Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)

Repairmen Unplugged | Originally broadcast January 9, 2015
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[@donmarion8808]

Just saw this on u tube. Our home depot in arizona, the salesman told a lady who had a 20 plus year old refrigerator to repair it and not buy any of the junk they were selling. Finally an honest salesman.

[@windhorsepixy7784]

That's if the parts are available. They weren't for my 12 year old frig.

[@ericpistole8763]

Very TRU

[@DanielDavies-StellularNebulla]

@@windhorsepixy7784 Yeah, that's the catch

[@cariwaldick4898]

I really miss the fridge we had 30 years ago. It was more spacious, never broke down, and the moving parts were metal--not plastic. I've got all new GE appliances, and each one of them has issues.

[@crlaw75]

I've heard of appliances getting rebuilt, since they are older and will still last a long time.

[@oblivion2967]

Gotta give that sales lady credit for being honest. Kudos to her!

[@stevethea5250]

How did they have 1080p60 five years ago? And not later videos

[@sharonsaber223]

Agree. My thoughts exactly. I would search her out before making any purchases.

[@arnoldjenkins7939]

@@sharonsaber223 I'm sure she is unemployed after that interview. Just saying; on the dime of the merchant that's paying her in there establishment. I admire her honesty but kind of dumb. She represents the store & anything like that should of been brought to management.

[@arnoldjenkins7939]

@@sharonsaber223 Easy to find her; She is in the unemployment lines.

[@Striker50_]

They don't get paid commission that's why

[@whatever5922]

My mom has had the same stove for about 20 years now. Recently the oven had an issue and the tech came and fixed it. When my mom commented she might get a new one, the tech recommended her not to and said that if she wanted to sell it he would buy it, because the quality just wasn’t the same anymore.

[@muhammadsohail4393]

Exactly honestly you're way better off you're buying older mechanical part stuff then electronic appliances

[@roseannenorman7129]

What make and model?

[@TheBerkeleyBeauty]

Same exact experience with my washer and dryer. LG by the way 🙄

[@terrence369]

Absolutely true. Nowadays vehicles are in a similar situation. Decades ago, you wouldn't get a dent on your bonnet. Nowadays, it will be crushed like a paper. And that's why they have air bags. If someone own an appliance for 20 years, the companies will run out of business. So they created a new tactics by producing low quality appliances and with very expensive spare parts and repair cost. Eventually, people will opt for a new appliance.

[@bseidem5112]

@@terrence369 Immoral and unethical. Years ago God was removed from the schools; His standards of integrity and honesty disappeared too. So how is that working out for you America?

[@sincostanian]

There should be a law that these expensive appliances have at least a 5 year warranty. The fact that 1 year warranties are standard is completely ridiculous.

[@dax9431]

Many say on the outside 5 or 10 yr warranty.

[@albertmontalvo4954]

For what you paid more than 5year warranty

[@System0Error0Message]

in europe there is a minimum warranty law for how long it is expected to last, applies to electronics as well.

[@System0Error0Message]

in europe there is a law about minimum warranty period. so for a printer if it states 1 year the law requires the warranty be 2 or 3 years as thats the expected life of the printer. Basically in EU (doesn't apply to UK anymore), appliances warranties are based on how long they are expected to last. so if a fridge is expected to last 5-10 years, thats the minimum warranty irregardless of what the manufacturer says if they want to sell in EU.

[@meelodeshmeeelo2034]

The guarantees are a con, well here in UK, the ‘sale of goods act’ (can’t recall the exact name ) states that your purchase should “last for a fair and reasonable time”, price at pts and purchase dependent. Retailers who tell you “sorry you’re out of warranty” are acting unlawfully. For example a TV costing 600 breaks after a year and your ‘warranty’ is a year - retailer obliged to repair / refund or replace minus your usage time. It is THE RETAILER who is responsible so also if they tell you to contact the manufacturer that is also unlawful - YOUR contract of sale is with THEM.

[@TreasonsBeta]

And we wonder why our grandparents refuse to get rid of their old appliances XD

[@ryans413]

Treasons Beta My cars 15 years old still going strong can’t say that about cars today

[@angelikafeiler6863]

With old appliances there is just the big issue of power efficiency with what they cost yearly you probably could buy a new one

[@Jon-hx7pe]

most kitchen and laundry appliances haven't gotten much more energy efficient - only the fridges, but there are only major savings if the existing one is like 30 years old. would only be $50 to $150 per year saved - barely worth it.

[@1949gwe]

My mom sold an upright freezer in 2008 (Wizard brand) that was purchased in 1963 and it still worked just fine...it brought $200 which was more than original price. Why...because people know they WORK!!

[@angelikafeiler6863]

@@Jon-hx7pe yea but $ 150 a year fot ten years is a lot of money in my book

[@sliyarohmodus5749]

Planned obsolescence and intentional failure by design should be a criminal offense.

[@singhshobhini]

sliyaroh Modus, u r so right, it is shocking, this is the first time i have learnt abt this. same problems in india. and govts turn a blind eye. feel so angry n powerless.

[@andrew_koala2974]

One well known International Brand Japanese Manufacturer of Electronic Domestic and Office Equipment (who originally started making self-propelling pencils) would only keep parts for 3 years then dump them at the landfill. I worked fro this Co. during My Long Service Leave when serving in the Military Thus after 3 years parts were no longer available forcing people to buy new equipment. Clever technicians would when possible adapt similar components to restore operation of the devices. Laws were later changed that forced manufacturers keep replacement parts for five years.

[@jacksonliza2314]

It is in France

[@MrTurdFurgeson]

Government would have to fine itself, then. They are the ones that mandate energy conservation requiring radical re-designs of good working units that have had the bugs worked out. This has happened with fridges, washers, and dryers. Its taking a decade just about to get the major bugs worked out when the government mandated a 40% energy reduction on most units.

[@dingfeldersmurfalot4560]

@@MrTurdFurgeson Stuff like vulnerability to clogged drains in fridges and water damage in stoves does not count as a bug.

[@Dejmo]

It's the same with sewing machines. When I started out my design business I had all new machines. All of them broke within a few years and would have cost more to fix than to buy another one. Now I have one sewing machine from the 1960's, one from the 1950's and one from 1911. They all work perfectly and are stronger, cheaper and make beautiful seams.

[@Jmatt455]

BRAVO! A woman after my own heart. Sometimes older is better.

[@jimtheedcguy4313]

I love seeing an old cast iron sewing machine work. My grandma took care of me growing up and watching her sew started my love of anything mechanical. I absolutely hate digital versions of things that were perfectly fine without it! Turning a knob on a washing machine is just as easy as pressing a button! But the knob will last a lot longer than a thin button or touch surface. These things have planned obsolescence built into them, and we just throw stuff away when it breaks and buy a new one instead of fixing them.

[@ilovegoodsax]

I believe that! I first learned to sew in in 1972 when I was in the 6th grade. The machines in the class were from the 1940s and 50s. They did the job beautifully.

[@nickking1510]

Exactly . I drive older cars my oldest is 1976 modified supercharged corvette stingray many of the components are original to the car it has 19 grease fittings on the steering components,new cars have none . I get a kick out of restoring boats and cars and trucks

[@nickking1510]

Jim The EDC Guy Yes I agree and that the reason I quit doing appliances and consumer electronics throw away

[@agnesfredericksen9892]

I want to thank Marketplace for this great investigation and these two honest and brave repairmen that were willing to come forward and let us customers know what to look for and questions to ask ! We are in the market for a new refrigerator and the Samsung was our first choice but after seeing this show I have changed my mind , with only a one year warranty and the cost of an extra warranty we are not willing to take a chance on a company that aren’t willing to stand behind their products !

[@crayfish9945]

I've heard on the internet that Samsung is the Worst refrigerator to consider !

