Hidden cameras catch HVAC scam in action (Marketplace)

[@CBCNews]

Watch the latest update to our HVAC investigation: kzbin.info/www/bejne/m6aygKN4or-mnpY

[@derekjackson3990]

You do absolutely need to catch predatory practices by scumbags out there. But your reporter looking up cost of furnace and saying she over paid by what the price is online is predatory click bait! Homeowners are not paying just for the furnace you jerk the labor and all the other miscellaneous materials, and operating costs of running a business. Shame on this reporter for doing that.

[@derekjackson3990]

I also love how people whom have never owned their own business and have only collected a pay check are the 1st people to say a contractor is over charging for something. You people are ignorant to the business world. Period.

[@MamunRiyadh-f7p]

I need help... please 🙏 give a contact number to talk about my problem.

[@breakingtoys3542]

I am a general Contractor, because of these scammers, the public is losing trust in all of us. Thank you for showing the truth.

[@hayderhassan7714]

Yes exactly me too I’m a contractor I always have a problem with people because of the other contractors they come and do the job and leave the job in the middle after taking the money and run away

[@SarahR2D2]

@@don-cw1yz There are many snakes 🐍. You can get estimates from 3 snakes 🐍. You still have research the companies

[@johnathandesimone9065]

Trades are hard and alot of competition How you go about it is up to the individual contractor. This water heater they are talking about is probably approching it warranty date. While a tank is under you are covered for a new one and just have to pay for the labor.

[@SarahR2D2]

@@johnathandesimone9065 I wouldn't be calling your company

[@FacelessMan777]

@@SarahR2D2 Why not?

[@rafaelsanson3124]

These type of reporters do a GREAT service to the people. Thanks for doing this

[@jockoharpo2622]

Meanwhile in Ottawa. Any reports?

[@pritesh0117]

I LOVE the idea of public shaming, especially if you’re scamming people! But, what’s more frustrating is that government NOT stepping up to solve the issue.

[@Popsfresh]

One of Dougie's hashish buddies is probably related to the CEO guy so its all good with him

[@sarabrant723]

The Canadian government would rather go after pastors running church service then people scamming their own citizens sounds about right

[@allthingsharbor]

No matter what any government does, in the end the final say is up to the consumers. People need to learn to protect themselves and not rely on corruptible government officials to think for them.

[@mikofreeman1808]

@@allthingsharbor yeah but alot of the times, there are unseen issues, things that are purposely hidden from customers and regardless if you want to suggest people pay more attention, it's not always possible to see hidden items in contracts such as this lein thing

[@randomrazr]

we need the hall of shame newscaster here

[@chrisdeanndavison3626]

5:30 Let's clear this statement up. Technically, Freon is a registered trademark brand of Chemours that refers to several chemicals typically used as refrigerants. However, the word Freon has become a generic term in the industry that refers to ANY type of refrigerant. A better term to use instead of Freon would be refrigerant. Practically all residential air conditioners use some type of refrigerant. So, technically her old and new units may or may not contain Freon, but they both contain some type of refrigerant (likely R-410a).

[@Kevin93m3]

Yeah, technically Freon is R-22 and 410-A is Puron. Customers that don’t know anything always refer to refrigerant as coolant or freon.

[@tdobson888]

There is no reason to replace a air conditioner that is working good just because of the refrigerant or aka Freon it uses because the government is already phasing out the replacement of the replacement and to be honest r22 works great and is much better than r410 especially if you live in a Hot climate

[@Smok3yR1der]

​@tdobson888 an r22 system is going to cost you more in operation and is most likely out of warranty. A new 410A system will be higher efficiency, come with a new warranty, and will most likely qualify for energy rebates.

[@tdobson888]

@@Smok3yR1der so other than smoke and mirrors there is really not much in energy saving between r22 and r410 dew in part to the extreme discharge head pressure from 410 especially on 90 plus heat days and the energy saving is not even close to being able to make up the difference in the price for a new unit and install. The best way to get energy saving is clean the condenser coil every spring it's the best bang for your buck. But anyone that tells a home owner that they need to change it out because it's not in warranty or it's old or the refrigerant is phased out is lying and as a matter of fact there is many drop in refrigerants that work great for a fraction of the cost of replacing the system as long as the equipment is in good shape oh yeah and by the way r410 is already starting to get phased out along with the other hfc refrigerants so unless someone really needs a new system there is no reason to replace and put in a 410 system .

[@Smok3yR1der]

@tdobson888 your information is correct but your conclusion is just plain wrong. First of all, people don't maintain their HVAC systems enough to keep it in good working order. Modern coils and ecm motors cool much more efficiently than older coils and psc motors. Also, it's not just the condenser that gets clogged, but, the evap, too. Fins get bent and damaged, coils get rusty and leak. Also, R22 is 1300 a jug and going up. The cost of keeping an R22 system around isn't justifiable. Unless you really think you're "sticking it to the man" by refusing to replace the only pockets you're lining are that of your electric company. And, yes, I have customers who have dropped their utility bills by replacing old equipment, mine included.

[@dwayneharris3874]

Putting a lien on someone's house without them knowing it is just wrong, and the law needs to be changed. These guys are just parasites.

[@keysautorepair6038]

If you read the contract it's in there that is why they say never sign anything without reading it.

