Get Smart with Dad - How to set the TPOne-M

[@Jboza2000]

i set my hot water schedule to heat the water in a morning but still heats up when not sceduled ie when water is drawn in evening the imersion heater fills and reheats? (can see this happening on the smart meter if i actually switch imersion off via fuse box it readings drop turn back on reading go up?)

[@PaulBurke-j5f]

Anyone know if I can swap this out with danfoss tpone -S to allow me to use the mobile app (or is it more complicated than that?. Trying to about switching to hive/nest

[@DanfossClimate]

Please reach out to your nearest Danfoss office or service partner for assistance: bit.ly/3aQedtE.

[@umarnasir6912]

Hi can someone advice please how to unlock the product as i was playing with all the settings accidently i have locked and small lock sign coming up on the screen and our heating system is not working. Many thanks

[@DanfossClimate]

Hi Umar, thank you for your question. To find an answer, please refer to our FAQ page www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@melissacampbell4153]

Hi Does it have an hour on button for heating? Does it have a phone app?

[@DanfossClimate]

Danfoss has a number of available apps, software and tools available. You can find those listed here: www.danfoss.com/en-us/service-and-support/downloads

[@monafairholme827]

PLEASE Help I want to have manual control all the time how do I get rid of the factory settings. FAR to complicated I am use to a HIVE !!!

[@DanfossClimate]

Hi Mona, we will check in with our experts and get back to you with an answer.

[@shanecoles9346]

They are crap

[@bertuitterlinden8615]

Does the frost protection option, disable the hot water schedule as well ? I like to know so I can just press this button when I go on holiday without having to worry I am heating the water twice a day ?

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@johncampbell7235]

I try to change temperature on tpone-b and after few seconds it goes to zero degrees. However heating still works even at zero. I’ve reset it and changed batteries. Any suggestions

[@vineethwilson3145]

Please help, the screen shows product lock ,not working any keys

[@DanfossClimate]

Please reach out to your nearest Danfoss office or service partner for assistance: bit.ly/3aQedtE.

[@jamesgarroway]

How do i get rid of the external sensor fail as everything has frozen

[@mariainesbuscemi1396]

I set the heating periods. The time and the date. The temperatures for the different heating periods and the temperatures for night and away. For some reason, the heating periods are ignored. The icon displayed don't match the periods. At night the at home icon is shown and in the mornings (at home time) the night icon is shown

[@DanfossClimate]

Hi Maria. Please refer to our FAQ page for this www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Thank you and please let us know if you have any further questions!

[@chunyipjacobshin9910]

Hello, I have my TPOne-B for 2 winters but it always displayed a text warning message "Low Heat" after turning on for a while. Would you mind please let me know what does it mean? How was it displayed? Is that my boiler or thermostat having problems? What should I do and aware of? Thank you,

[@waynetunnah5754]

Think this is when the set temperature is not met after a few hours after the thermostat calling for heat. Normally if the boiler flow temperature is too low, radiators flow or TRV (shouldn't be installed in the same room as thermostat) set right back, or if you have weather compensation, the profile is set too low for the temperature you want to achieve

[@chunyipjacobshin9910]

@@waynetunnah5754 Thank you for your reply. May I know what I needs to do next? and what I should check to confirm my heating system or boiler or thermostat works properly?

[@DanfossClimate]

Hello, thank you for your question. To find an answer, please refer to our FAQ page www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@aliceadams6301]

My Danfoss says external sensor fail. How do I get it off please

[@susansenior8480]

How do I change the battery please. Can’t get the back off ..

[@DanfossClimate]

Hi Susan, you can find details on changing the batteries in this video: kzbin.info/www/bejne/eqTNqH5sqrGaeLc.

[@susansenior8480]

@@DanfossClimate done it thanks

[@ChrisBarkes-rn5th]

One downstairs works perfect. The one in the master bedroom bleeps and is on and saying heating is on but the radiators are always stone cold. Not sure what to do

[@DanfossClimate]

Hi Chris. Please check our FAQ page for more information www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this is helpful! And please reach out to us if you have more questions.

[@deanavitch]

Does the tp onem allow for aux or remote temperature sensor thanks

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@DanfossClimate]

Hi again denavitch, After checking with our experts the answer is that it does allow remote temperature sensors. Thanks for your question.

