Nordictrack x11i Incline Trainer - I Bought One, Maybe You Shouldn't?

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[@mvabiv]

I 100% feel you on the treadmill market being stuck in the 1990s and there being no innovation going on. Completely makes sense why I haven’t been able to find a quality treadmill unless one is willing spend 5 grand and up.

[@ChaseTheSummit]

Seems like a huge opportunity for someone to step in and change the game. Imagine a Samsung or Apple treadmill?!

[@elias38]

100% my thoughts! I was never into treadmills and just when I was going to get one - I didn't because they all suck in quality.

[@4rsxh]

Have to agree. It feels like you're having to make do with whatever is out there at the moment. I love the specs of a Nordictrack incline trainer, but just read the reviews out there in terms of reliability and the bounce if you go above 9mph. I've decided to go with a Bowflex, it doesn't have the bounce issue, but then only goes to 20 deg incline. Short of that it's a used Freemotion i11.9 (30%) or the New Freemotion i22 (30%) which is like £14k, so not a option.

[@arwilliams66]

Thanks for the video man! I agree on the treadmills being stuck in the 90's...its a must have though in climates like yours and mine in WV.

[@ChaseTheSummit]

Thanks for watching! It's a necessary evil and those pesky treadmill manufacturers know it!

[@jamesandjocelyngarcia7308]

This video really helps me make my decision, I'm not going to buy this unit! Thanks for making it.

[@ChaseTheSummit]

Glad I could help!

[@RyanREAX]

@Maddux Lance dang what a scam

[@RyanREAX]

@Davian Jordy scammer alt

[@drc3857]

This is the kind of review I’m looking for. Detailed and realistic. Tnx!

[@ChaseTheSummit]

Glad you enjoyed it!

[@frankaldo481]

i guess im asking the wrong place but does any of you know a tool to get back into an Instagram account?? I was stupid lost my account password. I love any tips you can offer me

[@jeffersonsean7271]

@Frank Aldo Instablaster ;)

[@hockeymomkr3834]

Thank you for the honest review as I’m in the market for a treadmill with classes or scenic options, to help me get a run in when I can’t get out of the house. Love the Six03 shirt and have joined a few of their races! Hello from NH!

[@ChaseTheSummit]

Six03! Love their events. Thanks for watching!

[@mauricioleon92]

Thank you for teaching me that my X9i treadmill fan is movable (two years and I didn't know) and to make me aware that I need to recycle my tablet holder before they change my treadmill to a X11i. Nice video

[@ChaseTheSummit]

Thanks for watching!

[@tomw5vlt119]

PS when I bought my X22i this week, upgrading my X9i, I scheduled a Zoom session with iFit sales. That was wonderful. She demo’d units on screen, answering all my questions, and showing me on the unit (an X32i) how my question is answered in operation. Very good experience.

[@ChaseTheSummit]

I had a good experience with sales but after I bought the machine it was terrible customer service.

[@ludovicjost4911]

Thanks for this review! It's definitely helping. Your video came up to my suggestions from youtube, and thanks it did, because I was definitely considering getting it because of the incline which I found nice, but in the end, for that price, and when I see you running with the belt moving everywhere, I definitely won't. I was also worried about how high it would go at the max incline (I have a low ceiling basement) and it confirmed me that it would not fit for where I plan to install it. I like your style of explaining the stuff, it's completely user friendly and tells us what it is to use it, which gives a good idea on the thing. My other choice was the Sole Fitness F85 which is compatible with Kinomap and a bit more "open" to other apps and stuff (Zwift) so I know what to do. Thanks again :) And cheers from France!

[@ChaseTheSummit]

Glad I could help! Thanks for watching!

[@4rsxh]

Sole F85 gets great reviews and is really well prices and likely much better build than the Nordic Track Commercial. What you're paying for is the fancy large screens with Nordictrack, but otherwise their treadmills are inferior in quality. 2.5" rollers compared to 2.75" on the F85 for starters.

[@civilfofi]

Thanks for the video and I was just looking at reviews and about to purchase the X22i. Perhaps, I’ll check out the Commercial 2450 or the ProForm seeing their terrible support and the issues with the X line. This was helpful!

[@ChaseTheSummit]

Glad it was helpful!

[@alancampbell6236]

This is definitely not a sponsored advertising!😉👍👍👍👍👍

[@ChaseTheSummit]

What's the opposite of sponsored? Haha!

[@patriciaflynn5576]

Thanks for looking out for us!

[@ChaseTheSummit]

I do my best!

[@tanyabrown6969]

Great review. I'm truly thinking about getting it. Just comparing now.

[@ChaseTheSummit]

I still have mixed feelings about the X11i. They're actually replacing mine in the next week! But theres really no competition if you want an incline trainer. Thanks for watching.

[@eb4634]

I really like your review on this threadmill. Thank you!

[@ChaseTheSummit]

Thanks for watching!

[@kathykrause6067]

Thank you so much for this video, so glad I checked it out before ordering. I called Nordictrack to have some questions answered about specs earlier today and they didn't have the answer, which I found amazing, and the girl I spoke with was so unbelievably rude. I found the answer to my question online from a different site and decided to go ahead and get the treadmill but last second decided to see if anyone on youtube had posted anything and I am so glad I checked it out. I am going to look elsewhere. Really wanted that incline though! ;-)

[@ChaseTheSummit]

Its quite a conundrum! I like the treadmill but there's so many weird quirks to it that they could have easily made better. That, combined with the crazy shaking at high speeds I just have a hard time recommending it. Thanks for watching.

[@mohsenraghian210]

What did you end up getting? Look at the non-motorized treadmills.

[@virgomayank]

Thank you for this video. Was about to complete my purchase for 32i but will skip norditrack now.

[@ChaseTheSummit]

Yeah it definitely has some flaws but I still enjoy what it does do. It seems like these companies have such an easy job. Why are they all so lackluster?

[@AnaPleiades]

Wow, so glad I watched this. Those are not issues I wish to invest my money in. Thank you for sharing!

