Eaglemoss/Fanhome Enterprise D Build Up "I Quit" Follow Up

After my video of why I quit building this kit because of all the problems, I was contacted by Eaglemoss. Here's a summary of what we discussed.
Link to the "I Quit!" video:
• I Quit! Eaglemoss/Fanh...

[@boynthemiddle]

Given the announcement of Eaglemoss' bankruptcy, this is all starting to make sense. Super bummed. Even with the problems, I was looking forward to finishing this.

[@outsider238]

The whole thing is a complete mess. I feel bad for those that went on building this as well as the other kits Eaglemoss was selling.

[@PWingert1966]

@@outsider238 Well you have enough to create a crash on planet diorama of it now!😁😁

[@PWingert1966]

@@outsider238 It might be possible to replicate the missing parts using 3D Printing tech and finish the model. But its going to be a huge amount of work. The lighting setu p should be repalced with an LED ribbon light to give a consistent appearance. and simplify the design and implementation.

[@outsider238]

@@PWingert1966 I actually tossed mine in the dumpster 6 months ago. There may be someone that ends up 3D printing the remaining parts assuming they know what they are and their dimensions. Because of all the delays in parts, I was too far behind to even consider it.

[@NealTK]

@@outsider238 Really? You just trashed it??

[@MrMcGear]

Thanks for the update, but I still want to cancel. This looks like a complete disaster and I don’t want to get too invested. I like that EAGLEMOSS watched the video and can see what a mess this is from a consumer perspective.

[@outsider238]

Thank you! Yeah, I wish I would have canceled much sooner. I was pleased to see the last video was actually observed by Eaglemoss and it was nice of them to reach out to me. I hope the next models will be better and lessons learned from this mess to improve on those.

[@johnthemachine]

Soooo....did they just lie to you? They would've known they were in deep trouble 5 months ago...or at least SHOULD have known. I'd be curious if the project was already cancelled when they reached out to you over your initial video.

[@outsider238]

I'm very curious about that as well. I think they just wanted me to take down this video more than anything. I was offered the next two parts packs at no charge if I continued with this but I declined and told him that because of the long delays in getting parts, I had lost interest in building it all together.

[@WorldofWayneUK]

Thanks for the shout out. I am still going to be building the model but you are right. I am not going to be doing it the Eaglemoss way. I am going to scratch build this with the parts they provide to see what I can create :D

[@outsider238]

You are certainly welcome! 😁 I think that's a good idea. I thought about doing that as well but I didn't want to pay for a bunch of parts I wasn't going to end up using. I hope yours turns out looking good. I look forward to seeing what you come up with!

[@dustinparker9456]

I like Wayne’s new way with the windows using solarez. And ditching there lighting. I’ve been collecting parts for a year now, (now the delay thing has cought up with me) but haven’t even put once piece together. From what I see from other peoples builds is that mod at your own risk or have a cheap looking $2000 toy. I’m spending that much I want it studio model accurate. I’ll build mine and film it once I have all the parts and do the mods.

[@outsider238]

@@dustinparker9456 I like what Wayne is going to do. I would have done the same but I'm not going to pay for a bunch of parts that I'm not going to end up using and then pay for the materials for the modifications on top of that. My model is in the trash now where it belongs. At least I saved myself $1,300 by not completing this disaster and giving Eaglemoss a reason to keep making messed up kits like this.

[@TheTruthCalls]

From the very start my impression was EM was more interested in making as many parts as possible to justify cost and number of stages. The frame is massive overkill, the dozens of individual LED's totally needless, and the individual panels add nothing but complexity and light leaks. Nicely detailed upper and lower saucer halves with a minimal metal frame and LED tape lighting would be infinitely better but it would be hard to break that into 50 stages! :) I think I'll stick to my Polar Lights 1701-A

[@outsider238]

I totally agree! The more I look at this, the more I'm convinced that they had a target price tag of $2,000 and had to make the kit contain enough parts to justify the cost. Especially when Brett told me they felt customers would have felt like they didn't get their money's worth if they made it more simple. I think everyone would have preferred a more simple and affordable kit verses this ridiculous mass of overkill.

[@alandecker2886]

I've come close to starting this a bunch of times because I love the ship, but I'm not a model builder by any stretch of the imagination. I probably did my last one in the late 80s/early 90s. This looked great, though. Easy to build! No glue! Put it together like IKEA furniture! Once I saw build videos like yours coming out, though, it looked like a lot of annoying busy work. Then on top of that there are tons of problems with the build quality? No thanks. I'll save my money.

[@outsider238]

Sadly, I'd have to say this model just isn't worth all the hassles and delays to get the parts. And the design of it is one of the worst. They really complicated simplicity in what could have been a great kit. Glad I could save you $2,000. Wish I knew then what I know now!

[@petermerz2704]

Glad to hear they got back to you! It’s good to know that they are watching the videos! Everything is in their hands, no matter what they say! Thanks for sharing Roy!

[@outsider238]

Thank you! Yes, it is nice that they actually responded! Hopefully some lessons have been learned for future kits!

[@petermerz2704]

@@outsider238 are you still quitting the build?

[@outsider238]

@@petermerz2704 Yes I am. Because of another reason that I can't talk about (sorry about that!), I was going to go back to building it. But after taking another look at this kit, I just don't want to deal with what I know will be continued delays and flaws with this. Plus the kit is already in production so they can't change or fix anything at this point. I know there's going to be some people that will accept this kit no matter how bad it is but for me, if I'm paying $2,000 for it, it better be an excellent build experience and as close to perfect as possible.

[@maximal10]

Man I initially was impressed when I first saw this kit (and immediately was turned off by the price) but this thing had so many issues it wasn't funny. The windows should have the LED tape and light piping, probably would have lead to a cleaner inside. Batteries? Maybe a rechargeable pack for both the saucer and drive unit (if you had the space to display them mid separation that is) Have the plate on the neck removeable to expose a wire connector that would join it to the saucer. I bet there is someone out there watching this who built that Ertl (or was it AMT) DS9 fiber optic kit back in the day who probably thinks they didn't put as much effort into getting their kit to look right vs fixing the issues here. With Eaglemoss going bankrupt...makes me wonder if we might see some of the ships etc turn up in surplus shops.

[@outsider238]

Yeah I don't know now. I mean no one is going to buy the parts since they can't ever finish the model. The saucer didn't even ever get completed. I wish I never started this stupid thing. Mine resides in the landfill now. I threw it out shortly after I made this video.

[@rickgregory9616]

This is a good follow-up to your last "I Quit" video as you touched on so much of what I have said about this build. I've been watching the World of Wayne (WOW) series seeing all the problem's he's noted, which match yours and everyone else as well. He has also quit building this - or rather he's completely redesigning the build. You may want to view his Live Stream (2-17-22 at around 18:08 minutes in) where he talks about modifying the reflectors, windows and etc that eliminate 100% light bleeds. I am a Star Trek Fan..I have the working Phasor and Bluetooth Communicator, a diecast model of the original Enterprise from The Franklin Mint, plus other collectables. I'm just not a fan of the Next Gen series, so I was never going to do this build; but what struck me was the overall design and lack of attention to detail compared to the "screen accurate" replica of the real ship. So, in terms of the modifications, such as from Mike Lane, MyEnterpriseD.com, and WOW they were all necessary due to Eaglemoss's lack of attention to detail. What struck me about your meeting with Eaglemoss was that the head director of customer service - Bret - he was taken back at his experience building this - now the reason why this struck me was that I (obviously incorrectly so) assumed that they had internal QA release test builds. How can you release a build project without first going through a series of QA builds to catch design flaws, incorrect instructions and all that? Especially in Customer Service. How can CS address customer issues if they themselves have no experience or information about that which they are supposed to support? In terms of improving the overall design, if Eaglemoss is really interested, they should reach out to builders like yourself, World of Wayne, Mike Lane, and (I know him by his website- myenterprised.com/) and the like to talk about design flaws, improvements and etc. World of Wayne also commented on how in the hell is the saucer section going to attach to the neck? In terms of power - batteries. I agree, adding batteries all over the model just adds weight to an already oversize and heavy model; and having to take the ship apart to replace batteries, or remove them to prevent corrosion . . . what could possibly go wrong with that? All they had to do was funnel the wires to a single power board which would have a single power port where the ship connected to the stand. From there, a USB would go from the stand to an outlet. For a ship this size - batteries is definitely not the way to go. In terms of "drip-payments," There are positives and negatives. Positive. Monthly subscription cost takes the sting out of a $2-3k model. Expensing $70 or $120 a month with no interest, is a lot easier to handle than a credit card bill that will gather interest making a $2k model into a $2,500 - $3,000 expense with interest. The negative: credit card + interest payments . . . If the minimum + interest = about the same as a monthly subscription, well if you have no problem giving the bank extra money, that may be the way to go. Another way to go would be similar to IXO collections where you can buy the number of Boxes (builds) that meets your monthly budget. I buy 3 boxes at a time from IXO so I can get free shipping. My point is... speaking for me, subscription costs are debited from my bank account where I pay no interest. I set up a budget that accounts for the monthly expense. I understand the attraction - "need" to build, build and build until it's done, and maybe when I'm 100% retired (next year) I'll have that time. But right now - because of distribution problems with Eaglemoss on the DeLorean build (9 months late) -"drip-payments" - builds from Agora, IXO and Fanhome more or less keep my weekends filled. Another positive of allowing the customer to buy x-number of builds at a time would be the "Free Shipping" for Orders $x or more," like a lot of companies do. I would rather buy an extra product than spend it on shipping. But that's me. One important last point: Distribution problems. The back orders, the delays in shipping are not the fault of the company. It's a combination of things that on the one hand are the fault of the distribution company by their policies, and other factors that the private sector has to deal with by restrictions placed on them. Until that is resolved, we just have to be patient until things go back to normal where the only problems we had to deal with was weather delays.