[@PersonalAccountIndeed]

How do you get the thermostat to turn off heating all together? I've tried everything and yet my upstairs radiators remain on all the time (they're not set by a dial on the bottom, they're purely linked to the thermostat) - I want to only turn these on when we manually hit the 'home' comfort mode. I've tried changing the heating schedule to just 1 hour in the morning, changing it to manual instead of scheduled, dropping the temperatures as low as theyd go (5, 8 etc.) and also just pressing the Standby button does nothing (the heat still shows as a constant 22.5 degrees or so)

[@DanfossClimate]

Hi, for assistance, please reach out to your nearest Danfoss office: www.danfoss.com/en-us/contact-us/

[@CharlotteNeale-o7s]

Hi I’ve just had one of these installed it’s fine in the day but of a night goes off showing moon symbol. How do I keep my heating on all day/night?

[@DanfossClimate]

Hi Charlotte. Kindly refer to our FAQ page for an answer - www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@caledoniaclimbing6506]

How do.i change the language on my thermostat

[@DanfossClimate]

Hi, you can update the language when you first setup the TPOne. Once set the further changes can be made in the user and installer setting menus. You can find more information on page 10 and 18 of this guide: assets.danfoss.com/documents/36359/AN281954512356en-010101.pdf.

[@Qwerasdf12687]

This thing stresses me out every year when winter hit 🤦🏻‍♀️

[@jobloggs1144]

How do you replace the batteries in this thermostat? Mine is about 2 years old & keeps indicating I am out when I am in fact home, leading me too think the batteries need replacing.

[@DanfossClimate]

Hi, thank you for your question. To find an answer, please refer to our FAQ page www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@joez-l4o]

I have a question. I have scheduled the heating to come on 2 hrs morning and 4 hours evening. I have also set the home comfort temperature threshold. Is it advisable to leave it on home mode seeing as i have already set two home periods for the heating to come on. I am assuming that if the temperature drops below the comfort temperature, the heating will not come on if this happens outside the times I have set? I ask because the heater does not automatically go from home mode to away mode, or night mode.

[@DanfossClimate]

Hi, please reach out to your local Danfoss sales and service office for assistance: bit.ly/3aQedtE.

[@hayleydando8514]

My downstairs tp one won’t let me turn the heating up or down . How can I fix this ?

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@samadnikzat6989]

On my TPone-M It say’s product lock on the screen. Could you tell how can I unlock it ? Please

[@DanfossClimate]

Hi Samad, thank you for your question. To find an answer, please refer to our FAQ page www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@natrajpandey]

I see a tap symbol at the bottom center of the TPOne thermostat. What does it mean?

[@zumizm1]

Did you find out mate ?

[@DanfossClimate]

Hi Natraj. Please refer to our FAQ page to find an answer to your question - www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Thank you!

[@NickyLong89]

Had one of these from new when we bought the house, never knew how to use it lol thanks for the help!

[@darrenmackenzie1892]

I set my programmer for the heating to come on at 0600 and the heating to click off at 18.5. but heating never came on and the temperature was at 17 degrees. The wee man outside the house was displayed? But when I went to bed I turned the man inside the house. Help please

[@DanfossClimate]

Hi Darren. Please refer to our FAQ page to find an answer to your question - www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope it is helpful!

[@aginjuryrehab]

Hello, my thermostat battery recently needed replacing however once I put new batteries in, a frost warning was displayed despite it being 20 degrees. I cannot clear the warning message as the thermostat is reading 0 degrees. What would you advise? When I reconnect it to the wall plate it turns the heating on to raise the house temperature (which is incorrect). Is there a sensor error? If so, how do I fix this? I’ve tried resetting it with no joy. Thanks

[@DanfossClimate]

Hi, we will check with our experts and get back to you.

[@aginjuryrehab]

@@DanfossClimate great, thanks for the reply. Look forward to hearing the solution!

[@chrisddonn]

Hi, how do I set the temperature for each Home Period I've created rather than setting it by AM/PM? I want to set different temperatures in the morning. Thanks!

[@DanfossClimate]

Thank you for your question. We are checking with our experts and will get back to you.

