CenterPoint said it can't communicate with meters while the power is out. A spokeswoman said once it's restored, the accounts will be adjusted.
Пікірлер: 143
@johnpaulwebb3440Ай бұрын
After a 7-day outage from a hurricane I got my highest bill ever. I got the same run around and my bills were never adjusted. The power companies are not your friends.
@381deliriusАй бұрын
When a public service is allowed to be privatized, that bottom line comes before anything else.
@RobertTapiaАй бұрын
Zero oversight
@anthonymarocco955Ай бұрын
Right Exactly What A Scam This Is!! NO POWER NO USE!!!! NO CHARGE WTF????
@JohnS-ol8dnАй бұрын
*Nah this is BS.* There is so much corruption in the corporate, federal and judicial world. There is no legitimate reason to estimate usage and report it back to customers. Customers want to see the truth if you're going to provide that feature!
@gRosh08Ай бұрын
Uncle Amos said... Folks are in store for a tough awakening and it was overdue.
@TheMrMusedАй бұрын
Except this is Texas. There is no federal oversight of the power grid (or power generators) in the vast majority of the state - including Houston. For all intents and purposes, Texas does not interconnect with the national power grid. So .. largely I would agree, but in this case you can remove federal corruption from your point.
@JohnS-ol8dnАй бұрын
@TheMrMused Apologies if I wasn't clear here, but the point wasn't about federal corruption, so there is nothing to remove. I cited all 3 as a general assertion, but not all 3 were related to the point I was making. I thought it was obvious that only #1 qualifies within the context to which I was speaking. This was the intent, either way.
@idm1738Ай бұрын
Centerpoint basically saying their customers gonna pay for the days their power was out as if it was still on 🤦♀️
@JuniperJupiter23Ай бұрын
This
@mercygrrlАй бұрын
That is _exactly_ what CP did w/ my account post-Ike. My block was without power going on 4weeks.
@WSmith2024Ай бұрын
Wait till they charge users for the restoration fees.
@amorrbaby8354Ай бұрын
Nah we aint paying it. abbott and the ceo can pay that People like you I think wants bad things to happend if not you'd use your voice to fight against it not hope it comes true
@WSmith2024Ай бұрын
@@amorrbaby8354 They will put it on your bill. We are still paying for Laura in SW La. BTW FU on your comment.
@danjo8673Ай бұрын
Don't forget people are still getting charged for home internet even though they can't use it.
@sugardaddy9992001Ай бұрын
Yep! When tax time rolls around we will all get a refund credit which will go back to the same people who took it away from us at the start. Isn’t this fun
@analisa706728 күн бұрын
Exactly, I’m still without internet since July 8 and no ETA.
@sugardaddy999200128 күн бұрын
@analisa7067 We didn't have power or internet in 2008 after hurricane Ike for 3 weeks. If we get another storm this year, it will be months without power and internet. The lack of tree trimming is a major factor in this debacle.
@analisa706728 күн бұрын
@@sugardaddy9992001 That is horrible! This was only a Category 1. I have never experienced a hurricane this weak perform as much damage as this has to Texas. I agree even another Category 1 will put us out for a month. I would like to know what backup plans other people that work remotely are using. People that actually need to be hardwired to work.
@HaroonKhan-un6poАй бұрын
Centerpoint monopoly for power supply to Houston should be terminated. They need to have competition so they don’t overcharge the common man. It seems the regular working people are being squeezed from everywhere.
@blond98Ай бұрын
It’s simple fraud. I feel sorry for families who are going through a rough time already financially and then have to deal with this BS.
@kevr4888Ай бұрын
Errors? No, there shouldn't be any!! Since when is mediocre customer service expected!?
@kucus503Ай бұрын
This straight BS. Goes to show you they charge us what they want
@ArtistCreekАй бұрын
Well thats pretty concerning considering it is supposed to be an accurate usage not based on historical data
@amorrbaby8354Ай бұрын
Exactly!!
@johnmarine44Ай бұрын
Investigate criminalpoint I mean centerpoint.
