When Etsy CLOSES Your Shop for NO Reason (Lessons Learned)

[@dylanjahraus]

Schedule a free call with my team today to chat more about your shop and get a free demo of our brand new Ultimate Etsy Course and 1:1 Coaching program: calendly.com/dylanjahraus/program-strategy-call

[@kellienasser]

My very first listing turned into a best seller and then was deactivated for trademark policy. I was devastated! But it didn't deter me thankfully and learned responsible workarounds. Great video!

[@dylanjahraus]

Great job, Kellie! So glad to have you in the program!

[@djlelu8521]

Your examples mentioned in the video for handmade should be prime examples of IP infringement. The straws from Starbucks with the bag underneath, there is more issues to that listing than it not being "Handmade".

[@dylanjahraus]

Shoot me a message on IG with your question.Handle is @DylanJahraus.🙂

[@christinejones2400]

Great video, thank you!

[@dylanjahraus]

Thank you for watching my video! Do you have a shop already?🙂

[@peggybaird5241]

My smallest Etsy shop is all handmade except for 1 yarn listing. Etsy just deactivated all of my listings and suspended my shop. 3 of my baby blankets took me over 400 hours each to make!

[@dylanjahraus]

I'm really sorry to hear about your experience. Have you reach out to Etsy support team for assistance?

[@JeanGenie100]

Thank you for the video. I still have NO reason from Etsy why they closed my shop. I sell handmade rosaries. No copyright issues or any of the others you list. I appealed and asked for the reason. Answer was “our decision is final” and no reason was or has been given. I know of several other shop owners who faced identical closings.

[@dylanjahraus]

Sorry to hear that. Are you open to creating a new shop though?

[@JeanGenie100]

@@dylanjahraus I’ll have the same payment info, address, phone. I suspect Etsy will screen me out.

[@dylanjahraus]

If you are willing we could coach you with the new shop. You can book a call with us so we can chat a bit. calendly.com/dylanjahraus/program-strategy-call-cielo

[@JeanGenie100]

@@dylanjahraus i want you to understand that Etsy has dug in with not responding to me, again, and with sellers who have likewise been banned. I even tried to make a purchase on Etsy tonight and am banned from buying. Trust me, I violated NO laws/regulations. I understand that copyright and trademark violations comprise the vast majority of seller bans. I’m well versed in copyright law and teach others how to find and use Creative Commons materials. I suspect some eager intern went berserk “finding violations.”

[@dylanjahraus]

I'm sorry for that. So, what are your plans now? Are you not open on creating a new shop?

[@nevanude4319]

Hello. I have been on Etsy for 8 years and they just took our store down. We hand make all of our items. I would love some assistance. I appealed and told them we could send videos of manufacturing

[@dylanjahraus]

So sorry to hear about this! Have you been able to get ahold of Etsy support?

[@shannonlaird6135]

My account was suspended back in November due to IP. My shop was not in blatant violation of infringement like so many shops are, however due to negligence tags may have been used that should not have been. They denied my appeal, so I cried and left it alone. I loved selling on Etsy and want to open a new shop. I now have my LLC. Is it possible to open a new shop using my LLC?

[@dylanjahraus]

Oh my gosh! I am so sorry to hear that! I know that is so devastating for you. In our 1:1 coaching we provide this type of guidance for students. Are you interested in chatting more about getting coaching?

[@SolieSims]

I don't understand why when asked general questions that I'm sure others are curious about, the creator's response is to message privately on IG. If you're freely giving advice and new questions pop up, the viewers now want to know the answers to those questions. Why not compile and make a video on them if doing repeat responses becomes tedious? We came here for solutions and youre just redirecting to a private chat.

[@dylanjahraus]

Hi, sorry for that, sometimes I have to redirect the other questions so my team can get to them because i can't get to all of them. Can I ask, do you have an Etsy shop?

[@jabe5895]

Hi Dylan, I have an Etsy shop now for over a year, no issues, always obey Etsy rules and policies, I tried to open a second store, did all the security they ask for, driver's license, social security, live camera face, home address, phone, email confirm, bank account connected and confirmed and paid their new $15 fee, as soon as it was going to be opened they suspended the store, they responded that after careful consideration does not qualify for reinstatement, but they did take my money, I don't know what to do next, please help.

[@dylanjahraus]

Hmm.. have you contacted support?

