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August 18, 2023:
I break down how a conflict de-escalation training scenario was executed, commenting on the basics and point out some personal safety considerations. This is a common scenario that my team and I use, and in this case the scenario took place in a small office.
Remember to:
Play your ACE ( Your Appearance, Communication and Engagement)
Slow down
Take a breath
Assess the situation
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GENTLE RESPONSE is not just another lecture presentation. The De-escalation training program is specifically designed to assist a person develop stress inoculation, muscle memory, self confidence and confidence in other colleagues. None of which anyone can get from just sitting through a lecture or watching a how-to video.
Students also receive real time feedback from instructor/role players to validate and affirm what was done correctly during a scenario, and feedback as to what can be tweaked and done differently.
Contact me for more information on how my team and I can help better prepare you and your staff how to to effectively and successfully interact with someone who is loud, rude, obnoxious, and prevent a volatile situation from becoming a critical violent incident! We are a critical part of the professional development of your staff and volunteers!
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