CUSTOMER OVERHEATED THIS CORSA - NOW WANTS ME TO PAY

[@carukchannel]

Enjoy guys 👍

[@tardeliesmagic]

Do keep these videos coming, i & the rest of us really like them. Cheers.

[@statementleaver8095]

Just ordered some TopDon stuff Artidiag 800BT 2000Amp jump pack LEAP20 £250 👍👍

[@MrNikoid]

I just couldn't deal with the general public, there are so many people who just won't take responsibility for their actions and think somebody else will sort them out. I genuinely believe people are becoming more stupid which is odd given how we supposedly live in the information age.

[@garryhorsepower3190]

@@MrNikoid I agree few people nowadays will actually admit when they are wrong.

[@DavidPayne-ii4uv]

I live on the Brecon beacons I'm a Yorkshire lad coming back up to Yorkshire I would like to meet you and you take me to a couple of auctions I'd like to buy another car I have a jaguar xk150 but I'm after a range rover 2.2 diesel if you could help me out Lee I would appreciate it

[@markwalters2927]

I agree with your verdict. Problems often arise from dealing with the general public. And these are the people that cause the stress.

[@split_pin]

The customer is an absolute trumpet and had the engine been toast, should be made to pay in full for their utterly bizarre behaviour. Whatever garage they end up working for, nobody should even put their wheeliebin in for a tyre change! I guess in reality though, as a goodwill gesture only to protect my reputation, I'd have offered some kind of split in the cost, say 50/50 or thereabouts.

[@pistonslapuk]

@@mariemccann5895and idiot 😂

[@paramedicchrisbookseries]

I agree

[@waikanaebeach]

Just make sure that your warranty and sales documents say that if warning comes up and you continue to use the vehicle (that means stopping as soon as possible and safe to do so) without contacting us first that they could invalidate the claim and be liable for repairs caused by continuing to use the vehicle.

[@bloke755]

Exactly this 💯 ( you saved me typing 😊) .

[@malcolmkempster7858]

He shouldnt have to waste time saying the obvious , it's in the handbook

[@john1703]

@@malcolmkempster7858 You expect people to read (the handbook) !!

[@AndyC2_]

You’re spot on Lee, says in manual if red dashboard light shows, pull over safely and contact dealer. You defo shouldn’t have been paying for a new motor 👍🏻

[@libraman1303]

Had a tertiary belt go on me a few years ago on the M1 (at the time I had no idea what it was). Dash lit up like a Christmas tree🎄. First thing I noticed was the loss of power steering, then lights started to dip. I pulled off at first junction and let things cool down for an hour, as noticed temp was rising. I had already called for recovery. Anyone that drives a car in this condition for more than a few miles knows they are gambling, as they know something serious has occurred. It’s a bit like watching people drive through flooded fords etc, they know it’s a dumb idea, but they still do it (Ego problems I’m thinking)..BUT…no one else should foot the bill for their mistakes, other than themselves..it’s the only way these type of folk will learn! Problem is today, most people want to blame someone else for their own stupidity.

[@garytaylor9474]

I feel for you Lee.. But the root cause was the timing chain seal.. Yes he's been crazy driving it and if he'd been scrupulous he could have played dumb and said it happened yards away from home when the lights came on and thought it would be safe to drive it home.. It's a mine field in the car selling business.. But pleased it had a positive outcome for all concerned.. Brilliant videos as well Lee.

[@seangreenwood8331]

some people amaze me ,not only did your customer drive it without a drive beltbut actually told you what they had done,the mind boggles,my drive belt went on my van a couple of months ago on a sunday,i had it rrecovered 250 niles from home knowing that i didnt have a waterpump running

[@chrisdavies6633]

I must say I’ve never trusted car dealers but you seem a very genuine decent guy You deserve to do well 👍

[@davidsteele9953]

I would have sorted the belt and seal . But because he drove it knowing the belt had failed and if it had caused additional serious damage to the engine then I personally think that the fault for the further damage would lay at his door and it would be at his expense.