[@ChaseTheSummit]

Yeah it's a bit of a bummer. It might just be my machine, it would just be nice if they'd acknowledge it.

[@jonathanb3255]

@@ChaseTheSummit hi, thanks for the awesome review. I see you have hardwood flooring. Would you say there's any springyness in your flooring that could contribute to the bouncing/shaking? I wonder if the machine would behave the same on cement.

[@kaitfitzgerald6598]

I've been looking at this online. You're right about not being able to go to a store and see it. That's the one thing that's been bothering me. The ads always show the treadmill with the 32 inch screen. It doesn't mention that screen is $1,000 more. This is a great review. This answers all my questions. I love the incline. I think that it would be a great addition to a work out, but the on balance, the problems outweigh the benefits. I'm going to get the Nordic erg (rowing machine) instead. I row and the Covid shutdown has kept me from the rowing association and the boat house they own and out of the water. The Nordic erg looks good and it also has an iFit subscription. Hope you get Nordic to fix that treadmill. Thanks for this great review.

[@ChaseTheSummit]

Watch my follow up video... It got much worse haha. Thanks for watching!

[@dougmoore7424]

I am very glad for this review. I've been looking at this very treadmill for a while but NOT so fast for me! I couldn't agree more about the technology in the market. Makes no sense that we don't have more advancement in this area. Maybe I need to do a treadmill startup company. :)

[@ChaseTheSummit]

Glad it was helpful!

[@sstone1940]

Please do! And please make a model that is for the average person wanting to get/stay in shape during this pandemic.

[@NaomiSwanson]

So glad I watched this! Thank you- I think I’m going to go with a $700 12% incline. Even though the 40% incline is appealing

[@ChaseTheSummit]

That's a good value! Let us know how it goes.

[@sandrakay287]

I bought the NordicTrack X32i Treadmill. I personally love mine even with its flaws. The big screen connects via Bluetooth to my AirPod Pros easily. Weird that the X11i doesn’t. 40 degree incline is an innovative improvement since the 90s and putting the motor in the back of the treadmill. I don’t know any other treadmill company that does that and has the option of a 40 degree incline. I do agree the frame can get a bit crazy at high speeds due to the treadmill trying to be easier on the knees when people use the treadmill.

[@ChaseTheSummit]

Glad yours is working out for you! They actually released a firmware update recently that allows bluetooth headphones to be paired to it so I'm glad that was fixed. Unfortunately mine broke down and took months for them to fix. Good luck with yours!

[@cecedominguez588]

This was sooooo helpful!

[@ChaseTheSummit]

Glad you think so!

[@tinamiklas4699]

Thanks for sharing, This really helped me decide NOT to but this model.

[@ChaseTheSummit]

Glad I could help!

[@mikcarvon5361]

Awesome and honest video, appreciate it. I'm sorry the treadmill vibrates horribly when you hit 9-10mph. I was getting nervous watching you. Thanks.

[@ChaseTheSummit]

It’s super annoying! Nordictrack has been so unhelpful with the vibration issues. Thanks for watching!

[@pcastel80]

thanks for your video! I was about to buy one, you saved me.

[@ChaseTheSummit]

Glad it was helpful!

[@MaryDeanDotCom]

Thanks for saving me a lot of money. I live in an area where slow internet is the only option, and I can see from your screen that I would have lots of trouble. Another reviewer says they updated the software to include blaring music that takes up even more bandwidth and can’t be turned off. Also, I notice the latest models are bragging about having “new Bluetooth Headphone Connectivity” as though we’re living in 2002. Yikes. I just wanted the “immersive” experience of virtually hiking in interesting and beautiful places. Sad.

[@ChaseTheSummit]

I hadn't thought about the bandwidth issue but it could certainly be a problem for some people! The new music feature is kind of nice actually. I'm SOOO happy they added the ability to connect bluetooth headphones without hacking the built in tablet. Makes running much more pleasant. Thanks for watching.

[@femalll]

Spot on with the critique. The inability to pair w/ iFit drives me crazy. Being able to play my music through the speakers is cool but generally I would rather play on my head phones anyway. The vibration of the machine needs to be addressed NordiTrack!

[@ChaseTheSummit]

Seriously! They keep telling me it's "normal" but THIS IS NOT NORMAL. It literally gets so violent it will scare my kids haha. Thanks for watching.

[@JoJo-oo7zt]

For me it was between the X32i and the Peloton thread +. I went with the X32i because I didn’t like the fact of using the knob to adjust my speed and having to pay $30+ monthly to use the machine. I received my treadmill last Wednesday and installed it the same day but I haven’t had the chance to use it long enough yet. One of the handles is higher than the other by 3/4”. I called Nordictrack and told them and they had me download some app so they can use my camera and see the issue. She made it seem like it was the way I installed the push bar (center bar) because I didn’t leave one side of the bolts loose before putting it on. I told the gal it didn’t matter if was loose or not because I couldn’t get the whole assembly on so I had to put one handle at a time one due to the defect. I told her it’s obvious there’s frame damage somewhere. The box wasn’t damage so it had to come from the factory. When I placed the two long bolts in the right side of the handle it would not go in unless I lifted the handle upwards about an half inch. I also noticed so many small chips and imperfections on the unit. I am missing a half of letter on the decal lol. I thought the unit was refurbished. Eventually I have took everything apart and reinstalled in another room that’s more leveled which did not correct my issue with one side is still higher than the other. I also noticed the left side of the treadmill seems heavier than the right for some reason. Maybe that’s reason for for all the wobbling when running. I can tell from the indent by looking at floor mat. But I haven’t experience any slow wifi or lagging of apps. I was able to install Netflix which has Picture In Picture so I can watch a small video while using my controls. Once I start to use the treadmill, I’ll be able to give a better update. I have 8 foot ceilings from the ground and I am 5’9. At one point my head did hit the ceiling 😂 but I was able to adjust myself to give two inches. It’s a nice treadmill but I don’t think it’s worth the price they are asking. It seems more like a $1500 treadmill and there’s obviously some QA issues due to all the defects. We are living in hard times with this covid crap so it’s expected for companies to have issues, especially crappy customer service as people are working from home with babies crying in the background while talking to customer service 😂.

