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Check out some of our other videos!
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• V8 Willys Jeep rescues...
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Major fail during a search and rescue mission!
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Tracked Jeep saves Toyota from a snowmobile trail!
• Toyota Gets Stuck 11 M...
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Cascade Heavy Rescue
740 NE 3rd St
STE 3 pb316
Bend, OR 97701
#snow #storm #winter #cold #nature #outdoors #jeep #4x4 #rescue #youtube #video #vlog

[@dbadgley7062]

moral of the story, do not be rude to someone trying to help you out, and show up on time when meeting with others. Good job Casey!!!!

[@LiLBitsDK]

especially when they get it for free...

[@davestevens4263]

My thoughts exactly. You would think it would be a no brainer , Der der

[@James-kg1wf]

Definitely! Or if they're running behind they could pull the phone out and let whoever it is helping know they are running behind. Communication works much better than being silent and an idiot at the same time. Anyways hopefully you had a great day!

[@RandomName100]

@@James-kg1wf This! Exactly this!

[@mountainguyed67]

Egg Zachary!

[@naramsingabriel]

Screw him. You taught the car owner a valuable lesson. I'm with you 100% on this one. Keep up the good work, Casey.

[@kathyl5610]

You are so right, that guy is a jerk.

[@edmiller575]

Sounds like he wasn't there when he was supposed to be! Maybe next time he will be on time!

[@rickbottoms7838]

I’m pretty sure you told him you were not interested in the job with the same tone and attitude you used when telling us the story. I bet that really pissed him off! 😂. Good for you!

[@clark7117]

It would have been appropriate for the individual to attend the scheduled meeting, particularly given the nature of Casey’s business. If the person had a legitimate reason for being unable to be on time, they should have anticipated the possibility of such a circumstance and provided an appropriate excuse in advance.

[@tinydancer7426]

He doesn't want to miss work, but it is ok for you to miss work (down time sitting idle waiting for him).Damn right. Let him take his chances with someone else. Maybe he will be more considerate with the next business he calls for help.

[@koslund11]

Word gets around about Cascade Heavy Rescue. The owner goes out of his way, drives long distances to rescue vehicles stuck in the snow, for free most times. If this guy can't show kindness and respect to someone, he is asking to save his vehicle, he doesn't deserve your kindness or your help. Thanks for sharing, Cassey.

[@larrybe2900]

Time is free also only a bit more inconvenient.

[@Person-ly6im]

Even if the customer was paying market value, I would have told him bye-bye.

[@fastst1]

If I'm stuck and needing that service, I'd be there an hour early and ready to go with a Monster for Casey.

[@gutsngorrrr]

Why do people think they can be rude to someone that's trying to help them and not expect to be told to take a hike. I'm glad you stood your ground and did not recover his vehicle.

[@FATBONNES1969]

Good manners, respect and punctuality are things that now a days many people don't have and don't realize why others quit helping then, you done the correct thing.

[@jamesyates5191]

You made the right call. He gave you a taste of his wonderful personality.

[@markgunnell2149]

Casey, I am so impressed how you helped that young man at the wrecker games. It was the highlight of the games for me. Not sure if you are posting wrecker games footage but in my book YOU ARE THE WINNER of the best highlight of the games. Thank you!

[@CaseyLaDelle]

I’m not sure if I’m going to. There’s already been so many videos of the wrecker games out there that it seems kinda pointless

[@adumbcamel]

Good for you telling rude customer that he doesn't deserve your services! I've worked customer service for a LONG time, and as a society we've allowed customers to get away with unreasonable behavior for way too long. The customer isn't always right, and their business isn't always worth their hassle!

[@MaggieandMissyPugs]

As my great grandmother Tuchell would say WHAT CAN YOU EXPECT FROM A PIG BUT A GRUNT. Tell him to hit the trail himself 😂

[@mudfun3703]

You said a mouthful there

[@ronaldhull8057]

That's the truth! If someone is doing you a service, don't screw over that individual.He probably called you back because he got much higher rates than you charged.

[@JohnHallgren]

@@ronaldhull8057 oh definitely more! Because Casey posted a reply elsewhere here that customer was informed that it would be free (and still acted that way).