[@paulstoakes466]

Perhaps lesson learnt is that telephone calls should be recorded incase the customer retracts the info he gave you making himself liable for major engine damage. There would have been more lights on that dashboard than at Blackpool!

[@Sledgehuk]

I think a fair way given the seal leak, it would of been good to have a bit of both, especially as they then created a bigger problem, the weighting of that is then tricky. But I think goodwill, good name is sometimes far more valuable then not giving some level of recompense. Great vid as always.

[@tonyhayward3206]

Make the customer pay for it you are a fair chap great vid again

[@kenmoore589]

We have all ran into problems over the years with all sorts and as long as everyone is fair & reasonable life is good.

[@martinduffy646]

Better just hope it's a easy fix. Had you got into a heated exchange with the customer all sorts of horrors could have ensured Court , consumer people solicitors, etc possible damage to your pitch bad feeling towards you in various ways. You were nice and helpful got it sorted way to go man!

[@bunzbe9578]

You are absolutely right, why would anyone do what they did?

[@carllockpick6179]

You sorted the, warranty clam very well. You are right, the customer, had little knowledge. I would say very very, little knowledge.

[@bazelk]

Customer 100% libel for replacement cost had that been the case, had lets say a wheel fell off would they have carried on driving the car then said you need to fix it, You did the right thing under the circumstances. ,

[@ped1872]

i would be more than happy to buy a car from you lee your princes and customer service is spot on love you're podcasts 😎

[@informedchoice2249]

The manuals are always a good resource in those instances. They usually say don't drive...

[@ryanmccormick2150]

Get that running.... holidays booked 😂 love that!

[@johnedwards3198]

Lol. Get that running and the Mrs will be thinking she gets a new Range Rover 😂

[@martf9875]

Totally Agree with you , Lee ,, Shouldn't have drove it all those miles ,, Glad it turned out in the end ,, Happy Days ,, Keep em coming 👍

[@TeddyCWT]

I recommend mate you start recording your conversations if you don’t already…that way you’re covered for them hard convos where the customer has to pay for their neglect…it’s what my old man does works every time 👍

[@Clara-ph7my]

When the dash board red light comes on, I have nearly shit myself. I always pull over, call my breakdown and get the vehicle looked at. I have had two cars now, with overheating problems, fixed and sorted numerous of times. One which I did purchase from a still operating car sales. The vehicle was still under 3 month warranty. When I mentioned this to the garage regarding the red light, they said it was not covered under warranty. This was the same car. The same car which later had an exhaust problem with. Britannia found the car had been repaired previously and had a rag wrapped around the exhaust pipe. I had paid for a new cylinder to be replaced on an Automatic car! The car was sold to me with a full year MOT and 3 Month warranty. It is so refreshing to know, that there are still reputable sales out there Lee!!

[@nicnak4475]

Wow ! That was lucky Lee, as you know, you only normally get one chance and cooking it even once does the head gasket at least ! There is always one..... or two ! 🤔

[@steveselvage40]

Trader mate of mine went to court over a similar thing, customer had water pump leak on a zafira while on holiday in Devon. Took it to a local garage which diagnosed the problem but she decided to drive it 150 miles home and cooked it up on the way. AA delivered it back and my mate said similar to you that it shouldn't have been driven and its her fault. She went to court and they decided shes not to know that it shouldn't be driven so not her fault and as still in warranty he had to give her money back and pay costs.

[@garryhorsepower3190]

Ridiculous court decision IMO. Some people just have no common sense. And these idiots are allowed on the road.

[@paramedicchrisbookseries]

It never ceases to amaze me what some people do.

[@lukasfranko3417]

Absolutely agree with you! Very fair.

[@FeeneyStephen]

Lee, I think you are quite right in respect of changing the oil seal and the belt. Perhaps the customer acted in a less than perfect manner, however, the fault does come back to that original faulty seal, causing the problem in the first place. God knows what the customer was doing but he was young and perhaps, will learn from this but I would not count on it. Put it behind you and keep up the good work. there's a lot more customers out there.