[@marionbylsma1167]

I live in a rental community And they have no high end appliances all basic I’ve lived here for eight years they all still work if you want to high-end plant appliances you put them in yourself mine work fine

[@marionbylsma1167]

Oh and they were new when I moved in

[@marionbylsma1167]

that should say who they were not new when I moved it And when I see them delivering new appliances to other tenants but not high-end appliances just basic fridge and stove

[@emiranda333]

It happens with all companies not just that company, it happend in all products not necessarily only with appliances.

[@bobsoft]

If you want to buy electronics you talk to the repairman not the salesman. The repairman knows the product better than the salesman.

[@LindaTCornwall]

Yeah that's what I do, I also NEVER call support lines for problems. I always call electrical repair numbers. I had a microwave with a grill in it. The grill rack was crap as food kept falling through due to the huge gaps between the bars, tried calling support they told me to purchase a new rack from them that was going to cost almost as much as the microwave did. They also told me that their racks were designed so they wouldn't blow up the microwave lol.. I hung up then had the brainwave to call a local electrical shop, after a few minutes with them I was told it was all crap, that I could put a round pizza tray in there fine as in grill mode the microwave didn't function, unlike what their support told me. Now when ever I have questions I call electrical repair shops.

[@transporter78213]

fred Flinstone thanks for the great idea.

[@Dowlphin]

Yeah, go and ask the repairman and be told that they're all crap these days. The shituation has escalated to this point where often you have no alternatives. It's not even conspiracy. One business is the most ruthless and when it works, the others follow. And it works too well. Also, the repairman may have a special brand promo deal and will tell people to get that brand when asked. This is what of course will happen if enough people start asking their repairman about which brand is good. And they can also adjust pricing, so if he says get a XYZ, it lasts three times as long, and it costs three times as much, then what? Then you experience the wickedly elaborate craft of modern marketing.

[@andrew_koala2974]

Exactly correct I studied Electronics Engineering and Electro-Mechanical Engineering whilst working with Philips, graduating in late 1969 with two degrees, then entering Military service in 1970 for 18 years. I worked part time for Philips during leave periods, Repaired hundreds of TVs of many brands and other devices. I would enjoy field service, being out on the road. Met some nice people and some asses too, and some quite amusing. One got to know which brands were more reliable and easier to work on, and which were cheaper to maintain, and what the stock faults were with given brands. Technicians would keep notes of their technical experiences, and this information was shared so one did not have to re-invent the wheel so to speak It often pissed off the clients as they saw that a repair was done quickly yet the cost was high. The customers failed to realize that it is a profession that requires a lot of study and knowledge including complex mathematics and algebra, Component level diagnosis required and still does require analytical skills and knowledge of circuit design principles. And as in such repairs one pays for the knowledge. These days one just replaces complete circuit boards, with very little diagnosis.

[@tacksscherbo7771]

Dowlphwin - Getting an honest repairman is also a 50/50 proposition. The odds go way down if he's tied into or employed by a certain brand. I am about as smart as a box of rocks when it comes to appliances. When my wife was in the hospital a couple of years ago, our blasted washer crapped out. Like a dutiful hubby, I ventured to get it fixed so I could wash my skivvies, so I called on the local repairman who was employed by a washer and drier business in town. It's a small town, so it was the only one. Well, their ad said they fixed a myriad of washers and ours was one of them. Yeah, sure they do!! He walked in the door, tipped up the washer about 4 or 5 inches high, looked underneath (damned if I know how he did that in four inches worth) , told me it couldn't be fixed, and that he recommends a new one cause it was 20 years old and the parts are no longer available. He charged me $75 for the good news. I paid the bum the $75, at which time he told me they have quite a few smaller models that would fit our space. I then told him I had better wait for my wife, and he left . A couple of days later, I talked to my brother in law and crabbed about the washer, and said I would have to wait til his sister came home and was able to look around for what she wanted before I bought one. He was incredulous when I told him about the walk in charge for repair, then came over to look at the washer himself. He said a few choice words, then, knowing what a mechanically challenged dodo I was, said, "just give me $25 and I'll be right back." I don't know if he went to Home Depot or Lowe's or what, but he just had me hold the flashlight while he put the part in. He said, "If I were you, I wouldn't even buy fleas from that joint." The freaking washer has worked like a champ since.

[@ckom0007]

My grandparents had exactly one refrigerator for more than 40 years. My grandma’s deep freezer is still running long after she’s passed!

[@LoomGloom]

and it's only 5 times the running cost!

[@ckom0007]

Bobbin McBong Sure, keep throwing out appliances. I’m sure all that garbage will just evaporate!

[@robertstack2144]

@@ckom0007 no it won't but the money in your wallet will when your new appliances go south

[@ckom0007]

Robert Stack Yep, I agree wholeheartedly!

[@teresalandreth9516]

@@ckom0007 its called recycling. while not perfect, its better than what most countries do

[@lhead7226]

My grandmother always told me, don't buy appliances with all the bells and whistles, because bells and whistles cost a lot to repair. I bought the most basic appliances and I have been extremely lucky.

[@fvulpe9503]

Not lucky, smart.

[@heavyd777]

As a former appliance repairman, that is very wise advice.

[@charleshelton9360]

I was an appliance repair man for 46 years. I told them keep old applications for as long as possible. And if they buy new appliances to buy a service contact . WHY ? BECAUSE THEY WILL NEED IT FOR ALL THE REPAIRS !!!

[@doloresreynolds8145]

👍

[@suzmj2]

I am currently waiting for a repairman for a brand new refrigerator (35 days after buying it). This is ridiculous.

[@susanvillegas2026]

@@suzmj2 same. LG French door is freezing for some reason

[@flparrotz1]

IF the manufacturer had to pay for the repairs, you can bet your last dollar that they would make appliances that LAST

[@meg3839]

Yup. Part of this is due to consuners allowing it, while the other part is down to politicians we vote in and "protection" agencies not doing their jobs of protecting us. Instead, they now allow corners to be cut, effectively allowing subpar products to dominate, whether by design or not (typically by design), and with no consequences when they fail at unreasonable rates. This slurry of thing isn't as allowed in most other countries, but thrives in the US.

[@Killerspieler0815]

+StarLight - YES , just like in Socialism where Products had to be designed to last forever because of lack of resources & western money reserves

[@elliemm557]

Have to push for it. Just because the warranty has expired doesn't mean they are not off the hook, especially if it has their name on it. Consider it "signed"

[@jakesmith2984]

StarLight Damn right.

[@lucci6142]

Eventually will go out of business as no one willing to spend top dollar on bad appliances.

[@Sprotdude17]

My grandma bought her house new in 1958 and her stove lasted her to 2010 (52years) when it needed its first major repair, which would have cost more than a new stove she got rid of it. She also bought her fridge in 1987 and it still works to today. They just don't make 'em like they used to.

[@koklol2837]

+Sprotdude17 They could, but they dont care!

[@styldsteel1]

+Sprotdude17 The answer is nothing is made in America anymore. It's all made in china. Very few products are made here as all or most of the manufacturing has been moved out of the country. I"m so sick to death of have all of my belongings last a few months, having products litteraly fall apart in my hands. The government is laughing at us and china is lauging even harder at us dumb americans. My next step if my fridge blows out, I'm going to purchase a fridge from the 70's or older and I promise to have it rebuilt from the ground up, including the chillers and motors. My stove is from the late 40s and works so nicely. I love it. it's not "they don't make them like they used to" It's more like "they" don't exist anymore..there is no more "they" anymore

[@QiuyuanChenRyan916]

+Sprotdude17 Only a few brand remain its quality, which is super expensive though. However, it is my mom's royalty.

[@styldsteel1]

I almost feel like this country is becoming useless. Alls I see are illegal mexican foreigers buidling things while the Americans are out of work and aren't producing anything. Yeppers, sounds like we are on the road to success.

[@MadIslowlygoing]

+styldsteel1 Those "illegal Mexican " workers work for low wages, whilst your so called "Americans" won't. By the way, the only really good products you can get in Mexico, are actually made here, and owned by Mexicans. Everything else is actually made in China, so where do you get the idea that it's "illegal Mexicans" making them?

