Clean or replace the ink absorber box on a Brother printer - Fix Error 46 on MFC or DCP

How to dismantle a Brother printer to access the ink absorber box for cleaning or replacement.
If you have any other issues with your Brother printer please let me know in comments and I'll do my best to help you :)
Applicable for a number of MFC and DCP models including DCP-J4120DW ; MFC-J4320DW ; MFC-J4410DW ; MFC-J4420DW ; MFC-J4520DW ; MFC-J4510DW ; MFC-J4710DW ; MFC-J4620DW and MFC-J4625DW; MFC-J5320DW
Model in video is a MFC-J4620DW.
Please let me know if it worked for a model other than these, so that I can update this list

[@meeeellar]

Thanks so much for uploading this video. I used it to help guide me through replacing the absorber box on my MFC-J4510DW and i also used another of your videos to get into maintenance and reset the counters. Both videos were great and everything went smoothly.

[@dieterwolter7223]

Suche Absorber voll für Brother MFC-J470 DW Das Zurücksetzen klappt nicht, da es dort keine Hometaste gibt

[@LovesPelicans]

So relieved to see your post - I have the same model, 12 years old but still as good as new except for the "ink absorber near full" message LOL. I am ordering a replacement box but it doesn't come with installation instructions, this video will be invaluable as will your commentary for this model in particular! Thank you!

[@dlongodesign7026]

I bought a new absorber and fixed my MFC-J4420DW following your instructions, thank you soooo much!

[@JoAnnKoester]

Where did you buy your absorber pad? thx

[@cowsongs]

This is a beautifully done video. I disassembled my MFC-J4410DW, removed the ink absorber box, and cleaned everything out, including thoroughly washing out and drying the pads. After reassembly, it works, but the status still says, "Ink Absorber Near Full". I reset the purge and flush counters, and still get that message. Then I found your other video about also clearing the FLSBK and FLSCL counters. THAT did the trick. No more error status. Thank you!

[@AdrieKooijman]

It would be nice if a link to the follow-up video'can be posted!

[@Knowhow1]

kzbin.info/www/bejne/d3-moJ53rLmqrtE

[@wile1coyote]

I just needed to get in far enough to reseat the display panel connector but your vid was perfect. Thanks so much for saving my printer and my time!

[@Jan100Jan]

Brilliant, thanks, solved the problem. Video not always very clear but good enough to do what really matters. Messy business though, with all that ink in the absorber! I got the "absorber full" message afterwards as well, but managed to reset that too. Thanks for posting this, saved me the purchase of a new printer.

[@bartbollen8166]

Was it an easy job to do yourself?

[@jtarte]

Excellent video, I used on MFC-J4410DW, works great, many thanks from Panama

[@DavidCraig1965]

Thanks for your video, great help with an old 2nd hand printer! A little tip for cleaning the 2nd absorber pad at 3:09. I couldn't lift any ink (seemed very dry), so I put a little amount of water on the paper towel and dabbed the pad ... it loosened up the dry ink from the pad. Repeated a few times with wet then dry paper towels and the pad ended up almost ink free.

[@Blu_dude]

Thank you! Just successfully cleaned my ink absorber box and reset purge count on my J4310 DW. I had to follow the alternate instructions (in comments) to get in maintenance mode and then after resetting purge, I had to power off and on to fully clear message. Printer is working great. I could not be more pleased :)

[@wissem.h141]

Could you tell me where I can find the maintenance code ,please ?🙏 my printer is mfc j 245

[@ozzy6707]

How can i purge my brother 240

[@Cars-Pianos]

Thanks for posting this video. I used it to guide me thru disassembly, cleaning, and reassembly of a J4420 printer. The only change I made was to remove the electrical connector that goes to the ink Printer tray in order to remove the tray. The little electrical board is attached to the tray and difficult to remove while trying to remove the tray from the printer. It was much easier to remove the board after the tray was completely removed, everything else worked out well. I was surprised to see how much ink was stored in the tray! Seems like a waste of a lot of expensive ink in that tray!!