[@ChaseTheSummit]

Thanks for sharing. Mine was actually missing the decal too! I agree that it feels more like a $1000-$1200 treadmill than what we paid. Hope you can figure yours out!

[@markmccain]

Thanks for convincing me not to buy this unit. I was literally on the payment page before I saw this video. I need a tread that can go over 9 with no problem.

[@ChaseTheSummit]

Glad to help! I thought it was just my unit but it appears others have the same issue.

[@NelsonMunoz0714]

You should call NordicTrack and get the issue where it jumps all over the place when you hit 10 mph. My X22i does not do that. Check to make certain your base is level and if you still have the problem contact NordicTrack to get it fixed. It should not be doing that. Ok watched the rest of your video and I am not happy with the response NordicTrack gave you. I would call back and speak with a supervisor. That is not the norm. Either get a replacement or a refund.

[@ChaseTheSummit]

I'm going to contact them again now that the pandemic is cooling down. When I initially contacted them they weren't offering field service because of the risk of the virus. Hopefully now they can offer some help. I still love the treadmill but the fact that it's unuseable over 10MPH is pretty frustrating. Thanks again!

[@mwalol989]

I ve the same problem on my x32i 😭

[@HummingbirdCyborg]

Everything I've ever seen with Nordic Track is that they have good products overall, but the worst possible customer service.

[@Petros1974]

Thank you so much for this video, it covered all my questions and helped me decide to avoid buying a treadmill at this time until something truly worthwhile comes along.

[@ChaseTheSummit]

You're so welcome!

[@iterato1]

Haha, "I already hate treadmills enough..." -- I know exactly what you mean! Thanks for the video. I am not in the market yet, but now I know what to be wary of.

[@ChaseTheSummit]

It's a necessary evil in my lifestyle!

[@moonrea6085]

I've been looking at this online. You're right about not being able to go to a store and see it. That's the one thing that's been bothering me. The ads always show the treadmill with the 32 inch screen. It doesn't mention that screen is $1,000 more. This is a great review. This answers all my questions. I love the incline. I think that it would be a great addition to a work out, but the on balance, the problems outweigh the benefits. I'm going to get the Nordic erg (rowing machine) instead. I row and the Covid shutdown has kept me from the rowing association and the boat house they own and out of the water. The Nordic erg looks good and it also has an iFit subscription. Hope you get Nordic to fix that treadmill. Thanks for this great review.

[@ghnfyhj]

Yup. I was actually going to buy this today BUT NO THANK YOU! Great review. Thanks for helping me make my decision. These companies need to step up their game. They are living in the 1990’s.

[@mohsenraghian210]

Look into non-motorized treadmills.

[@ChaseTheSummit]

Thanks for watching!

[@simonmoran6009]

Thank you for a good honest review!! M😉🤔👌

[@ChaseTheSummit]

My pleasure!

[@VDchacon]

I regret buying this treadmill so much. Thanks for posting this video and warning others.

[@ChaseTheSummit]

Bummer! Thanks for sharing.

[@kevinhaskins6619]

Thanks for the review. I was about to buy one and you saved me a bad purchase.

[@ChaseTheSummit]

I'm not sure I'd call it a "bad purchase" because honestly I'm not sure if there's better options out there. They all seem to have their downsides! But yeah, I'm not 100% satisfied. Hope this video helped! Thanks for watching!

[@darrenembry]

The motor sizes are all different between the 11i, 22i, and 33i, more power per larger unit. I wonder if the vibration at the higher speeds is lessened with the larger more powerful motors. We bought the 11i and found it relatively easy to move considering the size. You just need a friend to help you.

[@ChaseTheSummit]

Right I didn't mention that. Motor sizing wasn't all that important to me since my wife and I are pretty light weight people. I can move it... but it's not as easy as my old treadmill that folded up. Thanks for watching.

[@heckman28]

Glad that I stumbled upon this treadmill. I purchased the 1750 a week or so ago. They are on backorder and sent me an email to say they’d like to offer this upgrade for 200 dollars more because it’s currently in stock. The bouncy deck is exactly what I was afraid of. I’m going to stick with the 1750.....if I ever receive it. I cannot get ahold of ANYONE in customer service about my order. Won’t return my calls. Won’t answer emails. I was able to dm them on Instagram but they just told me to call customer service.......which.....was useless. Not impressed so far that’s for sure. Any updates? Have you heard from the company??

[@ChaseTheSummit]

My interactions with customer service have been a mixed bag. One person seemed really interested in helping me and even video chatted me about the bouncy deck... but then never followed up on it. I do like the treadmill but the support hasn't been that great and if I were a faster runner that 10mph limit would be really annoying. I'm hoping this video gets to them some how and they finally address the issue 🤷‍♂️ . Thanks for watching!

[@oRexter]

So did you get the 1750 was looking into purchasing one let me know how it runs plz and Thankyou

[@nordicwilly6650]

Chase the Summit - Great content on your channel! Count me as subscriber. Two quick questions for you. (1) If you were power hiking only, would you buy the X11i? (2) When on incline, can you easily see over top of the built-in monitor? The reason I ask is I would rather use iFit on tablet and screen cast to large external TV/Monitor on the wall.

[@ChaseTheSummit]

Hey Thanks! For hiking the X11i is awesome. My only issue with it is running related. At full incline you can see over the monitor pretty easily. I'm only 5'7ish and it's not a problem for me. However, the treadmill isn't compatible with the ifit phone app. Hope that helps!

[@nordicwilly6650]

It’s almost like NT is forcing you to use their monitor! (They also removed HDMI outputs). I read one ultra runner review that mentioned they preferred to turn off the iFit auto-adjustments to incline and speed because they were annoying and were instead just running along to the separate mobile app and making manual adjustments.

[@UltraTrailSteven]

I had the same issue when going 11 mph. It was bouncing like crazy!

[@ChaseTheSummit]

Good to hear I'm not the only one. Did you talk to tech support?