[@jabe5895]

@@dylanjahraus Yes I have and I get no response, is just hard to understand, they see I have a store with them now for over a year and yet they don't want to approve a second store, passed all their security requirements so they can see I am not a fraud or have bad intentions, very frustrating!

[@dylanjahraus]

I get where you’re coming from...are you maybe open to creating a new shop? We would coach you on that!

[@mynscnboo8445]

@@dylanjahraus wow open a new shop. um that goes against Etsy terms. If they suspend a store you can't open another. Talk about misinformation. Just what are you trying to teach people. Shame on you.

[@pr1879]

I've had my first Etsy store open for about 2 weeks if that and I've just been suspended. No communication from Etsy as to why. I've appealed but who knows what the outcome will be. Pretty disappointing on Etsy's part. They should be doing all they can to support sellers. At the end of the day our success is their success.

[@dylanjahraus]

I'm sorry to hear about your store suspension. Hopefully, your appeal will bring some clarity.

[@pr1879]

@@dylanjahraus Thanks Dylan. It was surprisingly reinstated the following day and Etsy said it had been suspended in error. I know many people aren't so lucky.

[@dylanjahraus]

Glad to hear it was reinstated quickly. It’s frustrating when these things happen, but good to know Etsy resolved it promptly. If you need any more help, feel free to reach out! 😀

[@PracVegetarian]

But Etsy doesn’t seem to mind Temu or Shein product images palmed off as a seller’s product image??? One swimwear sewing pattern seller has 75 items all of which have “stolen” product images. They make a disclaimer in the product description to say that the images are not their own, but are taken from the Internet as a perfect example of what the product should look like (so dishonest and such BS), yet they sell between 20-30 items per day, sorely disrespecting other “honest” sellers. They are getting away with it, so why shouldn’t I do the same because their shops have not been shut down?

[@dylanjahraus]

Let's continue this conversation over IG! Here's my handle @Dylanjahraus.🙂

[@chelsea78344]

Hey, I'm not sure if you've covered this in a previous video but, can you say how much customers contact you if you're not selling a custom product? My main concern is that if I open a shop on Etsy, I'll be overwhelmed with customer enquiries. I know you do custom products which always require the customer to contact you, but do you know how much they would if you didn't?

[@dylanjahraus]

There's a lot of considerations to be taken. Let's continue this conversation over IG? Here's my handle @DylanJahraus. :)

[@melanieklarofficial]

Are houseplants handmade? I thought because I grow them it’s handmade. Is that right?

[@dylanjahraus]

Some of this can be very tricky. Can we move our conversation over to IG or FB? You can reach out to me there and let's talk more. My handle is @dylanjahraus

[@lorinash]

I am fit to be tied and I really hope you can help. I created an Etsy shop and did everything but stock it with POD. I became sick and just didn’t get a chance to put products in. I went to start putting listings in and saw that my shop was suspended. I appealed it, and it was almost immediately reinstated. The next day, I went to my shop again and, again, saw the suspended notification. I messaged them thinking it must be an error. I got an email back saying that my account has been permanently suspended for security reasons. What? I’m a 63 year-old woman, no criminal history, nothing! I just want to sell cute mugs. Help!

[@dylanjahraus]

Oh no! I am so sorry to hear this! I know that has to be frustrating for you. In our 1:1 coaching we provide this type of guidance for students. Are you interested in chatting more about getting coaching?

[@lorinash]

@@dylanjahraus potentially yes. But the way it sounded. My account is gone for good for absolutely no reason. The only thing I can think is I had a Shop created under another email address that I never got going, and just kind of screwed things up process wise and decided to scrap it and start from scratch with a new one. Maybe that’s it?

[@dylanjahraus]

Have you contacted Etsy to see the status of your account? Happy to connect you with our team here if you'd like to receive guidance when setting up your store again Https://calendly.com/dylanjahraus/the-ultimate-etsy-course-qualification-call-a

[@lorinash]

@@dylanjahraus I can't contact them - I've tried. I would have to log in, and when I try to do this they "remind me" that I am persona non grata. Banned for life. After some investigation I've assumed that it's because I have a VPN, which is REQUIRED of my profession (I am a mental health counselor with private health information on my computer). After some research I see that there is zero chance of ever recovering my account. I'll be filing a BBB and TrustPilot complaint against Etsy.

