Dodge Sprinter Cylinder head gasket problem

[@markdavis3390]

This should be shown in a video for how you act in customer service. treat people as human and not just another check

[@yang8155]

you said it. on video. Who knows what they do/say behind the camera.

[@MrRenoman2011]

For sure i have never seen or heard any business treat people like this. simply amazing

[@TreyGoose]

The fact that he sat down with them and explained the situation to them shows alot🤧🤣I'm so glad this was caught on camera. Dave is awesome

[@will_mcfarland]

They’re trying to get their reality TV show format in order before filming starts.

[@DavesAutoCenterCenterville]

Appreciate that! Without our customers we would have to close our doors. Always aiming for creating fans from our customers 👍

[@gregorybozeman1684]

First class service and professionalism. A rarity in today's world. Kudos to Dave and his entire team.

[@caweso8321]

Even the boss is at the mercy of the dispatcher. 😂

[@DavesAutoCenterCenterville]

Yep 😂. Thanks goodness for my son keeping track of all that

[@paceauto5382]

David you an your team are an absolute class act in professionalism & service in your industry.💯

[@jimwednt1229]

Yeah he's a pro for sure

[@squatchpnw2331]

David is a legend and a Rockstar in the automotive field. He's got the right personality for being on TV

[@daniels.2720]

... real life TV gets dramatized > good luck

[@MrRenoman2011]

I agree for sure

[@DavesAutoCenterCenterville]

Thanks! People always called me a "character" ha ha. Hopefully it pays off😂

[@user-oq6bd1gw5s]

Bet they show you how many times it takes to do a take and all the wasted time editing

[@JainZar1]

Hard to say it, but good on your son for break checking you there. I'm "just" a project lead, but I always tell my colleagues to tell me, if I'm wrong somewhere, because nobody wins, if they are too afraid to tell me and something doesn't work or gets delayed because of that.

[@DavesAutoCenterCenterville]

Agreed! He had a very valid point

[@contento66]

@@DavesAutoCenterCenterville Yeah but he could've cooled it with the attitude...he's still the young calf, not the old bull!

[@InsideOfMyOwnMind]

@@contento66 One person's bad attitude is another person's stellar performance. It depends on a lot of factors, most of which in this case are internal nuances within the shop. If you don't know them all face to face then your only reference is you and the people in your life.

[@Holabirdsupercluster]

@@contento66 Take it easy Herr Kommissar

[@user-zg6sl9oo6d]

What a sincere conversation! I just loved the honesty!

[@ch-ir8ld]

Transparency*

[@fidelcatsro6948]

sings Honesty by Billy Joel...

[@DavesAutoCenterCenterville]

Real world shop life is quite interesting👍. Thanks for watching

[@user-zg6sl9oo6d]

@@DavesAutoCenterCenterville You are the best! Always enjoy your content!

[@randallgresham6597]

As a newer shop owner. I love watching your videos and I’m taking notes on how to better my customer service skills among other things.

[@JoseRamirez-em7zp]

Me too man I just opened a small shop I like whaching David videos but I have no costumers I'm about to cry here 😢😢

[@scientist100]

@@JoseRamirez-em7zp be patient, I'm thinking about opening up a shop as well to help out people. In my mind, it is also a source of income for my family, but most importantly, to help out people from being ripped off by the dealership by just slapping parts and treating customers like another number.

[@markmcleod5079]

@@JoseRamirez-em7zp What's the name of your shop and where are you located?

[@fidelcatsro6948]

congratulations!!

[@DavesAutoCenterCenterville]

That is awesome!

[@larryc6384]

Dave is a man with morals and integrity. It's no wonder why this company has so much work and he doesn't even realize it. My hat is off to you Dave, very well done !!!

[@poohbear4130]

Did they know that breaking down in Dave’s arms is like hitting the Jake pot! Can never get over how professional Dave treats people and man I wish they are all like Dave!

