Customer Journey Map Workshop

Start getting user feedback today: www.playbookux.com/
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[@jarrod_ward]

This is a great video: clear, visually interesting, and well narrated. A+

[@Dolax2000]

S+

[@marmelaki]

Yes, but at the very end the right part of the screen is covered by other promotional videos and we can't see what's been shown- this is bad UX 🙂

[@gio963]

Thank you! This is a great tutorial on customer journey mapping

[@PlaybookUX]

:)

[@christopherdounis6729]

Glad I found this channel. Great content, keep going!

[@PlaybookUX]

Happy to hear our content is helpful! We are always open to suggestions on future video requests. Feel free to give us a shout!

[@snehsolanki8849]

This is bestest video I've watched on customer journey map! So nicely done and well articulated!! Keep up the awesomeness guys!

[@PlaybookUX]

Thank you, Sneh! We appreciate it!!

[@samuelekanem1596]

One of the best so far! thank you!

[@PlaybookUX]

Thank you!! Happy researching!

[@eugenek777]

thank you for the video, but could you please also provide an info how the workshop is conducted in details?

[@HarishKumar-ly4hs]

it would be great if you would have given an example in this learning. Also I feel emotions part was missing in grid

[@dedewsdsdsd1398]

Is CJM the same as the customer exploration map?

[@akiratsukamoto_]

Really nice video! Thank u

[@PlaybookUX]

Thanks, Akira! Always great to hear :)

[@UXlearning-wh1dx]

Really helpful video!

[@ankitashinde874]

Would this idea or all the pointers mentioned in the video work for CEOs or management-level people in terms of sales meetings journey mapping?

[@Chosenusinhim]

Great Video!

[@captainmunch13]

THANK YOU SO MUCH

[@hero000ooo]

Great channel! You earned a subscriber

[@PlaybookUX]

Toàn Đoàn thank you!!

[@thisguythatguy123]

Question for you. What is the difference between a Journey Map and an Experience Map? Can they be combined?

[@baolevu833]

I think Journey Map included Experience Map. You can see their feelings, thinking, emotions, doing,... These things are Experience.

[@MrUtoobee]

Does CJM allow designers to cut down on real user testing time?

[@Papikristo]

Great video but no template in the description as mentioned. Please update. Thanks

[@spectre3492]

Great video, very informative

[@KiranVarri]

One of the BEST & Finest 🤩👌

[@jadeitewu]

How does customer journey map integrate with the 5 stages of design thinking? Do I do mapping after Empathy? During Ideation? Protoyping?

[@PlaybookUX]

Great question! We are creating a video on design thinking soon!

[@joaquinlds]

Thanks for a clear video

[@thinkingaloud7925]

customer jounrey maps change with every product right?

[@chukaosemeka3018]

at 1:24 you discussing doing research. Research into what? The product, User, Weather? What exactly?

[@princebabu6500]

Great video...but i have a doubt ...how will we know the whole customer journey in the initial stage itself

[@victorterhemba4650]

Through research, I guess

[@newcastledigitalmarketing]

I am not able to see the link for a downloable customer journey map ?

[@shaileshtate8992]

Is Journey Map, Experience map, and Event map are all same. Same nomenclature given to same concept. please confirm.

[@Krusht2000]

I don't see the downloadable Customer Journey Map.

[@chukaosemeka3018]

Too many lies they told 1) No customer journey map 00:20 2) No video about other journey maps 01:15

[@MaDragon7]

good. would be better if you add a simple example

[@polygeek5287]

I like your videos, would you help me to guide how can i create videos like this? It would be great help , thanks!

[@dniliveact]

💯

[@bharathhardikar]

Very nice information.. y only 1.7 k subs

[@PlaybookUX]

Bharath Hardikar working on it! 😀

[@dhwani8890]

coursera bought me here

[@chieduagain]

which course?

[@sohanrajtelisara6248]

とうございます」、