[@outsider238]

Thank you for the great comment! I was watching Wayne's channel and saw what he has planned for his build. I think it's a great idea. I can't wait to see how it turns out. I would do the same but I'm not going to pay for a bunch of parts and electronics that I'll never end up using. This kit was expensive enough. Plus I threw the kit in the trash. I did an "Epilogue" video after this one that explained as best as I could what was going on with the delays in parts here in the US and what happened with the distributer, Kenco. I agree that it's ridiculous that no one at Eaglemoss even built the actual kit to see all the problems it has. Brett was telling me they are currently building it now but that should have been done before it even went on sale. I also feel that he agreed with many of the problems with this kit but couldn't say anything too bad about it since he does work for them. Any modeler that was building a model of this size would have had it powered through house current and not batteries. It's just common sense considering how many batteries this ended up using. Not to mention all the switches just to turn them all on. I understand the need to have parts delivered monthly to help people afford this but there needs to be a choice. A choice if a customer wants to buy the entire kit and not be forced to only get a few at a time. I would never put this kit on my credit card unless I could afford to pay it all off when the bill came in. I won't pay the bank interest. I had signed up to get 4 stages per week but was never offered free shipping nor did I ever get the stages delivered weekly. Instead it was every two months. It was ridiculous. I'm not building a model like that. They shouldn't offer what they can't deliver. I know it's mostly out of their hands and I tried to convey that but some people thought I was making excuses for Eaglemoss hence the third video I had to make about this subject called the Epilogue video. It doesn't matter now anyway. I threw the model in the trash. I didn't want to even look at it anymore. $728 thrown away. I was never going to go back to building it after the experience I had with it. The good thing is, I saved $1,300 by not completing it and thousands more by not buying any more of these so called "Partwork" kits.

[@1mmorta1coi1]

Your video saved me from making a very expensive error in judgement 👊💀🍻🚬

[@outsider238]

I'm so glad I could let those thinking about getting it see what's in store for them if they decide to do this. Unfortunately this kit should never have left the drawing board.

[@OfCant]

Fanhome has taken on sending this model for those wanting it. Thus far, the kit looks exactly the same (including the same errors). After seeing this video (and the previous one), I'm wondering (hoping) if they will address the issues or continue sending out the bad stuff. Knowing about the LED issues, the customer could resolve it by blacking problem areas and spreading the LED's out, thus reducing the quantity. Simply attaching 1 (2 if needed) per plate would cut down greatly. But the battery issue needs to be addressed. No way anyone is going to like the end product needing some 20+ batteries every day! As far as connecting the saucer, I see the potential of them using magnets to connect it, but with the downside of the paint job being scratched and the saucer falling off all the time. Sure hope Fanhome (not to mention De Agostini) reviews videos like these to fix the problems before they end-up like Eaglemoss.

[@outsider238]

That saucer will not attach with magnets. There's no way it can because it is extreeeemely heavy! I can pretty much guarantee that the flaws with the kit will not get fixed. The molds and tooling have already been done and manufactured so there's no way Fanhome is going to put any money into it. I think they're basically doing this kit in good faith to those that were left hanging with incomplete kits in order to drum up more business for themselves.

[@lobsterman5786]

Will be now Searching for the Eaglemoss vs US Consumer class action..........

[@whos-the-stiff]

Thanks for the update on your conversation with Brett. Last week I received issues 14, 15 and 16 after some delay and eaglemoss offering me a chance to catch up, haven't gotten around to building up the parts yet, save for filling in the arboretum windows with Krystal Klear and painting them blue. I'm based in Ireland and my shipments come from Germany. I don't like the nacelles lit up, as they need a LOT more diffision, currently they light up about as well as the old Playmates Enterprise D.

[@outsider238]

I figured there would be those that wondered if anything resulted from the last video. I'm glad you're getting some parts finally. I hope they can get things sorted out. I hate that they didn't make the arboretum windows blue. It would have made that area look really cool. Yeah the nacelles look very toy like with the undiffised lighting.

[@MadMurdoc78]

KZbinr gross models has a great solution to make the nacelle lighting more diffuse (with tracing paper/baking paper. So it is not permanent and reversible if you don’t like the result)

[@whos-the-stiff]

@@MadMurdoc78 will definitely check out Gross Models solution and copy it onto my nacelles.

[@outsider238]

@@MadMurdoc78 I saw that. Nice idea. I just sanded mine. The paper looked a bit fiddly but it seems to have worked.

[@djangofett4879]

@@MadMurdoc78 yeah, tracing paper is an old school trick and it works great

[@StephenCole1916]

I have previously done the Millennium Falcon part work kit a couple years ago and learned to be patient with getting the deliveries. I really hate the engineering of the lighting system and the windows I have taken it apart and will put in my own lighting system and redoing the windows with resin like Wayne did in his recent videos.

[@outsider238]

The lighting is a complete farce on this kit. I considered doing what Wayne is doing as well but I wasn't going to drop another $1,300 on this thing and pay for parts I wasn't going to use on a model that we shouldn't have to modify for the $2,000 price tag that this has. I'm positive I would have suffered from buyer's remorse after it was completed anyway.

[@keithmorton110]

Really interesting follow up. I am based in the U.K. but my parts are shipped from Germany hence custom delays and extended delivery times. I am seriously considering giving up on this build as the construction complexity is leading to a poor end result. It is such a pity as the Ghost Busters Ecto-1 is in contrast so good. Thanks for the brilliant video it’s good to know other modellers are having the same issues as me.

[@outsider238]

I honestly don't know how they messed up this kit so badly. I'm building the R2-D2 and it's far superior in the build and results compared to this nightmare. I'm really glad I quit now before I threw away another $1,300 on this.

[@paulditta1773]

So, they’ve had supply woes, fair enough, but what about the build quality? The PR guy says don’t modify the kit? But it’s substandard! Without modification it looks a damn mess.

[@outsider238]

Haha! Yeah I totally agree. My feelings is if I'm paying $2,000 for this thing, no modifications should be necessary.

[@stevebak6664]

Exactly. The comment from the PR guy is outrageous.

[@bamikroket]

I am so glad I decided to wait for the entire kit to be available in 1 big set. Now I know I don't have to, even when it miraculously gets picked up by another company. - Seams and gaps everywhere - Light leaks through the black windows - Un-even fit/depth for the lifeboats and windows - Messy electronics - Floating, unconnected saucer section - All different batteries everywhere. Why not use a single usb cable? It's not 1990 anymore - Parts that look different from the real model, even after they supplied "fixed" parts And they even dare to say people shouldn't fix their crappy quality fit and light-leaks? What, they don't want it to look good?

[@dashriptide]

Im glad im behind a bunch where i can see these issues that have come about so i can adjust and work on those problems as i come to them Im watching Waynes building and have decided to redo the windows and yes i fully understand your right about these things when you have to mod your adding in more and more money into a partwork I am actually been thinking to show them apart in a semi diorama with a borg cube in a display case.. I am thinking they might have some thought of using those magnets on the cobra head to help hold that saucer on where you remove the battle bridge part which would make some sense

[@outsider238]

Those magnets are strictly for holding the battery cover in place. There is no way magnets could hold the saucer onto the neck. That saucer is crazy heavy! Plus all the weight is hanging over the front of it. You'd have to have magnets so strong that you wouldn't be able to take the saucer off at all. I'm almost 100% sure the saucer is just going to rest on the neck and not be attached at all. Just look like it's attached. I think there will be two stands. One for the saucer and one for the rest of the ship. They'll be spaced apart to look like the model is whole but it won't actually be one complete model.