[@blmeyer8362]

I worked for SEARS for 19 hours as a customer service and here is why I QUIT! I was told to tell customers that the "part" was not in stock and had to be ordered 3 to 4 weeks? After that time, I was told to tell customer, we were having trouble getting "part" and could offer them "VALUE" for their broken appliance toward the purchase of NEW product! When all this time the customers original product was FIX and put on store shelf as refurbished product and SOLD!! When customer asked to have OLD product back, then a supervisor was brought in to tell customer, we could not find their product? and would offer a little more "VALUE" towards purchase of NEW product! you can see why I QUIT my so called job as customer service Rep. and I do NOT buy from SEARS ever, which I am sure other companies do the same thing! They all need to be charged as criminals!!!!!

[@madhouse2303]

Customer service is extremely hard to do when you have no control of the decisions around you. You're pretty much used as a punching bag from customers, glad you quit and hopefully you found something less frustrating

[@ChoppingtonOtter]

+FeatherBlack You are absolutely right.

[@kenball1980]

BL Meyer i agree, i repair a lot of Kenmore appliances, most of the customers came from sears and were told it couldn't be fixed or isn't worth repairing and urged to buy a new product

[@GhettoRanger01]

Sears ain't what she used to be, neither is America for that matter.

[@krissandbom8356]

sears will be nonexistent in 5 years

[@pedtrog6443]

Here in New Zealand we're lucky enough have the 'Consumer Guarantees Act' that puts the responsibility onto the supplier to replace or repair the item if it breaks down within the expected lifetime of the product and cannot be contracted out of.

[@DanielDavies-StellularNebulla]

One of the many great things about living in NZ!

[@a1bestrentals]

This needs to happen here!!!!

[@swampcabbage3239]

Wow sounds like they have humans for their Governance

[@jintzie1950jth]

Yes, please!

[@hecatommyriagon655]

Same in Norway. For something like a fridge, all repairs within the first five years, are ALL the responsibility of the shop/chain who sold the product. I don't even have to deal with Samsung or who ever made the damn thing. I go to the store, tell them what's wrong and they have to fix it or give me a new product. Simple as that.

[@Waltkat]

Guess I'm going to keep my 25+ year old fridge, microwave, and stove because they're all still working. Yeah, they don't have all the latest do-dads and features but hey, they still work.

[@patriciayohn6136]

Waltkat a lot of us older people have no need for all the gadgets.

[@jneusbaum3697]

Waltkat . Dont get rid of any of them until forced to. Buy the parts as long as you can. The new ones only frustrate.

[@ShayBelladonna]

I’m ok with or without do dads!

[@RK-ep8qy]

Your old fridges are possibly leaking CFCs into the atmosphere tho, there's a reason why they got rid of them

[@gregoryclemen1870]

that is the best thing that you can do ,"HOLD ON TO THEM", if its not broke, then do not fix it with a new one!!!!. I work on commercial equipment, I can honestly tell you that parts availability for the older "STUFF" will not be an issue(generic parts) !!!!. I can still get parts for 75 year old equipment!!!!

[@jasminejeanine2239]

I'm using a freezer that is going on 60 yrs old. The only issue is defrosting it every couple yrs. That's why my parents picked it and I took it even though they bought it in 2003. They went for a 40yr old one over a new one and not once has it needed ANY maintenance.

[@joyphillips1821]

I still have a freezer that is 40 years old and still going.

[@imustbecrazy5626]

My fridge is 24 yrs old. My microwave is 21 yrs old. My stove is 28 yrs old. I repair it all myself. No digital displays or fancy dials.

[@joanridgeway3674]

Same here, buy appliances with out digital displays. Plain old knobs and buttons. Easy to fix if they break. Last alot longer.

[@ktsenya2]

My GE microwave is 26 years old. I bought it used for 50 bucks. Just last year I changed a burned out light bulb.

[@joanridgeway3674]

@@ktsenya2 wont ever be able to purchase appliances or anything that will last that long again.

[@guytech7310]

You Can, Ditch consumer applicances and go commercial. There is still some competition in Commerical appliciances. But be prepared for sticker shock. But over all speeding 5G on a commercial fridge that lasts 20 years is cheaper than buying a Consumer grade for $2K every 2 or 3 years. Pay now, or keep on paying again & again.

[@keeshahdarkfurr8328]

Electric Stove is 58 years old. Fridges (2) are 20+ something old Microwaves (2) one is a year old, the other is 8 years old.

[@willieverusethis]

Fix for an iced drain tube: wrap copper wire around the defrost heater coil and shove the end of it into the drain tube. Keeps the water from freezing in the tube. Never give up a 1980s washer/dryer set.

[@robinmeza3983]

At that cost why. It all should work right.

[@chupie123456]

Renee been fighting with a frozen drain tube for 15 years on and off and just read your post and sounds real good thanks will try it thank for the tip

[@007MegaRoll]

I recently threw out a dryer which was manufactured in 1954 , It finally gave in.Not a single problem ever. 64 yrs of perfection. Nowadays they might be defective right out of box.

[@ah5721]

i wouldnt have gotten rid of it. its probably cheaper to fix then buy new :(

[@chargedsupercap2270]

Or even worse, dead on arrival. And you may be denied warranty for some reason, so you buy another one.

[@CantankerousDave]

My Frigidaire refrigerator was made in 1991 and is still running fine. A newer model would definitely be more efficient, but I wouldn’t trust it to last five years. Appliances used to be called “consumer durables,” but they’re designed to be disposable now.

[@williamsaunders8047]

My Kenmore is 1994 and has NEVER had a problem, works Perfect.

[@Markle2k]

A dryer built in 1954, if it was electric, probably cost you several times more to run each decade since the 1980s than replacing it would have cost. There is no way that you did not have to replace bearings and other metal parts in something made of steel that operates at elevated temperatures in a humid/damp environment. I think your dryer had a lot in common with the proverbial farmer's axe: Damned fine axe, replaced the head 3 times, replaced 5 handles, but a damned fine axe. Never buy a new model. Wait for the out-of-warranty complaints and in-warranty complaints to surface online. People like to complain when they are treated poorly. Especially when it is by a faceless company that hides behind brand name faceplates and independent repair persons.

[@sm1ofakind]

What an absolute waste of raw materials and landfill space. They should be jailed for environmental crimes.

[@ms9771]

what happens to old good american product are these company owns by chines or Israeli , they look for profit not the name and quality, and no more respect for american people

[@jaxxbrat2634]

sm1ofakind Yup

[@jaxxbrat2634]

desertrose Inflation caused these firms to go to China where currency manipulation is much more aggressive..now tarriffs and quality controls will help revive USA

[@Kickstandsup83]

@@ms9771 the government got involved

[@blackgriffinxx]

That why i never buy new stuff. I just wait till some one throw one out or move ..... Learn to repair this stuff your self . $5--$100 for a part , 15 minutes of cleaning maybe a little paint. re-sell it till were I get a the lowest $40. Most part fall under $50 ..... and even if it cost more than $50 to fix. Chop shop. . test the part and sell. body get scraped .... PS don't pull off knob of your "broken" stuff ..

[@ussling]

Old and analog will always beat digital and electronic. If I need to replace an appliance, I will go to a shop that sells older, repaired models. The appliance will be better, and I will be supporting a local business owner, not a big box store

[@Ms.Byrd68]

Good for you, lol!

[@Stefan-jk5gx]

That is rarely the case. Typically mechanical parts are less reliable than digital and analouge as the components are more susceptible to wear and tear. Quite frankly I wouldn't even trust mechanical hobs with how susceptible with water getting lodged in the knobs. When enough water gets trapped in the knobs it will short circuit destroys the hob and trips your power breakers. I've had 3 different hobs with mechanical knobs and they've all failed. I've had better luck with hobs that have capacitive touch buttons. This has less to do with digital vs mechanical and more with the fact that appliance manufacturers are not being made to cover the repair costs for their own design flaws which results in

[@michaelh5055]

You have absolutely no idea what you are talking about. These new appliances are filled with cheap made circuit boards and cheaply made low quality sensors. The older appliances with mechanical controls are simply better built. Many of them from the 70s and 80s are still in use.