[@tylerwilliams3868]

YOUR TRANSPARENCY WITH CUSTOMERS/ WORKFLOW IS UNMATCHED! best mechanic shop on youtube IMO

[@braxtonholmquist48]

I’m 24 and have owned a small used car dealership for 2 years. I try every day to approach my business and customer service like Dave does. Thanks for being a great influence!

[@DavesAutoCenterCenterville]

That is awesome!

[@steveoh9838]

This is why Dave's shop is thriving. Imagine if all businesses adopted this work ethic....we wouldn't be where we are now in so many ways.

[@robertrichards4236]

You provide your customers with immense consideration while dealing with all the varied 'hiccups' encountered in cost and timing of repair to any vehicle. Add another 'C' to the equation for customer consideration. It is superb.

[@DavesAutoCenterCenterville]

Love that - another "C". Great comment 👏👏

[@TheBandit7613]

@@DavesAutoCenterCenterville Next time, consider the call. I would have drove my Jeep or pickup for an extra week to let the older customer be on his way. Never hurts to ask.

[@marianoherrera6038]

Dave's attention to detail with his clients is outstanding and everyone should treat their customers like this!!! Definitely learning from this interaction

[@joeethereal2968]

He looks remarkably well for 75! Amazing 🫡🤝👍

[@fidelcatsro6948]

Im 25 yrs behind him and my knees are already cracking..

[@user-vl2lz9fk9y]

I was wrenching for only 40 years. F*cked knees and other issues stopped me. 🤬🤬

[@PlodnoVlogs]

nice to have a customer included in the video

[@DavesAutoCenterCenterville]

We agree!

[@briancollier537]

David, your professionalism, knowledge, and superior customer service is OUTSTANDING.. God bless for all you do.

[@DavesAutoCenterCenterville]

Thanks, you too!

[@mikeminton6061]

Dave, you and your shops customer service is the pinnacle of excellence, I live in Michigan but gosh do I wish every shop was like yours! God bless you and your family!

[@DavesAutoCenterCenterville]

Wow, thanks

[@MrLedawg]

I commend Dave for not getting upset with his son. It’s hard to tell the boss he was wrong. He did that with class and Dave took it well. I Know he was trying his best to help. But was creating a headache for his son and his help. Good job Dave. I wish I had a place like yours close to me. You would get my business.

[@coyoteaustin17]

26 year old tech here 7 years in the field , I LOVE watching these videos soaking in the knowledge and the way you explain things, These key things are sure to help me better my self throughout my career.

[@DavesAutoCenterCenterville]

If you ever want to move to Utah- please consider working for us! You sound like just the person we like to hire👍

[@coyoteaustin17]

@@DavesAutoCenterCentervilleActually lived in South Jordan for a couple months doing construction with a buddy and his uncle beautiful state… I will keep your offer in mind thank you! Take care.

[@FilmFactry]

Dave is such a gentleman! Can he be president. He can take over right now:-)

[@richardleser6505]

Dave for President sounds great!!

[@captaintoyota3171]

Def best shop to break down by, Dave runs a top notch repair shop. As an ex ASE tech i wish all techs where this good. It costs $$$ but its worth

[@sacramentofoodforest]

Your costumer service is next level

[@douglasschmidt6873]

Small business is so important in this country

[@niko2514]

Class act David, absolute class and integrity on your part. The way you articulate yourself, how you own your decisions, and brainstorm through solutions with complete transparency is refreshing and wonderful to see.

[@outdoorswithjt6652]

If I were Dave I would have done it myself.

[@Amarillobymorning777]

The diesel van is on good hands . Life is good.

[@dross1492]

We’ve all been screwed so many-many times dealing with car repair. So great to see such a cool, competent guy-who doesn’t want to do business with Dave!

[@rcannon409]

It's hard to do work for customers and charge them money. If I'm fixing my own car, I can cut corners. I can use ebay parts. I can plan to change my brakes next week, and I maybe I can push a serpentine belt to it's absolute limit. That all changes when I fix your car, truck, or air condition system. I know you'll be pissed off if you have to make a return visit. By your second, or third visit you'll tell your friend my shop sucks and this car you own is a pos. This is often tines why the cost increases. I have to over fix your car to make sure you won't need to make the return visit. I would have sold this guy an engine, or an engine rebuild. It sounded like he had money These folks live in this van, so downtime is the issue as much, or maybe even more than money.