[@briankendallRyanandBrian]

thank you for 2 perfect fixes paper jam (also needed a foam piece to get the lever to return) and ink absorber is now clean and no more 5 minute reset every time I want to print.

[@armstronglance]

Thanks for this video!!!! I wondered what was involved. Probably not an easy task for the lay person, but easy for this retired EE. ***I have a brother MFC-J4710DW that's run trouble free for 10-12yrs!!!! I always used the OEM ink, not the cheaper generic water based 3rd party inks. --> Finally my ink absorber got full, and I need my printer back TODAY. So I'll perform the cleaning fix you suggest here. ***Thanks again. PS You have a soothing voice, was a pleasure listening to your video.

[@udoh3948]

Worked perfectly on DCP-J4110DW, the only difference is that there isn't a crew in the part you need to unplug some cables, but the rest is exactly the same. Nice video tutorial

[@Knowhow1]

Thank you! Glad it helped you out :)

[@kenoliver8913]

Just another thank you - I fixed my printer. You've done a good job.

[@boycemontez4962]

Where did you buy a replacement ink absorber? Im having trouble finding one.

[@Knowhow1]

They are hard to find. I cleaned and reused mine.

[@erwinroman4217]

Again, thank you! Btw, your accent and clear annunciation are wonderful.

[@Knowhow1]

Thank you !

[@MarcosKeaney]

Super instructions. Saved us time and money. Appreciate the guide. Thanks.

[@dwalinclawhelm]

Thank you for your tutorial! Was a great help!

[@djcalvin408]

thanks for this! had this printer for over 8 years and worked flawless until recently. i didnt clean the pad, but rather ordered a new one from wallmart for $40. your explanation is very detailed and is extremely helpful! thanks for this video, along with the other on how to reset the ink pad error. thumbs up!

[@Knowhow1]

Thank you! 🙏

[@stephanemallard5992]

Thank you :) I've just fixed my 4410 :)

[@gatorbuilt]

MFC-J4510DW: Thanks for taking the time to produce this video...just some FYI for those trying to clear messages, etc...after removing the 'chip' attached to the absorber box it became apparent that the chip is actually a moisture detector whereby if it is too moist, (i.e. full of ink) then no matter what you do to clear messages, if the felts are wet this will generate the Error 46/Ink Absorber Pad Full error...all the magic keystrokes, number codes or finagling won't clear this error until you address the full pads which I simply removed rinsed under warm water, then let dry and reassembled...Hope this helps someone down the line...Good luck.

[@cowsongs]

That IS helpful, thanks! I am working on mine right now, and I as guessing that's all it was (detecting resistance across two metal points), and that you want those pads to be REALLY dry before you put this all back together.

[@kenoliver8913]

@@cowsongs This suggests an even easier fix. Just leave the contacts unplugged, throw away most of the felt (leave a piece in contact with the ink tubes to stop them clogging), and reseal the box with waterproof tape (eg silicon plumbers'). Sure, somewhere north of 20,000 pages the box is going to overflow and maybe make a mess, but by that time the print heads or feeder will have worn out anyway.

[@manfreddunkel5798]

Thank you!!!!😶The only video which helps me to change the ink absorber! Wonderful!!!!

[@Knowhow1]

I’m so glad it helped you :)

[@wink2tall]

Very helpful video! Thank you!

[@ghostriderghostrider6339]

Thank you ! this video helped me a lot!

[@robinmaas3649]

Thank you very much for sharing this video. It was very helpful!

[@robyrserigraphie5388]

Merci beaucoup pour cette vidéo. Grace à vous je me suis dépassée aujourd'hui et j'en suis très fière. Merci beaucoup 🥰🙏💪

[@gebsdojo]

This worked on my MFC-J4710DW printer! Thank you!!!

