Live Web Chat Salesforce Lightning

[@rakhiseth2638]

Hello Shreekant, your video is awesome and very very helpful. I was not getting this information anywhere and I am fortunate that your video helped me to achieve things which I needed. Keep posting such videos, which is very simple to understand and Thank you once again :)

[@kaispatvekar4517]

Hi Shreekant, At 5:20, I am not able to see any chat button/window on visualforce page that we created. I followed all your steps but not sure what I am missing. Kindly help.

[@sridharpanda7822]

Go to embedded service deployment and copy the code and paste again in Developer console. The button will enable. It worked for me.

[@NvManikanta]

Hi Srikanth, A video on territory management in salesforce plz i found it confusing. Subscribers comment +1 in case u are waiting for the same

[@anuragnarang26]

Very beautifully explained. Thank you so much!!

[@asmrrrrrrrrrrrrrrelaxsingg5140]

Sreekant but facing one issue followed all your steps to add but still image doesnot display in avatar

[@ykeen]

How to hide the Live web chat widget according to the agent are offline or business time?

[@nishantchandak3445]

Hi Shreekanth how do we change the heading of the chat box which is apperaring. For me the contact us is not appearing in full. How did you customize it for full font to appear.

[@irfanfathoni1529]

Hey Sreekanth, great video and explanation. i had a question, can we store the value from the pre-chat form into a custom field? cause i need to use it to find a something (such as unit model etc) thanks

[@judywilliams4045]

Is there any way to customize the message the customer receives after a case in created in the offline mode? Thanks for your help!

[@fileroom.agency]

Hi Sreenkanth, great video. I have followed your steps and when I try and connect with Omni-Channel from the Visual Force Test Page, the box just says loading and won't popup? It then drops back to the "Chat with an agent" message. I have whitelisted all the domains. Some of the screens in the Service Setup were slightly different to yours but only slightly. Can you give me some extra tips?

[@raj58879]

i am also facing the same issue the chat window not poping up did u find any workaround for this

[@sravaniratna5088]

@@raj58879 am facing the same issue , anyone solved this?

[@muppanikhil]

In Pre chat if a customer give his personal details, will it stores in Lead object ? because we want all the customer information into leads not in contact. May i know how can we achieve this ?

[@DevelopersWeekend_adda]

How can embedded post chat for feedback ?

[@nabeelkt5130]

Hi Sreekanth, your videos are awesome. I have one question, Can we change the chat button with an image?

[@somesh.degala3130]

I too have same requirement. If you found anything please reply here

[@lakshummac101]

Good content need more like how to customise messages, Avatar etc

[@marquinhoaraujo]

Thank you! Your video help me a lot!

[@COMMENT602]

very nice bro

[@meena14n]

i have don esame as the video says, but my liveagent window in VFPage is opening if i click on it ...What might be the problem ??

[@keerthanau3248]

After pasting code and making available chat button is not asking for details. Can someone help on this pls

[@harishreddym3334]

hi, nice video about live web chat in service cloud .please make a video on knowledge article

[@SalesforceExclusive]

Thank you Harish. Its in my bucket list. Will post soon.

[@ThePioneeringPixel]

200th like and 50th comment gamer win

[@fawadazam4149]

thank you so much for your hard work

[@nareshreddipalli2134]

Hi Sree, videos are good. Visual force page not showing (loading) chatbox, updated CORS. In the new version, there is no option to add the salesforce site domain while creating chat with customers. please advise...

[@raj58879]

i am also facing the same issue the chat window not poping up

[@nareshlalam1547]

instead of adding to vfpage is there any option?

[@nikitasahi5144]

Hi Srikanth, Do you offer training personally ?

[@ahshanali2775]

this website can be visible in google if i uses this url if yes then how? please help me any one.

[@athulyaarun9919]

Iam not getting the chat request from customer. Can you help me

[@nexmindspace7]

Excellent 👌 bro can u plss make the video on Trigger !! & Project

[@nareshlalam1547]

is there any way to test web chat code without adding to vf page

[@ganeshramramasubramanium4855]

It is very good. thanks

[@saikumarchinthakunta2584]

Can we get this feature in sales cloud?

