I regret not enabling this earlier!

[@shoreessentials3519]

I love finding bonus items inside other purchases! Even better, this happened to me last week: I trash picked a Garmin iQue PDA, in box with a lot of accessories (now listed for $35). It was the Monday after a citywide yard sale, so leftovers. Inside the box was a Best Buy gift card. I called to see if there was a balance, and my mind was blown to find out it still has $166 on it!!! My kind of trash pick!

[@justinresells]

amazing

[@l.w.c.2519]

Shipping Tip! Don't ship something in a cylindrical tube if you can help it. I did that for the first time with UPS for an LED light bar, the cylinder was a 4" diameter so I input the measurements as 4"x4"x16" and shipped it out. A few days later I got an adjustment that more than DOUBLED the shipping cost because it was an "Irregular Shape". Kind of interesting.

[@dereksneed3278]

Yes, FedEx, UPS and some service levels of USPS will have a surcharge for that “irregular” shape, since they say it’s hard to get an accurate barcode scan (rolling around on belt) so they have to handle it. All 3 of them offer a branded box they call a “tube”, which is actually a triangular shipping box.

[@ColetteO_]

Ha ha 😂🤣... I totally cracked up and adored when you read that sentence from A Brief History of The World! You get my vote also for reading books on KZbin!!!! I would listen all night to fall asleep ☺️

[@audfashionfinds]

Hi Justin! Scored a Patagonia backpack this weekend at a garage sale. Got it home and my husband discovered a Benchmade pocket knife in one of the compartments. Score! Always check pockets of things, hoping for cash, but this is just as good cuz the comps are great for the pack and the knife 😄

[@BiBi_Aussiesales]

We bought some Levi’s recently & sent them to be laundered & the people gave us back $150 which they had found in the pockets. A big surprise!

[@LSG7771]

Yes, look inside those pockets. I purchased a men's travel bag with multiple pockets. I found five one hundred dollar bills and three 20 pound British bank notes. My husband even missed it when he searched, he found a cheap calculator lol. Re returns;. I've never sent a return label. Ebay tells me there is a return and when the return has been shipped. Once received, I refund cost plus shipping. Like you, I never have a lot of returns, knock wood.

[@marjurypatriciacapizzi]

Thank you Justin for sharing your knowledge here. I had a situation with a buyer regarding a broken item, I decided to give their money back to them, 100% and I also refuse the return of the item. It was stressful enough already so, I took the loss and I didn’t take chances of getting a bad review, and having to deal with a return for an item that wasn’t complete anymore, or what I sent.

[@Chip-dg7wy]

The other benefits to variation listings are reduced amount of listings and more multiple item orders. If you are approaching your selling limits, selling 250 different baseball cards from a set in one listing can save your limits. The other more important reason is people are more likely to buy four cards from that one listing than to buy those same four cards at once from your thousands of cards in your store. On low value cards, getting multiple items sold in one order is a game changer even with heavy discounts, simply from saving on $0.30 per order final value fees and from less shipping costs. I can see these benefits holding true with categories like DVDs or video games, etc. Compact items (that ship well in quantity) that are not unique (commodity type items), especially when you can replenish the listing. The listings are a pain to make but it’s super simple to add items too it later on

[@fatgandalf9451]

I just had an over-paid shipping reimbursement a couple weeks ago. It was for an item that went out in a 4x7 poly bag. I may have calculated the shipping using a larger size is my best guess.

[@mmiller121]

I had to stop selling Cuisinart food processors all together due to my account getting suspended multiple times. I was parting them out like you but the eBay AI picked all my part listings with Cuisinart food processors in the title or description and pulled them down then dinged me because there was a huge blade recall on all of the vintage units like the DLC-8. I had to keep calling and calling and making my case then waiting for the appeals to resolve in my favor. My store was hidden for probably a week in total while all this happened over the course of three months. One of the most frustrating thing was never being able to get a straight answer as to what I could do to get it to stop happening. Love your content keep up the great work!

[@justinresells]

I've been burned on the blades, too! Now I don't sell them at all, even new ones just to be safe.