[@MrCallross]

The warranty repair seemed like a hard one, I understand that the customer could of potentially boiled the engine but due to the seal failing I'd say it would be more of a repeat repair been as you had the timing chain changed along with that seal, at the end of the day at least you solved it with minimal damage. Plus going forward you've got more chance of that particular customer coming back for more vehicles or even referring friends and family 😃

[@TonyM444]

Lucky you got it sorted Lee, though you can't trust the general public - wonder how some of them safely get through life

[@leefahy2795]

That is unbelievable, surprised it didn't melt the piston seals. Or weld the piston to the block.

[@carukchannel]

amazed it was ok in the end, lucky for both parties involved

[@leedstown]

Customer should have paid for the engine if needed but then if he had asked on Facebook all his friends and strangers would say no its the garage fault, a no win situation, I am glad you sorted it out lee

[@adebrade172]

Happy 50 thousand subs🎉

[@darrenwilson8042]

Its funny I always hear about ropey Renault electrics - I have had two Scenics in my time - real high mileage cheapies one cost me £900 one cost me £1750. Got warned about electric handbrake failures, window failures, other electric maladies but in just over 5 years with the two I had one blown bulb - that was it. Decent tough old cars in my view

[@DavidLangfield]

Would agree customer would be at fault after knowing something was wrong and carrying on driving. If the engine was damaged it should have been up to him for the repairs and not you mate. Great videos keep them coming. Cheers

[@garyedmondson796]

Think you have handled this spot on, but obviously the “ mechanical student “ hadn’t been paying attention in class. Unbelievable. Excellent handling of a tricky situation 👍🏻

[@damianleah6744]

That old corsa would make perfect first car for someone.

[@carukchannel]

sold it today 👍👍

[@cabottaxi]

Sometimes it's difficult trying to deal with the hard of thinking.

[@thomasgoudy2464]

Customer could have caused damage to the engine due to his actions NO one could expect you to be liable Always enjoy your videos

[@ElaineWilliams-z2j]

100% with you, he should never have carried on driving, never mind driven it again.

[@PuddingPeep-fs1kw]

Had it screwed it up you could have done the negligence thing and I think had it gone to court you’d have won. I reckon you would have done a 50/50 with the customer personally Either way you dealt with it showing integrity and that goes a long way in this trade - Fair play Lee !

[@stephenkewn342]

You're absolutely right 👍, and the customer should bear the cost. However, if it came to a claim, I doubt the customer would be honest, making it challenging to prove they worsened the issue. Since there was already a fault or failure, it would be difficult to prove. The best-case scenario would have been to split the bill. I doubt you would win that case in a legal dispute.

[@davejenkins6896]

The customer is always right you should pay in full as it may have been on the way out at the time of sale

[@michaelslade2463]

You was very fair what you did but they would have had to pay for a new engine if needed

[@henrykravitz468]

Love to see the cars in p/e corner 🤣. That customer with the corsa should have paid for the engine if it needed doing. Fair play for fixing the belt, and the oils sealer

[@therealpaddy]

What you've got to remember is them corsa d don't have a temp gauge

[@hondamarsh6504]

Should have breakdown cover!! It's silly not to!!

[@1gerard47]

2nd video of yours im watching, that lady insisting to buy that car was a strange story,hope she gets help,46 years as a mechanic self employed for 34 years ive come across some strange customers one thing i wont do is after quoting for a service ,inspection will never take payment upfront, many times with new customers quote for front disc pads,car dropped off get a call a few hours later'can you give the car a gecheck over while it is with you 🤔.

[@Unknownnorth]

Proof if you service your cars properly they’ll be fine, My first car was a 2006 Corsa C, Timing chain rattle at 44k miles, Do miss that car though 😊

[@nervo6321]

I agree Lee, customer absolute donut for driving the car with the belt disintegrated not once but twice…unforgivable.

