McDonald's Employee Training Video - Doing Whatever It Takes! (1992)

Noted customer service expert, Michael Jordan lends his know-how to the team at McDonald's, as he equates his skills on the basketball court to serving fast food.
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[@matthewscott1091]

“They aren’t just fans, they’re my customers.” A multi-millionaire athlete telling minimum wage fast food workers he’s just like them! 😂👍🏼

[@princessmarlena1359]

Matthew Scott ah you beat me to it! 🤣

[@derp8575]

McDonald's probably paid him millions just for his 30 seconds of dialog.

[@jmitterii2]

I'm fairly sure it was a nice size check. I worked for some telephone and cell phone companies as well as a utility company... all the firms literally buy various famous sports players, actors, comedians, musicians etc. to give speeches for supervisor, manager, executive live speeches, performances, and to have dinner with everyone, or to make videos for training or annual company reviews for the underlings to watch. They'll brag how much money it cost them to retain some of them. It's usually in the realm of six figures, but can be 9 figures. Full endorsements (for ads) are much bigger in the tens of millions usually. I can't blame these famous people for doing it... making a series of lifetime incomes from several billion dollar companies. There's many reasons why they're super rich. At the same time, we should realize why they're doing it, not because they "LOVE" the whatever is being sold or offered or how the company treats their employees and customers. They're doing it for the money honey! They're hustling. And laughing their ass off all the way to the bank. I suspect some of them are nervous though having some of these videos and possible home videos going on the internet. They can say some really creepy stuff, particularly at a party trashed off their ass. Stuff I'm sure they don't want out... might bust up their gravy train.

[@ConsumerTimeCapsule]

MJ probably filmed some commercials at the same time, too.

[@ahd1095]

Mjs customers paid his salary

[@jgroenveld1268]

1:51 "Says what feels natural, but say it with a warm sincere smile" "What the hell do you want?" *smiles*

[@ConsumerTimeCapsule]

Hilarious.

[@devonterobinson7925]

This comment is golden 😂

[@redbeard3946]

"Bitch leave now"

[@Farrell0208]

😂😂😂😂😂🤣🤣🤣

[@johnbundner]

Quit taking and order some damn food now!

[@howardsternisbatman]

This pandemics got me down to watching 1992 McDonald's training videos. I've already been through Blockbuster...

[@chrisrhinehart45]

Fuck yea

[@MrRandomReviews]

you need to watch the wendys grillz skillz next....its my favorite so far

[@mysharona6754]

I started with Blockbuster too 😂

[@zapbrannigannn]

Burger King!!

[@guccideltaco]

The Old Country Buffet meat carving video is iconic.

[@davidw.7275]

"Your customers want more than just quick service with a smile." Michael...that's all I want.

[@ConsumerTimeCapsule]

Haha. So true.

[@AlphaCentauri82]

100%

[@CaptainSpalding72]

I dont need a best friend. I just need good service without some drooling retard to fuck up the order.

[@CaptainSpalding72]

Good Christ.. what in hell does it matter how you say hello???

[@CaptainSpalding72]

Plot twist. Jim got all the females pregnant.

[@MerkinMuffly]

MJ: I make 60 million a year playing basketball and in endorsements, you flip burgers for $3.25 an hour but our jobs aren't that different.

[@danielsuarez9851]

LMAO

[@steeltownbrown52]

There's a story where a homeless guy asked Charles Barkley for some change. Barkley gave him $5 bucks, then Jordan says to Charles "If he could ask that, then can also ask "Welcome to McDonald's, how may I help you"?".

[@Jreiles75]

Hey this was filmed in 1991. The minimum wage was 4.25 then. lol

[@ML-ib3oq]

This should been in the last dance!

[@clipperz4life]

This was in 91 Michael jordans salary was not 60 million even with advertising endorsements

[@BunnySlippers82]

Michael Jordan got paid more for his 1 minute endorsement than all of those actors did combined.

[@howardmckenna]

Yet his clothes look worse than everyone's.

[@cranshawmccaw]

He probably got $1000 per spoken word.

[@snowandice8804]

More than 1000 Rotten Ronnie's workers in thier lifetimes.

[@kevinmuldoon2192]

And more than a fast food employee for the year

[@Shlumbus69]

Should he have done it for free?

[@cranshawmccaw]

These employee training videos are soul crushing.

[@ConsumerTimeCapsule]

Not for me they aren't!

[@Rooftop_Korean_159]

I doubt you could make a better one brah brah

[@PeaceDweller]

The icing on the cake would have been if they had Ronald McDonald come out at the end and sung a customer service song that everybody had to sing.

[@victorkreitner754]

@@PeaceDweller Things are so bad today even Ronald McDonald couldn't retire today. He needs a side gig like many retirees.

[@gbriellazoe]

I love for them 😂

[@bucketofsteam9260]

"If the customer asks for an ice cream, we just tell them it's broken. Remember that and you'll be fine."

[@victorkreitner754]

When I worked for Wendys you never had to worry about the Frosty machine breaking down. Good times.

[@havingteawiththedevil]

I absolutely loved how Michael Jordan referred to his fans as customers trying to be relatable lmao.

[@ConsumerTimeCapsule]

Such a stretch. Haha.

