Detention in Truck Dispatching and how to deal with it

[@hotpoockets5559]

These are really helping out thanks man

[@AlfaXLogistics]

Thank you very much!

[@raccoon_cheeky]

Thanks for the info!

[@chocolatebutterfly9295]

You always have the greatest videos. So easy to understand. At what point or do we (Dispatchers) ever have to speak to or deal with the Shippers?

[@AlfaXLogistics]

In most cases dispatchers don't talk directly to the shippers. However, sometimes when a freight broker fails to communicate properly with the shipper, dispatcher may end up doing so.

[@gibbyjennifer]

As a independent dispatcher do you include detention when billing your owner operator or just the rate the load was for originally? For instance the rate was $1100, he was held for 6 hours and received $300 for detention. Do you bill for the $1100 (without detention) or $1400(with detention)?

[@AlfaXLogistics]

Jennifer, if we are assisting our client with billing and $300 detention was approved by a broker, then we would bill $1400 on behalf of our client. P.S. If you are expecting detention, you should hold off on billing an initial amount ($1100 in your case) until broker either approves detention and provides you with a new rate confirmation or denies it.

[@gibbyjennifer]

@@AlfaXLogistics Yes of course. But i am asking about when the dispatcher in invoicing the owner operator for the loads they dispatched. Does the dispatcher charge their percentage on the base rate of $1100 or the adjusted rate of $1400? So let’s say the dispatcher gets 10% on each load dispatched. Does the dispatcher charge $110 or $140?

[@AlfaXLogistics]

Jennifer, that depends on your agreement with your client. For example, you can argue that if you are assisting your client with getting detention, you are entitled to percentage of it.

[@TOMMYSURIA]

The problem is all the BS games the brokers play to not pay it.

[@AlfaXLogistics]

That is correct, a lot of brokers will try not to pay, unless they have to. However, if you take all the "preventative" steps we discussed, your chances of collecting your detention will be greater.