[@willieverusethis]

@@Stefan-jk5gx My 1947 O'Keefe and Merritt doesn't have any power breakers. I could pour a whole pot of water on it and it would just get clean.

[@herbertbrown119]

Good luck with that. They quit making parts for those old models so that they couldn’t be repaired

[@Namdor2012]

Things you watch in the Covid 19 days...

[@pine6163]

Engineered to “FAIL “ - Welcome to the future !

[@stevethea5250]

@Andrew Franko PLANNED OBSOLESCENCE

[@michaelklages4367]

As a tech with 20+ years of appliance repair i give this video two thumbs up. when customers ask what the best appliance is i say the one at the used appliance store thats 20yrs old.

[@paganphil100]

Michael Klages: Yes....I have a fridge which is at least 30 years old and it works perfectly. Some of my modern "appliances" only last a few months :-(

[@BWcapture]

"If you're lucky." I love that woman!

[@starlite556]

So that is a lot more junk in the landfills than there needs to be.

[@kpdvw]

no they melt them down and they become TATA Nonos....!

[@pablogonzalez8304]

Along with all the other crap that gets made

[@arnoldjenkins7939]

And Sooooo much faster too! Warp drive to a lot more crap & destruction!

[@jneusbaum3697]

@Don Mega Dont forget those pesky straws...

[@Lee7699]

The belt on my 4 year old Samsung clothes dryer broke and I was charged over $300 for replacing a simple belt. The entire repair was less than one hour. However, my Western Holly gas range from 1947 and my Sunbeam electric toaster from 1943 still work beautifully! They certainly don’t make appliances the way they used to they used to.

[@eliabethbruce6292]

On purpose ,we are conned in everything ,

[@everythingmatters6308]

Next time look for some instructional repair videos on KZbin. I repaired my dryer twice and washing machine twice thanks to them.

[@jjcale2288]

Even the Future is not what it used to be!

[@alexanderjamieson7971]

A belt repair is a very easy DIY job

[@brianogram7342]

You may find this to be really expensive. truth is the belt itself is priced over a hundred dollars. of course it is too high a price but it is what it is. the labour and service call could be a little less. I admit. PS I am a service man in the trade.

[@ElySky95]

I have a fridge with almost 20 years, yet it works like a charm, no need to buy new one yet .

[@mikewirsing1716]

Well if you were to listen to the video for maybe 30 seconds I would say its a safe bet to say you might have understood that we are talking about new appliances, ex. withing the last 5 years maybe less. you just said your fridge is 20 years old. they mentioned multiple times that older appliances were made with better quality and last a whole lot longer than todays appliances.

[@ElySky95]

+mike wirsing you don't f* say

[@ElySky95]

+mike wirsing look at you, trying to look like the smart one, i just made a comment reinforcing what they have said about old appliances, is it forbidden to do so ? what is wrong about it ?

[@mikewirsing1716]

+SpIRiTus1995 im not trying to look smart lol, its 3am and im bored as hell looking at cbc news about refrigerators lol. i happened to see your comment and i was genuinely curious about if you ment to say it like that or what you where thinking when you typed it. but i get what you were saying now completely, it was me that was reading it wrong. your comment made perfect sense. like you said you were backing up there point.

[@bliglum]

Stick with it, I'm sure it's better than anything out today.. We've got a new LG model, it's poorly designed and made with poor quality materials.. The switches for the freezer lights went out first. The ice maker is the slowest I've ever used and jams frequently. And when it jams, the door to access the ice maker is usually frozen behind the latch, so it needs to be thawed to open.. On top of that, the shelves inside are made of a brittle plastic, 2 have crumbled already, needing replacement, the fridge is only a few years old.. I have no doubt it will fail in a few years, it's just more profitable to make products fail quickly than products that last.... Who cares if our children are going to be buried in toxic garbage, it's all about profit baby!

[@MilePost106]

I remember years ago how washers, dryers, stoves and refrigerators seemed to last forever. There were repair men everywhere and could fix any appliance. Today’s stuff is all imported and built cheap. I remember when all of our appliances were made in America and people had them for 20 or 30 years before they even thought about buying new.

[@codyhobbs4227]

I use a 1944 general electric fridge 75 years still going strong

[@MA-cx9os]

I have a gorenje fridge its from 2004 works just fine i think i even didnt have nay repares on it.

[@nickv4073]

The energy that thing must use is crazy.

[@nickking1510]

M A who sells parts in North America for those ? Are they made in USA?

[@torinbrown8196]

@Leopold , and I work in the commercial field for USN. They mostly use Cospolich and some crap MGR's, however every galley groom many have one issue or another. It's a good thing they are modular because sometimes they have to be replaced.

[@legostar55]

@Mike I thought refrigerators stopped using ammonia and other toxic refrigerants in the 30s? 1929 is when R-12 came into use.

[@loveearth7681]

What we need is a great number of class action lawsuits against all manufacturers

[@angrysarcasm2229]

I'd agree with this if they would impose fines significant enough to effect change; however, over the span of a decade, it is far less expensive for companies to pay out settlements than it is to build long lasting products (because this allows them to sell you the same appliance 2-3 times during that decade). Appliance manufacturing is the perfect blend of intentional low quality design and greed. Even some auto manufacturers have decided this is the way to go, at least here in the U.S.

[@ejmac11]

It's called Planned Obsolescence, started with light bulbs.

[@KevinZheng618]

Too late already obsolete we use halogens now

[@xyanide1986]

Kevin Zheng Welcome, time traveller, hailing from the decade 1990. The year is 2015 where we use energy efficient LEDs whenever we can.

[@KevinZheng618]

spookanide Too expensive why would I speng 7 bucks on leds when I can spend 6 on 4 halogens?

[@smorg12]

Kevin Zheng Because the the LED's are much cheaper to run and have a greater life span.

[@xyanide1986]

Kevin Zheng From my limited experience, my single LED bulb has already saved me the cost of replacing 3 halogen bulbs AND COUNTING. Halogen bulbs are only 50% cheaper here in most cases.

[@Tipko]

Samsung appliances have a good looking outside but the machines are not well done

[@trevordoeshalloween5994]

We got a Samsung washer and dryer a year ago and they still work thankfully

[@OmarGarcia-bi7jq]

KM god , i just bought it last year , damn you tube ,, a year too late

[@Bud4Ooz]

Please don’t tell me that, I just got a bundle of Samsung oven microwave dishwasher and fridge 😨

[@b.a.llong.3707]

@Dark of the knight Cause they are better than products from the US

[@arnoldjenkins7939]

LG SAME JUNK! STAY AWAY FROM THEM. Your better to refurbish an old one then to get extremally stressed out over the new CON-GAME of the glitzy new china made CRAP! appliances.

[@dj4123]

Much appreciation goes to the two repairmen who spoke up. What they said was very helpful and we learned a lot. I just hope their belief in opening up about these issues didn't get them in trouble. They should get a big RAISE instead for HONESTY since that's really not done a whole lot these days.

[@albertorivera2866]

Repeat after me kids: "Planned Obsolescence"

[@mjones2431]

Of course. Because consumers always demand new things. You tie your own noose.

[@Inbal_Feuchtwanger]

Shoes are the worst with this. The best $250 work shoes, danners, redwings, Carolia, ect all only last a year or two now. If you want shoes that will last 5 years you need to buy them custom made from small private companies. All of the big names have purposefully lowered their quality to keep you buying. 10 years ago it wasnt like that. Sad that appliances are going that way as well, all my stuff from the 90's are still working fine and I have no plans to "upgrade"

[@rdkater]

most upgrades are downgrades look @ Windows every update or upgrade the pc gets slower en you need a so called faster one probleby al windows is doing is checking how old the processor en wat type it is en the MB en give you a set speed.