[@grumblekin]

McDonalds 2020: “Just do the exact opposite of everything in this training film”

[@Arz2003]

Yeah now is the opposite. The restaurant crew is rude over the drive tru and ice cream machine is always broken

[@dogfoegami]

can say that again

[@asheland_numismatics]

😂

[@Cozmo85]

@@Arz2003 Ice cream machine was broken back then as well.

[@aPanchoSamurai]

And those who do their job will suffer dire consequences

[@ThomasSellers]

"They're not just fans, they're my customers." Nice of Jordan to look down on us so bluntly.

[@100videos4you]

The man ain’t lying! People don’t watch NBA games for free do they??

[@Tjclue5]

bro behind the register was on go when the customer had an attitude 😂

[@carriem6427]

I love that part haha

[@ungabunga6735]

Meat carving guy is the gateway video. Now we’re here at mc Donald’s training videos

[@FlyDog79]

He set the standard! 😂😂😂

[@John_Locke_108]

Do you like hot fudge Sunday's?

[@ungabunga6735]

@@John_Locke_108 have you tried the lasagna? It’s my favorite

[@100videos4you]

Did YOU catch the game last night?

[@dslkjvoxicuyhgl4554]

"PUSH YOUR EXISTENTIAL DREAD DOWN AND SELL UNITS FOR YOUR BURGER LORDS" - McDonald's Michael Jordan

[@liammeech3702]

BURGERS FOR THE BURGER LORDS SHAKES FOR THE SHAKE GODS

[@unaware5002]

@@liammeech3702 Time to sexually torture the fries

[@dslkjvoxicuyhgl4554]

@@liammeech3702 so nice to see someone with the same perspective

[@dslkjvoxicuyhgl4554]

@@unaware5002 lmao

[@ConsumerTimeCapsule]

I haven't rewatched this in a minute, but I think those might be actual quotes.

[@Historican1992]

WOW Michael, it's makes me feel so important and special knowing that a person like me making minimum wage is almost similar to a famous person like you who makes millions of dollars a year doing what you love. Thanks Michael, YOU ROCK!!

[@StelznerGaming]

Seems you completely missed the point he was getting at tbh.. From a customer service standpoint what he said makes perfect sense.

[@kirklincoln4389]

In between each cut, there is another director directing the director on how to director others while he is directing. Directception *BWAAAAAAHHHH* *BWAAAAAAHHHH*

[@kevinmuldoon2192]

Kirk Lincoln mind blown.........

[@JasonPopan]

There may even be corporate directors who oversee the whole operation.

[@lordsomber]

I'm the dude playing a dude disguised as another dude.

[@KzintiCV]

That lady is asking for a special favor... you know... that special something she's almost afraid to ask for, but she throws her inhibitions to the wind and asks for that tomato on the Big Mac anyway.

[@ConsumerTimeCapsule]

Haha. So many great moments hidden in this thing.

[@MikeyMike0954]

What a bitch

[@saxongreen78]

Brave...daring.

[@mysharona6754]

She that bold at McDonald's... imagine how she turns it up in the bedroom

[@therealladyk.hatake8400]

Invite her to your next cook out,bbq, quinceanera, bar mitzvah or carne asadas cause bold tomato big Mac lady is here to turn up your party🙌🙌🔥🔥🔥.

[@zambufly1]

When a customer complained about their 'cold' nuggets, I reached through the drive thru window and smacked their ice cold coke outta their hands & said, "who's cold now?"... but I did it with a smile.

[@justmeandthethree]

A customer once rudely complained in the drive-thru that her last ice cream cone was too small. I said, "Well this one won't be." I piled her ice cream at least six or seven inches high. It was July - a very hot July. Get the picture? Folks, be nice to fast-food employees, or you might get exactly what you asked for. ;)

[@gastoncalzato3332]

4:39 "Your total comes to $3.19" Damn, that meal would cost $15 today

[@alainportant6412]

this is the cost of democracy

[@uTubeNoITube]

1992 McDonalds: "Tomato? No problem!" 2021 McDonalds: "Tomato? That'll be $3 extra."

[@kristenranda3882]

2022 fuck you, get the hell out of my store. oh i am sorry, our tomato machine broken

[@ungabunga6735]

2022 mc Donald’s: You’re lucky you got anything. Fuck out my face before I post you on TikTok

[@uTubeNoITube]

@@ungabunga6735 hahaha

[@princessmarlena1359]

But they still provide free spit, snot, and boogers…

[@ironfist7789]

You can get an actual tomato at Mc Donalds now?

[@autmarthegrand8224]

this video has such a awkwardly corporate happiness to it. i can't stop coming back to it because it manages to make me feel like a pawn and feel special at the same time. I love it so much :'/

[@TM-tl6do]

"I used to be the same way with letting the crew people think for themselves..."

[@ConsumerTimeCapsule]

Priceless quote.

[@johngoodman4829]

I hate it when the crew starts thinking for themselves

[@johngoodman4829]

You gotta hit em

[@tonemc6047]

@@johngoodman4829 .Yeah hard but just body shots ya don’t want to mark the face.

