Troubleshooting the most common Active Directory account issues | Real World IT Tickets

[@Cookingwith-Binta]

Thank you so much. I have been looking for videos like this for a while now. Happy to stumble on your channel. Please continue posting more videos and simulations they are really great for someone trying to get into IT.

[@EastCharmer]

You're very welcome! I'm glad you like the content! I will keep posting more videos especially the ticketing episodes

[@Cyber.Panda.]

East Charmer, I cant thank you enough for these videos. You're helping break down the barrier for people trying to get into this industry. I hope to see continued content on everything that you can replay from your line of work in a lab environment. You're one of my top channels now 🔥🔥🔥

[@EastCharmer]

Aaawww thank you so much! I'm glad you liked the videos! Yes I plan to keep making videos like this and simulate/replicate the best that I can.

[@sulutimmy]

This home lab series is solid! Thank you for making all these.

[@EastCharmer]

Thank you!! More videos to come!!

[@masasbasas]

I love those troubleshooting tickets. Please make some videos for network troubleshooting.

[@Hoppy440]

Yes i second this!

[@EastCharmer]

Ok will try to compile network issues next time

[@Eddie_PXL]

East Charmer, thanks for the videos.....they are full of great insight info. Your content is gold for us IT beginners.

[@EastCharmer]

I appreciate that! You're welcome! I hope I can continue to make more content like this

[@MrEgypticon]

It just gets better and better. This has become my favorite KZbin channel. Thank you so much!🌻

[@EastCharmer]

Wow, thank you! Appreciate that! I hope I can keep improving the videos!

[@bonganinhlengetwa6165]

No body explains this as simple as you are, good job

[@EastCharmer]

Thank you very much! I really appreciate that!

[@edneijames]

REALY THANK YOU !!! You explain so ez that I almost forget that I'm nUB.. LOL Keep with tickets videos. They are incredibly useful!!!!!!!!!!!!

[@EastCharmer]

You're very welcome! Don't worry if you're a beginner! Everyone has to start somewhere. Hopefully I can post more ticket videos

[@glenntembo2693]

Thanks Marie aka Marie. Gifted to deliver. I like your passion and zeal. keep doing what you like- we are benefiting. God bless

[@EastCharmer]

You are so welcome!! Yes will continue to upload contents like this

[@Chazzuu]

Thank you for these kinds of videos. They really excite me to study and upskill every time I watch your videos, Ate. I would like to suggest creating a video about certifications, particularly which certifications we should pursue, especially for those who are aspiring to work in IT and want to be like you in the future. Thank you so much!

[@EastCharmer]

You're very welcome!! I'm glad to hear that! Oh ok that's a great video idea! Thanks for suggesting!

[@Chazzuu]

@@EastCharmer Thank you so much! will keep supporting you as always~

[@jbuscaTV]

Very informative lahat ng mga videos nyo maam, for Service desk /helpdesk this video is very helpful. inaabangan ko din mga new video uploads nyo. Keep sharing sana di po kayo mag sawa na e share ung IT knowledge nyo..God bless po

[@EastCharmer]

Salamat!! Yes I think helpful yung mga real world scenarios. Salamat sa support! God Bless din!

[@rohitradhakrishnan8317]

Fantastic compilation of AD common issues.Thank you.

[@EastCharmer]

Thank you!! I hope I covered the most common ones

[@alexandermanangan]

Re-imaging pc last Friday, and ticket #5 here exactly showed, tama at matagal na off and pc naming iyun, Salamat ulit sa mga videos mo!

[@EastCharmer]

Ah yes! Very common talaga yun pag tagal na disconnected from the domain controller. It needs to authenticate every now and then din kasi

[@supriyochatterjee4095]

Great information, please upload and do more frequent real world complex problems solving tickets on Windows Server, Active Directory etc etc.

[@EastCharmer]

Thank you! Yes will do! More ticket videos to come!

[@matthewd84]

@@EastCharmer what is your fav remote troubleshooting software? I like Any desk. A fellow tech introduced me to it.