[@scudderville]

I wonder if the rude customer even offered an apology when they asked the last time or merely "requested" the tow again. Not that an apology is always sufficient. Hopefully when that customer ends up paying a couple of hundred dollars to retrieve their vehicle they'll actually learn from the experience. There's a reason behind being taught to say, please, thank you and you're welcome. It's also part of being a reasoned mature adult human being.

[@tomfarnsworth950]

I like your attitude. I'm a firm believer that the customer is NOT always right.

[@tyberrett]

Lack of appreciation for your time and schedule is reflection of entitlement on customers part. Glad you stuck to your schedule and those that appreciate your assistance.

[@lockedin60]

That is what I like about you Casey. You just don't put up with BS. You know what you can do and you know when to set priorities. I worked retail for 29+ years. I learned that you are not going to please everybody all the time. And the customer is not always right every time.

[@51WCDodge]

When I first started years ago, a manager said to me 'You can call customers what you like. Provided they can't hear you. 🤫

[@lockedin60]

True so true. One of my managers got upset with a customer he was talking to on the phone and he made a naughty motion. Unfortunately another customer standing in front of him thought the action was aimed at her. He was in hot water a few days.

[@charlesjohnson5579]

Not your car not you problem. I like that concept. I have a mobile mechanic business and I run into the same kind of people. I’m with you 100%

[@C-ME3]

And this is why I’m subscribed to your channel. The content of trucks and stuff is just a perk. No nonsense, no time for silly people, take it or leave it, we got stuff to do….you’re my kind of people Casey.

[@larrybe2900]

Customer must have been raised in Portland.

[@uggy7]

I agree with you to not pick up that obnoxious guys car. You are a rescuer who should be treated with the utmost respect and not to be abused or bitched at. Be safe young man. 👍🇨🇦🇨🇮🐶❤❤

[@richardthomas1743]

Gooooooood morning Casey! We get a double header from Cascade Heavy Rescue today! Hell ya! 👍

[@CaseyLaDelle]

Yeah I apparently wasn’t paying attention and scheduled two videos to post on the same day 🤷🏻‍♂️

[@troyparrish9467]

Shit happens and thank you for the bonus video

[@tperki2322]

I love it that you declined the customer when he called back! Nope, don't need to work for jerks. Great videos Casey, thanks for all the entertainment.

[@ynot0714]

I have a great customer base. Years ago I weeded out customers that were just a little to much of a pain for my liking. Gonna be 60 soon and just don't want to put up with it! I'm with you Casey!

[@nathanhayhurst7597]

Same.... the customers of mine who proved unreasonable time after time, I told them I'm going to decline serving them, which will allow them the opportunity to find a better service provider. Like hey, I'm doing you a favor.

[@kentmckean6795]

Ya gotta love when someone doesn't understand that his problem isn't your problem.

[@reubenortiz2703]

Casey that's one thing I respect about you is your straight up honest with people. You as well as all tow truck operators leave your family behind to help out others when they should have just stayed home.

[@nathans3094]

“Don’t know don’t care, let’s go trucking”😂 I love it, maybe the guy will think about how he treats people, thanks Casey.

[@evelynnewman1972]

Good morning, Casey. He shouldn't have been an hour late. You have a business to run. Glad you stood your ground when he called back. He had his chance, so to speak. Spotting the old Chevy snow plow was priceless!! I have questions too!! 🤣🤣

[@freewill1114]

The Ford dealer didn't want to subject one of his nice trucks to that abuse, and found an old Chevy to abuse.

[@mh70ss]

Towing is the one job ( I had many different) that I really enjoyed because 99% of the customers were truly happy to see me pull up. Really enjoy your videos. Don't change a thing. That guy didn't deserve to have you pull him out.

[@eddieb-zf7xm]

Casey is so refreshing to hear somebody that works with the public to finally tell the customer it's not my problem I've worked in customer service for 30 years and I've always wanted to say that to the people I have to deal with

[@rrnelsonjr]

If he was so worried about getting his car, maybe he should have been on time! I've done the same thing several times. If the customer pisses me off bad enough, I cut them off. This life is too short to put up with people's b.s. I have immediately cut people off that get nasty with my wife. They can get nasty with me but don't ever get nasty with my wife.