[@zomgmadii]

“filet-o-fish, small coke, and a fry.” “is that a large fry?” “i said a small fry?” aw man. as a fast food worker, i felt that in my heart.

[@justmeandthethree]

I worked in fast food, and I was always being told to upsell. I asked a guy if he wanted French fries, and he exploded. "Did I ask for French fries?! No, I didn't!" I apologized, but he said "F-ck off!" Then he walked out. I guess he was having a rotten day, and my question sent him over the edge. I had seen blowback before, especially with a girl who was always pushing combos and large everything, but she was also super freaking annoying about it. She would keep pushing it even after they said, "No thanks." I had never personally experienced it. Lesson learned! Don't upsell.

[@zbj4240]

@@justmeandthethree Sorry about that, people in the service industry are mostly a$$ holes.

[@mstrikesback168]

Thats when you politely correct them: "No you didnt. You didnt say small. You just said 'and a fry'. Do you want me to play back the recording to you.

[@hannahkesterson7768]

sameeee😩

[@jeremytheloner]

These corporate training videos are hilarious. None of the people making them have ANY idea what it's like to be an actual employee, and 30+ years later this hasn't changed. 😆

[@ryanh8764]

I love how after each discussion of “let’s just act normal” the employee opens with the most stilted line “thank you come again”

[@ConsumerTimeCapsule]

I just laughed so hard I cried.

[@jamessimon3433]

Not to mention incredibly racist

[@liammeech3702]

@@jamessimon3433 wut

[@mattsmoo58]

@@liammeech3702 Yeah, I don't know what he means by that either. :/

[@ethans7588]

@@jamessimon3433 Get a load of this idiot

[@snowtako6204]

"Now you are probably wondering, what does Michael Jordan know about satisfying the customer? Well, let me tell you." I am uncomfortable now.

[@ConsumerTimeCapsule]

Yeah, that could have gone south.

[@PineState77]

MJ v Grimace = sweet American love combo

[@firstnamelastname956]

Noooo not MJ. 😭😭😭

[@rayblack2004]

Employee gets down and unzips customer's trousers...

[@j2simpso]

Surprised I didn't see him whip out a deep neural network or perhaps a reinforcement learning algorithm. You know those AI systems do satisfy the (business) customer. Obviously I'm referring to the real Michael Jordan, the AI professor at UC Irvine. Sure MJ may have 6 rings but what neural network has he built lately?

[@pepperpillow]

I’ve never in my life been to a fast food restaurant this friendly

[@kristenranda3882]

thats hollywood baby

[@Jordan81577]

Chick Fila is like this

[@randytrashcan]

@@kristenranda3882 No, just poor hiring, poor management, and the degradation of society as a whole.

[@ens0246]

**finishes angry customer scene** "Okay great! Bring in Michael Douglas"

[@princessmarlena1359]

Falling Down, nice!

[@FrenkTheJoy]

Normal people: go on dates on Saturday evening Me: watches 30 year old training videos without realizing it's actually Sunday

[@ConsumerTimeCapsule]

I don't see any problems here.

[@moonjimunji7916]

No ones going on dates anymore

[@timowthie]

The way these people talk to each other is like the perfect workplace environment.

[@martin7464]

"That'll be $2.78".. 20 years later, "That'll be $22.78"

[@xkyleprivatex815]

these days, fast food is a luxury and not a necessity.

[@goldenhourkodak]

Idiot don't know what inflation is.

[@greyfox37]

@@goldenhourkodak But Joe Biden told me inflation good. No more mean tweets. Beep boop

[@ace-x6m]

30 years

[@nickcosss]

More like $122.78

[@hyperdrivepics]

This is too meta. I'm gonna need a training video on film set etiquette now, also hosted by Michael Jordan. And with a film crew breaking the fourth wall.

[@kristenranda3882]

wow, that is exactly right on

[@DennisTamayo]

He was in the PSA back in 1987, which inspired the "Stop it, get some help!" meme.

[@user-ng2kn3xt2b]

​@@DennisTamayo 😂😂. I remember that

[@LDrosophila]

"My fans arent just employees watching a McDonalds employee training video"

[@mnoble0902]

When I worked retail in high school and first two years in college (Home Depot), "doing whatever it takes", to me, meant do whatever it takes to avoid the customers so I could complete the never ending list of things to do. lol!

[@ConsumerTimeCapsule]

I've got to imagine it's not all that different at Mickey D's, even to this day. Haha.

[@BangBang-hk4rg]

Hahaha!!! Damn right!

[@BangBang-hk4rg]

Hahaha!!! Damn right!

[@chriscarroll5799]

Good point

[@gurgy3]

Ya, you can definitely tell when you go into a home depot and try to find help. I’ve grabbed the lift equipment myself and used it to get down products, not a shit was given by any employee.

[@MrPresidentGeek]

"McDonald's added that slice of tomato on my Big Mac... Damn, I'm on top of the world!"

[@ji9272]

"Say what feels natural but say it with a warm sincere smile" FML. 😃

[@ConsumerTimeCapsule]

Proceeds to do the exact same thing.