[@EastCharmer]

@@matthewd84 Mine would be Bomgar because I used it a lot at work and pretty easy to use too

[@Hoppy440]

i love this channel! so much insight on real IT situations.

[@EastCharmer]

Yay! Glad you enjoy it!

[@akyblue]

A new subscriber to your channel. I found this video very helpful. Km first line support and alot of these queries do come up. Would love to see more vids on AD and troubleshoot printers. Thank you ❤

[@EastCharmer]

Welcome aboard! Thank you for subscribing! I'm glad this was helpful! I'm planning to post more ticketing videos like this and definitely with printers (I absolutely hate them lol)

[@abhilashpaul9237]

Very Informative video. 👍🏻

[@EastCharmer]

Thanks, glad you found it helpful!

[@mazharsayyed-r2j]

Don't Stop Even If Your Views Getting Low day by day. But Remember You Helping many more like. Thank You..

[@EastCharmer]

Thanks! I'm trying my best to be consistent and I'm glad it's helping someone

[@Xavier0706]

Thank you this was very helpful.

[@EastCharmer]

You're welcome!! So glad it was helpful!

[@MundoTechconJc]

amazing channel THANKS GOD I FOUND YOU and that you make this awesome practice content

[@tonyyang5507]

Thank you. This is very helpful!

[@EastCharmer]

You're welcome!! I'm glad it's helpful!

[@mazj2749]

These are fantastic thank you

[@EastCharmer]

You are so welcome!!!

[@princedalugoda7535]

Great Video!!🙂

[@EastCharmer]

Thanks! 😊

[@beatzbyjay24]

Great Video

[@EastCharmer]

Thank you!

[@pierre-richardbeaubrun5063]

super great video

[@EastCharmer]

Thank you!

[@AncestralInsights360]

Thank you for these videos. Please can you teach us on how to use ticketing systems and azure active directory?

[@EastCharmer]

You're very welcome! Ok I'll try to make a video just focusing on using ticketing system

[@Therealweirdo]

Rombo nandringa

[@OB96969]

If possible can you show some remote computer tickets from home. I would like to see how it would look like to troubleshoot remotely and fix issues. Example for someone who wants to work remotely as IT support.

[@EastCharmer]

We don't get a lot of those anymore but will try to compile those kind of issues.

[@shaikimran8521]

Can you make a video on how to connect a printer with three computers

[@EastCharmer]

I'll try!

[@zaidshaikh1229]

Thanks

[@EastCharmer]

You're welcome!!

[@MachineBrain-AI4ALL]

Thank you very much again and again..👏. I hope the next video is about disaster recovery.

[@EastCharmer]

You're very welcome!! hhmm ,maybe not the next video but yes eventually

[@DanDFPS]

Another great video, what are some common ticketing applications IT Depts used ?

[@AbdulmuminUthman]

Jira, Zendesk and a host of others. The list is actually endless... But these are the ones I'm used to ...

[@nlibby5549]

Service now, Remedy, Cherwell.

[@EastCharmer]

@@DanDFPS we use service now and fresh desk at work also jira

[@FredYduciel]

Thanks very much

[@EastCharmer]

@@FredYduciel you're very welcome!!

[@mapletech_22]

Awesome stuff 👏 👌 👍 🙌

[@EastCharmer]

Thank you very much!!

[@masasbasas]

Do big companies use Ubiquite products please?

[@KendickBuster]

Thank you

[@EastCharmer]

You're welcome 😊

[@DENNISJRBERGADO]

maam gawa ka naman content mga needs ng fresh grad kung ano skillset na needs kapag tatahakin yung network engineer and systems admin

[@EastCharmer]

I will try ha. Hnd kasi ako network engineer o sys admin talaga. Though I do admin work

[@mywork-l8c]

Great Video. Thank you!

[@EastCharmer]

You are welcome! Glad it was helpful!

[@jbuscaTV]

In our company we used ARS (Active Roles Server) not sure if this is a 3rd party application where in we can also check end-user's accounts who are connected to the company's domain.