[@TheNijack]

It's not "planned Obsolescence" it's planned and timed failure, which is flat out fraud.

[@2011smperry]

Ha ha ha.

[@fytrndm]

When I was a kid, we didn’t have much and at one point, my mother’s company was giving away old machines like refrigerators away because they needed to upgrade to a bigger one with more workforce there to use it. They gave it to her for free and she only had to arrange transport-her friend helped out and got it to our house. We had that fridge for nearly ten years until I accidentally killed it lol... but before that, the fridge was already running some ten years (maybe more, my mum wasn’t sure lol) before my mum got it. I think about that small fridge and how seven-year-old me was happy to have cold drinks and ice cream. And how the freezer section was cold, better than the fridge I have now... old machines were better.

[@heavyd777]

I once bought a dishwasher from Habitat for Humanity for $35. My house didn't have one so I installed it. It lasted almost 20 years.

[@michellebizjak7879]

my mom has a 25 year old stove and its still going strong. better than anything you could buy today.

[@ViralWatchMedia]

We have that same samsung fridge and it broke within a year of normal use, the electronic panel broke and the fridge would never stay cold, repair was going to be $500. We just junked the fridge in the recycle place and got a fridge from 1998, and its working fine as the day it was made!

[@donnaknows2884]

MastaX i

[@billjenkins9492]

If it was within a year, it would have been covered under warranty. I call BS.

[@freedomisfromtruth]

Bill your BS, she said she used it a year, then 1 year and a day it broke samsung rep

[@KevinEF]

freedomisfromtruth the warranty is over a year for fridges

[@elainexox123]

This report was made years ago, and the situation has worsened further. After bought and returned two top of the line brand new washers/dryers that can’t rinse my clothes clean, I bought an old washer/dryer top loan pair from an estate sale. Can’t understand why we don’t have more selections in the market, the competition is a good reason to keep the manufacturers on their toes.

[@MTGeomancer]

That's more changes to "efficiency" laws. They keep having to reduce the amount of water used more and more, and yeah, the result is not very clean clothes. But hey, at least you're "Green" right?

[@elainexox123]

@@MTGeomancer when I see suds in the rinse cycle, I will run another rinse cycle until it looks acceptable to me, usually multiple repeated rinses. Probably would be greener if the washer was set to rinse clothes with proper water levels to begin with. Not only the poor design cost me to use more water, it also wastes my time and hard on my clothes.

[@jamescarrington5521]

I'm so glad that I can usually repair my own appliances. I bought a KitchenAid dishwasher 13 years ago, and I had major problems with it initially while still under warranty, so I made Whirlpool fix it. A week later, they sent me another control panel for it, so I said to myself, I'll keep it for any future problems because I do know how to fix these things; I've been taking major appliances off the curb and repairing them and re-selling them since I was 12. Most repairs are easy, people....try to do it yourself first. Here's a tip: when the racks in your dishwasher rust out but it works fine otherwise, go to a Habitat for Humanity store and look for a similar or same model, pay the $35.00, take it home, and swap out the racks, then scrap the rest if it's got a stainless steel tub. I just did this with mine, saved about $200.00!! Does anyone know just how ridiculously expensive new racks are? Hundreds of dollars, in many cases. Beat these bastards at their own game, which is known as planned obsolescence. Learn how to do your own repair work, then teach someone else how to do it; the more consumers know, the better, and we win, right?

[@kmeccat]

Agreed. KZbin DIY instructional videos and Amazon for parts,have been a godsend for me!

[@HeyWatchMeGo]

Make some repair videos and put them on youtube! :)

[@richardmelloni1189]

As a 20 year factory repair service i will tell tell you that the manufacturers are under no obligations to build a product to last nor do they want them too, its about bottom line only, 7 to 10 years is all they will last, parts are expensive and not available after 7 in some cases, and as for the manufactures paying for extended service as a regular occurrence ,it would be billions of dollars lost so the stick there heads in the sand and act like its not normal to break down, They are all the same,, So good luck to all.

[@unforsakenentity]

And you really can't blame them. They are trying to stay in business. It is possible to produce a light bulb that lasts decades. But then the manufacturer just goes out of business because nobody would ever need to buy from them a second time. Obviously appliances should last long enough to justify the 1k+ price tags but lasting more than a decade would cause a company to go out of business before the products are even ready to be replaced. You want an appliance that lasts longer, dish out the +5k for the high end stuff, not these low end low cost items.

[@sozeytozey]

@unforsakenentity So how did companies stay in business back in the day? I mean I keep seeing folks talk about how GE isn’t the same company it once was, so clearly they were able to make it this far on the back of the products they used to make. I have a hard time believing this is any more than trying to squeeze every penny that they can out of the consumer.

[@richardmelloni1189]

@@sozeytozey They didnt make it the sold the appliance dept. to haier america

[@sozeytozey]

@richard melloni Has every company done similar or did I manage to choose the worst example? Im willing to admit I may be wrong, I’m just curious at this point

[@richardmelloni1189]

@@sozeytozey Yes< But samsung, lge are much worse for service and parts

[@sheilalarkin1291]

My parents had the same refrigerator and stove for over 30 years, never had to have repairs. These appliances outlived my parents.

[@jackofallgames6852]

You can't blame the store salesman. They don't have the actual experience of using every fridge, they only have the info on the fridges that is given to them by the manufacturers. Because as a Best Buy (Future Shop) employee, when we know about a problem on a particular device, we tell you, and recommend something that we have heard positive feedback on.

[@RiJMC17]

That's totally understandable, as a reseller, you do have competitors and you want to have a good reputation. You want people to come back to your store and build loyalty.

[@ernestoditerribile]

Samsung gives the sales men the highest bonuses in Holland. So you are pushed to sell a Samsung device because the profit margins are way higher then any other brand, same goes for Bose. Most sales men don't come into the repair division. So they don't see the rubbish brands from the reliable brands.

[@GhettoRanger01]

Salesmen is ONE WORD!

[@tonydetuna1923]

Jack of All Games WRONG!!! YOU are very wrong. Salesman will sell & push whatever company is giving them a bonus that month. buying from best buy or any business is the same. Westinghouse gave us a 50 dollar credit for each kitchen appliance after we sold 10. Working in a busy store we made great money. At one time Hotpoint could make you rich. Cheap machines that worked great but no bells and whistles led pads etc. Sharp gave us free vacations.

[@rif42]

+Jack of All Games; "You can't blame the store salesman."; YES you can also blame them. It is a rare case to find a salesman who has ANY technical knowledge of the appliance / device he sells. Something does not work? Standard salesman answer: "buy a new one it will cost less than a repair". Why does he say that? Because it relieves the salesman of having any technical understanding of the product he sells.

[@sarahtaylor1954]

The problem is that Capitlism turned into Corporatocracy

[@olstar18]

They already have a word for that. Oligarchy.

[@darrkstarg]

You forgot the other word. Corruption.

[@Cactijellyfish]

I thought you were going to go on a VIVA SOCIALIZME!!! rant or something. Thankyou for not. Oh, and I agree with your comment.

[@dannytat1823]

Sarah Taylor These problems exist because it is by design by the corporation. They try to convince their customers that it is China.... and people believe it. lol.

[@dancingpixie6120]

Sarah Taylor you are SOOOOO right! In the USA, corporations own the FDA, EPA, USDA, FEDERAL RESERVE, and other consumer organizations initially created to protect consumers. Terrible!

[@punstress]

I remember when I was little and my mother bought a refrigerator. I think it was Kenmore, maybe Frigidaire. It lasted roughly 40 years. It actually outlasted my mother.

[@spaghetti9067]

Oof

[@kenparker99]

Similar story here. My parents bought a Snow Queen refrigerator in 1958, in 2020 it is still going strong and has never been re-gassed. The only part that does not work is the little man inside that turns on the light when you open the door. I think that he may have passed away or retired.