[@Lawyer419]

Sehr gutes Video. Very good Video. Thank you very much. I've a MFC4410DW. Since years I'm very happy with it.

[@garyjames365]

No wonder there are so many printers in the landfill.

[@komolgandhar5999]

Thank you! This was so helpful!

[@davidwalesby210]

Brilliant. Excellent instructions relatively easy to follow. Messy. Saved my printer and all my new ink cartridges won't have to go in the bin. One comment is that if one understands that the support arm has a small plastic protuberance at the rear end (back) then gentle levering releases the arm. Otherwise lots of sweat is involved. PS Brother support says only their technicians can do it, Crap.

[@JoeBerman100]

i can't find anywhere that releases the arm when pressed. does anyone have the link to the detailed version of this video? it is so well done, i just want to get past the part about releasing the control arm so i can proceed, thank you

[@davidwalesby210]

I didn't find any detail. I do remember it was a struggle/fiddle particularly putting back. I know its slopy shoulder but i did it with perseverance. However the effort was worth it. I did have to reset the page counter a second time shortly after doing it.

[@Knowhow1]

@JoeBerman100 kzbin.info/www/bejne/qnzcY2mhmJ6Mpc0si=inPHyh1PcqhR1Q8E

[@Knowhow1]

@JoeBerman100 kzbin.info/www/bejne/qnzcY2mhmJ6Mpc0si=inPHyh1PcqhR1Q8E

[@habeichauchda554]

Great, just great explained

[@justinf1343]

Thanks a bunch for sharing. I did experience the issue below, but just ignore the "Machine Error46" message and enter 80 as instructed. 1. Press Home button for 5 seconds. 2. Press blank entry on displayed list for 5 seconds. 3. Entered code *2864 4. "Machine Error46" is displayed. Just ignore the error and proceed to enter 80. The machine will enter maintenance mode and you can then perform the purge.

[@dumitrescucr]

Thanks , it works For sealing I use an iron and a new plastic wrap putting a baking paper between the iron and the plastic

[@Knowhow1]

This is a great idea and is much more aesthetically pleasing than the tape!

[@two-a-day130]

Thank you for this very useful video!

[@knackeredrovers]

Brilliant. Many thanks.

[@MatthewHunter-ry9py]

Thankyou. That was a great help.

[@team6techs777]

Thank you very much!!!!

[@bernardpoole1994]

Thanks for really great video! 👍

[@juliantolley2191]

Great video that answered whether there were any other counters that needed to be cleared. I have cleaned the absorber, reset purge and then restarted to be met with Ink Absorber near full. I then saw your video and cleared the black and colour flush counters. Unfortunately I still get the ink absorber near full message. Is there anything else I should be addressing.

[@mr.a8315]

This video enabled me to clean the ink absorber pad(s) and re-assemble properly. Afterwards, the printer (model Brother MFC-J4120DW) still reported the error message for ink pad full. But I entered the printer's maintenance mode using the info in your other video - *(Fix Ink Absorber Pad Full - Reset the PURGE and FLUSH Counter on Brother Printer (Error 46)* - and after resetting BOTH the 'purge' and 'flush' counters... my printer then was working fine! Has been for a few weeks now since the DIY repair. Thank you so very much for your great videos / demos. Do you have a Paypal or Patreon? Love from Scotland. :D ♥

[@Knowhow1]

I’m so glad my videos helped you ! It’s been a while since I’ve made a video so please let me know if there’s anything you need tips on -! PayPal’s qldtrade1 or [e-mail] ..