[@StalwartSpaghetti]

I am glad they are willing to address the issues, sadly it might be too late for this run.

[@outsider238]

I definitely think it's too late for this model. They can't change anything this late in the production. Hopefully future kits will be a vast improvement.

[@bulletsie]

This video probably appeared on my feed due to Eagle Moss going into administration! so lots of people out there half way through building their enterprise and not able to complete it!

[@outsider238]

It must have because all of a sudden it got a spike in views!

[@mrt1r]

I've got a bunch of the kits in boxes waiting to be built. I'm waiting to see how people are modifying it to see how I can make it better. I like the idea of using UV curing resin to fill in the windows.

[@outsider238]

I do too! I think that's probably the best way to handle those.

[@garywhitfield317]

Sorry to hear about the issues. I watch "World of Wayne" on a regular basis and was aware of the light leak, but had never considered the neck to saucer connection issue before. Unfortunately I can see your points all too well as you describe them so will not pick this one up. I was hesitant before as I don't have the room where I am currently, but would have considered it when I have enough room. Now I won't. I stopped my subscription to the James Bond DB5 as I was not happy with the paint quality on that - just before they cancelled it in the UK themselves and gave everyone refunds. As I had cancelled before this, however, no refund for me. Just as I would have had to strip all the paint on that model and re-painted it myself, I would have to dump all the electronics on this, substitute LED tape, and permanently connect the saucer to the neck and re-work the stand on this - and for the cost of the model as is, that's far too expensive for what I would get [And that's coming from someone who spent around £2500 on my 1:8 BTTF Delorean build including mods.].

[@outsider238]

Very interesting. I didn't know they canceled the DB5. I'm wondering if the Enterprise is going to make it all the way to the end. Yes, there is too many problems with this kit for the price. This should never have made it past the drawing board. This has soured me on these type of kits and I will probably not do anymore once I finish R2-D2.

[@bryananderson999]

On the recessed round portion of the neck, are those magnets? Neodymium magnets are fairly strong

[@outsider238]

The only magnets on the neck are to hold the cover on for the battery compartment. Magnets would never have been practical for the saucer/neck connection because the saucer is ridiculously heavy. And you'd still have to remove the saucer to replace the batteries in the neck.

[@davidburroughs2244]

I understand their business model: • Big, expensive, and popular model • On-going sales equal on-going customer base, and, on-going familiarity and comfort with Eagle Moss offerings • High pay point mitigated by subscription spreading the bite over many months may make this able to be done by more customers. The failure, though, is the EM • Failure to ship • Failure to offer other "deals" (buy it in one purchase and one time shipping fee vice a subscription over months and multiple shipping fees) • Low quality of a supposedly museum quality offering Edited to add, the lack of an option, i.e., batteries versus wall fixture plug in is an obvious miss by EM. I can not imagine a museum putting up with that noise.

[@outsider238]

You said a mouthful! I'm so glad I quit building this when I did. Quite possible the worst engineered model in history.

[@HeliZero]

Could a epoxy resin mixed with black color be used to fill out the gaps from the inside - a thick mixture that does not run thru the gaps.

[@outsider238]

It probably would have helped. The light leaks were terrible. But Eaglemoss went bust so it doesn't look like anyone is going to finish this kit.

[@shawnhicks619]

As far as the battery issue, there is no reason they couldn’t have designed it to run off of a rechargeable usb battery pack. They are pretty plentiful now and the application is much better. I plan to build a version of the enterprise using a combo of 3D printing and scratch building and I’ll design my own lighting, wiring and power source. I’ll bet even with print time, engineering the lighting, assembly and painting I’ll get mine done sooner then this kit. Will it have all the detail of this kit? Probably not. But I’m sure it will still look good.

[@outsider238]

I agree. You can do much better on your own. This kit was a disaster from the minute it was illustrated on the drawing board. It should have never got on the market the way it was.

[@sstavlo]

I got the front of my Cobra neck pretty tight, part of the issue is getting that lens for the launcher exactly in the right spot, it took me several attempts before I got it.

[@outsider238]

I figured that was part of the problem. I don't like that they had it light up with a constant on light. It should have had an effect like it was shooting a photon torpedo.

[@mattysin82]

i am at stage 79 but its not in stock i haven't even started to build it yet because i want all the pieces first also i would like to say thank you for your input i will defiantly use a sharpie to drown out the light leaks

[@outsider238]

I'm glad you found it helpful. That's a good idea to get all the parts first. It is truly frustrating to be constantly held up in the middle of the build because they're not sending parts like they should be.

[@BCTCanadian]

I was thinking the exact sentiment you called out about shipping costs. Thirty shipments, and let's use a conservative estimate of $15/package (especially when you think about packaging and labour to pack and ship all of the shipments)...that's nearly 1/4 cost of the model. Did they offer any kind of refund or replacement plan for what you'd spent so far?

[@outsider238]

No he didn't. I think he thought I was going to go back to building it and made an offer but I declined. It's too bad I couldn't get a refund but technically they did ship the parts that I actually did get so I understand but what a waste of $728.

[@WhiteHorseBlackHat]

Now that Eaglemoss is about to go under can you say if the reasons you were given from the sales rep match up with what’s going on today?

[@outsider238]

He told me that Kenco, the distributor in the US, was fudging the numbers on how many parts they were sending out verses how many parts they were actually sending out. But in reality they were already eye deep in debt.

[@darrinn7]

Great! Finally reached pack #21 out of 30 and yesterday it’s made public Eaglemoss has filed for bankruptcy!

[@stevebak6664]

You had me at all the batteries. Their explanation to use batteries for all this is insanity. This kit is an engineering disaster. I am with you 100%. Get out of the subscription while you can.

[@outsider238]

Absolutely!! And from what I'm hearing, people have been waiting months to get any parts from them once again. I would say the majority of these "Partwork" kits are the worst kits to buy mainly because they aren't getting parts delivered to their customers. I'm about to make another one of these videos about Fanhome and their lack of deliveries for the R2-D2 kit. I haven't gotten any parts from them in over 4 months now. Stay away from these type of kits!

[@johnthemachine]

It feels like this kit was designed by their QC people. Unbelievable

[@davecundy759]

It was the shipping that stopped me. The added cost of shipping all those packages is a waste.

[@outsider238]

It totally is! I do not understand why these companies won't just let us buy the entire kit if we want to. Four stages a month is a complete waste of time, money and resources. I think a lot of people gave up on this disaster of a kit.

[@TheMakersCave]

Doing the Eleanor, BTTF, and 1701-D on my channel and I haven't received parts for any of the the builds since November '21. I've tried to stay positive about the 1701 build but my enthusiasm is quickly waning. I love the other builds but I dread those lights, they drain the fun right out of the build. I agree that they must have rushed this to production. I've had to do mods just to make to screen accurate like the nacelles. I too am considering stopping the build.

[@outsider238]

No way! November??? That's outrageous. Absolutely inexcusable. Not getting parts in was the most aggravating part of this thing for me. You can't build a model if you don't have the parts. I can't believe I even thought it was okay to build a model 4 stages per month in the first place. It's the stupidest way to build a kit. I'm currently building R2-D2 from Fanhome and that's going a lot smoother but after that, I'll never do another "Partwork" kit again. It's a terrible way to build a model. If you're not too far into the Enterprise, you might consider quitting before you drop more money into it. The more I see of this kit, the more it looks bad. Especially for $2,000. I'm glad I stopped when I did but I wish I'd known earlier what a mess it was which would have saved me $720.

[@TheMakersCave]

@@outsider238 I started the BTTF DeLorean in 3/2020 and it came regular and on time through out the pandemic, as did the Eleanor and 1701, then in Nov '21 all just stopped. Doing the T800 and FDNY by Agora and they've never missed a shipment. I almost want to keep with the 1701 just to video chronicle the highs and lows of this thing.

[@outsider238]

@@TheMakersCave It's odd how random the deliveries are on different kits. The R2-D2 had a delay last month because they were moving to a different warehouse.

[@mikewestwood567]

I hear you and very nearly cancelled my build. I even advertised it on eBay as a part finished but ultimately continued. I now have the entire upper saucer finished and feel much happier with continuing now. Agree there is too much time between deliveries. I went 4 months once between orders. I believe the parts ship from china. The way I see it why waste the money of a part build might as well persevere. Battery compartments are flimsy I have to hold mind closed to get the contacts to connect and illuminate.

[@outsider238]

Yeah I just couldn't go on. The crappy build of this thing doesn't justify the cost at all. I agree the battery compartments are terrible. One of the contacts in the battery box neck completely broke off on mine. So many flaws with this kit for $2,000. But the worst thing for me was the delays in parts deliveries. They always had an excuse why they couldn't get the job done.

[@user-neo71665]

That mess ain't over engineered. They tried to overdo without well engineering.