[@ThePjl110]

@@justinresells I was one of those people who OWNED the Cuisinart that had the defective blades...it took them more than 6 months to send me a replacement as I guess they had to retool for the old blades. If you part out a broken one at a garage sale please be careful with the blades, taping them with duct tape or such before discarding. They are lethal!

[@mitchbarker8818]

Question: AND pet peeve. How do you handle it, when a buyer purchases an item through and offer you accepted. But THEN (only afterward), before they make the payment. they start asking questions (ie. What condition is this in? Will this fit my 14 year old Poodle? Does this part fit my 1972 Dodge Coronet. etc...) - I always get aggravated and say to myself "Why didn't you ask questions BEFORE you bought it". Grrr... I'm half-tempted to cancel their order and relist (just because of the now greater risk of a return), but cancelling orders affects our eBay seller rating. Thoughts/ Ideas?

[@candycarlile3853]

How do you set your prices according to comps? Do you match your item to highest sale, lowest or in between.

[@stugomez8765]

Normally I agree with you 100% about all things ebay, but proactively contacting customers to let them know their order has shipped has been a game-changer for me. Like you, I used to think that it would open up the possibility of returns or whatever, but it's had the complete opposite effect. My customers seem to be more likely to contact me first before opening a case or leaving negative feedback.

[@SusanBunchOfNumbers]

Yes! I had the shipping credit happen for weight too. I re-weighed the item at least 3 times too since the shipping was so much more than I expected.

[@ticktock2383]

L and XL are differently sized in the U.S. and in other countries.

[@wwz1011]

One benefit of listing seasonal items off season is there is less competition, fewer items for sale. Also, summer items can sell in the winter as people take trips to warmer places. Same with winter items in summer. People can travel to colder climates in summer.

[@donnys_sportscards]

I sell mainly sports cards and the market constantly changes, so offering returns can allow a buyer to return a card that drops in value even if nothing is wrong with the card. Can be costly especially on expensive cards. I understand if it comes damage or not as advertised and I always accept if that’s the case.

[@JackBurton081]

Hi Justin, appreciate the advice every week. I've seen some KZbin resellers say you should take down older listings and then RE-LIST them as a fresh new listing. Some say you should do it every 3 months, others 6 months. I guess the idea is that it comes up as a "new" listing rather than something that's been sitting around for however long. What's your take on this?

[@kgoski9732]

I've gotten money back from USPS for weight and box dimensions on several occasions. I've never had an issue!

[@livingpicker]

I accept returns, but I don't do free returns. If they buy the wrong size or order something by mistake, they should have to pay the return shipping. Now if it is my fault I do have the option of refunding that return shipping price once I have the item back in my possession and I do if I did something like enter in the wrong size or something broke in shipping.

[@SavageBaller27]

Hey Justin, love your videos and your tips! eBay just changed their listing process… again. I tried listing a couple items and there are only 3 shipping services available. I can’t find USPS Ground Advantage on there. Could you walk me through how to select Ground Advantage with the new update? Thanks!!

[@JamesJLaRue]

You may be seeing the 3 services that you have set as options for the buyer (not the entire list of options you can choose from) . For me there's 3 dots next to each option you can click on and select "change service" (I use the mobile site). I have all my listings set with only 1 option and it's USPS Ground Advantage so it's definitely still there (for me anyway)

[@SavageBaller27]

@@JamesJLaRue I just checked and there are no 3 dots by the services. It’s just three services and that’s it. I have to pick one of the three. But yeah ground advantage isn’t available for me…? Thanks for trying to help tho

[@mariatamburro]

I had one SUPER heavy boxes that I shipped. I had to break the sale into three boxes it was so heavy. The boxes were like $50 each and they refunded me $15 EACH BOX. I was shocked. I didn't think it was that much lighter but I was very happy to get that money back. I guess they have had a bunch of complaints about the readjustments cause I definitely think they overcharge me sometimes. If they are going to be fair and refund me, I'm much happier about getting upcharged at times.

[@l.w.c.2519]

Absolutely true. I have had 3 or 4 surprise charges where USPS charged additional amounts because their scale must have weighed the item slightly more or something, but I've never had a credit.

[@shredbraahh8606]

The pen in the backpack thing is the video game equivalent of finding a disc inside a game console you bought. Freaking love it when that happens lol.