[@RTJ3DCosplay]

i recently bought a corsa from 2008, i had the same problem ! the belt snapped and luckily i was fairly close to home (no more then half a mile) i knew it wasnt going to be good to drive with no belt so was carful not to over heat by limping it back at under 20 mph till i got it home, called for a local parts shop to deliver a new belt to me which they did the next day, by which time i did what i needed to do in terms of removing bits to access the tensioner so i could replace it, this happened the same day this video was uploaded !!!! safe to say the belt is now on and car running fine, just have a mysterious battery light on (solid doesnt flash) which indicates bad alternator or batter but tested both and both are fine ! ? will get a replacement batter and see if that fixes that lol

[@robmurphy6077]

Be a motor trader it’ll be fun they said lol 😮

[@rickyrall1971]

When they told you on the phone before making any reaction you should of got them to email you what happened that way you would of been covered even if the convo went the wrong way

[@pahooper99]

I agree with you. You would be liable for the belt and seal but if the engine had gone then that was as a result of the actions by the owner. So they should pay for the engine. Difficult discussion to have with them but a learning experience for them. I’m surprised with the persons knowledge they decided to do what they did. !!

[@paramedicchrisbookseries]

Love watching your video's.

[@carukchannel]

I appreciate that!

[@paramedicchrisbookseries]

@@carukchannel a pleasure. I've even got an ex colleague in the ambulance service into watching.

[@thatcheapguy525]

Li regarding the Corsa, we live in an era where the onus is put on the vendor regardless of circumstance. this has as much to do with a competitive culture of other vendors giving it all away to gain a competitive advantage via social media positive reviews (risking putting others out of business hopefully before they do) and a consumer thinking of 'its under warranty - not my problem mate' irrespective of what the law may say; try and prove neglect. I guess this is why those insurance warranties were invented, its the perfect side-step.

[@hughblount1983]

My father started off with novas then moved on to corsa for his driving school business he only ever had 1 lemon corsa which was a mark 1 Isuzu 1.7td which had a very bad engine knock straight out off the production line which the dealer pleaded ignorance about until good old dad parked up outside the dealership ship and poured a petrol can of water on threatening to set it on fire then the dealer finally listened and took it back and swapped for another which was higher spec and also reimbursed him with 2 weeks of wages for all the hassle

[@darylcherry5505]

For something like crank seals, I only buy and fit genuine items. Saving a couple quid on factor rubbish isn't worth the potential headache in my opinion.

[@thomasfrancis5747]

Agree with other comments that customer did not follow official Vauxhall instructions on what to do in the circumstances and hence negligent. Didn't he check the oil levels/notice it was losing oil prior to the belt failure?

[@TheNesta09]

perfect way of dealing , customer error , not car !!

[@00DaNnY000]

This is really interesting to see. as I’m the unlucky one in my case ( CORSA 2011 SE ) purchased from a private seller 1st car they plugged the thermostat ( taken it out ) and left the housing installed. to hide overheating issues they’ve had done 1500 miles in it unknowingly driving a car that isn’t getting up to temp as my corsa doesn’t have a temp gauge. anyway car eventually went into limp mode fan spinning full RPM and car with spanner light on plugged in OBD2 and got thermostat stuck open code that’s when I discovered no thermostat anyway as soon as new thermostat is in car is found very heating suspected head gasket by the looks having to get engine rebuilt

[@carukchannel]

Sorry to hear, they are common for head issues

[@00DaNnY000]

@@carukchannel I’ve heard they are common for the head gasket to go. car is 119k miles tho I purchased at 117k so one do them things paid £3100 tho but it is a 4 speed automatic not manual so twice as expensive

[@ronnie8752]

I think knowing I would have been liable for the oil seal and belt issue I would have suggested going 50/50 if indeed the head gasket or engine was in need of repair. I have had engines showing head gasket failure a number of months later after overheating so will keep my fingers crossed for you.

[@thindo]

It seems like every so often you have to deal with the Bellends of Society

[@joemountford6490]

I definitely believe you are quite right 👍👍👍

[@motoringmemories6825]

Done the same thing as you.glen.