[@MegaJustice]

Very well done. Work for me. :-)

[@dittprashant]

Good work mate, clear and concise.

[@SalesforceExclusive]

Thank you Prasahant! Much appreciated for your feedback

[@srenivasulub1200]

Hello Sreekanth, I followed the end of your steps but as you built the same as I couldn't able to do it.

[@SalesforceExclusive]

Hi Sreenu. Let me know where you stuck so that i can help you. Possible issue might be not getting your chat pop up. you need to whitelist *.visualforce.com in your CORS settings. Try below steps: Setup-->CORS--> Add "*.visualforce.com" as new record in CORS(with out double quotes)

[@sudeepreddy8066]

@@SalesforceExclusive while setup, Only Website URL showing mydomain not getting(i enabled mydomain and using within it).

[@SalesforceExclusive]

@@sudeepreddy8066 you mean to say at 3.02 time in the video, were you unable to see site domain text box even after you enabled mydomain???

[@sudeepreddy8066]

@@SalesforceExclusive yes, exactly.

[@srenivasulub1200]

@@SalesforceExclusive Omnichannel chat group couldn't able to see in the service console app. I'm able to see only in the VF page chat window.

[@srikanthn5606]

I have followed all the steps and when I try to make online agent on Omni-Channel it shows Logging in and stuck, Please suggest.

[@tomasjerabek3638]

Try to check if a 'Service Cloud User' checkbox on a User record is ticked.

[@qualifydeteam878]

i did what you said but button missing and preview page open as empty. help me how to solve this

[@messydata1022]

Can you please post video explaining "Salesforce Einstein Bot"

[@beautyofnature1843]

how can we do for multiple agents?

[@lavanyaravirala138]

nice video

[@asmrrrrrrrrrrrrrrelaxsingg5140]

Srikant I am looking from past two days how to add avatar image for one of my client, your video buddy helped me a lot. Thanks Srikant Keep uploading more videos and keep spreading knowledge. God may keep you in rise🙏🙏🙏🙏🙏

[@malfonso341]

Hi Sreekanth, May I ask please why "Chat with customers instantly" is not available in our Salesforce Org? Service Setup

[@laxmanparkad4214]

Hello sir, great video and explanation. Thanks a lot. request you to pls make video on Marketing and Sales Cloud.

[@anithas15]

Hi, how can we route chat to different queue based on data from pre chat form? for example, we capture State code in pre chat form. Now based on the state, I want the chat to route to the correct queue. Any thoughts? Does the chat snippet code needs to be edited manually? Thanks

[@SS020785]

Hello Shreekant thank you for your videos its really help I have quick question do we have any assignment rules for live chat salesforce

[@SahilKhan-mx1rp]

Srikanth - anything on Chat Bots? Pls share if there is any video you have made. Thanks for your continuous support.

[@intrarab]

No 'Access-Control-Allow-Origin' header is present on the requested resource. ERROR

[@somesh.degala3130]

Hi, I have followed exact steps but agent Avatar is not updated. Do you have any suggestions here?

[@udayasree5031]

Hi, At 5:26 min I did n't got the pop up for chat. Anyone help me with that?

[@sidharthnegi6155]

Same here

[@letsstudy8607]

I am not getting chat button on my visualforce page. Please help.

[@swathikumar3074]

hi Sir your videos are very nice.can you please make videos on Community Cloud

[@forzaforza9346]

Nice Video. I have a question: let say i have 4 agents and i want to show the photo of each agent chatting with the customer. How can i do this?

[@swathikumar3074]

your video is awasome .can you please make a video on live agent and omni channel please :) thanks in advance

[@prashantshinde5079]

Hello Srikant, Can we create Person account from Pre-chat form

[@savneetkk]

Another great video Sreekanth. Thank you so much

[@smigaikwad160]

Hey Srikant, is live agent works with lightinging?