[@heartland96a]

Ditto , if you have a problem with me that's where it starts and stops.

[@lvsqcsl]

In my experience, if someone takes advantage of me once they will likely do it again if you don't shut them down; and I have shut a few of them down.

[@ginaallen3797]

Casey, you continue to make me smile. That is what your videos are for me, a guaranteed smile. You customer service ethic is spot on. People want to be a jackass then allow them to be so on their own. The first almost recovery was with a king jackass who decided after cooling off that he had screwed up. What he didn't realize is that Casey has no use for jackasses and so ends the story on that non recovery. I love your tools, all of them, trucks, tow trucks, jeeps, boom truck, rollback, video cameras, chains and neat stuff that i would never have thought of. You rock dude. Hands down my favorite channel because it is freaking REAL. Thank you so much. Peace Out from Angry Old HIppie.

[@paulthiessen6444]

An hour to a meet up…. And he says an hour, which probably means 2. He deserves what he gets.

[@rrnelsonjr]

The least he could have done was call Casey and say he was running late. Common courtesy.

[@larsharris]

@@rrnelsonjr if I think I might be 5 minutes late. I will call, or text as early as possible. So at 8am “running a bit slow. It might be 9:10am before I get there”. I hate waiting a hour with no contact. Not even reply to my call. If I know you are late. I might stop look at truck for sale, grab a bite..

[@bobbybarnes408]

Seems to me that he needs you more than you need him! Good on you mate .

[@olliespackrt5763]

I love your train of thought

[@Grandamse1]

Gotta love entitled customers. Two people in the world you shouldn't make mad: excavator ops and wrecker drivers! Good video and I LOVE how to explain the shots.

[@garysoykin2783]

I don’t blame you one bit Casey you do so many nice things for people for someone to come on glued on you because you can’t be 10 people at one time screw them don’t feel bad or obligated one bit. You’re a good guy.

[@lonniet.2816]

I LIKE YOUR ATTITUDE!!

[@briancampbell5127]

Absolutely love the no nonsense no bullshit mentality!!! This world needs more of it, all these younger "entitled" generations were coddled too much growing up and sometimes need a stiff kick in the ass.

[@ruenellmorris3907]

Hate people think you owe them something when all the recovery you do you don't change them. Sorry dude thanks for not backing down. Keep up the great and wonderful work

[@idaiki]

Tongue firmly in cheek - how dare you waste his time, he had to miss work. 😋 After he wasted a ton of your work time making arrangements. I just don't get people now a days. After 20 years in retail I think the general public forgot they aren't the only person in the world that matters. Just pure selfishness with zero compassion. Good on you, drawing a line in the sand with unreasonable people! The vast majority of your fans are on your side 🎉

[@macgvrs]

I am impressed by how quiet that truck is when you are filming from inside. Also like how it sounds. Nice truck.

[@barneygirl9643]

“Not my car, Not my problem, we’re going to work”👍 Pi$$ poor planning on your part does NOT constitute an emergency on my part😎 Love your NO BS kind of style! Keep up the great work and stay safe out there!❤️🙏

[@billhorterjr1982]

They have a Chevy for a lot truck because it was a trade in, trust me they got it for the right price LOL! Use the tools you have in your hand and get the job done.

[@jeffreypinder9398]

Nice job, Casey. Shame on you for making that guy miss out on work to get a free tow from a bad situation he put himself into. That Raptor is the correct color for C.H.R.

[@markmunro8753]

Thank you Casey . That big flat tow truck has the sweetest sounding engine😊😊😊

[@charlesharter3068]

People don't realize that if you piss off any independent service providers, you're not gonna get your service, be nice, you'll get what you need, with a smile

[@The_JEB]

I deliver to restaurants, there are certain customers that are just never happy and ask me to come back later because "its not a good time right now" i just him em with the "you want your stuff or not? I have no problem taking it back to our warehouse" Line. Suddenly they have the time and staff to receive. For context our warehouse is 8 1/2 hours away. Thats kind of like with the guy with his car, hit em with the "you want your car or not?" line and all of a sudden the next day at 2pm works for them, they are even there 45 minutes early with a coffee ready for you.