[@Kikilang60]

People like making the model, and others want the superior end result. No wants bad design. I once bought a digital alarm clock. It two inch red numbers, lighted buttens that you could see in the dark. It also had a remote, so you could control it from across the room. There was a dock were the remote sat, and recharged the batteries. The base had batteries incase the power went out, and the clock would still work. There was even a button that would make the remote beep if you lost it. The whole thing cost me twenty five dollarss. Only twenty five dollars! When it died, I tried to replace it. Couldn't find anything like it, and the company wasn't listed anywhere I could find it. Never found a replacement. My brother-in-law is an engineer. I asked him why people like him design such crap. He said, "I'm just an employee, and people buy the worst junk if they can save a nickel." The nickle isn 't an exageration. A nickel matters to a buyer. If you gave an engineer competely freedom, that model would cost forty bucks, and tacke ten minutes to put together.

[@TheModelGamer]

One piece of advice. Yes, the wires are ridiculous. But, as I'm as far as you are on this model myself, I could give a little advice. Basically, unplug all of the wires from the PCBs. Then, divide the saucer section (mentally, of course) into quarters. From there, gather all the plug ends of the wires and feed them through some heat shrink tubing. After that, start plugging them into the PCBs in a way that makes sense. Don't follow the instructions, just plug them into ports that declutters it. At this stage, if you have any lights in the saucer blinking, it's in the wrong port, so just move it. Once you got them in a good position, shrink the tubing down, then use the cable ties to attach the sections to the frame. I've made my wires on the saucer look SO much neater, and it's easier to trace them down if there's a problem. As far as the shipping delays, I feel Eaglemoss should do something for their customers to make up for it. Maybe giving everyone a free month of the build, or refunding the cost of the premium stand and just throwing that in for those who stay through until the end, or even just giving us those shuttlecrafts and the print as extra free gifts. I think that would go a LONG way towards rekindling the good will of their customer base. Personally, I'm sticking with this thing, no matter how long it takes to complete. The time I spend on it when I DO get the next parts are fun, making my videos on it are a blast, and it's really gotten me into this hobby after being gone from it for so long. So much so, I'm going to give Agora Models a chance to wow me with one of their upcoming models, which I've already preordered and am just waiting for it to launch. So be sure and check that out! But I digress. I'm probably in one of the Facebook groups with you, so, if you find me there, happy to show you a picture of what I did with my saucer section wiring. Might be a help to you, if you decide to stick with this,

[@outsider238]

Thank you for the great comment and tips. My Enterprise is now taking up space at a landfill somewhere. I am completely done with this kit. The delays getting parts, aggravation, poorly thought out design, overengineered windows and lights and overall flaws in this kit was more than I wanted to deal with. I was not going to give Eaglemoss another $1,300 to finish this mess. I hope you as well as the rest of the people that are continuing on with this will enjoy the model and like what you have when it's complete. For me, I know that I would have suffered buyer's remorse after it was done assuming anyone will be able to finish it with all the delays.

[@TheModelGamer]

@@outsider238 wish I'd reached out sooner. Your cobra neck looks a lot better than mine does. I wouldn't have minded if we could have discussed making a deal for you to send it to me.

[@outsider238]

@@TheModelGamer I would have just given it to you. I'm so over this model. I would have sold it but I didn't want to deal with the hassle and quite frankly, I'm so bitter about this that I just wanted it out of my house.

[@TheModelGamer]

@@outsider238 darn. Well, can't win them all, I suppose. Wish I'd hit you up before you tossed it out. If you were giving it away, I'd have taken the whole thing. Then I could have Frankensteined parts from both and make up a really nice looking one. Oh well. C'est la vie, as they say. I'll do the best I can with what I've got.

[@KlingonCaptain]

It's a shame that Eaglemoss is going out of business... 😕 I hope that you get all of your parts.

[@outsider238]

I actually threw this thing in the garbage about 7 months ago. I knew I'd never get it built because of all the long delays in getting the parts.

[@BCTCanadian]

I couldn't help noticing if you go and look at Eaglemoss' promo video for the model: they don't show any closeups with the lights on (as it would show light bleed). You CAN actually see light bleed in the final shot of the video. Also, any time they show the saucer and neck sections close up you can see that they are NOT sitting aligned well. This probably means either they're not even connected together, or connected so poorly they don't stay aligned when at rest. That is very disappointing. To your point, 99% of people would want the model displayed as a single unit...which is how it appeared 99% of the time on the show. (facepalm)

[@outsider238]

Sorry for the late response. Yes I agree. It's clearly only the prototype that they showed. No one at Eaglemoss actually ever built the real kit until I made my first rant video. Now they're seeing the issues with it for themselves but I know they'll never admit there is any. I also noticed how the connection point for the saucer and neck looked off. I'm pretty certain the neck and saucer won't actually connect.

[@svenergy5058]

@ outsider238, Do you have parts from the model?

[@outsider238]

No I threw it in the dumpster where it belongs.

[@longbra]

Wonder if the lights could be individually controlled via a microcontroller. Bluetooth in via your PC or phone and set the lights up however you want. Yeah, having so many batteries for this thing is ridiculous. Another option would have been to use one rechargeable lithium battery bank or a generic USB plug that can either be plugged into an existing off the shelf bank or brick/USB charger connected to the wall.

[@outsider238]

Yes, any of those would work. Anything would be better than what they went with.

[@kap64]

I will never subscribe on a kit again. I got burned on the Millenium Falcon. After a year of no packages, I called them to cancel and they said "oh we have all of the parts, do you want me to send them to you?" So they shipped all of the second year of parts, and by the way, even though they shipped it all in two boxes, they still charge shipping for each package in that box, $75 in the end for me.

[@outsider238]

That is completely ridiculous! If they had the parts why didn't they send them to you during that year long of nothing? I'm so sick of these companies. I'm trying to build the R2-D2 from Fanhome and it's been over 5 months since I've received anything. After countless emails, phone calls and even a contact to get the ball rolling I finally got an email saying they're sending out the next set of parts but that was over a week ago and the tracking link doesn't say anything is on the way. These companies are a scam. They can't be trusted and there's no guarantee that we'll ever get these models completely built. I hope they all go bankrupt.

[@hypercool2278]

Well quiting was not a mistake 😅😅 24:36 The messy wires are the proof of hard work

[@outsider238]

Yes indeed! I'm pretty sure I won't be going back to work on this either.

[@pauljohnson2692]

just wish we in Australia could get a chance to get this, or any Eaglemos kiits at all.

[@outsider238]

Well they filed for bankruptcy now so it's a good thing you weren't able to get any of these. They left all their customers hanging now without a way to complete any of their models. Thousands of dollars wasted.

[@trmblingblustar]

I think that if the saucer doesn't connect, Eaglemoss is going to have a serious problem. That's not what was advertised. I wonder how long it will take for someone to design and sell a proper lighting kit for this.

[@outsider238]

They really should just cancel this kit, refund everyone and start completely over.

[@SANSd20]

So, may I ask what you are planning on doing with the unfinished model?

[@outsider238]

I threw it in the trash about 6 months ago. I knew I was never going to finish it and the constant delays in getting the parts soured me on working on it.

[@SANSd20]

@@outsider238 damn. I would have love to have just gotten one of the nacelles.

[@outsider238]

@@SANSd20 Yeah I'd thought about selling it but I didn't want to encourage anyone to build it considering how poorly designed it was. Now I'm really glad I didn't sell it since Eaglemoss is now bankrupt and it looks like no one is going to be finishing this mess of a kit.

[@SANSd20]

@@outsider238 I can understand that. I just wanting to the nacelle so I can put it in a shadow box. I think that would look neat.

[@pattersonmichael]

What is the highest stage anyone in the USA is up to on the Enterprise? My last stage received is 50 and I have not received any new parts in 3+ months

[@outsider238]

50 is where I left off and I haven't heard of anyone going higher than that. Stage 52 was (is) the culprit as it seems like it's been out for months.

[@outsider238]

I just disassembled my Enterprise yesterday. It came apart way faster than it went together! I'm saving the lights in case I can use them for something else.

[@pattersonmichael]

Any chance I can have (or pay you for) one piece of the frame? I need Part 17a, literally just the metal frame piece, nothing else. I broke part of it when bending it and it is of course out of stock at Eaglemoss.

[@outsider238]

@@pattersonmichael I've since thrown out the entire model in the garbage.

[@pattersonmichael]

@@outsider238 Oh wow really...shocked?!? I'm sure you could have sold parts on ebay to recover some of the money you spent or to modders wanting to try different things. Thanks for replying.

[@thedoctor755]

And then Eaglemoss imploded recently. Sorry you had this bad luck. That's bullshit that they charged that much and had that many problems. There's gotta be someone out there that can be commissioned to build a proper one for that kind of money!