[@jenniferjames9788]

My shop was just shut down... I'm sorry I hadn't seen this before. I Did read other posts about what to do, thought I resolved, but they took them down again. I asked to speak with someone, I asked to give me more details how to fix what I was doing. I looked at other similar listings. I just couldn't figure out what I did wrong. I hardly made 1000 in my first year. If I can't open up on Etsy, where do I go? what's next option? Is there anyway to get my listings or customer list? Taylorporium was my store.

[@dylanjahraus]

Hi there, so sorry to hear your store was shut down. Are you looking to start a new one?

[@jenniferjames9788]

@dylanjahraus yes. I need to sell off all this inventory.. it doesn't have to be etsy.. I'm a middle aged grandma.. not cool enough to figure out what they wanted. I think after watching your video..I did.. I j7st don't know if I start another etsy store different email or what to do.

[@dylanjahraus]

In our 1:1 coaching we provide this type of guidance for students. Are you interested in chatting more about getting coaching?

[@jeanm2490]

My Etsy shop was permanently suspended today I am devastated

[@jenniferjames9788]

@jeanm2490 I'm sorry..same here.. haven't had time to figurecout what to do next..its bull sh#t

[@user-pt6sp3bo3q]

Etsy closed my shop for no apparent reason. Every time I email them, I receive an automated response reiterating the same incorrect reason for the closure.

[@dylanjahraus]

I'm sorry to hear about your experience. Besides email have you tried reaching out to their Etsy costumer support?

[@JeanGenie100]

Same. (I just posted on 6/7/24.). They will NOT respond or provide reason for closure.

[@dylanjahraus]

I have heard this from many, even from some of my students. Have you considered creating a new shop?

[@viola_pop]

Thanks Dylan, that was helpful. Question though: is it allowed to put a Canva logo on digital products that are editable canva templates? Or is that a logo infringement?

[@dylanjahraus]

Shoot me a message on IG with your question. Let's talk more there, handle is @DylanJahraus.🙂

[@chipcook5346]

I find it so difficult to believe that people claim ignorance. This is high school business law class stuff. I guess law class went the way of shop, music, and history classes. Or maybe a lot of people are just dishonest.

[@dylanjahraus]

I’m curious, are you already running your own Etsy store?

[@chipcook5346]

@@dylanjahraus On the cusp.

[@dylanjahraus]

Hi sorry for the late response. How's the shop been after a month?

[@cjenrow785]

You did not go into POD in the context of handmade or not. I will be doing all my own designs I am a designer/artist. How does that work with hand made designs but on POD product. I don't want to get shut down for a wrong category.

[@dylanjahraus]

Let's continue this conversation over IG! Here's my handle @DylanJahraus.🙂

[@gocob212]

did you receive an answer for this question? since im in the same boat

[@dylanjahraus]

Hi @gocob212, You can directly shoot me a message on IG with your shop link. Here's my handle @DylanJahraus.

[@mayrag6019]

Sorry im cofused? So pod clothing also needs to categorized under suppies?

[@dylanjahraus]

You can message me on IG with your question! So we can discuss more about your Etsy Shop. Here's my handle @DylanJahraus. :)

[@MiguelCandeias-le3kp]

My store got suspended I paid the listing fees that were accumulated but it didnt work

[@dylanjahraus]

Have you reached out to Etsy support?

[@mafalastudio]

Hi Dylan. I am preparing to open my shop on Etsy. The problem is I got suspended after buying some mockups for my would-be listing. Etsy suspended me after trying to buy some more mockups. I still have access to Etsy but it does not let me buy more, all my purchased get declined. Is there anything that I can do to solve this issue? Thank you in advance.

[@dylanjahraus]

I'm really sorry to hear about your experience! Have you tried reaching out to Etsy support for help?

[@whoopswrongone]

What's the CEOs contact information?

[@dylanjahraus]

You can book a call with me here: calendly.com/dylanjahraus/program-strategy-call-cielo Also, feel free to reach out via email at [e-mail] anytime!

[@anabelhuang6785]

My first shop is good. After 5 months, I open a second one. when I open the second one for 2 days, my second one was shutdown. I just uploaded one list and didn’t do anything. I applied but it doesn’t work. Can I open third one now?

[@dylanjahraus]

Could you send me your question on IG with your shop link? My team would love to take a look and see if we might be a great fit for you. Here's my handle @DylanJahraus.