[@RetroSho]

Turning on free returns was one of the best things I did for my store. I also have RMA returns turned off. It's fantastic in many of my cases. If people have a *true* problem, it's a hands off approach that's fast and easy for the buyer. If it's a buyer's remorse return as a Top Rated Seller, I deduct the shipping costs (and extra if the item's condition is changed in any way) and eventually resell the item anyways. The reality is that not many people really return items as they are typically happy with their purchase. You then get the people who want to play chicken with you or bait you into giving full/partial refunds for whatever reason. In that case, you simply get to respond with "Hello sir or madam, please return the item. I have free returns on everything!"😂

[@jfgibson73]

So you can only deduct the shipping costs of a free return if you are Top Rated?

[@RetroSho]

@@jfgibson73 Yep. It’s one of the perks of being a Top Rated seller. You can deduct the shipping fees AND up to 50% of the value of the item (if you so choose) if the item is damaged or altered in any way. What I do is just deduct shipping if it’s a buyers remorse purchase. If the item is damaged to an extent, I deduct an extra 25-50%. If the item was brand new and opened, I deduct the full 50%. If the item was stolen or completely destroyed, I contact eBay (very rare). In all other cases (item lost in transit, item non functional after receipt, ordered by mistake) I’ll give full refund (after getting the item back if applicable). You don’t get these perks if you don’t offer free (30 or 60 day) returns. You also don’t have protection from negative feedback either.

[@dledge2689]

I had 2 recently where the buyer tried to bait me into a partial refund. I said “please return the item”. Both had returns opened and neither were shipped back. The buyers still complained to eBay and eBay gave them both a full refund and deducted from my funds! So these scammers got the item and their money back! I had to contact eBay to fight to get refunded, showing them the returns were never shipped back. A huge hassle for me and eBay protecting scammers.

[@nickchaltry2596]

What is "RMA returns turned off mean?"

[@RetroSho]

@@nickchaltry2596 It just means that I don't have the option of putting an RMA number into the return (as Justin explains). The return is instantly pushed through and the buyer is given a return label to ship the item back.

[@pattiarnold794]

I subscribed to flip wise and I love it. Super user friendly and I love that each page is interactive-like I don’t have to go to a certain spot to add information. Once I get all my information input-I can see this being so so helpful.

[@zolatrascher2162]

Love your knowledge! Question: what are the pros/cons to leaving sold listings in place with a quantity of zero? I do it mostly so I can use the listings later for “sell similar” for an indefinite amount of time. Now I’m wondering if that makes me look like I have a ton of listings with low activity, which would ding my store in the algorithim. Thoughts?

[@ginnybadger4790]

I think it is wise to accept returns to avoid false claims of INADs. I found that if I don't accept returns buyers who decide they want to force a return just claim INAD which is not a good thing. Have you ever had a buyer swap an old or broken/damaged version of what you sent them and try to get a refund?

[@BladeX11883]

I had some refunds for shipping, stating it weight less, but in my cases, I think they were right. As I sometimes put a higher weight bracket incase its more with box and forget to change weight upon shipping.

[@ianmarsden8568]

What a great idea to list and price off-seasonal items at seasonal prices. And follow up with a price review when the season arrives. Worth the entrance money alone 😊

[@worknplay8477]

Selling for someone else is usually a no go. I have had someone offer to give me 10% of the total sale. I kindly explained I have no interest in paying out of pocket to try to sell their items. Oh, and the wanted retail of items that generally sell for 30-40% of their price. I told them they should do it themselves

[@0909Patch]

Did my first variation listing this weekend and it is a pain. Not sure it wouldn't have been faster to list them seperate. We will see how it goes.

[@zolatrascher2162]

Agree!! Total PIA IMO.

[@helpfulcommenter]

it's not a pain, it's quite easy. you just did it once? the first time i tied my shoelaces when i was a kid it was a pain too. so ever since, i've only worn slip ons. (using the same logic)

[@Time-2-SellCollectables]

I have had 4 recent shipping label credits ... All for USPS Ground Advantage shipments.