[@darrinn7]

Why are the phasers on the neck assembly spring loaded and connected to nothing? Why does Easglemoss think you’re made of batteries for the kit? Has Eaglemoss ever heard of good customer service? Why did they make one vent lit and the other not (these vents are the wrong color and never lit). Where’s the flashing beacon light on the bridge? Did Eaglemoss get access to any of the screen used Enterprise D props? Hint: the original large prop is in Seattle. How many more excuses are there than “Supply change issues related to the pandemic”, “Our system is down”, “That issue is out of stock”,”We don’t have an ETA”,”We stopped shipping for two weeks performing inventory but we don’t know what the warehouse has in stock”.

[@outsider238]

So many problems with this kit. I don't know how they can continue to go on with this and not cancel it. It's going to be 3-4 years by the time anyone finishes it because of the delays.

[@turbomaga9477]

They could have done way better research, but its all about makeing money and make a accurate CAD model did cost them probably to much...

[@adamskyj69]

"The kit is $2,000 when finished" - which is precisely why it is as crap as it is. All those LED wires needing to be forced under the frame chassis! Far too messy due to the many build stages and thus I could never justify it, even though I love the shows ship - GREED, nothing more.

[@outsider238]

Yeah it's just ridiculous. I am so disappointed in this kit. It could have really been amazing if some actual thought was put into it. Well, they not only lost my business for the rest of this build but for future sets as well. After I finish R2-D2 (from a different company), I'm done with these "Partwork" kits.

[@gavincurtis]

They need to make a battery eliminator kit....plugs all the battery powered boards into one with regulators to replicate batteries that goes to wall wart.

[@outsider238]

That would have been better. All those separate batteries was terrible.

[@Rejetor]

Everybody is different and I get the mindset that for the money the kit costs it should be flawless but I´m currently building the delorean and my mind is exploding with modifications I want to make with it just to have fun and make it my own. Just to build the kit is not enough to me, so if you want led strips, go for it. You want to power it with an outlet, go for it. You want to control every led with a microcontroller and add some soundtrack and control it from wifi or your phone? go for it, it´s not so hard nowadays and at the end you will enjoy better your creation.

[@outsider238]

That's fine for a model that costs a hundred dollars but this thing was $2,000! I understand modifications can be fun but I've never spent this much on a model before and for that price, it needs to be darn near perfect. It doesn't matter now. I tossed it in the dumpster right after I made this video and Eaglemoss has since gone bankrupt so no one is going to finish it now.

[@R_T_Ralph]

Eaglemoss never contact me about my issues on the build. Its not a prefect kit, but the delays are really frustrating, even though im in the UK, so please dont think you are alone. Im, keeping up with the build on my channel, but i just want a good model when i am finished with it.

[@outsider238]

I just couldn't stand the delays any longer. That was my main gripe with it. Expecting parts deliveries weekly and getting them every two months was inexcusable. Plus the more I went on with the build, the less I was enjoying and liking it. By the end of the build, I'm positive I would have been dissatisfied with it and probably would have ended up selling it. I hope yours turns out well. I'm looking forward to seeing one of these actually completed.

[@R_T_Ralph]

@@outsider238 honestly, if i get to the end and i feel it looks like trash, im going to strip it for parts and rebuild it better. how hard can that be, Worthy of another youtube video or 2.

[@outsider238]

@@R_T_Ralph Haha! Yes that's true! World Of Wayne is modifying his kit. I'll be curious to see how it turns out. I really wish they would have thought this out better. It could have been really excellent.

[@smokeypc73]

OMG! What a disappointment. Can't imagine what my reaction to all that would have been. Feel really bad for you & everyone else that invested their time & money.

[@nelsonc6173]

Real shame on this kit. Light leaks, complications with electronics and fit and finish and then the need to use batteries is crazy! This should have been a plug in model! I've heard people had problems with the Deagostini Falcon build with the electronics not working properly. Lights not working and the entry ramp not working properly as well. I would love to build these kits but the subscription part always worries me with delays, parts not working, or the monthly commitment. I wish companies would release full sets to buy instead of having to wait months on end. I mean completing the Deagostini Falcon in two years is just silly. That run ended unfortunately. I'm not sure due to problems with the production or it just came to end. I think the same happened to the X wing as well...I would love to gotten both but none are being offered anymore...at least in the United States at least. Either way thanks for sharing!!! You made me a subscriber!

[@outsider238]

Thank you so much! I really appreciate it! Yes this kit is a mess. Bad enough having to constantly be put on hold getting the parts but the kit itself is filled with flaws. I can't wait to see someone actually complete it so I can see what else is wrong with it! 😆 After I finish the R2-D2 kit, I'm done with these "Partwork" kits.

[@ifitworksproductions]

Yeah, I've looked into severeal of these subscription-based kits & decided I'll never do one, no matter how cool they look. If I want to do a huge build thats going to take years, I'll just print my own parts.

[@outsider238]

Exactly! It's terrible having to wait 2 + years to finish these assuming they even send you the parts with all the problems they have.

[@stevieb1338]

i have had a few of eaglmoss subscriptions going at the same time, and never again a total mess i dropped one half way through as they doubled the book collection without any fore warning at the beginning that it was going to happen, I waited months for books that had not been delivered. so much i could say but i think you get the message

[@outsider238]

Yeah this whole situation is the biggest mess I've ever seen. So many customers left out in the cold after having spent hundreds or thousands of dollars. This will also damage the reputations of other "Partwork" companies because people now realize this can happen to any of them. And considering how long it takes to complete these kits, it's too big of a risk when we've dropped so much money into them that we'll ever get all the parts.

[@stevieb1338]

@@outsider238 yer it's such a shame as I won't touch another subscription now just in case the same thing happens. Is there no way to find out who made the parts and put a offer together to finish the ones started not starting new ones unless it goes well as I guess the moulds is the expensive part be a shame if they been destroyed

[@outsider238]

@@stevieb1338 The parts were made in China so who knows what company was actually making the parts.

[@sheepsaga7235]

Up by 2k subscribers since the last video about this. Close to the 10k special?

[@outsider238]

Haha! It's quite the surprise for sure. I'm not planning on doing anything. I thought about doing a Q&A where people could write in questions they wanted to ask me and I'd answer them in a follow-up video but I kinda want to stick with my usual theme of videos. I don't want to sidetrack things.

[@sheepsaga7235]

@@outsider238 who knows, maybe just a 3rd eaglemoss rant to top things off. Mind you still quite glad they followed you up to that video. I’ve been looking at a kit for a robot called Robi which is quite popular. It’s where you make this robot with its own personality. It’s honestly a bit like cozmo. And it’s able to stand up and dance and everything. As far as I’m aware they’re still running and they’re £1800. I mean, for what the little guy can do, compared to the price of this, easily could’ve cut the price down.

[@outsider238]

@@sheepsaga7235 I just checked it out. I've never seen that before. Looks interesting. I have a little robot on preorder called Eilik that I'll be doing a review on when I get him. He's an Indiegogo product. Yeah, I'm glad I had that conversation with Brett. Hopefully something positive will come out of it. A third Eaglemoss rant! Haha! 🤣😅

[@roadrunnerj]

That's good they reached out to you. I get frustrated with eaglemoss at times if only they kepted us more informed it would be in eaglemoss favour more to do this

[@outsider238]

Yeah, there was so much frustration going on behind the scenes the whole time I was doing this build series. Not knowing if I was getting delivery of parts was unacceptable.

[@SSMan-jo6tf]

I really want this model but I don’t wanna wait 2-1/2 years or more to get it together. I emailed Eaglemoss to see if I could buy all 120 kits at once and they said flat out “No” what a bummer. It’s not the price that keeps me from it,it’s the length of time.

[@outsider238]

I tried to buy the whole thing too with the same answer. Why they won't let customers buy the entire kit if they want to is ridiculous to me. It would save on so much shipping costs. Building a model 4 stages per month is so stupid. And with the delays on this disaster of a kit, you're looking at an additional 2 years added to the already ridiculous 2 1/2 years.

[@artkhristie5189]

I was building 1/8 scale Nissan GT-R kit now it seems to be I'm going to be able to finish it. So I'm going to talk to a lawyer about during the company if possible on breach of contract. I'm happy about not being able to get any answers to my E-Mails.

[@outsider238]

There's definitely going to be a lot of lawsuits. We've all been totally ripped off.

