Preparing for your CUSTOMER WELCOME CALL

[@sababeyene402]

Thank you so much CSM Practice and Sophie! I have learned so much about communication.

[@CSMPractice]

Hey Saba, you're always welcome!

[@cbass5621]

@CSM Practice, Irit Eizips I always love the content discussed, extremely valuable. I'd like to see a video around best ways Saas companies handle increasing their prices or charge fees for certain capabilities. What steps before implementing fees, what steps are taken to communicate with customers, what best practice are recommend for dealing with upset customers, etc. Thanks in advance

[@CSMPractice]

Hey there! I have a feeling we may have had a video about it, but if not, I know just the person to invite who can talk about how they handle it at their company 💡

[@cbass5621]

@@CSMPractice That would be amazing! I will try searching for a previous video that touched on this subject, in the interim. Thank you for the response!

[@CSMPractice]

@@cbass5621 found it!! How to Handle a Price INCREASE Conversation with a Customer during RENEWALS kzbin.info/www/bejne/moqwhIZ8aNt0fcU

[@cbass5621]

@@CSMPractice You are amazing! Gosh, thank you so very much for going out of your way to find this. ❤️

[@pratibhasagar7276]

Thank you so much

[@CSMPractice]

Hello Pratibha, you're always welcome and enjoy watching!