[Highlight] How to Give & Receive Good Feedback

[@SuperCooldude1111]

Beard lookin' good af bro

[@Arkydos]

As always, some great advice. I wish something like this would be taught in school or something...

[@sauron1427]

This is why I'm still subscribed to this channel even though I don't care about hearthstone or dota. The insight makes me feel like a better gamer at the game of life.

[@ImmaterialDigression]

Came back to Day9 after Purge dota2 videos. Love this man.

[@crippledcorsair2192]

I feel the same way. I haven't seen the source video for this highlight, but it feels like the cuts were to edit out some of Sean's off topic comments? Thing is, I love that stuff. I'd rather have the full, longer conversation with digressions, and pauses, and tangents, than what feels like a condensed version. I love Sean's ramblings.

[@michaels6951]

I've forgotten how much I love day9. subscribed

[@wescrowl9044]

Thought the exact same thing, thanks for voicing it

[@kunstderfugue]

That reminds me of a quote from master Mark Rosewater "players are great at identifying problems, but suck at identifying solutions".

[@gokenshadow3080]

Why does this video have jumpcuts? They don't seem necessary.

[@juntakyle]

Feedback, the word "problematic" made me want to vomit.

[@bloodySunday77]

I don't agree at all. Based on my experience in the context of my PhD, my general studies and my professional career, it's much, MUCH better to give focused, specific feedback than beat around the bush with vague suggestions or redundant bla-bla. Whether you agree with that feedback, whether you find it constructive or not and what your choose to do with it is entirely a different story. But you definitely need to have it as clear-cut as possible.

[@superapecross]

yeah but that would require interaction between adults, this dude sounds like a manchild.

[@Collapsonauts]

That was a really lovely video shaun! I gave some feedback to my sister regarding her college essay and I realise that though it was well intended that I didn't provide good feedback. You have given me a very strong push to re-examine that aspect of my life. So thank you

[@jonalun]

Sean - just want to let you know that you would make an outstanding strategy/ management consultant. I'm a former consultant with a Tier 1 firm, and you have every piece of capacity needed to excel in strategic analysis and hypothesis-based problem solving. If you ever get tired of streaming, you should consider a late entry as senior hire to McKinsey, Bain or BCG. It's less of an enjoyable life, but imagine the impact you would have in a couple of years...

[@lest5767]

Day[9]TV: Be a better human

[@alexandreboutaudvalarini5638]

Similar advice from AskAGameDev : askagamedev.tumblr.com/post/130141223936/how-do-you-tell-the-difference-between-critique

[@TaiChiKnees]

Fantastic advice; I'm going to try to improve the way I give feedback. And great advice about what to do when the feedback is disheartening. Keep fighting the good fight, Sean.

[@Highmelon]

Read your first chapter of your new book and it was great

[@tuskybarn]

I don't deal in SC2, but I'm so glad it brought me Day9. Thanks for being you buddy, teaching the masses!

[@Laura-qo9cc]

I liked the editing style on this video. Felt like it cut out a lot of superfluous time and kept it engaging.

[@AwesomexAuli]

"Highlight] Advice on How to Give & Receive Good..." WTF HAVE YOU DONE NOW, SEAN!? "... Feedback" Oh :p

[@Granas1988]

In AIESEC Germany we learned to give feedback this way: PoWWWEr 1.) Positive = Say something you liked about what happened. In everything there is something good. Made people accept your feedback more and help you to not only trash talk the other person 2.) Wahrnehmung (perception) = Say what YOU SAW. Not why or what you think about it but the WHAT HAPPENED. Example: In your book the person run out the store and just fall for her. 3.) Wirkung (effect) = How does your perception effected you? How does it make you feel/think. Example: That made my feel confused. 4.) Wunsch (Wish) = What do you wish the other person would change? Example: I would really appreciate if you could explain more why he fall in love with her. 5.) Erfolg (Achievement) = Say what this would achieve. Example. With this explanation I would understand the motivation of your character much better.

[@-Omega]

think you lost a bit of your comment there mate, would love to read the whole thing

[@Granas1988]

I dont know what you mean Po =Positive W =Wahrnehmung W = Wirkung W = Wunsch Er = Erfolg thats the PoWWWer formula

[@Granas1988]

You know there is a show more button?