[@exploringsydneyandbeyond9059]

As a mechanic myself for 30 odd years , no body ever works on my cars but if I was travelling and had a major breakdown beyond what I can do when not at home I’d feel super comfortable having Dave’s Autos sorting out the problem , as always a great show with professionalism , courtesy and kindness shown to all customers and there budgets and situations, I’m super impressed when watching your channel.

[@juanferrari4249]

This is another reason why I love watching your channel Dave ! is not only about the operational part of it but the care and compassion you have towards your customers , good on you 👍.

[@DavesAutoCenterCenterville]

Thanks 👍

[@allthingsadventurous6568]

No disrespect to other garages, but this place simply has to be the best place on earth. The sincererity and decency is off the scale. Absolutely love it!!!!!! ❤❤❤

[@clockworkbike]

A breakdown on holiday trip. Just the worst. It's great that they found you guys. Good job!

[@dennisyoung4631]

Bad enough. The closest I can think of to this is coming down with Covid for the first time - while 90 miles from home while staying in a hotel room!

[@badministrator5]

Dave just goes above and beyond, it's incredible! Now that is customer service and transparency! Greetings from Costa Rica Dave.

[@clif4300]

Hats off to Miles! My father would do the exact same thing… Drive some old clunker used car into the shop and have everyone stop to fix it. That messed up the schedule and made customers mad for a week. Today I made an appointment in my own dealership to have my own oil changed next week. The lesson has always been with me and I always wait my turn in line, even though I own the place! It has brought me great success in running dealerships for the last 45 years. God bless you all for sharing what a good shop runs like. Keep up the great work.

[@DavesAutoCenterCenterville]

Appreciate that! Miles is amazing! Thanks for watching

[@benq.mechanical]

The work is more often than not the easy part, but that was great class example of how to work with your customers to achieve a beneficial result for everyone. Dave is the man.

[@dboy3xf]

Dave and his team are god’s!! Not many honest shops/Mechanics or even people for that matter. God bless you sir. May a lot more people learn and benefit from your wisdom. Keep on trucking💯

[@williamshields6224]

These motors are not designed to idle. Carbon and sooting in egr. The valves are prone to carbon up too. First motor miss diagnosed at dealers ( 2 ) , had 359k. replaced with a fedx motor with 159k, now at 985 k on chassis first trans replaced at 458k. Trans serviced every 30k with half fluid drained. Oil at 10k like religion. Glad they found you for help.

[@Weareeverything2023]

Being from the UK, love the less sales over enthusiastic type approach, and the more laid back talking straight, with decent interaction and explanations. This obviously comes from three factors, Dave is the owner, he has a lifetime of experience and he has learnt how to treat people respectfully. Plenty of people, in sales to customer service could learn a lot from watching these videos.

[@ronaldramsey6006]

I started working on Freightliner Sprinters in 2002 when the came to the states. They were shipped over in crates and assembled in Gaffney, SC at the Freightliner Custom Chassis plant. They are extremely neat vehicles but not the easiest to work on. That engine is “supposed” to be removed to remove the cylinder head. Notorious for cracking pistons. They usually needed an engine.

[@MrGGPRI]

I rented one of these 2002 FL Sprinter campers and drove N.England in fall; got 24mpg-- seemly ran forever before refuel. Road nicely on the mono rear-leaf spring setup and had good power with paddle shifter for holding downhill. Electronic/remote locking system was non-functional. Have pixs of this new Van..

[@guywhite1004]

Home of the “Big Peach”!

[@ronaldramsey6006]

@@guywhite1004yes

[@tomshaw9983]

I learn far more from these videos than how to diagnose an engine problem. Love the way you spoke to those folks about a difficult problem Dave, well done!