[@JohnDoe-bd5sz]

To be honest, if they had tried scamming me like that i would call them up and ask them to remove the lien at once or face the consequences. If they refused i would wait a suitable amount of time, and then i would find out where they lived, and make sure that they would regret it. That car he showed, would probably not look great in the colors soot-black and ash-grey..

[@jinwock1999]

The government should mandate that contractors be honest. That should work. (:^/

[@alchemist3724]

@@JohnDoe-bd5sz yeah because that's how adults fix issues, by making threats on the internet and still no fixing the original problem, bravo sir bravo!!!

[@mr_imperfectiongamingchann1962]

@@jinwock1999 So, how does that work? So you are saying if a lien is against a property then the furnace is cut off?

[@claraanne8415]

As an HVAC tech, it’s companies like this that make us all look bad. NEVER rent a furnace, or any other appliance. You’re getting ripped off. You’re better off to go to your bank and get a loan or line of credit. I feel so bad for these people.

[@nicholasordish3033]

my uncle used to be an central heating and air guy with degrees and such but just sleeps around all day doing nothing. then again we live in an apt with the gimpy window units they come with. his excuse for turning down work in that field is "im too old and weak to handle the physical labor anymore" but hes not... and those jobs make him 5xmore then my physically demanding retail jobs, I would even do all the physical work for him if he just took the job would be worth more my time to help him then it would to be stuck as a grunt labor guy working for places like macys/walmart.

[@papagenosbbq]

I have never heard of renting a unit. That makes absolute no sense to me. So with that being said I can't really judge that part of the video.

[@mokahless]

@@papagenosbbq In Ontario, it's the norm. Blows my mind. Even looking over a normal contract, I'm like, dude, you can outright buy three water heaters for the price of a 10 year contract.

[@mr_imperfectiongamingchann1962]

Wait, people rent furnaces?

[@cooltech73]

Hi. Any idea the best way to break an agreement on a rental hot water tank. I am tired of paying that rental fee.

[@WaningGibbous]

Scammers need to be held accountable and punishments need to be extreme to deter scammers. People need to be on alert always...scammers are everywhere!

[@kyorkdabbagh7759]

its a free country and the law does not protect stupid's

[@rustyshackleford4984]

@@kyorkdabbagh7759 definitely a scammer

[@jonathanleclerc2788]

@@rustyshackleford4984 no hes right were numb to danger and scammers

[@crand20033]

Yes you are vulnerable to scammers.

[@RyukyuStyle]

@@jonathanleclerc2788 no hes not. what about my grand parents? who are slowly losing cognitive function and can easily be manipulated and taken advantage of? you are just unintelligent.

[@kevinstenger4334]

Bingo! The lady hit the nail on the head when she said now she has a suspicion of anyone selling anything. That should be anyone’s perception of salespeople. The unfortunate reality is that most sales people are deceptive to some degree. You can’t go wrong by assuming they are trying to rip you off, even if they’re not.

[@briand.1694]

Hint: Don't rent appliances for your home! Do your research and buy them outright or find an institution that fill finance the items.

[@afridgetoofar1818]

I have never heard of people renting an HVAC system. That's weird.

[@EthosAtheos]

I'm in the USA and this story was shocking for several reasons. First I am astounded that CAN laws don't protect consumers from these rental agreements. Second I have never seen someone rent their HVAC equipment. That just sounds so alien to me. Then to secure the loan with someone's house without paperwork is amazing. This is the type of stuff I expect from my government not yours.

[@Mr.Meme01]

Dude Canadian government is absolute trash.

[@jpparker19]

Renting HVAC and water heaters seems absurd.

[@vanderumd11]

Hilarious when ppl think it's different. These are just humans. All gov across the board

[@EthosAtheos]

@Christopher Jacobs Cake and rainbows, I would settle for affordable health care. But yeah I get what your saying.

[@mokahless]

In Ontario, it's the norm. Blows my mind. Even looking over a normal contract, I'm like, dude, you can outright buy three water heaters for the price of a 10 year contract.

[@dovan4092]

How is this guy Axil and people like him not in prison?

[@rp.aguilera]

because most of the "laws" were made to protect the criminals.

[@new-knowledge8040]

Obviously the government approves of such actions. But the questions is, WHY ? What do they get out of it ?

[@huejanus5505]

@@new-knowledge8040 They get the taxes paid on it.

[@Trojan570]

Someone up the the ladder is getting a cut….

[@djayjp]

That and permanently lose his license/certification.

[@user-uj6sc7ls9y]

My uncle has suffered from dementia for over twenty years. About five years ago Green Ontario took advantage of his confused state and put in one of their water heaters. Just prior to the pandemic his ability to care for himself took a dramatic turn for the worse, and he had to be put in a care home. My mother has Power of Attorney, and the house in in her care. After I watched this Marketplace video, I asked her to send me any information she had on the deal between my uncle and Green Ontario. I read it over. Green Ontario has locked him into a deal where he is obligated to have them, and only them, inspect the water heater on a regular basis, only them do repairs if they feel it's needed (and of course they feel it's needed, even when it's really not). He's contracted to have their water heater and their service. And yes, *they've put a lien on his house.* They're Vultures. And that's an insult to vultures.

[@nocause5395]

I'm so sorry this happened to you.

[@googiegress]

Talk with a lawyer, and mention the dementia, and bring medical diagnosis records from before the signature date on the water heater contract.

[@thebigbosscolombiano]

@@googiegress just what I thought. It could be argued that he was not in good mental condition to analyze and sign the contract. Also, sue those motherfkrs!