[@mr.a8315]

​ @Know-how Thank you very much! I've a couple of Brother machines with blocked nozzle probs. I tried the syringe / cleaning fluid / print head cleaning method.. but immediately afterwards the machine will only print black, anything of colour is coming out completely blank. I think maybe I've burst ink tubes(?) I've yet to try printing with again, I moved on to a different machine. (all Brothers) I've also got a Brother J5720-DW, practically brand new with blocked colour nozzles. :'( I guess I'll try syringe clean method on that next. And be extremely gentle pumping the cleaning fluid through. Thank you again for your time. Have made a Paypal payment for your help. :D ♥

[@Knowhow1]

I’m going to make a vid next on manually cleaning the print head and nozzles. When you used the syringe method, did you use distilled water or isopropyl alcohol ? Did you let it sit for a good 5/10 mins to absorb ? Check the print head itself is clean too~ dampen a folded paper towel and move the print head onto it (unplug the printer mid-print so you can freely move the print head). Let it sit on the towel for a while (at least 15mins) then move it over the towel a number of times.

[@Knowhow1]

@@mr.a8315 and thank you so much for the donation! I truly appreciate that and am so grateful 🙏🙏🙏

[@mr.a8315]

@@Knowhow1 The cleaning kit was a product from 'Printhead Hospital'. The cleaning fluid tub lists no ingredients, just safe 'safe effective formulation for use with all water based printer inks. Bought online, the listing said was suitable for Brothers and others. I'll try that advice with checking the print head itself too, many thanks! :)

[@damiang.263]

Thank you for the video! Much appreciate!!! regards

[@kiptanner]

Thanks. This is great.

[@tricosteryl]

Thank you for saving me :)

[@ROL3517]

Helped to open my brother mfc-j5320dw :) thanks

[@boehseronkel9614]

Danke jetzt läuft mein Drucker wieder ohne Probleme.

[@bernyvanderven5387]

Thank you very much👍

[@markfarrell6810]

Great video. Just as a point, the left (small) pad can become swollen from absorbing too much ink and cause smearing on the print head. I was able to reach it without disassembly and pat it with a paper towel slightly damp with diluted Windex. (about 10:1 Water:Windex), repeating until the pad was almost ink free. (I found it amazing, how much ink it can hold.) Disclaimer: Using any kind of solvent is not recommended by the manufacturer, so use it at your own risk. I've found that diluted Windex appears to be safe for all printers I've owned. HP 560/C HP 990/C Epson Workforce 600 Brother MFC-J4420DW (current printer) Make sure it is diluted and allow the sponge pad to dry before operating the printer. You can accelerate the process by blotting it with a paper towel moistened with distilled water a few times, then use a dry paper towel. Note: I have not attempted to use this solution to purge the heads on any printer. I have used it to surface clean the print head jets. Remember, the key word is blotting, avoid any forceful wiping.

[@valerieheed2471]

thanks so much. it works now

[@robertthomas3067]

Thank you for a very informative and well presented video. I have an older Brother MFC 290 C which is a marvellous machine and has served me well for many years. However it has just thrown up an “error 50” message. An on-line search informed me that it may have a foreign object (paper clip, staple or a piece of paper stuck somewhere in the works. I followed your instructions as to how to get the top cover and the glass plate up so I had a clear view of the rollers, print head, rails etc however I found nothing. Could it be that the ink absorber box is full? If that is a possibility are there any videos that you know of that would show me how to get at it on my MFC-290-C? Any help would be greatly appreciated. Many thanks. Rob

[@TeacherMM]

Thank you 😊

[@martinap5001]

Great! May i change the pad of my Brother MFC J 5320DW in the same way? I ordered a new pad but i have to change it myself.

[@elbrover]

thakyou! Very useful video!

[@jonseiberlich-wheeler7115]

Thank you so much!

[@Textdotnet]

Thank you very much

[@apfelmus7851]

Thanks a lot for that video, great explanation and very easy to follow. Unfortunately I still am unable to print. I tried cleaning the Ink Absorber Box, resetting the purge and flush count and I also left it unplugged for half an hour to turn it back on afterwards, as you reccomended in the comment section, but I still see the status "Ink Absorber full". Do you have any advice on what I can do/what could be the problem? And would you think it makes sense to buy a new ink absorber box, to see if maybe it just won't accept my freshly recycled one :)? Thanks again, you videos are supergreat!