[@UltraTrailSteven]

@@ChaseTheSummit No I never did. I bought mine used. However, I do still have the in-home warranty. Already had to have the control board replaced.

[@Ultimatehobbyreviews]

Thanks for doing this review avoiding this thing

[@xa3point10]

I have the bigger one (x22i) and they are essentially the same as this one. My machine has been broken on-and-off or about 6 months. I've replaced the controller board 3 times and this last time it almost caught fire! the circuit board started smoking and then it started sparking!... I'm not alone, just Google all of the issues with they're controller board issues. If you didnt buy a warranty you are SCREWED! and they won't give you a refund if it breaks after 30 days... its so insane! something so expensive only has a 30 day return policy. I wouldn't recommend one to a anyone after now being stuck with this machine not working. Also, the machine glitches when you try and modify it and load Netflix and other apps onto the machine. Mine is the newer late 2019/2020 version I bought in March.

[@ChaseTheSummit]

Sorry to hear that! My story has continued to get worse with this machine as well. The motor controller board died over a month ago. Nordictrack told me it was "backordered" and I still haven't received a new one so my X11i is currently collecting dust and unable to be used. I finally called again and REALLY got in their face about it. They agreed to REPLACE my entire treadmill. So now I have to tear down the one I have and wait for a new one to be delivered... So bizarre! Hopefully they work these issues out soon.

[@reluctantparticipant9103]

ugh I should have watched this video first. I just bought a x22i and its being delivered in a few days. I'm praying 🙏 I have good luck and i have no issues

[@HummingbirdCyborg]

@@ChaseTheSummit, did they fix it?

[@bufficliff8978]

I think the shakiness is because the motor is on the back, so there's nothing weighing down the front end: a physics problem the design creates that can't be fixed

[@ChaseTheSummit]

I have a similar theory. I work in Mechanical Engineering as my day job and this shaking has really driven me mad! I think it's a combination of the deck being back-weighted like you said but also that the worm gear arrangement in the lifter motor has a great deal of backlash in it so when you bounce off the deck the motor allows the lifter motor shaft to move by +/- 1/2" or so that results in the loud clanging sound. I'm starting to wonder if I found a way to counter weight the front of the deck if it would help? Thanks for watching!

[@aidanhoneyman1962]

You could always use the max speed setting to train to run during an earthquake! LOL

[@ChaseTheSummit]

Ha! It's a fun game!

[@rpeevor]

Hi, great review. When you design a route on the mapping software, like you did in the video does the gradient adjust automatically to respond to changes in the road/path? Or, do you have to do it yourself?

[@ChaseTheSummit]

Yup. The treadmill will incline/decline and adjust speed automatically for both courses and the video workouts with coaches. Hope that helps!

[@kimberlyhagner3062]

@@ChaseTheSummit What happens if the decline or incline is outside of -6%-40%? I suppose that's rare, but I'm wondering especially as I may just get their commercial treadmills(-3-15%) versus a commercial incline treadmill.

[@scawticus6085]

The noisy vibration at 9 mph+ is really a good observation and I'm glad you brought this up. While I primarily wanted this for the incline, I also want to be able to do speed workouts and that amount of noise and vibration is definitely not desirable... did nordic track ever come back with a solution to the problem?

[@ChaseTheSummit]

Ohhhh it’s a long story. Eventually the motor died on this treadmill and nearly 2 months later they finally replaced it. Unfortunately the new machine still shakes and vibrates like crazy at high speeds 😑

[@scawticus6085]

@@ChaseTheSummit ya... not cool! Thanks for the video scratched nordictrak off my list because of this. Now looking at bowflex t22 or freemotion i22.9 (seems like a really good one from first bit of research).

[@MrCharlena28]

Thanks for this video. How much was everything? Did they offer you discounts?

[@ChaseTheSummit]

I bought mine during the memorial day sale. I think it came to around $1850 before taxes, delivery, and all that other stuff. I did receive a $200 discount I believe from the sale. Thanks for watching!

[@rambus2000]

Thank you for this video. Made my decision to get something else much easier.

[@ChaseTheSummit]

Glad it was helpful!

[@blswagger0764]

I'm trying to decide between the x22i or the Peloton Tread+ for $1,400 more (although the Peloton's price includes delivery and assembly). The x22i seems to have far better cushioning, which is important to me because I've had bad knees since climbing Mt. Washington 12+ years ago. The aluminum/rubber slats on the Peloton seem more durable, the knobs to adjust the speed/incline on the Peloton seem much more convenient than having to reach out all the way to press the buttons on the NordicTracks, and Peloton's user interface seems to be better/snappier. However, the NordicTrack has better cushioning, is quieter, and comes with 12 months of iFit. Being forced to sign up for $39/month classes if you get a Peloton is sort of a turn-off, but if it's a better system overall, I'd consider it. Peloton's website indicates they have a new model coming out in early 2021, so the other option is to wait and see what they come out with. I've been walking and jogging outside over the summer (on the road around my neighborhood), but it's starting to get cooler out, I'd love the convenience of being able to do cardio without leaving the house, and of course, I like the idea of treadmills being easier on the knees. Thoughts?

[@ChaseTheSummit]

I like the idea of the Peleton treads harder surface because it's more realistic to running outdoors but I get where you're coming from. I can't share many thoughts on the tread but it looks like a nice, though overpriced piece of hardware. I've heard good things about Precor. If you haven't see my latest video about the x11i check my channel. Long story short... don't buy a NordicTrack!

[@mpd1967]

Awesome video, thinking about buying one. BUT how would you cast the iFit on to a larger TV? Thank you!

[@ChaseTheSummit]

There's no way to do this natively unfortunately.

[@ILOVEMFEO]

just commented on another (and later) vid on NT. Just to say that I got a bit impressed with your Greek tatoo hehehe. cheers. :)

[@ChaseTheSummit]

Thanks!

[@olivescorner]

So I made the plunge & bought one. But from a local company so I can avoid dealing with Nordic tracks customer service. I’m wondering where you found a mat big enough to fit the x11i!

