Undercover Boss - Toronto Transit Commission S1 E3 (Canadian TV series)

City Councillor and Toronto Transit Commission Chair Karen Stintz goes undercover inside the country's largest mass transit system to get her hands dirty with some of the toughest and grittiest jobs.[6]

[@birdnestmedia]

Respect to all the workers in maintenance/cleaning and station staff you don’t see them everyday but they are the backbone of the TTC

[@anitarandolph9395]

If people want respect they must also earn it first

[@pollypocket2282]

Canadians are so nice! And these city workers were all AMAZING… people today could learn so much from these hardworking humans. I was blown away by hard hard it is to see how much is behind a transportation system. And a major shout out to Carmen…she has an infectious laugh and her work ethic…. Just Bravo!

[@jmaxxs23]

We were nice but the liberal government have destroyed this once great country with mass immigration so now Canadian's aren't so nice since our government loves putting everyone else first expect their own citizens

[@deankenney4316]

Likely the best Undercover Boss I've seen.

[@psychshell4644]

The gift of education is priceless.

[@manojkumar.c.a3069]

Every company in the world should do this undercover thing ...it will benefit to company as well as employees. Very positive

[@anitahardesty2163]

Tony is a great guy!! Proud of making those seats new. No matter what job you do , you should always feel proud of what you accomplished. The media focuses on the bad things here in USA to. Carmen is an amazing person!! The people who ride those buses need to be educated on leaving such a mess!! That's ridiculous

[@ricks.1318]

This one brought tears to my eyes ..... GREAT episode !!!!!

[@godfridahmukosha9895]

It is impossible for me to holdback tears while watching this! It gives me hope that there are MANY good and dedicated people out there. It is important to note that it's very necessary to be polite to ALL people ALL the times and RESPECT ALL kinds of workers because we cannot all be Prime Ministers at the same time. WE ALL HAVE ROLES TO PLAY IN SOCIETY. Let's respect one another and stop being in clans and classes. I wish I met ALL who were in this documentary and HUG them. So moving and humbling.

[@jessjrob4265]

I respect and love you for giving the woman who gave you life so much love!

[@warrenpoultney8215]

Carman is a treasure of a person. Her joy is infectious.

[@ladytamaya4737]

Absolutely admirable and a boss under cover who really packed the work without hesitation ☺️👍

[@SnowWhite-hr4ho]

She laid off a ton of pple after the episode

[@oileengrace8228]

I love these feel good,honor people programmes!!! Yes

[@thumpersmith2005]

"I hope the world can see where you go through" was the best message.

[@maskandvaccinefreeandproud2110]

Thank you Ms Sylvia. Thank you Ms Carmen. I appreciate what y’all do. God bless you both ❤️

[@jayneblett8168]

I love how Carmen said maybe my boss *laugh*x2

[@SandraNelson063]

The TTC doesn't need budget cuts. It needs proper funding and planning. TTC workers are under constant stress, to do more with less. Most passengers are fine, but there's that 10% of folks who are just toxic. I was using TTC during the time when I was still able to get around on public transit, and the drivers were good to me. They went out of their way to help. I'm not steady or strong enough now to cope with that many people too close together. I'm lucky, my roomie drives. These people she's shadowing and learning from are great. The TTC's best asset is their people.

[@jeremybenoit759]

Ya cuz 3 million+/ day in fares plus whatever government funding they get isn't enough lol

[@moparman5058]

​@@jeremybenoit759 it's a big company. Between all the salaries, and maintenance on this equipment to run and repair. The city has provided their end of the funding. Its the provincial and federal that need to help with the burden.

[@memozoul2641]

Thank for the hard working people Thank you TTC i hop i get job in ttc to help my Canadian people and to make the city very clean city in the world

[@curbyourshi1056]

Carmen's an absolute weapon. Got to admire that level of hustle right there.

[@srinivasvenkat9454]

I love TTC Karen stintz, Sincerity and attention with every position. I heartily wishing you from United Kingdom. Thanks Mr Srinivas Uk(Eu)

[@tlhungdimify]

This was a great program. I really appreciate the Boss and all the staff/ officers on different Desks. Great idea..👍👌. The very fact that officials loved their job and cheerfully do their job is the takeaway and there for the world to see. 👌

[@justadreamer3278]

👍

[@bedannganga4959]

I like every moment of it..when l watch The undercover Boss program. How l hope that one day I will find my self working in abroad. With my dedicated heart

[@kosalakapukotuwa4715]

Only one thing to say. This is amazing. Please offer satisfying offers and scholarships to everybody who works at the commission as plenty as possible. Educate passengers to keep the public transport clean and safe.