[@brianfunt2619]

​@@DanfossClimateWhen

[@DanfossClimate]

Sorry for the delay, you can find instructional resources on our website: bit.ly/4cCbqTu

[@matildevalente4079]

hello my thermostat is blocked how do i unlock it. Thanks.

[@DanfossClimate]

Hi Matilde, TPOne allows the installer to lock all installer settings by means of a passcode. The 3 digit passcode can be chosen and set by the installer and once set will be required to make any installer setting changes. Please reach out to customer service for more information. www.danfoss.com/en-us/contact-us/

[@DanfossClimate]

Please reach out to our UK customer service centre. Call [phone] or send an email to [e-mail]

[@McGranuaile]

How do I get the temp to reduce from 25 when I am in apartment . My student put on heating to 25 inside and now I want to put back to 19.5 .

[@DanfossClimate]

Hi @McGranuaile, please refer to our FAQ page to find an answer to your question: www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-other-solutions

[@bradmags8400]

Mine doesnt have a hot water setting? Any idea why?

[@kelamanjaro1]

My thermostat is saying "low heat" and won't disappear. What does this mean?

[@DanfossClimate]

Please reach out to your nearest Danfoss office or service partner for assistance: bit.ly/3aQedtE.

[@keke5305]

Can do cool down the room

[@sachap888]

How to activate the save icon, which looks like a wifi signal?

[@DanfossClimate]

Thank you for your question. We will check with our experts and get back to you.

[@soumenmukhopadhyay6098]

How to just restart the time ? I can see today is Sunday and time is 9.45 pm

[@AlexOrielly]

Why I can't change my heating mode to manual it's all the time stay on scheduled

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@guitarfixerluthier]

Well. I just got one of there. Have discovered one rather inconvenient feature/limitation. It appears that Home and Away/Asleep temperatures must have at least 1⁰C difference. You can not have Home 21.5⁰C and Away or Asleep 21⁰C. However, you can make that difference smaller in Override mode. As an engineer I would love to know the reason behind it. We are humans and we are different, however humans ... when in doors live in a consistent temperature within very small margins.

[@suegutheridge5785]

How do you keep the hot water on permanently but have heating on manual so that you can turn heating off and on when needed?

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@NicoleHoldsworth-c2p]

How do i turn my schedules off?

[@DanfossClimate]

Hi Nicole, thanks for your question. Please refer to our FAQ page to find an answer www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@jezlucas3878]

Hi how do you unlock it

[@DanfossClimate]

Hi, thank you for your question. To find an answer, please refer to our FAQ page www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@leahmaise9176]

I set the schedule and the heating never came on at 3am. No matter how much i set it. It doesn’t automatically come on.

[@DanfossClimate]

Hi Leah. Please refer to our FAQ page to find an answer to your question - www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Thank you.

[@ellieframpton6610]

When I have my heating set to come at 18.30 until 21.30, as soon as the temperature reaches the set 21.5, it turns off and doesn’t see the scheduled time through, so is leaving the house cold. How can I change this?

[@rilesmgiles265]

Can I turn the heating off, but leave the water schedule running?

[@paulinerossiter6884]

HI there, I am just trying to set the clock as it appears it did not go back when the clocks changed TPOne B, apprecaite any help, thank you

[@DanfossClimate]

Thanks for your question. We are checking with our team and will get back to you.

[@aarontollan5637]

I’ve set this to come on in the morning and when I get up the heating isn’t on?

[@DanfossClimate]

Hi, we will check with our experts and get back to you.

[@prodigytan]

how to unlock the product lock please?

[@DanfossClimate]

Hi, we will check with our experts and get back to you.

[@katchan3395]

I also want to know, please

[@prodigytan]

Can we have the answer please?

[@prodigytan]

I cannot find in your manual and website

[@prodigytan]

@@DanfossClimate Any update please?

[@javedaslam2247]

Hi If my thermostat is on standby mode does this mean my heating timer won't work or come on? Thanks in advance

[@DanfossClimate]

Thank you for your question. We are checking with our experts and will get back to you.

[@rosemaryajike7669]

I have been unable to access my hot water to reset it this will save me energy.

