Customer Journey Mapping Tutorial
10:12
Customer Experience Strategy 2022
16:33
Business Model Canvas vs Lean Canvas
8:40
Database Normalization 1NF 2NF 3NF
10:26
Пікірлер
@jesuslopez6873
@jesuslopez6873 6 күн бұрын
So boring
@ntcuong01ct1
@ntcuong01ct1 13 күн бұрын
Hi everyone, I have a case like this: The CEO of company X wants to build X as a retail chain with coverage of the entire country Y (this is the business model). The operating model is: Company X is a holding company covering the entire country Y and establishes 3 level 1 subsidiaries covering 3 regions, 10 level 2 subsidiaries covering several large provinces and cities of each region. Question: Are the business model and operating model defined correctly?. Thank you.
@luc7964
@luc7964 14 күн бұрын
I also think the 3NF is unclear. If the employee_id does'nt define job name, it doesn't define job id either.
@JesperLowgren
@JesperLowgren 9 күн бұрын
That is correct, employee_id does not define job name or job_id. Although it is likely that an employee must have a job id (but that is cardinality).
@luc7964
@luc7964 14 күн бұрын
I think the 4th rule of 1NF is very unclear I believe you should have explained what a repeating group is and how what you are doing is solving it.
@raddivant8840
@raddivant8840 15 күн бұрын
Great primer
@jackc1196
@jackc1196 17 күн бұрын
Thank you! This is terrific information!
@danny4541
@danny4541 24 күн бұрын
I like your content but I can't handle your voice 🤷‍♂
@AbdoulAziz6.1
@AbdoulAziz6.1 26 күн бұрын
Thank you a lot for sharing !
@JesperLowgren
@JesperLowgren 23 күн бұрын
My pleasure !!
@aforabinitio7136
@aforabinitio7136 28 күн бұрын
very nice example with IKEA store. Interesting
@JesperLowgren
@JesperLowgren 23 күн бұрын
Thank you for your feedback !! 😁
@kushalmatthew4375
@kushalmatthew4375 28 күн бұрын
Thank you so much for making this, i have an interview today and this helped me a lot! :)
@JesperLowgren
@JesperLowgren 23 күн бұрын
I am glad I could help 😁.
@JMCrumpton
@JMCrumpton Ай бұрын
Thank you for the Ikea example. That puts a beautiful bow on a great overview.
@JesperLowgren
@JesperLowgren Ай бұрын
My pleasure. Thank you for your feedback !!
@CarrotTan-t5y
@CarrotTan-t5y Ай бұрын
why got to collage to learn when he can teaches us in 10. Also thx for the help got finals tmr.
@JesperLowgren
@JesperLowgren Ай бұрын
Thank you !! 😁
@BigTompa1
@BigTompa1 Ай бұрын
great explanation
@JesperLowgren
@JesperLowgren Ай бұрын
Thank you !! 😁
@doctari1061
@doctari1061 Ай бұрын
WRONG in more ways than can be described here. Please take this video down until you know what you're talking about.
@JesperLowgren
@JesperLowgren Ай бұрын
Happy to engage in a conversation about your beliefs. Prioritise your misgivings and raise the number one "way" I get wrong 😀.
@doctari1061
@doctari1061 Ай бұрын
TOTALLY WRONG. Please take this video down and stop discussing what you don't understand. Amateur! You're discussing an Integration Architect, not an EA.
@alislimani7362
@alislimani7362 Ай бұрын
Thank you sir
@JesperLowgren
@JesperLowgren Ай бұрын
My pleasure !!
@alislimani7362
@alislimani7362 Ай бұрын
Thank you Jesper Very useful!!!
@alislimani7362
@alislimani7362 Ай бұрын
Amazing Thank you so much Very helpful
@JesperLowgren
@JesperLowgren Ай бұрын
I am glad you like my videos !! 😁
@alislimani7362
@alislimani7362 Ай бұрын
Very very interesting Thank you so much Best regards
@JesperLowgren
@JesperLowgren Ай бұрын
I love the fact you have been watching several of my videos 😁!!
@ED-zq9tq
@ED-zq9tq Ай бұрын
well explained, straight to the point, No extra or less info . Thank you sir.
@JesperLowgren
@JesperLowgren Ай бұрын
Thank you !! 😁
@W.W-w9l
@W.W-w9l Ай бұрын
Jesper, I love your content - Thank you for sharing. This is great stuff
@JesperLowgren
@JesperLowgren Ай бұрын
Thank you !! 😁
@ShrlockHomebodyy
@ShrlockHomebodyy Ай бұрын
SUPER DUPER HELPFUL, THANK YOU SIR!!