[@richardjohnson9543]

One wonders if anyone involved in designing this thing ever watched KZbin videos of how most model builders light them. You make a good point about Eaglemoss possibly overdesigning it in order to justify the price. It really needs to be redesigned from the ground up. And their reasons for all the batteries don't make sense. Every large fully lit model I've ever seen runs on house current and if you wanted to take it out someplace where an outlet might not be available you could just spring for a portable generator. Maybe Eaglemoss will offer to send you the whole thing after seeing this. It was nice of them to reach out and respond but I feel they owe you a bit more than an apology

[@outsider238]

Thank you! I really think it was designed by people who don't actually build models. I agree they need to cancel this and start completely over and give people refunds. It was a mess from the very start. I also agree that the battery explanation didn't make much sense to me as well.

[@FlexDRG]

Battery or adapter, this build with a bunch of separate power supplies (battery compartments) still wouldn't work for a plugin option. I would have liked it better if they would have wired it to a central battery. Far better to maintain.

[@outsider238]

@@FlexDRG I would have been happy with that as well. I would've been fine with it using batteries as long as they were all in one central spot like you said. Having 5 separate battery compartments is so dumb.

[@drjhale9801]

This was not designed by Eaglemoss but a another company that Eaglemoss pulled in for distribution . So quality issues were going to a burden from the start. 🚀

[@strictlydomestics1]

Fwiw...I see a message from Brett on the Customer Service USA page from 5d ago...explaining they recognize the frustration with the shipping etc and have partnered with a new fulfillment center in the US. They're also consolidating the customer service team into one "dedicated task force" for customers in Mexico and NA. Hope you pick it back up. I'm in Canada and as shipping directly here isn't available, I've been paying extra for a USA mailing address and paying to forward the packages up to me. I've just sent cust service an email pleading that they send me one or a few large shipments...the shipping is costing me more than the contents of the kits right now. FFS. Take my money Eaglemoss! Ridiculous.

[@outsider238]

Wow, I'm sorry to hear you have to go through such runaround to get the parts. I'm glad to hear that Eaglemoss has found a new fulfillment center. I explained as best as I could in the follow up video to this one what happened with the previous one. We can only hope that this new one will work out better. My time building this kit has come to an end as I threw the kit in the trash. All that's left is the lights as I might be able to use those for future projects. I'm so aggravated with how this whole thing went down that I just pitched it.

[@kakarrot62]

i really like the way it looks (minus the imperfections) and want to build it but not over 2 friggin years and 2 grand. shame

[@outsider238]

It just takes too long and the build was terrible.

[@longtimelurker3591]

Eaglemoss is the French distributior I was told.

[@outsider238]

Oh okay. Sounds like they have several distributors around the country. Here in the US it was Kenco.

[@thunderrobots1980s]

i was thinking the gaps on top the neck is the locking points for the saucer , and will see that when we get to the bottom saucer , why not modify it with your own lighting set up ,and wayne said he wasn't using the included nacelle lights

[@outsider238]

I don't think the saucer is going to actually connect to the neck but rather just rest on it. That's just a guess though. That gap doesn't have any uniformity to it between different people's builds to look like it actually serves a function. If the panel pieces on the inside of the saucer were clear, I'd probably do my own lighting modification but we're stuck with those reflectors and they're not transparent. But once again, if I'm paying $2,000 for a model, I shouldn't have to spend more money because the kit is so poorly designed in the first place.

[@thunderrobots1980s]

@@outsider238 there actually is some uniformity between different builds , the center behind the battel bridge and the edges are all the same , and i just realized that the top is metal and we got magnets in the battery compartment , so it be locking together with magnets

[@outsider238]

@@thunderrobots1980s Hmm.. possibly. Those magnets would have to have nuclear strength though to hold the weight of that saucer. Especially with the majority of the weight of it hanging forward. I'm very curious to see how that's going to go together when people get that far in the build.

[@thunderrobots1980s]

@@outsider238 my thought is groves clip into the gaps for weight support and the magnets lock it down

[@outsider238]

@@thunderrobots1980s I hope someone gets to that part of the build soon. I really want to see what's going to be their solution.

[@Heavensrun]

Honestly the wiring and the LEDs, the way they made it, are definitely the cheapest bit of the whole model. I don't think leaving it out would effect the price much.

[@bamikroket]

Exactly. Some off-the-shelve LEDs and cheap bits of wire cost near to nothing. The entire electronics part that was done already in the saucer might cost 10 dollars in parts?

[@outsider238]

I agree. And it was ridiculously overdone. Clearly they had a price point to reach when they were designing this and a bunch of extra, unnecessary components were added.

[@Heavensrun]

@@outsider238 i mean, yes and no. The build IS designed to be broken into those bitty little subscription based chunks. That's what makes it overdesigned. The LEDs themselves are probably the cheapest they could get.

[@outsider238]

@@Heavensrun When I spoke to Brett at Eaglemoss, he said that if they had made the kit with a simple, more common sensicle lighting system, they felt that the customer would have felt like they weren't getting their money's worth since the price point was to be $2,000. So in other words, they made it unnecessarily over complicated to add to the cost. He also admitted they over did it with the windows.

[@stephenparkes626]

I nearly went for this one but got to issue 6 and cancelled it.my sin got to issue 12 and cancelled it as well .personally thought the quality if the parts were done as cheaply as possible ,to maximize profits .pity because it would have been a nice model when complete. Think the saucer section will be magnetic and that's how the Swain neck will join together.

[@outsider238]

There was no magnetic connections for the neck and even if there was, those magnets would have to be so strong that you wouldn't be able to manually take it apart. The saucer is incredibly heavy when complete. It was never discovered how the neck and saucer were to connect but my assumption was that the saucer was going to have its own stand and you'd merely have the saucer rest on the neck without actually being connected.

[@stephenparkes626]

@@outsider238 makes sense do what .my son did after he gave up with it.walked in and said it had hit a black hole (brick wall )

[@remconet]

How does it add up to $2000? I thought it is still $1500 total.

[@outsider238]

It's $65.40 per shipment which contains 4 stages. There's 120 stages total. So there are 30 shipments. $65.40 x 30 = $1,962.

[@robertcolbourne386]

Holy crap I'm on the fence regarding paying $50 for a plastic static model ! Let alone $2000 !

[@TheTruthCalls]

Re; batteries, they should have had everything powered by a battery pack in a base which alternately could be powered by an AC brick. Best of both worlds. Of course, they need to have a connection between the saucer and the rest of the ship. Amazing that the people from EM don't even know how it's supposed to connect. Not good..

[@outsider238]

The battery situation with this is ridiculous. I agree with what you said. If they were going to insist on using batteries for this, one central battery box would have been so much better. I can't understand how they messed up the design of this kit so badly.

[@Z3r0_B7i55]

Maybe a solution to aiding the customers in getting them the parts is by switching to American manufacturing and cut out the sweatshop labor that is china? Just an idea for Brett.

[@outsider238]

Exactly!! These greedy companies farm out the manufacturing to cheap labor Chinese companies so they can make bigger bonuses but we're at their mercy to get anything made. Agrivates me to no end. And all these Partwork companies do the same thing.

[@sseltrek1a2b]

totally agree with offering the option to buy the entire kit...saves them on shipping costs, etc, which would make it make more affordable...win-win...you'd probably sell a lot more of them outright, people have the entire kit and spend a couple of months putting together, and they'd "know" that they had all the parts to complete it (and time to check it all out to see if anything was missing, etc...)...Eaglemoss really dropped the ball on this offering...and now that they're going into re-structuring due to filing for bankruptcy, there's a real possibility that many customers are going to lose the money and time they invested in a model that they're never going to be able to complete...very sad...

[@outsider238]

Yeah not being able to buy the entire kit is the most frustrating part of the whole thing. I'd be surprised if any other company wants to take over this kit considering how poorly designed the whole thing was.

[@mustangdru]

I think their biggest issue is their lack of transparency. Look, they called you and explained what's going on. That's all I want. Not to be left in the dark.

[@outsider238]

I was told there was possibly going to be a lawsuit between Eaglemoss and Kenco, the US distributor if there isn't one already. That's why I couldn't (can't) discuss it. Kenco wasn't doing what they were supposed to be doing and Eaglemoss didn't know about it until later. That's why Brett hasn't discussed it either. But now I'm guessing there's going to be even more delays as Eaglemoss now has to find a new distributor and who knows how long that's going to take.

[@garyheighway7635]

Sad he only got ahold of you after seeing the video.

[@outsider238]

I agree. It took that to get any response from the company instead of the same canned excuses.

[@tonysandell5445]

Can you be more forthcoming regarding the comments you made regarding the saucer section as you have cast doubt on wether this will be part of the overall model. If you have some information after your conversation with eagle moss surely it would be responsible to share it with everyone.Kind regards.

[@outsider238]

I know for sure that those "docking clamps" have nothing to do with the saucer and neck connecting. I think those are strictly decorative. Brett didn't say for sure how these two sections of the ship connect because I don't think he even knows since the parts for that section are not out yet. I'm thinking the saucer is just going to rest on the neck and be supported by a separate stand. One stand for the saucer and one for the rest of the ship and you just put them together. The model won't actually be solid.