[@maheeshaswarnanimna7403]

@@kenparker99 retired I think. Hopefully hehe

[@lindapeters5497]

Love this show! Thank you so much for rallying behind consumers. Its such a breath of fresh air to have Honest Ethical reporting these days.

[@rockshot100]

If they really cared about the landfill problems, they would stop stop making these disposable appliances. Didn't France recently pass a law against this planned obsolescence? Things sold there now have to last a reasonable amount of time.

[@exi]

I dont know about waste management in America... Do you really stil drop old appliances onto fertile land and put earth on top of it?

[@PeterLawton]

No. The government here certainly does not seek out fertile land when choosing a location for a landfill. In fact, most places I've been here in the US separate old appliances specifically for recycling.

[@TheRedStarman]

@@exi I know its a bit late of a response, but at least here in the state of California, appliances are almost taken away by the installation crew and taken to a recycling plant for dismantling and recycling.

[@andrew_koala2974]

In the Netherlands there was a thriving home business where many Technicians would salvage parts from Electrical and Electronic Equipment and make repairs and thus extend the useful life of many home appliances.

[@1978garfield]

@@exi In my part of the US landfills will not take appliances. If I can't fix one I take it to a metal recycler. I get a little bit of money for it and they cut it up and sell the metal to a steel mill to be reused.

[@ZidaneSteiner]

The apartment I lived in, there were 4 units that Had brand new Samsung appliances. Every single one had issues.

[@candicewaller403]

I'm glad I made the smart choice of keeping my 25+ year old Jennaire downdraft range when I remodeled my kitchen. The thing works beautifully, and the new models are riddled with problems. (Plus, the new ones don't even work with the old downdraft set-up even though it's the same brand! Would have had to pay hundreds extra to install) For the rest, KZbin is very handy for figuring out how to repair appliances yourself. I appreciate these guys coming on the show, but I would only use them if a repair was beyond my skills or tools. So far, I've fixed my washer (new valve $14 and 1 hr), my dryer ($80 heating element, 1 day), and my fridge's icemaker ($0, 20 min of cleaning). Thanks to all the content creators who post tutorials and diagnostic videos!

[@gloriamontgomery6900]

Thanks to KZbin I repaired a damaged water circulator in my radiant floor heating system! It was super easy. I diagnosed it by joining a plumbing forum.

[@the4thj]

I realize this was 2015 but could you guys make more of these?

[@Ken_Stauder]

Moral to this story, "no school like the old school". Do not throw away old appliances get them fixed because they are fixable! Do not get over sold in to some pretty piece of junk that will be a future problem and has no real quality. Your fridge should not be hooked to the internet. Your stove should not have circuit boards to control it. Your washing machine should not require more expensive low suds detergent. why even own a dish washer that takes almost 3 hours to do a load, use your hands and teach your child how to work, keep fixing grandmas machine, works great can darn near last forever, or as long as you can find parts.

[@scclif]

True I had an old Kenmore refrigerator in my shop it had to be from the late sixties or early seventies all these years later still work like a champ. It look like the devil on the outside but I fell in love with the fact that it's still kicking!

[@winebox]

Ken Stauder I have a front loader washer and have never used special detergent. The salesman said to use less than half of regular. Fifteen years later it’s still going strong.

[@ian1352]

Dishwashers wash slowly to conserve water and electricity. Particularly the former. They can easily make one that works quickly, but that won't meet environmental standards. And unfortunately appliances cannot easily be fixed indefinitely. I know my old fridge was getting harder and harder to keep going.

[@ian1352]

My front loading machines have never needed any unusually expensive detergent. Even modern ones. Same stuff we used back in the 70s.

[@charles2241]

I moved into my home in 1989. Other than a small rust part on the dishwasher, I pretty much have had above satisfactory results, but everything in mechanical. I don't use the dishwasher anymore, because I wash far better than it does. I think I'm on my 2nd or 3rd fridge. I'm on my 2nd clothes dryer (the original was a used one I got), which was made my Montgomery Ward and the clothes washer is my second one, called Inglis. I'm on my 2nd or 3rd microwave oven, and still am running with the original range. I'm still using the original garbage disposal as well.

[@bgregg55]

It's really simple...avoid any appliance with a circuit board. Yes, they are still available.

[@michaelchilders2012]

no they are not, and its not the circuit board that fails, if it is then it had outside help

[@Dowlphin]

It is so easy to hide simulated machine defects in an IC.

[@infernalmedia1784]

Its called a gass stove twat head...

[@markchapmon8670]

That's exactly what I did. Even if it doesn't last longer, it cost half of what the oversize pile of garbage refrigerator it replaced cost.

[@walterbaumy7124]

@@michaelchilders2012 Don't know who you are, but you speak the truth.

[@imjayeleeiwishiwereabillio9731]

phills' voice=if a carton of cigarettes and a bottle of bourbon could talk. jeff = 1/2bottle of valium.

[@kmeccat]

agreed! My thoughts exactly. Poor Phil.

[@Whiteboytripping]

I think he was recovering from a cold

[@bunnybismuth]

He sounds like Red Green.

[@maryannharrison4910]

Our family has passed around a General Electric refrigerator that is at least 70 yrs old, maybe more. It even fell out of a truck on one of its moves, and guess what. IT’S STILL WORKING!!! Wish manufacturers would make quality products like they used to but, of course they don’t want to.

[@alsdifhkasdjfhbkaldsjfhaksdfh]

I purchased a fridge 11 years ago. I have no problems with it and I never had any... Older models are much better than the newer ones.

[@ejmac11]

Same for my stove, super old school, like over 30 years old, and no issues! Then again, that's not a surprise either

[@Anon21486]

I have a fridge that I think it is from 2003. Still working to this day with no issue.

[@xc_4x4]

my mom still has her fridge she bought brand new when I was 5, I'm 27 now. she has it in the garage and has outlasted 3 replacement fridges' in the kitchen

[@jonwright7675]

Roy Reyes old school nothing fancy

[@nonyabiz5427]

Move it back to the kitchen, hello!😆

[@watershed44]

Shame on these greedy corporations, they sold products that were defective from new, and had to be embarrassed on national network TV to do the right thing by the customer. You're never see this on US television since the media is also paid off by those same corporations. I really wish the local US stations would air this series by the CBC if granted permission, we lack these kind of programs today.

[@WespectRamen]

watershed44 Soo true !

[@heavyd777]

I can remember working on the old GE ice makers back in the 1990s where the ice ejection arm would get stuck and the mold heater would stay on and melt the inside of the freezer. True story.

[@TheFrenchPug]

Almost bought a Samsung fridge until I saw all of the reviews and issues. It's all over the internet. People just need to do their homework.

[@billclintonswife9621]

i do the minimalist thing.. which is tough nowadays, but stove with on and off, no electronics. an entire room fridge cooled by an airconditioner tricked to cool , industrial washer, etc

[@bigdougscommentary5719]

The solution is more videos like these. Also, the KZbin repair videos are a great help. I fixed a chronic ice maker problem using a KZbin video.

[@cecho9367]

I’m an appliance technician with 25 plus years of experience. I can say this is absolutely true. When I started repairing appliances in the 90s I used to fix stuff that was 20-30 years old. Now I repair stuff that’s 4-5 years old all the time. I have a frig in my basement from 1957 and it never has any issues. My 4 year old refrigerator in my kitchen has broken 3 times already.

[@f1620mm]

What refrigerator would you recommend now days?

[@newyorkfan16]

@@f1620mm An Icebox, a literal ICEBOX.

[@mtn1793]

The busines model is broken and America led the way!

[@AngrySkipperGC]

This is a fantastic channel and as an Australian, I thoroughly enjoy watching it.

[@Mrpepsi320]

Same from the UK!

[@tatiannahhaili4304]

Likewise for Trinidad and Tobago :)

[@Subfightr]

Same here from the USA. They do great reporting, and especially investigating. News in the US is all about "what would get us the most views WITHOUT pissing off our investors and advertisers". It's also all about being first to break the news, doesn't matter if it's true, just gotta say it first.

