What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]

[@TechWithEmilio]

Are you a Tech or a Sys Admin? Check out my training course to learn the skills your need to know! - bit.ly/TechAdminToolbox

[@iancunningham2440]

Good video, great info. Just not a huge fan of the same background music playing throughout. May I suggest that you try to let it fade out after the intro theme (from 0:48-100) if you make new videos in the future.

[@jamesroycoronel4987]

I am an IT SPECIALIST I, working on a BPO company in the Philippines.

[@zhinon26]

Hm po sahod? Tnx 😁

[@วาสนาอินทจัย]

I love how you explain things step by step.

[@sylwiazientek5182]

Hi :) Came here to find out more about IT job titles, it seems that level 3 support is more often called engineers, whereas, the level 1 people are called support analysts, service desk, or simply technical customer service. Thanks for your video; it would be great if you could add info about the salary bands for the roles.

[@blackjew6827]

i'm level 1-2-3 and get paid like level 0.5

[@MrPlenty1]

Then look for a job elsewhere. You have the experience and skills to be paid more

[@samanthagriffinv2.08]

Probably should look for a job at a deferent company or negotiate you current pay with your current boss

[@blackjew6827]

@@samanthagriffinv2.08 I got a new job at the government. pay is good.

[@samanthagriffinv2.08]

@@blackjew6827 nice congratulations

[@Qwxiq]

Help me brother how to get one😢

[@stevena1425]

I'm trying to get into iT it's my first year going in I graduated from Cisco I went to holy oak community college.

[@michaeldeleon4202]

I know everything from lvl 1 to lvl 3. Is it possible to apply without any direct experience in lvl 2 or 3? 😁

[@NewQuietBear]

Thank God for explaining. L1 and L2 seem too simple. I rather start at L3.

[@asadsiddiqui7851]

Thank you for sharing the video Emilio, very informative. You are a legend

[@TechWithEmilio]

Hey I know you!! :)

[@willianbarreiro9925]

Currently, II'm working as a Network Analyst in an ISP, I plan to become a DevOp Enigenner ASAP.

[@GoodByeSkyHarborLive]

so basically level 1 despite whatever the company never leave their desk and attend phone calls and solve tickets but what about level 3? It seems they also don't leave the desk but are responsible for the more technical stuff?

[@zhen86]

Level 3 is doing network or server. They are the engineers, they setup new switches and seldom have people call them. They need to do the high maintenance and reports on their job. You can’t do Cisco without CCNA.

[@GoodByeSkyHarborLive]

@@zhen86 so while not much end user its still mostly desk based right. And is level 2 the only one that is around 50/50 hands on and desk?

[@elyamaniachouak7080]

Thank you so much. Such a great content. I work in IT support managing level 1 support team and I want to switch career to machine learning engineer. Is it a good choice ? Or I need to stay in IT support? Thanks in advance

[@pteppig]

It's a completely different field and skill level. Depends on how much experience you have with statistics, programming languages, databases, etl and Software development

[@elyl9787]

Thank you!

[@desertrose9700]

Is it suitable for Introverts that just want a routine tasks ?

[@pierre-richardbeaubrun5063]

great video

[@SpontaneouslyPhytagorean]

Is it a good job,as in are you happy doing it,or is it a dread?

[@SundayAtuegbe]

Good video with a detailed explanation. I am doing the job of levels 1 and 2. With your video, I have learnt and understand the job responsibilities of each level. Thank you so much.

[@Togher01]

So from this standard. I got through into the level 2 Tech but being called a level one. I thought this was the case.

[@pinatek100]

Hello, I have a question concerning the helpdesk level 1 as a new graduate, is there a database with all the technical problems to help the new graduates with little experience! Thank you for your time and answers!

[@jemmilam4388]

Not really afaik, at least not one overarching one. Windows and other vendors generally have pretty extensive documentation, and more niche issues can be found in their help forms. However a lot of the connections between these services and how it works in your organization will not be there, as setups can greatly vary by company. If your department is not a hellhole, they should have a decently informative internal wiki with common problems, diagrams, etc.