@AbidRaj-kv8es
@AbidRaj-kv8es Ай бұрын
You didn't have diss Renault like that! 😭
@JesperLowgren
@JesperLowgren Ай бұрын
You are absolutely right 😁!!
@dramaticanews6682
@dramaticanews6682 Ай бұрын
🎯 Key points for quick navigation: 00:00:00 *🗺️ Introduction to Customer Journey Mapping* - Overview of video content and objectives - Importance of understanding the "why" behind successful frameworks 00:01:18 *📜 History and Definition of Customer Journey Mapping* - Origins traced back to 1981 with John Carlson at Scandinavian Airlines - Customer Journey Mapping as visual storytelling of customer interactions - Customer-centric approach driving organizational transformation 00:03:33 *🏗️ Components of a Customer Journey Map* - Four main layers: customer lifecycle, situations/activities, customer needs, and customer experience - Example using Volvo car purchase - Distinction between activities and touchpoints 00:05:59 *🔍 Service Blueprint and Extended Applications* - Service blueprint components: customer journey map, onstage, and backstage - Touchpoints as controllable interactions between organization and customer - Importance of harmonizing all components for great customer experience 00:08:30 *💡 Practitioner Insights and Best Practices* - Start small and be pragmatic - Base on proper customer research - Focus on what's most important to the customer - Embed in organizational fabric and operating model Made with HARPA AI
@McKinsol_Consulting
@McKinsol_Consulting Ай бұрын
Thought Leadership Series: Use Cases & Methodologies of Data Transformation as part of SAP Transformation kzbin.info/aero/PLJLQOahxZ0rSMAlJQpQI8IVpwvD0GUaN9
@KgosiMotlhabi
@KgosiMotlhabi Ай бұрын
This is brilliant
@JesperLowgren
@JesperLowgren Ай бұрын
Thank you !! 😁
@BrianEscalanteRamirez
@BrianEscalanteRamirez Ай бұрын
Great video
@JesperLowgren
@JesperLowgren Ай бұрын
Thank you Brian !!
@surfbug1
@surfbug1 Ай бұрын
START IS AT 4:25
@christiangeorge5313
@christiangeorge5313 Ай бұрын
Thank you, this helped!
@JesperLowgren
@JesperLowgren Ай бұрын
My pleasure 😁!!
@saulLenin17
@saulLenin17 2 ай бұрын
jeje, volvo is chinese owned now.
@JesperLowgren
@JesperLowgren Ай бұрын
Yes very true. But the analogy served its purpose 😁!
@MatthewOrtman-k1p
@MatthewOrtman-k1p 2 ай бұрын
A lot of this seems arbitrary. So in third normal form how is the job name not defined by employee id?
@JesperLowgren
@JesperLowgren 2 ай бұрын
There is a difference between RELATED and DEPENDENT. Job name might be related to an employee, or it might not, if there are no employees with that job name. But they are not dependent, because an employee and a job can exist separately, e.g. they do not depend on each other to exist.
@fastcurious5890
@fastcurious5890 2 ай бұрын
There cannot be more simplistic explanation on normalization than this video. It took me years to find this short but exceptional tutorial. Thank you!
@JesperLowgren
@JesperLowgren 2 ай бұрын
Thank you for your feedback !!😁
@papafoxtrot11
@papafoxtrot11 2 ай бұрын
I'm a little confused on step 4 of 1NF.. You circled the two skill and skill id columns indicating that there can be no repeating groups. Then you moved them. But you moved them both to the same new table. If these skill columns were repeating groups in the original table, what makes them not "repeating groups" when side-by-side in a different table??
@yanabudnik3482
@yanabudnik3482 Ай бұрын
I am confused about the same thing, it looks like the second table is still not in the 1NF as there are repeating groups...
@yoochem
@yoochem 19 күн бұрын
same question here!
@camilaquebec6222
@camilaquebec6222 2 ай бұрын
Best succint explanation of these concepts 🏆 Thank you! Subscribing : )
@JesperLowgren
@JesperLowgren 2 ай бұрын
Thank you !!
@Steph-jazz
@Steph-jazz 2 ай бұрын
Excellent !
@JesperLowgren
@JesperLowgren 2 ай бұрын
Thank you !!