[@dantefreely5850]

This video was missing classic iconic lines such as , do you like hot fudge sundaes? Is it still hot outside? And the timeless have you tried the lasagna, it's my favorite

[@jasondandria1979]

Thinner pieces are more tender. You could always come back for more

[@chesthoIe]

"Alright, you paid me to say these things, but you can't pay me for any intonation in my voice whatsoever." Michael Jordan to McDonalds in 1978.

[@ConsumerTimeCapsule]

Yeah, he definitely didn't expend much energy on this shoot.

[@RobCamp-rmc_0]

A McDonald’s employee would have been fired, blacklisted, and thrown in a debtor’s prison for the lukewarm shit job His Airness sluggishly phoned in right there

[@tannerin]

he was the same way in space jam

[@RememberTheSlapFilms]

This is so meta & highly confusing. Is it a training video for actors who intend to play McDonald's employees in training videos for McDonald's employees?? I highly suspect cocaine was a factor in the producer's decision to go with this particular format.

[@HereForAStorm]

Cocaine was the driving force behind most decisions in the 90s... well, mine anyway.

[@ConsumerTimeCapsule]

McDonald's is just an edgy place where directors are allowed to break down the fourth wall at their own discretion, coke or not.

[@Bobjoshable]

This was a 90s hip take on a training video, as most of their employees even in the early 90's were very young they are impressionable. Michael Jordan opening the video is to catch their attention and the format of a training video is to keep them interested. The 90s were a crazy time. These days things are like this but polished so much it's even faker.

[@saxongreen78]

Cocaine...and drip filter cawfee.

[@MoralBankruptcy]

It's McSynecdoche, New York.

[@dunnied619]

Help I'm lost I was just at Wendy's "Grill Skills" ,now I'm here... Why did I watch that meat carving video!

[@Jamcotton]

Do you like hot fudge sundaes?

[@NeighborSenpai]

Is it still hot out there?

[@rdred8693]

You now need to watch Customers first Jewel training video

[@ArtificialBanana]

Customers don't like it when you try to clear their table while they're still sitting there. It makes them feel like they're being rushed to leave.

[@ConsumerTimeCapsule]

Agreed.

[@cranshawmccaw]

Specially if you squeeze the moist washcloth over their food.

[@gabrielmillien7439]

@@cranshawmccaw that sounds very disgusting. 🤢

[@johngoodman4829]

@@cranshawmccaw Specially if you drag them out the front door by the chairs

[@adamandanna]

@@johngoodman4829 Let me take that tray sir and please take your newspaper get the fuck out sir.

[@tangentslayer]

i remember seeing this vid when I worked there. I also remember the trainer saying afterwards, "Merely satisfying the customer is not enough", at which point my friend leaned in and said "Yeah, you've gotta go down on them too." I had a really hard time keeping a straight face and soon afterward, the "McBlow" became a running gag for months at the restaurant.

[@ConsumerTimeCapsule]

That's doing whatever it takes.

[@CandiiCake]

Shoot I'd come back for more

[@NikeTubeStudios]

Even after working at McDonald's I still can't be comfortable around older people, largely because of being sexually harassed by people their age outside of work in bars.

[@victoriahope8371]

Enjoying a McBlow at the McJob....what a perk....

[@licensedprofessional4742]

🤔 Can you Supersize that McBlow to go? 😂❤🎉

[@lponm]

Perfect video for dog training. Highly recommended.

[@ConsumerTimeCapsule]

Haha.

[@TantePree]

😂

[@johnbundner]

Doodoodittledeedoo

[@rmiddlehouse]

“Because I’m good enough... I’m smart enough... and doggone it... people like me!”

[@memememe2513]

Meat carving. Pizza hut. Wendy's. McDonald's. Who else has watched the videos in this order?

[@nick56677]

And Hardees, The grocery store training vid, and the Nintendo key guy

[@HoodCastAF]

Crystal clear Pepsi also

[@guccideltaco]

If you've got an hour to kill, there's also a Mercedes Benz sales training video.

[@therealladyk.hatake8400]

Man these training vids got me wanting more cause they're hypnotizing af. Like, I can't get enough it's one of KZbin's dubious plan again.

[@crazysoulja]

Damn, tit for tat, but took a break after watching Wendy's.

[@generaldisarayhk]

This is one of the funniest things I have seen in a long time, I love how they had Michael Jordan in their training video. When I worked at Loblaws, we only had Corey from the Trailer Park Boys in their training video. 😂😂😂😂😂😂😂

[@ConsumerTimeCapsule]

Yeah, they certainly spared no expense to make a still-terrible employee vhs tape.

[@ThePuncakeDude]

That’s legendary

[@chuckyboy7940]

Yep, loblaws is the worst company to work for. Period.garbage company owned and run by garbage people.

[@jeffsims8270]

Whoa, Corey? Did he still have the braids and glasses?

[@generaldisarayhk]

@@jeffsims8270 unfortunately not.

[@oldeenglishd45]

STOP IT. GET- Wrong ad

[@yucatansuckaman5726]

Me too I did that too.

[@tristanlaferriere5194]

This is actually a pretty damn good training video. The lady explaining that going by the book makes everyone seem stiff is true. I've always hated when someone is clearly just saying what they were told to say and it's obviously not genuine.

[@dustbowlhammer7119]

Who goes to McDonalds to get genuine? Be happy if they get the order right, and don't give you old fries lol.