[@DarrenBrown-i1s]

This all part an parcel selling old cars the percentage is hi with things going wrong but what can you do you have to make a crust 😊

[@richardgiles2484]

I agree with you, mate. The problem is that you can't buy or teach common sense 😂 years ago we give a £4k lovely little car with very low mileage on to a family member who carried on drive with the RED temperature light on. Then, cooked the engine and they just scrapped it. Easy come easy go as the saying goes 😢

[@MiaMidol]

Think the customer isn't as savvy as they think they are and this should be a lesson for them. If the engine had gone "head cracked, cylinder head gasket gone and needed skimming, valves reseating etc" then they are liable and you would be right in pointing it out. I cannot express how lucky that people have access to a dealer like yourself because in my 50 years of owning cars you are one of few I would by a car from.

[@philwindows6932]

Interesting, the customer was lucky the cyclinder head wasn't warped. However, if the engine had blown it may of been an issue of discussing who pays. The customer could argue the problem stemed from the oil seal. It is a difficult one especially with consumer rights today, if they had paid part credit card then the customer would have the card company refund them and then you repaying the card company. Also, you need to be favourable with social media. Negative comments can do damage. You did well to look after the customer and explain the situation. As for if you needed to replace the engine I would have explained that the severe damage has been caused by driving the vehicle, I would have suggested as a good will gesture an offer of 50/50 on costs for replacing the engine this would give damage limitation and a positive outcome on social media.

[@AgtX999]

pay for a new water pump fitment & breakdown fees if there were any. Any damage caused by ignoring the water temperature gauge & the warning lights is down to them.

[@andygardner3610]

Problem with warranty is people tend to be careless. I would bet he wouldnt have driven the car home if the car was no longer covered. I ran a garage for 25 years and regularly had customers bringing cars in just before the warranty ran out to get me to see if I could find any thing wrong they could claim on. The attitude was its a wasted warranty if I dont claim on it. Not all customers are like this but a fair few are.

[@MrGregShuttleworth]

I'm curious - you mention putting the blue Skoda on autotrader. I had always assumed dealers put all their stock on autotrader. Is this normal practice, or should I be looking directly on dealer websites alongside autotrader?

[@davidgavin7280]

The 1.6 VW diesel engine if that era is a terrible thing, not just the chocolate injectors but the terrible egr valves and turbo vane problems too. Youd be brave to retail one. Petrol far less hassle

[@ohyesitsme]

It's a difficult one as the cause initially was the leaking seal which you had replaced, having said that there is no excuse for him driving on once he knew that something had gone wrong. Unfortunately you are dealing with the general public and, well, any thing could happen. He didn't happen to have a suitcase wth him.

[@SoldierGAZ]

😂😂😂😂😂😂😂

[@roystonvehicles9129]

Your totally right bud, they should have stopped St away, red lights mean stop, at the end of the day it's their car, not yours, if it had seized the engine I'd have done the job say at cost, unfortunately whoever fitted the chain has caused it tho.

[@itstheterranaut]

From memory, the Corsa D has no temp gauge on the dash.

[@carukchannel]

correct we use a obd scanner on live data to check the temp when running

[@itstheterranaut]

@@carukchannel Cheers. One of my pet hates is the deletion of these gauges from cars. Its not a new thing I know.

[@br164]

You can get it up on the odometer screen with some faff which I can’t remember off the top of my head.

[@philgrimsey3637]

​@@itstheterranaut problem is, most people don't understand what the gauge tells them properly.

[@malcolmkempster7858]

Doesnt matter, battery warning light would have come on as soon as belt broke thus warning driver , anyway power steering loss would tell u somethings wrong

[@troygoodacre2718]

I think those older corsas are better than the newer ones

[@chrissheridan8947]

Frustrating though it may be, I think you did the right thing, as your reputation is much more important than a few hundred pounds.

[@zumbieuk]

No temperature gauge on corsas,hence so many cooked engines.Would have been a 50/50 compromise on further costs.

[@martinroake5810]

Was the oil seal checked by the tech for leaking after he fitted it , was it leaking badly to throw a belt?

[@nealterry5]

You're not wrong.