[@ChaseTheSummit]

Good luck! My matt actually came free with the treadmill as a promo. Before this though I used to use those puzzle piece kinds of mats that let you customize the size. Theyre pretty cheap on Amazon or at Home Depot.

[@JYouker]

Hey Chase great video. I'm in Maine and I've been eyeing these things for the same reason. Running up Mt. Washington via street view might have just sold me on one. But the Strava sync issue might be a deal breaker for me. Have you found a work-around for this? Does NordicTrack software allow you do download a gpx file or whatever that you could manually upload to Strava?

[@JYouker]

Nevermind, I was able to answer my own question with a google search. For anyone curious, you can download your workout data then manually upload to Strava. A pain, but it's possible at least. www.nordictrack.com/learn/export-ifit-workout-data/

[@ChaseTheSummit]

The only way to get your activity on Strava is a manual download of the GPX from IFit and upload to strava... It's rather annoying. Thanks for watching.

[@sweeetcalf]

Glad I found your video No nordiac for me.

[@ChaseTheSummit]

Thanks for watching! As another commenter noted I was able to pair my BT headphones with it after a little "hack" that enables the Android interface. Its strange... but it works.

[@crbrewer2541]

I have the exact same problem with my treadmill with the bouncing while running. It’s amazing that they are unable to resolve this issue considering the price.

[@ChaseTheSummit]

Ugh, sorry to hear that. Does it happen at higher speeds?

[@Henroc305]

@crbrewer go to the video link Below and then in the comment section look for ZENT’s comment he will explain the problem and solution for this issue. kzbin.info/www/bejne/h6nck4KOiZJmfNU

[@markglenn24]

I embraced the old technology and bought a like new used Freemotion Incline Trainer i7.7 for $450. The thing is built like a tank an unstoppable workhorse it will easily hold me over till technology offers something worth spending the bigger $$ on.

[@ChaseTheSummit]

Nice!

[@NelsonMunoz0714]

Here is a comment I copied from a Facebook group on NordicTrack treadmills. "It’s the bracket on the top of the incline jackscrew. I’ve had a tech here twice and it can not be fixed. The bolt is too small for the holes in the bracket. He deemed ours unrepairable and we are supposed to get a new machine. But I’m beginning to believe they are all like this with a design flaw."

[@sambonagazaki719]

C as n you direct me to this post ? This worries me even more if “it can’t be fixed” and is a “design flaw”

[@ChaseTheSummit]

Interesting. I'll take a look at mine. Maybe I could fit a small bushing in there to take up the empty space.

[@jonathanb3255]

This is disconcerting

[@angl2375]

Chase the Summit any updates on this fix?

[@xkrissytinax]

You can pair wireless earbuds in the settings.

[@ChaseTheSummit]

You actually can't out of the box. But as another commenter mentioned there is a "hack" that lets you access the android settings by using something called "Privileged Mode" by tapping a series of times in the corner of the screen.

[@agjnr1983]

I literally just reported this to them as well via a video sent thru a chat this week. I have an x32i. I noted that when I advanced my runs above 9.5 - 10mph that it started shaking violently like yours. It almost made me stumble and fall off. They said it was an issue with the incline sensor and springs. They are sending out parts this week and a tech out at the end of the month to look at and fix the treadmill. I know people probably don’t run that fast typically, but I tend to get up there during HIIT sessions quite often. I’ll let you know if this fixes the problem or if it is still occurring.

[@ChaseTheSummit]

Interesting! They literally did nothing for me even after I live chatted/sent them videos. I mean... If you put a button for "12MPH" on your equipment... the equipment should be able to handle it. Otherwise it should have been capped at 9MPH from the factory. I'd love to hear how your experience plays out! Let me know! Thank's for watching.

[@agjnr1983]

Chase the Summit No problem and I will let you know how it works out and what they say. Thanks for reporting the issue online in a video. I literally thought it was just my unit and I’ve been searching vigorously trying to find someone who has had the same problem.

[@agjnr1983]

Chase the Summit Well they came by and looked at the treadmill. Flipped it over, looked at the springs/coils which were fine. They Watched my video I made for them of what it was doing (like yours) and basically said this machine was not meant or built to sprint on. They stated since there was nothing under the front of the deck it could not support and keep up with the constant rebound of the coils/springs at that speed. My question is why even advertise a treadmill that goes up to 12 mph and if you can’t even run/sprint at 9-10mph. Anyway, I’m sending mine back. Hope that helps you or anyone else

[@brouch6642]

@@agjnr1983 Thank you for the video and the review. I was about to buy the X32I since there is a nice offer at the moment. But if it is not possible to perform interval training at high speed, crazy to put such money for that

[@HummingbirdCyborg]

@@agjnr1983, thank you for getting back. I think that a lot of people select a product that can go up to 12mph specifically for that functionality, especially with how popular HIIT is nowadays. They sound like the worst possible customer service.

[@TheAdamzboyz]

Xi series are not designed for running at 10mph or more...that is the for the 1750, 2450 or 2950. Motor front vs. motor back. And how long you going to run at 10mph? Then get the running series. If you want the walking hiking trail run...get the Xi series. Also...look on the right side of the console...there is a wired headphone jack (5:08)

[@ChaseTheSummit]

Thanks for sharing. If the machine isn’t designed to be used at 10mph why does it have the option to go to 12mph? 😂 Fortunately they’ve solved the Bluetooth headset issue in a firmware update. You can now pair any headphones to it which is nice.

[@TheAdamzboyz]

@@ChaseTheSummit Thats awesome on the pairing. As for the viability for speed and rebound...its a matter of motor placement. If you run at 10+ on the foldable (front motor) you may not get as much bounce on the tread, but the display and your water bottle and devices will be bouncing off/out of the holders. The display on the rear motor units will have more tread bounce (no support in front) but the fact they are not attached to the front display and holders will make it more stable. Give and take...nothing is perfect. Get it up to 40% incline and run at 5mph...you'll be done within 5 mins! lol

[@sergiomerino4116]

So what treadmill do you recommend for long distance running and speed running that doesn’t have that shaky and vibration ? Anything under 2k would be nice

[@ChaseTheSummit]

I really don't know haha. Like I say in the video. This seems like the "least worst option" and I'm still using my X11i. I'm hopeful these companies start to innovate rather than regurgitate the same stuff. Thanks for watching.