[@melishaweston6774]

@@googiegressGreat advice.

[@jlatirl4316]

That's absolutely grotesque. Could you not look to have the contract annulled due to your uncle's impaired mental state? I hope it works out for you!

[@thomashaney1875]

I’m an hvac tech. First thing I’ll say is this company is absolutely terrible and is everything that is wrong with the industry. However I do need to point some things out to the consumers that I had an issue with. That furnace cost was $1800. But that was only for the furnace. They didn’t include the coil, the pvc,the glue, the copper, connecting duct to the unit,labor,safety devices,licenses,inspections,and warranties. And possibly a condenser as well.The list goes on. Second that expert didn’t do a good inspection. Turning the unit on and off to see if heat and cool work does not mean your unit is okay. You have to open it up and go through the unit. Inspect the parts and do a thorough job to inform your customer on what they have.

[@lessthanthreemetal]

Yeah this is correct, CBC fudged the numbers on that to make it sound worse than it is. That install is probably $6000-$7000 all in, so she got ripped off but not nearly as badly as it seemed

[@avamartinez8586]

Do they ever investigate shady, deceitful plumbing companies? I was ripped off for $12,000.00 from a plumbing company that lied and claimed a pipe broke underneath a rental of mine. I was scared of tenants going without water, so I paid them loads of money to fix it, and move a water heater. Found out from a reputable plumbing company there never was a pipe that broke, plus they are in amazement how a licensed plumbing company didn’t vent anything.

[@SeeSaw99]

This "lien" loophole should already have been fixed after the first few complaints. The fact that this is still happening suggests to me that politicians want it to stay in place

[@vovin8132]

The politicians want as much financial pressure as possible crushing the lower classes. The idea is that it keeps the public to distracted and stressed out to enforce any real change.

[@SeeSaw99]

@Mike Fishing many politicians are committed to serving the special interests of their donors instead of their constituents. Obviously this is a ridiculous loophole in the law that's clearly harming homeowners. So you have to ask yourself, why won't they fix this problem and protect their constituents.....

[@qt4everandever63]

Good old Dougie boy, did you forget Ontario is open for business phuck everything and everyone else!!

[@sierrakilogulf]

This is the only honest reporting we have left. Keep it up marketplace.

[@weronpc]

Thank you MarketPlace for doing a great job helping people. Keep up the good work

[@SkinniJ]

Your welcome

[@BlackfaceTrudoh]

Thanks for the tax money

[@spellboundfeline]

thank you for protecting the earth goku

[@weronpc]

@@pleco101 I didn't know such thing exist, put a door bell on someone's property then name your price. how is that legal?

[@silentsupreme4874]

So did you master the ultra instinct yet ?

[@timc9893]

I've been in the HVAC trade for 30+ years. This is SO much more common that you may think. So many contractors would rather rip you off once than to have you as a customer for life.

[@boilerman2540]

I have been doing hvac work for almost 30 years whenever I find an issue I always bring the homeowner and physically show them the problem and explain it as it is their decision what they would like to do, I only offer guidance and advice I have even talked people over the phone on how to solve minor problems

[@michaelramirez1996]

Your a good man

[@rosewoodsteel6656]

You do this because you are a honest man and a good technician.

[@5jjt]

Stay honest because that's who Father God is. He hates liars. If you haven't experienced Him, ask Him to show you.

[@boilerman2540]

I simply treat it as if I were the homeowner and I was in their position! I appreciate the support!🙏

[@jaydenlee2702]

That’s how I do it. Never go out and try to sell the customer anything, show them what’s wrong, what’s realistic, and offer them options to bandaid, fix, or replace all for an amount that’s comfortable to them. Guys who go out to just intentionally screw people make it harder for guys like us.

[@TAUNinja]

I worked for this company I had to leave after 2 weeks because I was shocked with the sales practices. The company’s name was Ontario Green Savings, they have offices in London, Toronto, and Ottawa Canada.

[@blitzblutz]

I'm an HVAC installer and I can say that you shouldn't ever rent anything inside of your house unless you will be moving in the next year or so. I would also say to use your local, neighborhood guy who has been around for a decade or more.

[@alexcalderon5461]

Which you recommend between boiler system vs electrical heating ?

[@blitzblutz]

@@alexcalderon5461 people are switching back to electrical again, since coming off electricity in the 1980s. It depends on your area and how the electrical price is. If your house is built with radiant electric heat in the ceilings or floor, which is much better than electric floorboards. I think most people would go for the boiler system if electrical prices are high or delivery is sketchy, which is happening in more places now unfortunately.

[@Pearth2000]

I have seen contractors put a lean on work performed because of refusal to pay from cheap homeowners

[@mustafah4668]

Shouldn't rent at all if you plan on moving within a year or two as well. You would have to buy it out for what the contract is worth so like $60/month for 15 years you do the math .

[@jasonoak4564]

Always use local when shopping for HVAC equipment. I'm also shocked Reliance is never mentioned in these investigations. They are as greasy as anybody but always get away with it.

[@johnpatrick1588]

Read the contracts and tell the salesman you will get back to him when you have time to read it. The number one job of a salesman is to take money from you for himself.