[@dixonhill4664]

Love your thumbnail

[@outsider238]

Hahaha!!! I thought it was fitting! 🤣

[@lobsterman5786]

Brett, call me, I’ll pay $30 per build for you if you can get me parts builds 103-141 on ecto1 model?

[@outsider238]

If he even still works there.

[@gorgonzolacheese8676]

Try not to let this put you off other partwork builds - though i don't touch Eaglemoss, i have built from Hatchette Partworks (Bismarck, Spitfire and soon the Titanic) and have found them to be pretty good builds. I thoroughly enjoyed the R2D2 build too and the Millenium Falcon from Deagostini - loved it.

[@outsider238]

I'm trying not to let it. I'm building the current Fanhome R2-D2 and I'm enjoying that quite a bit. This definitely has made me a bit skittish on doing any future Partwork kits though.

[@pattersonmichael]

I second this. I'm building the Bismarck (Agora Models) and all shipments on time with great customer service.

[@outsider238]

@@pattersonmichael Well it's good to hear at least one of these is getting their parts out to customers.

[@ryanbarker5217]

the toy book has an article about the bankruptcy/administration. maybe someone will step in and finish the production. if they don't, i have to wonder how a company like fanhome will fare with their subscription based models. if eaglemoss can bite the dust, why think others won't, too? these things take entirely too long and cost way too must to take the risk, imo.

[@outsider238]

That's what has me worried. I'm currently building the R2-D2 from Fanhome. It took them nearly 6 months to send me parts pack 11. That was after countless emails, phone calls and some help from someone that was kind enough to help me. I asked them that since it's been so long since I got parts from them if they were in the same position as Eaglemoss. Not that they'd actually tell me but they did make sure that I knew that they were not in the same position as Eaglemoss. Still, after this incident, there's going to be a lot of people very hesitant to get involved with these type of models from now on. Eaglemoss has put a black eye on the entire Partwork business.

[@ryanbarker5217]

@@outsider238 you're right, they wouldn't say anything to you about the state of their business, even if they knew the truth of it. 'management' tends to keep that info to themselves and as well they should until the appropriate time. the last thing you want is some customer support person saying stupid shit that starts the rumour mill going in overdrive. the problem is that 'management,' who's to blame for the company failure, are also the kind of people who doesn't know when the right time to say what's going on is, then springs it as a surprise all too often. i loathe the very concept of a partwork model. the only way it would possibly work for me is if i could buy the entire model outright or order as many kits as i felt like. it works out for them because the modeler way over-pays. the other issue is... it's a model company! lol. these things are about as stable as my next girlfriend, as reliable as the italian train system, run as well as the california pension program, and whose quality is on par with an electronics company named damdung. it's not going to surprise me one iota when someone buys eaglemoss out just for the name, customer base, and licenses. i hope you get your whole model from fanhome. it infuriates me when customers get shafted for a lot of money in a good faith situation.

[@outsider238]

@@ryanbarker5217 Yeah if I didn't love R2-D2 so much, I'd quit that kit too. I guess the difference between the R2-D2 and the Enterprise is that the R2 kit was actually made and completed about 6 years ago once before and it's actually a great kit. The Enterprise never was finished. It also appears that Fanhome (which is actually Deagostini) is in better shape than Eaglemoss was but once again we don't know what goes on behind the scenes. Thank you, I hope I can finish R2-D2 as well!

[@jrhollingsworth1075]

By looking at your lower section I see to shiny objects that tells me it's probably attached by magnets

[@outsider238]

The only magnets on the neck are to hold the battery compartment lid on. There's no way magnets would have held the saucer to the neck if you felt how heavy it was. Plus you'd still have to be able to split the saucer from the neck when batteries needed to be changed.

[@Noah_3885]

suggestion: build another machine. yes? reason: you have the talent! *smile face* :)

[@outsider238]

Thank you very much! There are definitely more things to build for sure!

[@tjsogmc]

There are few kits I've never finished, most of them were Lindberg kits that didn't fit together properly and were impossible to complete. This Eaglemoss kit seems like a $2k Lindberg kit. Not worth it at the end, and probably couldn't be completed anyway due to engineering issues.

[@outsider238]

Yeah I honestly have never seen a model so poorly engineered. The people at Eaglemoss never even built one of these kits so they didn't have a clue to all of its issues and flaws.

[@tjsogmc]

@@outsider238 Has anybody ever actually finished the model? All the vids I see on KZbin are incomplete

[@outsider238]

@@tjsogmc No one ever did. Eaglemoss was gone before all the parts got out.

[@tjsogmc]

@@outsider238 interesting. I wonder what these model's will be worth 10 or 20 years from now, given their history ? Probably be worth 10x the cost to a collector. 😁

[@outsider238]

@@tjsogmc It's possible but since all the pieces didn't get out, I don't think most people would want an unfinished model. It would be different if just a few people were able to complete it and then it was discontinued. Then there would only be a rare few completed models and those would be collectible.

[@MegaSavonarola]

The Delorean Eleanor and Titanic probably will be picked up but this Enterprise build is really plagued with problems from light leaks the amount of battery’s and the elephant in the room is there is no way to attach the saucer to the model . This is a customer service nightmare and not a good for the image for the company selling it . This is jut my opinion based on all complaints.

[@outsider238]

I agree! I'm pretty sure the Enterprise is history. There's no way another company is going to want to continue this kit when it's fraught with so many design flaws and poor engineering. It'll probably be a very long time before we ever see the D made as a kit in this scale... if ever.

[@sheetpostmodernist398]

Boy oh boy.. watching this, looking at the assembly, I was expecting the hole through the neck was for a support structure.. but when you revealed it's the battery pack, my jaw almost fell off. I've watched build-ups of resin replicas of this ship, and one of the primary tasks involved in those builds is designing an internal armature and support structure for mounting and displaying the ship, which usually involves MASSIVE metal supports that run through the entire neck and lower hull. And those are _resin_ models.. The fact that this thing doesn't include any sort of reinforced structure for that purpose makes me SERIOUSLY question how any part of this is going to support its own weight, to say nothing for how the saucer will ever attach in any way. I'm glad now that I've kept all of the individual packs boxed still, with the intent to only build the whole thing once I have all the parts together. Maybe with all the pieces in-hand, I can either redesign it to be structurally sound, or just sell it off as a complete set. I like the concept, but the inconsistent production quality and insane complexity make me think I'd be better off buying a professionally-built studio replica.

[@outsider238]

The whole kit is a disaster. You should return everything you've received so far. It's going to take an incredible amount of modifications to make this thing what it should have been in the first place. You'd be wasting your money to buy the kit and end up not using a lot of the parts.

[@danielvogel5252]

I have always hated the "build X model through Y subscription to whatever" business model. Back in the 90's, some publisher put out a series of magazines called "Dinosaurs!". With the first however many packs, you would build a plastic glow-in-the-dark T Rex skeleton. The head was completed with the first pack (contained mags 1-3 I believe and there were 3 parts to the skull part of the model), and then you would wait a couple months before getting a handful more "bones" to add to the skeleton. I think it was like 2 years before just the Rex was finished. Probably almost $300 for a $2 plastic skeleton model. Whoopie. There are a LOT of things I see wrong here... 1. Right from the beginning when Eaglemoss started making Star Trek models, they weren't exactly known for their quality. They still aren't. And these ships are like the size of your hand at somewhere around $40 a pop. Can anyone say "rip off"? 2. The batteries. For $2000, I'd expect there to be a "wall wart" instead of having to feed this thing $20 bucks worth of batteries EVERY. SINGLE. TIME. I want to turn the lights on. 3. Blink rates for ALL of the formation lights are WAY too fast. 4. ALL of the windows and the light diffusers for the nacelles SHOULD have been made of frosted plastic. Again, $2000 and you have to SAND the plastic to get a decent light diffuser? 5. I completely agree about having the windows as one solid piece of plastic instead of having to piecemeal everything together. Again, $2000 model and in each pack you get like 50 cents worth of plastic, a bunch of screws and MAYBE a metal skin panel? 6. ALL of the skin panels should be made of metal, period. A lot of the issues are because of the dissimilar materials with different rates of flexing. And the ledges on the panel edges should be a bit bigger to help prevent light leaking. 7. Should have LED strips and frosted plastic light diffuser rings in front of them. This would probably result in needing in only one circuit board per hull section. 8. Why is the Secondary Hull in pieces? I can imagine a really nice gap between the bottom of the neck and the main body of the Hull (even though nobody has gotten there yet because of the production/shipping stoppage".