[@-Omega]

ill be damned, i guess it mustve not showed up earlier.either that or im partially blind. sorry about that mate

[@Granas1988]

you're welcome :)

[@ManCubuSSC]

I heard Day9 switched to Dota. Really? When you're going to cast/play some BroodWar man? It's been a really long. Look, the game is back. Flash, Jaedong, Bisu, Stork are back. Even your beloved brother with Artosis are casting. It's like nothing changed. We miss you. Please drop everything and run for BW!

[@sharpweasel2]

I felt like the many cuts in this video were a bit distracting (especially in the second half). I don't mind some pauzes, because they make the video flow more naturally. If my feedback is formatted the wrong way, someone please let me know.

[@Frederik_uk]

sharpweasel2 I agree with this. It feels unnatural and often when day9 thinks it gives me a second to process what he means too. What I like is that I get a chance to work out what he is trying to say before he says it and be surprised or confirm my own thoughts on the matter.

[@antoniolewis1016]

Yes. I agree with the cuts being jarring.

[@needlessToo]

I think your opinion is shit.

[@guest273]

I actually like snappy and to the point more. It shows respect for the viewers time.

[@CountingSheepGames]

Hey Sean, not sure if you will see this but just wanted to say this was actually extremely helpful! My friends and I have just started our youtube channel and these beginning weeks have been a flood of requesting and listening to advice and feedback. Having you go through your experiences and thoughts has really helped me process and better understand the comments we have been getting. Just wanted to quickly give a thank you from a longtime fan! Was not expecting this kind of vid, but your insights were great and I loved it lol.

[@metalman895]

When getting this kind of unhelpful feedback, you can fall back on the five Y's. It's not five different why questions, it's just Why five times. "I don't like the combat" "Why?" "I keep running into situation X" "Why?" And so on. Eventually you'll drill down to the root cause. And don't let them skitter away with a non-answer either! "Because that's what it feels like!" is not going to help improve anything.

[@thehandyman052]

So... If I want to give bad feedback, instead of suggesting some insightful ideas or possibilities, I should instead take a steaming dump on the creator's work. Gotcha.

[@ryanpearo9138]

I just thought you should know that the thumbnail headline reads "Advice on How to Give & Receive Good...." :D

[@Gewsfrahba]

Here's some feedback, I like these style of videos more because they're shorter and its easier to get my dose of Day9 because I like your personality more than hours of unedited gameplay at a time.

[@Madhattersinjeans]

It's nice to avoid directives and generally appearing like you're commanding others when giving feedback but sometimes they're necessary. Case example is this video. Sean is directing us to do things the way he commands us to. This isn't a bad thing it's just that there are no easier ways to convey the information without getting overly wordy and rambling. While giving feedback without directives is certainly nicer it can sometimes simply wash over the people you're trying to communicate with. Especially if you're overly careful about what it is you're trying to say. I think just as useful is being able to receive directive feedback and similarly commanding advice and understanding why the person giving that feedback is being as commanding as they sound. Maybe there really is a set in stone method that you're too stupid to understand, maybe you do need to change things drastically. Playing hugboxing doesn't help when you're figuring out what you need to improve. Sometimes directives are helpful even if they may not be nice to hear.

[@chaz720]

It's, as most things are, a balance. You have to know your audience, even if its an audience of just the one person to whom you're providing feedback. Sometimes you can be too obtuse, and the reaction of the person is to feel as though they are trapped in a, "bring me a rock... no not that rock" infinite loop of critique. And, as you emphasize, sometimes you can be too prescriptive, and the person will become detached as they lose their ownership / creative control. Overall though, good stuff, good video.

[@ywkbme]

This makes a lot of sense when it comes to writing a book or making a game. But I'm currently getting back into Dota while playing with a stack of new players, and it's hard to give feedback in Dota. A game where I feel like you want that direct feedback. But since very minor changes to the scenario can drastically change what they should or should not do it's hard to give that, and I'm not really sure how to go about it to be honest.

[@georgioskonstantinidis6868]

I am in a very similar Situation at Work :D and my solution was to get involved with a Project right from the start. So the team thoughts and the few more days helped me to improved the solutions by a lot. That, in combination with this Video.... ohhh yeah, i am ready for the future!!

[@crytical7]

I think the key is whether you know the GOAL. If you know what the goal is, you can provide directives that accurately achieve what the advice receiver wants.

[@Quisl]

Here is my feedback for this video: I think you shouldve used red circles and red arrows in the thumbnail, don't forget to add boobs either. Also there is not a single prank involved in this video, change that. In future videos you must add more drama, try insulting some other twitch streamers or gaming youtubers.

