E2: How To Turn ‘Just A Massage’ Into A Memorable Experience

[@sarah.shorter]

Lovely episode. I really enjoyed hearing how you've planned your customer experience journey. Thanks for sharing the care package idea, Kate. It is brilliant, and I'll be creating my own. Thank you all.

[@MassageWarehouse]

Thanks for listening, Sarah! Great to hear that you've been inspired to create your own care packages :D

[@cotswoldmobilemassage5007]

Awesome, glad that the care package idea has inspired you to make your own! Kate

[@leilah3]

Brilliant! Some great tips here!

[@MassageWarehouse]

Delighted! Thanks for watching :)

[@dawnwest3766]

Thank you for this video!! I am currently learning level 3 in Swedish massage, stone massage and Indian head massage. I can’t wait to start my own business one day and your videos really help with ideas and advice. Looking forward to the next video.

[@MassageWarehouse]

Thanks for watching, Dawn! We're so glad to hear that you find our videos helpful. Wishing you the best of luck with your business! Feel free to reach out if you have any questions or topics you'd like us to cover in future episodes!

[@sapnas1970]

Do you give self care packages to repeat clients too as well as new clients?

[@cotswoldmobilemassage5007]

Hello! I tended to give them to first time clients, but it may depend what you put in the self care packages. For example, you could give one with slightly more in it the first time, and the the following ones keep it more simple EG. a Pukka tea bag with an individually wrapped organic chocolate. Would be great to hear what you put together!