[@TREASUREZION8]

Omg!!!💓💓💓💓💓her Omg...laughter so contagious 💜💚💛💛💜💜❤️❤️Made me excited to the end🌹🌹🌹🌹

[@JasonGafar]

This is so cool. I've always been so fascinated with the TTC, ever since I was a kid.

[@MikeG14]

Apply dude good place to work, I work there as a track worker.

[@tiktoktim]

Great episode! Tears here!!!!

[@ladykw68]

She looks so much better with dark hair! Love the dark brown hair!

[@jeffryblackmon4846]

This is an interesting series. I enjoy the videos.

[@BenderTheGreat]

I can't believe people are expecting the buses to be clean but on the other hand leave a ton of trash inside there... what do they expect? I feel so sorry for the dedicated custodians. Unfortunately we have the exact same situation here in Germany! I guess hating the public transit is just too convinient and a subject that people like to talk about to get rid of all the frustration in their own life...

[@joelawson3638]

no matter where you live mass tranist is going to have problems i'm from broward county florida and i see trash on the buses almost everytime, the buses start the day clean and by the time they go out of service they have issues so all the men and women that keeps our transit buses and subways ect.. clean and maintained my hats is off to them.

[@joelawson3638]

no matter where you live mass tranist is going to have problems i'm from broward county florida and i see trash on the buses almost everytime, the buses start the day clean and by the time they go out of service they have issues so all the men and women that keeps our transit buses and subways ect.. clean and maintained my hats is off to them.

[@marinazagrai1623]

Germany, which used to be the example in cleanliness...has declined that much? People who don't appreciate their surroundings, and being public instead of private means they can ruin/damage destroy it. I thought this only happened in Communism!

[@marinazagrai1623]

@@CarynGibson-ey1xn That sounds absolutely despicable! This is how they educate the future of "any country"? Children do what they see and what they're told they can do!

[@MrShadow1617]

@@marinazagrai1623 I actually never complain about how clean or dirty mass transit in Austria is. For most of the time the vehicles are clean anyway. What I do complain about is the damn traffic managing people (the ones deciding the traffic light settings and that stuff) and how unreliable mass transit has become imo. I mean, I gotta plan an extra 30-40 min of possible delays into a 1h trip, because if I don't catch my bus when it comes, or its late, it adds to my travel time, which could result in 15-20 min waiting if the bus is 3 min late.

[@maindrag2011]

Great idea! Well done employees and Employers.

[@judylutz1702]

Love these shows.

[@JollyGreenGiant072]

33:30ish anyone else experience audio trouble really wanted to here had me almost in tears with her

[@hamza-trabelsi]

passengers blaming the company for dirty buses, while they behave like animals, why would they leave theirs trash in the bus

[@atl_h2_nw]

because the company's employees are overpaid and rude for no reason so that leads to customers not really caring about their system.

[@braddouglas1621]

Haha I like this

[@gurudevandevan8462]

[e-mail] Sir , i want your help !!!

[@sxxxxxlxxx]

atl_1ne that makes no sense. Trashing a bus because some employees are rude.

[@grumpybastard9151]

passengers blaming the company for dirty buses, while they behave like animals, why would they leave theirs trash in the bus. The reason is professionalism! The passengers will challenge abusers along with the company. Citizen pressure upon others also changes character. Do not filthy my bus!

[@danieln.siskron8980]

This Film Documentary is really inspiring to see it gives you a behind the seen view of how Hard and Thorough the mechanics, upholstery and maintenance crews, Train and Streetcar and Bus Operators Really work "Everyday " on the T.T.C. Transit - Rail System for Toronto, I think this Documentary should be shown on all the Public T.V. Stations around the Country of North America to help "Enlighten People" about this transit system and others around the country like this , so hopefully people will have more appreciation for it and not take it for gran it.

[@JasonGafar]

Awww, I feel sorry for Amy. She seems so nice and cheery though. I hope that situation didn't affect her. Hope she continues a wonderful career within the TTC.

[@jano2419]

Amy was my bus driver when I was in elementary school grade 8. Super nice lady. It's nice to see her

[@JasonGafar]

34:48 is so heartbreaking. One must never be forced into discarding their inner aspirations.