[@vevadeblauwe4001]

hi Dylan, if I make a printable, like a to-do list, or planner pages, then i put "handmade" on it? Or "made by me"? Or get I banned then too?

[@dylanjahraus]

Could you send me your question on IG with your shop link? So we can talk more about your plans and goal on your Etsy! Here's my handle @DylanJahraus.

[@rebecca_t_ross]

Mine has been shut down and my appeal was not accepted... I'm pretty frustrated because it was. a simple crochet plushy that I made myself and I had only listed the one item so far

[@dylanjahraus]

Totally understand your frustration! Have you tried reaching out to costumer support again?

[@rebecca_t_ross]

I couldn’t find any contact information, I responded to the email they sent, but didn’t know how to get in touch with a real person.

[@dylanjahraus]

That can be very frustrating. Can I ask if you were able to have your shop re-opened?

[@sandhyasharma7671]

Hello Dylan can you please help me understand - i being a maker of product not the designer can sell my product in handmade etsy category

[@dylanjahraus]

Hey there! :) How long have you been running your Etsy store?

[@kristineherzog4678]

Is POD classified as hand made?

[@dylanjahraus]

Send me your question on IG. Let's talk more there, handle is @DylanJahraus.🙂

[@kkonekomusic]

they suspended my shop with no warning

[@dylanjahraus]

I'm sorry to hear about this. Have you contacted Etsy support?

[@kkonekomusic]

@@dylanjahraus sure i did and they are trying to get away with it without even refunding my registration fee, what an awful service

[@zeiladellarte]

Hi!! Nice video but I got confused here. I live in europe and do POD for Usa. You said wre could open a bank account in USA to be at the same place? How??? Dont think people outside USA can open a bank account there

[@dylanjahraus]

Could you send me your question on IG? So we can talk more about your challenges on Etsy!🙂 Here's my handle @DylanJahraus.

[@Casya]

I have the same question

[@dylanjahraus]

You can also send me a message on IG. Here's my handle @DylanJahraus.

[@mohavea66]

When i went back to etsy all my purchase vanish all my favorites gone what happen

[@dylanjahraus]

Oh no, that sounds really frustrating! Have you reached out to their support team about this issue?

[@bowinvite]

My shop got suspended since the first of march I apealed several times but no luck I sell digital download and POD product . I think they suspended me because I live in africa

[@dylanjahraus]

Have you reached out customer support for assistance?

[@CassandraBaker-nf2dk]

My account is suspended, all ive done is buy items

[@dylanjahraus]

Have you contacted support?

[@shanedwood]

Why not just delete the ad instead of close the entire store?

[@dylanjahraus]

I’m curious, are you already running your own Etsy store?

[@shanedwood]

@@dylanjahraus I placed my first listing then my account was disabled the next day

[@dylanjahraus]

That's frustrating, sorry to hear that! Were you able to have it re-opened?

[@shanedwood]

@@dylanjahraus I did not even bother

[@dylanjahraus]

Gosh. Are you open to creating a new shop? We would coach you on that!

[@chantaldowling4342]

Would a full wrap laser engraved tumbler be classified as hand made or a supplies?

[@paigedamian7715]

handmade as long as you are doing the engraving, I make them too.

[@dylanjahraus]

Could you send me your question over IG with your shop link? Let's talk ,ore about your challenges to your Etsy. Handle is @DylanJahraus.🙂

[@mare-bai5679]

My shop is closed by accident

[@dylanjahraus]

Have you reach out to Etsy customer support for help?

[@evangelistevankelistasirpa7323]

I have selled 3 items in one and half year. So I maybe I erase it my self.

[@dylanjahraus]

Let's continue this conversation over IG. So we can talk more about your challenges on your shop. Here's my handle @DylanJahraus.

[@pilotmiami1]

PLEASE SLOW BLA BLA BLA

[@dylanjahraus]

I'm sorry for talking too fast! I'll make sure to take it slow. Btw, have you had a shop that's running already?

[@tayorichhair785]

Hi Dylan, I’ve just sent you a message on Instagram. I’ve had my shop suspended on Etsy. I’m completely clueless on how to go about it, thank you.

[@dylanjahraus]

Hey! Thanks for reaching out. I'm sorry to hear about your shop suspension. Let me take a look at my IG messages, and we can continue our conversation there.🙂