[@Knowhow1]

A few people have had this happen and said the error cleared after a day or two.

[@michaelgreen1071]

Great help, thank you Unfortunately my MFC-J6930DW (with it's ink absorber saturated) is constructed significantly differently, so removing the scanner cover does not seem to be as easy as "pushing away from you", the scan cover arm is also a bit more tricky to unclip. In the MFC-J9630DW the ink absorber box is accessed from the bottom, it's a rectangular box held in by two screws, thus easy to remove. However, the problem on mine is the 'ink absorber pad' under the cartridges and it's 'wick' that descends through the bottom of the printer into the 'ink absorber box' It's become saturated after many attempts to fix 'smudged ink' by using the clean printheads maintenance routine. While I can remove the 'ink absorber box' from below... getting inside the machine to access the 'ink absorber pad & it's wick' is proving probematic!

[@annanderson4251]

I'm having this issue exactly on my 6930 as well. Did you ever fix yours? If so, any tips?

[@Plaagfluit]

I had this issue aswell on my dcp printer, it was an issue until I noticed how to do it. It won't come off right away like you see in the video but you need to put a bit of pressure at the bottom of the handle, there's some kind of tab there that wipp make it a lot easier to get out.

[@keiserren]

Thank you!

[@markmorris6325]

Great video thanks. Is this the ONLY ink absorber in the MFC-J4620DW printer?

[@urideemer4333]

Hello there,Thanks for the video. My pads are drying so I have as of now not reassembled....however I located a service manual for this model MFCJ4620DW and when one reaches the waste Ink absorber box (BTW that's Brother PN : LET 43300 on the assembly ) the instructions are not to remove the chip but instead to follow the wiring from the chip back to the circuit board ( about 7 inches ) and disconnect it there not at the absorber box. P.S. My box's felt was swimming in "waste ink". Also in case anyone else tried to pull on the plug from the circuit board for the ribbon cable....the plug stays on the board just gently lift the cable and it slips out.....

[@lydiaclark5552]

How do you clear the "cover is open" prompt in maintenance mode?

[@suslojen]

Will this work on a Mfc - j475DW model?

[@ddowning09]

thank you! Just cleaned the absorber on my 10-yo J4510 -- it sure was full! great video (though a little more video detail on unplugging the *6* plugs on the wiring harness would have been helpful. However, I reset the Purge and Flush counters per your other video, reconnected my wifi, and printed a test page...and right after it printed, again got the "Ink Absorber nearly full" msg -- same as before (even after rebooting the printer). Was not expecting that! Might I have a faulty detection circuit? Will have to see what happens next...

[@ddowning09]

...or perhaps the pad at the detector was not dry enough when i put it back in?

[@parusogtz]

Gracias muy bien explicado

[@heikebaumann5239]

danke für das Video!

[@bartbollen8166]

Do you have to replace the flushing box also or is that the same thing as the ink absorber box??

[@JoAnnKoester]

MFC-J4420DW. A very (un)helpful Brother chat tech was trying to help me with a print heads cleaning issue. She actually led me into the maintenance Purge mode and emptied my brand new ink tanks. I think she realized what she had done, ordered new inks and quickly signed off. Anyhoo... I've got a full absorber pad. How do you know if the plastic tray needs to be replaced? What kind of tape did you use to close the felts pad case? Do you have to protect the printer heads in any way? I think I could make the repair easily enough if I could just plug in a new part.

[@kateylittle8223]

I have used this Video for the second time today to clean out my mfc4620dw. The first time I used it all went well, but today the maintenance screen just bleeps when I try and press anything, and it won’t even let me turn the printer off or exit the menu. Any ideas of what I can do?

[@davidf.whitfield8835]

Thank you...

[@ragupathiramasamy]

Thanks much for this video. I’m keep getting blank pages now, I’m seeing no error codes, I did clean the auto head cleaning and manual clean as well but no luck… Can you please share if you have an idea to fix the blank pages?

