]

nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management

[@gkgyandaily]

great work man .thanks a lot.

[@pulkit.sharmaa]

Thank you soo much, it was helpful

[@pulkit.sharmaa]

and the summary at the end was cherry on the cake as it helped me to understand the whole process.

[@shubhamlokhande9916]

Requesting you to YT presentation about salesforce cloud types and uses..

[@Sathvik_Gajjela]

Hi Srikanth, how many attachments can be attached using the email to case if user is reaching via email and any specific format is supported only? Please let me know as i have been asked this question in an interview

[@dineshkumarselvam6169]

Wonderful Demo dude😍 Keep it upppp bro😁👌

[@abhinavsaproo9904]

Hey! your way of explanation is too good. Why did you stop creating these videos?

[@priyankaahalya2063]

Please could make video on sales cloud as well its really helpful.

[@davystrain7217]

brilliant explanation, thank you :)

[@sunayanak5438]

Please make video on Governance limit Data loaders Object and relationship