[@paulsolovyovsky1702]

50% of the job is hand holding/customer service. You can fix a problem in 10 minutes and not communicate to the customer, and they will feel like they didn't get the service they deserve. On the other hand, you can work hard on an issue and not solve it straight away but keep the customer informed and included in the work that you're doing, and they'll feel like a million bucks even though it will cost them. It's not always the technical aspect of the job, it's how the customer perceives they have been treated. Great job as always, keep up the good work. Unplanned work is the antithesis of a well-run shop. You turned unplanned work into a planned event, something that is very difficult to do and maintain.

[@DavesAutoCenterCenterville]

Appreciate that - very well spoken👍

[@robertk4629]

Dave your a good human being... Options....... always look for other alternatives...

[@mhepping]

"Obstacles are opportunities" Well said and well done.

[@johnniethepom7545]

I own a 2000 year model Mercedes Sprinter here in Australia 🇦🇺 . People tend to forget thede 5 cylinder engines are really a 30 year old design and done keep up with modern traffic . If you warm the engine up for 3 or 4 minutes before you set off , drive gently , ie cruise at 55 - 60 mph and let the tirbo spool down at journeys end before turning the engine off . Regular oil changes at 5,000 miles with a semi synthetic and you will have reliability . In Africa and the Middle East , these vans are very popular and capable of in excess of half a million miles or more .

[@kirdomz6107]

What i like about this video is that he explains thoroughly to his customer what really happens.Through this way it would build trust and good relation with customers

[@samrodian919]

Your concern for your customer gives your business and yourself great kudos Dave. And you were man enough to tell your customer that you were not able to fulfil your timeline promise. May other businesses would fudge around the subject, or downright lie to the customer and just give excuses as to why they couldn't do the job in the time promised. Part availability and suchlike. You on the other hand not only admitted you had made an error in estimating you could get the work done for them with regard to other shop commitments and boy 140+ cars is a lot of prior commitment. But you suggested alternatives to the customer one of which they took. You have one of the very best customer services I've ever come across. More power to Dave's auto's elbow!

[@bmoore3199]

Dave your eagerness to help this couple is admirable to say the least. Not easily impressed here definitely impressed !!👍👍

[@DavesAutoCenterCenterville]

Wow, thank you!

[@AdamFavre]

Love the way you approach the whole process and sharing the thought process behind what you do, how you trouble shoot, etc.

[@ryanpatrick3772]

The customers are so nice! I enjoyed this video. Good feelings all the way around.

[@itsmedad82]

An amazing company. I wish I knew about Dave's before I left Utah. Extremely valuable business man. Thank you for the positivity.

[@billmongeau7934]

You’re a class act Dave, you have to be one of the most honest mechanics out there . I’m sure you have customers for life . Good day to you .

[@richardmcfall8039]

Totally impressed with Dave and his crew. The honesty, integrity, and the genuine concern for their customers and the quality of their work is a model for the industry. I’m glad I found this channel.

[@pah9134]

Those are unusual engines. I would love to see the teardown.

[@fidelcatsro6948]

Uncle Scotty says (mercedes).. theyre endless money pits..

[@Gravstein]

@@fidelcatsro6948 Not these Sprinters, we had 2 of them go over 700 000km.

[@fidelcatsro6948]

@@Gravstein 🤔

[@gregshearer423]

@@fidelcatsro6948please don’t tell me uncle scotty Scotty Kilmer cause he’s clueless completely clueless

[@fidelcatsro6948]

@@gregshearer423 he spurts a lot of automotive wisdom too, learnt a lot from him!

[@Covert1]

Haven't found a KZbin channel this good in years! Loving this channel!

[@fidelcatsro6948]

he explains so well..even my cat can understand these engine problems!

[@DavesAutoCenterCenterville]

Welcome aboard!

[@themegjake4000]

I could never be a service writer because situations like this would make me incredibly stressed. Kudos to the team at Dave’s for handling it so professionally, and shoutout to the amazing couple for being so understanding. I lived in Arizona for a few years and I miss that beautiful state everyday.

[@DavesAutoCenterCenterville]

We agree!

[@user-qw2od8mr1c]

You and your team are a credit to service providers. I only wish there were more of you.