[@pamprier4710]

Hahaha. "Did you have a Kaboodle for your makeup? I did.... No, I didn't." 😂

[@valeriesantos8178]

Watching while packing items… had to rewind on the Panera Bread comments. Great comic relief! 😁😅

[@SavageBaller27]

I get underpaid/overpaid shipping adjustments about once a month.

[@cryschapman]

That backpack credit is you getting a blessing for the time they told me my light I shipped at 10lbs actually was 186lbs and charged me $118. That one was a kick to the gut and why I do not ship anything bulky or over an lb with eBay shipping I use ship.

[@arthurgphotography]

I'm a niche seller and don't accept returns. So far no impact on sales. I was tired of the "oh this isn't the one I wanted" return. Haven't been burned yet but we'll see.

[@spencerstarkweather4252]

Hey, I love your videos! I've been reselling full time out of college for about two years now, mostly selling in the men's clothing category. This isn't really a reselling related question, but I would love to hear more of your background in product/software. My entrepreneurial spirit has gotten me interested in building a business/ start-up in the future and would love to hear a bit more of your story. Thanks!

[@d.s.7411]

Bought off eBay and I am a seller, been eBayer since 1990, but this is the first time I bought and the post office tracker said delivered to mail box and it was not there. What do I do? Waiting for a honest neighbor to bring it to me as I suspect the mail man delivered it to the wrong address. What are your experience in this problem?

[@SuzanneBijou]

Hi Justin- how does eBay define “vintage”? Does the item need to be a specific age or older?

[@AnnapolisGirly]

Justin, I always look forward to Mondays now. Your videos are really the only eBay content that’s great to me and I love Flipwise! It’s amazing!

[@mariatamburro]

Thanks for explaining the RMA. I haven't had much experience with returns yet, but this is helpful. The only return I had was someone who reached out to me instead of just doing it through ebay. I didn't actually know that the system is automatic.

[@patland1762]

I just got one of those shipping credits last week. In my case I always add two to four ounces to a package weight when I buy the label just to be safe. The weight they showed they credited on was three ounces less than what I paid for so they seemed accurate.

[@BeachBarnThrifts]

I found a $20 bill folded up in the cell phone pocket of a purse I bought at one of many yard sales I went to. I didn't find it until days later when I was going thru everything. Nice surprise! 😊

[@adamb4431]

@Justin Resells I'm still curious about the views on my items going down. I understand it only displays views in the last 30 days, but I have an item that I listed only 4 days ago that showed 12 views yesterday and now it only shows 8???

[@JamesJLaRue]

Caboodles trend was funny back in the day, there were a lot of knock-off brands that were just tackle boxes molded with clear colored plastics with glitter, fish ruler on top and everything. Spacepens are cool (also the pens in Victorinox Swiss Army knives) since they're pressurized to, yes, work in space, but also at any agle, like if you have to write on a calendar on the wall.

[@ELO_Dude]

Hi Justin, Thanks for the videos, and the help with Flipwise! I checked out your info on adding the RMA to the returns process. When I looked at my settings, I saw that two Return Rules in my account had been configured. I noticed that you can change options for when a return is automatically accepted and was wondering how, or if, this comes into play when eBay forces you to accept a return. I see you had nothing setup in that section. Perhaps I need to clear mine out too. Can you give us your wisdom on this? Thanks!

[@SailaSobriquet]

Hi, Justin. I really enjoy your channel, and I very much appreciate your willingness to share your knowledge and experience! A couple of questions: 1) How do you track your mileage, and do you figure mileage into your item cost? 2) I noticed some eB@y sellers post lengthy policies and disclaimers with their items. Is there any benefit in that, or is it generally unnecessary and/or a waste of time? Thanks!

[@pkzenk2158]

As to #2, our “disclaimer” had grown too long and cumbersome, like a weekend homework assignment. I liked it, but was always tweaking it and then updating older listings as offers went out. What changed? As much as I thought it good, informative business, in the day & age of dumbing down & even dumber, it was a waste of time and my mental space. As much as I LOATHE AI and especially eBay’s AI, I figured that they invested in it and want us to use it… and I’m hoping to find at least a modicum of favor w/ the algorithm “gods” there. It’s easier on my wife who does our listings. People don’t read the information providers them, if they do many can’t process it (or the language itself written in).. eBay lore has it that you’re lucky to have the avg buyer look past even the 3rd photo!! (But keep doing 12.. just to please the taskmaster’s voodoo!!)