[@manuelalejandrodiaz1588]

Excelente video

[@KrisBaca]

NordicTrack is missing such an opportunity with their electronics - we don't even use iFit due to all of the sign up BS, syncing my data to the cloud (maybe just me but I'm download only - I have no need to let other people know how far I ran today), etc. I'd happily pay monthly fee to download courses and use offline, and probably stream download only, but my data is mine.

[@ChaseTheSummit]

I agree. There is a lot of room for improvement. The whole platform feels quite dated even though I do enjoy the guided workouts and some of the live stuff. Thanks for watching!

[@carljung9230]

other owners have reported that Nordic Track also will not send out a technician if the motor or electronics fail; they sent the parts and a how-to video?! even though there is supposedly warranty coverage for labor.

[@ChaseTheSummit]

Yeah its really odd. I had an issue with my motor control board and it took months and hours on the phone to get it resolved. See my other video titled "don't buy a nordictrak" 😂

[@AdamsBrew78]

I bought a used Noridictrack 3500R for $300 .. built like a tank. Hopefully it’ll break in the next decade so I’ll have an excuse to get the x11 :) Love that incline..mine is only 10%

[@ChaseTheSummit]

Good luck!

[@lucyfoster4082]

32i has a more powerful motor and longer deck also. And I thought the bouncing was intentional, for shock absorption.

[@ChaseTheSummit]

Some bouncing is probably intentional. The amount I have with mine seems downright dangerous. I've run on a lot of high end treadmills and this one is just crazy. It vibrates to the point of lifting off the ground. That said, it's pretty great under 10MPH . Thanks for watching.

[@lucyfoster4082]

Chase the Summit My husband and daughter tried a 32i today and came to the same conclusion. They think I would like it, who only walks, but both hated the bouncing while running My running daughter liked the commercial 2950 a lot though. They also thought they were gonna fall off at 40% incline and would never need more than the 15% the commercial series offers.

[@mwalol989]

X32i has the same problem for me.

[@mrzameer6197]

Hello everyone I bought my x32i 2 weeks ago the picture quality on the 32inch screen is not that clear when you are on the machine on the ifit but if you stand near the rear of the machine it's clear from that distance, any one else with a x32i noticed this or is it just that the 32inch screen is to big for a enjoyable clear picture from close up I'm now thinking I should have gone with the slightly smaller model the x22i model

[@ChaseTheSummit]

Interesting. I hadn't thought about the screen being TOO big. Thanks for sharing.

[@lastpme]

I have an older treadmill (2017) and my advice for anyone buying this fitness equipment brand is to buy the extended warranty. I have gone through two motors, two belts, and recently had to replace the board under the belt. My doesn’t vibrate when I run over nine miles per hour, but I rarely do that since I have gone through two motors 🤔

[@ChaseTheSummit]

Good advice. Thanks for sharing.

[@talk2anuj]

Which year model is this? I am looking to buy a x11i and the website says it will be NTL22019. So I assume they are selling 2019 models right now. Also you mentioned there is no 3.5mm jack. But the manual available online says this - "To play music or audio books through the console sound system while you exercise, plug a 3.5 mm male to 3.5 mm male audio cable (not included) into the jack on the console and into a jack on your personal audio player; "

[@ChaseTheSummit]

Yes, this is the 2019 model. There is a 3.5mm INPUT jack. But I want an OUTPUT so I can listen to the workouts with headphones rather than blasting them through the speakers. If It had an output I could also purchase a 3.5mm bluetooth module to make my own bluetooth connection to wireless earbuds since the console can't do that by itself. Thanks for watching!

[@jasminepatterson4889]

If your running, and your listening to music that has been Bluetooth through your phone to your treadmills speakers, do you want your house to sound like a party is going on? I personally prefer music to play through headphones to entertain myself only in the house. I have the X11i treadmill. The NordicTrack Commercial X11i model number is NTL22019.2 and the manual I received says "Printed in China copyright 2019 ICON Health & Fitness, Inc." on bottom right of the manual. The treadmill has many issues to consider before purchasing it. The return policy is an issue.

[@mstew6488]

Are you still using this? More problems? I was looking into getting a used model and now I’m not sure it’s worth it…

[@olivescorner]

I’m so torn on whether or not to buy this treadmill. I want the incline but people seem happier with the 1750 all in all, but it’s not an incline trainer and only has 15% incline vs 40%... I’m only 5’2” and my sprint is usually 8.0, do you think I should take the plunge and buy it? Do you think it would shake shake for me? That looks dangerous.....gah! SO torn.

[@ChaseTheSummit]

It's a tough call! I have friends that are happy with this treadmill. I can't tell if mines just a lemon or something is up with the frame. Maybe it's the floor of the room I put it in? I've tried moving it around but nothing seems to help. I still use the treadmill regularly and it's still fantastic for incline since I can't run fast uphill anyways! I hope my video helped. Thanks for watching!

[@yomango35]

Hello Chase ..Nice video..Could do a video on the small treadmills who can fit under your bed , so they don't take any space ..... I am looking for one ....do you recommend any ?? Thank you Chase .

[@ChaseTheSummit]

I'll try to get my hand on some! Thanks for watching.

[@yomango35]

@@ChaseTheSummit yes please .thank you so much Chase.

[@OutdoorsHappiness]

Need more competition in the high incline treadmill market to get better quality.

[@ChaseTheSummit]

Yeah seriously. It's so weird that basically only NordicTrack makes these. I've seen people stack 2x4's under their treadmill to increase the incline. Maybe that's the cheap and dirty solution haha. Thanks for watching.

[@carolcooper2810]

Does your treadmill squeak? Was about to buy one until I saw a forum where many owners said their x11i or x22i squeaked even if they were just walking on it.

[@ChaseTheSummit]

Only at higher speeds. When its under 9mph it's actually really smooth and quiet considering the impact. Hope that helps!