[@Knowhow1]

Is there any ink at all on the page or completely blank ? You may need to dismantle again and make sure all the wires, and tubing are connected properly. You could try a power purge, but it sounds more like a connection was missed on installation : kzbin.info/www/bejne/hl7TiX2KqdGefK8

[@user-vd4lv6vg4y]

i have a brother DCP 720DW which was working fine until a few days ago but as the printer was not printing cyan and yellow properly, i ran ink cleaning a few times and while printing, it suddenly started leaking ink from below the ink tank location..suddenly all my ink started oozing out and drained most of my ink within few minutes. . the printer is still working / printing but am afraid to fill up the ink again as it might be messy .. could it be a full ink absorber box or maybe something inside is broken ?

[@franciscogallego1155]

Hello I have a problem. Take out the sponge, clean the sensor. But the alert message does not allow me to access the menu. Do you know how I can solve it?

[@user-lo7me3dy1g]

Hi I have followed your instructions which were great, however restarting my printer I am getting the error stating that “My Cover is Open’ even though it is not. So I do not know how to fix this. I have fulled the machine apart and rechecked that I put everything back together correctly and it all fits correctly. Is this something that I have broken in the process?

[@EKAmsterdam]

After I cleaned the ink absorber as your video shows and put everything back I still get the message ink absorber is full and I can't activate the Home button, it doesn't light up. I have a Brother DCP-J4110DW Have you any advice how I can activate the Home button to get further?

[@nanihartono7001]

Hello, do you have tutorial for MFC-6910DW? Local Brother service center refuse to do service on discontinued products. Product still works fine, it's not necessary to change to a new printer. just need to replace the ink absorber.. Thanks.

[@wissem.h141]

Thank youuuu very much , but please could you show where I can find the maintenance code 🙏 ? My printer is brother mfc j 245

[@lgsonnie]

Very helpful and informative video . But is very important to show how to reset the printer on the same video. not everyone is tech savvy even on the most basic things

[@hansiesma16]

Hi Know How, I've just finished dismantling my MFC-J4610DW (yay but eeeeek) and am ready to wash the ink pads. I wondered about the re-taping down of the plastic. I see that a section of the plastic is full of holes so presumably the holes need to remain untaped? And what to use for taping the rest - cellotape? 🙏

[@Knowhow1]

Electrical or duct tape would work, or masking tape. I wouldn’t think cellotape would have enough grip on the plastic and might come apart. Only tape the edges down, and any tears. Try to leave the breather holes untaped as much as you can :)

[@hansiesma16]

@@Knowhow1 Thank you very much.

[@joshuarobinson2314]

I'm trying this on a Brother MFC-J5720DW. Everything is the same until 1:30 in the video (except I have 8 wiring connectors to remove, not just the 4). I can't get the scanner cover off. This model has a rear paper feeder which seems to be getting in the way. It doesn't allow the scanner cover to lift up vertical. I applied considerable force and the left side popped out but the right still wont come off. Any tips?

[@jslewis145]

Probably to late for you but might help someone else reading this. While working on my J885dw I removed all visible screws and still couldn't get cover to budge. I found that by removing ALL doors (ink cartridges, rear paper feed etc) cover came of easily.

[@gimom07]

How do you access maintenance mode?

[@upexapatel5292]

Can you do video for mfc-j6920dw

[@franhughes5840]

his is beyond me. Where might I get repair done in NE Florida? Thank you.

[@Omsisfordahomies]

I love you

[@petertoft3441]

On machine J4510DW having replaced the absorber box the casing under the scanner was difficult to reassemble and although I did manage to fit all the screws and everything seems ok when fitting the scanner assy. less support arm the scanner remains partially open and prevents the scanner from operating with code 30 showing. The new absorber box appears to be identical to the one removed. My support arm is all plastic unlike yours in the video and I still cannot get it to install correctly Any suggestions please.

