Cold Shutdown: All Frozen up in the Cold!

[@wubbsy]

Yeah I think it’s pretty simple. The LP-E6P is designed to allow higher power draw (up to 6A) which would tell me that the R5II probably has a higher power draw or at least higher power draw spikes. Lithium batteries don’t really like being used in the cold, especially when you wanna pull high current. The voltage drops rapidly which in turn would signal the camera that the battery is at a lower percentage than it actually is. There’s a reason why, for example drone batteries often have build in heating to keep the battery from behaving like this and causing a drone crash. Keep the Batteries warm. This is also a problem with other cameras in extreme cold where you pretty much have to only swap in the battery if you actually want to take a picture.

[@77dris]

I'd bet you are right

[@OrdinaryFilmmaker]

I'm sure they can make some code changes to increase or reduce tolerances as required. I tried in -4 and no issues.

[@jamesmiles6663]

Sounds right. Maybe it is the lens you use. If you are using a large lens maybe it requires more current.

[@Trespas]

@OrdinaryFilmmaker That -4 isn't so low that it would or rather should cause issues, so it really is worrying if people are having problems even close to those temps. I'd expect more battery issues when temps drop to below -10c, which is common in the north, and more when in the -20c and lower temps. The older R series work just fine in something like -25c, except the display gets quite slow. I've seen people use lens heater bands or even hand warmers to keep the batteries warmer. The usb-c powered heater bands are great for this. In extreme weather I keep a heater in my bag with a power bank to keep the batteries going.

[@benandrenjrheim8553]

I was out 3 days in frozen weather from 0 to -3 celcius for hours each day ... Used bg-20 2xlp-e6p battery and rf600mm f/4 and rf24-70mm f/2.8 and did not have any issues at all.

[@OrdinaryFilmmaker]

Thanks for the feedback

[@mikesoegtrop]

I had the same problem shooting the R5 Mark 2 on a cold morning 4degrees Celsius in Toronto. I was using RF 200-800. I replaced the battery with a warm one and no problem after. I thought I had forgotten to charge the battery. I was surprised that recharge only lasted several minutes. Thought there was something wrong with my battery charger. Makes sense now.

[@mikede2464]

Freezing temperatures will increase battery drain and decrease the efficiency of any lithium ion battery compared to higher temps. If you are shooting at or below freezing and the battery also drops to at-or-below freezing, expect any lithium ion battery to have greatly reduced lifespan. Take multiple batteries in such a situation, and keep the unused batteries in your pocket.

[@OrdinaryFilmmaker]

While true, many are reporting the issue well above freezing like this example of being 4-7C. I sense the camera is over reacting. The R5 ii also cols a lot quicker due to the heat pipes...

[@illegalalien6542]

Well, I mean it's a well established fact at this point that lithium ion batteries are more susceptible to rapid/extreme temperature change. And you would think after all the advancements in weather sealing technology on camera bodies and lenses they would've considered temperature regulation of some sort by now, given how much money they are charging consumers.

[@Talon97]

Finally, someone gets it...

[@ClicPlus]

I had this happen to me a few times and it wasn’t even cold… I was indoors… so it might accelerated with the cold or happen more often. I really thought the grip had lost connection or something… with a few on/off switching, the camera worked well. No problems with the R1, but again, not the same batteries…

[@boundaryscience]

Canon shooters: "This is unacceptable." Sony shooters: "Ahhh. Memories."

[@AndiusTeijgeler]

Could it be that usage of the camera produces heat, while having it in sleeping mode it cools down further.

[@OrdinaryFilmmaker]

We are not talking about extreme temperatures where the material science comes into play. We are talking about 4-7 degrees which should not be a problem. Once the temperatures drop below -5C, keeping your gear warm, batteries warm has a larger role.

[@adhi_atma]

Isnt it pretty common? cold battery might not operating properly. Thats why you need to keep your battery warm. You might let the camera in freeze . But your spare battery should stay warm or at least in room temperature

[@OrdinaryFilmmaker]

Always a good approach

[@Comalv]

Not for professional cameras in the last 15 years or so. I've shot with DSLRs below freezing temperature (down to -25C) in Sweden for years and, more recently, in Iceland with mirrorless cameras and had no problems whatsoever without using any equipment-related heating device. At very low temperatures batteries can last a lot less, that's true (at least in theory, I haven't noticed any duration drop worth mentioning), but a professional camera should not turn itself off and misread charge levels. My experience is not with Canon cameras/batteries, but it shouldn't really matter with tech available in 2024.