[@christinebeames712]

I sold a pair of curtains , ( clean) on receipt the lady said she could smell smoke on them and they needed cleaning and what was I going to do about it , she was after a reduction , I knew these were not Smokey , so I said that it would be far to expensive for her to get cleaned so just send them back “ inever heard another word , but if it is mu fault , I go the extra mile to make them happy ,

[@kaypierre6647]

I can agree, I had more sales and traffic when I offered returns. Buyer paid shipping though.

[@Bawkr]

oh gah. I hate those variation listings. it makes it so annoying to shop on ebay. Especially in certain categories but in general they just really clutter it up and often dont even have what you want in them. Wow thanks for the RMA tip. The older UI used to function that way by default if I remember right.

[@JustinHawthorne]

Funny about backpacks. I bought a Jan Sport at the bins, it was full of about 3 bucks in quarters, an ipod mini, and a bunch of drug needles 😮 yay PDX Goodwill Bins

[@pkzenk2158]

I always mention to my wife the same reason why I will never do the bins.. getting stuck by a needle. Thank you for inadvertently validating my imagination.

[@nickchaltry2596]

(I know you are not accountant) whats the better play. 1)write off item you bought, write off postage, write off the return price so technically in the hole lets say $60. You get to write off all of that. 2) make $4 like you said, and only get to write off some of that whole exchange? I'm starting to think lowering your taxable income might make more sense than making $4 at the end of the day

[@justinresells]

I would say that making more money is better than making less money but like you said I am not an accountant.

[@candycarlile3853]

What system do you use to keep track of sales etc for your business. You seem so on top of your numbers.

[@justinresells]

flipwise.app

[@nickchaltry2596]

Speaking of shipping.... I occasionally get a credit or debit for extra postage like you mentioned. One time, they upcharged me for a whole medium flat rate box when I know I didn't ship the item in a flat rate box. It was almost $8 extra dollars to ship the item. Is there any way to refute this with USPS? Doesn't happen often. Thanks

[@candicehammer4591]

I do not accept returns and never have as its standard in the industry ( antiques and collectibles). I regularly purchase no returns items, I just read the sellers feedback, ask questions and look at photos. A quality listing with ACCURATE descriptions, quality goods and exceptional customer service eliminates customer worry in the catagories I sell in. I’d rather blow off the loony Lou’s up front rather than on the back side where I pay their return shipping. Works for me. In 2000 listings sold I have had only 4 not as described returns and they all were false reports. I’m fine with those stats. What I do only works with great service and feedback and it gets the customer to ask if they have a question or two as well. Before they purchase.

[@closelywatching8328]

As an ebay seller, I also do NOT offer returns. For essentially the same reason, as a vintage and antique items, and overstock parts seller, a lot of our items are large and/or heavy. A free return might set us $20, $50 or even $100+ in the hole for an item. Not worth it unless you are specifically selling small and lightweight items that aren't going to impact your profit margins

[@rockinrob2004]

Hey Justin, what do you do when eBay says you are selling Counterfeit items & they flag you to take it down. I've been selling on here for almost 2 decades, yet I NEVER list anything fake. It seems to be almost anything I list that is VW branded they flag me. What to do?

[@valeriesantos8178]

I don’t yet have returns but what may be just as annoying is that, every 3rd or 4th sale is delayed by USPS by 1 to 3 wks. I am then going back + forth w/the post office + the buyer (3rd time within a month). What do u do?… or don’t?

[@netvlive]

how can i get authorization to legally offer and sell the electronically delivered goods on the eBay platform ? please any help

[@carolyn7237]

Is there any way that an item you tested and sent out didn’t work when it gets to the buyer. Should you accept the return to keep your seller rating in good standing?

[@CaseyL47]

How should I set my payouts?

[@ShinyShowOnTheGo]

Thank you!