[@Knowhow1]

Take a look at my video of installing the scanner support arm, and see if it helps. kzbin.info/www/bejne/qnzcY2mhmJ6Mpc0

[@petertoft3441]

I have replaced the absorber pad as per your video but cannot see how install the support arm correctly. Can you advise how to find your video on this item

[@Knowhow1]

sure thing - kzbin.info/www/bejne/qnzcY2mhmJ6Mpc0 - I hope this helps

[@brakeman1000]

My MFC40DW seems tobe duffereny tiyour video Different No's of screws,no tag holdeing ribbon,different scanner prop and i am stuck. Have got scanner off but don't seem to be able to get any further. Please advize?

[@JoeBerman100]

i can't find the tab on the back of the control arm, so i can't pull it towards me,,could i please get a link for the more detailed version? thank you

[@Knowhow1]

kzbin.info/www/bejne/qnzcY2mhmJ6Mpc0si=inPHyh1PcqhR1Q8E

[@kerryparkes1375]

Could I get some help with my DCP-J4120DW please

[@Andmicky]

Thanks for the videos. I used them to replace the ink absorber on my MFC-J4510DW. I reset the purge and print colour and black. However, I still have the message coming up "Ink Absorber Nearly Full" . Can this be cleared? Many thanks for any help. Mike

[@Knowhow1]

Michael Aldworth the message will usually go away after a few prints, but did you also reset the flush count? Rest that too by going through the same steps as the purge count. kzbin.info/www/bejne/d3-moJ53rLmqrtE If error msg is still there, try doing a hard start- Try unplugging the printer for 10 mins, then plug back in while holding down the power button. Keep the button down until it’s finished start up, snd the Home Screen is displayed.

[@Andmicky]

@@Knowhow1 thanks for quick reply. Yes I did the flush as per your other video. Will try your suggestion. Thank you. Mike

[@MikeandMandy]

Okay, I followed your instructions and was able to install a new ink absorber pad and get everything reconnected, then followed your other video to reset the purge and BK/Color counters. I fired it up an printed a double-sided page right away and it worked perfectly. But the second page I went to print got jammed. I pulled it out but now the printer continually says "paper jam front/rear,: and even after I check the paper tray, under the scanner cover, and the rear, finding no paper (not even small tears), the paper jam error won't go away. What could I have done? the paper that jammed did not have a tear in it, it came out complete. Help!

[@Knowhow1]

You might need it slowly dismantle it again and thoroughly check for any debris or tiny paper pieces in the top end of the printer and paper feed. First check there’s nothing behind the print head- move the print head to the centre by pressing the x / cancel or stop / exit button. Turn off and unplug power at the wall. See if there’s any visible obstructions / paper / staples / hard ink residue behind the print head- move it slightly if you need to. Plug in and turn back on and hopefully the error is gone. If not, take apart and have a very thorough check if anything became in the paper feed areas while you had dismantled it for the ink absorber

[@najelb6707]

Thanks for knowledge sharing. is this 2783 to purge the counter is also valid for MFC-J4320DW. Otherwise do you have the right code thanks again

[@Knowhow1]

Yes the code should work the same for the j4320dw.

[@najelb6707]

@@Knowhow1 no it doesn’t work for me

[@Knowhow1]

@@najelb6707 have you entered 80 to access the purge menu and you are in the menu where you can select purge ? If you have your sound turned down you won’t hear the beep so go back into that menu and select purge again to see if the count has reset to 00000

[@paulgosselin1089]

HOW DO YOUCLEAN MFC255CWINK TANK

[@m.e.1040]

Hello, how to remove the support arm? I don´t find the more detailed video, if available.

[@Knowhow1]

Sure thing - kzbin.info/www/bejne/qnzcY2mhmJ6Mpc0

[@m.e.1040]

@@Knowhow1 Many Thanks!!

[@mirnahallak5713]

How to replace on a Brother MFC-J5830DW thanks

[@moin1327]

Hello, my printer doesn't turn on, is there way to check power fuse in 4120dw model?