[@HiNi.]

Brandon Sanderson and other great great authors say that people will almost always try to unintentionally destroy your book, simply because they often give suggestions to problems that they find instead of actually describing what they are experiencing when they read, which is why they have specific beta reader groups which have taught how to give feedback for their books.

[@strumpet101]

Anyone who disagrees with anything Sean says here is probably not living in a corporate world Anyone who thinks Sean lives up to this on a daily basis needs to wake up.

[@ingrimmschboindil1302]

Like! It was a nice game but somehow i dont feel a dark hard world, i cant get a feeling about "my Hero". Just too many Rainbows here i cant see anything. I missed a dark core and were not able to get into a Dark world ^^ Or still wrong i dont know ahah

[@ferrousoxcide393]

How very appropriate advice right now for me, who is having the first chapter of my book Beta read. And i have received both kinds of feedback. I wanst sure how to sort through it.

[@Darwins_Fink]

can someone explain the difference between giving a directive and giving constructive criticism? Telling people what exactly they could change is better than to change something, isn't it?

[@havek23]

My takeaway from this is that YOU (the person receiving feedback about the thing that was done or needing to be done) is the subject matter expert and one of the best qualified people to make and improve this thing. Would be nice if that was the case and that creators were somehow more credentialed and educated in the thing they are doing than the editor or feedback-giver, but regardless, to give good feedback is to pretend that they are lol

[@Ahmad-pn1ww]

awesome, thanks for sharing. I'm a little better person after this video :)

[@Pioware]

day9tv - be a better human being

[@inarisound]

Here's some feedback, Atlas project failed

[@morning_marie]

Where was this 20 years ago? Seven year old me would have benefited from this info.

[@Champ99pg]

Is Sean giving feedback on our feedback techniques.

[@benthomas5108]

You need to think about your title man... It doesnt show the last word until you click, and it can be misleading xD

[@SkullKing11841]

When your so direct like Day9 was saying not to do people can get a fight or flight reaction = get defensive.

[@imt3hm4n]

cool video d9 not really what I was looking for but this is good relationship and life advice as well. make more of these non game videos!

[@ChristopherGoetting]

I was very confused by all the cuts in this video and felt distracted from whatever his message was.

[@wittepinda]

With that beard you get an extra 100 lbs on your bench press, just sayin'

[@Mohammed8778]

i dont like the jumpcuts man... too high information density for me

[@NatesBestLife]

It's interesting listening to this now and knowing that Artillery Games went out of business

[@thunderwolf7427]

You should try playing shadowverse

[@smiguli8851]

I usually attempt to put it like "This is the problem at hand and I have this possible solution", but it gets annoying when people make a conscious effort to avoid my option because they feel like they're obeying me.

[@EpiDot52]

I think Sean's point was to not give a possible solution, because for most things, you don't understand their motivations or intentions nearly as much as they do. Give your feeling, let them figure out the solution. There's will be better for them anyway.

[@smiguli8851]

Indeed, but in most cases (at least people I know) kinda tell me what they wish it to accomplice before or in-between my experience and option.

[@antoniolewis1016]

I think your idea is good, but you're right about that "feeling of obedience". I've learned to tell people I can offer a solution, and if they willingly want to hear it, I give it. In general I HATE unsolicited and excessively structured advice, and I noticed others hate it too.

[@Darwins_Fink]

Well I don't get that. Isn't offering a differnt solution constructive criticism, which is a good thing?

[@EpiDot52]

Sirpuschel2210 I think Sean discusses exactly your question in this video more elegantly than I could.

[@Sehyo]

Day9, how are you feeling today?

[@rudyhernandez5801]

Idk about anyone else but I would enjoy if he made a series of some sort out of videos like this and stuff of the like

[@loveghostnightmare1082]

this is some of the most thoughtful shit i've seen out of the clusterfuck that is the esports community in a long-ass time

[@TheBradanAnderson]

Did Day9 go to couple's therapy?

[@DandyAnnieTime]

1:32 Is that a Birdemic reference? *clap clap*

[@defaultoandores626]

This video should be shown to any KZbin essayists ever.

[@turnip8890]

This videos feedback in itself is a directive ;v;

[@AbdulrahmanMajash]

What about positive feedback though? Or a feedback's positivity or negativity is dependent on the author's goals ?