[@darrenparsons3125]

Karen is a Very BEAUTIFUL GIFT OF GOD.........SHE'S AMAZING

[@kahalamorse8910]

God! That was sooo awesome!👍🚍🚈

[@mkgruetter4571]

Love the show. Thanks for the video. Please keep them coming 🙏!

[@Tropang-Astig]

New Subscriber here, your channel always poppin out in my notifications but this is my first time watching your video. one thing I can say, I wish I can have an employer like Karen who had a heart for her employees and not just shout and fired people without knowing how hard the job that each individual is going through everyday, a BigBoss with a heart and compassion, having consideration to small workers. I hope that what she did is not just for this few lovely department heads but for all of her workers & employees, I hope that this is not just for publicity stunts. God bless, keep safe & spread the love.

[@jillgott6567]

Incredible employees, company and chair

[@lukehorning3404]

That’s a boss that actually got the best experience even over the employees She got to things most don’t ever get to experience without a longtime of on the job experience

[@shahiduzzamanfoysal6932]

thanks who made this documentary

[@flyingarmadildo7748]

More bosses should do this to see how it is at the bottom of the foodchain

[@DEGIRLZDEMSALT.....]

🔥🔥🇹🇹🇹🇹💯💗CANADA HAS THE MOST BEAUTIFUL WAY OF APPRECIATING ITS WORKERS....💗💯🇹🇹🇹🇹🔥🔥CANADA ROCKS👌👌💗💗💗👍👊👊BEAUTIFUL BEAUTIFUL COUNTRY....

[@detoxclinic5929]

I feel these employees deserve much more than what they got.

[@Warriorking.1963]

Not so easy for a public company where every penny is taxpayers money. I suspect Karen Stintz had to go, cap in hand, trying to get other companies and organisations to fund what she give out.

[@mokkamellb6811]

Undercover Boss Canada has been pretty lame with the gifts compared to the US original version

[@jeremybenoit759]

@@Warriorking.1963 this " public" company easily makes an average of 3million dollars a day in fares lol

[@Warriorking.1963]

@@jeremybenoit759 And your point is..?

[@JasonFlorida]

@@Warriorking.1963 that's exactly right... even the airfare to NY was sponsored from a particular airline.

[@elvislee6986]

Thanks 🙏.

[@danwalters5054]

What awesome staff and what an aweome boos.

[@marapeters9144]

Great video

[@maichaelmendiola5422]

Congratulations awesome job to y’all

[@makeupyourmindinator]

This is such a better show than the one about the Calgary transit authority.

[@igybproductions8191]

I'm pretty sure by now, anytime someone does this everyone knows it's really undercover boss show.

[@sxxxxxlxxx]

Hmmm I don’t think so. Not everyone watches Undercover Boss. Also it’s not unbelievable (with all the reality shows) that someone is trying out a new job while being filmed so it’s not necessarily obvious

[@nanajohnson6007]

Especially with constant production camera present.

[@lestudio76]

And when they ask about their personal lives and problems

[@systemofalego99]

Damn, as a Mexican visiting Toronto, the TTC was heaven for me

[@sc0tte1-416]

TTC is shit when you have to use it every day in rush-hour lol

[@Ciaran100]

Scarborough RT FTW!

[@shasterdhari]

The first time I ever used public transit, I was like "this is great, there are not many people during rush hour." Then it started raining one day and the stations WERE PACKED! I can't imagine how it'll be during the winter :(

[@WilliamMartinez-lm1sk]

Thank you God, thank you Jesus, God 🙏 bless us all in, 2022. God 🙏 bless Canada.

[@poloresanderson8916]

Go TTC...thank you workers..l coulnd have done this...its hard work

[@toniceniti7101]

The employees at the TTC are verbally harassed/ bullied not only by public but more so by their admin staff and supervisors and further more treated with disrespect and unfairly. Which causes poor work moral and mental stressors, which intern puts the public at risk.

[@intermilan05cg]

??

[@atl_h2_nw]

maybe ttc employees should act like nice people then they won't be disrespected

[@maskandvaccinefreeandproud2110]

As a driver myself, I wouldn’t dream of disrespecting ANY of these hard working folks. I have nothing but profound respect for EVERYONE who is in the service industry. I know exactly how thankless and demanding it truly can be. And it’s not something I would simply forget or overlook. If anything, I actually enjoy the opportunity to go out of my way to let them know how much I appreciate their efforts.

