Disconnected Error On Husqvarna Automower Connect App: How To Diagnose It And Solve The Issue

[@colinhoward9402]

Thanks for this video which seemed to suggest I needed a new module for my mower as I had an X in both my GPS and SIM card displays. I did wonder if it may be an issue with moisture as we’ve had a rotten summer here in the UK. Two days in our airing cupboard has solved the issue and the mower is back in action. Hope this helps someone else!

[@AP-514]

Sure wish they would do remote firmware updates for my 450X. I believe I am still on the original firmware. As usual a great info and how to for us Automower owners

[@rodneyfukuya1087]

Thanks so much for the great video. Boy did it help!😊

[@waynetcampbell]

Is there a way to tell if you have the 4g board installed? My 430xh (with led headlights and a little over a year old) got the message while it was mowing today. Sim is ok Thanks!

[@RoboticMowerServices]

Wayne, the 4G boards just became available last spring. It's a pretty safe bet that your mower does not have a 4G board in it.

[@waynetcampbell]

@@RoboticMowerServices Thanks for the info. I had to do a complete reset then mess around with it a bit more and it's working again. The video is a tremendous help!

[@RoboticMowerServices]

Good to hear that you got it working again.

[@scottlove982]

I just got a connect board fitted to my 305 but I can not connect to it as it will not give me a pairing code it won’t do a reset and does the connect board need a SIM card ?

[@RoboticMowerServices]

Did you have the mower's software updated by a dealer? If you did not have that done then the new Connect board will not work

[@pategan6747]

Hi, I’ve come across an unusual problem with my 450X. It will cut the lawn just fine and goes back to the charging station to recharge but when it goes into the station, it pushes in but doesn’t connect ( no beeb) and comes back out after 10 seconds and retries again to recharge. It was fine last year and no changes to other other than a service by a Husqvarna dealer. Would you have any ideas. My dealer, over the phone, has hit a blank. From a West of Ireland user.

[@RoboticMowerServices]

Hi Pat! Your mower's issue is being caused by the charging current supervisor feature. Here's our video explaining this and what to check in order to solve it. kzbin.info/www/bejne/i6nCq6dqjZZ2fLc Might want to send that to your dealer. If they have any questions they can feel free to contact us.

[@scrabble1000]

My 315x has run perfectly for the past 3 years until recently it kept disconnecting, thought it needed a firmware update so I sent it in for a service, had it back last week and within 30 minutes of cutting the grass it disconnected again !!! I rebooted and reset my mower and it was fine until again 30 minutes of cutting the grass it disconnected again, my local dealer has found no faults with my mower or charging station, it’s very frustrating, any ideas would be a great help thanks

[@RoboticMowerServices]

Send an email to [e-mail] with details about all of this.

[@nevilledoylemorgandoyleltd2322]

Hi I have an issue with my 450x mower. It was out cutting and just stopped.. Its turned off and I cannot turn it back on no matter what I do. The app on my phone is saying disconnected?

[@stefan4119]

Maybe they turned off 3G in my area, thats why I get disconnected message 😞

[@Sisi-cu2be]

405X doesn’t show the sim option. I recently updated firmware and connection failed ever since :(

[@champnLP]

I have the same problem. Did you fix it yet?

[@marcosnascimento6397]

I have no carrier listed. What should I do next?

[@RoboticMowerServices]

What does it say for SIM card? Is it ok?

[@marcosnascimento6397]

@@RoboticMowerServices yeh it’s ok. So I may need a firmware update

[@RoboticMowerServices]

If it has not had one in the past year, then definitely would help to have the software updated. Otherwise, if your SIM is good it should reconnect once it gets signal from the provider again.

[@marcosnascimento6397]

@@RoboticMowerServices took to the dealer and they updated the firmware and it’s good to go! Thank you for the info!!

[@RoboticMowerServices]

Glad we could help!