@PeterKelley
@PeterKelley 2 ай бұрын
It would probably have been worth mentioning Archimate and the free Archi tool although the visuals will still need to be done in a better visualisation tool like Visio or Inkscape.
@JesperLowgren
@JesperLowgren 2 ай бұрын
100% agree, Archimate is much better for the actual modelling, using PowerPoint or Visio as the presentation layer.
@PeterKelley
@PeterKelley 2 ай бұрын
@@JesperLowgren I'd be interested in what visualisations you use for capabilities.
@JesperLowgren
@JesperLowgren 2 ай бұрын
@@PeterKelley Hi Peter, I typically use PowerPoint when presenting to a business audience. Not very high tech 😁.
@PeterKelley
@PeterKelley 2 ай бұрын
@@JesperLowgren boxes in boxes? I completed some work for a large client last year and we collected model data in excel and did pictures in PowerPoint.
@oriolgarciallurda
@oriolgarciallurda 2 ай бұрын
This video is golden
@JesperLowgren
@JesperLowgren 2 ай бұрын
Thank you !!
@MinekEzQM
@MinekEzQM 2 ай бұрын
Horrible video. Audio is slowed down just to get the upload be longer than 10 mins. Clearly can be heard from 1:45 on
@JesperLowgren
@JesperLowgren 2 ай бұрын
I have absolutely NO idea what you are talking about 😄.
@HemangTannaa
@HemangTannaa 2 ай бұрын
Thanks
@vincentdreemurr
@vincentdreemurr 3 ай бұрын
why is the column next to "employee id" still "skill 1 id"? should it just be "skill id" instead?
@PeterKelley
@PeterKelley 3 ай бұрын
Those benefits were very focused on technology and might not translate week for a business audience.
@brunaspc6349
@brunaspc6349 3 ай бұрын
Very informative content. TY!
@rishabhsingh0768
@rishabhsingh0768 3 ай бұрын
Such an amazing explanation in just 10 minutes..Thank you so much!!!
@centillionare
@centillionare 3 ай бұрын
So why is Job Name not defined by Employee ID, but Address is? I got all of this video except this part.
@JesperLowgren
@JesperLowgren 3 ай бұрын
Because the employee ID identifies the address, and the address depends on the employee id. But job name does not depend on employee id but on job id.
@centillionare
@centillionare 3 ай бұрын
@@JesperLowgrenthank you!
@highwaytoheaven4738
@highwaytoheaven4738 3 ай бұрын
Hi I have one question.Can I remove Employee Id Skill 1 id table? and add new employee id to skill id and skill name. So the final table will be skill id employee id skill name.
@JesperLowgren
@JesperLowgren 3 ай бұрын
Hi. That would violate normalization as skill name is only partially dependent on the primary key, e.g. skill id.
@highwaytoheaven4738
@highwaytoheaven4738 2 ай бұрын
@@JesperLowgren you mean employee id does not depend on skill id and that violates 2NF. Isn't it?
@JesperLowgren
@JesperLowgren 2 ай бұрын
@@highwaytoheaven4738 Correct!
@andygaal7936
@andygaal7936 3 ай бұрын
very effective lesson, nicely done I instantly could understand the matter, thanks !
@Cysops
@Cysops 3 ай бұрын
Although still a bit abstract, it is good. We extend it with a BRACI-X MODEL. B=BPMN model of the processes. RACI = IS NORMAL RACI Then X = eXtended. Where Operating model is eXtended to include repositories for all components (governance policies, standards, procedures, reports, HR job descriptions, tools used, training needed, awareness campains needed. ) At center is the RACI. Upper left is the goverance docs that say WHY and who is responsible in raci. The B, bpmn, is in lower left and is linked to a task so one alwats knows HOW to do the task. To the right the RACI is extended to include the TASK (Tools, attitude, skills, knowledge) needed to complete that task. Above the raci is a link to the irganizational diagram and each positiin linked to a job description, that includes the TASKs and TASK (tools, attitude, skills, jnowledge) so we know if the hired persin needs training.
@LoveOfJesusChristMinistries
@LoveOfJesusChristMinistries 3 ай бұрын
Excellent. Kindly put many such.
@FalcoPunch182
@FalcoPunch182 3 ай бұрын
Could you take out the microton from inside your mouth? Your speech is so moist and noisy and smacking.
@KimZhou-x1c
@KimZhou-x1c 3 ай бұрын
Hi, can you do a showcase of how to build the data lakehouse?Thanks