Creating a COE in Biz Apps with Cindy Haast | Dynamics 365 CRM Community Call

Microsoft MVP Cindy Haast shares how to create a #CenterofExcellence in #BizApps in this excerpt from the December 2024 #Dynamics365 #CRM Community Call.
Cindy emphasizes the alignment of the CoE’s vision with the business strategy to ensure organizational support and resources and outlines a four-phase approach to building a CoE:
Laying the foundations
enabling and training
scaling and expanding
optimizing.
Cindy discusses the role of the #CoE in empowering citizen developers through training and continuous learning, and highlights the balance between governance and fostering innovation. She also stresses the importance of setting clear objectives and #KPIs, and considers the benefits of partnerships to fill skill gaps, using various analogies to illustrate her points.
Catch the rest of the call here: • Dynamics 365 CRM Commu...
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