[@fujifrontier]

@@dustbowlhammer7119 that’s not the way it used to be though

[@ChoppedBananas]

@@dustbowlhammer7119 I always order fries with no salt and I just keep salt packets in the car for my once a month McDonald's fry indulgence lol

[@DarthVader1977]

The problem is now because we threw out the standards, now you go and the customer service is sh1t.

[@yellowblanka6058]

@@dustbowlhammer7119 People who are desperate for socialization I'm guessing. It's fast food, not a Michelin-rated restaurant, have to have realistic expectations.

[@akforge]

As a pimp, I have all my working girls watch this before they embark on their careers.

[@DonnellOkafor-r2d]

Cringe

[@akforge]

@@DonnellOkafor-r2d I said the same thing when I saw yo momma.

[@DonnellOkafor-r2d]

@@akforge lol. Let's talk about your mama a lil bit. She's so fatt l f'ed her twice and rolled over and l was still on the Biachh. 😂 😂 😂

[@ediamante3]

In the uncut version the director tells the manager look sweetheart stick to what you know best flipping burgers and let the professionals handle this

[@ConsumerTimeCapsule]

I gotta get that tape. Haha.

[@joeyyy771]

Haha love it !

[@millep5111]

ice cream machine still broke

[@ConsumerTimeCapsule]

No training required for explaining that.

[@jean-lucpicard5510]

"Ice cream machine got turds in it again"

[@SatishKumar-nw6jq]

It always has been

[@laust3998]

Since 1992

[@andrewsoel9792]

Mr Bell! I work at a McDonald’s and we can get in trouble for lying to customers. This is the message we still try to send to all of our customers

[@Luminara1981]

She's not a McDonald's manager, she's the gate attendant from 'home alone'! Did we miss the flight'? *' no you just made it'! 😂

[@iGot1776Probrums]

“Like they say, turn the other cheek” *like the Bible says* you ain’t hearing that in 2020 lol

[@seronymus]

It's sad that even the 90s are considered "conservative" now. Our modern society sucks

[@jeffjackson9679]

Yeah, no kidding. Today, the cashier would be going right to the: "What are you, rAciSt?!" line.

[@TR47]

This is pretty much right out of memory for me. I worked there twice between 1992-94 and everything from the wooden straw dispenser, the brown trays and seats, the tacky plastic plants & woodgrain motif, the "prison stripe" uniforms with tie and even the counter and station layout is almost identical to my store. Funny thing is, we never had this video, but older ones from the mid/late 80s, like Clean It and Credibility Gap II, even though the date is listed as 1991.

[@ConsumerTimeCapsule]

That is so great. Really appreciate the inside perspective here.

[@Gofraudme]

I'm impressed you remember those specifics. McDonald's was my first job around that same time, I can only recall aqua polo shirts and a disaster with our orange juice machine once.

[@jeffsims8270]

Same for me but '96 - '97. The only part I remembered about this vid was the end scene with the woman and her two children. It always seemed unlikely (to me) in reality that there would be an extra employee to offer a booster seat and to carry her tray for her into the dining area. It'd seem more likely for the mom to find a table/booth in the dining area, get her children settled in and then go order. Only problem there is that the children would be left unattended. Best case scenario in reality is she'd just order from the drive thru and then either walk into the dining area w her children or just eat in the car.

[@TR47]

@@jeffsims8270 We had those too-if memory serves, they changed to cerulean blue & fuschia polos/hats in 1993 (I still have my hat with pins!) and then again around 1996 to less garish colors, but retained the striped M logo on the caps.

[@truthtriumphsevil7729]

Not one person on their cell phones making a damn tik tok or taking a food pic for their Instagram is the most refreshing part of this training video.

[@joshuaanderson9938]

This is humiliating for everyone involved. They know the truth.

[@lostinpa-dadenduro7555]

It’s terrifying too. Like a cult indoctrination.

[@erikshure360]

It's a training video, calm down.

[@lostinpa-dadenduro7555]

erik shure They Live

[@cellarorcs4190]

bro who knows maybe everyone who worked for mcdonalds in the 90s was pumped as shit

[@toucheaulait892]

This is where they got the idea for the movie Inception.

[@AccurateCrabLegs]

12:12 - That change is still there today...

[@ConsumerTimeCapsule]

There's actually several thousand dollars worth down there at this point.

[@NikeTubeStudios]

That must be one clumsy drive thru cashier. Not even I was that bad.

[@elgeneralxx]

I've gotta get out the car now!

[@ShieldsJustice]

$6.68 to feed herself and those two kids? What a time to be alive. And that’s when McD’s fries were good.

[@ConsumerTimeCapsule]

Yeah, it was certainly a better time back then.

[@D-Fens_1632]

Yeah, and she plopped the kid right on the counter. I used to hate that, parents would plop kids wearing diapers right on the damn counter. It's gross, don't do that. Also, if anyone can prove they're a black girl named Jennifer, send me your address and I will mail you five dollars.

[@ShieldsJustice]

Jim Yeah, that is pretty gross! Also, I’d like my five dollars please: en.wikipedia.org/wiki/Jennifer_Hudson

[@zanahorias07]

I miss their fries!!! Bring beef tallow back!