[@outsider238]

It's really incredible how this model even made it to the market. Eaglemoss not having any of their people actually build this thing is the main problem. They didn't even know how bad it was. It was just dumped onto their customers. They really need to stick with their little ships and figures and forget about the model business. I really hate building a model piece by piece like this. After I'm done with R2-D2, I'm done with these so called "Partwork" kits.

[@danielvogel5252]

9. Obviously wrong colored parts repeatedly shipped for the nacelles. You weren't the only one with that issue... I've been following World of Wayne since he started his build of this model and I believe he had the same issue too. 10. Going along with #5, the blacked out windows should have a nice dot of black paint around them instead of just having the outer edge painted (I can see Eaglemoss doing this if they ever decide to have the windows as single pieces because they're cheap). Otherwise, light will just bleed up under the paint and it will look like crap. And the panel edges should also have black paint. 11. Absolutely don't like the frame design where you have to screw individual pieces together and have the skin panels reinforce them. Frame should be one big piece (one piece for top, one for bottom, with the PCB between). $2000 for this model, again. This would also help alleviate some of the model flexing and help prevent light leaks. 12. I can guess this model is going to have a display stand that holds up the Primary Hull (the saucer) and it's going to look like crap. Not saying they should have a way to physically connect the Primary to the neck (because that seems like it's going to be VERY flimsy), but hopefully the stand isn't going to look too much like trash, which I can guess it will. 13. I think someone mentioned this in the comments in the last video but I'll say it again... why are all of the nacelle backlights in the top of the nacelles? Glue/tape/whatever adhesive doesn't last forever. 14. Completely agree the lifeboat hatches should be single pieces instead of individual hatches to be placed in each panel. Would prevent incorrect installation as well as keeping the hatches at the same height above the skin and prevent light leakage. I don't think it would be too hard to have a couple pins in each panel to hold both the windows and hatches. 15. Too much messy wiring. The leads to each individual LED are TWICE as long as they should be, resulting in the wire tied bundle mess that leads to pinched wires (that can cause PCB problems, especially since I'm assuming the formation lights are run off of some sort of timer IC).

[@outsider238]

@@danielvogel5252 You're correct on all counts. It's almost like they didn't get anything right on this kit at all. I don't know how this could have been so messed up. I've seen toys of the D that are better than this thing. I know for sure that I would have had buyer's remorse had I completed this. I just wish I had known how bad it was going to be before plopping down $728 on it. I wouldn't be surprised if a few of these end up on Ebay in the future.

[@dennisbisconti4583]

I didn't like this kit when I first seen it because of the details I am glad I know about this I will just stick with the old AMT kits if I was going to do this particular starship in a larger scale I will go with a grage kits in resin fiberglass and get a electronic's boards from tenna controls so much simpler you can pick up some nice kits at wounder fest and they are no where's near as complex as this kit is

[@outsider238]

I totally agree. Maybe we'll get a 1:350 scale Enterprise D down the road sometime. I'm not impressed by these so called "Partworks" kits.

[@robertonline6543]

What they should've done is made an Enterprise D prebuilt already... nobody wants a nightmare of building and figuring out how to make everything look right. Also would've been nice if it had some Aztec details.

[@outsider238]

That would have been an excellent option as well. I like building stuff like this but there has to be some common sense in its design.

[@Anguawolf007]

What is also worth thinking about: for relatively the same total cost of this model you can buy a fully built metal Ghostbusters Proton Pack with all the bells and whistles that are praised to be much better quality than the actual screen used hero packs. I just can't justify spending this much money on such a flawed and nearly useless model kit.

[@outsider238]

That proton pack sounds amazing! Yes this stupid kit was a total waste of money and time.

[@tjsogmc]

For the cost of the Enterprise kit you could have built a real proton pack that actually captures ghosts.

[@outsider238]

@@tjsogmc Exactly! 😄

[@roadrunnerj]

Doesn't help some deckplates are plastic as you can't screwed them down as tight in fear of shearing screwholes

[@outsider238]

That was something else I hated about this. I actually had two different screws break inside the holes. One in the neck and one in the nacelle. The mix of plastic and metal sure doesn't help.

[@roadrunnerj]

@@outsider238 yeah I agree I had this happen to me on a few deckplates luckily I was able to secure more once more deckplates were put in place but that was on the saucer section

[@seanmc7128]

Man that'll never make warp speed. Well I guess eaglemoss is in bankruptcy anyway now.

[@MadMurdoc78]

I know the build has issues but I am still enjoying it very much. Though I live in Europe so I’ve not had too many delays yet (get 4 packs every 3 weeks on average) The light bleeds are relatively easy to contain using black electrical tape, this does not cause problems putting the panels together on my model. The wiring on the inside is just a matter of good organizing, if it looked like yours I would indeed be frustrated by it. The batteries don’t bother me much. With LEDs it should work a pretty long time on a full set. Though it would have been nice to get the option of plugging it in. And I got the cobra neck to fit together with only very minimal light leak (no gaps like some had) by meticulous wire management and some tape Things that do bother me a bit are the on/off switches (these should have been “invisible”). Mistakes like the light-up vent, missing bridge dome light, etc. And the way the saucer would be connected (sure hope they have a good way to make it stick together) I know this is exactly what they want; but I’ve come this far and now I really want to finish it...

[@outsider238]

Sounds like you've had way better luck getting parts for it. I was enjoying the build but I can't deal with the delays any further and that lighting set up just kills me the way they went about doing it. I may.... just may go back to building it but I really want to see one of these things completed before I drop another $1,300 on it.

[@remconet]

Yeah it all comes down to wire management and taking your time. I would never go on with the next panel if the previous didn't fit together correctly.

[@outsider238]

@@remconet Even the wire management won't fix the light leaks in the black windows and escape pods. And some of the panels are going to still have light leaks.

[@andrewpotter1159]

Same deal with the Aston Martin build up,ugh !

[@outsider238]

I just found out they canceled that set. I wonder if the Enterprise is going to make it to the end?

[@andrewpotter1159]

@@outsider238 typical Eaglemoss,I've never had anything to do with them since the Bond Aston Martin

[@outsider238]

@@andrewpotter1159 I know what you mean. I won't be doing another one of these type of kits once I finish R2-D2.

[@sseltrek1a2b]

if they had simplified the build, and brought the cost down as a result, they would've sold more subscriptions...it's a hard sell to get even a dedicated collector to give out $2k for something...

[@outsider238]

Totally agree! Too many times these companies have only $$ in their eyes and forget about common sense.

[@sseltrek1a2b]

@@outsider238 have to concur...the prices they're asking in general for a lot of their Star Trek stuff is crazy (especially the shuttle packs)...

[@outsider238]

@@sseltrek1a2bThey were expensive. I had to be picky about the things I bought from them because of it. It would be interesting to see what was going on behind the scenes that caused them to go out of business.

[@andrewblanchard2398]

😥 😢

[@roadrunnerj]

The cost doesn't matter to me as much so long the quality is worth it

[@outsider238]

Same here. I'm looking forward to someone actually finishing this thing to see what the final results look like.

[@roadrunnerj]

They sented me a stand for it in issue 12 luckily it's all metal look like a mini camera tripod

[@outsider238]

@@roadrunnerj If there's two stands for this, one for the saucer and one for the rest of the ship, I wonder which one that one is for. I'm going to have to rely on you guys outside of the US to see this thing finished. Doesn't look like anyone here will be able to for a couple of years the way things are going to get parts.

[@1976npk]

I've been through nearly 45 kits and haven't received a single stand for saucer or otherwise. I thought that would be sent out in later builds.

[@outsider238]

@@1976npk I think it shows up in stages 51-54.

[@kitbashbob6426]

Bring them back!! I'm going through withdraw

[@outsider238]

I'm so bitter with Eaglemoss, I wouldn't care if they ever came back.

[@moose5204]

I hate to say this, But the people involved in this catastrophe need to be personally sued !!! The customers that are halfway through a build are never going to finish the model.........

[@outsider238]

I wouldn't be surprised if they get sued from customers. People are hoping another company will take over the kit but it's such a design nightmare I doubt another company would want to take it over based on all the negativity this kit has gotten.

[@moose5204]

@@outsider238 I really considered getting involved with the enterprise "D" model and I'm glad that I didn't !! You are right, The kit designs are a total nightmare where you have a lot of the ship not coming together right that produces "light bleed" and the wiring is also a complete catastrophe !!!

[@outsider238]

@@moose5204 Be very glad you didn't get started with this kit! It should never have gotten passed the drawing board. It was designed with the price point in place first ($2,000) and because the kit would have been cheaper if it was designed properly, they had to add a bunch of unnecessary parts to compensate for the $2,000 price tag. It should have been built first, then the price should have been established from that. They did it backwards.