@theenyaarchiveАй бұрын
absolutely disgusting, if it s off its off, and nothing should move or be estimated! Centre point should return everyone's money for the last year... as goodwill gesture!
@martindavis9930Ай бұрын
This just in... Center Point Energy announces huge rate hike is on the way.
@kellyd220Ай бұрын
Keep exposing those scammers!! Investigations will soon reveal the real problem
@Smash22TXАй бұрын
Did this first guy just show running a few generators in his garage 😮
@robertward8035Ай бұрын
Hey be glad for that.....😅
@garyspence2128Ай бұрын
I think those run on gasoline, propane or kerosene.
@shanna1518Ай бұрын
There battery operated..
@jazzcat9363Ай бұрын
@@shanna1518 Those are gas caps on top of the generators. The exposed sections on the bottom are oil caps. And the rear side where you some venting and a metal tube? That's the exhaust pipe. These are most definitely NOT battery generators. I went to the WEN website and their battery generators look nothing like these. These are 100% gas generators.
@dondgc2298Ай бұрын
That’s insane!
@philoctetes_wordsworthАй бұрын
CENTERPOINTLE$$
@english7451Ай бұрын
I call corruption.
@rubensalais1502Ай бұрын
My wife called centerpoint several times a day to report power lines on the street, but every time she press the number to report power lines down, the call got disconnected, we are thankful for the crews working repairing the power lines but the administration sucks
@jeepguy4499Ай бұрын
Remember that if you want change, you need to vote out the leadership that allowed the situation to become this dire. Abbott took a page out of Cruz’s book and fled the country.
@garyspence2128Ай бұрын
Curious timing, to say the least. And he didn't rush back either...lol.
@RobertTapiaАй бұрын
Center point CEO is with him in Asia selling your highways as toll ways!!
@jiveturkey2875Ай бұрын
Vote out what leadership? Local politicians are to blame. They see their city massively growing and don't question their power company on how they plan to support it. Building more crap in the same manner you built the previous crap is idiotic. That's the failure of the local govt.
@semperapparatus987Ай бұрын
Haha I love how Republicans blame the Democrat elected officials and Democrats blame the Republicans and this is how we got here. Keep us divided and conquered.
@wallychambe1587Ай бұрын
@@jiveturkey2875 Agree 💯% , Local politicians are to blame!🤬🤬
@cat58732Ай бұрын
How are they guessing what the usage would have been?
@panaderofilmsАй бұрын
Lol.. creating an estimate BECAUSE YOUR METER CANNOT BE COMMUNICATED WITH BECAUSE THE POWER IS OUT.. OMG.😂😂😂😂😂
@Double-H87Ай бұрын
Let’s file PUC complaints
@blond98Ай бұрын
They’re bought out. It’s like HR at a corporation. They’re not there for you. They’re there for utility providers. Texas is a pro-business state, even if it’s predatory and harms consumers. To make matters worse, Republicans and Democrats in Texas get huge kickbacks at our expense to keep the system broken. You’ll have better luck voting out these people who don’t care.
@DarkBadger999Ай бұрын
The PUC is complicit with CenterPoint. They're just as corrupt.
@amorrbaby8354Ай бұрын
You need to also file with the attorney general and your congressman
@MaryRose86Ай бұрын
Some areas may take months ! My cousin is a lineman and said some areas are expected to not have power until November. They don’t want to let the public know because people will panic.
@OkaiRetАй бұрын
Seriously?
@Lighthouse6104Ай бұрын
I hope that’s not true
@aya9afАй бұрын
November?! 😕 I pray for relief sooner than that for people
@genesisartworks1636Ай бұрын
It is happens every time we lose power they still charged for it.
@marthaparra9210Ай бұрын
All BS
@johnknouse8846Ай бұрын
Happens every time! They count on most people not watching that close. And good luck with getting a resolution! I know a lot of people aren’t fans of our governor or our “acting governor”, but I really hope they follow through with their look into Centerpoint!
@MaryLynn1Ай бұрын
THEY WERE NOT PREPARED!!!!! 😈😈😈
@AcomponyАй бұрын
He has generators inside …. Not ok
@DANELLMOTOАй бұрын
FASCISM IS A BUSINESS HUMAN SACRIFICE FOR PROFIT
@rangolovesmangosАй бұрын
Total scam! They need to be sued.