[@wysetech2000]

That's always a tough spot to be in. Everyone seems to be in a rush but those people are very understanding. Not too many around like them any longer.

[@albertodominguez150]

You make a high-class work for satisfied your customers, bless you and your team Dave

[@neildean7515]

You say Dodge, it looked like a Mercedes Sprinter to me..thabk you for the explanation of this head gasket issue obviously these vans, i have had lots of vans and love to see the way you explain and diagnose these issues… For us Amateur /DIY mehanics this video is fascinating..

[@gregshearer423]

It is a sprinter but when they first went to America they probably teamed up with dodge to get into the American market

[@dpdiver1]

They are Mercedes with a Dodge badge same goes for the Freightliner version.

[@user-sj1kw9yz6x]

They were lucky they broke down where they did. It may cost some $$$ to do the repairs but honesty is priceless.

[@brucehobbs1734]

Ahh, the son telling Dad to stay out of his business. Priceless!

[@PapaHank1]

Witnessed this first hand at a shop I used to work at. Kinda sad.

[@moshet842]

@@PapaHank1 The son is the kind of leader that would make a successful company. It is impressive to watch.

[@DavesAutoCenterCenterville]

Yep, he has to keep things running and I'm grateful to have him

[@chrisbage9630]

Wow, they broke down in the best place west of the Mississippi to work on their vehicle!!! Great work Dave!

[@clydestanley4740]

Yes. That’s how you do it. Great customer service and open and honest communication through out the shop. Miles did exactly what your paying him to do.

[@DavesAutoCenterCenterville]

Well said!

[@garyhennessy7598]

I am so impressed with Dave and his team of professionals. I also have a 2006 Sprinter for over 18 years and it has 126,000 and change. I change the oil at 6000 miles. I cannot bring myself to wait until 10,000 using Rotella T6 Full Synthetic

[@OneGold_777]

The first couple minutes I felt for the tech, he seemed to not want a KZbin video lead by Dave, then Dave showed what leadership looked like by listening to the folks he put in place to do their job and ultimately the whole shop looked like a winner. That decentralized command is key to keeping people and keeping your sanity

[@stephenleblanc4933]

dave you're an old kind sole. im a plumber for 45 yrs its always obstacles and problems to fix and deal with /hats off too you sir.im an indy 500 fan first trip at 16 1977 cheering for andretti motors to F1

[@leonardhirtle3645]

The more I watch your KZbin videos, the more respect I have for you. Your a good honest man Dave and that is a rare thing in this day and age.

[@jlmullikin]

Dave, you’re the best to help that couple….❤️

[@scottzehrung4829]

We used to cook up MRE’s in our mess kits using the -8 turbine generator’s exhaust. Good times, hot meals in no time.

[@richedmundson8964]

Wish more shops had the integrity that Dave shows

[@maxflight777]

9:31 What lovely people ! Truly excellent video. I admire Dave’s son for his sense of fairness.

[@kenowen4602]

Automotive repair shops should take notice. This is the mark of a true professional operation.

[@mateuszgt9257]

I realy like your work, how you treat people and their cars. I am realy impressed of your knowledge. You got a dream job. I would like to know as much as you and do such things as you. It's a pleasure to watch this.

[@edmelisky774]

Obstacles =opportunities. Great approach! You are an honest and impressive man, Dave!

[@Ace-uf5yn]

these vids are not only informative, but also really really entertaining , Daves got this KZbin content locked in

[@techpro68]

Honest. Kind. Respectful. This VOD gives me hope.

[@kyinvestor]

Dave your videos are first rate. Thank you for sharing your life time of experience with the world. Jim in Kentucky.

[@DavesAutoCenterCenterville]

Wow, thanks

[@davidlampe4153]

Great professional service and good listening skills not many people who are in the service business have been taught empathy for their customers. You over promised your son snapped you back into reality your talking and listening skills helped you to reset the customers expectations, a master class.