[@carolcooper2810]

@@ChaseTheSummit Thank you!

[@NotYouNotMe-fw1fh]

Are incline trainers better than the incline on treadmills. I've bought one treadmill, but I found that if I went to full 15% I ended up hunched over rather than back straight.

[@ChaseTheSummit]

Depends if you can make use of them. I occasionally train for trail races with a lot of elevation gain so having the steep incline is really nice to have during the winter when I'm too much of a baby to go outside. That said, 15% is probably enough for most people! Thanks for watching!

[@MaribelJimeno]

We bought one last year and had to return it. It broke down twice in 6 months.

[@ChaseTheSummit]

Yikes, how did you return it? They wanted another $500 bucks to send it back!

[@isaacramirez5887]

I just bought a used one that looks new, very nice. The only question that I have is "how do you fold it"?

[@ChaseTheSummit]

Sorry to burst your bubble but it doesn't fold! Thanks for watching.

[@toddboucher3302]

does Zwift work on it. Now I have a older Cheap walmart treadmill 10mph is top speed, but its quite.

[@ChaseTheSummit]

Unfortunately no.

[@mauricioleon92]

Do you think this treadmill would be able to support a 2:59 marathon (around 8.8miles/hour)?

[@ChaseTheSummit]

It depends how much you weigh and what your stride is like. For me anything over 9MPH starts to bounce/vibrate like crazy to an unusable level.

[@jonathanb3255]

Is the bouncing/shaking present when running that speed at an incline as well? Is it bettet/worse as you incline?

[@ChaseTheSummit]

Its better on incline but I think its mainly because the speed is limited when you go steep.

[@Petros1974]

@@ChaseTheSummit Hey guys, check this post by @Ryan Paul in this private group (you have to be a member to view) called "NordicTrack X22/X32I treadmill group" (facebook.com/groups/212409800023225/?notif_id=1596655693795850&notif_t=group_r2j_approved&ref=notif), made on July 28th, 2020 => It seems like the problem is known to Nordictrack and is easily fixable by changing the incline motor (with one that has proper bushings and dampening around the bolts, bracket, and the extender bar) : "FIXED: x22i/x32i: Excessive rattling at speeds over 8mph SOLUTION: New incline motor SATISFACTION LEVEL NOW: 8 out of 5 stars. I love it. This is an update on my original post-facebook.com/groups/212409800023225/permalink/272177160713155/ Those who were worried about their purchase earlier, relax. I felt the same way you did while waiting and I was pretty pissed when I had the same problem you read about. It appears some machines don't have the correct incline motor installed. NT / Icon is aware of the problem since the tech knew what was wrong right away when he saw the original video. I had my doubts and thought we were playing the long game to a return. Please see the included video for what it sounds like now (compared to my original post in the link above) as well as pictures of what the problem was. You can use the before and after picture to compare and confirm this is most likely your issue. Just take your machine to max incline and look underneath."

[@blindlemonlipschitz912]

@@Petros1974 thanks for this! Literally looking for an owners group right now.

[@KravMagoo]

Can you watch KZbin on the screen while using this?

[@ChaseTheSummit]

Yes and no. There's actually a way to go into "priveledged" mode where you can install 3rd party apps like KZbin or netflix. But by default you can't do this. Read some of the other comments to find out more on this. Thanks for watching!

[@tikkin11]

Well I think Dave is being gracious to NT here. I have this model purchased 2.5 yrs ago. It is a hot mess. Wifi is a constant problem, somedays it finds the network just fine and somedays it think its the middle of nowhere and cant find anything. Ive gone thru 2 motor changes and 3 control board changes. The software is terrible, 1 in 4 workouts are stopped short by a sudden total reboot mid stride. The incline is awesome when it works, but.. If I had it to do over I would consider buying a quality traditional unit and build an incline platform to put it on.

[@ChaseTheSummit]

I stopped being gracious in my "Don't buy a nordictrack" video haha. I just don't understand why no treadmill companies are doing it right? What are our options here? Thanks for watching

[@atashgallagher1631]

what is the difference between this version and the x22i

[@ChaseTheSummit]

The X11i has an 11" screen. The X22i has a 22" screen. Also the motor in the X22i is slightly more powerful but it's not something most people would notice.

[@Carpupo]

No matter the speed, the stop phenomenon occurs when the slope is over 25%. Is this normal?

[@ChaseTheSummit]

Doesn't sound normal.

[@lesterbouler9002]

I'm on my second tread mill, my Nordic track 5700 just died, Tried to get support,. was unable to talk to anyone except a sale person to sell me another one. Just bought another tread mill from a different company. Nordic Track just lost my business and $2500.00.

[@ChaseTheSummit]

Yikes! Sorry to hear that. I wish they'd pay more attention to their customers! Thanks for watching.

[@RazomDoPeremohy]

Hey man. There’s a simple way to pair your Bluetooth headphones or any other Bluetooth-enabled speaker with the tablet. You can also browse the web and watch youtube and netflix on it. If you didn’t learn how to do it since this video was posted let me know and I’ll tell you what to do. Takes 5 minutes.

[@ChaseTheSummit]

I actually did figure this out. Pretty weird they don't make it easier! Thanks for the tip.

[@robertfries8645]

What are the best treadmills to buy?

[@ChaseTheSummit]

Tough call, I've heard good things about the commercial grade stuff but it's very expensive.

[@mr.fleites6839]

Quick question I just bought the x14i it’s only giving me like 15% incline not the 40 is there something I can do to adjust or program on the machine. Or do I have to call the tech support ?

[@ChaseTheSummit]

Have you tried the "calibrate incline" setting in the menu?

[@mr.fleites6839]

@@ChaseTheSummit yes I got my friend it’s just that the x14i has a different setup and screen display but I got thanks a lot God bless 🙏

[@Mdk2730]

Went with SoleF85...good choice?

[@ChaseTheSummit]

Seems nice! I had an older Sole model and it held up quite well.

[@MsSassyMT]

So...maybe I'm just paranoid but I'd be worried about how close it is to the glass door. Like, what if you lose your footing and can't turn it off? You might go through the glass. Anyway, this is definitely the review I needed though. Looks like I won't be getting this one.

