Customer Journey Mapping Aligned to Business Strategy

[@ProfileRNP]

Dear Content Owner - Big "Thank You" for taking the time and putting the "effort", "energy" to bring the value in this industry via this video. Your video is highly enriching and bringing the passion with the depth to THRIVE ... ....

[@kennzeichen990]

I love how you expand and connect the concepts of scalability, CX, biz arch...

[@JesperLowgren]

Thank you!

[@joanjiang3257]

me too

[@enesbatursungurtekin716]

very useful addition to service blueprint and service design

[@borasevim3914]

one of your best youtube videos Jesper 👍👍

[@No1Ringtones]

I learn much from your videos. thank you

[@crushmusic9887]

Love your videos Jesper. Another pearl!

[@starbones3097]

Thanks for another awesome video

[@JesperLowgren]

My pleasure!

[@enesgul978]

You did it again, another top video! 🙌🙌🙌

[@thelettera9041]

Really helpful and clear. Thank you

[@JesperLowgren]

Thank you for your feedback!

[@24robin33]

Very interesting concept!

[@followthebreadcrumbsofficial]

Thanks for the video! Very informative👍

[@JesperLowgren]

Thank you Moketta!

[@АнастасияСоломаха-ф8р]

super useful, thank you!

[@JesperLowgren]

Thank you!

[@theyde9380]

Never seen it connected like this before but it makes sense

[@aquapan]

this is excellent and clear bro : )

[@JesperLowgren]

Thank you brother!

[@gameking9995]

I will try the service capability blueprint in my next project

[@ayyldzteamhagy3425]

cool concept man 😄

[@bishavhans5297]

loved it

[@majey666]

Awesome!!!

[@RegionalFoodCulture]

Can you please share with a simpler example and complete the analysis

[@sachacameron2050]

Do you offer business architecture training? This video was great

[@JesperLowgren]

Thank you for your feedback Sasha! Sorry I don't offer training (or any other services). I just enjoy sharing my knowledge and hope it will help others 😁.

[@Tony-l9j]

Please explain how this works in the government sector

[@JesperLowgren]

Hi, it works the same way in the government sector as it does in the commercial sector. The government needs capabilities to execute their service mandate, the only difference is that governments typically strive for non-financial outcomes.

[@Tony-l9j]

@@JesperLowgren thanks

[@mellisamlve]

tq

[@yutv5517]

you talk a lot about data i would like to see more data architecture and governance content