[@suprememagnetic4850]

I work in a luxury building and we have HVAC companies come to do work and many try to sell new HVAC’s instead of doing a basic $150.00 simple maintenance job, instead, they said they needed a new HVAC and some end up paying $6,000. No different than how locksmiths work, instead of trying to pick the lock which would cost $60-$80 bucks, they insist the lock is good and cannot be picked and have to drill through the lock and replace it, not with a cheap lock, but a over priced cheap lock. So, you pay $100 for the drilling, $250.00 for a new lock AND for labor which can be anywhere from $100-$150. The same with mechanics, you need a $150.00 job and they tell you you need $800 worth of work.

[@alrighty6898]

You know they’re bad news when they won’t take No for an answer. Why does Ontario continue to let scammers continue to operate. Cancel the guys license or charge him if he doesn’t have one

[@johnobrien1528]

Our premier is the biggest scammer ever. He loves a good grift

[@GeorgeParros161]

How about deport him

[@julz4368]

This guy Axel is crazy.

[@CDS.26]

If a company has to come to you, it’s because nobody is going to them on their own and there’s probably a reason for that. You don’t see walmart going door to door trying to sell cereal.

[@senle7912]

Really? Roger's and bell come door to door constantly. No one goes to them for internet or cable?

[@CDS.26]

Generally speaking.

[@kyorkdabbagh7759]

exactly

[@NDcompetitiveshooter]

Door to door sales can be an honorable profession and great for building/ marketing a business. It's a shame that scammers like this give everyone else a bad name.

[@nicks4802]

@@senle7912 not anymore, They’re bleeding customers

[@murkyturkey5238]

I’ve heard of people paying 8,000 to 15,000 for a furnace install, we don’t charge anywhere near that but it depends on the company, they’re not necessarily ripping you off if their price is high as long as they’re honest about it. Her googling the price of the furnace doesn’t mean jack, the unit cost 2,000 and you’re paying double plus labor and other parts, that’s what we do. Some companies charge more if they have more overhead

[@josei7001]

Yea people don’t seem to understand that the install is the majority of the price.

[@MK-xl9tt]

Yes some consumers don’t understand much especially what it takes to own and operate successful service business. If you want cheap have a handyman do it, if you want experience, knowledge, proper install, service when needed, and someone who will stand behind their work hire a reputable professional. That’s it!

[@Idougyinmysnugy]

If the change out is in a bad spot 8k doesn’t sound to bad

[@Daniel-nh3bk]

People don’t understand overhead costs for employees, insurance, etc. just because the furnace is 2k doesn’t mean the entire job should be 2k.

[@timrob0420]

Was just about to post the same thing. It’s like, okay, but the furnace and install it yourself. Also, any legit furnace manufacturer is not going to honor a warranty for something that isn’t installed by a professional.

[@shaheenwara4474]

Whats the difference between this and Reliance rentals?? They are also soooooooooooo expensive. Over the last 10 years I have paid for that 6000$ for a water heater which costs $800. And it is so expensive to get our of the contract too.

[@45von]

Scammers will continue scamming as long as there is no terminal consequences for scamming. Sometimes the victims have to act. Or just roll over and let the next person deal with it.

[@relaxationAges]

Not nice

[@SarahR2D2]

I make sure I do a Google review on these scammer companies

[@anonymousmember12345]

@@SarahR2D2 or better. I found this Axel Hermosa guy on FB. Everyone should FB message this video to all his friends and family. Embarrass this scammer!

[@233kosta]

The real cure to this is good education, unfortunately that's also the cure for slimy politicians, so highly unlikely to happen ¯\_(ツ)_/¯

[@jobarmure6169]

Well done MarketPlace, great job, please keep helping people understand the type of scams they may be facing.

[@KyleSG88]

This is why you stick with small independent HVAC companies and get referrals from friends or family who have already dealt with the company so you know it's people you can trust as there is lots of great HVAC companies out there as well.

[@francisklambauer144]

Very well put and valid advice Sir!

[@tonyg6715]

before they came to her with this information karen would have recommended green ontario

[@bryanbarron3298]

As an HVAC tech this is cringe . Entirely cringe . If this is the reason your going after HVAC Companies why not go after the big corporations like Walmart?

[@ChetWeeds]

Seeing this lady wear a mask made me change channels

[@demilishing]

Why isn't the police investigating this instead of journalists? People are being scammed, this is not just a news story. That guy and likely many more deserve prison for scamming innocent people.

[@MUCKFOOT399]

they are 5:05

[@johndor7793]

@Darkfarfetch ?

[@RyukyuStyle]

@Darkfarfetch lol coo coo for cocoa puffs eh?

[@moshunit96]

They listed the charges the CEO is facing multiple times in the video.

[@m.g.540]

A salesman sells or he makes no money, dealing with a salesman with soft clean hands that has never seen actual work who will always sell you on things that make him money, Find the local guy that has a work tool truck, work clothes and work hands, then you know the price will not include sales commission or other hidden tactics to slick pretty boy salesmen.

[@eds6889]

Many years of Marketplace exposing scams and protecting consumers. Thanks for all the great work.

[@alankcd82]

1,80.hundre dollars just for the furnace but there is mor involved the 12,000 include the AC, installation and more materials to install the system plus she is financing. The first case doesn't make sense. A new 96% furnace and AC system for 12, 000 is no cheaper but is not a huge price

[@patrickmccarthy5875]

Do you question a doctor who charges $10,000 for a minor visit?

[@email6743]

Excellent point. The doctor didn't charge that much though, it's the people who own and lease the equipment..

[@jimleask5595]

I totally blame government for not passing harsher penalties and long prison sentences for these crimes

[@mostlikelywedoitservices6926]

Democrats now have made it legal to steal. If you have your stuff stollen or you get ripped off it is your fault by Democrats own track record.