[@sonichuizcool7445]

Samsung and LG are the biggest offenders in my area. I tell people to avoid them.

[@sabinepabst4227]

Maybe they should stick with making TV's ?

[@jneusbaum3697]

@Black Buick Smart. Speed Queen TC 5000

[@sounsure9108]

My lg washer cleaned great lasted 11 years ; BUT it leaked water on to the floor for all but 2 of those

[@lauracoker1567]

Whirlpool fridge is junky too!

[@moderatesunited]

Lol my parents lg washer and dryer were purchased in 2004. Still work like brand new.

[@mmmuuuuuuuuiiiiiiiiirrrrr]

My husband has been a salesman for near 30 years. Good, honest salespeople put their reputations on the line. He spends 60% of his day on the phone, now, trying to get his customers' warranties honored. The customers are supposed to contact the companies, themselves, but it is insanely hard, and they get frustrated. (He gets frustrated, too.)

[@mmmuuuuuuuuiiiiiiiiirrrrr]

Also, he won't buy a Samsung refrigerator. That's all I'm saying about it.

[@kenkappler7304]

A 22 plus minute video to tell a 3 minutes of story. Cut the flash and Hollywood and just get to the point!

[@spiltsoymilk]

The Americanization of Canada continues. :-/

[@jebatman756]

They gotta fill out airtime I guess

[@tgatez3566]

lol right? I found myself skipping through most the video which i thought would be semi-interesting. Thanks

[@phillipbridge5009]

I stopped watching at 7minutes....noit enough life for the "acting" jus do a Big Clive dot Com and cut the crap CBC or CBS or what eva.....(from New Zealand here)

[@namemed8622]

They have to eat, dude. If u think u can do it better, go n find n make videos yourself

[@parker1ray]

I worked for an appliance company for a short time in the 90's. The rule was if you came back to the shop with less than $200.00 from a job, you were fired! I quite after a couple of weeks.

[@bgregg55]

What they charge for replacement parts is criminal. They get away with charging $400 for a circuit board that cost them $3 to make because nobody can troubleshoot a board anyboard.

[@dan_youtube]

That's why I get my equipment from thrift stores and garage sales

[@helloworld6160]

Yeah thats why

[@aprildec5518]

These two gentlemen should make appliances and open their own company.

[@ChangingHorizons]

For me it is simple - if you make electronics do your work for you then it will fail much earlier than it is supposed to. Better options - buy less complex analog models and you would be much happier. They are cheap to replace as well.

[@GoldenHay1]

My fridge is probably 100 years old(it's really old and you can see that), but it still works fine.They know that overpriced bullshit sells.Todays machines are very unrealiable.

[@GoldenHay1]

Yes!The old machines were very reliable William :) And get german ones if possible.

[@GoldenHay1]

William Yes exactly.

[@nautamaran]

Car buyers have the advantage of mandated reliability. That engine module must last and keep the car running in tune for YEARS. True they sometimes fail, but not because they were designed to. Meanwhile I'm on my third dishwasher in ten years. The home appliance industry has no such requirement, and have managed to foist off surface finish as quality.

[@epiphonesg007]

The 100 year old fridge probably uses as much energy as a 100 year old refrigirator...

[@johncox1221]

i cant believe no one remembers the free trade agreement this is exactly what american workers said would happen

[@paulp.l.4869]

Meh, it's not because they are made in Mexico. It's not the labor that failed. If American workers were doing the work it wouldn't change the companie's parts, products, and policies.

[@johncox1221]

@@paulp.l.4869 i disagree . i play guitar and a [m.i.m] made in mexico fender strat costs about 700 dollars the made in u.s. version is much better quality and costs 3-4000 dollars . same with the other guitars a les paul american costs thousands while the japanese. version is a few hundred.

[@paulp.l.4869]

@@johncox1221 So if you disagree with my claim you mean to say that the materials and parts for the guitars you mentioned are the same? And that the difference is the person who assembled it?

[@johncox1221]

@@paulp.l.4869 not that they cant [that would be silly] they dont

[@nickking1510]

John Cox exactly and most favourite nation status ruined repairing

[@youtubasoarus]

At this rate we'll be going back to ice chests and washing boards. :/

[@sereanaduwai8313]

youtubasoarus we still use those gismos when the electricity fails and they all work good with out any, electricity , servicing etc since great , great grandMa handed it done!

[@Barbarra63297]

Might be an improvement, monetarily that is.

[@ricog8209]

No we wont.😂😂

[@moewilson4605]

youtubasoarus Lol.😀 I have two beautiful washing boards hanging as decorations in my laundry room. I will make sure I hang on to them.

[@malenatully9897]

Ha..ha funny you say that. My husband bought a dishwasher 5 yrs ago, it’s not hooked up. Which I prefer to wash our dishes daily. We don’t own a mop either, again I get on my hands & knees. I’m totally satisfied.

[@98cebu]

My parent had Maytag washer & dryer for 20 years. ONCE, the mechanical timer wore out in the dryer. Had it replaced, the repairman noticed the belt was worn so he put a new one on for an extra few dollars, and the appliances worked perfectly for many more years trouble free. Can't say that anymore, everything is disposable junk now.

[@farrellmase]

it's sad

[@jmdjasonday]

I really enjoy the CBC Marketplace segments. I wish we had something like this in Australia.

[@RettyMee]

Never seen a report that goes on n on n on without revealing the secrets...

[@NewYorkNevada]

Subscribing from the US, a week after my LG fridge has died. Great tip, that last part that basically distills who is in the business of making these products even with other brand names slapped on them. Thank you!

[@norcal-ce7yk]

Is your fridge fixed now? What exactly was the issue?

[@jcalpha2717]

We just had to replace our Litton microwave. I was pi$$ed . Damn thing was ONLY 38 years old. No parts available, obsolete.

[@AnonymousUser77254]

JC Alpha planned obsolescence is getting out of hand 🙄

[@patriciayohn6136]

JC Alpha I got 25 yrs. out of my Kenmore.

[@mlfmlf8755]

🤣🤣🤣I have a washer,a dishwasher and a fridge for 21 years!! When they were like 10 years old the washer and dishwasher broke ,the repair costs almost like a new one 😵 but thanks to KZbin my husband manage to fix them up for almost nothing !! And they still running strong! Maybe they don't look pretty and my friends have the newest models,but, I'm telling you I will keep this oldies as much as I can! 😊

[@steppy3736]

I was told never buy a Samsung appliance.

[@mrs.w5539]

That's so true. Every Samsung appliance I've ever bought failed in 2 years. First a fridge. Next the dishwasher. Its irritating.

[@steppy3736]

@@mrs.w5539 a friend of mine bought the washer/dryer set. It's just her and her husband, after 2 years both machines needed to be replaced. We're a family of 5, with little kids and pets. Not buying a Samsung appliance.

[@vwlew6860]

I have a fancy Samsung fridge. Problems from the beginning. Within 2 years it started rusting inside from frost/ice with rust bubbling on outside. Samsung said someone burned it with a match or cigarette. I don't allow smoking in my house. I now have to weekly chip ice and dip water from under the middle drawer. My niece says her ice maker stopped working several years ago. I don't know what to get next.

[@steppy3736]

@@vwlew6860 I bought a whirlpool two years ago, zero problems.

[@unknownperson3691]

Di R the old ones are pretty decent. Have an old Samsung washer running for about 13 years. Also we have a 3 year old Samsung still running. Doubt the reliability of the latter though.

[@Radio-Phil]

This is a lesson in late stage capitalism in a nutshell.. "companies don't care because they don't have to"

[@rujikin]

This is a lesson in why you need less regulations and more competition. Right now there is a HUGE market opportunity for long lasting appliances and if someone sells them they will put the others out of business.

[@BornAgainCarnivore]

@@rujikin not a bad idea...

