Cruise Leaves Oklahoma Family Stranded In Remote Alaskan Port

A cruise vacation turned into a nightmare for one Oklahoma family when they were left stranded at a remote Alaskan port due to an off-boat excursion.
The Norwegian Cruise Line ship departed without them, leaving the family of nine without their passports and medications. To add insult to injury, the cruise line then billed them $9,000 in customs fees.
Joshua and Caitlyn Gault join FOX Weather to share their harrowing experience.
FOX Weather reached out to Norwegian Cruise Line for a statement. Here's what they had to say:
“On the afternoon of Friday, July 12, a family of nine guests missed the ship’s all aboard time in Ketchikan, Alaska due to a misstep by a local tour operator. When the guests did not return to the ship at the published time, we attempted to contact them but were unable to reach them. As such, we alerted the local port agent in Ketchikan and requested that they assist the family with booking a hotel for the night. As the guests would be unable to downline in the next port of call, Victoria, British Columbia, the port agent also helped the guests with securing flights to Seattle the following day, July 13.
We will be reimbursing the family for all of the out-of-pocket expenses they incurred over these two days, as a result of missing the ship in Ketchikan, including meals, accommodations, etc. Reimbursements will be processed once receipts for these expenses are provided to us. Additionally, we have already initiated the process to refund the family for the fee imposed by the U.S. Customs and Border Patrol, as a result of the guests not visiting a foreign port prior to returning to the U.S., as required when an itinerary originates from the U.S. in accordance with the Passenger Vessel Services Act. In addition, these guests will be receiving a pro-rated refund for the two cruise days they missed. As a gesture of goodwill, the company will also be providing each of the nine guests with a Future Cruse Credit in the form of a 20 percent discount of their cruise fare that can be used towards their next voyage.”
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