[@onesix7099]

I work in the industry when she says it’s worth 1800$ that just the furnace not installed so no supplies or labor they should mention that

[@thehvachacker]

There is new standards on efficiency. It’s not on existing systems already installed. It’s on new systems being installed. I dislike the dishonest approach these salesman use. People should have someone or a company that does maintenance and not focus on sales. I have lots of old systems running out there. As seen in many of my vids

[@BillKinsman]

Being informed is the key to being resistant to these kind of scams!

[@Marlene5018]

The thing is that “Ontario Green Savings” it is still on the market getting more victims…that’s scary! 😰😰

[@seroxide]

I own a small one man HVAC business here in North Texas. Out of approximately 800 service calls a year, I only see about 50 systems that really need to be replaced. Most have minor problems that are easily fixed. I have one customer that has a 1968 Lennox system that still works just fine. She's the original owner! The guys with the morning commercials are the ones to be afraid of.

[@kcha479]

Dang right. Was almost scammed to replace our heating system for a new one. It only needed a part replaced.

[@cooltech73]

I still have in working order a Lennox system since 1998, fingers crossed it last another 5yrs. Lol

[@trod9000]

ive seen a 68 lennox, cool creme and red paint job and it worked fine

[@corey5526]

1968? That sounds like CAP. Refrigerant for a unit that old has long been phased out. With all the VOCs floating around that system has never had a leak? I don't believe you.

[@BabyKMoney]

Right a 54 year old system that never leaked, what type of refrigerant is it and is it even still around.

[@brandoballer47]

When the salesman shows up, wearing a giant flashy gold watch and flashy earrings. If you hire them, just remember, you're paying for that.

[@JohnDoe-fk9bg]

should see his car, 2019 Maclaren.

[@patbhvac1]

She's checking the price on a Goodman furnace on a online site. It's cheaper online because any furnaces sold online will not have a warranty.

[@lovenaturepets]

I used to own a house and my mother was living with me. I was out shopping and when I came back.There was a water softener installed in my house without my consent. The house is owned by me, Not my mom so she didn't have the authority to sign anything. I was shocked.😮😢😮. I called them up. And I told them the situation and they didn't want to fix the problem. So I told them since I didn't give them the authority or I didn't sign anything as a home owner. I am not responsible so I'm gonna take it out now and throw it across the street if they don't come now and take it out.. They came within fifteen minutes and took the unit out of my house and that was that. I didn't hear from them since. This is so crazy

[@Tyler-cf8jl]

Been an hvac tech for a decade now, also a licensed contractor. I've heard some pretty terrible things these shady companies have done. I always tell people even if they don't go with me, to do thorough research into the company they do go with, and things to watch out for.

[@tannerquigley751]

Honestly just replacing the water tank yourself is like a million times easier and cheaper just did it the other day in our house. Doing things yourself is always best when possible

[@Rokomarn]

They could probably get away with that if it's electric but I wouldn't trust them with gas. These are the same people that are shocked they have to pay what they agreed to in a contract.

[@joshymcdaniel9233]

Why? U just turn the gas hose handle right on water tank’ make sure u get pipe dope to seal it up and spray soapy water to make sure no gas leaks Disconnect 2 water lines and swap’ it’s so so simple’ no idea why these companies charge 600$ plus in labor

[@rustygoldfanatic8830]

These scammers need jail time,or severe beatings or both.

[@justinselk2662]

man flower defloration

[@agems56]

Beatings are better! Jail time is a club med! TV, three square meals a day!

[@uniquegod1997]

Foreign sxammers... in germany same

[@Mitchell_is_smart._You2bs_dumb]

Canadian people are far too nice. Once I found this out about my water heater, I'd suddenly feel the need to have them come to my basement and tell me what I can do with my furnace.

[@vanderumd11]

Always better to go to the place of business

[@cannaj875]

Solar people are the same come and say they can save you money by switching to solar energy supplier and that a charge from the government will not be charged. Sure it saves you like $15 charge but costs you $40-200 a month more because of delivery charges. It’s a contract too so no getting out of it. They make $100 for each person who buys in

[@mattl999]

Heating and ac replacements will typically go for around 12k if it isnt a side job.

[@chesschili9540]

Scams should be a felony. It’s not fair to pay 12k for 1.8k obsolete system.

[@Rokomarn]

It's fair when you agree to pay that much.

[@mohtashim78]

I have dealt with these scammers and it's basically extortion. Regulation needs to happen to not allow any upsells during HVAC service calls. Literally every time I have called Reliance home comfort for a service call I have gotten aggressive upsells. I have also recieved multiple aggressive calls from Ontario Green savings, the company covered in this show.

[@vanderumd11]

Yes and as a person you must know when to say no

[@jeremiahduran7238]

Reliance offers cheap tune ups but honestly idk how much work they really do and they do make their money with upsells that’s how their able to keep those tune ups low. I’d charge about 100 for one while they charge 99 for 2. Lol

[@theldraspneumonoultramicro405]

why scams like this is even remotley possible is utterly disgusting, there *NEED* to be legal sanctions against these scamers. they need to arrest these people.

[@MISTAKEWASMADE4live]

No, what needs to happen is they need to start getting executed, cut up and have their body parts thrown in the woods, that's how you stop this robbery.