[@HarryLopez82]

My title is support analyst and focus mainly for the police department and it's not including other areas of it

[@abdulsalamghaleb-q9x]

Hi, I am an IT operation manager and I want to take your course but I need to know if I could pay through Paypal or any other method but Gpay

[@hakanyucel6805]

Hi, I liked you video much I´ll look for more, thanks

[@madhavareddymanda4097]

Networking desktop job ante L1,l2,le3 na growth untada

[@alec7178]

I just found out I'm doing Level 2 job as a Level 1 :D man this is funny :D

[@zhinon26]

Hello can i ask? how did you get your job? Do you have any certs when you applied? Thanks 😁

[@Zoids-bf6op]

i just straight to level 3..dealing with cloud. so can i still get a job? :/

[@ywyw5535]

me too ,i got interview for a cloud TSE. Scary

[@Zoids-bf6op]

@@ywyw5535 update. i couldn't get a cloud role so i ended up with IT support first. though i would say i touch on all aspect now; system, network, and cloud. I came to realise building your foundation is more important. not wise to skip to cloud straight on.

[@christophergomez5993]

Do you do level 2 training

[@korirrutto588]

Does the pay increase as you go up the various levels ?

[@harrygamer4190]

Yes

[@MrMamfbr]

No, they offer you less money because you start working for the thrill of being surrounded by Ethernet cables!

[@YCBEATS]

I guess im working in all 3 levels haha. I do everything from remote support to troubleshooting networks and systems.

[@MrMamfbr]

the joy of small team, we tell user how to disable caps lock at the same time we use power shell to do changes on azure ad

[@chiorazu8047]

I do all of it, i need a salary raise....can you go from level 3 to IT DIRECTOR?

[@TechWithEmilio]

Sure. If you are ambitious enough and know how to be a good manager

[@TechEagerVLogs]

Please can you show us the day in the life of you? Morning to evening routine.

[@TechWithEmilio]

Hi, thanks for your comment and recommendation. Let me look into recording something for a future video

[@JklHints-Tips]

Great video! I'm keen to go into Tech Support . I want to find out whats your opinion with AI how will it impact those in Tech support?

[@modernkangal]

I don't believe AI would take over technical support soon as AI doesn't have the soft skills we have.

[@JklHints-Tips]

Well said! Will keep that in mind Thanks for the feedback

[@modernkangal]

@JklHints-Tips All good, I've only been in the professional industry for two years I wanted to befome an embedded systems engineer and decided against it as that's a field AI will take over quite soon. It's something I love doing, but to be honest the pay isn't all that good So going into remote support to get experienced in cloud platforms to work your way towards becoming a cloud architect (don't focus too much on azure. AWS and google are the kings these days)

[@modernkangal]

Been working with computers ever since I was 6 I was amazed with the tape storage drives at first and then when I saw a motherboard, I saw cities and roads connecting them all

[@abdulmoeedamjad1024]

Me jack of all trade 🙂

[@devoured1]

Was listening until you started talking about crappy software. Anything called “CleanMy” anything would not be used by any real IT person. That’s stuff my Mom would buy along with Norton antivirus.

[@stephankwapis]

Let the man pump his ads, he’s got a living to make

[@umeshverma1013]

Level-1 Hardware/Device ---- Is the problem in Hardware/Device? Level-2 Network Administration ------ Is the problem in Network? Level-3 System Administration ‐-‐Is the problem in Operating System? Level-4 Application Tester/ System Tester------- Is the problem relates to application ? Level-5 Software Developer/System Engineer---‐-- Is the problem relates to application program? Level-6 Service Level Agreement -------- System Manager/IT Manager

[@pteppig]

Not too wrong, but still incorrect. The video actually covers better examples for level 3 and 4

[@MrYounis26]

Oh ok good, I only did the comptia network + cert and was recommended only level 2 jobs and wondered if I had to do any hardware or device configurations

[@zhen86]

Network administrator and system administrator is the same level. One touch server one touch network.

[@zhen86]

@@MrYounis26level 2 is more on desktop

[@Traumatised311]

Plzz say certificates in your videos We r non English speaking audience

[@hargames8733]

"It's pretty common" 🥲