[@mavs2147]

Rujikin *less* regulations?? If politicians would stop accepting corporations' bribes then maybe consumers could get some accountability from these companies and we would get less defective products. If anything we need more regulation to prevent us from getting screwed over and over. Also, of government stepped in and prevented the monopolies from forming in the first place maybe we could have more competition in the first place

[@johnplaid648]

Late stage?

[@michaeldrossos8836]

This isn’t “capitalism” by any stretch of the imagination-its corporatism.

[@wolfy1987]

My grandma has a combo washer/dryer unit though. thing's probably 20 years old and had its first repair last year. The repairman told her to keep it as long as possible, because they don't build them that good anymore. In another instance my aunt had a repairman out to fix a washing machine. Not only did he tell her she should keep it, again saying it was very well built and most new units aren't anymore, but he even offered to buy it from her if she ever decided to get rid of it.

[@ekmatteau]

Let's force the companies to provide a 10 years minimum warranty by law. They will make sure the parts are easy to change. Sure, it will create a price bubble for a few years but we'll all be better in the end. And to think of the environmental cost of throwing away appliances that are all ok but for a bit of electronics...

[@flowergirlabc123]

I have said EXACTLY every word you said, for years! If they are forced to do so, I will BET that they would produce appliances that work for a very long time and less trash to our overly taxed landfill sites. Our appliance repair fella (much older) could no longer find the part ANYWHERE for our older Amana (wonderful, 'Cadillac' as he referred to it) and he was sad we had to buy the 'pretty & new junk'. What a shame to toss this brand new looking unit into the landfill. Don't even get me started on the front loaders.

[@aleksandersuur9475]

First country to require 10 year warranty will have all the companies going "nope" and doing an exit stage left. Few months and you will have riots on streets demanding to have the goods back on the shelves. For a large corporation it makes more sense to just let a market go than to play along with such a rule. Possibly the only country that could semi-successfully demand such a thing would be China, even there it would more likely just result in products getting labeled under a disposable brand that just gets thrown out every year or two.

[@TheAnantaSesa]

+aleksander suur; ha lol. No company would take the wide open market share by just being friggin reliable. Thats crazy. it wouldnt be long till a start up does then.

[@TheAnantaSesa]

+Tina Gale; repairmen need to work w fabricators. 3d printing may help w a lot. The same principle applies in all fridges so all it takes is making the joining parts between incompatible sections. Then the frame is salvagable.

[@TheAnantaSesa]

Eric-karl; obama's "cash for clunkers" program gave the opposite incentive to long term reliability. Brainwashed economics "experts" screw up so much.

[@adisharr]

Everything thing has to have a sophisticated control board. You should see the wiring in my LG washer. Nothing is made to last anymore.

[@voltare2amstereo]

ACL (australian Consumer law) states that a product should last a reasonable length of time with faults to be fixed by the manufacturer with in this time - the 12/24 month warranty is just numbers, we have such strong laws that a $1000 fridge dying in 3 years, will have to be fixed or replaced by the manufacturer, the contents of the fridge is also to be compensated

[@ChoppingtonOtter]

UK law is similar but very few people realise it and just accept the shops statement that after the 12 month warranty expires it's bad luck, but the law is actually that something should last a "reasonable" time. We buy stuff thats comes with 3 or 5 year warranties anyway. If a manufacturer only offers 12 months, they clearly don't trust their own appliances to last!

[@janetd4862]

I bought a $1600 Maytag French door fridge, and paid for the extended warranty (5 years). After five years and three months, the compressor went out, two years later the motor went out. I spent almost $1000 in repairs. When I moved five years ago, I got all new appliances (GE). The dishwasher doesn’t always drain completely, and then leaks on the floor. One of the drawers in the fridge is broken. The wash machine sometimes starts itself at odd times….like 2 a.m. The dryer doesn’t remove enough of the lint, and it builds up horribly around the vent. Of the six new appliances we bought when we moved….I like NONE of them. I wish I could have a washer and dryer like I bought in 1976.

[@headpainter1]

When I was in college for automotive mechanics, I had 1 older instructor who I really admired. He told me there's nothing in his house he couldn't fix. I took him at his word and listened. Since then, I work on all my own appliances. New ones are prone to fail. I have 3 older fridges all simple repairs. Also, I have a flattop digital stove and electronic fridge. Both money pits. Sad really.

[@cgirl111]

Never buy a refrigerator with through door ice or water. It's the most common failure point.

[@jcampbell2481]

Yes my daughter has lots of problems with her through the door water dispenser. However, I have a 21 year old Whirlpool Gold fridge and the through the door dispenser has worked flawlessly.......ice and water just works great. So seems to be that some manufacturers design better products.

[@paulhonkanen8247]

No it's not.

[@cgirl111]

@@paulhonkanen8247 Consumer Reports seems to think it is unless I'm reading it wrong: Refrigerators Biggest Complaints 17 percent: No water (or ice) coming out of dispenser 13 percent: Icemaker won’t make ice 7 percent: Buildup of ice in the fridge 6 percent: Water leaking 5 percent: Refrigerator not cooling 5 percent: Broken or faulty control panel or circuit board 4 percent: Not keeping food cold 3 percent: Blocked drain or outlet 3 percent: Broken or faulty compressor I can provide the link to this report if you would want it. Like I said I may be reading it wrong so a second look might be helpful. I've had two straight refrigerators with through door problems which I why I started looking into this.

[@Nlittle07]

47% of facts are made up

[@cgirl111]

@@Nlittle07 50% of the time that's 100% true.

[@thomaslam6821]

When companies DON"T CARE about their employees. Employees DON"T CARE about the products they put out. The results...customers DISSATISFIED with the products!!! Care has to start from the source...COMPANY!

[@dcgo44r]

yep!! and do you know why they don't care? because there are so many people buying any products that even thousands of people complaining wouldn't make any negative effects on their sales! This Companies knows how to sweet the bitter!

[@cdnsoul5808]

I traveled a lot and in Russia they have 2 sayings for this" When the head of the fish is rotten..." " A fish starts rotting from the head..."

[@davidcolquhoun3013]

Try looking at cordless hand tools. I'm a Handtool Engineer and very often, the replacement parts cost more that the actual machine replacement. The components are all completely integrated and if a small component fails, you have to replace the whole unit even if there is absolutely nothing wrong with the other components.

[@firebeard2412]

my home is from the 1940's. our stove has been the exact same one that it came with. only one repair in that entire time and it cost $20

[@AcornHillHomestead]

We bought a cabin with one of those stove/ovens on high legs. So guessing its from 1910. Works like a charm. We will keep it for an SHTF situation and use it with propane.

[@ah5721]

wow thats amazing !!

[@RealistNW]

Most are multiple branded machines and all are made by same company in South Korea.

[@E-Kat]

And in Turkey now.

[@oil19505]

And they only make their products to last as long as their warranty or a month more. Especially Samsung.

[@ryanfrancis638]

My fridge is from 1967, and it works like a charm.

[@REALDIALM]

This is why I don’t buy appliances unless they’re on a really good sell around holidays. When you see them marked down to 40-50% off it’s because that’s what they are really worth. $900 dishwasher, got it on sale for $450, $800 washing machine, paid $475. Never pay full price for new appliances, they’re not worth it.

[@antonrr90]

In 2003, the USA Federal Government was going to instate a product requirement that would force manufacturers to recall ALL products that have had repeated issues, and suspend all sales of similar products from that manufacturer until defects were properly taken care of, and only after a review would any of those products be allowed to be sold again. But thanks to the Republican Party, the bill was dropped after big business threatening to cut their campaign funding to those same politicians. That is the way of most of the governments in the world. Bribery and greed win every time.

[@michael50694]

Even if it was the law they would find some way through it.

[@ronniepirtlejr2606]

That sounds believable

[@sojutime]

Simple solution: Go online and read reviews and take notes before you go shopping.

[@plumbingstuffinoregon2471]

Jeez man! My worn out old appliances from the 90s still function and perform better then the new ones in this video.

[@andrew_koala2974]

Everyone would agree on that.

[@KidCity1985]

Never get new ones.