[@milkmancow5]

Unfortunately the government and laws are disgusting also

[@lilprince419]

did she just go clockwise to loosen that screw?? this doc about a scam is a scam

[@ajayharjani]

I also have been scammed by Ontario Green Savings and have a lien on my house for a hepa filter. My story is exactly what you see here in the video! Could anyone share a lawyer's contact that they have used to help them remove the lien on their house? This would really help me!

[@teribrown1311]

This is heartbreaking. People work so hard and for so long to be homeowners. First saving for the down payment, then paying the mortgages for a minimum for 20 to 30 years, while paying for the ever-increasing maintenance costs and expenses of home ownership: oil, gas, water, insurances, and taxes. Now, homeowners must add the expense of retaining a lawyer in keep predators like this business from stealing their most valued asset and/or sanctuary: their home. Should contracts with a Security Registration Clause have a mandatory 3 to 10 days review process for the customer, to provide customers time to read the contract and ask any questions before it is signed and enforced?

[@Mechanical-Animal]

The episode needs a conclusion. Why aren't those douchey looking scammers in jail since you have them on camera? Useless Ontario government not doing its job.

[@kyorkdabbagh7759]

what government you are talking about Ontario government is scammer too

[@glenhuysamer]

If the Ontario Government is doing nothing, it can only mean that some persons inside of the structure is benefiting....either directly or through a family setup.

[@MaximilianGros]

Are you sure the government is the right contact? In Germany, that would only be a matter for the public prosecutor.

[@sylvianblade75]

lol South Park was right after all about the Canadian government working as a pay to win model.

[@jiggyjr80]

@@kyorkdabbagh7759 hahaha

[@robb65]

I had answered a job ad for a inbound call center, went in for an interview and they asked me to come back. Second day I show up and they tell us we are going for lunch, then drive us 1.5hrs away to go door to door to upgrade Hvac and water filtration. I felt kidnapped, stuck going door to door and watching this 'manager' force himself into people's homes. We had the cops called us, continued knocking on doors after dark- it was messed up, I never went back. It was exactly like this. This needs to be stopped.

[@patzeuner8385]

Don't you have taxis, uber, Lyft in your area or a cellphone to call a friend to get a ride home. When they dropped you off for door to door sales didn't you figure out you were being screwed.

[@swtlisa]

They basically kidnapped you. People need to know that if this happens, call the police and tell them you were told you’re going to lunch and you were kidnapped and driven 1.5 hours away.

[@LivsTanks]

Similar happened to me but selling internet, was told I would be doing reception work ended up being door to door.

[@PirateSpaceCat]

@@LivsTanks lets sure and make 1000000000

[@glenarseneau1231]

Water heaters on average last 7-10 years, so at about 10years and anything over it could start to leak

[@ericsanders4922]

I'm a little late to the party but I just now saw this clip. I own a commercial restaurant equipment repair company and have done residential work in the past and absolutely hated it for this very reason. There are more damn crooks in this field than there are honest people that's for sure. There are companies that only do work for the home warranty companies which is a scam to start with but the guys working there as "technicians" (I use that word very loosely) were making over $100,000 a year and didn't know their rear end from a hole in a stump. At best they were parts changers, if they had enough parts they could eventually get something fixed. It takes some really sociopathic people to work for these kinds of companies, from the office staff to the techs.

[@C_M_R]

I am from the US and heard about HVAC rentals from my friend in Toronto this past summer, and I was shocked. I've never heard of this concept before. When my HVAC unit died, I had to pay a one time amount + service costs to get it replaced. Seeing people pay thousands and having liens placed on their property for a simple install of a Nest doorbell seems insane.

[@earlestes8649]

It’s a wonder that they don’t find someone with a screwdriver shoved into his peeing device, in a alley etc.

[@pmb6667]

@@earlestes8649 Nowadays, with nothing else being done, I think consumers may have to start hiring someone...

[@5tyyu]

Ontario has no jobs. Desperate jobseekers get these jobs by seeing ads on craigslist etc. Govt is not bothered

[@Slodin]

honestly, I live on the west coast of Canada, and we did the same thing. Replace the damn thing with an one time fee and installation (750bucks taxes in for a boiler + install). I didn't even know there is rental for these, that is until one day someone knocked on my door looking like a gov contractor trying to enter my home to check my heater/boiler. Something in my gut feels off with this, because the gov I know never cares about people to actually to send out contractors, they are not that efficient period. Quickly researched and warned people i knew and dispelled a few disasters maybe.

[@Justanotherfuckingobserver]

I just got a paper from our power company today (!!!!!) offering a free nest, retail $130, for free, there's absolutely no way!!!

[@missanthrope5433]

My mind is literally blown 🤯 HOW is this happening? I feel so incredibly bad for the trusting people that got swindled. I hope there’s a class action suit against these disgusting companies. Terrible.

[@skipmagil]

Lol

[@timc9893]

You'd be shocked if you knew how much this type of shenanigan goes on.

[@Mike-01234]

99% contractors are scumbags when they go to a home take advantage of elderly, or woman who has no idea. The commercial side is completely different because business's have people who know what they are doing contractors kiss our asses. If they don't we will find 20 others who will.