[@maryvincent1181]

Wonderful boss❤

[@emmanuelstclair2560]

The TTC truly is a wonderful company - thanks to any TTC employees reading this - for any riders, please say thank you when you see TTC employees

[@jeremybenoit759]

You clearly live in a different Toronto then the rest of us lol

[@saracornish7575]

Carmen is a living Jewel. I hope Karen always checks on her. Also the cleaning lady was a sweetheart and very few that has her job would say the love it ect.

[@justadreamer3278]

👍

[@AmberMcQuaker]

These people don't get enough respect for the jobs they do

[@jeremybenoit759]

Most of them don't show any respect either lol

[@curbyourshi1056]

I suspect they are getting fairly above minimum wage. With full benefits, etc.

[@mikecioka1180]

the true is that passengers need to be more respectful and grateful for the service they have, not one can control weather condition, traffic flow and by vandalizing they will not win anything other than have to pay for a higher rate for the same service. A good way the city can help the traffic flow for public transportation, taxis and buses will be to create a designate line for those to move through the city, instead of following the same line as the regular traffic

[@ashdamaleakaparks2098]

Hey I'm from America and I agree that the TTC are the backbone to and for Canadian workers but what is with the glitch in the video at 36:00mins it cuts out the is no valume and I can see them talking but there is no sound

[@bobbypaluga4346]

Amy and Tony could write a book on employee attitude, great people

[@Giolongino1963]

Karen looks much better as a brunette. Nonetheless, she is a remarkable woman. What is amazing to me is that the "public" complains about transit being dirty, yet it IS the public that is making it dirty. I am so glad that I live in a small town.

[@MsNoPixel]

I feel Carmen secretly knew “Ruth” was Karen by these two comments she made… 1) _”I think there’s other places in the organization where they’d get more out of her & she’d be happier.”_ 2) _”Maybe you become a TTC employee one day… my boss probably.”_ If she truly didn’t have a clue & just said those two things anyway than I’m quite shocked, but to me it felt like she was hinting at the fact that she knew “Ruth” was Karen.

[@jsb.whistleblower]

Great ... No other word to say.🏆

[@jukes243]

Incredible employees. Karen Stintz is cool too.

[@2012daffyduck]

Sydney, Australia, has easily the worst public transport system. When I was in Toronto, I was surprised to see how efficient, cheap and effective TTC was.

[@Amy_Stanmore]

I guess you haven't been to a Brisbane. I lived in a sydney for 30 yrs now Brisbane. Brissie is still at least a decade behind. Tow decade probably

[@jimellison777]

LOVED IT...............

[@rasheeda1303]

This was my favorite show😅😅🤣

[@ColshyR1]

i work in public transport in the UK & i can relate to everything in this clip. the graffitti, rubbish, abuse etc

[@taniaantony2326]

Totally agree, people don't care

[@gabe_2544]

It's easy for people to abuse workers because they're not seen as individual human beings. They are 'faceless', essentially. I wonder if wraps can be put on buses of group pictures of different employees, with the words, "Serving you on a daily basis" or something like that.

[@andremanuel6523]

All best god bless ing with u and ur family thank to boss God bless her to and family I wish I can be a part of TTC family

[@brunomagdaraog3723]

Very nice and inspiring reality show. Mabuhay

[@bryanwester606]

When she said I feel bad for laughing at my bosses bosses boss and im glad i didnt get get fired I felt that

[@northseabrent]

I love the way Canadians pronounce out, it sounds like oat..

[@Joeybagofdonuts76]

A boot (about)

[@lemonade4181]

@@Joeybagofdonuts76 No.

[@BryanDale]

It depends on where they’re from. I think you’re talking about newfoundlanders.

[@AmberMcQuaker]

33:23 Pretty sure Karen's thinking "Did she just tell me to call myself into the office."

[@justadreamer3278]

😁

[@catherineto]

I think the train should be stopped before seeing the platform to avoid people jumping off the track. If it is clear, then drive slowly approaching the platform. A lot of train around the world don’t do this. They add protection on the platform instead. They add the screen to block the passengers and the train. It’s a huge investment which is not quick to implement. I hope TTC can consider this

[@havenbastion]

He's nervous, but on the surface, he looks calm and ready, to drop bombs, of truth on public minds and open eyes, from a ticket booth, to eastbound lines. My man's on top again, rapping to pops again, moms again. Taking to kids and then, cleaning up the subway, back to work a new day Talking to kids again, putting up billboards, Hey!