[@larsmikphotography8549]

Had the same experience as Silas, shooting in Denmark too. The other day I was shooting from a cold car in -4 degrees celsius, I stopped and was shooting outside for 5 min in the cold, and after a Lenz change I couldn't power on the camera! No warnings at all just black screen. After a lot of on/off i left it on for some minutes and suddenly it came alive, but everything was reacting in a kind of slow motion when i changed the settings. Heated the camera up in the car and then it worked perfect. Shooting with the normal camera grip (No cooling) LP-E6P batteries and EF 500 mm f4 mkII. I still own the R5 and the pictures are a lot sharper in MkI than MKII can provide.

[@christophercarlimages9003]

Leave it to Canon to skimp on battery power...

[@jamesburne3893]

@christophercarlimages9003 Haha even you wouldn't miss a chance to troll Canon even with this subject. Maybe take a break and lighten up sometime. And liking your own comment is not a good look either. Here I'll donate you another like so you have two now.

[@richardpill8322]

I’m not surprised as it’s not a pro level camera, I would expect the cameras that use the larger battery to perform better, such as the R1, R3, 1DX series, etc.

[@OrdinaryFilmmaker]

It's common for the first few firmware updates to iron out the many bugs unresolved by release. I;d be surprised if this issue wasn't fixed before Christmas.

[@ncbmx64]

Had the exact same thing happen to me photographing a football game last week

[@damienburnat7587]

I have this issue. I am shooting a lot of ice skating. There is some way to avoid it keeping your battery warm.

[@BEYONDIMAGES-AI]

What can I say, might be a faulty batch or the internal settings. I shot in freezing temp for two full days so cold even with gloves your fingers freeze and both R5 M2 worked Flawless.

[@RajeshSingh-wv4ui]

I had the same issue in Churchill MB. I tried multiple battery and was running the latest software . It was always in the morning and it got better as the day went along.

[@OrdinaryFilmmaker]

I think the thermal management code needs some adjustment, but perhaps keeping the batteries warm before use might help.

[@WernerBirdNature]

Hi Simon, last Friday during my first day using the R5ii in a kingfisher hide (outside temp clearly below 5 degC), my 3660 images were interrupted by 2 odd freezes: I had taken my eye off the EVF, so it switched to the LCD .. when wanting to resume shooting, the LCD kept updating (at least the level indicator, brightness was set pretty low) .. but I couldn't switch to the EVF and no buttons would react, even switching it off didn't turn of the LCD activity 🙈 Obviously the battery-removal trick was able to return it back to normal operation. Smells like something to be fixed in a next fw.

[@JohnDoranski]

Too funny in that my R5M2 just will not turn off. I was out in about 36-degree temp just the other day. No issue with turning off, because mine never turns off - even in the off position - eats batteries within two hours without even taking a shot.

[@benjaminmellish]

I live in Finnish Lapland and tomorrow I have a shoot in -15. Let's see if the R5 Mark ii works throughout the shoot! My main issue with the R5 Mark ii is the IBIS. It doesn't stop jittering when IS mode is turned on in video, it also does it in photo but not as much.

[@BattleCow]

Looks like a design flaw of the lp-e6p. I will wait for the lp-e6p rev 2.0. thank you all for beta testing.

[@planetfun85]

And canon r5 mk3

[@BattleCow]

@planetfun85 5 years waiting ? No thanks.

[@rjLlex]

Hmmm... My Canon 5D4 worked almost perfectly (previous winter) after 2 hours an -35C (minus thirty fife celsius). Only focus ring on 24-70 was much tighter that it should be, so it made me focus manually. The camera was little less frosty than camera on this video's thumbnail. There is less moving parts in mirrorless cameras. It should be comparable tough. But there is too much evidences that it is not.

[@robertatwell7615]

Simon, The price for a US warranty Canon R5 brand new is currently $2499 from an authorized dealer via Canon Price Watch. I wish that Canon would let their dealers sell the older models at what they are willing to sell them for. I think that in the US we are going to see a normal Black Friday but because we are facing a December 20 Federal Government Shutdown with an Administration change on 20 January I am anticipating a cautious Holiday Shopping Season. If a shutdown is imminent I suspect that most appointees will be taking paid terminal leave and I suspect that other Federal Government employees are going to use everyday of vacation and sick leave available to tide them over. The result is that overall spending for the holiday season here this year appears to be looking as if it’s being over seen by the Grinch and Ebenezer Scrooge out of caution and due diligence with regards to debt in the new year. Personally, I think that we should be looking at the pre-tariff bargains. All the best.

[@chik0240]

I have a feeling it's due to something related to thermal expansion, maybe the contact pins for the batteries get shrinked and some arn't thaving enough springiness to keep it in contact with the batteries?

[@benthompson9717]

Why does one battery stay at full charge while the other drain? Don't they work in parallel?