[@2010dalailama]

Definitely I would love to work on a place like this, so much knowledge, professionalism, and care for the customers, I love every video, and love to learn from all this guys experiences

[@RawbLV]

They're taking on a hundred of jobs and putting pressure on themselves and their customers. Honest people but they have issues.

[@bastro3320]

this is great man this is the epitome of how mehcanics shops should be run/ family work shops. ive had similair situations with the customers ive dealt with and this is just a perfect example of how you said tackling the obstacle even if its big or small always find a way to prevail. thanks dave i didnt know i needed to hear this, take care man and keep being you!

[@RGP_WA]

Dave your a great guy to help this couple as a priority! 👍👍

[@neildean7515]

Your customer service is exceptional, lucky customers falling into the hands of a shop with humanity and great manners.. Your way of lookibg after the customers and staff is a credit to you and your family

[@utahbones3094]

You and your team are the best. Honest and straight forward. Keep up the great work.👍🏻🇺🇸

[@perspecttv8956]

Dave, I am so GD impressed. THAT IS HOW YOU SHOP OWNER. I’m sure there are plenty of us who watch your videos and work in a shop, and know that shop owners some times do things like push a car in last minute and make the service advisor deal with the phone call to the customer, or make excuses and lie to a customer instead of having an uncomfortable honest conversation and owning your initial mistake. This video should be training material for management and ownership in automotive service on how to properly and professionally handle this type of very common situation. It would help the stigma of the industry tremendously if this were more of the norm rather than the exception. Bravo.

[@a.gunguy1054]

This is the customer service master class. Now.. go teach the airlines how it's done.... Good Job Dave.

[@user-cl4kr4dj4l]

I have no idea what type of deal that TV is giving Dave but I'm pretty sure Dave don't need it. The YT channel is gold and it can get really big. But hey, it's Dave's business and I'm just glad to see this content on YT for free.

[@johnroth9876]

Absolutely stunning customer service and problem solving, hell yea Dave!!!

[@cyruswoolard3737]

Those mercedes common rails are wicked engines. 208k on my 6 cylinder and it runs like a top. No oil consumption, no coolant loss, cold starts instantly at -19 F last winter. He will be back on the road in no time

[@diciplinex7407]

Great video ! I hope the sprinter owner don’t get discouraged by the T1N sprinter , I drove them for around 9 years almost everyday and I’m confident after Dave’s team will fix the headgasket the van should last many many more miles , that inline 5 diesel engine is a very strong and reliable engine, As far as limp mode , be sure to replace stock leaky plastic turbo resonator with upgraded aluminum resonator that won’t leak boost causing you to go in limp mode and having to restart van everytime to reset.

[@skeletor7908]

I just recently found your channel and I'm loving the videos! Can't wait to see the tear down on the Sprinter Van! 😃👌🏻

[@DavesAutoCenterCenterville]

Welcome aboard!

[@rtp3962]

Dave is a very good communicator.

[@TR-ut3yh]

Great video! I wish there were nore repair shops like yours. Ive got an 08 E350 6.0 diesel ..... hard to find guys that will work on it

[@robertdavis6708]

Here's another option Dave. Just adopt the older couple and take them home with you. Feed em' and entertain them for a week. That will empress the Tubes.

[@juanf4739]

Dude you are the man, god bless you! Great couple and I hope they continue with their great travels😊

[@rogerrabbit8756]

Dave is what customer service should aspire to be! Good man.

[@sa-nn1ny]

Great example of how we all make mistakes, but how we react to them makes all the difference!

[@viabuho]

You guys are the best! Top notch service.

[@aronlehman7]

If only you could teach every shop on the planet to be like yours. Yall are amazing at what you do . Keep up the amazing work and customer service!!

[@DavesAutoCenterCenterville]

Wow, thank you!

[@ial01]

Man, so much respect to you. I wish I can find excellent customer service like this, and not replacement technicians. Brilliant work!

[@DavesAutoCenterCenterville]

I appreciate that!

[@Kevin-ti3rz]

Dave you are such a nice guy . And the couple are the nicest people you could meet. Now they have a story to tell and everyone they talk to they will remember your company ✓