[@rosemaryajike7669]

Please why can i find the pairing code

[@adriancumper190]

Hi, I have the TP9000 as the main thermostat and 2 x TPOne's spread downstairs and upstairs in the house. Does the "Room thermostat" override the "Main thermostat" setting if they both conflict ?

[@DanfossClimate]

Hi Adrian, we are checking with our team and will get back to you.

[@DanfossClimate]

There is no communication between our TP9000 and TPOne products, so there is no possibility of the main thermostat(TP9000) overriding any room thermostat(TPone) settings. TP9000 and TPOne should work individually by the user on each thermostat. However, if you still have questions, please reach out to our UK customer service centre via call or email.Call [phone] or send an email to [e-mail]

[@sivanujasri1466]

how does it know which period is on when scheduled? as all 3 periods have different times on there

[@DanfossClimate]

Hi, we will check with our experts and get back to you.

[@kifayatyussuf4017]

Hi, Please, how can I replace the battery?

[@DanfossClimate]

Hi, you can find those instructions here: kzbin.info/www/bejne/eqTNqH5sqrGaeLc.

[@andyward1531]

Anyone know how fix rf lost issue???

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@rebeccasweet2958]

We've just moved into a home and both our thermostats are showing low battery and we can't use any other functions. How do we get to th battery pack?

[@DanfossClimate]

Thank you for your question. We will check with our experts and get back to you.

[@motchycot225]

My danfoss tp1 keeps turning itself off any ideas please guys

[@DanfossClimate]

Hi, thank you for your question. To find an answer, please refer to our FAQ page www.danfoss.com/en/products/dhs/smart-heating/smart-heating/danfoss-tpone-s/#tab-faqs. Hope this helps!

[@keke5305]

Can this cool down the room

[@DanfossClimate]

Hi, you can find more information on our website: bit.ly/4cCbqTu.

[@jacquelinehayward6193]

Hi, my TPOne_B has just been fitted. I don't want to set a schedule, I just want to put the heating on and off as I need it to, to cut my bills down. I have the radiators all switched to zero except for my living room. How do I just switch it on and off please? I can't work it out. Thank you very much in anticipation. Jacqui Hayward

[@DanfossClimate]

Hi, we are checking with our team on this and will get back to you.

[@matildevalente4079]

hello my thermostat is blocked how do i unlock it. Thanks.

[@DanfossClimate]

Hi. The Heating Mode will change the TPOne from a thermostat with full user set heating schedule to a manually set temperature only thermostat. In schedule mode the thermostat will follow the user set heating schedule. In manual mode the user set schedule will be ignored, the required comfort mode is then chosen manually. Default setting: Scheduled

[@twistsouth514]

You shouldn’t set them to zero, set them to the little asterisk * which is frost protect mode. That will still allow a trickle through to prevent the water in the radiator freezing and subsequently breaking the radiator. To be honest, set rooms you don’t want to heat to *, infrequently accessed rooms to 1 and rooms you spend most of your time in to 3. That’s a very efficient way of doing it.

[@astraeus5991]

Mine are getting replaced a.s.a.p. Compared to Hive these are not user friendly at all

[@15heartz]

How do you remove Low Heat?

[@DanfossClimate]

Thank you for your question. We will check with our experts and get back to you.

[@moeali5578]

have you had any luck with the low hear sign? ive got that on my thermostat showing to? what does that mean?

[@15heartz]

@@moeali5578 found out it means not enough heat circling the house. Turn on for all rooms for 1 hour or bleed the radiator for better heat.

[@moeali5578]

@@15heartz radiators have been bleeded theyre stay hot but still says low heat

[@AG-mn4iz]

Hi, how do I get my day of the week and date to correlate on the TP-One? They are out of sync with each other. Thanks

[@samuelanton8460]

Did you get an answer? I have the same problem

[@DanfossClimate]

Thanks for your question. We are checking with our team and will get back to you.

[@DanfossClimate]

Setting the date and time is possible for the user by going into the user menu by pressing the menu button, scrolling down to the user setting, and pressing an ok button. You will find two different options to set date and set time.However, if you still have questions, please reach out to our UK customer service centre via call or email.Call [phone] or send an email to [e-mail]

[@harrietlewis498]

How to change time?