[@anushkadixit9999]

Hi.I used this code in vfpage chat icon is visible but when i am clicking on it nothing is coming ..In vfpage I called one lwc component also so in console it is showing lightning.use is already invoked How i can use both lwc component and chat. this is my code at last I paste error also which is coming after clicking on chat icon apex:page showHeader="false" sidebar="false"> .embeddedServiceHelpButton .helpButton .uiButton { background-color: #005290; font-family: "Arial", sans-serif; } .embeddedServiceHelpButton .helpButton .uiButton:focus { outline: 1px solid #005290; } // Call $Lightning.use() for Aura app $Lightning.use("c:portfolioSite", function() { // Create Aura app component $Lightning.createComponent( "c:portfolio", {}, "auraComponentContainer", function(cmp) { // Do something after the Aura app is rendered } ); }); var initESW = function(gslbBaseURL) { embedded_svc.settings.displayHelpButton = true; //Or false embedded_svc.settings.language = ''; embedded_svc.settings.enabledFeatures = ['LiveAgent']; embedded_svc.settings.entryFeature = 'LiveAgent'; embedded_svc.init( 'anushka999-dev-ed.develop.my.salesforce.com', 'anushka999-dev-ed.develop.my.salesforce-sites.com/anushkaportfolio', gslbBaseURL, '00D2w00000QvCDN', 'v1', { baseLiveAgentContentURL: 'c.la2-c2-hnd.salesforceliveagent.com/content', deploymentId: '5722w000000V1Ws', buttonId: '5732w000000VFYs', baseLiveAgentURL: 'd.la2-c2-hnd.salesforceliveagent.com/chat', eswLiveAgentDevName: 'v1', isOfflineSupportEnabled: true } ); }; if (!window.embedded_svc) { var s = document.createElement('script'); s.setAttribute('src', 'anushka999-dev-ed.develop.my.salesforce.com/embeddedservice/5.0/esw.min.js'); s.onload = function() { initESW(null); }; document.body.appendChild(s); } else { initESW('service.force.com'); } error---->>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Error: $Lightning.use() already invoked with application: c:portfolioSite at Object.use (lightning.out.delegate.js?v=wyQWsVjjDIx-Xsqekbsbwg:157:23) at Object.use (lightning.out.js?v=2:59:38) at esw.min.js:11:490 at new Promise () at d.instantiateLightningOutApplication (esw.min.js:11:90) at d.loadLightningApp (esw.min.js:30:180)

[@funstration4764]

Hi, real great videos. Can you please make video on salesforce out

[@tarunchaudhary3958]

yes please territory, territory hierarchy etc

[@kumara5492]

Clear explanation

[@SalesforceExclusive]

Thank you Kumar!

[@Albreck]

Hi, great video! Is it possible to have a pop out chat experience, or have it as an ? the current solution that we have in our side has a conflict with the inline chat option. Thanks!

[@rakeshmallikarjun8635]

Amazing...Thank you so much

[@kirankumar-gp8ig]

very nice demonstration

[@umanggarg995]

Hi, Since we cant delete LiveChatButton through UI. I tried Deleting it using destructiveChangesPre.xml through Workbench and VS code but it is not Supported. Can you suggest any way to delete LiveChatButton From Org

[@chaayoub5360]

great work. thanks a lot

[@yuriipinchuk5550]

Really good explanation, thanks!

[@starman9000]

Excellent video as usual! Thanks Srikant.

[@dineshkumarselvam6169]

Awesome Bro

[@bikashkumarnayak6076]

Awesome session

[@kamalsomu]

Demo was good..!! 👍👍

[@lakshmipriyarouthu9273]

Hi Srikanth, I tried all the steps and I am getting Chat Pop up and can able to provide the details(Name, Email). But Chat is not routed to an available agent.

[@raj58879]

Have u resolved i also stuck at the same point

[@syednajeeb8449]

Did you found a solution?

[@Ravi.Benedetti]

Perfect overview. Thanks!