[@Investigamer]

A Home Depot affiliated consultant (from ARS Rescue Rooter) said I needed to replace my entire AC system and that it would cost north of 10,000$... instead we hired a local guy who only replaced the outside unit (the only part that ACTUALLY had a freon leak despite what the Home Depot salesman said), cleaned the inside coil, and improved insulation around the intake for a total of 2400$ including labor. HVAC companies are incredibly rapacious, always get at least 3 quotes on a job and do your research

[@bik3r230]

Find a trustworthy mechanic, contractor and lawyer and only ever use them

[@walterbrunswick]

@@bik3r230 through recommendations is the best way I haven't advertised once

[@mattjohnson2081]

Sounds like a side job

[@antonlavey5540]

You got ripped off if you only bought a condenser and not the evaporator too. You can't clean a freon 22 coil and use it on a high pressure R 410a condenser.

[@Investigamer]

@@antonlavey5540 It's a fairly new mobile home with a special A frame coil the coil was in excellent shape and we got a good deal by cleaning it instead of replacing it because these particular coils were very hard to get at the time due to supply chain, there were no leaks in the coil. The condenser we bought is spec'd perfect for use with these modern mobile home coils, my father is a home builder and electrician so he's well aware of those concerns. The condenser was only 820$ from a local HVAC wholesaler as we have a contractor relationship with them. Given the timing that price was very good and the labor price was reasonable given the amount of hours they put into the job and the 4 quotes we got before hiring the final guy. I'm happy with the result, the efficiency has been great through the brutal Texas summer.

[@jhill.7216]

I’m going into the hvac field and I’m in school now I’m gonna stick with commercial. Being honest with you clients and trying to help people is going to be my first priority

[@juggerfox]

Then go solo cauz as soon as you start working in a company, it's all about selling ;)

[@Jake_Smith7472]

Contacting business owner. About the water heater, when we see its 10+ years we RECOMMEND a new one before it bursts and you have no hot water and water all over the basement. Depending if they have a water softener or softer water from the city, water heater lasts 10-12 years. The whole "you have 6 days to get it replaced" is probably a lie.

[@plur90]

That's how often the anode rod needs replacement, not the tank itself, at least with the water here. 2-3 times as often with hard municipal water or any well water.

[@davidrenaud736]

Had those vaulters in my home making ridiculous claims for savings and current equipment efficiencies, without any test or equipment. I just laughed. When I got subsequent followup phone calls, I just quoted the BBB warning and that gave a quick hangup by them. The reason why these people are not in prison is because our governance don't care, period.

[@glennbeadshaw727]

Fleecing the flock is good for them

[@taylorbug9]

"Rent a furnace" if they want to rent you an appliance that's a red flag.

[@h.b.7104]

Alex Hermosa should be in jail. What a thief.

[@Marleyandbill]

Who rents a furnace or water heater? Genuinely confused. Buy one, the loan interest would be cheaper.

[@natewho4366]

Not justifying the price but an install is about 5 grand so shes payn twice the price. Normal when ur renting to own. Kinda like rent a center

[@brandonprimeau2267]

Simply green home services is one of the worst.

[@rickjones7977]

Cbc has written many stories about them already. Its crazy there still in business.

[@brandonkelusky2493]

Simply green home services is just one of many companies.

[@adammcpherson1237]

And that lady definitely had a 80% furnace and now she has a 90%. No way you're not saving on gas. The prices went up this year compared to last on utility so you can't compare. And I don't care if the furnace was $2 online nobody's installing it for that and warranty it. Plus it's rented. Finance a car and see what you end up paying in the end

[@KOFIV77]

CBC great show but how about a show showing how to best exit these contracts. You have identified the problem but not provided possible solutions. what can individuals do now if they are in a contract?

[@marcosepe9956]

You have a 2 year window to take this complaint to the ministry of consumer affairs where they will lay charges against the company if you do not do it within the 2 year window you need to get a lawyer a good contract lawyer which will cost a few bucks.. There are also class action lawsuits.

[@KOFIV77]

@@marcosepe9956 thanks!

[@grae_n]

For the 12k lady, I also think smalls claim court is a possibility. She probably wouldn't get the full amount back, but most judges would intervene to some degree. Also more questionably wouldn't breaching contract be fine here? The damages are likely going to cost significantly less than the contract (should talk to a lawyer first though).

[@trudifruty6078]

My ac unit is dead as dead can get they wanted over $16,000.00 to replace it I bought widow ac so for $350.00 is cheaper

[@DMZPsalms27]

I’m at HVAC technician service and install. And I’m just amazed at the dishonesty they’re really giving us a bad name

[@mikeking134]

I would never buy into a monthly furnace or A/C contract because that will cost you a ton of money you could have saved buy just purchasing the units outright. The sales rep was correct with regards to the water tank however. They are not built to last and tend to rust out at the bottom around 10yrs, it happened to me and I had water damage in my basement. If it was a rental you have the right to request a new unit from your supplier free of charge at 10yrs. I think that's pretty standard these days.

[@michaelargenta3856]

I almost cried when that older lady paid 12,000 for something that cost less then 2,000$$. Those people ought be in jail..

[@truckguy6.7]

We have to teach people. Telling people its 2000 is false too. It's not 2000. To be fair that furnace installed is around 4500-5000 installed. Anymore than that is robbery.

[@losheroes6076]

@@truckguy6.7 soem dude tried charging me 8500 for furnace.

[@johnbisson1413]

It’s not just the furnace. It appears as the also purchased and A coil and A/C condenser. It takes many hours to install and is probably charging 100+ an hour. Parts have mark up(everything has mark up even the sodas you buy at the store) that’s how company’s make money. How long is the insulated copper line set. Did an electrician need to come out or redo duct work? There a lot more to it than just the cost of the furnace.