[@JTMayo803]

Hey Justin…love your content and Flipwise!! I’ve been an eBay reseller for 5+ years…I run a store much like yours and share many similar experiences and approach to business as you. I have very good items with high sales volume and priced at or below the market. I can’t sell the items…I’ve ran sales, made offers, relisted…still no movement. Any suggestions??

[@justinresells]

Link me to a few of the listings (you can email them to me: [e-mail] if you don't want to share publicly) and I'll take a look!

[@mariatamburro]

We call it Panera here instead of St. Louis bread company. I totally agree that the prices are high, the food quality is not great. Their bread is ok but if I get a sandwich, it's really all bread. Why pay $15 for bread with a tiny amount of meat.

[@purplerube1038]

I thought a variation listing was supposed the same thing just different size or color

[@TripleNickelz]

I don't offer returns on things like shoes. I post photos, size, manufacturer, etc but I think items like shoes and clothing that most people would tend to go try on to check fit if they were to go to a store has a higher chance of being returned then almost any other item. To me, if a person wants the luxury of shopping online for these kinds of items then they have to accept the gamble that what they are purchasing might not fit them properly. My time and effort shouldn't be free shipping an item, spending time dealing with return messages with a customer, getting item mailed back to me, issuing a refund, restocking and then relisting that item just because the buyer wanted the luxury of shopping at home. #NoReturns on shoes and clothing for me.

[@andymoss]

I had a buyer return something they purchased as INAD. The twist? They never opened the box! And they never responded to my request for info about what was wrong.

[@TheSteveBoyd]

Jerry, take the pen! Are you sure? Take it! Jerry, why did you take his pen?!? He gave it to me! He loves that pen...

[@audfashionfinds]

Beautiful

[@NikoDoggie]

This is exactly what I was thinking!😂

[@andreabeard2553]

I just received my first return. When unboxing it I realized that a small, but crucial piece is missing. It is unsellable without this piece. I reached out to the buyer to see if they knew where the missing piece was. Even if they did they would not be able to get it to me before I have to make a decision about the refund. I do not want to be a jerk, but I can't afford to be out the money either. What can I do?

[@helpfulcommenter]

did you offer free returns? if so they you can partially refund them 50% of the owed amount i believe.

[@billargueta5458]

Only returns that are negative are the ones where people open sealed items and/or use them then return it and when people change thier mind. I had a buyer recently message me and say the item was malfunctioning but if I refunded 5$ they are willing to keep it if not they will open a return case.

[@justinresells]

I give partial refunds (50%) if new items are returned opened, and then resell it in used condition.

[@billargueta5458]

@@justinresells i had a representative from ebay tell me I can only give a partial refund if the buyer agrees. Do you give without buyer agreement for a partial refund? Thank you.

[@PhilDavisplus]

Used stuff is okay for returns. New? Potential big losses. The item then turns to used. I've sold thousands of new with only a handful of return requests. Here's the other potential of new if held for a while, the item can appreciate, depends on product, but new becomes a real value in listing's.

[@donnawoldt-ko5cp]

Thanks

[@femail66409]

I had the winning $4 bid on a box of handbags at an online estate auction. Inside one bag was $15 in cash and a pair of 14K gold earrings in another.

[@Daltondoubledeuce]

There is no such thing as “no returns” on eBay. Found $60 in pocket of flannel shirt. 😊

[@joepinkston6842]

Hey Justin, I have the eBay international shipping program enabled on my account. And I recently made some new business policies to streamline my listing process. I saw there is an option to include international shipping on the policy. If I exclude international shipping on the policy does it make every listing using that policy ineligible for the international shipping program?

[@flinchfiles8445]

I think what the viewer was asking was the same thing that is happening to us. Looking at our views, it will be at one number one day and then completely drop off the next day and in two or so days, it switches up again. In other words, it's not cycling through the 30 days to reset, it is changing almost daily. We thought maybe it was just a glitch on our end.

[@helpfulcommenter]

The 30 days is a rolling 30 days, there's no reset. the number can change daily if the item is getting views every day, and even throughout the day, as there is no daily reset. it's constantly rolling.

[@flinchfiles8445]

@@helpfulcommenter Thanks so much Dustyold hat, I think we may just have a glitch in our system. Our view count goes up but then changes in a negative direction daily, it's very strange to observe but I'm sure it's just on our end.