[@wamrfixit2]

100% correct on the person that tried to put his problem on you

[@tsparky236]

Good for you sir, you are human and have a life and commitments? Lots of people forget this due to them thinking of only themselves. Love your videos if long or short. Thank you

[@jamesdare8621]

Great video. Thanks for the informative content.

[@dreamlinerkoa6438]

To agree to a time and not showing up , is disrespectful,, , such is the world today ,, ,, 100% with ya

[@anthonyjames7535]

LOL love your not my problem attitude!

[@mattwilkins1597]

I want that Chevy plow truck!

[@jamesbigham9036]

Casey I agree with you on why a Ford dealer is using a Chevy as a plow truck that is kind of a sin using the competition as a plow truck. I am impressed with how you have went from not being the best at filming to now you have all these gadgets to get amazing footage. As for the car owner his loss when you make plans you have to be on time. You can't expect people to wait around for you after all you are a busy man. He choose to be disrespectful so you aren't going to waste your time. He probably called back because no one else will go do the recovery.

[@cheesecurd100s]

Yeah I've had to learn the hard way that if someone is rude from the start it's usually not worth the time. I understand being frustrated when your car is stuck/broken, but don't take it out on the people trying to help you

[@jaytee66]

Learned this lesson early on in my career “There is nothing wrong with firing bad customers”

[@josephcommins1205]

that has got to be the best attitude ever you're right 100%

[@eriknoname7169]

I saw the tow truck judging in Utah, Nice that you were there - and just a quick comment on this intro - awesome. Had me Laughing. . . don't know, don't care.. . .

[@henrycarlson7514]

So Wise , Thank You .

[@johnkirk5202]

I like your attitude.

[@landrover827]

I loved your introduction! You don’t need to be yelled at by anyone that’s getting your service for FREE!

[@stevenbarlow1945]

I like your attitude. Reminds me of myself.

[@lvsqcsl]

Let me see if I have this straight, because I'm not the brightest bulb on the string. A potential customer reaches out to you for help, you set up a time that HE AGREES TO meet up, you get there at the agreed-upon time, he is NOT there and becomes angry with you for making him miss work. HHHMMM. I worked with the public for 14 years before I got the job I have now (doing similar work as you) and all I can say is sometimes you need to fire customers like that! Great video!

[@justanothergunowner3772]

Great video, love getting the little snipets of you get the shots and how stuff works! Its entertaining and educational all at once! Also I really don't get how that guy is going to get angry at you, when he is the one late, I mean you do this stuff for these people for free(well free for them)!!

[@dennisvandermarkt8263]

If you ask for help. You get there early or on time.

[@wendy833]

Way to go Casey! A man who can't take responsibility for crashing his own vehicle isn't a man I want to deal with. What a winey little jerk.

[@jeremyleis5415]

Amazing how so many people out there do not understand that when you need help you are on THEIR time, not yours. As an Automotive Tech I am thankful to those that appreciate all the time invested in keeping them safe and on the road. Can not blame ya one bit man, keep up the great work.

[@jakester455]

DEAR CASEY: I’m not a merch buyer but I had an idea for something you could easily make that I would definitely order. Take some trucker hats (red or tan) with the Cascade logo on the front in black, with “I never said I was good at this” in a circle around the logo. Line a bunch of hats up on the ground, paint your tracks (with a brush) with acrylic black paint and run just the back of the hats over with the tracks. When you’re done, autograph the bill. Personal, unique and every hat is different. I already want one of these.

[@judithburke1539]

The hats might get stuck in the trac mechanism....not good!

[@alanmumford8806]

So, a bit like Demo Ranch Matt shooting a bunch of his shirts with a .50 cal. and signing them.

[@JohnHallgren]

You realize that in almost all cases, any channel merchandise is sent directly from the supplier to buyers, right?