[@RobCamp-rmc_0]

That’s over $12 in today’s money.

[@andrewpowell1734]

Michael Jordan was paid more for this video than the average McDonalds worker makes in their entire career.

[@peteyb8556]

Jim was feeling stiff. 😂😂😆😆

[@ConsumerTimeCapsule]

Zing.

[@KneedleKnees]

"I used to be the same way when it came to letting the crew people think for themselves." Fast food jobs, ladies and gentlemen

[@Flint_Ironstagg]

that lady was then fired when her till came up 15 cents short

[@ConsumerTimeCapsule]

Yeah, the exact change thing is a weird part of all this that nobody has really brought up until now.

[@Flint_Ironstagg]

@@ConsumerTimeCapsule the whole exchange made no sense. he's about to jump out of his car in the drive thru for 15 cents. She gives him another 15 cents and says she'll have somebody get it later. who? an employee is gonna run out and get it from his car? while he's in it? then take it back inside? i have so many questions, mcdonald's.

[@D-Fens_1632]

I haven't gotten to that part yet but I couldn't count how many times I saw managers just take 3, 4, 5 bucks of their own money to even up short registers rather than deal with the hassles.

[@D-Fens_1632]

Oh, and also, if you're hard up for cash, drive thrus can bring you a decent amount of change. Whenever I got a chance, generally later at night, I would go out there with a cup and a stick and dig the change out of the cracks in the pavement and pick up whatever was laying around. It usually always covered my gas money for the week. You could find 5 or 6 bucks on a good day. It all adds up.

[@djchris30]

Nah, I've had it happen many times

[@StelznerGaming]

Underrated video. Translate this to any customer service job and it really can help increase your value to your company.

[@GLING17]

That customer was just looking to start a fight! He claims he ordered a small fry but he just said a fry. When the employee asked if he wanted a large, he said “I said a small fry!” But he didn’t say that! I cannot stand people like that and there are a lot who do that crap. 😡

[@jpsalis]

this is the most meta training video i've ever seen. it's a video where they're filming a training video, with actors talking about actors going off script, and relating it to how workers should respond to customers. It's really clever. Also, the actor at 6:55 doesn't use the clapperboard properly which irks me slightly, it's there to sync audio and video. Although not that it matters much, it just weird to not use the clapper in a shot where you're... using a clapperboard. I guess it's as to not confuse the editors with two slates in editing or something. It must have been weird to film the shoot with two slates.

[@ConsumerTimeCapsule]

The two slates comment especially blew my mind.

[@charlieleonard4637]

This was my exact same thought process

[@dancepiglover]

The clapboard was never clapped throughout the video.

[@kristenranda3882]

and how

[@jason_v12345]

It's also genius because it's a way of telling workers that just ACTING nice is good enough but without saying it directly, because that would not be a good look for McDonalds.

[@YourRoyalMajesty.]

We watch these now to be entertained … but back then, you did not want to sit through that on training day.

[@BrianJonson]

Thank God Lisa kicked it around in that team meeting. It changed everything

[@ColonelBummleigh]

What if they were all actors? Game changer.

[@kristenranda3882]

those will get an oscar for sure.

[@GHC3]

I like the business cycle in this. It's showing the connection between the patron, employee dynamics and how the different interactions lead to different outcomes. No matter what's happening in the begining, the way the employee interacts with the patron can change everything. Furthermore the Directors also represent the various business strategies being immediately implemented from the bottom up. I miss the old days when there was alot more human interaction. Now everything is automated and prepackaged and theirs no real selection to choose from a very limited menu.

[@Youngstown529]

I worked at McDonald's from 1987-1993 (HS/College) and while we could always remove things from the Big Mac, we could never add. That tomato slice would "violate our trademark" was the reason. I feel like I lied to all those poor customers.

[@thenewaeon]

If the customer comes up to you with some sass, don't be afraid to loosen some teeth with a quick right. And don't forget to upsell a chocolate shake for his toothless ass next time.

[@mynameisnotdaniel]

Underrated

[@nathanbush6781]

Asses have teeth?

[@therealladyk.hatake8400]

Or a swollen eye from one of blenders from the counters & say thank you for choosing McDonald's, have a nice day😊.

[@williemakit2477]

Might have to take a raincheck on that chocolate shake. Everybody knows that the fucking ice cream machine is always broken. No matter what!

[@spectreshadow]

Hahaha bless you.

[@XxsoonerbornxX]

I love when multi-millionaires tell others how to work at a place where you want to gouge your eyes out.

[@trippyraspo542]

“Welcome to Goodburger, home of the Goodburger, can I take your orrrrderrr?”

[@princessmarlena1359]

Love that sketch! That and Mrs. Hushbaum, the loud librarian.

[@TheGreatMoonFrog]

"do whatever it takes." "Does that include paying employees anything above the legal minimum to help ensure they won't be super stressed in life and won't being that stress to the customer?" "Oh no, not that."

[@ConsumerTimeCapsule]

I guess they saved that for the sequel or something.