@mercygrrlАй бұрын
Ya know, those CenterPoint C-Suite Sweet Sweet Quarterly Bonuses need to roll out ON TIME! CP Executive households have already budgeted that money, if not already spent it!
@trubleSum1Ай бұрын
Public Utility my ars!
@shantellgonzalez7916Ай бұрын
Damn yall getting charged for power you don’t even have? 😂😂😂😂😂😂I’m sure your Governor Abbot will okay this! 😆😂😄
@brandonb819Ай бұрын
He will be fine with it, Houston is Democrat..
@demiroxx3055Ай бұрын
And then State is Republican ran.
@brandonb819Ай бұрын
@@demiroxx3055 exactly
@RobertTapiaАй бұрын
Texas grid is independent with zero oversight nor regulations. It goes down in freezing temps and windy conditions. Hundreds of lives have been sacrificed to corporate greed propped up by Republican incompetence!!!!!
@spunkysagittarius87Ай бұрын
What a cluster …. 🤨🙄
@jonkzakАй бұрын
There should never be any estimating performed by a public utility. There systems need to reflect exactly what is used and bill for that amount only.
@juliebeckman1506Ай бұрын
Center point need to be investigated! Some of the richest people are working for them, I call Fraud!!!
@relic21jaАй бұрын
There will be errors , how are they going to bill you if it's not on sounds like that guy used to sell used cars at a crap dealership can't we just use another provider or is this really a monopoly that's so messed up that nobody knows what is what
@helidude3502Ай бұрын
For those that have used generators hooked into their panel, did you shut off the main feed breaker? This could be spoofing the meter if you didn’t by back feeding to the grid. Back feeding is also dangerous to anyone contacting or working on lines that should be dead. Of course if you don’t have anything hooked to the house, that would seem very suspicious 🤨
@OrangeGuyBlowsАй бұрын
Welcome to deregulation.....you get what you vote for.
@victormontalbano4993Ай бұрын
Yup that’s happened in Ike. ! The so called smart meters. Are only smart for the energy supplier. !!!
@jameso.4381Ай бұрын
So if the power plant can't connect to a smart meter, it'll just charge an estimate of the monthly usage when there are no outages, and if the power customer doesn't catch it, they will be charged for electricity they never used! And, if the do catch it, they will be given the runaround for years, hoping the customer will give up and go away!
@dsmith8859Ай бұрын
This is just another example of the great state of Texass taking care of its people
@yogisurfrunner1925Ай бұрын
Great catch Ch11!! This is no surprise from an industry insider.And the answer from the BBB dude to call the Tx Atty Gen. Hahahahahahaha - as if
@BluBarronАй бұрын
They really should have to issue a credit for the days we go without power. Not necessarily just to help the customer. I believe it would make them prepare and repair better. If they knew they would have to pay out for the time customers were without power it would change their business practices. They would actually work all year to harden and bury the power lines. Make sure that the linemen are prepared before the storm. It’s cheaper for them to just wait till something breaks before fixing it than to work constantly to make sure it doesn’t break. We have to find a way to change that. Hitting their bottom line is usually the best way to make them think and act proactively.
@kennethmalone8104Ай бұрын
I got a bill for may when the power was off for like 4 to 5 days. I called an some IDIOT tried to convince me the setup is the same even if power is off but at an much lower rate. 👀🤔🤔🤔😡😡
@crimsyn76Ай бұрын
So they use historical usage data to estimate usage when they can't communicate with the meter during an outage. An outage would imply 0 usage. What a load of shit.
Ай бұрын
A corporation cheating customers ? Oh no that would never happen 😂
@GorditoroksАй бұрын
Holy guacamole , I am no advocate and not affiliated with any utility industry. I could see where they would estimate usage or consumption with it being essentially a commodity and then come back and make there adjustments. Not saying that it’s perfect but if they estimate usage then you know how much product to allocate. We do the same thing in the fuel industry. I agree that they are not your friends but everyone is letting the media get them all horned up and mad at Centerpoint. Hell during Ike we did not have power for 2 weeks and everyone was greatful that they had what they had. Oh wait, that was before the infamous doomscrolling lol. It will all work out, if you got the time to sit around and check your phone app for your electricity usage everyday, maybe you need to make changes. Hell they making a big spectacle and they have not even been billed yet. Give people a chance geez
@dmunoz5999Ай бұрын
THIS IS BS ON CENTERPOINT PART!!