[@piercedriver1]

I’m with you Casey, lack of planning on his part does not constitute as an emergency on your part. 😊

[@NelTopREE]

Since watching your stuff ive noticed ......your very blunt and honest when it comes to your work and i respect that...and also did you put new steer tires on the ol gal..they look quite beefy haha

[@CaseyLaDelle]

Yes, they are a heavier load rated tire since this truck was overweight on the front axle even when empty

[@hobocat451]

I agree with Casey. Be where you said you’d be, when you said you’d be. If things don’t work out. Be respectful and polite, not rude and disrespectful. Keep up the good work Casey! If there is true repentance, a little forgiveness will surely not go unrewarded. Keep up the good fight, pulling wayward rigs back on to the great path. Have a great day!

[@olliespackrt5763]

Who would have ever thought I'd be standing here cutting up my dog's treats watching the guy go pick up a broke down truck

[@davidclemens1578]

People that drive the Raptors say that because of the long suspension travel they are very good to drive on long road trips because they are so comfortable.

[@robertalves2914]

That Shelby raptor is a concrete princess

[@billbowles2674]

Good for you.

[@mikenorton62]

Hey Casey, would you do a whole video covering camera gear, tips, tricks... All you have learned good and bad over the years? It would be greatly appreciated by those of us who don't have deep pockets or someone trying to sell something. Thanks!

[@rtarr12c]

I love being able to tell someone NO I’m so glad you held your ground. Don’t let people walk on you. They need you. You don’t need them.

[@philipcollins5440]

You're right, U can't deal with jurks. I do enjoy your video's😊

[@m-roddr.funtimes3144]

Good call on not taking the other job! Life is too short to help someone that’s going to be an A hole over the phone!

[@avalonbear61]

when I driving a tow truck here in Indiana I came up with a term about people broke down and being pain in the ass's. they were in the (somebody else's Give a care zone) cause I did not care seeing they copped a attitude. it also worked with people that wanted free tows off the road. The truck does not run on thank you's

[@karuza82]

In a world full of initialims, DKDC has got to be my favorite. Don't know, don't care straight to the point while still conveying my general feeling.

[@LogicIndustries]

That's one of the (few) beauty parts of being self employed. If you want to fire a customer, you fire them and go on with your life, happier for the lack of them.

[@getoutwithrockandsherri]

Thanks for sharing!

[@dubious6718]

Nice to see a towtrucker using 4 points when securing the vehicle, and using a remote to make it easier.

[@johnhpalmer6098]

Likely the four point tie down is law in Oregon as it is likely in many states. I know it is in MO as Ron Pratt has said so when he has to tie them down on a tow on a flatbed. You can do 2 just to get to a safe place to finish off, but that's the ONLY exception.

[@FarrellMcGovern]

One of my past employers had a term I like for what you did and that term is "fire the customer".

[@UtahGambler]

Good Job letting go of the snow recovery.... you kept your cool really well... You don't need the pressure of other people.... blaming you for there problems.... You did the right thing in I eye's.... They doesn't deserve your help...

[@billclisham8668]

Good call on the guy with the attitude. Some people just aren't worth spending time on.

[@Eric-gi9kg]

100% agree with you.. His problem now

[@tedfisk1211]

Agree with telling that guy with the car stuck out in the woods TS. If people want a service, then they need to make a commitment and stick with it versus being a jerk. This video with the big truck was interesting and enjoyable.

[@outdoorsandoffroads.599]

Casey probably wasn't going to charge the guy with stuck car a dime and now he's on his own. I'm with you casey 💯

[@gerryhartung736]

For an owner/operator, your investment in trucks and tools shows how well you do your job. Right tool for job, knowledge to operate said equipment. Explaining in understanding way for all.

[@judithburke1539]

He always takes great care of his tools and puts them away carefully. They are ready for the next job!

[@GrumpyForester]

What's most fun for me about your videos is that I live here and it's a great game for me to figure out just exactly where you are doing your recoveries...This one was obviously easy to figure out, but I enjoy the challenge of your "out in the woods" recoveries...Thanks for this video and the heck with the guy who didn't show up in time...