[@MyAccountIs17YearsOld]

He left out: "I made millions to have a good day no matter what it takes"

[@AlphaFlight]

@Slick JUJU exactly. I took up a part time job at a target and the amount of older people depending on minimum wage is depressing. Nothing against them or the store. But it's eye opening

[@derp8575]

@Slick JUJU If those jobs are meant for kids, why do they hire adults? Surely there's enough children to fill all the position?

[@scratchdog2216]

Become a manager or owner. This is a 'first job', not a career.

[@victorkd9926]

I know this is just a video with actors, but I genuinely believe people were happier back then before technology.

[@ConsumerTimeCapsule]

Most were, but I'm sure filming this video was a low point for some of these folks.

[@Hogdriva]

Um you could get on the internet in 1992 chum. Dat Prodigy tho

[@yellowblanka6058]

This is a corporate training video with paid actors who don't actually have to work in food service. No connection to reality.

[@yellowblanka6058]

@@ConsumerTimeCapsule I'm sure filming videos like this is MUCH better than actually working food service.

[@nftking1]

When i trained at McDonald's in 1992 there was this happy meal training video and it was the funniest thing ever. I remember a guy holding some old little shoe saying how he wished he was a kid again, and now he's old and has to work. Wish someone had it.

[@pantegohummus8215]

Did you ever find that video it sounds hilarious

[@nftking1]

@pantegohummus8215 nah i search for it every year hoping someone will find it. It was gold

[@Bobjoshable]

I'm really glad i have never worked retail. Jesus christ, the expectations on the lowest paid workers...

[@ConsumerTimeCapsule]

Yeah, it's a thankless way to make a buck.

[@adamandanna]

@@ConsumerTimeCapsule That it is. Working overnights is a little better my store closes at 10pm so I can do my work without customers in ther making a mess or asking stupid questions but yeah its not fun

[@FrenkTheJoy]

It really is pretty awful. Getting paid just over minimum wage to wait hand and foot on some of these people and get metaphorically shat on in the process. Once when I was in the linens (sheets, rugs, towels) department at Macy's, me and this other holiday hire spent just under an hour finding this lady just the right assortment of towels - she needed a specific number of each size and they all had to be the same color, and we'd end up one short of the smallest size, or two short of the medium ones. So we did all that work, and she was like "great, can you reserve them for me while I go get my wallet?" She never came back. At least in the linens department there was usually like 7 people working and the senior employees would handle all the customers most of the time. They'd just have me fixing up the rug displays and folding towels. Which I feel is definitely a good amount of work for minimum wage. Dealing with humans requires more money.

[@yellowblanka6058]

@@FrenkTheJoyYikes - I would have walked out right then and there. Retail/food service suck.

[@stephenbarnes7241]

3:48 it sounded like she said "we work with teens and meth heads" And honestly...You're not wrong. I replayed it 3 times and I think she says "quarantines and methods" 🤷‍♂️😂

[@ConsumerTimeCapsule]

Work routines and methods! Quarantines are more of a 2020 thing. Haha.

[@littleferrhis]

Well she ain’t wrong.

[@snowandice8804]

Holy shit Stephen it does sound like that...

[@kristenranda3882]

thats what i heard

[@Hey_Blinkin]

I don't even really work here. "That's what makes this so difficult"...

[@guccideltaco]

I'm just tryin' to get ahead.

[@Hey_Blinkin]

@@guccideltaco hahaha, forgot he said that also😂

[@pierogiguy]

Nice reference Blinkin :)

[@Hey_Blinkin]

Appreciate that Olley. Glad to see some get the reference. 😆

[@davidmeyer6908]

"Man that Michael Jordan is so phony."

[@shopsshire9282]

I swear in the late 90s , the McDonald's I worked still had the old VCR training tapes and I think this was among the collection.

[@jessicarose8612]

I worked at McDonald’s when I was 16 and a drive thru customer had an attitude so my coworker threw her ice cream cone at her through the window 🤦🏻‍♀️

[@kristenranda3882]

i hope she did that with a sincere smile

[@Not_Always]

who knew it was so complicated to take an order and hand over the food

[@ConsumerTimeCapsule]

Somebody hasn't watched nearly enough employee training tapes. Haha.

[@fernandofresquez255]

"No matter what kind of day I've had, when I put on that uniform, my customers expect behind the back passes, long 3 pointers, or great slam dunks."

[@ConsumerTimeCapsule]

So insightful.

[@kristenranda3882]

i wonder, do you think he got 100,000,00 per word? and a happy happy, happy meal

[@Mario_N64]

We might laugh at this, but this really worked. Back then, my mom who's diabetic had hypoglycemia, she needed a sugary drink to get her blood sugar back up. She was shaking and pale. The girl at the counter quickly gave her a cup of Coke and refused payment. People there were always really nice.

[@XnazxulX]

Who else is ready to work at old country buffet, wendys, blockbuster, Nintendo, Pizza Hut, Pepsi, and McDonalds? Edit - i am qualified to work at Mervyns now too

[@ConsumerTimeCapsule]

Nobody has any excuse to not watch all of those, if they haven't yet. Best part of KZbin.

[@jeffreyboomhauer1204]

Old country buffet is the best. Do you like hot fudge sundaes?

[@jeffjackson9679]

@@jeffreyboomhauer1204 Gimme That!