[@loveghostnightmare1082]

i feel like "positive" and "negative" feedback might be a false dichotomy in this case, or at least a distraction from the core point. the poor is simply that a description of the issue is more useful than a directive that neither gives reason as to why that directive should be enacted nor gives agency to the one being critiqued to regulate how to address the issue with their own knowledge of the product, service, etc that they are providing. it could maybe be said that "hey, this is good, keep doing this" might be a "positive" directive here - something that, if followed, could lead to future products being inundated with a given problem (a little randomness is fun, too much makes the game a quantum mistake) or difficult to adapt to changing circumstances, maybe

[@Mythicalmage]

This is really well edited and of course very helpful!

[@Serenity17]

I swear Ive seen this a long time ago. Maybe im crazy tho

[@worshipexplicit]

you're crazy, maybe you should consider therapy

[@thehibernator1101]

"From 6/30/16, Day[9] HearthStone Decktacular #234 - Sjow's C'thun Control Warrior P3" It's always in the description.

[@BonsaiBeard]

I feel like Sean should do a series of "how to give and receive good [BLANK]"

[@veespa_]

“How to Give & Receive Good Free One Topping Domino’s Pizzas from Domino’s Pizzeria & Restaurant” Well, Day[9], the crowd has spoken & here’s your next video idea! Sorry, it’s not just me, it’s what everyone in your crowd is demanding. I expect the a VHS tape of a rough cut of the video to be in my mailbox. You have 78 hours.

[@strumpet101]

i love you, truly. i just wonder if you are as good at taking this amazing (honest statement) as you are at telling it to us. I mean, I agree with you, but I wonder, as a fan, if you are as good at taking your own advice.

[@hyperphysics6687]

Thanks for the video. Ive been trying to explain similar concepts to some people, but you explained it perfect. Now I will just share your video save myself the grief hahaha.

[@pf_rush5073]

Im judging a speech meet tommorow and this was incredibly helpful!!! Thanks Day9

[@LatchGameDev]

So much wisdom! Thanks for making this video :)

[@wilhelmscream6919]

Considering going through the backlog of videos and just watching every moment where the game footage isn't in focus :P

[@stopaskingmetousemyname]

So this video appeared in my feed as "Advice on How to Give & Receive Good" I immediately assumed it was going to say Good Head. I am disappointed :(

[@nomydev]

These kinds of videos are the ones I come for to this channel now that the SC2 stuff is gone. Very appreciated!

[@ForTheWin114]

well put Sean

[@moln.r]

all i want to say is thank you

[@drxthwr]

day9 is life

[@stev019]

Thank you for helping me give better feedback! This is a huge thing in my life that i want to understand better.

[@daniellongworth7513]

My god Sean is looking 10 years older every time I see him.

[@TheNamelessGentleman]

Dan L kinda rude of you Even if it's over the internet

[@jonkru6017]

"Never listen to directives, ever", he directs, haha. That's pretty funny. Haven't listened to it all but I wanted to note this while I was still chuckling.

[@Graemyr]

Jon Kru You're misunderstanding. The video is *advice* about how to give feedback, so it's okay to give directives.

[@Graemyr]

He does offer an explanation of why you shouldn't give directives. When you give directives, you are taking away the creative license of the person that you're giving feedback to. You're prescribing a solution (to a problem that may not even exist) instead of pointing out problems (which the receiver of the feedback may or may not agree exist) and then allowing the receiver to work through the issues with their own ingenuity. Also, I wouldn't consider this video purely instructional. It's advice, which you can take or leave. I get the impression that you're having a personal reaction to Day9's presentation rather than the actual content.

[@CryBacon]

I'm loving the new editor you guys hired. Keep up the good work

[@Kaiyening]

Thank you so much for these highlights, Sean.

[@ScrivoQualcosa]

too much PC i cant handle it i disagree completely with u mister day9 an intelligent person should listen to any type of feedback and sort out the good ones and understand them (ask if he doesnt) directives can be be really good, they can be the correct one especially if the person giving them is an expert on the subject

[@taylorsabbag6962]

What on Earth are you talking about? Not a directive by the way. But seriously, I really like you and usually you have some moderately smart things to say, but this is not very useful to anyone. If anything it's hurtful for people to learn the wrong way to give and receive feedback. First of all, it's a maxim, and as a rule, maxims are often not valid, nor is reality usually consistent with maxims, especially as they're usually defined by one individual speaking in one language. Why would reality conform to an arbitrary viewpoint, never mind one which attempts to describe all examples in a given category? Second, there absolutely are situations in which you can give directives as feedback. Every element of feedback is useful and necessary. You can choose which elements you'd like to take away. For example, within their own meetings, you could describe any one individual's suggestion as feedback. If none of them suggested a directive, there would obviously be no direction. Not everything you say here is useless. The core of your argument, in fact, that describing your reaction is the most useful is valuable and probably true. Though it's more apt to say that whenever you can get at the core of a problem, your feedback will always be the most valuable. However, sometimes a directive can actually be getting at the core of a problem, and if you get defensive or have your mindset, you might miss it because you're too confident that you know more. And honestly, sometimes you will know more, but the person through a random insight will still be able to get at the core issue.

