Clay Hoberecht: Integrity - Pass It On

Collision repair shops often face a moral dilemma: If you disagree with the insurance company on the best way to repair a vehicle to pre-loss condition, do you cave into the insurer’s demands or stand your ground? As the BodyShop Business 2023 Industry Profile notes, 74% of body shops believe they lose business due to insurer steering, so getting on the wrong side of an insurer can be costly. But is it worth the cost of your principles? Clay Hoberecht, owner of Best Body Shop in Wichita, Kansas, doesn’t think so.
Learn more about Clay's views on:
1:00: What's going right and wrong in the collision repair industry
4:20: Biggest challenges facing the industry
5:48: How to build integrity and trust in your shop team
10:34: Hiring outside of the industry and training talent
13:50: Insurer relationships
18:01: How to entice techs into the collision repair industry
@bestbodyshop156
Music Credits:
"Fight Like a Brave," Red Hot Chili Peppers, The Uplift Mofo Party Plan (1987)
"Chase That Song," Cody Jinks, I'm Not the Devil (2016)

[@vehdynam]

Right on ! Well said , he is correct. Thanks for that.