[@c.fontana7524]

Nah....after watching the Chuck E Cheese training video, I'm sold for life.

[@kristenranda3882]

i wish we still had country buffet

[@PLASMA1992]

It’s on record that Chris K the ceo of McDonald’s said he nor his family would never eat his own company’s food

[@cm01]

When was that? There was a time when McDonald's was garbage but that time is not the past few years.

[@AreGeeBee]

@@cm01 Yeah, now it's hot garbage

[@cm01]

@@AreGeeBee I dunno how well mommy feeds you but McDonald's is a decent warm meal on the go, it's just processed.

[@Kaerikillington]

Yeah because apparently its gentile children grinded up in the burgers

[@kristenranda3882]

no shit?

[@kevinmuldoon2192]

$3.19!!! $3.19!!! He got a filet o’fish , Large fries and a coke for $3.19!! The damn large fries alone is almost $6 now lol. That meal today is easily $11. Damn talk about inflation

[@mandypandee1220]

Where on earth do you live that a large fry is almost $6..

[@digi3218]

Bigmac and coke for 2.53$ lol. Also im hungry now.. Great 🙄

[@hey_buddy_waz_up]

Back in the day when the burgers were put into a Q'ing (microwave) oven before they were thrown into the bin. And ironically, the Q stood for Quality.

[@stevengriffith436]

I worked for a McDonald's franchise owner between 4/93 to 12/95 in Garrison, Mn which was and still is today the smallest town to have a McDonald's and Brainerd, mn. It was brand new when I started and I don't remember ever watching these videos. I do remember even though I had very good work ethic and good reviews every 6 months I never got further then trainer. Years later I found out that they only promoted people with a certain look basically skin and bones. Also the managers that weren't skin and bones were fat shamed until they quit.

[@ConsumerTimeCapsule]

Promotions stuff aside, I'm kinda surprised that y'all never watched the training tapes.

[@stevengriffith436]

@@ConsumerTimeCapsuleI dont remember watching any, all are training came out of a book basically. I trained quite a few people several ended promoted above me. It was all about passing check lists..js only 2 people ever went to hamburger college several years apart that i know from my time both were brothers,

[@scratchking3205]

I have to be at work in 4 hours and here I am watching a damn McDonald's training vid😑

[@DBradshaw25]

"We want you to do everything for the customer no matter what, bend over backwards, bend over forwards, memorize everything, and be perfect......all of $2.35/hr." Yeah, right.

[@ConsumerTimeCapsule]

Well, they tried. Haha.

[@SM-mx1it]

"...and nothing else, OKAY?!" "Extra pubes, it is."

[@walshy2116]

S M but you forgot the extra flemmy luge I’ll drapple on your lettuce.

[@ObidiahGoldshekelsteinovitz]

"I'm really into what you're saying" said no director ever.

[@crashlight2]

This in-depth "behind-the-scenes" film is all the directorial training I need to become the next Spielberg.

[@killerpeech]

I like how the training video dances around the fact they know they have rude and disrespectful customers

[@gabrieldally6044]

Remember when McDonald's was about service, now it's just ICE CREAM MACHINE BROKE

[@ConsumerTimeCapsule]

Yeah, that's always a huge pain.

[@stephenmurray2851]

@@ConsumerTimeCapsule Jesus they have that in America too. I'm in Scotland and they are always broke here too

[@shane1489]

Mine gotta broken debit card machine often too😩🤷‍♂️

[@themarriedcouple9924]

I actually read an article about the whole "ice cream machine is always broken" ----it's actually never broken. It's just a MAJOR pain in the ass to clean out each day, so the punk workers lie and say it doesn't work so they dont have to deal with it. However, it's always working when the franchise owner is in town.....LOL

[@therealladyk.hatake8400]

@@themarriedcouple9924 I love that you called them punk workers😂😂. A name that suits them right, cause they never gave me my free medium size fries even though they took a coupon from us. I know it's not related to the ice cream machine,but, fuck they're punks.

[@hy-roller7771]

"It's a video about satisfying the customer called "Doing whatever it takes" Oh I'm dying & I'm only 12 seconds in🤣🤣

[@bentrend]

3:46 “our procedures are mostly in the areas of work routines and meth heads.” Sounds like most of the mcdonald’s I’ve been to!

[@phillyfunkradio3858]

I just went to a McDonald's here in Philadelphia and there is a kiosk that takes your order and you pay through a credit card. The only thing the person behind the register does is give you your stuff and more syrup when they only put one in a big breakfast.

[@ConsumerTimeCapsule]

I hated those before all this germ awareness, so I'm definitely not messing with those now.

[@phillyfunkradio3858]

@@ConsumerTimeCapsule I try not to eat at McDonalds, but i've started using the phone app to order when I do. That way i don't touch anything. Now i'm back to just worrying if some kid making the food coughed or spit in my food or if the burger hit the floor before it was cooked.😂

[@BrickAndMortar]

I wanna see the updated one on how to handle customers refusing to wear a mask.

[@christianhalla3905]

what if the meaning to life were in a 1992 mcdonalds training video?

[@Althemancayer]

6:11 Oh man, the cookie boxes sure bring back memories.