Part-2: Service Cloud- Entitlement Management

[@onkarkhandekar9926]

Thanks Team For Service Cloud Video's...

[@Renato.PLopes]

Can we have two entitlement running for 1 case ?

[@carlosricardogutierrezcast7544]

I cannot find object milestone anywhere, Iam actually looking for the milestone ID and it seems to not be anywhere either.

[@srujanavadavalli9783]

if milestone tracker is not appear in the home page components how to bring to home page.

[@naveenraju9373]

Hi, If the case status changed from Close to InProgress/Reopened, so how can we assign milestone in this situation?

[@lironcohen2138]

Nothing will happened in milestones in such case. If you want something to happened (for example recreate the milestones) you need to do it with flow/code