[@leesullivan8532]

Most of your jobs are free. There is no reason at all for a customer to be rude and because of that he now has to pay big time for the job to get done. As you stated many time AAA does not go to areas that you do especially snow jobs that you do go to and being 1 hour late on their side you could have done another job as you did with the pickup you just did. Good job and with you 100%

[@debducky]

Love that about you! I wish I had the kind of job where I could let ppl know their rude demands are not going to be tolerated. Instead we’re asked to suck it up.

[@3ForestAnimals]

[@geoffreyfox7618]

The problem is that most people think that they are more important than the contractor, was in the carpentry business for years and if I made an appointment with clients and was going to be 5-10 minutes late I would ring, if I needed other trades and the did not ring or were 15 -30 minutes out ,most off the time I would tell clients to go ,as thy have to be at work and I would not use other trades who could not ring again, ended up with a group of very good & reliable trades

[@robertweller2662]

Been there. I was supposed to meet a customer at his house to give him an estimate on rewiring his house. I waited 20 minutes past our scheduled time only to find out he was still an hour away. I left. Somebody acts like that, it doesn’t make you feel very inclined to give them anymore of your time. Good for you!

[@moseham]

yip love it ,Good on you Casey ,he stuffed you around fair enough you flagged the job for the day and went to do another job ,Thimbs up

[@35manning]

If you aren't 5 minutes early, you are 5 minutes late... I could understand something happening to cause him to be late, but an hour late is more then enough to require a reschedule. And if the person needing help doesn't appreciate or at show some courtesy towards the person offering to help (even if it's paid help), then they deserve what they get. I'd have also called all the other towing companies and advised them of the experience. If they choose to help, or not, this person, then at least they know what they are getting into.

[@darilynkrupp6309]

Enjoy watching your videos which are always interesting and highlight your knowledge experience & competence doing your job. I like your sense of humor & the respectful way you treat people too. Now I have additional respect for you that you don't let jerks & entitled a**holes waste your time. You even offered to do the work the next day even after this guy wasted your time initially & you had to then listen to his tantrum. Thank you for having some self respect & boundaries.

[@jake-mv5oi]

Lol, don't piss off the only guy who has a vehicle able to rescue you...

[@donaldhalls2189]

Well if a person can't even consider ringing and letting you know within reasonable times before the meeting that he would be late, 😂 could have offered him a larger bill, like $200 per hour, thanks for sharing, all the best to you and your loved ones 😊

[@CaseyLaDelle]

$200/hr would be a discount on my off road rate..

[@donaldhalls2189]

@@CaseyLaDelle well normally I think they don't charge less than $1000 within 100km of Adelaide, it's 50km to the skirt of town 😅 I only ever used them on behalf of a customer, otherwise I'd use my car trailer, all the best

[@michaelbratton3319]

Haha!Nice one Casey?what sort of muppet makes a song and dance over a FREE tow?,I can't work some people out?like you said you replaced it with a nice easy tow that paid more🤣I love it,stay safe young fella👍from BIGMICK IN THE UK 🇬🇧 without snow

[@rodrod383]

yea that is the worst part the clown was going to get it done for free.....that is the state of the USA today.....you GIVE something to someone and they just treat it like trash......now after calling around and finding out he will be paying $500 dollars or so and his insurance will not cover "off road" or he can wait until April when the snow is gone he is calling back saying "hey tomorrow works".....oops it works for him, but not for Casey 😂

[@mudfun3703]

We've got some snow you're welcome to it come have at it

[@CaseyLaDelle]

@rod rod the area he’s at would be over doubled that to get him out of.

[@rodrod383]

@@CaseyLaDelle thanks for taking us around and making long vids so we get to see the great area you live (like seeing where the banana guy lives too only with more snow)

[@MontanaWelldigger]

If the upset guy would have been on time I'm sure you'd have gotten him out post haste. It's his fault for being late even when he was getting a free tow out. Keep up the good work.

[@joealbert7773]

Firing a customer is a real thing. You don't need the aggravation; good for you.

[@nettesusan]

Thanks for another good video. Really appreciate the facts & the details about your cameras & use. Glad you put the other guy in the reality of life and how he made his own bed, now he has to figure it out. Darn good job standing up for your good work & ethic.