[@marcusclark3142]

Happed to me cambelt went in my way home. They had to fit a whole new engine lovely jubbly, so you take a hit

[@petermoore2700]

Hi lee the customer was definately at fault its a no brainer 😂😂

[@leedavies3629]

Nice one Lee if they drove the car knowing it was broke it’s down to them he shud av phoned you as soon has it happened you cud have picked it up and sorted it out you don’t drive a car with water pump belts missing and he’s studying mechanics WTF .Cheers Lee have a Top week 🙂🔧🎥✌️

[@86karl]

To be fair the belt under warranty is except able but to drive it home was dumb special as they were outside yours , if the engine had gone it would have been there responsibility to pay for as a good gesture possibly fit but the damage would have been there fault

[@Gizmo5h1t3]

You're spot on expecting them to cough up if it was for a nee engine. A leaky seal is what it is but a b0rked engine because of neglect?

[@Ron-gw6uy]

In my opinion he should pay for a replacement engine, but luckily it didn’t need it so I think you handled it very fairly so some garages wouldn’t have

[@MyJon64]

That era of Vauxhall didn't have a temperature gauge! Back in the day I was put off buying a vauxhall for just this reason!

[@carukchannel]

correct, we use live data on obd scanner for the temp

[@Hellndegenerates]

Halfords chief mechanic in the making

[@johngould7795]

Years ago we had a car front in the east end of London. Absolutely no way could you ever suggest the customer was negligent. Guarantee you come in the next day and if the site wasn’t,t burnt out every car would be damaged. Or they were aggressive and wanted a massive fight. Couldn’t win. Left the trade years ago.

[@mattbond2359]

if you supply a warranty you should fix the car. The car should have been checked for leaks after timing chain fitted.

[@carukchannel]

It was checked and was repaired under warranty

[@thequickervicar9821]

I've rebuilt a few of those Corsa engines. They dont like being overheated! The guy was lucky to have got away with it. Usually they pop the seal behind the water pump and warp the head. Running a car like that is stupid...but there's plenty of people out there who have no common sense.

[@leeevans9654]

The mind boggles mate.

[@hondac7028]

U pay three grand for a banger these days I bought a corsa two years ago for Three and half grand in the first year it had a grand spent on it then engine went bang 1300 quid fitted for another 😢 annoying but it's the fun off running a old car.its a thirteen plate.🚗

[@pancakesgo7995]

Tricky one. On the one hand, the customer is an absolute weapon for continuing to drive it. On the other hand, a court of law would be asking questions as to why the car was sold with a leaking seal, which ultimately caused the belt to fail, whether you knew about the leak or not. If it had come to the worst, a 50/50 repair bill split would've been fair IMHO.

[@leslieparish3783]

Not about this video but going back which jump pack did you say the best one to bye many thanks

[@carukchannel]

www.ebay.co.uk/itm/133810851976?mkevt=1&mkcid=2&mkrid=7111648024041847&keyword=UK_youtube_TJS1500

[@carukchannel]

or if you want little bigger www.ebay.co.uk/itm/264395653945?mkevt=1&mkcid=2&mkrid=7111648024041847&keyword=UK_youtube_01JS2000

[@Graham-rc1cp]

Trouble is, unless you had all of that in writing from the customer then it’s your word against his, and the law, rightly or wrongly, sides with the customer, particularly in the 0-6 month period after the sale…

[@garywalker3818]

get them to pay for it as not your folt all i got to say about them no brans great blogs as all the time Gary from Crewe 👍👍👍👍👍👍👍👍👍👍👍👍

[@nigelcox1451]

Sadly, outside of the trade, (and sometimes within it) hardly anyone has any mechanical knowledge, or sympathy any more. Even warning lights are considered something pretty to discuss over dinner at the weekend, or at the monthly visit to the parents. However, once they knew something was wrong, they should have called, or got professional advice from somewhere. Continuing to drive, with a known fault, puts some of the blame on them. They should also have been checking the oil at least once a month, at which point they should have noted the mess. If the engine had been toast, I'd have offered a used engine, and they pay the labour.

[@firstmate999]

the customer is always right, 1st rule of business .