[@helpfulcommenter]

@@flinchfiles8445 That could just mean that more people looked at it 31 days ago than looked at it today. Yknow? I see my views going up in the morning and then down by the end of the day or the next day; all the time. It’s normal. I don’t think there’s anything wrong with your views

[@flinchfiles8445]

@@helpfulcommenter Thanks dusty, I appreciate your assistance and understand it now. We've only been up 7 months so still learning, this is a great community to do just that, thanks.

[@CryptoStone483]

How do you determine individual cost of bundles you buy? For example if I buy a bundle of video games/console and sell them separately on eBay how do I determine the cost of each item?

[@laurieblanchard1171]

I think he said in another video that he calculates the average for total items ÷ total cost. So if you bought 9 games plus the console for $50, then you theoretically spent $5 on each item.

[@adjhunts811]

Is there a way to get a listing reinstated that was removed for a "product safety reason?" It was a replacement blade for a recalled food processor blade for Cuisinart DLC-8. I've sold the same style blade twice in the past with no issues and there are multiple of them listed now, but they removed mine. I called and the eBay rep wasn't helpful. I tried explaining that the blade I'm listing isn't the recalled blade, but that it replaced the recalled blade but she didn't seem to care.

[@Wilbe327]

I had a similar issue for a Cuisinart blade. Ebay pulled the listing. I didn't look into it since I'm parting out the whole system and figure I'll make it up and not worry about the one blade. Unlike Justin though, I've not had any traction yet on any of the parts. Trying to be patient but confess to some sale envy by hearing others getting theirs. 😄

[@adjhunts811]

@@Wilbe327 those blades are the most valuable part to me and the main reason I pick the processors up when I see them. Just not sure why they decide to pull some listings and not all and reference a recall that doesn't apply to this blade. This is the fix, not the problem.

[@nickchaltry2596]

Bought a backpack for $12 at Goodwill. Found a vintage Discontinued tiny leathermen with the case in the pocket. Leatherman sold for $99 same day I posted, and I'm still sitting on the backpack that hasnt sold =)

[@kristirose2289]

Had usps claim something was nearly 17 lbs when I said 8 and somehow a listing changed from calculated to free shipping. Never had a rebate!! Makes me wonder if there’s a glitch going on.

[@abdelmalekbeo7576]

Did I see "Open Can Whooping Belt" in his Sold Belt Tab?

[@kgoski9732]

Question: if you are just starting out, do you think it makes sense to cater towards the impossible to please buyers just to get the sale? I had one person like that and I blocked the account after the item was delivered. Granted, I specialize in retail orchid sales which is a little different.

[@patland1762]

Orchid sales? Way cool! Many years ago I used to have an orchid collection of around 2,500 pots and maybe another thousand at my mother's house. Per your question I have been selling over 20 years on ebay and I do whatever is necessary to keep 100% positive feedback. Starting out the 100% feedback is super important. I block too LOL.

[@Rapunzel122-s9w]

Hi Justin, I have been taking down items a year or older and selling similar with new photos and more information. I’ve noticed when I do take down listings my sales become very slow for a few days. Is this normal? I thought selling similar was something we should do when items get stale. Thanks for your advice.

[@jfgibson73]

I’m prepping an England football jersey to list as I’m watching your video! My question: I know it doesn’t make sense, but it almost seems like the more items I list, the slower my sales get. Is it possible that when you pass a certain number of listings that eBay moves your selling account into some sort of bracket that has you competing with a larger pool of sellers?

[@larrycoonrod5563]

How many items you have listed is not a factor in Ebay sales. It has more to do with the desirability of items and number of the same items listed and the quality of listings. Are you selling in a category where other sellers are promoting their items? Try sorting by lowest price first. That is the most common sort option buyers use. How close to the lowest price are you?

[@Jewells899]

Yes, USPS credited 34 cent to me because I paid too much based on the weight I entered. Unexpected, but appreciated.😊

[@NightmareReader]

I got one of those shipping credits recently too! I was so confused.