[@arzoikarsana-o4y]

Hey i want to ask in which environment u work is it windows or server or linix

[@EastCharmer]

Hello! I work in Windows environment and Windows Server

[@jezleerlumaad1101]

for 'workstation trust relationship' error. is required to troubleshoot and approach this kind error while your having live chat with the user?

[@EastCharmer]

hhmm if the user is having this issue, you really have to troubleshoot it immediately as they're not able to log in at all. But it depends on the scenario too. If the user is remote, it's harder to troubleshoot this because you have to log in with the local admin account and also need to connect to the company network to rejoin the domain. So if they're remote, it's best to have them bring the computer in

[@jakubb1271]

when re-joining workstation to domain don't forget to put object in correct OU :) by default it will join to "computers"

[@EastCharmer]

great point! I forgot to include that but that's important to note. Thanks

[@jakubb1271]

​@@EastCharmer btw i love your YT content, keep it up!

[@TheSaabClinicUK]

Mirroring User account security is a rookie 1st line mistake. Never do that, or assume they just need the HR drive. That can often lead to users getting access to folders they should not have access too. Only apply Drives / Shares as approved by their Line Manager on the support ticket. Ie. They may only have approval for the HOLIDAY folder within a HR share and no other folders.

[@EastCharmer]

Of course everything has to go through approval. And we follow what's on the ticket. But based on my experience, in the ticket the managers would always say mirror this member's access unless the explicitly say they just need this folder. And of course in real world they will be trained on the company policies with user accounts so we can't also assume that it's not done in the workplace just because we have a different experience.This is really interesting in IT. We can't always say in the comments that "you shouldn't do this" "you should do that". It also boils down to the company policies coz not every workplace is the same. This is just an example to simulate an issue. That's why I also explained in a previous video about NTFS permissions where it's more specific

[@XTheGreenWeenieX]

I'm confused, I thought that no one should have Full Control? I noticed this when you were adding the user to the HR workgroup and seen the permissions that account had.

[@jhondysuarez3498]

Full control for files pertaining to HR…Meaning read write and execute permissions.

[@EastCharmer]

It was just for the HR folder and that is fine. But yeah we don't give full control for the actual Shared Network folder

[@greatestvideos3496]

Hey can u do full tutorial

[@EastCharmer]

Full tutorial of what?

[@greatestvideos3496]

@@EastCharmer active directory and rdp pleaseeee

[@alarmsquadnj]

❤❤❤❤💪👍👍💪

[@EastCharmer]

Yay!

[@TamoorIjaz-g9c]

MAAM please I was waiting fr your reply for MCSE Windows Server 2022 series, please can you make series for us for free of cost please, am underprivileged

[@masasbasas]

Do you use Linux at work please?

[@EastCharmer]

Not in my current job. We use Linux before for our Software Devs and we used CentOS

[@RiteshDeo-ru3rc]

Thank you

[@EastCharmer]

You're very welcome!

[@Woolovetoyou]

How do I contact you ? I need 1-1 help from you

[@babajikathullu311]

Rookie mistake don't enable account directly (consult seniors),else your account will be disabled and will loose the job.

[@EastCharmer]

@babajikathullu311 it's "lose" and this is just showing how to fix the issues. Of course they will be trained on what the company policies are on what they should do and don't do. We also make mistakes in IT but we don't just "LOSE" our jobs on stuff like this

[@ilarum1003]

Offline server os install hp gen8 server

[@penttimuhli9442]

Ask a Windows network administrator what AD means and they will say Active Directory. Ask a network administrator or network engineer what AD means and they will say Administrative Distance 🙂

[@EastCharmer]

Oh that's true! I never thought of that

[@IlyasWidaad]

Are you married? Seriously..

[@jakubb1271]

(CMD) net user user_name /domain - to display account details like password expiration / lock status, without opening RSAT(AD)

[@EastCharmer]

I wanted to show the basics of AD first before the commands and more advanced stuff

[@CalvinWhitney-p1z]

Thank You

[@EastCharmer]

You're very welcome!