[@Knowhow1]

Hi - did it stop powering on after a windows update? Did you have any error message before this stopped working ? Try this - unplug the power cable for 1 min, remove the paper tray and hold down the on/off button while plugging the power cable back in. Keep holding the on/off button for at least 30 secs. It might need a firmware update. Let me know how you go.

[@moin1327]

@@Knowhow1 thanks. I try this and will let you know.

[@jackpetit6418]

Bonjour , pourriez vous m'indiquer le code erreur qui correspond au remplacement de l'absorbeur d'encre merci beaucoup

[@TelstarTAK]

Unfortunately when I pulled the data cable up, I discovered it was soldered to the circuit board so my printer is now trash.

[@MikeM2000]

Sorry, but I am not exactly sure where this "chip" at the ink absorber is. Didn't see anything fall when I took the asorber off. Also should the absorber clip into anything unfortunately mine was dislodged already when I opened the printer up. Great video, just waiting for the pads to dry thoroughly. Probably put it back together tomorrow. Many thanks for taking the time to explain to "dummies" like me.

[@Knowhow1]

The chip is shown at 2:28 of the video - it's at the front of the box. The absorber box has plastic clips that should easily clip into place. Check to see if there's any white plastic pieces around or on the absorber which show signs of being snapped or broken since yours was already dislodged. Good luck and let me know if you need anything else

[@MikeM2000]

@@Knowhow1 I never did find the chip however when I put it all back together again it seems to be working ok. Then I found that one of the colours was empty. Just waiting for new supplies to arrive and go through all the maintenance jobs that you have very kindly provided videos for and get it all up back up and running. Do you think there may be two versions of this printer and one is without a chip? Could it be that that chip may have been causing too many errors? Again many thanks for providing the info. Mike

[@MikeM2000]

@@Knowhow1 One thing I did notice though was the absorber pads were in three layers. The two bottom ones were about the same thickness as shown in your video. then there was a much thicker (half inch) third pad that went on the very top. This pad only had a very minor build-up of ink so I left that one alone. When the ink arrives I will see how I get on.

[@frankieho2328]

can we use 2200w hair dryer to solve it?

[@Knowhow1]

Any hairdryer, just be careful not to burn it, or blow it out of shape too much

[@urideemer4333]

Hello there, after cleaning the absorber pad and reassembling going into maintenance mode still showing Absorber pad full , I enter code 46 and what shows is EXPORT TO CARD. Using the up arrow gives options import from card and Import all. ???? any clue as to how to get back to where I need to be in maintenance mode? Thanks.

[@Knowhow1]

It sounds like you’re entering 46 as the function code instead of 80. Try entering maintenance mode again and the steps for clearing purge and flush counts

[@Knowhow1]

Follow the steps in this video - kzbin.info/www/bejne/d3-moJ53rLmqrtE

[@urideemer4333]

@@Knowhow1 as Homer Simpson might say...DOAH! Could have been as you said, I did find another procedure in the service manual , perhaps it is the same as the one you provided..... any way I posted the Brother procedure from the manual as it may help others like me. Now I have a headache. Thanks again my printer is up and running. For those that adventurous amateur printer repair folk that make it here - a link to the brother service manual - I downloaded this and ran an anti virus scan and it came out clean....check yourselves if you go and get it !! kupdf.net/download/brother-mfc-j4625dw-service-manual_596e5313dc0d602f66a88e7f_pdf#

[@sr9253]

I don’t know how to take off the support arm.

[@willemstreutgers1154]

I have a DCP-J4110DW. and cleaned the absorber following your excellent video.but i still get the error46 code.how can i remove that?

[@Knowhow1]

Did you reset the purge and flush counters ? If you have, shut down the printer and unplug for around 10-15 minutes and then power back on. It can take up to a couple of days for the message to resolve, but you should still be able to use the printer.