@MarkTurner-vs7ucАй бұрын
How do you fight this when everyone is a crook or a coward?
@truonghtheАй бұрын
WTF.... If the customer do such thing most likely they being charge with "Fraud", but when power company does it, they use "readjust"? What they think this is? scrabble game?
@WalkawayRene12Ай бұрын
Wow, what a scam!
@jazzcat9363Ай бұрын
So, not to take away from the point of this clip but is that dude seriously running gas generators inside of the garage!?
@jsmithepaАй бұрын
When I first saw this, I went, they using historical/average data, and sure enough. If their metering equipment fail, how is the customers' fault. And we have to contact the attorney general to resolve the issue now? These money making enterprises, like lawyers, can't lose can they, either way, no matter how shoddy, they make money, the whole thing is a scam, there is no accountability.
@markseagraves5486Ай бұрын
Buyer beware.
@jorge10928Ай бұрын
Those are sre the restoration fees everyone is going to get charged.
@amorrbaby8354Ай бұрын
Im not getting charged anything. You can rollover if you want to, I'm not so dont say everyone
@jorge10928Ай бұрын
@@amorrbaby8354 Centerpoint already submitted a request for reimbursement from the energy commission and come October they will either approve or reject the increase to consumers. Educate yourself.
@MaryLynn1Ай бұрын
KATRINA ALL OVER AGAIN.
@marcus_b1Ай бұрын
So they are basically ADDING usage your bill and masking it within regular usage. You just can't see it until situations like a multi-day 100% power outage when there is no usage to mask it with. This is NOT AN ERROR!! They are stealing money.
@backtoobasicsАй бұрын
😂😂😂 smart meters eh
@htowndevil6564Ай бұрын
they estimate the usage the usage should be due zero
@LobsterDog98Ай бұрын
Is there a chance people are back feeding the electricity through the meter causing the meter to receive the power it needs? thats a pretty common thing when you don't turn the main off like you're supposed too...
@burtcooper612Ай бұрын
should`ve, could`ve, would`ve...it is, what it is.
@notmethnxАй бұрын
This is obscene
@Inverter222Ай бұрын
Can we get regulation back now please?
@dareal4723Ай бұрын
Lot of shoulds.. in that statement
@maxkilla16Ай бұрын
LOL 🤡 world
@mark-wh2yvАй бұрын
Honest errors???? Yea in the company's favor
@john-ms9scАй бұрын
Oh hell no
@geangarcia2673Ай бұрын
money 💰
@synergy021Ай бұрын
Very bad practice. They should only report meter readings and do no estimations on user accounts.
@Thunder_Dome45Ай бұрын
They just don't understand how billing works.
@Robert-dx4fq25 күн бұрын
Lol Texas need I say more 😢
@lauran6184Ай бұрын
Mine is showing the same.
@kevinba7981Ай бұрын
A guy with a Google shirt complains about the light bill. Ironic
@XXXCRSPLАй бұрын
Amazing how a shirt says it all lmao
@jazzcat9363Ай бұрын
...........i'm lost. Where is the irony? It's just a shirt.
@MillennialMadness85Ай бұрын
Scammers
@Kacee2Ай бұрын
I think Centerpoint hired a bunch of DEI people in upper management.
@blaydCAАй бұрын
Hired rich white folks with NO qualifications! There you go!
@tothetexaschiefalotrecords738Ай бұрын
Maybe yall left the light on 😅
@amorrbaby8354Ай бұрын
You know people died right. Use the litte bit of brain you have and RESPECT what people are going through, idiot
@iamextremestАй бұрын
So now on top of our hot suffering, we have to go over our bill to make sure they didn't make any mistakes. And all that. Insane