(Day 16)SLA in ServiceNow | Servicenow SLA configuration | ServiceNow Training Video

Hi KZbin Family,
I am Ravi Gaurav. I am Expert in ServiceNow . Welcome to my youtube channel.
In this Video you will find how to create SLA from Scrach.
SLA in ServiceNow | Servicenow SLA configuration | ServiceNow Training Video
Report Video :- • (Day 15)Servicenow rep...
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[@mydigitalspace13]

I work as service level manager and these kind of videos are really helpful ❤

[@learnservicenowwithravi]

Glad it was helpful!

[@KRISHNAJAISWAL-dw6is]

this is the best video to understand SLA, thank you Ravi sir

[@fahadvarkala5084]

Nice presentation

[@kittuarigapudi2127]

Ravi you are really saviour and one can find very easy to get the topic ..... really appreciate you !!!

[@learnservicenowwithravi]

Thanks 😊

[@manojvishwakarma4189]

This is the Best explanation i have watched

[@learnservicenowwithravi]

Thanks for great response :)

[@sumedhgawai679]

This video is one of the best explanation I have found on SLA topic

[@learnservicenowwithravi]

Thanks alot❤️

[@pranavireddy2748]

Best vedio..... Thx fr ur info

[@learnservicenowwithravi]

So nice of you

[@ShivPrasadTiwari1991]

Thanks for making such a nice video

[@learnservicenowwithravi]

Thanks 😍

[@gopal1450]

​@@learnservicenowwithravi can I get your number??

[@learnservicenowwithravi]

@@gopal1450 chat.whatsapp.com/DzTFY2NBIyh2RitK1MCVKm

[@learnservicenowwithravi]

Join the chat and ping me

[@gopal1450]

@@learnservicenowwithravi thank you request sent, please accept 🙏

[@sumitshiddanagoudar5135]

❤️

[@kanakagodugu7540]

all videos is best explanation i have watched

[@learnservicenowwithravi]

Thanks a lot

[@kanakagodugu7540]

@@learnservicenowwithravi

[@vinodprajapati1549]

keep it up sir

[@learnservicenowwithravi]

Thanks 😊

[@gauthambhat8844]

Nice video.. can you make a video on ACLs

[@learnservicenowwithravi]

Sure this week it will come

[@Ali-zj8mt]

Super! Can you please tell me how to generate a SLA response and SLA Resolution reports in service now???? Please it's urgent

[@learnservicenowwithravi]

Go to the sla timeline table and generate the report from there

[@Ali-zj8mt]

@@learnservicenowwithravi unfortunately SLA timeline is not yet configured. Is there any other way I can get this report? Pls help me with the query. Or how to do it manually

[@user-gq8wj7cp9x]

how the tickets get assigned in real time scenarios ?navigation part can you please do video by realtime navigation part ?

[@learnservicenowwithravi]

I did real time only.. check the incident video again

[@medidisandeep9315]

We are getting more knowledge theoritical but realtime how we get assigned slas like navigation part?

[@learnservicenowwithravi]

Its real time only.. please check the full video.. using real time only I explained

[@ashwinimadhure3514]

please make video retroactive start and pause

[@learnservicenowwithravi]

Sure will do that❤️

[@bejugamrajashekar6910]

sir we need a video on notifications please

[@learnservicenowwithravi]

sure I will bring this week

[@knrmedia4731]

Hi bro please explain clearly, like when and why exactly use Target choice Response and Resolution.. please

[@learnservicenowwithravi]

Response means:- someone has to respond to the tickec within sla time And Resolution:- it means someone has to fix asap based on sla timing

[@knrmedia4731]

@@learnservicenowwithravi I got this information from your video class, actually my doubt is do we need to create two SLA's one is for response and another one is for Resolution?

[@shaikhasan4790]

Hi Ravi Please provide the solution that, can we attach sla to any custom table,If it is possible ,how can we attach?

[@learnservicenowwithravi]

OOB, SLA definitions will be applied to only task extended tables only. For an alternative, you can define the metrics on the table which could be used to track different periods of time for non-task tables. It wouldn't have the alerting systems involved, but it might be something to consider. Your custom table is extended from the task table? if not, please check this links, How to use an SLA on Custom Application (table not extending form task) - Developer Community - Ques...

[@soumyagupta4150]

Hi Sir How can we trigger a notification to the assignment group manager when sla is elapsed to 10 percent?

[@learnservicenowwithravi]

Yes.. via flow designer we can achieve q

[@MyKaushik123]

Facing challenges in reporting SLA. Condition is: SLA start time remains same as incident created time. When the priority is changed the SLA start time remains same. While taking report extract, i am getting two entries, one for each priority. I should be able to identify the sla start time to be same as the last selected priority while resolving the incident. At the moment I am opening each incident and noting down the time of each incident and the timing everytime the priority changes. Can someone help me with this?

[@learnservicenowwithravi]

Will try and ping you back

[@nareshg6027]

How to call fix script from schedule job in service now

[@learnservicenowwithravi]

You can glide to the fix script table and add query to your fix script and execute it

[@rishabhkumardewangan-kx8mg]

gdrive link not working

[@learnservicenowwithravi]

Follow the new link on new video

[@AvinashDeveloper]

how to use resolution SLA

[@learnservicenowwithravi]

From sla timeline

[@shridharjadhav3661]

Google drive link is not working

[@learnservicenowwithravi]

I have made the drive link down for few days

[@Carpie-si4sh]

SIR I AM FREHSER PASSING OUT IN 2023 I can't find any jobs as a fresher in ServiceNow

[@learnservicenowwithravi]

Please join my Group of servicenow

[@rafishaik1532]

Send me the group name

[@learnservicenowwithravi]

@@rafishaik1532 chat.whatsapp.com/EeYpJt9hZfB0PauzYF5KL3

[@rknews69]

video on scripting

[@learnservicenowwithravi]

Tomorrow on client scripting