[@cesarbg4386]

I'm watching from Mexico and I am amazed on how tricky Canadian companies are. I've seen many Marketplace episodes, and I am SHOCKED.

[@skipmars7979]

why are people renting their appliances in Canada?

[@lburkhart3191]

Watching your share helped me warn a friend of an impending scam hvac repairman of installation this morning. thank you!

[@GeorgeParros161]

Let me guess, indian

[@kdha200501]

Thank you for bring this issue to light. I wish there are laws to put these scammer in prison!

[@zkiiffs9]

They should at least be fined into bankruptcy

[@Sjaak_b]

Fun part is. The government is like. Yea we know it happens we know who it does... But we dont care.

[@sabrinababbina1311]

Hi from Ohio 🇺🇸 ...appriciate all the work this news crew puts into actually helping people solve problems/scams....it's a good reminder to us all...people like this are out there, and if it wasn't for news crews like this, they might never get caught

[@derick3482]

americans have a better way to deal with this file a lawsuit that is one day to make these vultures stop

[@bobboscarato1313]

In Texas HVAC cos. are licensed and insured. If someone is caught doing repairs or replacement unauthorized, they can go to jail. Sometimes customers are at fault trying to get a bargain...

[@SORGIGERMANICO]

Idk if it's just Canada but here in the USA I never heard of renting a HVAC system

[@frankm8533]

Me either my uncle had a hvac coming from the 70s till 2017 when he retired ive never heard of that

[@confirmedl6901]

The first one, when talking about the furnace only $1800. That’s not including labor, overhead, refrigerant. Start adding everything up that one passes.

[@apfish3557]

Make a documentary on dishonest companies & show them on public tv exposing the scammers !!

[@bobboscarato1313]

Most local TV stations have exposes on dishonest companies!

[@mistrykr]

That's why I never open door for any door-to-door sellers ... Remember guys, when they are offering you a free product (e.g. door bell camera), you are THE PRODUCT !

[@-slurmdaddy-8147]

It was scheduled if they planted cameras and had the honest guy look at it before hand. But yea door to door is sketch

[@kchandler3492]

Thank you for revealing what scammers are like. I almost had this happen to me too. After calling a company here in the US for a yearly maintenance the tech they sent tried to rip me off for $15,000 to $22,000 stating my only option is to replace the entire system. Called for a second opinion and never told the second tech about the previous one. The second tech's report was a complete 180 from the first. My system doesn't need to be replaced. Nor is it in poor condition. Thanking the Lord for not falling for it. When I saw this story, my reaction was, dang, that is what that tech was like that tries to rip me off!

[@Motiahmed330]

simply do not ever rent a furnance. buy and finance if you must. Do not rent a furnance and if you can manage it, do not rent a water heater also. Want to hear something funny? the same companies will sell you furnance insurance for $20 a month. if you want peace of mind, get that and they will replace parts if your furnance breaks :)

[@michaele4468]

@@Motiahmed330 arent rental contracts rent to own or how does it work?

[@sobhanetemadi3216]

@K Chandler - What did the first technician do to come to the conclusion that you needed the equipment replaced? Did he run some diagnostics at the beginning? Did the second tech run diagnostics?

[@bobboscarato1313]

Always ask for references from family, friends or neighbors. You can also check with trade associations for licensed service companies!

[@Sulaco2089]

Where I live 12 grand is average for a furnace and condenser swap

[@bigrabago75]

I'm glad they are calling out the scammers but looking at the price of an item from a hardware store and then basing an opinion on fair price when you're not a service professional is extremely misleading. Would be better to compare the price to different companies that provide the same service. Also, is rental agreement the same thing to Canadians as using credit here in the US. B/c yeah the price to buy something on credit will be much higher. If it was 10 years at 8% April, which would be crazy low in the us, would be over double the cost. The lien thing is super shady and selling equipment that's not needed is plenty no need to focus on the part yall don't understand.

[@sharonk6953]

These people deserve to be in a special jail cell without heat or Air conditioning

[@marcoscarajol4837]

Shame on our government for not stopping and punishing those people.

[@jaydensmith208]

The CEO everyone.....disgusting The suspect, identified as 25-year-old Saeed Moravvej Torbati of Ottawa, surrendered to police after investigators released a photograph of the man and a picture of a vehicle similar to the one the suspect would have been driving at the time of the collision. A suspect wanted in a fatal hit-and-run in Scarborough last Thursday has surrendered to police, investigators confirm. Police say a 56-year-old woman was trying to cross Markham Road near Nashdene Road at around 10 p.m. on March 31 when she was struck by a Mercedes.

[@randomrazr]

is he in prison

[@donttellmejustlisten4598]

What ?? He got what he deserved???

[@randomrazr]

@@generationxdad so the CEO, is not even from canada. this company isnt even canadian

[@Jeffnvz]

@@randomrazr The infamous 407 highway isn't owned by Canadians either.

[@randomrazr]

@@Jeffnvz like by benchodeS?

[@johnmonk66]

how many times do we have to say it? Google everything before you spend a dime

[@saracenking1]

Scam artists shud get mandatory 10 years imprisonment

[@shahir7837]

Cant get enough of this show. CBC doing work for the people!!!

[@xxbambamxx7261]

It's also a problem with the government allowing for this to happend.. When a county sees a flow of lien claims coming in, å red flag should raise...