[@ChaseTheSummit]

Hah, you're not the first to bring that up! We certainly don't have the best spot for this treadmill but it's all we got for now. I just make sure not to run exceedingly above my ability levels so I can maintain safe foot placement. Thanks for watching!

[@HummingbirdCyborg]

As a paramedic, I had the exact same thought. Why not just turn it facing the other way?

[@underdoggrisingent.4322]

WHATS A GOOD TREADMILL THAT HAS 20% INCLINE OR HIGHER THATS NOT THIS?

[@ChaseTheSummit]

Let me know when you find one!

[@dianeasher-wessner7772]

You should demand to have yours replaced. I bought a freestrider that wobbled all over. They sent me a new one and picked up the bad one. I had a bad delivery team the first time. Second time they sent over good people to put it together for me properly.

[@ChaseTheSummit]

I tried. They weren't very receptive. However, when I contacted them it was in the height of the pandemic so I'm not sure if they were doing field service or not. I'll probably try again when the colder weather comes and I'm running indoors more. Thanks for watching!

[@mickaelmenard3510]

hi how but you to turn off the carpet and you are forced to press the red switch every time

[@ChaseTheSummit]

You can hit "stop" or simply yank on the magnetic safety switch.

[@mickaelmenard3510]

@@ChaseTheSummit Thank you very much but when I press stop or remove the key from the touch screen stays on how do you turn off

[@ChaseTheSummit]

@@mickaelmenard3510 The power switch on the side of the deck.

[@mickaelmenard3510]

@@ChaseTheSummit Thank you again for your answers I have one last question to ask you how do we score points during a race because I saw that there were classifications

[@solera2008]

I bought the commercial 2450 from Norditrack. It is ok. However, in mine if I run faster than 7 mph, the belt slips. Super annoying specially after spending many hours with support. Would I buy it again, no. Next treadmill is going to be an airrunner.

[@ChaseTheSummit]

I'll have to look into that brand. Thanks for watching!

[@TheSloanlogic]

I have an Air Runner. It’s a totally different experience. I run with a Stryd footpod. Marathon training. It’s hard and intense. Fast as you want whenever you want. But I do like the tech of the 2450-for example being able to create a race course preview for Chicago or Boston via google maps. But what speed does this cap at when on decline? Someone said caps at 7:30 pace when on decline.

[@TheSloanlogic]

Re: Belt slip, is this true for all 2450s?

[@angs8312]

I bought the 2450 last month, and the belt slips too!! We’ve tightened it a lot, still slipping. I raised it with the company I bought it from, and NordicTrack is sending me a new belt.....what did they tell you?

[@solera2008]

@@angs8312 I have been adjusting the belt in mine as they suggest. It has made a difference. It does not slip anymore at 8 mph. However, the fastest I can run for a short period of time is 8.5 mph. 😁 I don't know if at a higher speed it would start slipping again. Also, I wonder if winter to summer temperature adjustment had something to do with the belt not slipping anymore. Time will tell.

[@amahmood3799]

Can you explain how the old treadmill electrocuted you? I ask because my NordicTrack gives me static shocks

[@ChaseTheSummit]

Not entirely certain if it was static shock or something else. It would generate quite a ZAP! I tried adding ground wires, lubing the belt, etc... Nothing helped.

[@amahmood3799]

@@ChaseTheSummit So you ran for years with electrocutions?

[@ChaseTheSummit]

@@amahmood3799 I came up with a hack. I drilled a hole in the frame of the treadmill and would wear an ESD bracelet grounded to the frame while I ran. This eliminated the shock but it was still pretty hodge podge!

[@amahmood3799]

@@ChaseTheSummit similar to what I've had to do with my Nordic track treadmill. I have to run with a static bracelet

[@Malexah_mor]

What’s the total cost.?

[@ChaseTheSummit]

Depends which model you get. The one in this video was around $1800.

[@johnJohn-dz4ex]

Did you ever figure out what was causing that shaking?

[@ChaseTheSummit]

Nope. Still shakes. I just need to keep it under 9MPH.

[@johnJohn-dz4ex]

@@ChaseTheSummit I think I silenced mine, for now. I believe the belt is too loose and that allows the top roller that the belt goes around to be loose and causes it to make that "clanking" noise. I took the side "steps" off and exposed the top roller, once I tightened it and the noise went away, the belt is much tighter now, probably a tight 2.5 inches. The bolts that are used to tightened the belt don't have nuts on them, so I will probably end up getting some to ensure it stays in place longer than it would without them. Anyhow, I don't know if that will help you out, but it did for me.

[@seamusodonnell9872]

I bought a Nordic track last year and 11 months after having it the belt tore and the console lights started fading I can hardly see the time and speed I dno I’m very dissatisfied with there treadmill like when it works it a great fitness product but when the problems start your in trouble and Nordic track don’t give a shit so now I have to write a very angry email to try resolve this issue 🙄🙄🙄

[@ChaseTheSummit]

Sorry to hear you're having the same bad luck!

[@dpopkin1]

What about peloton

[@ChaseTheSummit]

Looks cool, I've never tried it. Quite expensive for such a limited incline but I like the idea of a hard surface rather than a bouncy one. Thanks for watching!

[@tricko2286]

Good video but I’m probably NOT going to buy nordictrack after hearing your support issues

[@ChaseTheSummit]

Good call.

[@purpleblueunicorn]

Anyone tried to take a normal treadmill and put it on some frame to simulate 40% incline trainer? This thing is too expensive, can find a ton of used treadmills for 200$, but none incline more than 15%.

[@ChaseTheSummit]

I have a friend who's done this with some success. Buy a cheap $1000 treadmill and throw some 2x4's under it. Seems easy enough. Maybe a little annoying to constantly adjust though.

[@purpleblueunicorn]

@@ChaseTheSummit Thanks, will let you know once I do it! I won't be adjusting, I just want to go up up up! Now looking for a used treadmill with a 3HP motor so it's strong enough.