[@Tory-JJ]

dont really agree. If a massive majority of your testers in a game are agreeing on changes for a character/balance/whatever then its probably a good idea to do that. HOW you do it is what matters to the designer. But doing it is what matters to the players. For example. I've played gigantic for years, alpha. since 2015 janurary. Game went into OBT 12/8/2016 In that time we have made massive overalls to the game design wise and map and playstyle wise. Power generation changes that were massive to meta/gameplay Power "stealing" was removed. "paws" were a thing for awhile... There's too much to type about.. But all these changes were basically what you called a check list. Its not like we were doing this to them on purpose its their game. Making it playable and fair to new players is what matters the most. Having solid tutorials to understand the game and not summon when you cant defend creature is important.

[@klte1]

I'd say suggestions aren't as irrelevant as he's presenting it to be, it's just that the impression and effect are that much more valuable to the ones receiving feedback. If you have a proper understanding of the effect the author/writer/designer is trying to achieve, then there is nothing wrong with minor suggestion. I'm understanding your point, and I agree mostly, if a large group of people (correctly) identify a problem with specifically balance of a certain game mechanic, then a game designer should definitely listen to that. However, that's not the point David is trying to make. If the suggestion is formulated in such a way that it shoehorns you into one specific direction which won't solve the problem, then you have no reason to follow that course of action.

[@Tory-JJ]

Yeah but I don't see that kind of feedback in the games I've played over the years. Not to mention, I certainly do not provide feedback that is not important. Generally if you are invited to an alpha. You are expected to provide feedback as often as possible. However I have seen a lot of Uneducated feedback. That is the problem with most kids/players now a days. Uneducated feedback asking for changes on something they hardly understand is definately the most toxic to a designer and detrimental to a games depth in the long run. That being said there is always something most designers struggle with that are newer in the industry. And that is Depth not being complexity. And complexity not being depth. A game does not have to be complex to be a deep and enriching experience. K.I.S.S. aka.... "Keep it simple stupid" If there is a way to simplify something thats over complex for no reason than it should be done. There are lots of examples in game design of games that are shallow but complex. Its why its hard for me to play a lot of games that aren't competitive. Because competitive games tend to just have more depth than those that are single player. Not always. But more often than not... There are plenty examples for me personally of great single player games and franchises.. Metroid...zelda....Mario...doom...

[@ImmaterialDigression]

Is day9 still working on a game?

[@GLRaema]

No, he left Artillery games because of some conflicts he had with the direction of the game.

[@DjAirsurfer]

Didn't he leave because the lack of personal time/stream time stressed him out a lot? Or was it both or neither

[@dup2fork]

naw, he left cause they weren't good at giving & receiving feedback

[@LamaPwner]

"This is how you give good feedback; Don't tell people how they should have done something" -Day9 2016 Kinda confusing statement.

[@ThelastArchdemon47]

Feedback? like they would ever listen to me? Like i said in you chat billion times. Sean, i like you stream but i miss Starcraft 2 video from you, so why do you dont play it? why arent there Funday Mondays anylonger? if you would start it sometime when would that be? did he ever answer? no! #feedback for #?"("!?§""?!-...._"PIEP PIEP PIEEEEP!!!!

[@HiNi.]

Maybe you should do a little research. www.reddit.com/r/starcraft/comments/2zie0u/saying_hello/?st=iygf30xx&sh=4e32d788

[@ThelastArchdemon47]

srsly?! why should i waste my time on reddit? there are just selfish bastard there and more like this creature they call himself human but i doubt that

[@ThelastArchdemon47]

but never then less, i read it but i dont understand it, now he has time he is not working for the company, even streaming almost every day so he has time to do SC2 videos but he doesnt do it. Looks like he is not that person i was thinking of him, but still thank you for the link and iam unsubing his channel and sub in twich.