Troubleshooting real world IT tickets | Outlook, Phishing email, Power Outage, Voicemail | Ep. 8

#itsupport #techsupport #troubleshooting #ittickets
Chapters:
00:00 - Introduction
01:02 - Ticket #1
04:07 - Ticket #2
07:39 - Ticket #3
09:25 - Ticket #4

[@JJ-crypt]

I'm learning so much from you, thank you. My confidence for a IT-path is growing

[@EastCharmer]

You're very welcome! I'm glad you're learning and growing your confidence. Keep on practicing your skills!

[@BossLloyd]

Please dont stop making these types of videos. Its so helpful as I want to move to a different organization/company.

[@EastCharmer]

That's the plan! Goodluck on transitioning!

[@larrymitchell9897]

Thanks for the information. By the way, I'll be doing labs with Cisco Packet Tracer with the help of your videos day by day to get a feel for the CCNA PBQs. Been starting off small like building a LAN with a couple of PCs and a switch. Keep doing what you are doing.

[@EastCharmer]

You're very welcome! That's great!! Just keep practicing your skills and you'll get there! Yes a LAN would be a great project and solidify your Layer 2 skills.

[@larrymitchell9897]

@@EastCharmer And I reviewing some major critical topics before I take it next month😁

[@EastCharmer]

@@larrymitchell9897 Goodluck!! keep labbing!

[@nukxer06]

tysm, I'm having my a+ core 2 on the 30th. your video is so helpful for my confidence in pbqs.

[@EastCharmer]

That's great!! Goodluck and I hope you pass!! I'm glad the videos are helping! More to come!

[@nukxer06]

@@EastCharmer I passed. A+ certified now. now I'm watching your home lab playlist to get ready for N+

[@stewtech]

One of my favority channels!

[@EastCharmer]

Thank you so so much!!!

[@dennis_Swizzy]

Great content..we appreciate your efforts

[@EastCharmer]

It's my pleasure!! Really appreciate your feedback!

[@MrEgypticon]

Thank you!

[@EastCharmer]

You're welcome!

[@verdaderocuaderno237]

Thank you for this keep it up

[@EastCharmer]

You're very welcome!! More Ticket episodes to come!

[@hmajor023]

Thank you! This was very helpful.

[@EastCharmer]

You're very welcome!! I'm glad it was helpful!!

[@jefff6884]

Spiceworks Ticketing system UI looks CLEAN! We use Service Desk Plus and I hate it so much lol

[@EastCharmer]

Yeah I agree! Clean and Simple. I haven't used Service Desk plus before

[@tato2493528]

i wish u were my co-worker....u seem chill and easy to get along with lol

[@EastCharmer]

oh lol thanks! I'm generally chill except when people are not documenting lol I really get pissed with that

[@rickeyambrocio4170]

Hi East, Your videos have greatly helped me learned the basics of Active Directory. I Co-oped with an access control IT team. I have been with the team for 6 months now and landed a part time job with them now. My manager said that the goal is to get a full time roll and become a Global admin (she said like a god Admin?). She said very few people are granted this role. I was wondering if you can give me more input on this and tell me what I should learn? As of rn I do basic tickets such as email delegations via Azure, file share access, ibm mainframe, and terminations. I am currently learning how to do SSO in azure as well. I would really like your advice and suggestions as to what I should learn or try. Thanks, Rickey

[@EastCharmer]

Wow! That's really awesome! Definitely keep pushing towards that goal. You're in the right direction. So as admin, you definitely need to learn Windows Server , Active Directory, GPO, using Windows Admin tools like task manager, event viewer, computer management and more

[@JEREMYKAEVAL]

Thank you

[@EastCharmer]

You're welcome!!

[@THE_UCHIHA_YT-cs5ug]

❤❤❤❤❤

[@EastCharmer]

Thank you!

[@hadiahadia6398]

I’m learning so much from you thank you so much and can I have a video about IOT please

[@Richard-i6m4m]

As an technical support analyst I get that same outlook ticket almost every day

[@EastCharmer]

Ahh yeah we're getting this a lot too

[@dennzoberita]

Pinay poba kayo❤️ napaka angas niyo po madam💪

[@EastCharmer]

oo! Salamat ha!!

[@tahirm09]

Good

[@EastCharmer]

Thanks!

[@JrYussif]

Can’t wait to get myself a Merch 😢

[@EastCharmer]

aaawww appreciate that!!!!

[@worldwidescholarships1]

wow thank you sis

[@EastCharmer]

Welcome 😊

[@shyjy6241]

Would these be tasks possible assigned to a help desk associate? Also, get adblock lol!

[@EastCharmer]

Yes they can be assigned to help desk or Tier1-2. oh lol, Spiceworks is free anyway so I don't mind the ads there

[@aadhtiyamani9570]

Mam one doubt in it department will we can sustain after age 40?

[@EastCharmer]

Not sure what you mean if IT will still be around or can we still work after 40?

[@aadhtiyamani9570]

Yes mam that's my question

[@aadhtiyamani9570]

In it field will we work after age 40 when it still available

[@santhoshbachu7461]

Unable to connect to wifi should be a high priority right? Without wifi how can the user do the work

[@EastCharmer]

Great point but I was basing on the priority level that the user put in the ticket. If it was indeed impacting their work, they should put it as High on the ticket. That's why the Priority category is included in the ticketing system. Also, the user might be connected to ethernet that's why they didn't mark it as High Priority at the time. It can also be a mobile device that can't connect to WiFi.

[@santhoshbachu7461]

@@EastCharmer Thank you for answering

[@EastCharmer]

@@santhoshbachu7461 you're welcome!

[@Logarytms]

Hello!

[@EastCharmer]

What's up?