[@JasonGafar]

That simulator is SO COOL!

[@DanTheCaptain]

Google World Of Subways Simulator. It's a simulation game of subway around the world. Sadly. I don't think there is TTC, but you can drive the U-Bahn in germany, the London Underground and many others. Check it out!

[@JasonGafar]

Thanks so much for the link man, greatly appreciated. It's sad though I'm past the age of these games now. When I was younger, there wasn't anything comparable to this or the link you posted. But still, I'd jump to drive the ttc every now and then, even if they didn't pay me. :)

[@albuggy9293]

What a great boss to have wish I had mines like that one,I have not gotten a raise in 3 years

[@sililaandhineiratau6413]

My Dad was a bus driver and what he did was tied rubbish bags on every seat and a rubbish bin by the driver’s seat it worked for him

[@jeanagee7579]

My mother had schizophrenia.Growing up was hard.She was an excellent cook. Our clothes always smelled so good.She was very smart. But it was still hard.

[@DarianHarder]

Am I the only one who noticed that she and the first “trainer” could be twins with that wig?

[@alexsmith-ob3lu]

In several years time, robotics and automation will replace most of those custodian jobs. Which means a big change from service labour into technical labour.... Nonetheless, the service employees do an excellent job with keeping the TTC clean! That I respect! The biggest problem that I find with the TTC is management and leadership. For such a big city with OVER 5 million people and multiple suburbs. You'd really think they'd expand the transit lines (streetcar, subway and bus) further out and with new subway/streetcar lines in the city itself. But instead, it takes forever to get things planned, designed and built...

[@o0Theresa0o]

Here's a thought - if you want people to stop leaving so much trash, provide receptacles for the trash! Whenever I'm on the bus and I have garbage, I have to just hold onto it because there's no place to put it. Surely they could put a bin somewhere.

[@ThomasJM]

They did them at one point but people would vandalize them so they removed them

[@looneyirish007]

2 operators on the train is madness, install cameras on the platforms and a screen at the end of the platform. Hybrid double deck buses would cut costs and increase pax too 124

[@traveler6857]

Good job

[@justindivinagracia6086]

inspiring and hella motavational

[@BuchananZ34]

The greasy ol' maple leaf motel in scarborough on kingston rd.

[@emmanuelstclair2560]

Lol!

[@gaylegee8820]

I think they should have given all of them a raise.

[@broadstreet21]

Having grown up with computer-automated skytrains in BC, I was surprised to discover most subways are still man-operated.

[@mrfive3413]

Such a lively ceo

[@nbalegends5989]

Yeah true

[@bobbates6642]

I read that a train engineer is taught right off the bat that somebody someday will jump in front of the train.

[@letzsnuggzz]

I don't think that I have ever seen any ads about vandalism of TTC property. I guess Tony's idea fell on the Toronto Council's cutting room floor.

[@gmiernik]

Lets Snugglez no they had to take a different route updating their security, you will notice more cameras on buses etc. In places most vandalism occurred. Puting an add out to the public telling them that vandalism hurts would just wake up all the crazies out there to do it on purpose. Sort of like telling a kid not to do something and the more you tell them not to do something the more they want to do it...

[@jamegumb7298]

There was 1 traindriver in the Netherlands that had 9 jumpers in total. At home, severely depressed. It can add up in sickleave.

[@tas22222]

sorry but cheap rewards TTC makes a ton of money so I expected more rewards as in a increase in PAY!

[@VibesOfTheWrath]

I rode this years young I should go back and say hey to everyone but those old boys clubs. They probably retired by now

[@vanessaschofield7927]

vanessa schofield uk. yes the trash situation left on transports is a big issue everywhere, i have for example been on easy jest where they come round near end of journey with bag for trash. and when we go to get off the flight i am surprised at the amount of trash thats left behind the passengers didn not opt to put it in the trash bag that the flight attendent brought round. dunno why folk feel its ok to throw trssh and not take it home or at least keep it and when get of bus tram train put it in the rubbish bin. when i was a child we were brough t up to respect where we lived and not throw rubbish down on the floor. today children are not seemingly to be brought up with this respect. i feel aprreciative of the hard work that workers do to clean public transport.

[@daystatesniper01]

I would love to buy Carmen a coffee what a lady

[@theperson403]

"Dam, she should keep the undercover look, way hotter than before"