[@dyman2016]

I’ve received shipping credits for orders that I paid too much shipping for, once or twice

[@BillCooperMusic]

Hey Justin, thanks for your videos! We always learn something every time we watch. Question for you: We have a buyer who wants to return something, but insists on mailing the package back by asking for our address instead of opening a return request. We've asked several times, but they won't do it and the return window of thirty days is almost up. What would you do?

[@helpfulcommenter]

report them to ebay

[@larrycoonrod5563]

It's on them if they don't open a return request. You don't have to issue a refund with a return request. I try to explain that it protects them and us.

[@helpfulcommenter]

@@larrycoonrod5563 yeah but they should be reported to ebay for trying to do something sus off ebay instead of just following the policies.

[@HLB512]

I was also refunded some money on shipping last week. Summer slow down hit me on Friday. I've had no sales. Oh that reminds me Justin, do you ever run sales on your items? Especially older inventory

[@ginaherrington9772]

Hi Justin - I am trying Flipwise. So far I like it, however, how do I handle items that sell on other platforms? Is there a place to note that after an item is ended on Ebay? For example, today I sold a pair of capris on Poshmark and had to end the listing on Ebay. So, I find that I still need to go to my Google Sheet and enter that information. Just curious if I've missed something or something like that is planned...Thanks in advance. I love your videos. Gina

[@justinresells]

Not possible yet, but this functionality is coming in the next few weeks!

[@pineapplepath6834]

Great content. Thank you! Question…Do you include your COG in your net return numbers or net profit margin percentages? Thanks

[@justinresells]

Yep!

[@pineapplepath6834]

@@justinresells I did look further and looked at the numbers and did see that you did. I was specifically looking at the right hand column and just didn’t see the line item for it then saw the second column on your worksheet. Thanks for the reply.

[@UnicornFlipper]

I’ve gotten $ from a lower weight as well. Weird but I’ll take it!

[@martinrudolph2002]

I send a lot of offers. Lately, I have noticed that I have buyers with zero feedback accept those offers and do not pay or respond after I send a message on day one or two. I then end up canceling early and do not wait the full four days Ebay recommend/requires? Do you do anything similar? How do you handle this situation? Thanks!

[@Johnny_Ultimate]

That's an interesting point about SEO, on long term listings. I might try a variations listing with 100 games and see how those sales go versus my regular postings. Thanks.

[@Khizar_hayat920]

Do you respond to buyer messages and provide customer support? How much time it take?

[@kristirose2289]

Any chance that soccer jersey was an xxl child size??

[@justinresells]

there was nothing on the tag indicating that it was youth sized, but could be!

[@philipgilmore1357]

Probably been answered a million times but I’ll ask again, do you suggest using a tool to make the background white or just placing the item on a white background? We’ve had a few times the customers thought we were using stock photos and eBay one time stepped in saying we can’t use stock when we were not. I know a while back eBay made a big deal about using a white background for better search results.

[@helpfulcommenter]

as a freqeunt buyer of clothing on ebay, i hate it when people use editing software to remove backgrounds and make it pure white. it removes context from the lightiing scenario so i can't be sure that i'm seeing what i think i'm seeing. i prefer listings that show the object on a white or neutral background so shadows and tone make contextual sense. that's how i take my own photos, using a neutral light gray backdrop.

[@pkzenk2158]

@@helpfulcommenterjust curious.. if as you say you buy a lot of clothing, are you sourcing online (to flip it)? I’m envious of folks savvy enough to do that, I’m convinced a good portion of what I painstakingly pick is bought by other resellers to flip on their platform(s).

[@thriftingwithdustbuny]

I got 2 shipping credits just this past week! Hey..I'll take it.

[@bigtrucks78]

I had one of those credits from the post office a couple of weeks ago. It was like $1.50

[@Tokenomics1]

I've always done no returns accepted to cut down on the BS.The buyer can still return it due to ebay siding with not as described automatically but then you can send a physical letter to ebay legal by their guidelines. If the complaont is something that was described and no returns, you get your shipping costs and fees back. A perfect example is I sold a "broken for parts only" and described the problem and they returned it due to the exact problem described. I'm sure they thought they could fix it, then couldn't, then wanted to return it. So I shouldn't have to eat the $50 shipping and fees cost. And I didn't because I set no returns accepted and sent a physical letter to ebay legal.