DCP: Bell Services dispatcher Part 1 - Role Overview, Luggage Transfers, Who Should Avoid This Role

[@lilym8180]

hey man thank you so much for this video! did you have this role for a summer alumni program? i have my phone interview on friday and i’m wondering what they’ll ask me about the role since i plan on saying it’s one of my top choices

[@TheTruthBehindTheMagic]

Thank you for the comment! Yes, I did Bell Services for the 2023 Summer Alumni Program. Unfortunately this was the very last program before they started doing the phone interview again so I don't have any first hand knowledge relating to bell services specifically when it comes to the phone interview that I can give you. Honestly though, from my experience with the phone interview before my program in 2019, and just knowing how the program operates in general, I wouldn't expect them to ask anything very specific/detailed relating to bell services. Bell services is just such an obscure role for the most part that the interviewers will most likely still gravitate towards asking questions regarding more widespread roles like attractions, quick service, etc. So I definitely wouldn't worry about knowing much detailed information about how bell services operates! I remember on my phone interview back in 2019 they asked me "if you're working on Pirates of the Caribbean and the attraction breaks down, what would you tell guests asking what the issue is?" But honestly, I really don't expect them to throw out any questions that are that deep when it comes to bell services. I would wager that they will stick to more generalized questions if they do begin to talk about your interest in bell services. Things like "are you comfortable lifting items weighing 40 pounds or more", "are you comfortable driving a large company vehicle for extended periods of time", "are you comfortable using a computer", that sort of thing. Even though those questions are essentially answered on the initial program application, they may still ask them again simply to determine quite literally if you're able to do bell services. My advice overall would be to focus more on showing a major interest in Resort Operations, especially front office/main lobby operations, instead of focusing on bell services specifically. I'm assuming you ranked front desk/concierge high as well on your role preferences as well (sorry if that's the wrong assumption!), but I believe showing a real affinity for hotel operations is really the best thing you can do if you're trying to persuade them a bit on role placement. And if they do ask "why bell services?" and you're not really sure what to say, I would just focus on telling them you really enjoy the resorts, and you want to be a part of making the guests who stay at the resorts have a magical experience. Sorry that this response was so long! And sorry that I couldn't really give you any first hand knowledge from my phone interview! I was fortunate enough to get bell services without a phone interview or even being able to rank my role preferences. But I hope this response helps you in some way! I'm sure you'll do fine in the phone interview! Definitely let me know if they do end up asking detailed questions about bell services because I will honestly be very surprised if they do!

[@lilym8180]

@@TheTruthBehindTheMagic Thank you so much! This is super helpful information. Concierge actually was one of my highly ranked roles originally, but they’ve come out with a list of roles we’re not allowed to do for summer alumni this time around and that’s one of them, which is why I focused in on bell services. They’ve been asking people specific questions relating to what they say their top roles are, so I’ve prepared myself for the basic questions and some more specific ones-I’ll factor the ones you mentioned here into my preparation as well. And I’ll let you know if they throw any other bell services questions my way! Thanks again for all the information, it’s been a big help.