[@musicman8942]

I wonder if humidity had something to do with the problem? More humid and more resistance on the contacts due to condensation? I know the cameras are touted as weather-sealed but how sealed is the door to the battery compartment?

[@cillin4821]

R5 mk ii still not available in Ireland once initial stock sold

[@planetfun85]

We will find out when the Canon R5 Mark III will be launched.

[@cathco9]

Live for Black Friday! But, why so early? We'll all still be sleepy from dinner. Perhaps 9am for next time. See you on Friday!

[@dennismwallentin296]

Randomly error experiences suggest that there probable are bug(s) in the software. It's common that the market is the beta testers. Maybe that the price that comes with being early adopters.

[@OrdinaryFilmmaker]

The leading edge is often referred to as the bleeding edge. First adopters are more like beta testers ;)

[@mdoohan87]

Where can we see your films that you created!?

[@flexfashionmagazine2585]

Have you experienced any flash sync issues with the mark ii? I have. Some images are only partly lit (vertically). I’m curious to hear your thoughts on this topic.

[@RayValdezPhotography]

what shutter?

[@JohnDrummondPhoto]

Sounds like you used too high a shutter speed that didn't synch with the flash.

[@tara6664]

I had the battery warning on my R5 with the battery grip after it had been on the camera over a year and never taken off. This was happening almost all the time . I took the battery grip off and notice a clear oil like substance on the grip main contacts and cleaned it off and have never had a problem since . Where that oily stuff came from I can only think something canon puts on the contacts to keep oxidization down ?

[@musicman8942]

If it was a contact preservative I don''t think it would last a year. Caig deoxit doesn't last that long. How were the batteries in the grip? They may have leaked.

[@tara6664]

@@musicman8942 I changed batteries and made no difference till I cleaned the oily stuff off the grip contacts and was night and day . As a heavy equipment mechanic and working with electronics I am sure I know a little about electrical . Why that clear oil substance was there I am not sure . And batteries were dry and not leaking and I still use them .

[@musicman8942]

@@tara6664 Good to hear the batteries are okay. I've had all kinds of batteries leak ion the weirdest ways.

[@antoniodias7858]

In these regards the best one is the OM1 câmera....

[@stemyetrucker]

Off subject I wish Canon would sort the awefull Canon connect App

[@davidfitzpatrick7399]

Was he using it inside the camera? I will be outside doing Santa pictures in -22 C, guess I'll find out and hockey pictures tonight in a arena. See what issues I get? A few weeks ago I took 1100 pictures inside arena and no issue just burn the battery down. I had only one battery and I was shooting pre photos as I was catching the goalie.

[@arnolttbromanskie9733]

OMG after the over heating comes now under cooling 😢 however I did not encounter this issue yet at temperature just about freezing without grip and firmware 1.0.1

[@OrdinaryFilmmaker]

I know... This should help elevate the priority and see it too fixed in firmware like overheating in the Mark 1.

[@normanwatson9056]

This battery error has been happening to me in Scotland the past 2 months, I solve the issue with keeping the batteries in my pocket! When the warning comes on I swap with the battery one in my pocket! It’ll work until the battery gets cold due to the camera being in sleep mode! Luckily I have 3 batteries! This is temperatures around 3C or lower!

[@OrdinaryFilmmaker]

Thanks for the information. Perhaps me using new batteries each time is why I didn't have an issue as the batteries were - in my pocket before using them. Still, 4-7C should not produce this issue.

[@matteugenio]

I’m sure a firmware update will fix this issue in no time…

[@OrdinaryFilmmaker]

Same here.

[@jean-philippeperetti8463]

In cold temperatures, anything electronics, any batteries, will be affected somewhat.

[@pal54321]

Bring the camera back

[@scottrogers2831]

Uh Oh from here in Chilly Michigan

[@christianwenglorz7349]

It´s really crazy to see when a new camera is introduced after years of development and testing only to show up with a lot of different issues and you have to wait firmware update after firmware update to get these addressed. The weirdest thing to me is that there are a lot of small hick ups which sometimes can´t be replicated.

[@docsavage1234]

Suspect it's not just the cold, I have an R5ii kept in a bag in aeroplane mode at around 17 degrees C. I switch it on and battery shows as drained. Put in charger its around 60%. Suspect there is an issue with how it reads the battery rather than the temperature.

[@OrdinaryFilmmaker]

Thanks Doc Savage. That's helpful informaiton.

[@pierreblattner4527]

Haha, vive Canon!!

[@mbismbismb]

seems like sony marketing was doing bad publicity to rhe r5ii haha maybe paying other to spread this kind of cheap news

[@Dobbs65]

Yeah there's a lot of Canon Conspiracy haters out there...