[@DanfossClimate]

Setting the date and time is possible by going into the user menu, pressing the menu button, scrolling down to the user setting, and pressing the ok button. You will find two different options to set date and set time.

[@scottgrant2825]

What a horrible system. This is like something from the 90s. Get with the times and have a user friendly interface

[@davidlawlor4267]

Agree 100% - far too complicated - I still have absolutely no idea how to manually turn the heating on

[@hharryy22]

@@davidlawlor4267to turn on you press the symbol with the person inside the house. (Top button on the left )

[@karnahedgehog1487]

Manually is easy it's the timer I struggle with

[@Paul-qs3nu]

Just bought a new build with this in , lv now applied to go back to college to obtain a degree in electronics to learn how to operate it

[@lwtc9019]

Trush stuff

[@legohair]

My thermostat displays the incorrect temperature. Says its around 20° but I can feel its got a lot colder lately. How do I get it to display correctly?

[@DanfossClimate]

Hi, we are checking with our team on this and will get back to you.

[@DanfossClimate]

Do you have something else to measure the temperature with? As the thermostat displays the actual temperature.

[@agoldenros4220]

Mine just seems to have a mind of its own, put it on night mode which I’ve got set at 13, then it’s suddenly 24

[@chexwhite8197]

lol same. I don't have timed shedules as at the moment i'm barely here, so i just set temps manually and use the buttons on the right. I set it super low, check the flat in a few days, and it's way higher

[@sayedhussainjawid9554]

How can I reset it?

[@jelio8165]

Hi! Danfoss Climate Solutions. Which of the Thermostat TP720, TP710 and TPOne-M can replace these two; TP9000 and TP5000 series? Or can the TPOne-M replaces each of the two?

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@moeali5578]

why does my thermostat say low heat? what does that mean can you please help

[@DanfossClimate]

Hi Moe, we will check with our experts and get back to you.

[@moeali5578]

still no reply been 3 weeks jeez

[@Capture262]

Thanks

[@TheKillerham5ter]

I press the home one, which shows 24 degrees, but then it defaults back to 17.5 extremely annoying, gonna rip the thing off the wall at this rate.

[@Citrina05]

That frustrated me too 😄, as I've notices, when you set the temperature and press okay, it should start heating, however the lower temperature displayed, is the current temperature of the house and should increase once the radiators start heating.

[@catherinerostanti1738]

All you say is when asked a question 'we'll check with our experts and get back to you'. Not helpful at all ☹

[@obinnaomeoga6013]

My controller has been stuck on 28 deg despite setting it on schedule mode with low temp. It is making my energy bill go high. What do I do?

[@DanfossClimate]

Hi, we are checking with our experts and will get back to you.

[@sayedhussainjawid9554]

It locked on Thursday only

[@marchingideas298]

I have done every thing said here...doesnt work still dont know how to use this crap

[@moshabir3676]

yoour thumb was in the way in the whole video.. bro

[@nebojsakelebuda6072]

Long story short. This device doesn’t work the way it should, and second, it is just complicated for no good reason. Like why thermostat needs so many options ?

[@soumenmukhopadhyay6098]

Not at all informative !! 😢

[@DanfossClimate]

Soumen, please let us know if you have any questions we can assist with.

[@francescagrenoble290]

Few people asked question and you said : I will ask an expert and I come back to you . And you never come back to them with an answer . Like I want hot water all day and eating on and off only when I want . There is no answer

[@shanecoles9346]

I would stay away from there as they do not work as they should do I have set mine up according to this video and my radiators are constantly on 24/7 costing me money

[@krisztianrozsas7534]

Hi. I set the temperature a couple of days ago in the menu on every icon, and now it does not let me change that up or down on the temperature menu. Secondly, the temp. is setting up to 18 degrees, and it doesn't start to heat when the temp drops down to 17 degrees. Please help me. Thank you

[@DanfossClimate]

Please reach out to your nearest Danfoss office or service partner for assistance: bit.ly/3aQedtE.

[@jhthomashk]

How do you set the actual clock time?

[@julielake6408]

Hi my screen has gone completely blank today how do I reset or get the screen back ?

[@DanfossClimate]

Hi Julie, we are checking with our experts and will get back to you.