Chipotle CEO Brian Niccol sits down with Jim Cramer

Chipotle CEO Brian Niccol joins 'Mad Money' host Jim Cramer to talk customer behavior, a recent TikTok trend impacting employees, quarterly results and more.

[@PMW10]

BS! I've experienced shrinkflation at Chipotle

[@jaybartgis5148]

Right. And it's so agitating because their food was so damn good

[@no6596]

Yea the way this ceo is acting like chipotle is a victim in all of this makes me not want to go there anymore. How can you say that there is no validity to this situation if customers are complaining?

[@Kyle-rz3gp]

This is such a lie. Jim probably owns chipotle stocks.

[@thetempleofsteve]

Probably. Hopefully is that he’s talked up chipotle they’ll have a major crash and go under or maybe someone will uncover some dirt in the ceo and he’ll get shipped off to prison. Jim has a pretty decent record of endorsing companies that tank not long after. So fingers crossed.

[@senpaijchase]

😂​q😂❤😂❤2@@thetempleofsteve

[@kaicenatbackupaccc]

@@thetempleofstevewell the exact opposite happened he’s the new ceo of sbux now

[@noodle2798]

Man Jim did you drop to your knees and finish him off after the interview too ?

[@MrBrewman95]

They got spicy afterward. 😂😂😂

[@sngs9565]

😂😂😂

[@flifreddie]

Well nice to see the CEO brush off the complaints and try and act like the portion complaints arent real. Like everyone is making this up. The past 2 months anytime i ordered online i knew i got cheated on my bowls even before opening them because of how light they felt.

[@Nuclear_CxNT_Potato]

This guy is delusional

[@Nuclear_CxNT_Potato]

Distribute portion size spoons to every store.. don’t let the employees decide

[@SteveJobsIsGod]

Yeah thanks Brian Niccol 😮 for gaslighting me. Won’t ever be back. Hope the next fast casual burrito chain doesn’t become super corporate like Chipotle’s did after going public. Used to be worth going there for 10 years, not anymore

[@no6596]

Yea love how he’s giving the middle finger to customers. Will not be back till things improve.

[@jaybartgis5148]

2:10 bro why are you always lying for

[@Tothemoon20039]

When employees begin to run out of food, they reduce portion sizes to stretch the remaining amount in the pan. This is what customers are experiencing. When your entire customer base claims that portions are shrinking, it's a clear sign that something is wrong. The CEO seems out of touch with this reality.

[@charlieinslidell]

True, this is just ONE symptom of ALL food prices going up, not just a Chipotle problem.

[@MrBrewman95]

True that’s why the best time to go is right before the lunch rush at 11:30 or dinner rush at 4:00. Worst time is from 5:00 to close.

[@wesleyshebs2319]

jim is tweakin

[@NomDePlume0]

Shift the blame to the people. Normal trick from the elite.

[@nicholecuesta6429]

I work at chipotle and I will say that we will give you as much as you want of anything except meat, queso, and guac. HOWEVER, our portion training cards say we’re only supposed to give a scoop of each thing to customers to start and only give them more if they ask more. If you order online obviously we’re gonna give you that one scoop of each unless you specify vs when you come in then we’ll give you as much of whatever you want except the three things already mentioned. Also the portions HAVE gotten smaller just saying 😅 he’s lying to yall.

[@RaroHi]

not the chipotle tea

[@chrisbundock6621]

Cramer says to buy the stock before it splits. Just so people are aware a split does not make the stock valuation any different. it simply divides the same market cap into more shares. that in itself should not be a reason to invest in a stock.

[@iMixMaSteR1]

True but stock splits are considered bullish.

[@plkthebest]

The idea is that with a lower price, demand will be higher therefore bullish.

[@brockfuller2074]

Trying to gas light the consumers that the portion size hasn’t changed is a bold move. Why not just do the right thing by going back to the big portions?

[@thetempleofsteve]

He’s gambling that lying and gaslighting will lose him less money than it costs to serve a normal portion size to everyone without the upcharging fee for “morel of whatever it is you’re having to ask for.

[@jonathandavis7048]

Yeah I’m quitting this job.

[@AdobeInsider]

its not the rice or beans people are complaining about.... they legit give you half the meat they used to

[@gregc2458]

I have been to probably 10 different chipotles, in 4 different states and the protein amount is always the same.

[@AdobeInsider]

@@gregc2458 yeah... what's your point? The meat portions are smaller than they used to be at every location in the US. Chipotle used to be amazing. Now it sucks

[@reghunt2487]

I go to Chipotle for the throughput 👍

[@EdwardAwkward]

i have gotten some of the smallest burritos imaginable at chipotle lol Jim most definitely does eat his own food.

[@Chipotle14]

This guy is a shameless liar Jesus, you can see it in his eyes

[@denz310]

I hope their stocks goes down enough where they see an impact and change for the better. They give you half a spoonful and they think it's "a good amount of meat?"

[@ChickensinHighDef]

Take part of the CEO's salary, hire someone to not let him speak on television.

[@terrestrialaccessnetwork8456]

Based Brian vs Simp Laxman

[@FunnyAshShorts]

Homie is in lala land

[@f.w.2054]

Cramer has been outed as someone who is wrong a good part of the time. He's obviously doing a commercial here and the CEO is straight up lying! Why does Jim talk so fast, you need subtitles!

[@forgotmytowel2069]

This whole interview is just stroking Chipotle’s ego..the interviewer isn’t addressing any of the issues people have brought up in the videos. He even mentions that there are videos so he knows about them!!!

[@patrickprun1467]

Wow I didn't know Chipotle could pay an ad during somebody's TV show cuz that's all this is this is a bunch of propaganda b*******

[@weirdshibainu]

Their food is just soooooooo mediocre. I can't fathom the stock price or market cap, but I'll probably buy on the split.

[@JJ-vk2iw]

This guy makes 1344 times more that an his team members

[@stevenosullivan6768]

I stopped ordering online about 2 years ago because it’s been such a joke. Great dismissal from the CEO here.

[@bpdmf2798]

yeah, gotta go in and ask "can i have more than half a scoop of X"

[@IOSALive]

CNBC Television, Your videos always make me happy, so I subscribed!

[@Ryan125y]

Chipotle burrito are half the size they used to be. I stopped going

[@skippster86]

Its not a burrito anymore its like half of one

[@logicking3765]

They raised the price, and now they shrink the portion. Yeah, I stop going there long time ago.

[@SaulAguilar.]

Bro is a weasel. He knows the bs everyone is talking about

[@JayRojasHub]

Chipotle still a good place

[@shredofmalarchi]

Bro just uses the word "culinary" where it doesn't belong to fill space.

[@sngs9565]

This guy now is now the new CEO of Starbucks...😂😂😂 🤦‍♂️🤦‍♂️🤦‍♂️

[@dragontaletarot]

Both these duds have the charisma of frozen poop 😂 I only went to a chipotle once in my life because I was out of town and my friend wanted to go there - never had an urge to go back. I’d rather go to a real Mexican restaurant and get something worthwhile.

[@factswmandy]

Y'all never heard of manipulating the market through influence? 😅

[@jmn1238]

My burrito definitely was smaller

[@pandalilpig]

S&R CEOs is somewhat of a hobby....if you're here...smart choice

[@SuperWolfkin]

Everyone download this video before he deletes it

[@chrisbell7253]

When I get a raise

[@beardeddragonlover8889]

Take a shot every time he says “it’s so fun”

[@Red-n5r]

This guy is delusional. I stopped going for that very reason, I felt like I was begging for a decent portion.

[@ToddSpencerUSA]

They are DEFINITELY giving out less protein!

[@norcaldragonz1904]

If you gotta bring him on you know he's lying....

[@mariemsoussi]

I think it’s inconsistent based by location because I have never experienced smaller portions

[@jacobschneider3767]

Who is getting chipotle for $10-15 🤯

[@gregc2458]

My burrito is 10.35 and i can barely finish it.

[@DonCarso]

I remember when CMG was 500 a share and i thought that was eye watering. Im still sitting on the sidelines now wondering when to jump in. Maybe like nvidia, you just have to take the plunge to get in the game. Will it ever be cheap like 500 again? Probably not

[@Bob-rd9vd]

Food is good, but company is woke. On numerous occasions, when I ate Chipotle, I told the server to put some chicken in that bowl and they always did. My mother, God rest her soul, used to tell me that I'm to damn intimidating. I told her that people don't respect each other so they can fear me instead. Works for me. Chipotle can shove their woke nonsense. Haven't been there since they went woke. I got your pronouns dangling right here.

[@tcompound327]

Stop buying chipotle, I stopped and don’t miss those baby bowls they gave me 😂. Hope they go out of buisness. The prices have gotten wayyy to high with very low portions. They even charge you extra for rice.

[@user-ci7iy3ge1t]

Its called chipotle u cant even taste the chipotle Jack in the box first served chipotle in there food back in mid 90's and u can actually taste the chipotle not "chipotle"

[@plkthebest]

This idea that portions have shrunk seems like a bunch of people that used to eat at poorly managed locations. If a management team is ok with giving extra food away for free to each customer, they will be operating at a loss. All these chipotle locations you love will be shut down or under new management soon that will correct this and to ensure your favorite burrito/bowl spot stays open another year. As customers we need to understand that these restaurants have a certain amount of food portioned for the price they charge. Food costs money. If you want more ask for it and pay for it. I can’t go anywhere other than a buffet and get more food for the same price. Want more espresso in a coffee from Starbucks, you pay for an extra shot. Want 2 patties on a burger, you pay for a double burger. Want more Soda from your drive-thru order, you ask for a larger size and pay for that. Thank you Chipotle and other restaurants for making delicious food at an affordable price with little to no wait time. Such quick meals help people on a time crunch for a lunch break get a quality meal they otherwise couldn’t get without being late.

[@bpdmf2798]

Yeah, a bit of extra rice and beans will be the downfall of a $15 burrito.

[@joedirt4804]

So we tell them whats wrong and how to fix it. They say your crazy to think its smaller for the new price. A boss telling us we are wrong wow.

[@JJ-vk2iw]

SELL. SELL. SELL.

[@kevinkane4356]

Chipotle has gone to crap. Short the stock.

[@Hammer.J.Helmer]

Dude, you are out of touch. Insulting the folks who are sharing their frustration are not making it up. There is definitely something that incentivizes local or regional management about portion sizes.

[@JohnSanchez-z5b]

Miller Nancy Martinez Michael Brown Kevin

[@sidibouchrit]

How about a Halal chipotle store ؟

[@TheJRSvideos]

Cramer is such a corporate shill.

[@StuntDonk]

they need pay kiosks

[@plkthebest]

To get rid of more jobs? Order online

[@StuntDonk]

@@plkthebest We had a burger king and on whopper wednesday they had one cashier and people ould wait 30 minuts for a 3 dollar whopper,kiosks would allow that cashier to pack my food

[@LastExile83]

They definitely shake the sh!+ out of that spoon before it gets to your bowl. Stop lying.

[@seand67]

Blah Blah Blah

[@dentalhai]

You lying lol . I stopped going years ago

[@Jo_Rogan]

do the opposite of what cramer says

[@karenandrews4224]

Chipotle is disgusting now. Inedible.

[@FunnyAshShorts]

🧢

[@PhecdaPlato]

LAME.

[@iwasjustlooking]

Professional bootlinking "interviewer"

[@DG-hw8it]

Thanks for feeding suburban America. 👍❤️

[@shaynemhopkins]

All the spread the wealth "i hate successful people who know what their doing" people here are funny. They should really get a job and let go of their hate.

[@mrmattson]

Swing, and miss 📉 Portions and consistency have been poor for years, now it’s time to own it and you played a victim.

[@FunnyAshShorts]

My thoughts exactly “we’ve never changed portion sizes” yet there have been many instances of former employees getting fired for giving out too much? This ceo is a joke fire him and bring the old one back

[@ashbabe1945]

This screams, the customers are right and that's why they are leaving and spending their money elsewhere! I used to go to Chipotle ALL the time. Haven't been much in years! Not the same and has gone down hill over the last 5 years.